Outstanding Letting Service.
Very fast, efficient and knowledgeable staff who went the extra mile to work at my convenience. Not only did they find a very suitable tenant in an unexpectedly quick time, their experiencing in the checking of tenant suitability was more than helpful. The staff that helped were helpful, informative and flexible making the whole process stress free. I was so impressed I then listed my other properties with them having previously found the re-letting process with other agents slow and very dissatisfying. They proved on this property also to have everything covered and again proved excellent. I would have no hesitation in recommending this well managed team to others.
Six months after expressing interest to be added to an existing tenancy (and after paying up all the monies, even the surprise ones) they still have not issued us with a new agreement. Incompetent doesn't even begin to describe the quality of service, it is a needless battle to get anything done. If I wasn't as happy with the property and my housemates, I would have gone elsewhere. Deserves zero stars really...
Me and my family have recently rented a flat from William h brown, the service we received was friendly, helpful. Ben was very up beat and made sure we were kept in contact at all times. We are very grateful for all your help and thank you for making our move so easy and stress free.
This has been the worst selling experience we have ever had.
Wm H Brown marketed our property well & found us a buyer quickly but after that we had absolutely no communication from them for 4 months!! At no time were we kept informed of how the sale was progressing. We accepted the offer in early April. When we were still waiting for a completion date by mid July we went into the office to find out what was going on as emails & phone calls weren't acheiving anything. On producing our file (eventually) it revealed that this was the first client contact in over 3 months!! So much for the contract stating they would keep us informed of progress!!
We were misled. Having been told we had cash buyers keen to move in by June we were never told that the buyers later decided to get a mortgage which was going to delay proceedings. Until August!!
Basically we have been ignored by Wm H Brown & the only information we received has been by us chasing them.
They took a large chunk of commission for doing nothing!!
We will never use Wm H Brown again nor recommend them to anyone!!
Rented a house and office through them. Great service.
I am a first time buyer with a mortgage arranged, have e-mailed brittons 4 times to view properties and have received no reply. They are the only agent in Kings Lynn who hasn't had the decency to reply to my requests. So if anyone is selling out there be aware they are not passing on details of your property to all interested parties.
We bought our house from these guys in 2004 because they were the only estate agent who listened to us. In 2016 we chose to sell our house through them and they sold it in less than 2 days! In our entire experience we found that these guys get the job done because they listen to your requirements and work to find a solution. Should we move again, C Carters will be our first call.....
Very pleased with everybody in the office, especially Sam, who really saved the day, when our vendor started playing games with exchange and completion dates. Would highly recommend this estate agents, I feel that they really did earn their money.
Difficult purchase for me but they were always available with factual information and on occasions went beyond to get this over the line