They were fine when I first took out the rental, but since I terminated the lease they've been awful.
Unresponsive to emails, delaying returning the deposit, for a different reason every time I call them about it.
Really disappointed in their total lack of professionalism. They're not even showing any common courtesy, in fact they are downright rude now.
Like many other reviews I fully believe they are trying to retain as much of the deposit as they can for as long as they can.
Be very wary if you are thinking of renting a property from them, they're exactly the kind of shoddy business that gives estate and letting agents a bad rep.... Read more
Tenant
17th Apr 2024 (9 mo. ago)
G Docherty
They were fine when I first took out the rental, but since I terminated the lease they've been awful.
Unresponsive to emails, delaying returning the deposit, for a different reason every time I call them about it.
Really disappointed in their total lack of professionalism. They're not even showing any common courtesy, in fact they are downright rude now.
Like many other reviews I fully believe they are trying to retain as much of the deposit as they can for as long as they can.
Be very wary if you are thinking of renting a property from them, they're exactly the kind of shoddy business that gives estate and letting agents a bad rep.... Read more
Tenant
17th Apr 2024 (9 mo. ago)
A Ballantyne
Some of the agents I spoke with have been extremely rude to me. I made a simple requests which they simply ignored and spoke to me in such a bad way. I have rented a property from them for several years now with no missed payments, complaints or any other problems. The property is good and most services are good but there manner towards customers and they way they treat you is completely disrespectful. I would not recommend using them for this reason!... Read more
Tenant
7th Mar 2024 (11 mo. ago)
A Hassan
They will hold your deposit for long time. Avoid... Read more
5th Feb 2024 (1 year ago)
N NADEEM
I had an incredibly frustrating experience with Ayr Estate & Lettings. They unreasonably held onto my deposit for an extended period, causing significant financial strain.... Read more
Tenant
5th Feb 2024 (1 year ago)
A alex
Don`t recommend renting with them. Emailing them will bring you headaches. It`s like they only read a part of the text, but not all of it. Don`t even bother telling them what problems the house has, they won`t do anything about it, it will just be emails back and forth. Alan is the most irritating person I have ever met from any letting agency and very unprofessional. After my review, he told me `how pety to leave a google review`.
Little advice to everyone wanting to rent in the future - NEVER RENT A HOUSE IN CUMNOCK - you are welcome!
By the way, the 5 star reviews are most surely from people payed to review. At the beginning of my tenancy I was also offered money for a 5 star review.... Read more
Tenant
1st Feb 2024 (1 year ago)
CandK
I Would Save Your Breath For Call Or Email Your Not Getting A New Home They Ask For Deposit Before Viewing They Dont Know How To Respond A message Correctly To A New Tenant Not More Than 5 Minutes For To Ask Property Of Your Intrested To Say You Can't Afford This In Mind It Was A Flat And It Was Cheap Affordable.
Alan
Daniel
Are Not Helpful
Did Not Provide Information I Was Asking About A Viewing Although I've Answered What One Colleague Wanted Me To Do Fill An Application Through Email Then I Filled Most Out Felt it Was Getting Into Too Much Personal Detail And I Ask To Speak On Phone About It his Reply Was Dont Do This Over The Phone I Understand But its Our Information That Is Not Probably Secured.
Think It Rude And Poor Work Postion... Read more
Tenant
29th Dec 2023 (1 year ago)
R Ortilano
Good... Read more
8th Dec 2023 (1 year ago)
M mugadza
They are really good in doing their work.Job welldone... Read more
17th Aug 2023 (1 year ago)
M Damnjanovi?
Unreliable service from the company as a tenant. They take a long time to achieve anything and are very forgetful.... Read more
Tenant
24th Jul 2023 (1 year ago)
R Barclay
Friendly, welcoming & helpful.... Read more
14th Jul 2023 (1 year ago)
G Dinnie
Excellent service from the team. Sorted out all the requirements for a house move with the minimum of fuss. Highly recommend this agency.... Read more
16th May 2023 (1 year ago)
E gaitens
I would like to thank everyone involved in helping myself and my partner in moving into your new flat. We are absolutely in love with the property. I would rate the company a 5, Would highly recommend to people who are looking to move. All staff very kind and helpful. They all ensured the experience was as smooth as possible and supported where needed.
Many thanks to everyone involved.... Read more
3rd Aug 2022 (2 years ago)
M Waghorne
Brilliant service from all at Ayr estates cannot fualt in any way wonderful now in our new Scottish home
Thanks to all... Read more
1st Aug 2022 (2 years ago)
J Haining
The only letting agent to jump to conclusions re my finances. Disappointing really.... Read more
22nd Jun 2022 (2 years ago)
D Mccomb
Very patient and moved everything along very quick and got everything sorted out for me.... Read more
22nd Jun 2022 (2 years ago)
L Sezer
Really good service! Great communication and quick turn over without delays - Susan and Leanne were outstanding, always really friendly, professional and always kept us up to date :)... Read more
2nd Jun 2022 (2 years ago)
J Fagan
Absolutely a 5 star rating!!
I couldn't be happier with the service from Ayr Estate & Letting Agents.
The staff are courteous and professional yet very friendly and so helpful.
I have been kept fully informed about each step throughout the whole process and I am confident that if I ever have a problem in the future it will be sorted out quickly and accurately without any fuss.
I would, without a doubt, recommend the staff in this office and the service they provide.... Read more
4th May 2022 (2 years ago)
A Atkin
The team at Ayr Estate & Lettings are professional, friendly & have been an absolute pleasure to deal with. They have literally taken all the stress out of the rental process in finding tenants, resolving any problems & were able to assist me in recently selling the property. Living abroad, this would’ve been impossible without their expertise, knowledge and fantastic communication. Thank you all for all your help these past few years!... Read more
Seller
8th Apr 2022 (2 years ago)
K lindsay
Cant recommend the team at Ayr Estate & Lettings Agents enough. The made the full process of selling my first house so exciting and enjoyable. They were on the ball and kept me updated with info. Alan and Leanne especially were so friendly and professional, everything was amazing thank you!!!... Read more
Seller
4th Apr 2022 (2 years ago)
S Kilpatrick
Great service received for my first rented flat... Read more
Tenant
11th Jan 2022 (3 years ago)
C duffield

This business demands a rental deposit when applying for a property before the lease is agreed or issued, regardless of whether you stand a chance of renting or not.
They then hang on to your money for as long as they can, before finally telling the applicant the application was declined.
This is NOT acceptable practice. An utterly immoral and ugly way to conduct oneself.
Avoid at all costs.
Edited to add: many of the positive reviews here have been concocted by staff members. A quick check on social media will confirm this.
Edied again:
You will see the reply below from this company, accusing me of being 'childish'.
I am telling the truth about this company, my review is EXACTLY what happened. This company claimed the application had ALREADY PASSED their scrutiny so this nondense of 'we were right to reject the application' was yet another misrepresentation of actual occurences.
This can be backed up with correspondence and will all be forwarded for scrutiny to any professional bodies of which this company claims it is a member.
Oh, and naming a client in a pathetic reply is very unprofessional, potential customers should note this .... Read more
Tenant
6th Dec 2021 (3 years ago)
E Petherick
Thanks to Leanne for helping the renting process go smoothly... Read more
Tenant
20th Sep 2021 (3 years ago)
T Thompson
I have really enjoyed woking alongside the team at Ayr Estate Agents - Alan, Yvonne and Leanne have all been super helpful in the couple of years. They have been a breath of fresh air and you can tell that they care about everyone involved in the process. The 5 star review is a testament to their professionalism... Read more
20th Sep 2021 (3 years ago)
H Stewart
It has been an absolute delight to work with AE&LA they have been excellent from start to finish - friendly help and assistance and always there for advice and I also find them extremely responsive with queries too. I've been very impressed. Thanks all, particularly Leanne!... Read more
14th Sep 2021 (3 years ago)
J LLB
Everyone at Ayr Estate and Letting agents, particularly Amanda and Yvonne were really responsive and helpful from start to finish. Professional but also really friendly and easy to deal with.
I have to say prior to renting our property with them I was finding dealing with other agents in the area really hard work, mainly due to the complete lack of communication, so Ayr were a breath of fresh air!
Thank all.... Read more
Landlord
6th Jul 2021 (3 years ago)
J Bradford
Extremely quick and professional from start to finish, would happily recommend to anyone looking to rent a property.... Read more
8th Jun 2021 (3 years ago)
R Walsh
Recently moved into a property hosted by Ayr Estate & Letting Agents. The viewing, application and move-in process was incredibly simple and both Amanda and Yvonne were on hand to help and provide advice through the whole process. Absolutely wonderful company and very quick to resolve any issues. :) Moving can be stressful enough and I appreciated the support that was offered by all of the friendly staff. Thank you!... Read more
Tenant
8th Jun 2021 (3 years ago)
L McAlpine
We used Ayr Estate & Letting Agents recently as they had been recommended to us as a very professional and friendly business.
They were indeed professional and friendly and I would happily recommend them if you are looking for an Estate Agent.... Read more
30th May 2021 (3 years ago)
H Moriarty
Since deciding that me and my partner where interested In private letting. We had found a house, from start and continuous dealing with the letting agents. Yous have been outstanding, answering all my questions. We have had bit of plumbing issues, but the rely back and forth with even the landlord has been fast and efficient. Always helpful and definitely happy we are with this letting agents. Will be definitely recommending yous in the future and have been currently.... Read more
Landlord
26th Mar 2021 (3 years ago)
M M
They seem nice until you apply and they ask for the deposit upfront. I really needed the flat, so I paid the deposit instantly, sent over all the documents and the application form (where you'll be asked to give a ridiculous amount of detail, including 4 references and your payroll number, for whatever reason), and then waited. A week later I still hadn't heard anything back, so I emailed them. Didn't get a response, so the following day I rang them. They let me know I've been rejected and said they'd send out an email with that info and ask for my bank details for the refund. Which they could just get from the application form if they bothered. The next day I had to ring again to get them to confirm that I'll get my deposit back. They really should just send the money back instantly, once the landlord makes a decision, instead of holding on to it until you're forced to pester them about it.... Read more
Tenant
26th Feb 2021 (3 years ago)
J Taylor
After experiencing a few hitches selling my property through no fault of Ayr Estate & letting agents, the full team where supportive and always had my best interest in mind they went above and beyond to offer support and advice. Highly recommend them .... Read more
Seller
25th Jan 2021 (4 years ago)
J Dutson
Excellent communication from beginning to end. Always courteous when speaking on the phone and happy to help or answer questions.
The whole process of moving into our new house has been very straightforward.
I highly recommend.... Read more
Tenant
8th Jan 2021 (4 years ago)
D tagg
I have found dealing with yourselves easy. Whenever I have had contact I have found all staff polite and helpful.
When needing to move the process was made very easy for me. It was helpful to find another flat managed by your company. But still, I found you to be helpful in making the move possible.... Read more
Tenant
7th Jan 2021 (4 years ago)
K McClean
Very professional team and very helpful..nothing is too much trouble for these people...willinh to help no matter what and especially in the current climate... Read more
6th Nov 2020 (4 years ago)
C Matthews
The girls in the office were really helpful as I had never rented before. Any questions I had were answered promptly.... Read more
Tenant
28th Oct 2020 (4 years ago)
S Davies
Excellent service from to start to finish. Can’t rate them highly enough.... Read more
28th Oct 2020 (4 years ago)
R Peterson
Helpful, efficient and friendly staff, great COVID measures in place, very impressed. A cut above the other agents in the area that's for sure!... Read more
16th Oct 2020 (4 years ago)
A jamieson
Very helpful, staff are wonderful and always helpful and quick to get back to you with any info you need. Would defo recommend ????... Read more
7th Aug 2020 (4 years ago)
T weeally

Absolute incompetent shower. They have a great front but once you pull that away you'll find that they have zero infrastructure to support the business and lack the intelligence to deal with even the simple things.
I love how on the other reviews here that they've asked for the reviewer to contact them - which is a laugh because whenever you contact them about a problem you’ll hear nothing but the wind whistle.
If you have to rent from them, then make sure you can agree short-term let so you can get out when inevitably you begin to have issues with them.
***Edit***
So Ayr lettings obviously claiming any negative reviews here are "fake reviews" - when the truth is the only fake reviews here are the two 5 star ones posted directly after my own.
Coincidence?
You decide.
To infer people are randomly surfing the internet looking for businesses to trash is just misdirection - but let me guess - the "fake reviews" may also be a rival looking to steal your business - right?
Deluded.
A tip for anyone looking to actually steal their business - just run a better business and take the criticism on the chin instead of screaming that there are monsters with fake passports hiding under the bed causing havoc when the lights go out.
This review was posted via a well established google account which is about 10 years old and is always signed in, if they had half a clue they'd realise that on platforms such as G+ when it was a thing, very rarely did anyone have an account with their actual name and as such, a nickname was used so that you were easily recognisable in the various communities across that platform.
Why should I sign out of that just to post a review to temper your paranoia?
This is a genuine review Ayr Lettings whether you like it or not. You're a shambles - and your bluster about "fully trained" staff means nothing to those of us who've actually had to deal with you.
You have the cheek to talk about fake reviews - I mean how long have you been going yet you only have 9 google reviews and at least three of them you've written yourself. Is it a coincidence that the positive reviews are written in a way to counter the negative ones? Someone complains about a repair - low and behold a new review claiming repairs were fast and effortless.
Yeah, I see you.
Attempting to clam that because people haven't used their initial and surname means their review is in some way inaccurate or false - is just more of that front I mentioned three months ago and a pathetic attempt at misdirection and avoidance of criticism.
As for claiming that people can contact their office to discuss any issues, well of course you can - and they'll assure you that they'll look into it or are taking care of it or it's something they can look at, blah, blah, blah., instead of saying "listen we just collect the rent and take a percentage and we've no actual interest in resolving the issue..."
The reason people are giving them poor reviews is because people have already contacted their office and are unhappy with the outcome after countless discussions. This is not something that's so difficult to comprehend that it's beyond the realms of human understanding.
Ayr Lettings and Estate agents are used car salesmen - full of hot air with zero skill-set or ability to carry out the role. And their repairs guy is hopeless too - definitely not a tradesman - but because those who employ him haven't got a clue, then what caliber of tradesman would you expect them to employ?
And by their own admission here - they need to run to the actual owners of the property before they can action any repairs - that includes emergency repairs - think about that for a second.
But a final note for Ayr lettings and estate agents - Google reviews is not a platform for you to answer customer complaints ok - we've already went through that with you - it's a platform for people to share their experience of you - good or bad and those of us who've had the misfortune of previously addressing your incompetence don't need to provide a birth certificate to validate our experience.... Read more
Tenant
16th Feb 2020 (4 years ago)
S Campbell
Fantastic service. Any repairs are done really quickly and I have had no issues whatsoever. Would highly recommend them if you are looking to let... Read more
Tenant
5th Nov 2019 (5 years ago)
S Liddle
Provided me with all the relevant information & advice I needed, as I was totally new to the letting game. Found suitable tenants & kept me well informed on the progress along the way. No issues at all.... Read more
Landlord
4th Nov 2019 (5 years ago)
E brown
Allan and team proactive and helpful when needed... Read more
28th Oct 2019 (5 years ago)
L Campbell
Con people into signing tenancies whilst house is up for sale... Read more
Tenant
7th Mar 2019 (5 years ago)
F Furmage
You know fine well who this is....you couldn't run a bath never mind manage a property....does your clients know that your shoddy repairs have now resulted in thousands of pounds of damage to their property because you obviously do not have a clue what you are doing. .
Furthermore getting you're Aunty or uncle to fill in a review telling every one how fabulous you are is pathetic.....
Either get your house in order of throw in the towel and do everyone a favour... Read more
6th Mar 2019 (5 years ago)
F T
I have my buy to let portfolio with Ayr Estate & Lettings. They've been brilliant!! When there was a misunderstanding, it was sorted out to my satisfaction. I will highly recommend them. They are efficient, proactive and swift.... Read more
Landlord
27th Feb 2019 (5 years ago)