J Ithaki
Awful and appalling experience with this agency. I am not sure what is wrong with them. I get a feeling that they choose only British clients, discriminating hugely . I never want to deal with them again even if they had my dream property . The communications with were very poor -- badly composed emails, never return calls, we got to chase them. Not a good experience. I will report them on Rightmove too... Read more
3rd Dec 2024 (11 weeks ago)
C Baccus
very great... Read more
25th Jun 2024 (7 mo. ago)
R Marshall
Need use these as James smith is a joke and the biggest con ever to walk... Read more
19th Jun 2024 (7 mo. ago)
L Waterworth
Really good customer service and helpful... Read more
16th Dec 2023 (1 year ago)
C peel
Very helpful... Read more
19th Oct 2023 (1 year ago)
Very quick response to my request to value and sell my property. I have been kept in touch at all times (despite living 400 miles from Whitby!). The staff are all very approachable and make me feel like an established client, not a "first timer".... Read more
Seller
26th Jul 2023 (1 year ago)
T Orange
Everything seems to redirect to Rightmove. Not easy to find what you want from the website.... Read more
29th Aug 2022 (2 years ago)
J Coultas
Very friendly helpful staff really clean place... Read more
23rd Jul 2022 (2 years ago)
James Smith gave very good service, a seasoned professional; the only difficulty was he was acting for the seller of the house we wanted, though that did not affect the result... Read more
Seller
10th Feb 2022 (3 years ago)
S So
Busy auction over 1 House. Not good for me but good for the seller.... Read more
12th Dec 2021 (3 years ago)
K Snowden
First class service... Read more
2nd May 2021 (3 years ago)
F Wren
R&s and staff are good to deal with... Read more
11th Nov 2020 (4 years ago)
R Peacock
Great day... Read more
22nd Sep 2020 (4 years ago)
B Winspear
Fantastic service! This level of professionalism was certainly refreshing after having to deal with another of the town's estate agents.... Read more
26th Jun 2020 (4 years ago)
G Fry

Not a good experience. This agency offered a property for sale in Port Mulgrave, near Whitby, and we had offer accepted. Turned out near completion that the owner had debts secured against it which he was unable to pay, so the house was unbuyable. Imagine our surprise when we learned that the same agency had marketed the house three years earlier with similar financial issues arising! Additionally, there was a boundary dispute which we weren't told about and which had also manifested earlier. We have paid out £1,000 in solicitor fees and got nothing. Although we are assured the agency did not know about the specific financial issues this time around, nobody from the office has been in touch since we pulled out to express regret about the situation which we have now wasted four months of our lives handling. Worse still, the property is still up on their website for sale! Anyway, a word of warning to anyone who sees 62 Rosedale Lane for sale -- don't touch it with a barge pole. It's unbuyable, as we, very much to our cost, have learned a hard way. On a general note, the communications with this agency were always very poor -- badly composed emails, etc. Sorry, have to be honest. Not a good experience.
Dr Gary Fry... Read more
Buyer
25th Apr 2020 (4 years ago)
G Turner
Friendly efficient team. Highly recommend.... Read more
26th Aug 2017 (7 years ago)