D Higgins
Absolutely appalling service !
Sent in forms on Friday 31st May regarding a rental property at Carseloch Rd Ayr, we offered 6 months rent upfront on top of the 2 months deposit.
We received a reply from Samantha Outten quoting “Many thanks for your applications, we will get back to you about a viewing in due course.”
We called on Tuesday 4th June to see if there was any update, only to be told there was a block viewing on Saturday 1st June that we were never told about and the landlord had picked one of the viewers.
When we asked if we would have been informed that our offer was not successful, we were told “we sometimes have up to 50 applicants for a property so………”
Excuse me but if you have up to 50 applicants then you will contact 49 applicants and tell them they have not been successful. That would be the professional and decent thing to do.
We were also told that it states in their wording that if we don’t hear back then we weren’t successful.
Actually it states in your wording that you will respond within 5 days.
Oh and then the girl on the phone actually hung the phone up mid conversation.
As landlords ourselves we have never treated any tenant or potential tenant in the manner that the staff of Galbraith’s have today, and the fact that there are dozens of applicants for every property these days does not give you the right to be as unprofessional and ungrateful as you are.... Read more
Landlord
4th Jun 2024 (7 mo. ago)
S Summers
Thank You to Samantha Outten & Amber for a wonderful experience with Galbraith Ayr. Absolute professionalism to the highest standards, excellent communications and very helpful with all aspects. We appreciate that you showed attention to detail, and were friendly and personable throughout the entire process. I would highly recommend Galbraith Ayr! *****... Read more
28th Mar 2022 (2 years ago)
A B
Fiona was proactive in helping us to find our house. She was so aware of what we were looking for in a property. We were very impressed. She managed to arrange an early viewing, during our tight schedule and in the difficult times of lockdown. We are delighted with our purchase. Thank you.... Read more
Buyer
1st Apr 2021 (3 years ago)
J Mann
Very impressed by my recent experience with Galbraiths Ayr. Special mention to Fiona Fulton as I found her to be very professional and friendly with effective communication with regards to all of our technical questions.... Read more
27th Mar 2021 (3 years ago)
Terrible experience when selling our house in Ayrshire
Would not recommend... Read more
Seller
9th Mar 2021 (3 years ago)
L (Hérisson)
Many times in my search for finding a house have I come across estate agents who do not show any interest in providing a service. Not so the Ayr branch of Galbraith’s! In particular my experience with Jake Shaw-Tan will go a long way in restoring my faith in the estate-agency avocation: a genuine ‘can-do’ attitude, impressive knowledge of his craft, respectful yet amiable communication and efficiency are skills that stand out in this often maligned (for good reason) trade. I am convinced that someone looking to buy a mansion would be treated the same as those of us with modest means! A rare gem!... Read more
12th Jan 2021 (4 years ago)
M Alexander
I'm a real asset investor interested in investing in Scotland. Galbraith's in Ayr were so dismissive and frankly a bit rude to me when I turned up, admittedly without an appointment, we had to go elsewhere for advice.... Read more
22nd Nov 2017 (7 years ago)
KevMac
This office provided us with an excellent and trustworthy service. Our property was sold quickly by very friendly, reliable and professional agents who were able to provided sound marketing advice. Highly recommended.... Read more
Seller
31st Oct 2017 (7 years ago)