B Druche
Ms Lucie Rushmer was an outstanding partner in our home buying journey.Her communication was clear and prompt, which kept us reassured and updated throughout the process. With Lucie’s skill and support, we were able to find our ideal home effortlessly. We enthusiastically recommend her services to anyone in the market for a new home! Thanks Lucie !... Read more
Buyer
19th Jun 2024 (7 mo. ago)
Rich
No matter how many times I tell Austin & Wyatt that my elderly parents no longer want to sell their house, they don't stop calling them. The level of calls has now reached a level of harassment. I would not recommend communicating with them unless you are fully committed as they will constantly distrupt your family life.... Read more
24th May 2024 (7 mo. ago)
J Mcfadden
I would like to thank everyone at Austin & Wyatt, Shirley branch. Zoe and the team who have been truly amazing supporting me through the process step by step. The pictures are brilliant, my property sold within 3 days in excess of the asking price. I would highly recommend the Shirley branch to support you whether you’re selling or buying.... Read more
Seller
14th May 2024 (8 mo. ago)
K Bullock
We worked with Lucie Rushmer from Austin & Wyatt’s, which I can only describe as an excellent and proactive experience.
Lucie was lovely, start to finish. She made us feel valued and important. She worked late in a Saturday, going the extra mile (or 5) to get things over the line. Lucie keeps customers informed at every juncture and really cares about the customer experience and clearly enjoys doing what she does.
We thank you so much Lucie, for everything you have done for us, and cannot recommend Lucie enough. Keith and Amanda... Read more
17th Apr 2024 (9 mo. ago)
S Stevens
If you are lucky enough to be buying or selling your home with the Shirley team, you are in for a great experience.
They are helpful, communicative, local, friendly and work with everyone to get the deal done even when challenging solicitors are unfortunately chosen.... Read more
10th Feb 2024 (11 mo. ago)
May
Firstly I would like to thank natalie for her persistence in getting me and my wife the house we really wanted. She has stuck with us through out 9/10 months of hassle. I would also like to thank Zoe for speaking with me and explaining that I should Kenya flat and rent it. I’m sooo happy I took her advice. The both of them are a great credit to Austin and wyatt they have been amazing. To be fair I’ve spoke with a few in the estate agents and they where all fantastic ????... Read more
7th Feb 2024 (11 mo. ago)
R stocker
Would like to thank Zoe Lucie Natalie at shirley branch of Austin Wyatt Southampton for there professional assistance in selling my parents house would recommend these ladies 100% kept me informed every step of the way thanks to you all... Read more
Seller
3rd Feb 2024 (11 mo. ago)
M lovesey
Helpful and friendly throughout the sale of my flat.... Read more
Seller
31st Jan 2024 (11 mo. ago)
C Wilson
My friend Namfon used Austin Wyatt in Shirley for the sale of her house and always found Lucy to be really helpful and friendly.... Read more
30th Jan 2024 (11 mo. ago)
R Bhusal
I am happy . Lucie is very helpful and Great . Thanks... Read more
27th Jan 2024 (11 mo. ago)
D woodward
Amazing service from Natalie Zoe and the team. Sold my property within days achieving a top price and managed the process keeping me informed at every stage until completion. Would recommend them highly to anyone selling in the Southampton area... Read more
Seller
26th Jan 2024 (11 mo. ago)
J Stewart
Very efficient and clear in communicating every step of the process thus far and I have every confidence that the team in Shirley will deliver through the rest of the transaction, thank you for everything so far. Especially Lucie.... Read more
26th Jan 2024 (11 mo. ago)
P Warwick
From start to finish the process of selling the house was handled in a professional and friendly manner. The initial contact with Georgia was positive and then the regular updates from Lucie was also positive and appreciated, making me feel that things were always progressing. Thank you... Read more
Seller
6th Dec 2023 (1 year ago)
M Robertshaw
Very impressed from start to finish , glad I switched to Austin and Wyatt would definitely recommend especially the Shirley high street branch .... Read more
5th Dec 2023 (1 year ago)
Thank you Shirley for making our dream come true. It was not easy journey but your assistance throughout the journey was incredible.... Read more
Buyer
28th Nov 2023 (1 year ago)
Two failed auctions ( only informed of the second three days before). Just wanted to reduce the price continually and people viewing made offers against the lower advertised price rather than the higher intended reserved price. The price was reduced significantly at intervals over a three month period. One offer placed and accepted within the auction auspices, suddenly had a caveat added after the auction closed asking for a survey. Austin Wyatt's auction department said this could be done as the offer made was just under the reserved price. However, post survey the offer was withdrawn. Unfortunately, we had turned down lower offers in favour of the accepted one. We were told that the person concerned could not be held to the terms of the auction. So it became quite apparent that the auction process was a waste of time.... Read more
Seller
19th Nov 2023 (1 year ago)
H Bhakar
Very good service from Lucie Rushmer, she very friendly and helpful.... Read more
1st Nov 2023 (1 year ago)
K Munroe
Unfortunately we didn’t exactly have a smooth transaction and this was down to the solicitors.
The team at Austin & Wyatt were very proactive and got things moving, which eventually resulted in the sale working out. Thank you for all your work.... Read more
Seller
27th Jul 2023 (1 year ago)
H birch
For the past year, my house has been on the market and finally i can say its sold, exchanged and will be completed this friday.
Its been a very long journey which i am so grateful to zoe, lucie and georgia for theyre determination and help to get me where i am today.
Circumstances havent always been great with my property (first buyer pulled out due to the owner of the flat i wanted taking too long to find his next property) but we made it in the end.
Couldnt of done it without the support of these ladies.
Myself and my daughter will be forever grateful to you.
Thank you. ????... Read more
Seller
26th Jul 2023 (1 year ago)
T Charalambous
Bought a property through them. Avoid at all costs. Aweful service from Shirley office nd not prepared to deal with queries that they missed on there inspection of property before advertising it. People we bought from left tons of rubbish Shirley office, not there responsibility. vwould highly recommend avoiding. You have been warned... Read more
Buyer
12th Jul 2023 (1 year ago)
L Allen
Not great at communicating with us and was pretty stressful at times trying to find out what was going on the lack of communication was frustrating and it was left to our sellers solicitors to do all the chasing for us...thankfully they did as not sure if left to Austin and wyatt we would ever of moved. Samantha who is an independent mortgage advisor there was really the only positive to using them for selling our property. She was extremely helpful and quick to reply to any questions we had.... Read more
Seller
10th Jul 2023 (1 year ago)
C Bennington
Well what can I say about Austin and Wyatt. From the initial meeting with Neil we felt confident in their ability to sell our house.
Even through the ups and down with our sale, Neil was there helping us all the way. When our original buyer fell through Neil came up with an alternative plan which resulted in us selling our home. We are grateful to Austin and Wyatt for all their help.... Read more
Seller
8th Jun 2023 (1 year ago)
A Clapham
Selling a property can be stressful, but having completed this process with Austin & Wyatt Estate Agents, I was delighted with the efficiency. Clear communication at all times. Once my offer had been made it was over to the sales progression team to ensure that conveyance was completed as smoothly as possible.... Read more
Seller
5th Jun 2023 (1 year ago)
O Yeomans
Great customer service and loads of communication throughout the sale.
It was a completely new process to me so I was super nervous but the team supported me all the way through. Can't thank them enough!... Read more
Seller
5th Jun 2023 (1 year ago)
S Backhouse
Lucie showed me around a property last week that I then had an offer accepted on! I was immediately impressed with her professional approach and she has continued to be nothing but helpful, knowledgeable and reliable. I hope that Lucie and her colleagues continue to provide such an excellent service through to the completion of Sale!! Thank you ????... Read more
Buyer
10th Jan 2023 (2 years ago)
Friendly and efficient professionals, pleasure to work with. Highly recommended ... Read more
Seller
18th Oct 2022 (2 years ago)
D Powell
Would never go with these people as they lie to you they never keep you updated you always have to phone them they tell you that the owner wants a quick sale and 5 months down the line you are know better off... Read more
Buyer
3rd May 2022 (2 years ago)
C C
I just recently purchase my first home through Austin & Wyatt Shirley and have nothing but great words for the team! In particular, Sarah was amazing. My chain wasn’t long, but more than a few setbacks happened with the property on top of the chain, meaning that progress was out of my hands and the sellers. This is where Sarah was great - she chased and helped moving things along, delivering every time. And when Sarah was away, the rest of the team were always happy to help with updates too. If I sell in the future, I’ll be going with Austin & Wyatt.... Read more
Buyer
1st Apr 2022 (2 years ago)
P Leno
Emily was amazing!! She really came through when other estate agents didn’t. Renting is difficult at the moment with lack of properties but we were lucky and Emily wrapped it up within a week. No stress, great communication and very happy with the service... Read more
Tenant
31st Mar 2022 (2 years ago)
G Cranmer
It’s a long process, so having a guide that you trust is crucial. Austin Wyatt Shirley (especially Scott and Sarah) were reassuring, professional and went the extra mile for us. Very happy.... Read more
4th Mar 2022 (2 years ago)
D Howells
Made the selling of my house very easy and straight forward. Excellent communication and any queries were answered promptly. Highly recommended.... Read more
Seller
29th Jan 2022 (2 years ago)
C sparks
The team at A&W Shirley were super, really professional and friendly. Did a great job generating interest in my property and managing the sale.... Read more
Seller
10th Jan 2022 (3 years ago)
E Elena
Excellent experience with Sarah from Austin Wyatt. She was extremely helpful throughout the purchase process, prompt to reply and very professional.... Read more
Buyer
7th Dec 2021 (3 years ago)
KITNETIC
Great Agents !! . I Had a very bad experience with another agent but after I switched with Austin&Wyatts not only were Scott and his entire team were attentive , professional, Proactive .. I will for sure use them in future.... Read more
22nd Nov 2021 (3 years ago)
S Penny
We cannot rate Austin & Wyatt, Shirley highly enough. A fantastic service from start to finish.
The team at Shirley - Sarah, Natalie and Scott were all amazing, very professional but also very friendly. We dealt predominantly with Sarah but If she was not available Natalie or Scott were always able to help or pass on messages.
Calls were always returned and Sarah was also very helpful with advice regarding the house we were purchasing through another agent who were absolutely appallling.
We wouldn’t hesitate to recommend Austin & Wyatt Shirley to anyone.
Thank you all for everything.... Read more
Buyer
21st Nov 2021 (3 years ago)
R Ediss
Superb activity from Scott Jones, Sarah Mills, and Natalie Clack who did a grand job with sale of property during difficult pandemic period,. Constantly aiming to support by checking progress and updating me. Well done!... Read more
Seller
17th Nov 2021 (3 years ago)
L Doswell
It has been a very emotional and sad year for my whole family, full of heartache and pain, part of this journey involved selling a very loved and precious family home. After approaching various Estate agents it became very obvious that Austin & Wyatt in Shirley were the most genuine. The process started with meeting Scott Jones. Scott really understood how much of a wrench selling this beloved family home would be, he delivered an incredible and sensitive service which resulted in the house being swiftly sold. Once sold we worked with Sarah Mills, Sarah also took the time to support us and assist in every aspect of the house sale. We would like to recommend the whole team working at Austin & Wyatt who really listened to us and we think they are just an Amazing Estate Agent.... Read more
Seller
14th Nov 2021 (3 years ago)
L Robertson
I had an offer accepted on a property. Then they put another offer forward to the owner and they accepted that instead. When I put in a higher offer they ignored me. Very unprofessional.... Read more
Buyer
22nd Aug 2021 (3 years ago)
S Edwards
More professional and well organised than other local estate agents. They keep you well informed, are helpful as regards timing of visits, and liaise well on any subsequent arrangements or action needed. The photography for the sale brochure is excellent, too. Having a waiting list of potential buyers with funding in place meant that our house sold within a day. The conveyancers attached (Conveyancing Connect) are also very good - although all online, their service is very efficient and responsive. Warm recommendation.... Read more
Seller
30th Jul 2021 (3 years ago)
D Tv
Totally amazing service, both Scott and Sarah kept me upto date with everything. Couldn't recommend Austin & Wyatt enough but remember to ask for Scott or Sarah.... Read more
19th Jul 2021 (3 years ago)
G SOUTH
Sarah Mill has worked diligently and thanks to Manuel for the initial professional introduction. The team has a good culture. Well done !... Read more
30th Apr 2021 (3 years ago)
S Houghton
From start to finish Austin and Wyatt have been exceptionally brilliant. I can’t thank Sarah Mills and Manuel (and entire team) enough; their professionalism, expertise and in-depth market knowledge was so valuable. If you want honest, open, regular communication with a team that genuinely care, these guys are for you. Nothing was too much trouble. I can’t recommend them enough. Thank you so much!... Read more
24th Apr 2021 (3 years ago)
L T
Our aim was to find an Agent to sell quickly and efficiently and in Austin & Wyatt, Shirley we found just that. Sarah kept us up to date and the team were also helpful with any advice or queries we had. Thank you! Keep up the good work.... Read more
Seller
23rd Mar 2021 (3 years ago)
L Pickett
We recently sold our flat with Austin and Wyatt and found it a really easy and straightforward process. We were selling during a pandemic but they found us a buyer very quickly and provided excellent communication and service even through this current difficult time. We would like to thank Manuel, Scott and Natalie especially for their hard work and professionalism. Manuel provided an outstanding service from beginning to end. We would definitely recommend Austin and Wyatt Shirley branch.... Read more
Seller
27th Jan 2021 (3 years ago)
J Mercer
Scott was excellent along the whole process. Great communication and went the extra mile to push the sale through. Highly recommend going with Austin & Wyatt, you get the professional service you pay for.... Read more
Seller
22nd Dec 2020 (4 years ago)
G Spraggs
We sold our property through the Shirley office, at the time we were living elsewhere and so relied on the office to co-ordinate all activities related to the property. The whole team were proactive from the start, kept us informed and dealt with any issues that happened during the process. We are very satisfied with the outcome.... Read more
Seller
19th Dec 2020 (4 years ago)
G Gregson
Scott from A&W has been Phenomenal, as has his team Jade, Manuel and Sarah. Buying and selling during a pandemic has taught me a lot about the EA world but these guys look after you. None of the nonsense we have experienced elsewhere.
We almost pulled out, if not for Scott's intervention we would have. A real gentleman in a business world where there seems to be few.
5 star - recommended... Read more
23rd Nov 2020 (4 years ago)
M arnaudo
Posted on behalf of Mr and Mrs West
We loved our experience with Austin and Wyatt. We approached them in July to sell our 3 bedroom house. They worked with us to get us the quick sale we wanted at a price we were happy with. Within three weeks we had accepted an offer. Manuel in particular was excellent and kept us up to date with our chain and any developments. He was available almost 24/7 and gave us a fantastic level fo service. When viewings happened, they were professional, safe, COVID secure and even took into consideration our house rabbits! We would highly recommended them... Read more
Seller
16th Nov 2020 (4 years ago)
R Sumra
Being a property lawyer myself, I deal with many Estate Agents on a daily basis and I must say, that Scott Jones has been an absolute pleasure to work with on the sale of my house, during this pandemic. Scott was always very quick to respond and ensured that my sale went through as smoothly as possible, even though there were a few complications along the way! I would highly recommend the Shirley branch of Austin & Wyatt and in particular, Scott and his team - will 100% use again in the future!... Read more
Seller
10th Nov 2020 (4 years ago)
L Birch
Continual harassment despite being told to not contact us anymore. Tried to tell us they had a potential buyer for our house, which was a lie, not once but twice!
Previously my wife lost money with this company.... Read more
Seller
18th Aug 2020 (4 years ago)
J Sutton
Selling your flat during a global pandemic was never going to be the easiest task, but Sarah at Austin & Wyatt was absolutely fantastic!... Read more
Seller
17th Jul 2020 (4 years ago)
G Parsonage
Would recommend this branch as Scott was brilliant. We had a few complications that we had with our purchase and Scott really put in the effort to co-ordinate a very quick completion of less than a week. He wasn't a typical pushy estate agent he just gave us space and let the house talk for itself. He really put us first and would be happy buying from them again.... Read more
Buyer
4th Jun 2020 (4 years ago)
A BTR
Just like the man who discovers his parachute is NOT gonna open anytime soon;... So far so good ! We have only just become involved,so it is too early to give more than FOUR stars in our dealings,but the future does look good ! Loved the enthusiasm Joshua has in his dealings with us so far 11 out of 10,so farLOL !... Read more
15th Feb 2018 (6 years ago)