S Blackwell
The team at Astin’s have been a joy to deal with. The whole buying experience, from viewings to completion, has been seamless. The staff are always professional, while being incredibly friendly and supportive. Couldn’t recommend them highly enough. Thank you for making me a very happy homeowner (finally!)... Read more
Buyer
25th Nov 2023 (1 year ago)
After recently having an awful experience with another Whitby estate agency we were relieved to find the Astin’s team were very professional. They approachable, friendly, helpful, straightforward, organised, proactive and efficient. Many thanks. We will recommend and reuse.... Read more
Buyer
18th Sep 2023 (1 year ago)
W Couldry
Just completed on the purchase of a holiday apartment in Whitby. Astins were great from start to finish, very accommodating and helpful, they were a pleasure to deal with.... Read more
Buyer
27th Jul 2023 (1 year ago)
S McGinty
Natalie and the rest of the team at Astin's were absolutely amazing in the way they helped us sell our house. Extremely efficient, generous with advice, and faultless communication throughout. If only I could say the same about our solicitors.
I would have no problem at all in recommending them to anyone in need of buying or selling a house.... Read more
Seller
12th Jul 2023 (1 year ago)
M Chalmers
Natalie, Nicola and the team I dealt with were unfailingly professional, courteous, caring and supportive in a challenging house sale due to bereavement.... Read more
Seller
11th May 2023 (1 year ago)
N Doddy
Brilliant estate agents and very helpful... Read more
24th Jan 2023 (2 years ago)
J Parker
I have recently bought a property from Astin's. Great team very helpfull. If your in the market either buying or selling these are for you!!... Read more
Buyer
17th Jan 2023 (2 years ago)
J O'Donnell
Very professional and friendly staff. Kept updated every step of the sales process. Would definitely recommend. Five star service ????... Read more
Seller
16th Aug 2022 (2 years ago)
L johnson
really pro-active service, would recommend... Read more
4th Aug 2022 (2 years ago)
R C
Just an incredible team! I really can't thank Natalie and Heather enough for their professionalism, superior knowledge of the area and to top it all their friendly and caring personalities making Astin's clearly standout. I have just sold my cottage with Astins and will certainly be using Astin's again when buying and selling property in the Whitby area.... Read more
Seller
3rd Aug 2022 (2 years ago)
K OConnor
An excellent estate agent.
I dealt with Heather and Jemma throughout my purchase and NOTHING was too much trouble.
They dealt with with all my queries efficiently and courteously up to completion.
Thanks to them both and the rest of the team.... Read more
Buyer
2nd Aug 2022 (2 years ago)
J Leavesley
We recently purchased a cottage through Astin’s estate agents. All the team were exceedingly helpful and dealt with our enquiries promptly and efficiently. We would highly recommend them and use their services again. Judy and Kelvin... Read more
2nd Jul 2022 (2 years ago)
Phone calls always answered or returned. Always cheerful and offering sound advice. professional. I only dealt with Jemma and Heather but I felt very confident in them . Thanks Astins... Read more
Seller
1st Jul 2022 (2 years ago)
S Doherty
In February we bought a house and sold our flat through Astins and they were brilliant! The whole process was made easy and communication was excellent. They know the local market extremely well and as I have bought through them before I knew from my past experience that I could put my faith in them again. I wouldn’t hesitate to recommend Heather and the rest of the team. Thank you very much.... Read more
14th Jun 2022 (2 years ago)
A snarr
Managed to buy a house in Whitby after nearly two years of looking and a few abortive purchases. Astins were always professional, supportive and patient... Read more
Buyer
25th May 2022 (2 years ago)
A well organised estate agent very friendly, helpful would recommend.... Read more
Seller
23rd May 2022 (2 years ago)
J shippey
I have sold my holiday property through Astins, i found all of the members of staff to be very professional at all times, i have used many estate agents in Whitby, to sell my properties, and found Astins, to be fantastic, i would have no hesitation in recommending them to other people, should you want to sell or buy a property from them. Thank you team Astins... Read more
Seller
26th Apr 2022 (2 years ago)
P Carr
I can't think of a better experience that we have had working with Astin's...
They put our flat on the market, and as we don't live in the flat, it's just a holiday home, we gave them the keys and signed the contract.. We thought at the time, if they don't find a buyer, we can appoint another later... Heather's team not only found a buyer, they found 3, after the original offer fell through, they then found another, which bizarrely fell through due to personal circumstances, then they found another couple who loved it and have since bought it...
Not once did Jemma or Heather show any sign of frustration, with a clearly annoying situation.
Thank you guys for a truly wonderful job. It certainly took the strain out of selling a house... We had some lovely memories of holidays in Whitby and must finally say goodbye..... Read more
Seller
26th Apr 2022 (2 years ago)
S Mcdermott
Absolutly wonderful service from Jemma & Heather at Astins..Heather was a rock throughout the whole process of selling my cottage, she was always on hand to help and guide me..nothing was a problem for her, she was just wonderful..Jemma i liked instantly, she has so much drive and she had the ability to see little tweeks and changes that i could make in order to show my property in its best light.i thank her for that..All in all a top class service..Thank you..you are just the best... Read more
Seller
17th Apr 2022 (2 years ago)
S Munt
We found Heather to be particularly helpful and on the ball throughout the whole process. We wouldn't hesitate to recommend and indeed use their services in the future. Thank you!... Read more
23rd Dec 2021 (3 years ago)
L Ross
I can highly recommend Astin's Estate Agents. I have recently sold my mother's flat in Whitby and, from the start to the finish of the sale, Jemma and Heather were professional and responsive. They could not have been more helpful throughout. 5 star service with a smile.... Read more
Seller
26th Oct 2021 (3 years ago)
S Vanstone
Excellent friendly staff especially Jemma (great photography skills ????)... Read more
18th Oct 2021 (3 years ago)
J Irwin
Great range of property for sale or rent... Read more
14th Oct 2021 (3 years ago)
M Hall
Astin's provided a good service during the purchase of my property, keeping the conveyancing process moving through difficult (Covid) times when solicitors were too busy to respond. I would definitely recommend them.... Read more
Buyer
25th Sep 2021 (3 years ago)
E Graham
This Agent is a friendly family run business and give personal attention.... Read more
7th Sep 2021 (3 years ago)
B Simcox
Astin’s have been an absolute pleasure to deal with. From the first viewing, to chasing solicitors, to picking up the keys they went that extra mile to make sure everything went smoothly. I really couldn’t have asked for any more from them. I would have no hesitation in recommending them to anyone. Many thanks.... Read more
1st Aug 2021 (3 years ago)
C Young
A nuisance neighbour attempted to interfere with the sale of my property in Ruswarp but the staff at Astins were able to quickly deal with this and enabled the sale to proceed smoothly without any drama. All of the staff were very friendly and helpful throughout the entire process. A thoroughly professional team. A huge thank you from my family and myself. I would recommend Astins at Whitby to anybody who has a property to sell.... Read more
Seller
15th Jul 2021 (3 years ago)
D Roberts
Astin's were amazing with a recent house purchase. Heather was incredibly efficient in chasing things up and helping things to move along swiftly to a successful outcome. I would definitely use them in future. Highly recommended. THANK YOU!... Read more
Buyer
1st Jul 2021 (3 years ago)
P Broadhead
Excellent communication throughout the process. Sold our property first day and helped us secure our dream home !... Read more
Seller
30th Jun 2021 (3 years ago)
R Maldonado
Staff at Astin's are polite and responsive. We looked at properties in Whitby and the one we liked the most was on sale with Astin's. We contacted Heather and she was always willing to help, sorted things out quickly and efficiently. She is a professional, well-informed and polite person. Thanks!... Read more
28th Jun 2021 (3 years ago)
S Woollin
Have a good selection of properties, but unfortunately not yet found the right one for us.... Read more
14th Jun 2021 (3 years ago)
S RHB
Very smooth process from start to finish in selling our property.
Great communication .... Read more
Seller
7th Jun 2021 (3 years ago)
P hedgley
Excellent, efficient and professional service. We had a bumpy road selling our property but Astins supported and advised all the way. Particular thanks to Heather who was really response and professionals. Thanks... Read more
Seller
21st May 2021 (3 years ago)
J Hills
The service provided by Astins was exceptional, most especially I would single out Heather for particular praise. She 'tactfully' chased things where needed and was able to answer any question I had immediately. She also provided some very useful contacts as we needed help along the way. She was always cheerful, friendly and knowledgeable whilst being totally professional. Heather, you are a credit to the company.... Read more
21st May 2021 (3 years ago)
S Cairns
Excellent service. Special mention must go to Heather whose professionalism and exceptional friendly manner kept the stress of moving home to a minimum. Highly recommended. Thanks again, Heather... Read more
22nd Mar 2021 (3 years ago)
J Pickering
I have just purchased house using Astin's, they were very professional and Heather was very helpful from beginning to end. Thank you.... Read more
Buyer
11th Mar 2021 (3 years ago)
S Greed
Bought our next home through Astins, delighted !!... Read more
Buyer
23rd Feb 2021 (3 years ago)
J Dixon

Terrible customer service.
After driving 2.5 hours to view a property we arrived and waited outside in the freezing cold. Came back to the car to ring the office and were told “oh yes there was a mix up with the viewing”, by a very unhelpful member of staff called Christine. Apparently there was a mix up with who was supposed to show us around. If this was the case, why couldn’t they have gotten in contact with us to avoid us taking the long drive?
We were then asked if we could wait TWO HOURS until she was free to show us around. Since we had already driven over 2 hours we thought we might as well try to waste time. As it was so cold however, all we could do was take a short walk around the town and then wait in the car.
We were told to be there for 2:15, and parked next to the front of the property to keep an eye, we got out and waited for a few minutes then decided to ring the office. Guess who answered the phone... CHRISTINE. Apparently she had waited for us for a while then left... even though we were just outside of the property. She had the cheek to say “I was waiting out in the cold so I had to come back to the office” after we had been waiting 2 hours never mind a measly 10 minutes.
She then stated that the reason we mightn’t have seen her was because she went the side way to the property and through the back door, when I stated that she had not told us to go that way she replied saying she had trouble opening the door anyway, so we couldn’t view the property at all!
I hung up on her at this point as she had already wasted enough of our time, and she did not sound like she was willing to help us out. I’ve looked on Astin’s website and it states Christine “focuses on first class customer care” which is laughable.
I’d expect some compensation for the waste of a 5 hour round trip of petrol and standing in the freezing cold.
I’m sure it goes without saying I would not recommend selling with this estate agent, as they don’t seem to want to sell your properties!... Read more
13th Feb 2021 (3 years ago)
S Lawrence
Never gt a return call... Read more
13th Feb 2021 (3 years ago)
M Narey
Brisk, businesslike and knowledgeable. Worked speedily to secure our sale liaising with us and solicitors. Heather and Gemma deserve a special mention... Read more
Seller
28th Jan 2021 (4 years ago)
Tiddles
Very Poor customer service. No response to calls or emails meant we didn't have a chance with a house we were very interested in in Robin Hood Bay... Read more
13th Dec 2020 (4 years ago)
M O
Responsive and personal service from start to finish on what proved to be a complicated purchase. Many thanks to Jemma, Heather and team for their help and professionalism. Highly recommended.... Read more
Buyer
8th Dec 2020 (4 years ago)
D Field
Many thanks to Heather, Carole and team for their determination to gain a positive outcome. Moving home is one of the most stressful things to do and the team at Astin's understand that good and regular communication is vital to the reduction of blood pressure. Negotiation is an art and not everyone has the skill needed to keep things on track, but you can rely on Heather to be your guide throughout the entire process. A good job well done and we recommend the professional service that Astin's delivered for us.
Derek and Julia... Read more
18th Oct 2020 (4 years ago)
M Haller
Heather, Carol and all the team were wonderful. Absolutely fabulous service from the moment I barged into the office at the height of Covid stuttering having spotted 'my' cottage which had been posted on Rightmove 5 minutes before and I watched Carole alight from the ladder as she had just put up the picture!
The team are incredibly professional, incredibly principled in relation to doing the right thing for their customer who after all is the vendor but were also kind and helped in making sure we were in pole position if a 'battle' ensued. We were given really helpful advice about everything - nothing was too much trouble.
We feel a bit jealous- we thought we were getting special treatment!!! ???? but from these reviews you can see a good service is provided to everyone. ???? We totally recommend Heather and Carol and the rest of the team for buyers and seller alike. Thank-you and kindest regards possible. M&A H... Read more
Buyer
14th Oct 2020 (4 years ago)
J W
We are happy to recommend Astins to anyone, and above all, we would be very happy to use their services again for any future purchase or sale. Everyone was always very quick to respond to any of our queries and keeping us updated all the way. Thank you. ????... Read more
14th Oct 2020 (4 years ago)
K Dawson
Friendly and efficient service. Sold our property on the first day! Would definitely recommend and use again.... Read more
Seller
23rd Sep 2020 (4 years ago)
F Ravier
I would highly recommend Astin's in Whitby. I met Natalie in 2016 as I was looking to invest in East Yorkshire. I had found a few possibilities but was very unsure what to pick. Natalie kindly helped me refine the choices and led me to the right decision. With insight, she gave me the best advice I could have dreamt of. In January, this year, I've had to sell the property and again I asked for Natalie's guidance. With her team, she marketed the property and a couple of days later, I was rewarded with a flock of top offers. Despite the sudden irruption of covid-19, I've been granted total support all the way through to completion. I am entirely grateful to Natalie and all the team at Astin's, I can only insist on all the great relief they have skillfully provided. Thank you Astin's... Read more
Seller
18th Sep 2020 (4 years ago)
K Noble
Astin handled the sale of my mother's property with a tenacity and professionalism to be commended. Ours was a less than straight forward sale... Always kept me updated even when Coronovirus struck! Even after the sale had been completed their team helped with a query. Thank you Heather and Carol: helpful, courteous and professional from start to finish.... Read more
Seller
14th Sep 2020 (4 years ago)
P bell
superb service... Read more
11th Sep 2020 (4 years ago)
D Lewis
Amazing team so helpful and responsive - I would highly recommend Astins... Read more
10th Sep 2020 (4 years ago)
G Chadwick
Good to deal with.... Read more
12th Mar 2020 (4 years ago)
A Silk
Poor timescale for repairs
Poor timescale for deposit return
Patronising on phone and email
Bad service all round... Read more
Tenant
10th Mar 2020 (4 years ago)
A Brown
Food fantastic as usual... Read more
8th Mar 2020 (4 years ago)
L Hardcastle

Here it is at last. I have been meaning to write this for a year. Around 7 years ago we bought an apartment in Whitby through Astins. The service we received at that time was professional and the whole process was pain free.
6 years later we decided to move to Whitby. We needed to sell our apartment to enable us to do this.Most of our dealings were with Heather Zink. It wasn't the easiest of sales due to time wasters initially and a complicated final sale .Heather was professional throughout, answered our questions promptly and helped us to keep positive and focused. We finally sold our apartment and bought our home in Whitby but not through Astins.However Heather did show us round many of the houses for sale through Astins and again was professional and reliable. Thank you Heather we feel we couldn't have had anyone better to guide us through a stressful time.
I must also mention that Astins , Whitby holiday cottages also let our apartment out for over 6 years. They were friendly, knowledgeable and professional and made the whole process easy for us rookies.
Thank you all
Lynda Hardcastle and Alan Rose... Read more
Seller
11th Feb 2020 (4 years ago)
C Higgins
Excellent friendly and helpful service. Whole process of purchasing was efficient and smooth. Many thanks for all your help.... Read more
Buyer
7th Feb 2020 (5 years ago)
R Cowley
We were extremley pleased with the service we received from Astins. The whole staff were friendly, approachable, and enthisiastic. Even though it was a tricky purchase they handled it very professionally. We were kept totally informed throughout the purchase and we would recommend their service to anyone.... Read more
Buyer
31st Jan 2020 (5 years ago)
L Norris
Great service and staff!... Read more
2nd Jan 2020 (5 years ago)
A Beedle
Very happy with the service provided. Heather and her colleagues were both proactive and responsive as required. Wouldn't hesitate to recommend.... Read more
11th Dec 2019 (5 years ago)
R Gowling
Great place to find a holiday let, local to Whitby, staff very helpful.... Read more
8th Nov 2019 (5 years ago)
M Bunn
Many thanks to the staff in Astins for all of their help and assistance in our house sale and purchase. Particular thanks to Heather who managed to keep us sane during the sales process.... Read more
Seller
7th Nov 2019 (5 years ago)
D Bowey
I have just completed on my property and would fully recommend Astins cannot fault them at all so give them a try.... Read more
Seller
7th Nov 2019 (5 years ago)
A T
Very happy with the service provided by Astins. They were very professional, and always happy to help in anyway. This ensured that the sale was negotiated and completed in as prompt a time as possible, which both I and the seller had hoped for.
A big thank you, especially to Heather and Isabelle.... Read more
Buyer
30th Oct 2019 (5 years ago)
S Sykes
Astin sales team have gone above and beyond for me and my mam we live in Scarborough and the team helped us in anyway they could highly recommend and THANK YOU again... Read more
29th Oct 2019 (5 years ago)
N Dutch
I recently purchased a property with Astins and I found their knowledge of the Whitby residential market was great and the whole process was managed in highly professional but very friendly manner. Can recommend!... Read more
Buyer
12th Oct 2019 (5 years ago)
J Wells
Heather was great to deal with throughout our purchase and was pivotal in getting things through in time. Thanks for all your hard work and perseverance to Heather and the team at Astins!... Read more
Buyer
27th Sep 2019 (5 years ago)
S Founde
Very helpful staff... Read more
25th Sep 2019 (5 years ago)
G Jagger
We were extremly pleased with the service we received from Astins. The whole staff were friendly, approachable, and enthisiastic. They had excellent knowledge of an ongoing quite complex situation and handled it very professionally. We were kept totally informed throughout the sale and we would recommend their service to anyone.... Read more
Seller
14th Aug 2019 (5 years ago)
W Qadir
I have been using Astins to market both residential & commercial properties over the past few years. During this period they have been responsible for a number of commercial lease renewals as well as property sales. The service I have received has always been one of an exceptional standard. Heather, Natalie & Sara have always provided timely updates with regards to Progress. The professionalism and passion shown by the team for my properties has continuously resulted in delivering successful outcomes. I wouldn't think twice to recommend them.
Thank you for all your help.
Waris... Read more
12th Aug 2019 (5 years ago)
C F
Astin's have been absolutely brilliant in handling the sale of our property. All the staff were so friendly and so helpful. They guided us, kept in contact with us and were patient, cheerful and informative. Astin's reassured me and gave me confidence throughout the process and I would most certainly recommend them wholeheartedly and without hesitation.... Read more
Seller
6th Aug 2019 (5 years ago)
B Storrie
Friendly and professional staff. I have moved a lot over last 10 years and Sara in particular has made the experience stress free! Would absolutely recommend and use AGAIN!... Read more
26th Jul 2018 (6 years ago)
H Blake
Having relocated to Whitby, Astin's made the process so easy. We were kept in the loop, every step of the way. Dawn worked really efficiently to ensure we landed our dream home in our dream location. We have used 3 or 4 estate agents in the past and I would highly recommend this agency to anyone needing their services.... Read more
Buyer
24th Jul 2018 (6 years ago)
C Thurrell
It's a pleasure to be writing a glowing review of our experience with Astins, Whitby. This is a very friendly, enthusiatic and dedicated team who managed to obtain a Tenant for our property in record time. Special thanks go to Sara. But thanks also are due to the other ladies who were there to support us in her absence.
The whole process was handled efficiently and professionally. The team draw upon a broad knowledge of the area and it's population.
We have had several dealings with Estate Agents in the past. Astins leaves them all standing.
Also worthy of a mention is value for money. Astins were very competitive, especially in view of the excellent service we received.
Very many thanks. We still look back and can't quite believe just how swiftly it all took shape!... Read more
Landlord
23rd Jul 2018 (6 years ago)
C Scholey
Amazing no hassle service. Good knowledge of the local market and ability to attract credible tenants.
Nothing is too much trouble. Sara and Dawn are very professional whilst offering a friendly service.
Would definitely recommend.... Read more
Landlord
22nd Jul 2018 (6 years ago)
D hardiman
On behalf of my wife and myself, I would like to formally record our complete satisfaction
In respect of the service afforded by Astins Lettings, with regard to our Whitby property.
Over a period of some 8 years the letting of our Arundel Howe property was managed by
Astins, with a number of tenants oiccupying the property during that period.
Astins excelled in terms of sourcing suitable tenants and professionally managed all aspects
of the tenancy including the handover process, periodic inspections, central heating servicing etc.
Where issues have occurred , matters were quickly resolved to the satisfaction of all parties
Mr & Mrs Slack... Read more
Landlord
20th Jul 2018 (6 years ago)
E Celebrant
Astins Lettngs are amazing! Other letting agents couldn’t find us a suitable property, but Astins did. Sara and Dawn go above and beyond to help. A professional, friendly and highly recommended letting agents. They made our move from Birmingham to Whitby happen. Excellent service.... Read more
Tenant
20th Jul 2018 (6 years ago)
R Farrell
Just wonderful!
Sara and Dawn are so helpful to every detail, they helped make our move seamless and could not have been anymore helpful.
Thank you both x... Read more
20th Jul 2018 (6 years ago)
J Whitrick
We were moving back to Whitby from Leeds and looking for a rental property close to the town centre. I called Astins and they were very helpful and efficient. Within 10 days we had found an apartment and moved in. Both Sara and Dawn at Astins were very efficient and went above and beyond. I would not hesitate to use Astins again in the future.
Thank you for making a difficult move easy.... Read more
Tenant
20th Jul 2018 (6 years ago)
C Cook
Extremely disappointing service. Unprofessional in every aspect and an unpleasant experience all round.... Read more
7th Jun 2018 (6 years ago)
M Dolan
Very very bad. Star rating not low enough.... Read more
9th Mar 2018 (6 years ago)