Not a good first experience with Jacksons! Booked an appointment to view a property and meet Sheila, travelled over 100 miles and paid for a B & B and no-one turned up for the viewing! There had been no communication from the office to say there was a problem so I called in to see what had gone wrong. Neither of the ladies seemed to know anything about the booking and just called it "a bit of a mix up"! They said they were sorry but they didn't seem terribly concerned at how inconvenienced we'd been.
Jenna provided excellent communication throughout and always provided fantastic customer service. She was always happy to answer any questions we had and always kept us in the loop. Thank you for all your help and support
A S Property Services
Closed at 3.30pm on a friday for viewings!!! what is that all about....?
Excellent estate agent, friendly approachable staff, very experienced, knowledgeable and proactive. Helped with all aspects of buying and selling property and fabulous local knowledge including all the contact details for recommended tradesmen. Can't recommend highly enough
Just like any other large chain estate agents, nice staff office a bit sparse!
Nice staff, office a bit strange, feels like you should not be in there!!! And the other downside was location, not on Estate Agent row as it is called in Whitby "Flowergate", we could have easily missed these chaps but thanks to a local we eventually found them on the way out of Whitby.
We were selling our Mums house at a distance and Hendersons made it so easy. From meeting Nick when he visited the house we were impressed with his attitude and personality, which made us feel comfortable with the whole process. All communication by phone and email was prompt and friendly. The sale was quick and efficiently dealt with. Martin and the other staff were great, making sure we knew when things were happening. I would highly recommend Hendersons to everyone as they aren’t like other estate agents in the very best way.
Called in to arrange viewings and staff didn't make eye contact or smile. Quite frankly I expect better from a sales person, service bordering on rudeness...