We are so pleased that we chose Enfields to sell our property, they have been absolutely amazing, from start to finish, and this all took 6 months!! The details and photos were quicky processed and our house was on line within 48 hours. The viewings came in and our house sold within 48 hours at asking price.
A big thank you to Will for advertising the property and a massive thank you to Shaun - he has had a real challenge to get us exchanged on our purchase, very determined, never gave up, very confident and knowledgable, informed us of any news - a lovely person to deal with. Couldn't have done it wiithout him.
Definitely recommend to anyone. Best Service ever!!!
Throughout the whole tenancy Enfields have been reluctant to help with any maintainence that has needed doing and have waited 9 months for their approved contractor to get the parts for some of the fittings he needed to fix.
When wanting to end the tenancy I called back at the beginining of January and they told me they will discuss with landlord, 4 days now before the tenancy runs out they advise that they didn't believe me when I said I didn't want to renew and so didn't actually accept that as our notice, they didn't advise me at the time that it had to be in writing and so are now charging us an extra months rent all for a mouldy flat which we have had to live with for a year! Do not recommend renting a property in Balmoral court, Regent's Park road
Horrible service two properties we liked and tried to put holding fees on have been told we are not allowed and then someone else takes the property! Been discriminated against because my fiancée is pregnant and they are wary of using guarantors! Poor poor service! Won't be using them again.
I have bought and sold in separate transactions through Richmonds, and throughout both they were incredibly professional and efficient.
In 2015 I sold my house with another agent in Hedge End (with a orange and blue sign), and was buying a property through Richmonds. I had an awful experience with the other agent, who were disorganised, rude and rarely chased or gave me updates. Each week Kevin at Richmonds chased through the sale of my property (which dragged on for five months), instead of my lazy agent, and without his sterling efforts I would have lost the property I was buying.
So this year when I came to sell my property, there was no question of which agent I would use. Ben at Richmonds negotiated a sale within a week, and the transaction went through quickly and smoothly, with the usual weekly chase ups and update call from Kevin.
The valuation was accurate, and fees reasonable. They certainly work for their money, unlike the other agent I mistakenly used first!
First class service; they have restored my faith in estate agents.
Probably the last Estate Agent I would use in Hedge End. Often posts junk though my letterbox saying they have a genuine buyer looking for a property in my street, a technique that is trying to drive the market and encourage otherwise contented people to sell. It is very annoying and Richmonds are the only local agent who stoop low enough do this. They have also let a neighbouring property to people who they clearly didn't vet well enough...
I could not rate Carter Edwards/Charles Carr highly enough. Both Louise and Lauren have been so helpful with our move, with Louise being so helping and giving me information when I can't get hold of my solicitor! I would 100% recommend them.
The service from the agents was less than satisfactory however I made the huge mistake of signing up with their recommended solicitors CGM as a combined package. They have been appalling and it turned out it would have been cheaper to sign up with them myself (which I definitely would not recommend).
I'm still fighting to get my money following the solicitor overpaying my mortgage balance & charging for the following year's service charge. Carter Edwards also didn’t send me the details for cancellation until after the cancellation period had ended.