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  1. Home
  2. The Home Agency - Southampton
The Home Agency - Southampton Logo

The Home Agency - Southampton

11 London Road, Southampton, Hants, SO15 2AE
The Home Agency Southampton are an estate agent in Southampton. They mainly list properties in SO14, SO15 and SO16. Over the last 6 months, they've listed 8 properties, with 9 currently on the market. Most of the properties listed are 1 bed/studios. They list properties for sale on Zoopla, Rightmove and OnTheMarket.

Opening hours

  • Monday 9:00am - 5:30pm
  • Tuesday 9:00am - 5:30pm
  • Wednesday 9:00am - 5:30pm
  • Thursday 9:00am - 5:30pm
  • Friday 9:00am - 5:30pm
  • Saturday 9:00am - 1:00pm
  • Sunday Closed
View all details

The Home Agency - Southampton Reviews (96)

Have you used this agent?
  1. 64% 5/5 Stars
    64%
  2. 3% 4/5 Stars
    3%
  3. 1% 3/5 Stars
    1%
  4. 0% 2/5 Stars
    0%
  5. 32% 1/5 Stars
    32%
All (96)
Seller (1)
Buyer (1)
Landlord (6)
Tenant (59)
General (29)

P Kelly

1/5 Stars
My daughter’s experience with The Home Agency has left her with trauma. I had to pick up the pieces when she was face with being blind sided. It was only at the time of signing we found out that there was an on-suite that had already been allocated. The final straw was the property was overcrowded with a non-registered tenant living in the property. My advice is to be very cautious!!!!!... Read more
Tenant
17th Oct 2024 (16 weeks ago)

T D

5/5 Stars
Had a good experience with the Home Agency, rented from them for around a year and a half. Repair issues were resolved quickly, and I received a return of my deposit in full at checkout. Thanks!... Read more
Tenant
22nd Sep 2024 (20 weeks ago)

H Young

5/5 Stars
We have been renting from The Home Agency for a year & a half now. Kev & the team have always gone above & beyond for us to help with any issues we’ve had with no questions asked. We recently lost my Mum & I’m expecting our first baby in 2 weeks & they have been nothing but accommodating & supportive in such a difficult time. They’re the most kind & helpful people who really do care about their tenants. Thank you so much Kev for being so brilliant & your team are excellent! We will always recommend you to everyone!!! Hayley & Dan ??... Read more
Tenant
28th Aug 2024 (24 weeks ago)

Cindy

5/5 Stars
I had a fantastic experience with The Home Agency. The team was incredibly professional, responsive, and helpful throughout the entire rental process. A special thank you to Phill for his excellent service and attention to detail. I highly recommend them!... Read more
Tenant
27th Jun 2024 (7 mo. ago)

A N

5/5 Stars
I've had only one year with the Home Agency. Through that year everything went well, they were easy and cooperative with the moving out and any special request from my side. I received my deposit back without any problem, which is quite rare nowadays. I can recommend them for anyone who's looking for a property to rent in Southampton.... Read more
Tenant
22nd Jun 2024 (7 mo. ago)

C Lewington

5/5 Stars
Worst landlord / property ive experienced. How can't fault the home agency very responsive and made the moved in process alot less stressful then normal.... Read more
Tenant
20th Jun 2024 (7 mo. ago)

H Dear

5/5 Stars
Lived in home agency property for four years,never had any issues. When we did report any faults, they were dealt with quickly and professionally. We found the agents helpful, approachable and professional.all in all good experience. Plus full deposit received back. Thanks ????... Read more
Tenant
12th Jun 2024 (7 mo. ago)

J Wilson

1/5 Stars
Do not recommend this letting agency. We’ve been mocked around living in mouldy flat with rats and agency wouldn’t take me seriously or come to sort this out. At the end of my tenancy I was accused of leaving „pubic hair” when in fact my ex partner was African so some curly hair were missed while cleaning! Phil was always a nightmare and unprofessional … even though it’s been 5 years I am yet to receive an apology for this racist comment and accusation, plus I’ve never actually received any deposit money back from the company. Been accused of many untruthful things, and treated really badly.... Read more
Tenant
8th May 2024 (9 mo. ago)

T Gash

5/5 Stars
Fantastic company great staff happy to sit down and actually talk to you and explain things after discussing my requirements they found me what i was looking for all sorted in a couple of week couldn't ask for any better and i would highly recommend and would use again anytime... Read more
19th Mar 2024 (10 mo. ago)

M Sorichta

5/5 Stars
My partner and I rented a property through The Home Agency for almost four years. Friendly and helpful staff. Always answer quickly for any request. They have always fixed any maintenance issues quickly. We want to say a big thank you for all your hard work! Would highly recommend The Home Agency to anyone looking for a house or flat for rent in Southampton. Dom and Milena... Read more
Tenant
31st Jan 2024 (1 year ago)

R Ahmed

1/5 Stars
Disgusting customer service. Firstly Phil gave us a booking time and we travelled from Oxford only to be told by that the property has been let and no one has informed me. Phil needs to learn some manners and learn how to communicate with his customers because it’s gross and also the other colleague that was rude on the phone asking why I came down from another city for a viewing, fix up mate. No one should rent from an unprofessional and unorganised agency like this will definitely get mugged off.... Read more
Tenant
6th Nov 2023 (1 year ago)

C Nevins

5/5 Stars
Very Helpfully throughout the entire tenancy, Kevin especially was extremely helpful with all our needs and queries. couldn't recommend enough... Read more
Tenant
2nd Nov 2023 (1 year ago)

S Dey

5/5 Stars
Experienced and professional members in the team.... Read more
22nd Sep 2023 (1 year ago)

J Macdonell

5/5 Stars
We just moved into a flat and at every step of the way the home agency have been brilliant. The front of desk staff were very professional and lovely whenever I had a question during the moving process. Phil, who did our original viewing, even arranged for us to have a second viewing after the original tenant moved out but before our move in date so we could take measurements for furniture.... Read more
Tenant
5th Sep 2023 (1 year ago)

H Berry

5/5 Stars
The team from The Home Agency have been incredible, cannot fault their service. Thank you Kevin for helping me find a property to rent, really appreciate your help.... Read more
Tenant
25th Jul 2023 (1 year ago)

L Brackpool

5/5 Stars
We rented with the Home Agency for just over 18 months. They were easy to communicate with and reasonable when sorting out minor issues. I made a mistake and overpaid them and they promised to refund me without charge. Definitely one of the better rental estate agents we have used.... Read more
Tenant
4th Jul 2023 (1 year ago)

M W

5/5 Stars
Really happy with the service. Professional, understanding and quick in dealing with matters when asked... Read more
22nd May 2023 (1 year ago)

W 0002

5/5 Stars
Rented a 1 bedroom flat for years, they have always been prompt and professional, lovely to deal with... Read more
Tenant
4th Dec 2022 (2 years ago)

7 Prash

5/5 Stars
Smooth and professional service from becoming a tenant to checking out. Staff friendly, helpful and quick in dealing with all queries. Highly recommended.... Read more
Tenant
1st Dec 2022 (2 years ago)

Y Zou

5/5 Stars
The Home Agency Team helped us secure our recent move during a period of protracted transition. Overall the whole team was brilliant. The viewing request was dealt with efficiently, and the paperwork was sorted with a high level of profession. Throughout the process Phillip and Jo have been flexible and very accommodating to extenuating circumstances. Jo kept us updated regularly and went above and beyond to communicate between tenants and the landlord to deal with any issues and problems quickly. We couldn't appreciate more and would not hesitate to recommend them.... Read more
Tenant
25th Nov 2022 (2 years ago)

L Murray

5/5 Stars
I’ve used the Home Agency three times in the last 10 years. Every move has been seamless. They are quick to respond to any questions, equally as quick resolving any tenancy issues and extremely professional and friendly. I highly recommend this agency for renting and selling properties.... Read more
3rd Nov 2022 (2 years ago)

A Hay

1/5 Stars
If I could give zero I would... Read more
1st Oct 2022 (2 years ago)

S Otieno

1/5 Stars
tenants be aware. these are the last people who you should rent from. they are very rude and unprofessional. they are also threatening me with taking me to court for damages but the house was already damaged when i moved in? they had no proof of me and tenants causing damages as they only had pictures from a year before we moved in. DO NOT RENT FROM HERE. Please also see their responses to other negative reviews. They do no hold themselves accountable.... Read more
Tenant
8th Mar 2022 (2 years ago)

S Ologun

1/5 Stars
Phil was extremely rude to me and my housemates. Accused us of not paying rent even though we provided evidence. We never got our deposit back. Stay away from them!... Read more
Tenant
4th Mar 2022 (2 years ago)

C Green

1/5 Stars
Phil was very rude and constantly harassing us for money, never got our deposit back!... Read more
Tenant
4th Mar 2022 (2 years ago)

R Eigbe

1/5 Stars
They don’t give back deposits... Read more
Tenant
4th Mar 2022 (2 years ago)

S Otieno

1/5 Stars
the home agency were awful to me and everyone in the house. They would constantly harass us claiming we had not paid rent when we all did and provided evidence of this with Phill’s name in every one. And when we asked when the rent had supposedly not been paid they told us to figure it out?? If we are paying YOU money, where has it gone? It shouldn’t been up to us to figure it out. Phill is very rude and 0/10 would not recommend. For context, see how they respond to the other negative reviews… Very telling.... Read more
Tenant
4th Mar 2022 (2 years ago)

M Bhanji

5/5 Stars
We dealt with Phil who brilliant, can't fault them at all. Amazing properties and really friendly and understanding staff.... Read more
6th Jan 2022 (3 years ago)

D Strudwick

5/5 Stars
We have been with The Home Agency for more than 6 and a half years and thus far have been treated with a friendly and professional service. They have been very good at managing any issues we have had and the staff have been excellent.... Read more
4th Nov 2021 (3 years ago)

D Hewitt

5/5 Stars
I have dealt with The Home Agency for years because the lettings manager, Phil, is excellent. I like the fact that unlike other lettings agents, Phil works quickly and efficiently to let my properties as well as providing all paperwork in a timely manner. His communication skills with both my potential tenants and myself (The landlord) are excellent. I would highly recommend.... Read more
Landlord
15th Sep 2021 (3 years ago)

A Hewitt

5/5 Stars
I have dealt with The Home Agency for many years because the lettings manager, Phil, is excellent. I like the fact that unlike other letting agents, Phil is a good communicator both with me (the landlord) and tenants, is professional at all times and supplies all paperwork and relevant details to me quickly. Would definitely recommend Phil.... Read more
Landlord
9th Sep 2021 (3 years ago)

A Orfila

5/5 Stars
Sharing my own experience dealing with The Home Agency I can only say that it has been stress free and everything has been taken care of professionally. Kevin and the team have been great. Thanks!... Read more
8th Sep 2021 (3 years ago)

J Green

5/5 Stars
I have been a tenant with The Home Agency for just over 2 years, and I cannot fault the service provided by Phill from start to finish, any problems which I had reported were resolved quickly and efficiently, I also had a quick return of the deposit at the end of my tenancy. I would highly recommend The Home Agency to others.... Read more
Tenant
11th Aug 2021 (3 years ago)

E Price

5/5 Stars
We have had a positive experience with the Home Agency during our 2 and a half year tenancy. We really liked our flat (we only moved because we were finally in a position to buy our own home) and if we ever experienced any issues at all, the Home Agency and our landlord dealt with them quickly and efficiently. Our privacy was always respected and any inspections or visits were agreed in advance (of which there were very few). Our deposit was returned in full and in a reasonable timeframe. Phill and the Home Agency team were always very friendly and helpful whenever we were in contact with them. In conclusion, I would highly recommend the Home Agency to anyone looking to rent.... Read more
Tenant
7th Mar 2021 (3 years ago)

L Harvey

1/5 Stars
I do not generally leave reviews, but I am extremely angry and upset by how my daughter, who is a student trying to return to university, was treated during a phone call yesterday. I requested further information regarding paperwork as her guarantor. I understand that she was on the receiving end of verbal abuse, shouting and swearing, to the point where she had to cancel arrangements to rent a room through your agency and end the conversation. No, she was not trying to tell you how to do your job. She was asking questions politely about the paperwork. And she is absolutely owed an apology.... Read more
Tenant
13th Feb 2021 (3 years ago)

B Straker

5/5 Stars
Fantastic! Been with these guys for 4 years and always helpful and never an issue. Would always recommend... Read more
26th Jan 2021 (4 years ago)

B P.

1/5 Stars
Expect empty promisses. When I viewed the property I was told, a professional cleaning team will clean it before I move in. When I asked about the poor condition of the walls, I was told they were going to be re-painted. The day I moved in I realised none of this happened, the place was a pig stay. I went to complain but everyone was “on holiday”. I took a long time thinking whether to post a bad review, I don’t usually complain but I had to.... Read more
16th Dec 2020 (4 years ago)

Salvvatore

5/5 Stars
My name is Salvador HR and I was a nurse in the UHS for a few years, I am not local, and have no conflict of interest. I was a tenant from 2017 to 2020 and they never gave me any issues, I don’t get the bad reviews in here, they seem to come from problematic people or some unlucky situations. These guys are honest and straight forward, they explained in advance what was acceptable and what not, and what needed to be paid if broken. When the time to pay the deposit came, they only asked for a little amount to fix a couple things we broke, something I found reasonable (and that is not their choice, there is a landlord that asks for those things). Phill was the only person I talked to in 3 years and he knew everything about our flat and our needs. A really diligent guy, always available. I guess the reviews are either from problematic people or “complicated situations”, but I never had an issue with them, and we went through many many repairs (not their fault, we had issues with a boiler that was a bit old), I changed my contract for an extra person to live with me, and they never ever had a problem with all this.... Read more
Tenant
27th Oct 2020 (4 years ago)

R Bailey-Green

5/5 Stars
I have just come out of a tenancy with the home agency. I had a fantastic, easy experience from viewing the flat, to moving out and getting my entire deposit back, no questions asked. Would thoroughly recommend!... Read more
Tenant
3rd Oct 2020 (4 years ago)

B

5/5 Stars
My partner and I have recently moved out of a flat managed by the Home Agency and only have good things to say. We found Phil and the team very professional and responsive and when we needed a minor problem sorted we always got someone that day and the problem was swiftly dealt with. We cleaned the flat before we left and received our full deposit back a few days after moving out- which was a nice surprise because we have been ripped off by other agencies before! All in all a very positive experience and I would definitely rent with the Home Agency again.... Read more
Tenant
29th Sep 2020 (4 years ago)

I Memes

5/5 Stars
I have just moved out from the property that I rented via The Home Agency for almost 7 years. I couldn’t say a bad word about those guys. They were always very respectful of my space. They never bothered me with too many inspections (after they established that property was well looked after). If there was any issues, they would normally have someone come round withIn 24-48h, adjusting to my working hours too. Over the years they treated me well and haven’t done what many agencies do: increase the price every time they possibly can. Of course there was rent increase but I was there 7 years..I don’t think this was unreasonable. My deposit was returned without any delays. If you are a decent tenant, those guys would always be on your side. Thank you The Home Agency. Jo... Read more
Tenant
12th Aug 2020 (4 years ago)

D Golden

5/5 Stars
We all know how selling your house is a headache but with these guys it was easy I was given great professional service by this team they provided us with a quick service great understanding of local prices and gave a great estimate meaning a quick sale. From the pictures to the information these were all completed with professionalism and made our property shine. Thank you Kevin and your team for a great experience I would recommend if you are selling your property or thinking to rent as a landlord or tenant use these guys they gave me great service, knowledge and support. Thank you... Read more
Seller
25th Jul 2019 (5 years ago)

A Lu

5/5 Stars
Highly recommended! We were renting a city centre apartment with the Home Agency for almost 2 years and the whole team were always very professional and helpful. Phill made the initial formalities and checks as simple as possible. Throughout the tenancy, all my emails and calls were dealt with quickly and nothing was ever a problem. Tear and wear repairs that I was informing about and requesting were all organised with no issues. No unnecessary visits - just the contract renewals and repairs and also no problems with the deposit at the end of the tenancy. I am happy to recommend the Home Agency to my friends and family and I will definitely give them a call if I need such services in the future. Thank you, Phill, Kevin and the Team. It was a very good experience. Wish you all the best, Aleksandra... Read more
Tenant
24th Jul 2019 (5 years ago)

K Phillips

5/5 Stars
The Home Agency have a great team who are always at the end of a phone to answer any questions or help you out wherever they can. Good at getting back to you and sorting any issues! Everything made easy.... Read more
15th Jul 2019 (5 years ago)

C Conibear

5/5 Stars
Me and my house mates took a house from Home Agency for two years while we were studying. They made the process incredibly easy for us and were always helpful whenever we needed anything.... Read more
Tenant
10th Jul 2019 (5 years ago)

S beigi

5/5 Stars
Very nice people.... Read more
10th Jun 2019 (5 years ago)

E Scott

1/5 Stars
Listening to how the "boss" was talking to my partner about the state of the apartment was left was absolutely unprofessional and disgraceful. Apon looking at the photos of the apartment when moving in was distugisting, I would never suggest or even recommend this agency. Edit: after being told that photos where emailed we are yet to receive any proof of the state of the apartment ie any photos. Appartly threatening legal action is now professional.... Read more
17th May 2019 (5 years ago)

E Golabek

1/5 Stars
I have now finishing filing case against fraudulent action and deliberately refusing to pay money back to future tenants and current tenants by the owner/ director Kevin and his employees. We had some victim's came forward with statements and evidences. We also as a group of your support, if you are a victim of Home Agency pleaee contact me directly wirh your phone number and email address Based on the evidences and statements we will then put case with support of local authorities and registered agency against Home Agency Kind regard Mark Johnes... Read more
Tenant
29th Mar 2019 (5 years ago)

R Thapa

5/5 Stars
I have just moved into a lovely apartment with the help of Nathan from the Home Agency. He has been an absolute delight and has helped me with everything he possibly could along with answering all my questions. He has always been very happy to help, very easy to get hold of and very professional. Everyone at the office were really nice and helpful as well. Anyone who needs to contact the Home Agency needs to speak with Nathan!!!! ????... Read more
Tenant
19th Mar 2019 (5 years ago)

J Smith

1/5 Stars
The chap with a bald head who works here was incredibly rude and obnoxious behaving in a threatening and aggressive way to me and my 1 year old when I parked outside and didn’t see the no parking sign. Anyone who can behave like that in front of a baby should be named and shamed as the ugly bald guy!!!!... Read more
12th Mar 2019 (5 years ago)

C Dida

5/5 Stars
Nice people very friendly staff... Read more
1st Mar 2019 (5 years ago)

Carley

5/5 Stars
Me and my husband had a great experience renting through The Home Agency. We've always found Phill, Kevin and the team very professional and friendly and, as tenants, we've always felt respected and understood. Sorting issues was never a hassle and resolved in a reasonable time frame. Our deposit was also sent back to us in record speed. All in all, a good agency to rent through!... Read more
Tenant
18th Feb 2019 (5 years ago)

M Zawadzka

1/5 Stars
REALLY REALLY BAD!!! Avoid!!! I've started renting with them 7 years ago, luckily was taken over by landlord not long after. Only after less then a year renting from them I know they are rude liers who don't care about their tenants at all! Now I'm moving out only because bought my own place, my landlord was amazing all this time, nothing was ever to much trouble for him. And because I've paid my deposit to Home Agency they are the once that should give it back to me and they refuse to do it. They claim they gave it to my landlord when he took over but refuse to provide any proof. I've been shouted at, my landlord was accused of stealing this money and of course they refuse to give it back. Luckily my landlord is an amazing person and he said he will refund me deposit even he never got it from them because he had the same problem with them before (when it was proven that they had the deposit all this time) and he wants to avoid wasting time and frustration. Just proves how pathetic they are! Good luck having bussines like that ... NOT!!! Edit: just got a not very pleasant phone call from Kevin threatening me with solicitors if I don't remove this comment. Considering how many one star comments they have their solicitors must be pretty busy..... :)))))) Edit 2: regarding comment from HA, this of course was not mentioned once because they know I would laugh right into their faces. Lie... Read more
Tenant
16th Feb 2019 (5 years ago)

Anonymous Tenant

1/5 Stars
Terrible agency Phil is unprofessional and crude when he comes to do inspections I was a long term tenant and was treated worse and worse as years went by They didn’t do the job they were paid to do by my Landlord then would lie about it twisting things to make it look like it was you that is the problem You would think long term tenants would be respected especially when you had been a modal tenant I’m sure plenty of there tenants quit at end of tenancies due to the home agencies antics Sharks... Read more
Tenant
14th Feb 2019 (5 years ago)

L Conquer

5/5 Stars
We rented through the home agency for just over 5 years. Great property at a great price. Phil, Kevin and the team were always friendly and helpful. We have now brought a house and Phil was very helpful when we were trying to arrange a date for vacating the property at a stressful time.... Read more
Tenant
26th Jan 2019 (6 years ago)

glabriola1987

5/5 Stars
I had an extremely good experience with Home Agency. One of the best conpamies to rent or let. Thanks for everything again. 5 stars... Read more
21st Jan 2019 (6 years ago)

R Nisbeth

1/5 Stars
AVOID AT ALL COSTS!!!!! This agency is extremely unprofessional. Myself and my flatmate rented a two bed property from them, the house was DISGUSTING when we moved in even though when viewing the property we were assured that it would be cleaned. we went an entire month without hot water and heating as they never reply to emails and tell you "we will get someone to fix it" and never do! the thermostat was broken throughout the entire duration of the tenancy which caused our gas bills to be extremely high. i paid my rent three months in advance every third month (as the director told us not to bother setting up a direct debit) on one occasion they 'couldn't find' the rent i had transferred into their account and they were very unprofessional about it Another incident involved them giving a key to a gas man without notifying us. This random man tried to gain access to the property whilst i was in the shower!! fortunately the latch was on the door. After emailing them to express our concerns and getting no reply (again) we rang the office and PHIL was extremely rude, insensitive and unprofessional to the extent i had to hang up the phone. there were also many more occasions where people turned up unannounced WITH a key!!! PHIL is possibly the worst human being i have ever had to deal with, he was extremely condescending in the way he spoke to not only me and my flatmate (students) but he also was VERY RUDE to our parents (guarantors) and threatened my mum. in my opinion, PHIL'S job should be seriously reconsidered and the rest of them need some sort of customer service training. This is just a few issues we had with them during out tenancy, our experience with the home agency was APPALLING and i would STRONGLY advice any who is considering them to STEER CLEAR AT ALL COSTS !!!!! Edit: His 'confirmation of a county court judgment for rent arrears and damages' is a complete and absolute lie. Again, an example of unprofessional behavior.... Read more
Tenant
25th Oct 2018 (6 years ago)

Anonymous Tenant

1/5 Stars
Very unprofessional service and rude staff. Would not recommend if you value your time and money.... Read more
Tenant
21st Oct 2018 (6 years ago)

T Dinicu

5/5 Stars
Very friendly and professional service throughout our tenancy with them. Would highly recommend their services. Any paperwork, issue or query got solved incredibly fast and with no hassle. Everyone there is very helpful, friendly and always willing to help and accommodate. Tiberiu... Read more
Tenant
9th Oct 2018 (6 years ago)

M Giles

5/5 Stars
Have only had positive experiences with The Home Agency. If anything within the property needed attending they were quick to get it sorted and helpful in addressing any issues. Great service!... Read more
12th Sep 2018 (6 years ago)

C Monteiro

5/5 Stars
Best estate agency in Southampton!... Read more
4th Sep 2018 (6 years ago)

A Walters

5/5 Stars
The nicest, most expetitive service from an estate agency anywhere in Southampton. A big thank you to Phil and his team, is we had found another property suitable for us after our tenancy, we would have rented from them another ten times over. Keep up the great work ????... Read more
Tenant
4th Sep 2018 (6 years ago)

L Penny

1/5 Stars
Where do I even begin?! Absolutely the worst agency I have ever had to deal with. Phil is absolutely vile and I'm amazed he still has a job! After reading past reviews it seems that a lot of people have had the same issues with the agency and in particular Phil. Moved into a brand new build flat, it became riddled with mould covering all walls and ceilings. After reporting it for 2 years and being aware that the other four flats in the block were suffering the same issue I ended up having to go to a solicitor. Each time I complained I was abused over the telephone, in the end I only had contact via email because of the level of abuse. The agency are lazy, never come to fix things when you report them. In the end my furniture was damaged by the mould because they couldn't be bothered to come out and resolve the issue. Fortunately a chartered surveyor came out and produced a report stating that the building was not given enough time to dry out after being built which caused the mould in the first place. I would not recommend this agency to my worst enemy. There is not one member of staff who is approachable or willing to help with any issues without giving you a load of abuse first. As for the below review from Kevin who owns the agency...its a bit odd how so many people have all had the same issues with this agency and with Phil. All of those people cannot be wrong or lying! There is no defending the way this agency treat people and I would 100% avoid at all costs!! Shame there isn't an option to give zero stars! I have had experience with other agencies who have been professional and nice. This agency is unprofessional, they make things up as they go along, they lie, they swear down the phone at you and are just the worst agency I have ever had to deal with. Good luck if you decide to use them!... Read more
Tenant
9th Aug 2018 (6 years ago)

J C

1/5 Stars
Absolutely shocking experience!! Tried viewing a property to purchase, they can’t get viewing times right, they don’t communicate amongst themselves and they are extremely rude and unhelpful when contacted! If only I had read these reviews I wouldn’t have bothered. I will avoid them at all cost in the future and advise others likewise. I aniticipate a threatening and rude response to this very honest review as others have but I will tell you now you’re wasting your time because I don’t care what you have to say! I am however more than happy to share any response on social media and to trading standards.... Read more
Buyer
31st Jul 2018 (6 years ago)

D Evans

5/5 Stars
Friendly, helpful staff. Efficient and reliable. Fairly priced. Happy to recommend!... Read more
16th Jul 2018 (6 years ago)

specdeco

5/5 Stars
I had wonderful experience renting with The Home Agency Southampton. The process was quick and straightforward, without unnecessary paperwork, fees and formalities, as I have experienced with other Agencies. The guys were very friendly, helpful, accurate and always available to assists. When visits were necessary, it has always been arranged with regards to tenants convenience and with respect to their privacy. I would highly recommend their services! Annie.... Read more
Tenant
3rd Jul 2018 (6 years ago)

R silva

1/5 Stars
Very unprofessional and rude. I can see by the reviews I wasn't the only one that suffered with their inappropriate behaviour, both the owner and employee. Wouldn't recommend at all.... Read more
2nd Jul 2018 (6 years ago)

I Williams

5/5 Stars
I want to say that I have had a lot of negative experiences with people who claim to be experts or agents but Home agency Southampton has changed my perception and perspective that there truly are people who are professionals in this field. Not only was their process smooth and easy as they are indeed easy going people, but they know how to take care and manage of both parties ( Landlord and tenant) . I can speak for my landlord because i know for sure he is pleased as well I must say it was quite emotional leaving but it was only because it was for the better as I moved into my own property. Thank you Kevin and Phil for great Communication and friendly service experience. God Bless... Read more
Tenant
26th Jun 2018 (6 years ago)

L O'Connell

5/5 Stars
I have rented a place through the home agency for a number of years and my experience with the staff has been nothing but positive when I have had any issues they have gone above and beyond to resolve it I cannot fault them at all.... Read more
Tenant
7th Jun 2018 (6 years ago)

V Burkill

5/5 Stars
Myself and my husband have been using the Home Agency for a number of years now to rent out one of our properties. They have always dealt with us in a professional manner and answered any query that we may have in good time. A very good business with a hard working team behind it.... Read more
Landlord
5th Jun 2018 (6 years ago)

J paddock

5/5 Stars
I have been renting with the home agency for several years now and can say I have always been delighted with the friendliness and helpful knowledge the staff have given and have dealt with the odd issue that has risen in a timely manor. The home agency have just assisted me in buying my first owned property, and I was so impressed by the speed and professional approach to the whole process. I would definitely recommend the home agency for both lettings and sales. Keep up the good work guys :)... Read more
Tenant
31st May 2018 (6 years ago)

L Viorel

5/5 Stars
Y am happy... Read more
29th May 2018 (6 years ago)

C Donoghue

3/5 Stars
Im writing this for that local guide xp?... Read more
29th Dec 2017 (7 years ago)

C Tite

5/5 Stars
Dealt with The Home Agency for years. Helpful and professional.... Read more
27th Oct 2017 (7 years ago)

W Walsh

5/5 Stars
Charismatic Kevin - turns what could easily be a boring a tedious task into a joyful experience with his personality. The little I've dealt so far I look forward to returning in a couple of weeks time. Thank you... Read more
18th Jul 2017 (7 years ago)

R Pepper

4/5 Stars
Rented a property through The Home Agency for just short of two years. While they were a bit slow with stuff sometimes generally we had no problems, and when we were moving out they were very courteous with letting me know that they were doing viewings. Would probably go with them again if I were looking for a similar property to rent.... Read more
Tenant
15th Jun 2017 (7 years ago)

U Talent

5/5 Stars
Excellent company, very professional, they also did everything they could to make sure we were happy with the property we had chosen. They worked very fast when dealing with us and renting a property with them was made easy, looking forward to a long relationship with this agency at our new family home.... Read more
Tenant
13th Dec 2016 (8 years ago)

R Smith

1/5 Stars
Will not recommend. Dishonest. Unprofessional Slow Inefficient Ineffective... Read more
7th Sep 2016 (8 years ago)

A Whitby

1/5 Stars
Throughout the course of my tenancy my flatmates and myself had countless problems ranging from extractor fans not working in the bathrooms, where mould began to grow, leaking ceilings etc. On multiple occasions we asked them to fix our problems but nothing would ever get done about it. Towards the end of our tenancy, in particular 2 occasions where viewings would be held without prior notice and just let themselves in. We waited a month and 17 days to receive our deposit back with myself and flatmates always having to chase them and in return we received threatening behaviour from the agency including threats to add on extra charges. My guarantor spoke to Kevin Knight and he repeatedly shouted at her and myself down the phone which was absolutely disgusting behaviour from him. We said that we would go to arbitration and in the end they allowed some fee's to be taken off. I would highly recommend avoiding this agency and if you are current tenants of theirs, I would caution you to stay wary and stand your ground.... Read more
Tenant
17th Aug 2016 (8 years ago)

M Amin

5/5 Stars
Great estate agents to deal with. Very efficient and friendly. Absolutely no deductions whatsoever from the Deposit at the end of the tenancy. Highly recommended!... Read more
Tenant
8th Jul 2016 (8 years ago)

H B

1/5 Stars
If I could award NO stars, I would. This is the most shocking Estate Agency I have ever come across. My whole experience with them taught me that they are extremely unprofessional and unbothered. I placed a holding fee down of a large amount of money, and was told that when the flat was ready for me to move in the carpets would be cleaned and all furniture would be removed. I arrived to have a second viewing on the same day I was due to collect the keys and the carpets were an awful state, food stains, an iron burn and general dark stains all over the carpet in every single room. I was told they had been cleaned and then the agent confessed to tell me that they couldn't get hold of their usual carpet cleaners so they hadn't been at all! After informing them many times that I didn't need ANY furniture in my flat, they had left ALL white goods as well as a table and a chair that I had no idea about. I took family along with me to view and get a second opinion. My sister was rudely spoken to by the owner of this agency - Adam, who started an argument with her whilst viewing the property. I would have been bringing two young children into this property with me and my sister rightfully said it was in no fit state, although I was promised it would be. She argued my side, to which Adam got very defensive and started going off subject just to defend himself. Just to get himself out of the situation he had put himself in, he LIED and told myself and my family, including his SISTER as a witness, that I could have my holding fee back if I didn't want the property. Of course I didn't want a property that was in no fit state to be let. He then stormed off and drove back to the office without saying another word - very unprofessional in my eyes. He was obviously very embarrassed and ashamed. His sister then approached myself and my family and APOLOGISED for her brother's behaviour - saying 'he's always like this', 'I'm so sorry' and 'I will do everything I can to make sure you receive your holding fee back', but as yet I have not received my money. His sister was the only person who was professional, polite and helpful and I appreciate that. I then received a call from his collegue PHIL, who began having a go at me himself, baring in mind he was not present at the viewing and was only going by what ADAM told him. I was 39 weeks and 5 days pregnant at this time, and Phil was persistently attempting to start an argument with me over the phone - telling me I had said things I never had and that I shouldn't be involving my own family who were only looking out for me. He also said ADAM only said he would return my holding fee back to me because he 'felt threatened' by my sister, which is ridiculous considering ADAM was the one arguing and not to mention SWEARING in front of my brother who is 6 and DAUGHTER who is only 2. I was disgusted. After I refused to entertain his argument, and after he was very spiteful, he asked me if I still wanted the flat! Of course I DIDN'T! I feel as if I have dodged a bullet by choosing not to go through with my tenancy. I have fortunately avoided dealing with these rude, inconsiderate and quite truthfully money-grabbing estate agents who I would have had to deal with on a regular basis had I become a new tenant. I advise anyone and everyone considering to rent or get involved with this estate agency, NOT to. Your money can get you so much further elsewhere, and I'm sure you will receive the respect any potential tenant would expect from other professional agencies. I ask you not to waste your money, time and breath on The Home Agency!... Read more
Tenant
11th May 2016 (8 years ago)

W Pender

5/5 Stars
I have been with The Home Agency for 2 years. They have always been very professional and helpful; any maintenance issues have been dealt with as quickly as possible.... Read more
Tenant
7th May 2016 (8 years ago)

S Minns

5/5 Stars
The Home Agency are always contactable and get back to me very quickly. They are always helpful and keep me well informed. They have made renting really easy and I am happy with their service.... Read more
Tenant
7th May 2016 (8 years ago)

Samaru

1/5 Stars
Very unprofessional. Extremely incompetent. Definitely avoid at all costs.... Read more
31st Mar 2016 (8 years ago)

MYK

1/5 Stars
Absolute crooks. Will attempt to defraud using any and all excuses. Avoid at all costs.... Read more
29th Feb 2016 (8 years ago)

A Mattock

1/5 Stars
Truely awful! Take weeks to sort anything and are incompetent and lazy. We've had problems we told them about 4 months ago that are still not fixed. Look for accommodation elsewhere!... Read more
Tenant
24th Feb 2016 (8 years ago)

L Gowling

1/5 Stars
Very unprofessional service. Have no respect for the tenants. It's all about the money money money for them. Phil is disgusting. Avoid him. I ended up secretly recording many conversations when my tenancy was coming to an end and they were coming to my flat. they slagged off the owner of the property as well as telling me they were going for all my deposit even though I had them recorded saying there was nothing wrong with the property. After I left they provided fake invoices from a Fake company (j weaver. Who funnily enough has left a positive review on here!) Good job I knew my stuff and took them to court. Got my full deposit back. Fight them till the end. If you don't have a tenancy though them then avoid avoid avoid!!!!!!!... Read more
Tenant
23rd Jan 2016 (9 years ago)

C Mcmanus

4/5 Stars
I have been with The Home Agency for 2 years and throughout they have been brilliant. They are always contactable and get back to you through email/phone very quickly. Problems are sorted out either the same day or very next to. They have always made me feel like their number one priority. I highly recommend the use of their service.... Read more
28th Oct 2015 (9 years ago)

N B

1/5 Stars
Not even worth one star in my opinion. These guys offer the minimum of service to get your fee and then that is just about it. My landlord did not trust them even to report problems that the tenants phone in with, so stopped usign them. Recently I was there at the end of a tenancy to go through the deposit scheme process with them - they did not want to know and claimed no involvement. In a most patronising and insulting manner I might add.... Read more
Landlord
18th Jun 2015 (9 years ago)

W McKeand

1/5 Stars
Avoid at all costs! Pack of money grabbing LIARS.... Read more
23rd Feb 2015 (9 years ago)

K Prevel

5/5 Stars
Having purchased a property through the Home Agency and now using their full Management Services as overseas landlords we can highly recommend them. Our efficient dealings with their sales Manager Phil whilst viewing and purchasing of the property made our first time buyers of a UK property easy. As a result of their efficiency we decided to use them to manage our property and, again, we have been impressed with their helpful attitude. A good example of this was that we needed to replace a fridge and freezer very quickly before a new tenant moved in. Having tried to purchase locally online before the tenant was in situ, without success, the Home Agency came to our rescue and recommended a small private electrical company who supplied and delivered the goods in time. We also had a small plumbing problem in the bathroom and were delighted with the speed that the Home Agency found someone to fix it. Very helpful for us being overseas landlords. Happy Landlord and Happy Tenant!... Read more
Landlord
28th Nov 2014 (10 years ago)

Y li

1/5 Stars
AVOID THIS AGENCY!!! EXTREMELY UNPROFESSIONAL !!! I was renting a one bed apartment from them for one year. There was a water leaking issue after four months I moved in. Since that, every time I called and complained about this, their response was always like "we will send someone tomorrow sir." BUT "someone" never came. This kept happening for almost 3 months until one day my neighbor downstairs complained to me. Another month later, someone finally came, after his inspection, his solution is telling me stop using my shower !!! And another month later, thanks god, they fixed it. Just after they fixed the bathroom, I was kicked out because they want to sell this property.... Read more
Tenant
19th Aug 2014 (10 years ago)

J BespokeDrives

5/5 Stars
I have had no problems with The Home Agency. They are honest and up front. Treat them with respect and you shall receive it. Quick to process my application and always available to advise me. They made renting very easy for me and somebody always knows what is going on there. Very happy.... Read more
Tenant
24th Feb 2014 (10 years ago)

T Foley

5/5 Stars
UPDATE: After 2 years in the flat we have had no trouble whatsoever. The fees are clearly stated in the tenancy agreements and we have been charged exactly as expected (ie. contract renewal fees). The guys have been friendly and don't expect a spotless property upon inspection (for each time you renew) - just a reasonable state. In my experience, treat them fairly and you'll be treated in exactly the same manner. PREVIOUSLY: I have just placed a deposit on a flat with the Home Agency and as of yet, have nothing bad to say. They have been professional and courteous, and have kept me informed regarding other viewings on the flat. So far so good, will update as time goes on.... Read more
Tenant
2nd Jan 2014 (11 years ago)

E Marie

4/5 Stars
I have been renting a property through The Home Agency for the last 3 months and they have always been very professional and helpful, any maintainance issues have been dealt with quickly. Their admin fees are also cheaper than most of the other big lettings agents in southampton.... Read more
Tenant
29th Oct 2012 (12 years ago)

S singh

5/5 Stars
Put several properties as a landlord via the home agency and they have always delivered. The tenants were found within in 24 hours on all occasions with professionals on long term contracts. Will be moving more properties across for them to manage.... Read more
Landlord
9th Mar 2011 (13 years ago)
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