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© GetAgent Limited 2025
- Charters - Southampton
Charters - Southampton
Stag Gates, 73 The Avenue, Southampton, SO17 1XS
Welcome to our Southampton branch. Selling or letting a home involves some of the most important decisions you are ever likely to undertake and here inSouthampton we have local property experts on-hand to guide you through the market place.
We appreciate the benefit of a trusted professional to ensure your best interests are realised. We are here to alleviate any pressure so that your move proceeds as smoothly as possible.
Opening hours
- Monday 8:30am - 6:00pm
- Tuesday 8:30am - 6:00pm
- Wednesday 8:30am - 6:00pm
- Thursday 8:30am - 6:00pm
- Friday 8:30am - 6:00pm
- Saturday 8:30am - 5:00pm
- Sunday Closed
View all details
Accreditations
Charters - Southampton Reviews (254)
Have you used this agent?
92%
3%
0%
0%
4%
All (254)
Seller (65)
Buyer (20)
Landlord (15)
Tenant (46)
General (108)
Anonymous Home Buyer
Thomas was really amazing, but what impressed me most was how he treated my Mother-in-law. He treated her so well and despite her having mobility issues and dementia, he fully engaged her in the conversation and listened intently to her and sought to understand her needs from the property. This meant so much to us because our move is centred around her care going forward. Younger folk often dismiss the older generation as irrelevant but he was just so kind and thoughtful - exactly what you want from an agent. Would thoroughly recommend Thomas - he is a real asset to Charters!
Buyer
11th Dec 2024 (10 weeks ago)
C Trussler
Had a viewing at Thornhill,Southampton with Tom Burke....
He turned up on time..strong point for me...showed us the property in our time,no rush and answered any questions we had.
Very affable (compliment) chap who in my opinion was good at what he did..No pressure ..would recommened him and his style.
7th Nov 2024 (14 weeks ago)
Anonymous Home Buyer
Had a viewing at Moorhill with Tom Burke from Charters.
Arrived on time,very affable with a good attitude..
Allowed the viewing to proceed at my pace,answered any queries if he could and all in all a very professional meeting...
Would certainly recommend...
Buyer
7th Nov 2024 (14 weeks ago)
J Tatlow
We’ve recently finished a three year tenancy with Charters and unfortunately did not have a good experience.
We experienced a number of occasions on which Kelly, our property manager, was rude over the phone. There were also a number of times where important messages were not successfully passed on either to us or from us. On one occasion we were emailed on the afternoon of the last working day before the Christmas break saying that the landlords wanted to view the property on the 27th December. We replied to confirm details, but never received a response. This meant we had to change our Christmas plans last minute to ensure one of us was at the flat for the 27th to let the landlord in. On another occasion we informed Charters we would not be available for an inspection on a specific afternoon due to us working from home and having meetings, to which Charters turned up anyway and let themselves into the flat due to the message not being passed on. On a third occasion we asked Charters to pass a request on to our landlord. Our landlord later informed us she had never been informed of this request.
Finally, to wrap up our experience with Charters they attempted to take a large sum out of our deposit for cleaning and decorating fees. Luckily our deposit was protected with TDS, meaning an independent adjudicator was able to review our case and concluded that Charters would only be awarded £30. I truly believe Charters had no legal leg to stand on with their request for the deposit, but were simply trying their luck out of greed. My advice to any tenants out there would be to please challenge Charters on their deposit deductions!
On a separate note, I must say we always had good experiences with Charters when it came to maintenance requests on the property.
Tenant
6th Nov 2024 (15 weeks ago)
L Boafo
Charters Southampton has been really helpful in our search. In particular, Thomas Burke had a lot of patience and answered all our questions truthfully, as new buyers. He even considered helping us on his day off, should it have become necessary!
Tom's professionalism, guidance, politeness, patience and profound
knowledge of his chosen industry made an impression on us, and as a result, we will highly recommend Charters Southampton to buyers and sellers alike.
Thank you Tom and your team for being part of our journey.
Buyer
6th Nov 2024 (15 weeks ago)
C Stevens
Having had my property on the market with two other agents prior to Charters, I would like to say how proactive they were in marketing my house. As soon as we dealt with Simon Edser, he kept us informed about the progress of this sale. He is always willing to discuss areas of concern or importance related to the progress of the sale and has a vast knowledge of this field.
Simon has a very personable approach and remains positive despite the current status of the housing market.
It was great to have someone who responds to calls and rings you back if asked.
We finally sold the house thanks to Simon’s continued endeavours, thank you Simon.
Seller
6th Nov 2024 (15 weeks ago)
Xuemin
Charters Southampton is a class by itself! I had an excellent experience selling my home with Simon Edser and the sales team at Charters. A big thank you to Simon! From the start, Simon demonstrated a deep understanding of the market and provided valuable advice on pricing and staging.
The marketing strategy was impressive, showcasing my home beautifully and attracting plenty of potential buyers. Simon was always available to answer my questions and kept me informed throughout the entire process.
Special thank to Lisa Roberts from the sales progression team at Charters. From start to finish, Lisa provided exceptional support and guidance. Her communication was timely and clear, keeping me updated on every step of the process until the end!
I highly recommend Charters for anyone looking to sell and buy their property!
Seller
28th Oct 2024 (16 weeks ago)
G Yepremian
Grace was a pleasure to work with! Despite the fact that we proceeded with another agency in our search for a property, the entire process up to that point was nothing but exceptional. Grace was extremely helpful and responsive to all our queries and emails, and was able to flex the viewings to times that suited our busy schedule.
28th Oct 2024 (16 weeks ago)
L Barfoot
The team are great! They have been very accommodating throughout the recent process of purchasing a property. I must mention in particular, Jake, who has been incredibly helpful, patient, and always available to answer any questions I had. He made the entire experience smooth and stress-free. I highly recommend them!
Buyer
22nd Oct 2024 (17 weeks ago)
A bb
If you can request, you have to view the houses with Simon ! Very well prepared, Simon knows this area inside out. This is the first time that someone answers my questions before I ask. Simon is the second to none !
17th Oct 2024 (17 weeks ago)
K Lewis
It was such a pleasure to deal with competence and class at Charters, Southampton. Phil Northover was a pleasure to deal with, he valued the house and it sold for exactly what he said it was worth. I was kept up to date weekly as promised and had exactly the same service from Gemma in the sales progression team. A smooth process from start to finish and I have no hesitation in recommending Charters.
Seller
15th Oct 2024 (18 weeks ago)
S Kidd
We recently sold our home through Charter Estate Agents, and the experience was exceptional from start to finish. Ben, Phil, Lisa, and Kirsty went above and beyond to ensure everything went smoothly. We couldn't have asked for a better team to handle our sale. Highly recommend Charter Estate Agents!
Seller
14th Oct 2024 (18 weeks ago)
M Vejdannia
I had a good experience working with Charters Estate Agents. There was an issue with the carpet when I first moved in, but Adriene Hill, Danielle Bailey, and Sam Scott were quick to resolve it by arranging for a replacement. Their response was prompt and professional, and the rest of the property met expectations.
Thank you to Adriene, Danielle, and Sam for making sure the issue was handled efficiently and for ensuring the move-in process went smoothly.
Tenant
14th Oct 2024 (18 weeks ago)
N Z
Great service from Sophie
Buyer
10th Oct 2024 (18 weeks ago)
A Moysiadi
Had a very positive experience with Charters. While we weren't able to reach an agreement on the property after all, the service was exceptional: Kevin, and Tom in particular, were professional and courteous, communications were clear and timely. We would definitely consider them again in the future.
4th Oct 2024 (19 weeks ago)
E Rennie
Very poor overall service. We moved into a filthy property with unpaid bills from the previous tenant. Chaters were incredibly slow to deal with any of the issues. At the end of the tenancy, they dishonestly attempted to keep part of our deposit.
Tenant
18th Sep 2024 (22 weeks ago)
A Sorensen-Pound
Moved into the flat to find it a state, the works agreed to had not been carried out and the flat was barely habitable. The management team were exceptionally slow at organising the remediation work and I had to regularly call, hassle and show up at the office in order to get anything done. This took over a month to achieve and caused a great deal of stress. Upon leaving, they have attempted to charge me an extra day of rent since I did not return the keys on a Sunday, a day that they are closed and have no facilities to drop keys off.
Tenant
16th Sep 2024 (22 weeks ago)
C Tait
Viewed and got accepted on a really nice place. Thanks Ella for your help!!
Tenant
5th Aug 2024 (6 mo. ago)
K Walsh
I chose Charters estate agents to sell my property in Southampton , Bassett area purely on the basis that I knew that the sales agent who working for them as he’d sold us a property a few years back. This sales agent , Simon Esda’s knowledge of the Bassett housing market is second to none and together we came up with a sales approach to best market my property. Simon introduced us to a potential buyer within a few days of being contracted to Charters. This buyer purchased the property . The team at Charters kept me up to date with the sales process and Lisa Roberts worked hard on ensuring we informed as to what was happening in all parts of the chain to the sale conclusion. The team at Charters are very professional and I would have no hesitation of using them again in the future.
Seller
1st Aug 2024 (6 mo. ago)
M Maidment
I have just completed on the sale of my property.
Simon Edser and his team were very professional and helped me through the process with ease and kindness.
Keeping me informed at every stage of the sale.
I would always recommend Charters.
Seller
31st Jul 2024 (6 mo. ago)
M Kyrikos
The most incredible experience with Charter Southampton. Special shout out to Grace, who I can’t recommend more highly. Prompt, excellent attention to detail and hyper supportive at every step. We have had terrible experiences elsewhere, but I can wholeheartedly say Grace was the super star that helped us find our dream home where others couldn’t (or simply wouldn’t). Thank you Grace, you angel! And thank you team. ????????
Buyer
27th Jul 2024 (6 mo. ago)
K Barman
Very professional and helpful service received while finding a property for sale.
Seller
26th Jul 2024 (6 mo. ago)
M Basra
Charters Southampton is an excellent branch, managed by Kevin Ashley. Their staff are smart, enthusiastic and on top of their game. Simon Edser has unrivalled experience in the prestige end of the market, which I am sure is the envy of many competitors. Charters are a great agency, making a noticeable impact all over Hampshire.
26th Jul 2024 (6 mo. ago)
S Hayward
Thank you, Emily C, Sophie P & Rosie M for your professional curtious work on re-letting my property and for fairly assessing maintenance issues and making sure the house is looked after. Sarah H
Landlord
25th Jul 2024 (6 mo. ago)
L Barnett
Having met Matt for the first time last week, he showed us around four properties and for such a young man displayed a professionalism and maturity beyond his years.
25th Jul 2024 (6 mo. ago)
Sam
Grace was an awful agent to deal with.
Put on offer for a property we wanted to purchased as we have our mortgage and everything was ready.
Grace told us she will recommend us to seller as it will be quick purchased.
After that we’ve trying to contact with her, she was ignoring our email, didn’t pick up our calls, telling other agent she will call us back. Didn’t even tell us whether offer has been accepted or not.
After two days we’ve found out property has been sold.
This is so unprofessional.
Glad ive brought another property and it was quick and easy.
Charters are the awful estate agent in Southampton.
Most of them are rude and bad attitude .
I would never recommend anyone to sell or buy from charters
Specially people like grace will waste your time and effort.
Totally disgusted.
Buyer
24th Jul 2024 (6 mo. ago)
Z Maisy
Charters have been great throughout the process of selling our property, especially Stephen H, who has kept both parties informed with updates throughout the process with excellent communication and service. Would definitely recommend them, their reviews speak for themselves. Thank you ????
Maisy & Zac
Seller
29th Jun 2024 (7 mo. ago)
L Powell
I have been working with Phil at Charters to sell our property and I couldn't be happier with the level of service provided. Charters are a professional estate agents, they have always answered the phone when I call and the person who answers has always managed to update me on my case with ease. The process so far has been really smooth and really happy with the advertising that Charters provided. Phil in particular has been a brilliant asset, he has kept us in the loop and we feel very safe knowing he is on the case - Thank you very much!
Seller
5th Jun 2024 (8 mo. ago)
Sara
My review is regarding the lettings team, and the landlord Clydesdale Group or any of their associated companies (e.g., Templeton Stockbridge). More info on issues I've had with the Clydesdale rentals below (Elmfield block and Clydes Dale Court).
Make sure everything is in writing. Clarify any ambiguity no matter how small over email. Charters will continuously mislead you and intentionally lie with false information in order to secure deposits and have agreements signed. If this happens, you can contact your financial institute through which you paid. My bank confirmed that my deposit was obtained fraudulently and could be claimed as a scam. They will go back on everything written and verbal (e.g., their recorded calls) and claim misunderstandings every time. They probably won't honour what they initially agreed but it's useful to have the evidence for claims or if you need to get out of the agreement early.
If you do rent with them, they will likely send outdated inventories so you have to spend hours fixing and updating it, essentially doing their job for them. And then they'll try to blame you for issues they failed to record on the check in inventory. You need to be really thorough with the inventory to ensure you get your deposit back.
They take 3+ months to carry out repairs and hire contractors that do shoddy jobs (that cause further damage) if they even bother to do the repair. There is no communication, you have to chase up everything, and then they try to deflect the blame. Management is just as bad. Finally got in touch with a director 6 months into my tenancy only to get more excuses, minimising, glossing over things, not bothering to look into the details/complaints properly, and taking no accountability. Minimal morals, and minimal care for tenants. What's worse is that Charters staff gaslight you, and are passive aggressive. Staff are ridiculously incompetent, lazy.
Elmfield block
If you do an Internet search you will see that I am not the only one that was lied to by Charters and vital H&S information withheld. They lied about mould, the type of construction being done, and ongoing water contamination concerns. After being caught out they blamed it on a "new" staff member not being aware, except she wasn't new (she moved from sales to rentals) and the manager also didn't disclose any of these issues on the numerous occasions I spoke with her.
Clydes Dale Court
- Landlord refused to address mould and damp issues caused by various leaks despite being made aware of their legal obligations. There is a dampness and ventilation issue in the whole building resulting in a silverfish issue.
- Charters and the landlord lied to me about which furniture I was going to be provided. I rented a fully furnished house--everything is in writing about which furniture was agreed to and was told that it would be new. On move in day, 90% of the furniture was either missing or not correct, some of it really old and in poor condition. This was never resolved.
- I was assured it would be professionally cleaned. There were urine stains on the bathroom wall. Every radiator covered in layers of dust, spider webs, dog hair. Mould on every window sill and in the kitchen walls. Dirty surfaces. Stains on walls and skirting (including a brown stain near the bathroom switch). Overgrown garden with dog faeces, and covered with trash (amounting to bin bag full once picked up). Carpet smelled of wet dog after supposed professional wash for duration of my tenancy.
- There is a sewage issue for all the flats that they won't resolve.
- Numerous counts of unauthorised entry when I wasn't home despite me stating that I do not want entry without my presence or knowledge and that this is illegal. Also had a contractor try to enter using his own copy knowing that I was home. Contractors have copies of keys to all the flats, which is not safe at all. They eventually changed my locks after 7 months because I had evidence that someone entered while I was on holiday and because I said I was going to report it to the council and the police.
Tenant
31st Mar 2024 (10 mo. ago)
K Zhakata
The best there is. Special mention to Ella, she was really helpful and kept me updated on every step.The whole process of getting an apartment was just smooth and stress free with her
Tenant
22nd Mar 2024 (10 mo. ago)
S Kian
Purchased and sold my property through Charters who were incredibly professional and friendly throughout the entire process.
I always felt as though everything was in good hands which is important when buying or selling a house
Seller
1st Mar 2024 (11 mo. ago)
D Samuels
We’ve been working with Sam to find us a new property. We have admittedly quite a few items on our wish list but he has gone above and beyond to find us our dream property that suits us down to the ground. It’s been nice to work with someone who understands our requirements and deliver such a personal experience to us. He made us feel like we were the most important client they had on their books. Thanks so much again
1st Mar 2024 (11 mo. ago)
A MURUKAN
Very bad experience for us because yesterday we had viewing for one property. After we viewed that property we liked that and also informed to agent who came there. He said they will send form to fill the details and those forms will send to landlord. But I didn't received any form until yesterday evening. Then I called to an agency they said landlord has someone who offered more rent. We also offered more rent. One of the agent said they will check with landlord and get back to me today morning. Since I have not received any update I called to the agency today morning. Now they are saying like that property is no longer available. What is this? you guys are wasting our time. If that property already agreed you could not have arranged viewing. We came there from Bristol viewing.
Very bad experience for us.
Tenant
29th Feb 2024 (11 mo. ago)
B Miller
I just wanted to say a big thank you to giovanna and her two colleagues who have helped me massively in these past few days,and giovanna especially in the past two and bit years,I thanked Laura and belinda before and said they were a credit to the charters team as we started with St moores,now it's giovannas turn she's been very helpful and kind which has been a big help so thank you again please keep it going.????????
18th Jan 2024 (1 year ago)
J Jahn
Up to offer being accepted (which is where we are as of today!) Charters have been absolutely excellent. Loads of viewings on our house and we've been fast tracked for properties that fit our requirements.
Excellent communication throughout. Shoutout to Phil for getting the ball rolling fast!
Seller
17th Jan 2024 (1 year ago)
D Morgan
Great advice from Phil which has led to a prompt offer. Good proactive approach from all at Southampton branch.
12th Jan 2024 (1 year ago)
D Frederick
We chose to market our property with Charters based on their record for quick and efficient sales. Phil came and valued it and advised on a few particulars. It only took one viewing resulting in a sale in record time. Thanks to Grace for showing our buyers around the property and the rest of Southampton office team for their input at various points.. We hope that the remainder of the process completes as smoothly.
Seller
11th Dec 2023 (1 year ago)
B Tafe
Phil from Charters was excellent, he did market research and gave me a valuation on my home and there was no pressure in getting me to market my property. Very friendly and knowledgeable. Simon from viewings was also excellent.
Seller
20th Nov 2023 (1 year ago)
G SYAM
Worst experience with Charters. We rented a house from Charters and they agreed on a lot of initial maintenance activities before moving, but most of it was not done. The stove, washing machine was not working and even there was junks and waste like beer bottles and takeaway box in upper floor. It was not cleaned. The bed was broken. They even told it couldn’t be done and might take weeks to get this fixed. We had to live in this condition and constantly follow up. Our point of contact change every month and we had to tell the whole story to each one of them. They even made all this our fault and said they didn’t agree on anything. When moved out, they had an outdated inventory list with many things mentioned in the list that were not present when we moved in. We had to go back again regarding this to rectify these mistakes. Being a reputed agency we thought they would offer great service, but it was the opposite. Very disappointed by this and would never recommend Charters to anyone.
Tenant
19th Nov 2023 (1 year ago)
K M
Really efficient - very personable and excellent communication.
18th Nov 2023 (1 year ago)
J Richards
Great company, wonderful staff a pleasure to have used you.
16th Nov 2023 (1 year ago)
J Vetters
I really appreciate Charters Estate Agents as they are so so quick in responding to enquiries and whenever we have a problem in the flat the issue is resolved on the day and latest the day after. They also check in to see if an issue was in fact solved and are always super friendly and helpful. I have been lucky with estate agents in the past but so far this is my favourite.
Tenant
5th Oct 2023 (1 year ago)
J kaur
They did well with my buying process. Overall good experience
Buyer
24th Sep 2023 (1 year ago)
D Roux
Originally when I rented my property it was via St Moores and they were lovely and helped me with everything and all my annoying questions. At this point I did not realise how much I wish it stayed with them. Charters took over and most of the people that I have dealt with have been friendly and eager to help out. And only for that reason am I not giving a 1 star.
So no one informed me of the check out process and I had to call in to find out what was going on. At this time I was met on the phone by a very rude consultant.
The lounge room floor was fixed at some point close the beginning of my tenancy but looked like it was done by amateurs as the carpet wasn’t even put back in the same way it was before with a lot of the edges not under the skirting as it should be.
I did complain about damp in the wall that was causing a lot of mould but that was “fixed” and painted over at a later stage. This is obviously going to become a problem again for future tenants because I have never known damp to be fixed by painting over it. The person Charters got to paint the bedroom didn’t lay down any protection on the floors or furniture and left paint splatters over my bedding, luggage and other parts of the room ie the door handles and light switches.
Now that I have moved out Charters are trying to take a massive chunk of my deposit to “repair” things that were there once I moved in or caused by their “professional” handymen.I guess that is why they are such a successful company because they make all their money from extortionate deductions at the end of the tenancy.
But as I could see from my previous review they get people to remove any unfavourable reviews. But this one is staying so people can understand what they getting into.
Tenant
17th Sep 2023 (1 year ago)
C Stiling
Very helpful staff with a successful outcome
4th Sep 2023 (1 year ago)
H Yu
I am experiencing the great services by this team for over half year. The previous rental property viewing and application went smoothly and Carolyn was very helpful with her swift replies to our inquiries. Now my family is looking for a permanent home here and Simon is the best salesman we've met. He is super knowledgeable about the house and very friendly in every viewing. Kerry is also superb that she's brilliant and helpful, always a great pleasure to talk with her via phone.
3rd Aug 2023 (1 year ago)
A News
Charters managed the flat I was renting for 2 years. It was the best agency I was dealing with.
Tenant
28th Jul 2023 (1 year ago)
J Brew
Throughout the tenancy, Charters provided an excellent service and were always professional. They provided quick and prompt responses and always worked with us to resolve any issues or disputes. I would like to commend both Lily and Clare, in particular, as our main points of contact with the lettings agency.
Unfortunately, towards the end of the tenancy, the landlord made some unfair deductions from our deposit, which tainted our experience of the property itself. However, Clare from Charters Lettings Southampton took our counter-offer to the landlord and resolved this promptly. We were grateful for the photographs that were taken at the beginning of the tenancy to provide supporting evidence at the end to help resolve this dispute. After hearing about our frustration about the deposit deductions, Clare spoke with us and explained the situation offering her sincerest apologies for the inconvenience, despite this being through no fault of Charters Lettings themselves.
We would use Charters Lettings in the future and recommend them to prospective tenants.
Tenant
24th Jul 2023 (1 year ago)
S Mcginty
Tenants avoid at all costs ....
They deeply regret renting through Charters Southampton estate agent for their student house. The experience was nothing short of a nightmare. From the moment they moved in they encountered a series of issues with the property.
First, there was mold in several areas, broken appliances, poor heating and even a rat infestation. Slime was running down the bedroom walls, and the conservatory had loose panels which would allow the rain to enter the property. They tried to resolve these issues amicably, but the estate agents were incredibly slow to respond, rude, and extremely unhelpful.
They had to constantly chase them to get anything repaired, and Charters always dragged their feet, opting for cheap and temporary fixes. It felt like they didn't care about their well-being and were more interested in appeasing the landlord.
To protect themselves, our legal team advised them early in to the tenancy to correspond with the estate agent via email and to have a hard copy of the many issues with the dilapidated property.
It became clear that the landlord may have been complicit in the delays of getting problems sorted quickly.
To make matters worse, after they moved out, they received an unfair and exaggerated bill for damages and cleaning expenses. It was evident that the estate agent favored the landlord at their expense. When they disputed the charges, they were extremely unhelpful, and the mature students had to involve the deposit scheme to get their money back.
They would strongly advise against renting through Charters Southampton estate agent. They do not prioritize the well-being of their tenants and engage in unfair billing practices. They failed to provide them with proper guidance during the negotiation, and it is clear that they do not have their tenants' backs covered.
Fortunately, after taking advise from our legal team ( Charters letting department should have advised them ) the deposit company took up their case and was able to recover 98% of their deposit.
But the overall experience with Charters Southampton was an absolute nightmare. Save yourself the stress and find a more reputable and tenant-friendly agency.
Tenant
30th Jun 2023 (1 year ago)
Anonymous Tenant
I want to say Thank you to Carolyn Hope in Charters Southampton. Her emails are consistent and she gave me pictures options to choose from that I wasn’t aware of initially, which was helpful because I was able to get something more suitable. I would highly recommend charters !!
Tenant
20th Jun 2023 (1 year ago)
T Islam
Good service helpful
4th Jun 2023 (1 year ago)
A Jordan
Carolyn was quick in offering the right property, with the right personality, that perfectly suits my partner and I. Across the tenancy process, all of the information provided by Carolyn was easy to understand and accessible. Carolyn was within reach every time we wanted to contact her. We are so grateful! Thank you, Carolyn.
Tenant
1st Jun 2023 (1 year ago)
N Abequibel
Many thanks to Carolyn for helping us find a new home. This is my second time to experience her excellent work/performance on the phone or via email. I met her twice in the office and she looked very professional. Charters has always been my choice when finding a new home, this agency has the best reputation in this area. KUDOS to all you do.
1st Jun 2023 (1 year ago)
Anonymous Homeseller
Charters have been amazing so far. So great at communicating and they were super speedy with every element of the process so far. I’d highly recommend.
Seller
15th May 2023 (1 year ago)
J Gould
I cannot thanks charters enough for their help with selling our property and also helping us buy a new property. I have spoke to a lot of estate agents over the last year and charters are by far the best of the best in the area. Their customer service, knowledge, communication skills and professionalism are 10/10 I am so glad I chose charters and I would 100% use them again in the future without hesitation.
Seller
20th Apr 2023 (1 year ago)
M Bates
We are delighted that we chose Charters to market and sell our property. Phil's enthusiasm, professionalism and local knowledge shone through at our first valuation meeting. Communication and support from the whole Charters team has been excellent.
Seller
11th Apr 2023 (1 year ago)
P Marston
I have used Charters twice recently and been extremely impressed with them both times.
Firstly, they have been responsible for the sale of a house my church owns and they have been excellent - great advice, good communication without being too pushy, did everything they said they would when they said they would.
Then, after this great experience, they helped me with letting another property and I found their letting team equally as good as their Sales team. Great service, very efficient, all communications brilliant.
I would highlight Jess and Cheryl in Lettings and Kevin and Simon in Sales - all great customer service.
16th Mar 2023 (1 year ago)
L Rose
Bit late on the review, but Lewis really helped us when we were looking to find a place in Southampton back in September. We were really struggling to find somewhere that would accept our 2 cats and he found us somewhere in a great location in a few a day and set up a viewing.
Big thanks again to him for his help.
9th Mar 2023 (1 year ago)
S Meyer
Improved communication and service rendered. Thank you.
3rd Mar 2023 (1 year ago)
C Agrella
Very helpful in finding a new property to rent. Ella Burnet in particular made the whole experience easy and smooth. Very professional and welcoming.
Tenant
28th Feb 2023 (1 year ago)
B Sharpe
I recently had the pleasure of working with Ella from Charters Southampton while looking for a new place to rent, and I can say without hesitation that she made the entire process incredibly smooth and stress-free.
Ella was extremely attentive and responsive throughout the entire process. She listened carefully to my needs and preferences, and quickly identified a range of properties that would be a good match for me.
She was patient and thorough in answering all of my questions, and always made me feel like a valued client. Thanks to her hard work and dedication, I was able to find the perfect place to rent!
Tenant
28th Feb 2023 (1 year ago)
B Docherty
I am currently using Charters for my sale and onward purchase.
Everyone has been friendly and efficient.
I received feedback from every viewing and after just 10 days on the market achieved over asking price.
They also helped me secure my onward purchase at a good price too.
A breath of fresh air for estate agency
Seller
23rd Feb 2023 (1 year ago)
C Santos
Rebecca Chapman is the very best! She was thorough and professional and absolutely great to work with. She kept us apprised about available appointments and always let us know as soon as a new one came on the market. She was honest and forthright- no games. After dealing with several other estate agents in the Southampton area and being terribly disappointed, we felt extremely lucky to find such an upstanding professional.
Rebecca advice and support through closing was invaluable. She was polite, available, friendly, and knowledgeable. We could not have done it without her support and guidance. A huge thank you for making our dream come true!!!
21st Feb 2023 (1 year ago)
S Steckler
Dealing with Rebecca Chapman at Charters over the last few months during our search for our first property has been a fantastic experience. Rebecca was informative, helpful and professional at all times and arranged several first and follow up viewings (even managing to move schedules round at short notice) for us. I'd highly recommend using Charters and viewing their vast range of properties!
Buyer
14th Feb 2023 (2 years ago)
M Poplett
A great team of people and I can't fault the service They have kept me informed about my sale every step of the way.
Seller
14th Feb 2023 (2 years ago)
H Webster
Carolyn was super helpful in helping me and my housemates through the process of finding our house. We have been struggling to find a house that suits us through other agencies, but charters really have been super professional throughout, let’s hope this continues into our tenancy with them!????
Tenant
3rd Feb 2023 (2 years ago)
H Madhav
Good service and very helpful staff, highly recommend especially for new property owners!
1st Feb 2023 (2 years ago)
T Ogundiyan
amazing experience with charters . fast response ,ella burnet always willing to help
31st Jan 2023 (2 years ago)
J Frick
we’ve just rented with them and it’s been a very smooth and easy process. Special thanks to Carolyn and Martha for helping us out throughout the whole process!
Great customer service!
Tenant
30th Jan 2023 (2 years ago)
A Hurst
Rubbish no communication whatsoever don't use them
28th Jan 2023 (2 years ago)
D papas
Had been renting a flat for more than 4 years. Lily, who handled the property, provided excellent service, communication and support whenever needed. 5 stars!
Tenant
12th Jan 2023 (2 years ago)
M Baker
Really friendly and informative staff. Would recommend to anyone looking for property or even someone to gain knowledge from.
5th Jan 2023 (2 years ago)
J Reilly
Good estate agents, moved in smoothly and team was helpful throughout tenancy. Lily Amber in particular has been excellent - always very prompt in replying to emails and getting things sorted quickly and efficiently. Thanks for all your help!
Tenant
29th Dec 2022 (2 years ago)
S Lee
I have great experience with them.
So efficient and simple!!! Very reasonable…. I was worried with let property processing because had experience some complications with other agent…. But charters make me relax and process is so clear!!
They are professional!!
I strongly recommend!!
16th Nov 2022 (2 years ago)
R Pontin
Excellent support and easy renegotiation of the lease on one of my rental properties. Huge thanks Leslie and the Charters team!
Landlord
9th Nov 2022 (2 years ago)
C Fowler
Thomas showed us around a property. He was professional and very helpful in answering the questions we had about the property and surrounding area.
4th Nov 2022 (2 years ago)
I FAKOREDE
I have reached out to different agents, and I hardly write reviews but after searching for an apartment for almost 2 months as a pregnant lady, Charters agent made my journey very easy. Such a great team and always ready to speak with you. I will recommend them over over. Thank you for making me and my little baby smile.
Tenant
3rd Nov 2022 (2 years ago)
G Cook
Have been an excellent letting and managing agent for my property for many years.
Landlord
2nd Nov 2022 (2 years ago)
G Smith
We had excellent service from Simon and Stephen. Simon took us on a well needed whistle stop tour of available properties. His encyclopedic knowledge of the area is absolutely second to none. Stephen then kept us up to speed with weekly updates up until completion. This was a very noticeable improvement on a property we were selling with another company who never made the effort to update, and had to be constantly chased. I will be using Charters again.
Buyer
1st Nov 2022 (2 years ago)
J Kruger
We sold our home and bought another through charters. Our estate agent was Phil Northover who was fast acting and on the ball. In order for us to get the new house we had to ensure that we sold ours quickly. Phil had our property listed and photographed in the first week and by the second week we had multiple offers and secured an offer on our home. Really impressed with the service we received from Phil and other staff members and would certainly recommend them to our friends. Very professional and friendly service.
Seller
1st Nov 2022 (2 years ago)
J Estrada
Had the pleasure of being assisted by Jessica, Carolyn, and Tracey. They were all wonderful and very helpful as well as the rest of the staff. From the scheduling of viewing to finalizing the paperwork, it was a smooth transaction.
Thank you very much for the assistance. Much appreciated!
31st Oct 2022 (2 years ago)
F Traveller
Selling a home is a stressful business but it can be significantly less so when you have an efficient and reliable estate agent doing it for you. We were delighted with the level of service we were given from Charters throughout the entire process. Their photographer took excellent photographs and their marketing procedure was effective as they managed to sell our house within two weeks initially, and then when that deal unfortunately fell through, within a week after that. We were kept updated of any developments with the sale throughout by the affable team they have at Charters and special thanks must go to Phil Northover and Stephen Henry for the impeccable level of professionalism that they showed in making the sale of our house a reality. If you're looking for a quality estate agent to sell your home in the Southampton area then I would highly recommend Charters to do it for you.
Seller
26th Oct 2022 (2 years ago)
R W1
A very professional team in helping my family relocate. A very big thank you to Kelly who was indeed very helpful.
25th Oct 2022 (2 years ago)
Anonymous Tenant
I'm very pleased with the service provided by Charters. Carolyn has been of great help in finding a suitable property to rent and ensured a smooth process. Appreciate their amiable communication and quick turnaround time. My sincere thanks to Carolyn and the Charters team!!
Tenant
21st Oct 2022 (2 years ago)
D GL
Me and my friend had an amazing experience with Charters! Carolyn is very profesional, experienced and friendly, she made the entire process very easy!! We are very grateful
19th Oct 2022 (2 years ago)
Kennex
Carolyn is very helpful, she followed our request speedy and accurate. She is responsible and good in manage the process and help us to discuss with Landlord in all aspects. She is patient to explain the procedure to us as we are new in here. Finally, we gave offer and confirm just in few days. Without her help, we can't do that. Thank you Carolyn.
Tenant
19th Oct 2022 (2 years ago)
Anonymous Homeseller
took over a sale and managed it promptly . Very good communication. Very quick to answer the telephone.
Seller
19th Oct 2022 (2 years ago)
K Longman
Cannot recommend the team at Southampton enough. From my initial phone calls regarding our valuation and queries, through to getting our house on the market, Charters have been great.
They helped us achieve a price for our house that I didn't think was possible.
They have also gone above and beyond in our search for a new home, helping to secure the house of our dreams for us. Massive thank-you to Daryl for that (and the whole process), and everyone else at Charters for being so helpful and efficient.
Seller
19th Oct 2022 (2 years ago)
A JOY
My experience with Charters was incredible with quick responses and processing. Carolyn's support throughout the procedures were remarkable.
16th Oct 2022 (2 years ago)
A johnson
Charters really helped us to move in ..Customer service is impeccable. The service which we received from Ms.Carolyn, Ms. Adreine and Ms. Leslie was remarkable...Thankyou team Charters.
14th Oct 2022 (2 years ago)
M Erbil
Kerry and the whole sales team have gone above and beyond to ensure that they get asking price for my flat. Couldn't be happier with thier efforts and will definitely chose to work with them again for any future sales.
Seller
13th Oct 2022 (2 years ago)
E Coakley
Charters found me a buyer for my house and then within 24 hours found me a suitable home to buy. Professional and polite. And proactive as well as being enthusiastic.Great communication throughout. Huge thanks to Jonny Beattie and Daryl Stanford for their help. And a special mention to Gwen who kept me up to date throughout the whole process and was always there to help and push a difficult sale and purchase over the line.
Seller
11th Oct 2022 (2 years ago)
M Quenault
I have no hesitation in recommending Charters Estate Agents, Southampton. As soon as I met Simon I knew that I was dealing with someone who knew the market inside out. The marketing of the house was exceptional with first class photographs. Simon handled the viewings and pointed out the particular features of our property. In fact, the marketing was so good we sold our property within 10 days. My thanks go to Simon, Marie, Katie and Jonny and all the staff at Charters.
Seller
11th Oct 2022 (2 years ago)
A Kazi
I recently found a property through Charters and decided to go through with it. Carolyn and her team were quick to respond, arrange viewings and later get the process started quick. They have been very approachable and ready to help. We found the entire process very smooth and swift.
Tenant
9th Oct 2022 (2 years ago)
C p
Very smooth process from start to finish, the process was managed by Adriene. Achieved great rental figure and realistic oversight of pre tenancy works. I was kept informed and provided with good guidance all the way through. Very proactive I am very pleased
Landlord
9th Oct 2022 (2 years ago)
R Lodge
Phil and the team have been enthusiastic about marketing the flat and within four days we had an offer which we accepted. It's taken a lot longer to get to completion through no fault of Charters but Gemma has regularly kept us updated and the solicitors on their toes to get across the finishing line. I would recommend them to anyone looking for an estate agent in Southampton.
Seller
7th Oct 2022 (2 years ago)
K Dattani
Charters have the best properties. Carolyn and everyone else in the team have been really helpful.
5th Oct 2022 (2 years ago)
D Nichols
Kevin and the sales team have been truly fantastic throughout the house sale process.
Seller
29th Sep 2022 (2 years ago)
P Coakley
Lynne Campbell came to value my house and she is the sole reason I went with Charters. She is knowledgeable, informative, communicative and most importantly, realistic.
The whole team are really good - it seems everyone knows what they are supposed to be doing and are actually doing it!!
All in all very impressed.
Seller
28th Sep 2022 (2 years ago)
A Mahmoudi
Carolyn from Charters Southampton was very helpful from taking my phone call when I first rang to arranging a viewing for me all the way to me securing a place. Her response to emails was quick and her communication was very clear. I am truly grateful to her and fully satisfied with her service.
Tenant
22nd Sep 2022 (2 years ago)
K law
We have just successfully found a property to rent through Charters Southampton, with the offer accepted. Thank you to Carolyn, Lewis and the team, for arranging viewing and the email correspondences. They are very friendly and helpful, and giving us prompt reply, which is really important. I would recommend using Charters Southampton. We look forward to our happy living in the property. :)
Tenant
21st Sep 2022 (2 years ago)
N Ross
Carolyn was super flexible and professional with helping us find our new home at Charters
21st Sep 2022 (2 years ago)
J Wu
Carolyn and the staff in Charters are very helpful and nice. I have hunted for the accomodations in Southampton for almost 10 days, and finally I got one with the help of Charters Southampton.
Tenant
15th Sep 2022 (2 years ago)
A Bennett
Wow! Phil, Simon and the team at Charters are without doubt the most professional, motivated, knowledgable and awesome people we could have dreamed of working with for the sale of our property. They sold our house within 24hrs of going to market, and also secured the house we’re moving on to - it all felt totally seamless!
Charters are simply the best. They have provided an end-to-end service of the highest order, keeping us updated and informed throughout the process and created a really nice experience for all involved.
If you’re looking to sell or buy (or sell and buy as in our case) then look no further, you’ll be surrounded by experienced professionals who genuinely care about their customers and go the extra mile to find you the very best of outcomes.
Hats off to everyone at Team Charters! Thank you.
Seller
6th Sep 2022 (2 years ago)
M Thaker
We are delighted with our new house purchase. The Charters team have been fantastic in their knowledge and expertise. A special thank you to Simon Edser. He really has shown patience and professionalism throughout the process and his experience is second to none. Also Stephen Hendry in the after sales team for his attention to detail and quick responses to queries raised. If anyone is looking to buy or sell in Southampton, i suggest getting in touch with the Charters!
Buyer
4th Sep 2022 (2 years ago)
L Brett
Excellent, friendly service from the outset. The house information on the website was very professionally presented and I was impressed by the flow of information, with regular updates on viewings arranged and then the progress of the sale.
Seller
3rd Sep 2022 (2 years ago)
M Fletcher
Charters handled the sale of my house from their new Stag Gates office. I wanted to be as hands-off as possible, so left as much as possible to them. They were professional, efficient, and communicated well throughout. They marketed the house well, sold it quickly and got a good price. I could not have asked for more from them - highly recommended!
Seller
3rd Sep 2022 (2 years ago)
M Kalkowski
Charters are a friendly and customer-centred company. Katie and Kevin have been very helpful, keeping us informed and working behind the scenes to keep our case moving forward. A big plus for short response times - they're responding to emails and queries almost immediately. Thoroughly recommended!
2nd Sep 2022 (2 years ago)
T Quick
Excellent knowledge of the area, handled whole process without fault, made selling our property stress free process
Seller
2nd Sep 2022 (2 years ago)
Martin
Charters have been very helpful in setting up my house letting. In particular, Cheryl has promptly answered my queries, provided information and provided regular updates.
Landlord
30th Aug 2022 (2 years ago)
E Pontus
My partner and I have recently worked with Charters to help us find our new home. We were most pleased with Lewis, who made a tremendous effort to finally find us a flat we loved. We were also extremely happy with Leslie, and all the hard work she put into working with us and making our pre tenancy process run as smoothly as possible. Leslie made sure to answer any questions we had, and explained everything to my partner and i thoroughly.
We would love to thank Charters with all the help they’ve given us in finding our new home!
Tenant
26th Aug 2022 (2 years ago)
B Claridge
We were hoping for a smooth transition from Knights Porter lettings management when they were sold to Charters and have not been disappointed. Clare Louise Branker has provided continuity and a personal prompt service in a company as large as Charters, Southampton. Happy to recommend.
Landlord
26th Aug 2022 (2 years ago)
O Tomlinson
Carolyn was amazing in helping us to secure a letting. She has been professional and accommodating, going above and beyond, which is really important to us as we have been navigating the letting process from a different city due to work commitments. We are really pleased with the service provided by her.
Tenant
24th Aug 2022 (2 years ago)
L Rodriguez
Amazing from start to finish. The team is very knowledgeable about the local market and so very helpful. The process of buying/selling a property can be stressful but Charters have made this process very easy. Thank you so much.
Seller
23rd Aug 2022 (2 years ago)
B Granger
Very pleased with letting service provided by Charters and by Clare- Louise Branker in particular.
Clare has had to deal with a considerable number of non standard issues on my behalf and always gets back to me quickly with practical suggestions and outcomes. I am very happy to carry on working this way for the foreseeable future - Bruce Granger
Landlord
23rd Aug 2022 (2 years ago)
D Holmes
Amazing Louise and her Manager at charters, They Helped me find exactly what I Wanted , 5 stars from me
16th Aug 2022 (2 years ago)
M (95a)
outstanding thankyou for your help
12th Aug 2022 (2 years ago)
N Kofer
The sale of our property fell through as a result of the prospective buyer pulling out . However , the Charters team were fantastic and found 4 prospective new tenants and had all the paper work and new agreements done in no time at all . Big shout out for Leslie Yonta , who made it all happen quickly and efficiently .
Landlord
11th Aug 2022 (2 years ago)
Farhan
An absolutely friendly and helpful lettings agent, it was a delight to use their service. I had the pleasure to work with Lewis to find a new home, he was upbeat and had all the answers to my multitudes of questions. I particularly appreciate the honesty he gave when I asked particular questions which in turn gave me huge confidence in the service. I would definitely recommend Charters to friends and families.
11th Aug 2022 (2 years ago)
A arrush
Recently we are in the process of stepping in property ladder .We are having an amazing experience with Charters Southampton.
Especially I need to mention Katie and Gregg and Amber. They were absolutely brilliant! We are so pleased with their timely response and guidance with each and every step in property buying process, they made it stress free .
Will definitely recommend to others..
9th Aug 2022 (2 years ago)
S shaz
I was looking for a move from London to Southampton and wanted to rent. I contacted Charters who booked me a couple of viewings with Lewis. He was very professional but very approachable. He contacted me when he said he would and was on the ball with regard to sorting out the legalities. The company itself seems very organised, providing an advisor for your queries, sorting references quickly and ensuring as smooth a move as possible All in all a very positive experience with this company who I would highly recommend
Tenant
9th Aug 2022 (2 years ago)
J Bjedov
Very helpful staff, amazing customer service. Made moving easy.
8th Aug 2022 (2 years ago)
A Harvey
Only positive things to say about Charters Southampton. They always appear organised and excellent at communicating. We built a great relationship with Simon (Edser) and we were particularly struck by his enthusiasm and extensive knowledge of the local area. The entire team were wonderful with another mention to Jonny who was always incredibly helpful. We were regularly kept up to date via telephone and/or email and when we sold our house and found our future dream home the team seemed genuinely thrilled for us. I wouldn't hesitate to recommend.
2nd Aug 2022 (2 years ago)
A Jordan
I am very pleased that I chose Charters to market my property. They seem to allow good people the freedom to work in a way that gets results, and that makes dealing with those who get the results a pleasure. They seem happy doing what they do. Perhaps this company has mastered trick of forming a strong brand identity without it being a burden for their staff? It seems that way to me. I enjoyed the process. I like the people. They know their business, the area, the local housing market and they inspire confidence. They are without doubt the market leaders in Southampton.
1st Aug 2022 (2 years ago)
K Deokar
I must admit that the agents in this Charters branch are highly professional, attentive and highly supportive. They are always ready to find you a best house/flat to let.
Appreciated !!
27th Jul 2022 (2 years ago)
S Grandison
I have recently been in touch with Carolyn at charters who has helped me find my next home, the process so far has been so easy and Carolyn has been in touch regularly and kept me in the loop the whole time which is amazing, also she is very warm, friendly and helpful which makes the stress of moving a lot easier! 5 star service :)
27th Jul 2022 (2 years ago)
B Gupta
Whole team very professional including Steve
25th Jul 2022 (2 years ago)
R Monica
I recently had a serious problem with my kitchen sink not draining (and also actually getting filled with communal drain water), and Louise Balshaw was brilliant at helping me get the problem solved quite quickly. From the moment I contacted Charters, Louise was on top of things, liaising with my building's block management (as this was a problem with the communal pipework), getting things sorted and keeping me updated with the progress of things. All in all, it only took 2 to 3 days to have the problem sorted.
In addition, I also felt that during the whole time, Louise had a caring attitude, which made me feel better and fell a bit less stressed about the whole situation.
Overall, I'm really happy with the experience (apart from the sink blockage, naturally!), and this also makes me feel confident that should I have any issues in the future, I will be in good hands.
21st Jul 2022 (2 years ago)
E C
Charters has fully managed the letting of my property since the handover. They are professional, proactive and pay great attention to details. The Head of Southampton Property Management, Clare is absolute a pleasure to work with. Communication with Clare is always smooth and the response is swift. I really appreciate their care and recommend their services.
18th Jul 2022 (2 years ago)
M Elbarah
I would like to thank Lewis Pearce and the team at Charters, Southampton for the outstanding service so far. Lewis has great communication skills and he made it very easy for us to find a new home. He was always available when needed and he kept me updated about the market status and available properties.
14th Jul 2022 (2 years ago)
K John
Thank you Gregg and Amber for helping us throughout the mortgage process .We highly recommend charters agency and Gregg if you are in need of help with mortgage.All staff were amazing and well trained.
11th Jul 2022 (2 years ago)
J kaur
Thank you Charters, for such great service in letting my property. A special thanks to Sarah Bicknell for the support to get me on board and the best advice. Also, Jessica Crouch who went above and beyond throughout the whole process.
Thank you!!
7th Jul 2022 (2 years ago)
I Iglesias
Excellent service and support. Carolyn was very proffesional, friendly and efficient.
25th Jun 2022 (2 years ago)
R Basak
Excellent Service from start to completion!
24th Jun 2022 (2 years ago)
D Radu
Very professional and friendly. Great customer service from Louise B. We had few maintenance issues in the last year in the rented flat (e.g. washing machine) but Louise always looked after us, kept us informed and solved all the issues in a timely manner. I would like to say thank you to Louise for all the help in the last year. 100% recommend Chartres Southampton.
24th Jun 2022 (2 years ago)
L Warren
We are just starting out with Charters in thé exciting territory of downsizing and would like to thank Freddie for being such a good host at the houses we have viewed. He has been patient, polite and professional every time. A great asset to Charters!
23rd Jun 2022 (2 years ago)
M Hampton
Excellent service. Communication throughout the sale & purchase process has been spot on. Photos and general presentation of the house extremely good. A thoroughly professional experience working with, particularly Phil Northover, and all Charters staff. Would gladly recommend to anyone.
22nd Jun 2022 (2 years ago)
J Potts
I would like to thank Phil and the team at Charters estate agency Southampton for the wonderful service so far. Very polite keep you informed and great at getting viewings. They do what they say they will do and promptly They give estate agents a good name. Best in Southampton.
21st Jun 2022 (2 years ago)
R Jones
I had a great viewing with Freddie, very professional and personable, and a quick turnaround from the office team.
19th Jun 2022 (2 years ago)
K Talbot
Delighted by the service we have received so far as a tenant, impressed by the team and their dedication to customer service, especially Adriene Hill.
16th Jun 2022 (2 years ago)
S Kenth
We are currently in the process of upgrading our home and have recently accepted an offer. The Charters Team have been amazing so far and have kept me posted on every aspect. I would like to say a special thanks to Freddie as I had been getting a bit anxious but he was brilliant at keeping my nerves at bay. He was extremely professional and very approachable and was brilliant at showing perspective buyers our home.
I will update the post again once we have completed as Phil and Simon have also been amazing.
15th Jun 2022 (2 years ago)
S Ray
So far so good with the sale of my flat. The team at Charters are enthusiastic and the communication is excellent. Cheers to Phill for ensuring things keep moving.
14th Jun 2022 (2 years ago)
P Lyons
We met with Lewis from Charters to view a flat in Ocean Village yesterday on behalf of our son and less than 6 hours later we were very pleased to have our offer accepted for the rental. Lewis was extremely professional, knowledgeable and helpful throughout the process and I would highly recommend both him and the firm for making the process go so smoothly and efficiently.
14th Jun 2022 (2 years ago)
A Barry
Just wanted to say thank you to Phil and his colleagues Vikki and Jonny in the Sales team for their efforts and good communication with me throughout in marketing my property to date. The photos and brochure went live in just a day and I am really pleased with the quality of the images and description. Thanks also to Elspeth for turning this around so quickly and for her excellent customer service skills. A great team effort all round!
9th Jun 2022 (2 years ago)
P Anderson
Efficient, helpful service. Carolyn communicated very well throughout the process of me finding a new rental property and made the process very smooth for someone moving to the area.
9th Jun 2022 (2 years ago)
S Powell
Having rented with a lot of different agents, charters are by far the best. The property manager (Sam Warry) is incredibly helpful and has been very efficient when we've had some maintenance work done.
Tenant
1st Jun 2022 (2 years ago)
J Moniz
I have recently been in contact with Samantha in the property management department regarding my tenancy and I am very pleased with the service that I was provided with
Tenant
1st Jun 2022 (2 years ago)
L Aversa
Highly professional and friendly service! A special thanks to Clare Branker, she made our letting experience simply perfect. Highly recommended!
Landlord
30th May 2022 (2 years ago)
B pidgeon
I was needing to let a property I'm looking after, I had no idea about What was involved. I made contact with charters Southampton and have found the process very smooth and simple. Both Leslie and Louise have guided me through each step in a professional and friendly manner, I'll definitely be using charters Southampton again to manage the letting of the next property
Landlord
23rd May 2022 (2 years ago)
Craig
I switched to charters after having a terrible experience using a certain online estate agent, charters were extremely professional, helpful, communication was brilliant, & the whole team were great. After the sale of my property, Stephen kept me updated on all aspects & helped push through the property sale. I would highly recommend charters, & would use them again.
Seller
18th May 2022 (2 years ago)
S Mondal
It was a Great Experience with Charters , within 1 day they have find a new home for me and I specially wants to say thank you to Carolyn and Leslie who helped me for all the process to be completed and guide me .
Tenant
16th May 2022 (2 years ago)
C Fryer
Charters are a very professional organisation, employing knowledgeable and helpful people. Leslie Konta is one such person who has provided us with good and timely communications.
16th May 2022 (2 years ago)
J H
Excellent experience with Charters in Southampton! A special thanks to Phil, Andy and all the agents involved in the sale of our property. Highly recommend!
Seller
12th May 2022 (2 years ago)
Y gao
I am a Chinese and this real estate agent is too friendly! One guy answered the phone at full speed! And Carolyn, who took us to see the property recently! She was very responsive to me. This is really the best agent I have contacted in Southampton recently!
11th May 2022 (2 years ago)
G Risco
I’ve been using Charters Estate Agents for the past year (started with Knights Porter) and I am really happy with the services provided. The transition for the company has been very smooth and good communication with me as a tenant.
Clare Branker is absolutely amazing and always on top of everything. I would return to this agency if I am to return in the area.
Many thanks to everyone,
Georgiana
Tenant
11th May 2022 (2 years ago)
H Wang
An absolutely wonderful experiance and survices from Carolyn and others.
I can often get the property information and landlords' messages in time and correctly. I believe that I will choose Charters again to find my next property.
10th May 2022 (2 years ago)
M Caisley
An absolutely wonderful experience with Charters, an actual pleasure have sourced and secured a flat in liaison with Carolyn. Above excellent service. 10/10, would recommend to anyone looking to rent. Thank you for making the process a thoroughly enjoyable one and sending my best regards.
Tenant
10th May 2022 (2 years ago)
M Kr?ál
If you are looking for an agent, stop looking. Charters are the best Agents in Southampton area by far. We sold and purchased a property with them and they made a stressful experience a fairy tale. Every single Charters team member is a true professional and works hard to achieve your desired goal. I had many different agents over the years, but Charters are in a different league and worth every penny.
Seller
6th May 2022 (2 years ago)
R Clemente
We had an amazing experience with Charters! Carolyn and the rest of the team were so professional and helped us rent our new home in Southampton, from Portugal. Carolyn is very professional, helpfull and she made the whole process so much easier and simple for us. I will definitely recomend Charters!
Tenant
5th May 2022 (2 years ago)
Anonymous Homeseller
I had to deal with a lot of different agents over the last couple of years and I must say Charters are overall the best agent in Southampton area to sell your property, worth every penny.
Seller
5th May 2022 (2 years ago)
A Cole
Daryl was the first and ended up being the only agent we had out to value our property. He had well prepared his visit and we felt really confident in everything he advised us.
We selected to put our property on with Charters and it was a very smooth easy process to going online and being kept updated with viewings and feedback.
It's been not even a week yet and we've agreed a sale!
Excellent service so far!
Seller
4th May 2022 (2 years ago)
A Monk
I would like to thank Carolyn especially for making the letting process so easy for me to complete the necessary forms ect.,It was a pleasure from start to finish.
Many thanks
Regards
Antonia
Landlord
4th May 2022 (2 years ago)
N stokes
Phil and the team at Charters have been very helpful with our sale.
They are professional and knowledgeable.
Phil's enthusiasm and persuasive manner makes him an excellent agent.
Seller
30th Apr 2022 (2 years ago)
S Austin
Phil and the team were extremely enthusiastic and they delivered! Making a potentially stressful time so much easier. Thanks guys!
29th Apr 2022 (2 years ago)
S Wang
Great service from Daria and the rest of the team, we found our ideal home very quickly, and received the offer just in two days. I’m very happy that we can make this big decision with the help of Charters, can’t wait to moving in our new home in the lovely flat.
Buyer
28th Apr 2022 (2 years ago)
S Ahmed
I had a really good experience with Charters. I was trying to find a property to let in a very competitive time and as it was my first time letting I was a bit stressed out with the whole process. Daria Boruch helped me find the right property, she made the whole process smooth and easy for me. She has been a great help and I really appreciate the timely response, the care and initiative she took in finding me the right place. Thank you so much for your help.
Landlord
28th Apr 2022 (2 years ago)
A Davison
I was very unhappy with being a tenant with Charters. However, after a phone call from one of their directors I am hopeful our problems will be fixed and I am happy they reached out to us to try and fix our issues.
Tenant
25th Apr 2022 (2 years ago)
R Luvin
Very efficient and friendly service, Daria was very helpful and was happy to answer any questions we had. The whole experience was made simple and straightforward by the professionalism of Daria and her team. Would recommend Charters to anyone looking to buy or rent.
A very satisfied customer ????
Carmen & Iain.
25th Apr 2022 (2 years ago)
M Cadei
Carolyn has been really helpful in my 1 bedroom flat search. She was always updating me on new available flats that would suit me and had all the information required about each of the flat.
It is always reassuring to have someone from an estate agency like Carolyn which is kind and available to help you on your quest, espacially when you feel stressed about finding a new home. She really understood what I was looking for.
Carolyn did an amazing job. Thank you very much.
I also want to thank Adriene Hill for her great work in the pre tenancy process as it ran really smoothly for me. I have been really please of the service.
Tenant
22nd Apr 2022 (2 years ago)
S we
The best service I’ve received in over 30 years of buying and selling houses. Not the cheapest but, in this case, you absolutely do get what you pay for. Found me two buyers in a week - all the staff excellent. Professional, motivated and really want to sell your property. Use them.
Seller
20th Apr 2022 (2 years ago)
G Baliulis
Strongly recommend this agency. While renting a flat I have been looked after by a very professional agent Ms. Louise Balshaw. Ms. Balshaw has always been very helpful, promptly responding to all requests and very efficiently sorting out all issues.
Tenant
17th Apr 2022 (2 years ago)
V Y
We dealt with Carolyn, she is friendly and professional. I was amazed by her quick response. Thank you so much for her assistance. I highly recommend Charters Southampton.
15th Apr 2022 (2 years ago)
T Lai
I am delighted and appreciated with the quick response and professional service provided by Carolyn. It is really a nice experience to us. Thank you Carolyn????
15th Apr 2022 (2 years ago)
J Tunney
Great professionalism from all. Daryl visited me firstly to value the property, knew his stuff and very polite. Didn’t need another quote after his service.
Kevin and Andy kept me updated all throughout the process.
Would recommend completely, very very happy.
Seller
14th Apr 2022 (2 years ago)
M custodio
Louise Balshaw is an amazing manager: professional, friendly and knowledgeable . She is the right connection between me and my landlord. She is prompt, understands what I need and does her best to return a precise answer or a solution for an issue. Charters must be proud of her as she´s definitely an asset to this company.
Tenant
13th Apr 2022 (2 years ago)
K t
I would like to give my special thanks to Kelly, Daria & their colleagues. They are profression team and keep you posted.
If you looking for a new home, you can't go wrong with them!!
12th Apr 2022 (2 years ago)
Z Achkar
Sadly, not competent and not helpful at all! Just a show off name..
11th Apr 2022 (2 years ago)
M Adams
I would highly recommend Charters Estate Agents in Southampton, Kerry has been fantastic and has gone above and beyond to provide a first class service and has kept me fully updated with new properties that have come onto the market .
6th Apr 2022 (2 years ago)
K West
Simon & his team in Southampton have been fantastic in helping us sell our apartment in the marina. A thoroughly professional service throughout - great advice, very clear communication, honest & quick feedback - but above all, delightful people to deal with! We'd thoroughly recommend Simon & Charters.
Seller
5th Apr 2022 (2 years ago)
S Prince-Wright
Thank you so much for all your help on the sale of our property and the purchase of our new home , all the charters team were excellent but a very special thank you to Kerry for all her hard work and finding our new home
Seller
3rd Apr 2022 (2 years ago)
S Cunsolo
We have been renting two properties over the past four years and interacting in particular with Clare, Laura and Kelly. They are very professional and responsive by emails or phone calls. When the flats required assistance with maintenance and repair issues, we have received the support we needed. Overall our experience with them has been good and we would greatly recommend them to prospective tenants who are looking for rental properties in the area.
Tenant
30th Mar 2022 (2 years ago)
S Thomas
Right through the application and viewing process I found Charters, especially Carolyn, to be extremely polite, helpful and incredibly efficient. Any queries I had were answered promptly. I would highly recommend them.
Thank you Carolyn
30th Mar 2022 (2 years ago)
R Gorst
Clare-Louise has been looking after my flats for over 5 years and in that time Clare and her team have been a pleasure to work with.
As an owner of a couple of properties I know that they are in safe hands. Their efficiency in dealing with issues, communication and feedback from my tenants always give me peace of mind. When I do need advice or help, they deal with my requests instantly, knowing the information or the tradesman that can help me.
I thoroughly recommend them for landlords and tenants.
Thank you Clare-Louise.
Landlord
29th Mar 2022 (2 years ago)
R Jolly
Outstanding service from Simon and Kerry at Charters, Southampton!!!
We are really impressed with Charters! They have been simply brilliant. Simon, Kerry and Neil are very professional, experienced and knowledgeable. Simon has a wealth of knowledge and knows Southampton really well. He is such a lovely man! If you are looking to buy or sell a house, then we would highly recommend them. They are approachable, really friendly, experienced & professional.
22nd Mar 2022 (2 years ago)
C Wilkins
Phil and the team at Charters have been fantastic. They are all very proactive and helpful and they have been very supportive in guiding us through our first experience of selling a property. Phil has a wealth of knowledge of the industry which is incredibly useful from both a buyer and seller’s perspective. Communication from the whole team has been great, the are always professional and have provided regular updates on progress.
I would thoroughly recommend Charters and will definitely be calling them for any future sale that I might make.
Seller
16th Mar 2022 (2 years ago)
R riches
Fabulous and professional company. Simon is Mr The Avenue - full of local knowledge and can value to within an inch any high end property in this location. He is an essential resource for local valuers /surveyors who act on behalf of banks and building societies. Charters have always been a good company to deal with and have a good team. Posted by Robin a local Chartered Surveyor.
15th Mar 2022 (2 years ago)
R wood
Excellent service throughout. Certainly the leading Estate Agent in the South! Thank you!
8th Mar 2022 (2 years ago)
A Quinn
The service we received from start to finish was fantastic. Phil was so supportive throughout the sale of our property and always available to answer any questions.
Stephen Henry, has been remarkable in his professional service. He's been a great support in keeping us informed all the way through, good and bad. Stephen helped me through it to be honest!! Not sure what I would have done without him - thank you Stephen.
We will highly recommend Charters1000%
Seller
8th Mar 2022 (2 years ago)
D Tighe
Simon has helped us buy and sell property over the last 18 years. His knowledge of the area is unparalleled, he is trustworthy, honest and professional. We highly recommend him and the team at Charters. Thank you
Seller
8th Mar 2022 (2 years ago)
E nicuta
Great people there . Great assistance
6th Mar 2022 (2 years ago)
K Seeley
From first contact to completion Phil and the team at Charters have been an extremely professional company to deal with. Always available on the other end of the phone and very proactive with updating me on any viewing feedback. Highly recommend.
4th Mar 2022 (2 years ago)
J Thorn
We can’t thank Phil Northover from the Southampton branch of Charters for all his hard work and dedication in helping us sell our house so quickly - we would highly recommend Phil to all our family and friends. Thank you again!
Seller
3rd Mar 2022 (2 years ago)
T Khaira
We have recently bought and sold our house through Charters and Simon Edser and his team were highly profressional and friendly. They went above and beyond to provide an excellent service. If your looking to sell then i would 100% recommend Charters.
Seller
27th Feb 2022 (2 years ago)
G zhang
Simon and the rest of the sales team at Charters have been brilliant! Simon is very professional, experienced and knowledgeable. We relocated to Southampton from far away. I had to travel a couple hours for the house viewing. After a couple viewings on the 1st visit, he fully understood what we were looking for and the recommendations were good fit. The communication during price negotiation was prompt with honest feedback, which helped to conclude the deal swiftly. Simon knows the area really well. After we completed the purchase, his advice has been very valuable, too.
If you’re looking to buy a house, then we would 100% recommend a friendly, experienced & professional team from Charters.
Buyer
26th Feb 2022 (2 years ago)
A Media
A professional service through the friendly Carolyn and Charlie who made the whole process so easy from informing me of the properly availability to the viewing and the process of applying.
24th Feb 2022 (2 years ago)
Griffstube01
The team at Charters provided a first class sales service from start to finish. Their staff were highly knowledgeable, approachable and professional and kept us properly informed throughout the process. I wouldn't hesitate to recommend them.
Seller
23rd Feb 2022 (2 years ago)
R Robson
I have had excellent service from Charters. When I had to give up on the first house that I wanted, they let me know when another appropriate house was coming available. They have kept me in touch each step of the way. I complete on Friday.
Buyer
23rd Feb 2022 (2 years ago)
H HAUSCHILD
Good experience with the team, helpful, informative and supportive going through the process. Phil especially helpful and service feels very personalised not like a big corporate.
21st Feb 2022 (2 years ago)
I Mandair
Excellent service from start to finish - personal, refreshing and seamless!! Thanks to Simon Edser , Lisa and the team for all your help!!
16th Feb 2022 (2 years ago)
S Mulla
Very professional bunch at Charters. They have been extremely helpful with finding us our house and explaining the process on the way. Couldn't fault any part of the process as they made things so easy. They have some really nice properties too so worth a look if you're looking to move or buy! Thank you all for your help :)
15th Feb 2022 (3 years ago)
M Levorsen
I had a very good experience with Charters. With finding a flat to rent being so competitive at the moment, I came into it a bit stressed, but Daria made me feel very well taken care of, and put a lot of effort into helping me find a flat. She always kept me up to date and replied immediately to my many calls and messages. I am very grateful to all her help and I would highly recommend using Charters.
Tenant
15th Feb 2022 (3 years ago)
H Merelie
Charming team, lovely to work with! Made the process easy and got things done in a quick manner! Thank you Charters Southampton!
13th Feb 2022 (3 years ago)
R Jha
We are in the process of upgrading by selling ours and getting something bigger for us. I am amazed with the way Charter's team have worked with us in getting ours sold in just a week's time and we have already found 1 for us through Charter's. We are very hopeful and positive of our journey with them. Excellent comms by Charter's Southampton, great experience dealing with Phil Northover and Simon.Thank you for your help so far, let's race to the completion now..!!! We are excited to work with Phil and Charters team as a whole and I'll update my post again when we are done .If you are looking to decide for an agency...choose Charters.
Seller
10th Feb 2022 (3 years ago)
L Thripthorpe
Phil Northover had come highly recommended and has exceeded all expectations!
8th Feb 2022 (3 years ago)
H B
The staff at Charters in Southampton are extremely helpful and very informative. It gives me confidence with the professionalism shown, especially by Phil and Simon. Wouldn’t hesitate to recommend them.
8th Feb 2022 (3 years ago)
M Jarkovská
Absolutely amazing cooperation with Charters Estate Agents Southampton! Very professional, lovely and smiley agent CHARLIE HEWITT arranged everything for us perfectly! Very fast and straight communication with her what we really appreciate! Thank you so much Charlie for our new home and all Charters team as well!
5th Feb 2022 (3 years ago)
K C
Fantastic service and response. Carolyn was very helpful and very thorough, providing alternative suggestions where there were hurdles... 100% recommend Charters Southampton!!!!!
24th Jan 2022 (3 years ago)
S Bannister
Simon was incredibly helpful through some very long and difficult negotiations, as were members of his team.
19th Jan 2022 (3 years ago)
N Green
Highly professional and efficient service.
Very personable and always putting the client at the heart of what they do. I would definitely recommend Charters.
18th Jan 2022 (3 years ago)
A Vlieland-Boddy
Daryl and the rest of the team at Charters were very professional, helpful and extremely efficient. Have no hesitation in highly recommending Charters.
17th Jan 2022 (3 years ago)
S Mullins
Phil has been great through out my whole experience with Charters. From coming round to provide a valuation to keeping me up to date with viewing appointments he has been nothing but professional.
Seller
13th Jan 2022 (3 years ago)
C Harrison
Phil and the rest of the sales team at Charters have been amazing! They sold our house over the asking price within 24 hours!! Communication has been brilliant. They are a friendly, experienced & professional team! If you’re looking to sell then we would 100% recommend Charters!
Seller
13th Jan 2022 (3 years ago)
mick
This is my first dealing with Charters - they have been nothing short of excellent from start to finish - I really like the way they deliver honest feedback which is essential to both the buyer and seller of a property and removes the ambiguity that surrounds other estate agents - If I could describe them, they would be efficient, warm and flexible
I would like to give a special mention to Phil, who after speaking to multiple estate agents, immediately made my wife and I feel welcome and once we had met him, could not consider going with anyone else - top guy
13th Jan 2022 (3 years ago)
E Jay
Such an amazing experience using Charters. Harriet was so professional and went above and beyond to provide an exceptional service. As a first time buyer, I had lots of questions which Harriet was quick to answer in great detail. She even found out additional information and kept in contact regularly to ensure I was up to date every step of the way! Thank you so much, highly recommend.
Buyer
10th Jan 2022 (3 years ago)
S Perry
Simon Randell-Cole and Jonathan Chalk helped me to secure a very good rate for my mortgage. A very professional and friendly service given throughout.
Their professional guidance ensured a stress free and successful process. I fully recommend their services.
22nd Dec 2021 (3 years ago)
A Venkataraman
Amazing Experience
14th Dec 2021 (3 years ago)
A Hewitt
Having recently sold a property via Charters I was delighted to deal with Simon Edser again. I have known Simon for many years and I regard him as the best agent I have ever dealt with! Simon is professional and highly knowledgable as well as having a huge customer base of clients. Put simply he is, " The go to guy" when it comes to selling any property in Southampton.
Seller
17th Nov 2021 (3 years ago)
D Ross
Simon and his team have been great in our search for a new home. They are always extremely pro-active and happy to help in any way they can.
16th Nov 2021 (3 years ago)
E Roles
A highly professional and friendly service from each member of staff. I have no hesitation in recommending Charters Estate Agents.
11th Nov 2021 (3 years ago)
C croll
Charters Estate Agents Southampton are professional, responsive, efficient, provide first class quality service.
10th Nov 2021 (3 years ago)
D Lebas
We spoke with a few estate agents before finding Charters. It was clear from the beginning that they were a cut above the rest. We delt with Simon Edser and he was supurb. Very professional company and a pleasure to deal with.
if I ever move again, I know who I'll be contacting.
7th Nov 2021 (3 years ago)
H Keenan
I can't recommend highly enough, Alice has been amazing from the first viewing onwards, every single person is highly professional & go over and above consistently - thank you!
4th Nov 2021 (3 years ago)
M Ulhaq
amazing estate agents to work with. Very helpful, professional and they go out of tehir way to help you. Bless you all at Charters. I love Alison, she is amazing, there is no one like Alison . Thanking you all at Charters
1st Nov 2021 (3 years ago)
S SINGH
Simon Edser, Kerry Little and team were absolutely amazing throughout the sale process. Communication was 10/10, they were professional and they were always happy to help. Thank you!
Seller
28th Oct 2021 (3 years ago)
A Cordina
Daryl was fantastic, he sold our house in 4 days from going live to offer being accepted. Could not recommend more, we had 12 viewings booked within a day of being live on the market. Photos were done extremely quickly and professionally.
Everyone we have dealt with at Charters has been professional and have done a great job, very happy with the post sales team as well as Daryl.
Excellent team!
Seller
26th Oct 2021 (3 years ago)
J Smith
We were extremly impressed with Charters professional service after instructing them to act for us in an executor sale recently, archiving the recommended sale price we were given within two weeks, we were most impressed being updated at all stages of this sale, thank you: Mr & Mrs Jonathan Smith
Seller
25th Oct 2021 (3 years ago)
S Padmadas
Thank you Neil Sahota and Charters for your outstanding level of professionalism, courtesy and patience. Neil, you are an exceptional asset to Charters. Keep up your excellent diplomacy and integrity.
22nd Oct 2021 (3 years ago)
M Tyres
If your looking for a professional and excellent service then don't go any further, Thank you simon for your great communication and willing to go above and beyond to help. very greatful definitely a 5* service.
21st Oct 2021 (3 years ago)
C vanstone
Just a few lines of genuine thanks to Simon Edser & the Team at Charters Southampton. They actually seem to care about the job & looking after their clients! Gwen went above & beyond the call of duty, to get the sale through - Thank You Gwen... Thank You Kerry... And Thank You Simon - Your sense of humour kept me sane throughout the process! I can thoroughly recommend these experienced, highly professional people.
Seller
21st Oct 2021 (3 years ago)
S Hussein
Charters team for letting in Southampton was great and fantastic. They were very helpful, quick in response and precise in the work. I really appreciate their good work and their manner in solving and dealing with all the difficulties that I came over through the process of letting the house. Thank you very much Charters.
Landlord
20th Oct 2021 (3 years ago)
M Baiguera
Charters Southampton have done a fantastic job throughout the whole renting process, from arranging the contract with the landlord to being very responsive to some of the maintenance requests. Vikki and Alison provided me with a very professional service, always making sure that things are done on time and as agreed. Communication with the Charters Team has been excellent. I highly recommend Charters.
Tenant
19th Oct 2021 (3 years ago)
R Paygude
Charters’ service is amazing. When we bought the house from them, Kerry and her team excelled in all the aspects. Even when she was on leave, Kerry resolved all our queries immediately. Her team’s work ethics are amazing. Kerry helped the process move along faster, which is quite surprising considering the market’s condition. Additionally, we received updates about the progress quite often. Special thanks to Neal for keeping up with our questions and the multiple property viewings.
Buyer
17th Oct 2021 (3 years ago)
C Green
In a house purchase process lasting 15 months, Charters have provided tremendous support in so many different ways. Communication is first class. Empathy is in abundance. You are actuallly being helped by genuinely kind and professional people. It is worth bearing in mind that much of our process was at probably the busiest time for house transactions ever experienced! We were engaged with staff in sales and in lettings and both provided exceptional service. At times they must have been wringing their hands at situations totally beyond their control that had jeopardised our intended sale and purpose. Their positivity kept us positive and our eventual exchange of contracts seemed to be as joyful a moment for them as it was for us. Thank you so much!
Pete and Christine Green
Buyer
15th Oct 2021 (3 years ago)
Louise
The usual first-class service from Charters for my recent move, seamless transaction, the team kept me informed at every step – I wouldn't sell with anyone else. Special thanks to Simon Edser who told me the house I should view because I'd fall in love with it and buy it. I did. Thank you.
Seller
14th Oct 2021 (3 years ago)
B Kakiya
We have been using charters for some years for buying and selling for our portfolio of property business. we've always found Simon and his team to be phenomenally dedicated and professional, great to communicate with. getting the deal done for the seller and also the buyer is at the forefront of Charters Team. The Lettings team have always been helpful and finding a good tenant has never been an issue. We would thoroughly recommend Charters.
13th Oct 2021 (3 years ago)
J McCowan
Thank you Simon and team who have always provided me with fantastic 5 star professional attentive service.
12th Oct 2021 (3 years ago)
M Javanbakht
Simon and his team were just great and very professional
12th Oct 2021 (3 years ago)
G Bow
If you are looking for exceptional service then look no further than Simon Edser and the team at Charters Southampton. Their wealth of knowledge and professional approach to our property sale was amazing. We were bowled over with the service from start to finish. Calls were always answered and messages passed on when required. We were kept up to date at all times with information on the chain. First class customer service…. Thank you.
Seller
12th Oct 2021 (3 years ago)
M Knowlton
We have known Simon Edser for many years and have had the pleasure of dealing with him on numerous occasions.
We have always found him to be very attentive and knowledgeable.
Nothing is ever too much trouble for him, he is an absolute credit to his profession.
For anybody currently wondering who to use for an estate agent, look no further and contact Simon Edser at Charters
12th Oct 2021 (3 years ago)
K R
I can highly recommend Simon Edser and the team at Charters Southampton. In an industry where the service often falls short of what is advertised this team bucks the trend and exceeds expectations every time. They are thoroughly professional and work as a team. Kerry Little in the office is always ready to help and has her finger on the pulse when it comes to the properties and vendors. Simon has a wealth of knowledge regarding not only Southampton properties but also the surrounding area. He is highly experienced and sensitive to any requests regarding the sale of your property. Very professional team.
Seller
12th Oct 2021 (3 years ago)
B Davies
Our lettings agent Viktorija was wonderful when showing us around the property, and incredibly helpful and professional when it came to our move in day.
Tenant
11th Oct 2021 (3 years ago)
C zaczyk
Simon Edser at Charters Southampton is without doubt the most helpful and knowledgeable estate agent. When he first showed us a house 20 years ago he was able to impart such useful information that we found so important in helping us make the big decision to buy it. He is a walking encyclopaedia of the market in Bassett/Chilworth and is the only person we trust with such matters. Nothing is too much trouble, providing excellent service and we consistently recommend him to friends and acquaintances which is the highest accolade. A true professional !!
Buyer
11th Oct 2021 (3 years ago)
S Moosavi
Alison and her team provide an impeccable service. They are experienced, honest and have excellent communication throughout the process. They blow their competition out of the water.
11th Oct 2021 (3 years ago)
L Rice
Simon Edser is extremely personable, honest, professional, patient and enthusiastic - an exception to my normal experience of estate agents! He seems to have the Basset/Chilworth market sewn up, with lots of repeat business/sales and knowledge. I would ask him to act when I sell my home. Recommend
Seller
10th Oct 2021 (3 years ago)
J Verschueren
We have found Charters to be extremely approachable and professional, and especially Simon and his team who have great knowledge of the market. We highly recommend them!
9th Oct 2021 (3 years ago)
N Ghaleb
Charters demonstrated highly appreciated professional efforts and friendly communication during the selling process of our property. Thanks for Simon and the Charters’ Team for their five-star services and impressive practices.
Seller
9th Oct 2021 (3 years ago)
H Azzam
Better than 5 Stars: Many thanks to Simon and the team at Charters Southampton for their speedy response, guidance, professional processes, and effective efforts that we witnessed during selling our property; very impressive high caliber team deserving more than five stars.
Seller
9th Oct 2021 (3 years ago)
J hurford-potter
I selected Charters to help me with my house sale and subsequent purchase based on a personal recommendation. I have not been disappointed. I have found Charters to be efficient, friendly, helpful and engaging. I have been dealing with Simon Edser whose knowledge of the local property market and his ability to respond promptly and offer a truly personal service is second to none. I highly recommend Charters as the agent of choice if you are looking to sell or purchase locally.
Seller
8th Oct 2021 (3 years ago)
Alice
A great experience from start to finish with Charters, we bought and sold through them and completed recently. The service was first class throughout the transaction. Would thoroughly recommend to anyone.
Seller
7th Oct 2021 (3 years ago)
K A
I have known Simon Edser for thirty years, and he is first person I turn to for property matters. He has an extensive knowledge of the property world and sets the highest standards of customer service, striving to deliver beyond his customer’s expectations. He is calm, professional and reassuring to deal with, in what can often be stressful situations and I have no hesitation in recommending him to anyone looking for a dedicated, first-class, personal service.
7th Oct 2021 (3 years ago)
O Spear
Very pleasant and efficient. It was an absolute pleasure working with Charters as they were always happy to answer my calls and talk, they were very efficient and effective in finding a new tenant and also offered to liaise with potential tenants about selling my current furniture on my behalf.
Would highly recommend!
Landlord
1st Oct 2021 (3 years ago)
S ALQURASHI
Good service, Special thanks to Miss Vikki
30th Sep 2021 (3 years ago)
B Jarca
It was a long gruelling journey from start to finish but charters smashed it throughout the whole process. They always kept us up to date with movement within the chain and with anything we could do and with what they were doing in the background to help the process move fluently.
Given how busy the UK market has been through the pandemic we were quite hesitant as to whether we’d make it into our new home, however Charters battled through and got us to the finish line.
Special thanks to Kerry, Simon, Amy and Caroline.
Buyer
27th Sep 2021 (3 years ago)
M Clarkson
We dealt with Daryl, he was professional and straightforward to deal with. We offered on a highly sought after property and he was fair and clear at all times. Excellent customer service considering the high workload he was clearly dealing with and I feel he put our offer across in the best light possible. I would recommend Charters Southampton.
Buyer
23rd Sep 2021 (3 years ago)
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