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- Belvoir - Leicester
Belvoir - Leicester
Closes at 5:45pm
105 Queens Road, LE2 1TT
Belvoir Leicester are an estate agent in Leicester. They mainly list properties in LE1, LE2 and LE3. Over the last 6 months, they've listed 20 properties, with 28 currently on the market. Most of the properties listed have 2 bedrooms. They list properties for sale on Zoopla.
Opening hours
- Monday 9:00am - 5:45pm
- Tuesday 9:00am - 5:45pm
- Wednesday 9:00am - 5:45pm
- Thursday 9:00am - 5:45pm
- Friday 9:00am - 5:45pm
- Saturday 10:00am - 2:00pm
- Sunday Closed
View all details
Belvoir - Leicester Reviews (164)
Have you used this agent?
58%
6%
3%
2%
30%
All (164)
Seller (2)
Buyer (4)
Landlord (23)
Tenant (56)
General (79)
J Khan
Mohammed gave an excellent service, thank you!
29th Oct 2024 (11 weeks ago)
Jade
terrible staff that have no idea what's going on and take ages to respond but the information they give will probably be wrong anyway
2nd Oct 2024 (15 weeks ago)
D Smith
Why is this estate agent sending me and others over 10 emails about the same property I'm not interested in (within two weeks?) If I wanted a viewing... I know where you are, how desperate is this company for tenants? Stop spamming!
24th Sep 2024 (16 weeks ago)
C Z.
THE WORST LETTING AGENCY EVER!! Even 1 star is too much!! I rented a 1-bed flat for a whole year in Leicester and everything was extremely bad. The false advertising, they lied at the viewing saying that everything in the flat is working washing machine etc. but it broke in the first day after starting renting. I received the flat in the worst condition ever, really dirty with spiders infestation inside the apartment which continued to be the whole year… From the start, communication was poor, with emails and calls often going unanswered. Maintenance issues were either ignored or took far too long to be resolved, for the washing machine it took 4 MONTHS for someone to come and repaired it, meanwhile I had to live with a water leak in the flat, black mold appeared and couldn’t wash my clothes. For the spider infestation they did nothing and only said “to use a bug spray”, there was a major problem as well with the toilet which was leaking and it took weeks to have it repaired. I had to pay a lot of money for the water bills just because they weren’t competent enough to repair everything before having it rented…at the end of the tenancy they even blamed me I didn’t hoover and they have the audacity to not give me the deposit back in the beginning and forgot how I received the flat on the first day!! OVERALL, never rent from them as you will waste all your money and in exchange you will receive a nightmare of 6-12 months of living in a moldy, problematic apartment!!
Tenant
29th Aug 2024 (20 weeks ago)
J Cox
We have no problem using Belvoir Leicester and we have several properties they manage for us. We have always found them to be friendly and efficient. We live in Brighton and our rental properties are around Leicester so we rely on them to look after our properties and tenants. We would not hesitate to recommend them to anybody.
Landlord
26th Aug 2024 (20 weeks ago)
D S
One of the worst companies - a young lady came to present viewing of the flat, what she did was only to open the doors. That's it.
She didn't know anything about the flat.
She even didn't know information from the advert, was not polite and was defensive on any question.
Even if you put application form for the flat, the agency does not send you any confirmation, a few weeks without any feedback from the company - very poor quality
18th Apr 2024 (8 mo. ago)
K S
They respond quickly for any of our queries. Staff's were available at right time starting from viewing a property till u sucessfully move in new home. Had good positive vibe with Belvoir.
Tenant
18th Apr 2024 (8 mo. ago)
wooboy32
Overall happy but one concern. Reported leak and lack of heating by Belvoir from new tenant. Belvoir asked to call out emergency cover to invest fault. Luckily the previous tenant had already visited the property and had explained to me that both faults were not faults. My concern is that Belvoir immediately went to calling out out emergency cover without any invest into whether the fault warranted this.
Landlord
17th Apr 2024 (8 mo. ago)
Saty
I can't believe how smooth Manpreet made the whole process. From start to finish, she was like a real estate ninja, getting us the perfect viewing in record time. 5 stars all the way for Manpreet and Belvior!
11th Apr 2024 (9 mo. ago)
Demps
If I could leave a 0 I would. Management is non existent which then shows in the lack of professionalism from the rest of the staff. Awful wouldn’t recommend buying, selling or renting with them.
3rd Apr 2024 (9 mo. ago)
M Bardsley
Worst letting agent imaginable. I would avoid like to plague
Landlord
24th Jan 2024 (11 mo. ago)
T Ron
Joke of a company do not recommended
8th Nov 2023 (1 year ago)
B Nowitzki
Absolutely shocking company they will enter your property without consent
Tenant
19th Oct 2023 (1 year ago)
K X
???? Bunch Of Cowboy's ???? please use another Estate Agent
17th Oct 2023 (1 year ago)
D
Worst estate agent I have encountered in 15 years of being a landlord and I have used quite a few. Briefly, extremely poor management. They even missed a gas safety by six months. All they did was blame tenants for non contact. That was the senior property managers constant excuse. I asked her to speak with them if that was the case. I never got any response from her about that because it simply was not true. The tenants proved to me that they do respond and I have had no difficulties at all since I took over managing my property. My tenants informed me they reported an issue and I never got to know about it and in the end they fixed the problem at their expense.
They took five weeks to market my property and then the senior person there was rude when I kept chasing up why my property was taking so long to go on market. There is more, but I won’t go into detail. What estate agent takes FIVE weeks to put a property up for sale? All that time down the pan and while they did nothing there was an interest rate rise. They marketed a two bed house as a I bed flat! I had to contact them. No floor plans until I pointed that out, and the ones added had no indication of room sizes and obviously had been cut and pasted from another agents advert. Rubbish pictures. That is the level of the commitment and drive . And I was going to pay nearly 2k for this level of service? No I wasn’t so I instructed them to remove it off RM. They were never going to sell it if it takes five weeks for them to even put on the market.
If you do decide to choose them to sell your property, watch out for how that quote you for that. They are not very forward. They will quote a low percentage but the sale is subject to a minimum fee which works out higher! Please check that but I’d recommend contacting another agent regarding sales or management. I only appointed them as I saw on their site they were voted 15 out of thousands of agents. Looking back, I should have asked where can that verified. No way can such sloppy service be rated that high. Other branches may be good, but not this one and I was a paying client. They don’t appreciate your clientele and resort to offensive behaviour. It seems my choice to pay the breakout fee and move on was the cause for her unpleasant threatening email which she headed with Without Prejudice. I doubt she even knows what that means as she is threatening me when I owed nothing.
I paid what they wanted to end my dealings according to their breakout clause in contract with them and still they threatened me with legal action and ccj in very harsh legal tones in writing which offended me. Is that how you treat a paying client who owes nothing? And this is in writing. Also the contract was that they provide a decent management service. They provided a poor service and they were informed I was unhappy about their management of my property many times. So it’s ok if they don’t meet their contractual obligation!
They are unprofessional and in writing the senior person accused me of threatening behaviour towards my tenants saying they had told her I threatened them. This was simply a lie designed to cause me offence and upset. My tenants strongly deny ever asking Belvoir for any assistance over my and their dealings. In fact they provided a statement to dismiss that claim.
I complained to the owner. He simply ignored my emails. Incredible arrogance. He will most likely ignore your correspondence if you write to complain. I’m glad I got rid of them even though I had to pay so if you’re a landlord looking to transfer property management to them, don’t. If you do, you won’t get any property management and they will charge you a fee if you’re unhappy and decide to dispense of their services. That breakout clause is not mentioned verbally and you should read the contract fully as they won’t tell you about it. One star really is too much for them. Everything in this review can be proven with emails including their threats that they put in writing to recover money not owed. They are horrible bullies.
Landlord
5th Oct 2023 (1 year ago)
K B
Awful agent!
Should be a zero star review.
This agent tries to screw people out of extra rent by trying to make people give 2 months notice in a periodic tenancy when stator law states that 1 months notice is needed. For all those reading this statatory law will out rule and dodgy clause they have added! Don't let them screw you over!
They also are unfair and screw people out of deposit! When the houses are handed in a bad state at the start but better at the end!
Do not use this agent!!
Tenant
5th Oct 2023 (1 year ago)
H Nuvie
Serious letting agents, dedicated to their jobs
Landlord
7th Sep 2023 (1 year ago)
M Imran
Realistically I shouldn't be giving it a one. This is quite possibly the worst estate agency I have come across for the following reasons:
Firstly, When we initially moved into the property it was a MESS. It had not been cleaned and the carpets stunk of beer.
Secondly, we were broken into and when I told the estate agents I was laughed at. They were extremely unhelpful throughout the whole ordeal.
Lastly, We cannot forget about the rat infestation in the house. We reported it several times and we never got an urgent call back. Only after we moved out did they contact us about someone coming in.
STUDENTS STAY AWAY
Tenant
12th Jul 2023 (1 year ago)
V Karan
I had a great experience with Belvoir. I'm currently renting an apartment through them and whenever there is any problem they get it sorted quickly
Tenant
1st Jul 2023 (1 year ago)
garyames1
I am a plumbing and heating contractor and have worked for Belvoir Lettings in Leicester for 5 years and the team there is very helpful and professional,
Maintenance and boiler breakdowns are passed over to me and then they will check the jobs are satisfactory completed in good time.
It has been a pleasure getting to know and build a working relationship with these friendly and helpful people.
I wouldn't hesitate to recommend them to anyone looking for a professional and friendly service.
Thanks, Belvoir lettings of Queens Rd Leicester.
Gary of Amos Plumbing and Heating.
29th Jun 2023 (1 year ago)
M Cross
Been in my property 2 years & reported over 5 things that need repairing & not one thing has been done. Mould & damp causing my front room wall to
Start peeling off & is now bare brick & none there seems to be interested in sorting it just keep getting people sent round to do quotes over the past year.
JOKE
Tenant
16th May 2023 (1 year ago)
S Sree
Good customer service... everything fast and clear ...tnks team
28th Apr 2023 (1 year ago)
C Smalling
I’d like to personally highlight a supposed senior member of staff Gary that will prioritise personal friendships rather than following protocol for renting a property
Also it is to be brought to everyone’s attention that wishes to engage with this letting agency that they will make up false narratives about the property no longer being available based on your name and “look” which may not be deemed appropriate for you to rent a property from them
I’d highly advise to read the other reviews which echo a similar sentiment and avoid this company at all cost to void any further disappointment and overall implied notion of the agency not following an equality protocol either
Tenant
28th Mar 2023 (1 year ago)
D Costantini
I really want to thank Carine, Justin, Georgia and Simran for all the help and the support they gave me to find my new flat.
You are amazing!!!
20th Mar 2023 (1 year ago)
A Khan
Good agency but most of the time they cancel viewing
23rd Feb 2023 (1 year ago)
G Khan
Very unprofessional. Chose wrong tenants who ruined our property. Left holes in our ceiling and took no responsibility for it.
Had to change our agent.
Let down by them.
Stay away
Landlord
27th Jan 2023 (1 year ago)
I Malick
It was a very smooth experience.
21st Oct 2022 (2 years ago)
R Cafferata
As many others have said, we recieved fraudulant claims on our deposit when trying to leave, as well as terrible maintenance, attempts to increase rent illegally, being told where to dispose of bulky items and then tried to claim damages from this.
DO NOT ACCEPT deposit deductions! Make sure to challenge through the dispute service. Belvoir refused to give the deposit information for us to challenge this and tried several times to say we had to accept charges, don't give in! Insist they give you your deposit information to challenge charges.
Tenant
6th Oct 2022 (2 years ago)
E Adenike
They don’t deserve any star at all. They fixed a viewing for me since last week and even sent a reminder two days ago. Only for me to get here and they said it not in their calendar and I had to walk down here, I’m 8 months pregnant.
6th Oct 2022 (2 years ago)
D White
Absolutely disgracefull what Belvoir Leicester staff and Dr Shah the landlord and his familly put us through in the 8 years we rented from them!
Failure to complete repairs multiple times forcing us to get Oadby and wigston council involved 4 seperate times in 8 years including,
Having to repair the cooker in the property ourselves.
Failure to re-decorate after multiple floods in the property(leaving us with water damaged walls for over 2 years).
Leaving us with tools and debris in the loft after carrying out a boiler replacement, including sharp metal cutting disks and huge off cuts of pipe with jagged edges, destroyed some stored familly items at the same time.
Turning up at the property without 24hours notice harassing a familly member with mental health issues, inducing an accute anxiety attack and months of depression and anxiety all logged with our GP!
Leaving us with windows we could not open due to rendering on the outside of building crumbling and fowling it up. windows we could not close and secure at all forcing us to not be able to leave the property unattended for over 6mths, huge 2 inch gaps in the windows, seals falling out of 70 percent of the windows in the propertry causiing rain to entering and rendering it impossible for us to have any belongings near windows or cills.
They constantly lied and tried to blame it on us not allowing them access to quote or repair! I mean why would we report something that is having an ill effect on us then not allow entry seriously!?, they could not even be bothered to dream up a good lie.
Thankfully at least one person has some integrity at Belvoir because they confirmed to the council we had allowed access 100 percent of the time with 24hrs notice.
In the end Oadby and wigston council had to negotiate an early tenancy ending to get us out of a house that was not fit to live in. (all of which is logged with the above mentioned council and available for public access on request)
And finally Belvoir lettings party trick the old lets try rob the deposit, becauce you no it just was not quite up to Belvoir form without was it??
All in all probably the worst experience in our lives thanks to Bhavna Odedra and her band of theives,crooks,liars and down right bullies.
Tenant
22nd Sep 2022 (2 years ago)
S Tanna
I asked for a viewing on a property, I got a phone call and instructed the agent that I can only view the property on Saturday, there after I am admitted into the hospital, I was informed that he will get back to me. Until today I have never received any call calls from the agent or their Manager. PS I am a retiring Landlord with a portfolio and I was looking at handing my interest over to an agent. If you can be bothered with customers there will come a time when customers will ignore your business just as you are ignoring customers currently. I feel for the people who are your current customers. 1star is over rated.
Landlord
6th Sep 2022 (2 years ago)
N Paranjape
Our experience with Belvoir Leicester was extremely disappointing as they didn't initiate payments until the start of tenancy despite us providing the information that few of the tenants were outside the UK and it would take 3 working days for the monies to reach them. Furthermore, the tenancy agreement was not ready even on the day of moving and was still being made. The rep from Belvoir, Suman Mehta, was extremely irresponsible and unprofessional and had no idea about the situation we had expressed to her clearly before. I would not recommend moving through with them.
Tenant
26th Aug 2022 (2 years ago)
7 Jossy
Thanks for your focus and determination in helping us get our desired home. One of your strengths is that you always deliver your services on time. Your willingness to look outside of yourself and make those around you better is one of the most valuable contributions you’re making.
Thank you
3rd May 2022 (2 years ago)
F Olatunji
I received great service from Belvoir Lettings Leicester. Felix and Meagan were amazing!
25th Mar 2022 (2 years ago)
T Giners
Great service. Called up regarding a property but it was already let however they helped me look at other properties and I found one I liked. Hopefully I get this one ????????
Great customer services. Well done to everyone at Belvoir.
Tenant
16th Mar 2022 (2 years ago)
Nen
Messed up my booking for a property. Seems that most agents in this town are like this, go without an agent if you can.
15th Mar 2022 (2 years ago)
G dargvainyte
I don’t even think they deserve 1 star.
Been renting with Belvoir nearly 10 years. First of all never missed payment. And been always looking after a home at the time I lived in. Anytime anything needed to be fixed I had to chase and chase even when was danger to my own life when I had leak through my kitchen lightening I had to always ring and be abrupt with them.
Secondly my flat come on marker for sale they not even wanted to tell me about it ! I find out from my friend ( great communication as always ). Then I decided because I lived in property maybe make offer and purchase and even then I been treated life third class citizen without any rights stating that they not sure if I have enough fund to purchase this properly ! ( bare in mind I just purchased 3 bedroom house ) well what can I say they loss.
When I decided to move - they wanted me to stay 2 months notice when my tenancy agreement stated 1 month . Again please everyone read what you getting yourself into this agency. As in my contract said general living condition won’t be charged deposit but now I’m getting charged for everything even mould I been telling for years needs to be sorted as ventilation in a building is poor . They trying they best rip me off with everything like walls not being painted ( where landlord never bother to paint).
It’s fine I won’t get poor of how much you will try rip me off .
Also flat was entered for viewings without my permission or letting me know ! And that is invasion of privacy .
Any day you speak to anyone they rude and not wanting to deal in professional manner. They manager never want take responsibility.
Also now I been called a liar as I booked council pick the waste and got all emails and I been told I am not said to guy sitting downstairs… it’s getting better and better.
Good luck running your business with your trainers underneath the table When client enter the office . Professionalism is just 0 in that place.
Tenant
3rd Mar 2022 (2 years ago)
T M
I have not had a good experience at all yet.
Everything went smoothly with my application and deposit however the move in day was delayed past the advertised date so they could prepare it. This was not done. I have found toilet roll and personal belongings of the previous tenant (photos, electronics etc). Toilet seat was also not attached and not mentioned in my inventory report. Black mould in the shower which a £4 CIF can fix. I am waiting for a response to all this.
On the day I was given to collect my keys, the keys were missing. The staff member (they know who they are) had the keys on their person and took them home over the weekend. This, as i told them and you can imagine, caused a pile up of issues and inconveniences. I am not comfortable with the attitude this is being handled, almost like its a laughable mistake?
I will update this once i have spoken to the manager who is on holiday. I have been waiting over a week to resolve these issues. Based on my experience thus far i would reccomend you avoid Belvoir Lettings.
Tenant
28th Feb 2022 (2 years ago)
M Lee
Awful. First they gave me the wrong door number so I knocked on the door and was greeted by a lady who had no idea what was going on! Then the man showing us around turned up half an hour late, no greeting, no apology just walked towards the door of the property next door! So I said to him "you're a bit late mate" and he really didn't care! Not impressed at all! Bad service all round.
21st Feb 2022 (2 years ago)
S jackson
I was trying to help a friend with hearing difficulties and they couldn't even manage an email without some pushing. Talk about not knowing how to do you job.
As I was just the middle man for my friend and they where lacking in professionalism and without even checking references or doing anything rejected said friend before even getting reference details
1st Feb 2022 (2 years ago)
C Jones
Belvoir have been nothing but trouble during our tenancy.
They are none responsive and were on many occasions, the worst one was when we asked for them to look at a leak and then we get a call from a plumber 3 months later without any heads up saying Belvoir arranged for him to look at it.
We asked for 3 of the 4 dining room chairs to be fixed as they were damaged before we moved in and had really wobbly legs, this never got dealt with. They then had the cheek to claim these repairs from our deposit when our tenancy ended.
Finally, when it was time to send us our deposit back to us, they informed us the damages etc would cost us £500, which was just about half of the original deposit. When we disputed this they backtracked and claimed the damages only cost £150 and they miscalculated. They then took weeks on end to reply to us providing little to no help in retrieving the final deposit.
They clearly have no regard for the tenants they are supposed to be supporting and only favors themselves and the landlords that they work with.
Tenant
29th Oct 2021 (3 years ago)
B Frances
Really good quality service who made our move go very smoothly! Easily contactable, and quickly responded to all of our enquiries. Megan, Ellena and Jevon really stood out and went above and beyond to help us!
4th Oct 2021 (3 years ago)
C Parmar
Not responsive. I have tried to call multiple times and I am going against the Google opening times but the line keeps saying closed. Weird. Opening times are incorrect and not updated so that's worried me.
4th Sep 2021 (3 years ago)
M Rana
great experience purchasing a property. aasim was good help
Buyer
11th Aug 2021 (3 years ago)
L Andrews
SCAMMERS AVOID AT ALL COSTS STAFF ARE RUDE AND MANAGER IS A SCAMMER
5th Aug 2021 (3 years ago)
N Reading
Extremely helpful with arranging my move to a new property & always willing to go above and beyond to help with any requests I had. Friendly and professional service.
Tenant
9th Jul 2021 (3 years ago)
N Challenor
Helped me find and move into a place super super easily. Great communication, fab service!
Tenant
9th Jul 2021 (3 years ago)
G Siddons
ZAHRA S
THANK YOU SO MUCH FOR THE TEAM AT BELVOIR IN HELPING ME WITH THE PROCES OF MY FIRST HOME! AASIMM MADE THE WHOLE PROCESS VERY SMOOTH AND I WOULD GIVE HIM 10 OUT OF 10 FOR HIS SERVICE PROVIDED. THANK YOU FOR GOING THE EXTRA MILE. I ALWAYS IMAGAGINED DEALING WITH ESTATE AGENTS A VERY STRESSFUL PROCESS HOWEVER AASSIM AND THE TEAM PROVED THIS WRONG! THANK YOU AND I WILL DEFINETLY RECOMMEND BELVOIR TO ALL.
Buyer
4th Jun 2021 (3 years ago)
mUT4nTz
Professional and kind
4th Jun 2021 (3 years ago)
F Smith
Agreed a property to let with Belvoir, paid the holding deposit and cancelled other viewings that we had planned.
The company then informed us they had accepted multiple holding deposits (which is illegal) and the flat had been let to somebody else.
When I questioned this practice through email, they just fobbed me off and refused to acknowledge that they had acted illegally or even apologise.
Avoid if you are looking for a professional letting agency.
Tenant
3rd Jun 2021 (3 years ago)
C Field
Georgina was incredibly helpful helping to arnage our new flat! Thank you :)
Tenant
28th May 2021 (3 years ago)
M O'Donnell
Very good service ????
14th May 2021 (3 years ago)
T Carnell
Really easy to sort out our new tenancy. Staff were very helpful and the flat is perfect.
Tenant
14th May 2021 (3 years ago)
S Hall
Really friendly and helpful service, thorough inventory received prior to move in, very professional
Tenant
7th May 2021 (3 years ago)
Nicola
The worst lettings estate agents and I will never use them again!!
Landlord
7th May 2021 (3 years ago)
S Gill
Fantastic team. Consistently great service going the extra mile. Highly recommended.
5th May 2021 (3 years ago)
G Cary
They were a huge a help, and their customer service was excellent.
21st Apr 2021 (3 years ago)
D airinei
Great service and professional staff highly recommend
12th Apr 2021 (3 years ago)
M gabriel
Veery good serveru good service and professional staff
12th Apr 2021 (3 years ago)
V Chintha
Professional staff with well maintained atmosphere rated 5 out of 5
8th Apr 2021 (3 years ago)
J Ayedun
Their service is fantastic and recommendable :)
26th Mar 2021 (3 years ago)
A Gerke
Georgina was a pleasure to work with, very responsive, professional and friendly.
24th Mar 2021 (3 years ago)
V dev
They really provide a good service
12th Mar 2021 (3 years ago)
S S
ASIM WAS FABULOUS
12th Mar 2021 (3 years ago)
A malik
Aasim has been a great agent dealing with my sale
Seller
12th Mar 2021 (3 years ago)
H Rahman
Came to Belvoir after having a bad experience with a private land lord who messed us about for 3 weeks straight. The process was very straight forward, and it took us less than 2 weeks to move into our new home. Would definitely recommend them to everyone!
Tenant
19th Feb 2021 (3 years ago)
-moonwalkin
Friendly staff and very professional, clean and bright office. Went through everything we needed to know as new tenants clearly and concisely. Would recommend!
Tenant
18th Feb 2021 (3 years ago)
S Lawrie
Quick service, easy online way of signing documents and paying deposit
12th Feb 2021 (3 years ago)
C Johnson
Always super helpful via phone and email and kept in good contact throughout process of arranging viewings and moving in. Always polite.
Tenant
12th Feb 2021 (3 years ago)
Z Choudary
Monica has been a pleasure to deal with, very professional and polite. Would definitely recommend ????????
9th Feb 2021 (3 years ago)
S Johnson
Fantastic service, really helpful, happy to help with any questions we had. It really made moving so much easier!
5th Feb 2021 (3 years ago)
U uk
Lovely helpful staff , great customer service . Thanks
15th Jan 2021 (3 years ago)
G Fazio
I've rented a property with Belvoir. The service is really friendly and professional. The reference process was easy and quick, would strongly recommend!
Tenant
11th Jan 2021 (4 years ago)
A Lawson
Very professional and excellent communication. Yasmin and Monica made the whole process go very quickly and smoothly and we couldn't have asked for a better service.
9th Jan 2021 (4 years ago)
George
Just rented a property through these guys. Extremely quick at responding considering the Covid-19 situation. Flat was in perfect condition. Can't fault them!
Tenant
8th Jan 2021 (4 years ago)
R Edwards
We have used Belvoir this last 9 months since first investing in Leicester and found them to be highly professional and very diligent.
Landlord
7th Jan 2021 (4 years ago)
B Hastie
Made the process really easy especially as I was doing it on behalf of someone else abroad.
5th Jan 2021 (4 years ago)
C Avison
Professional team with quick responses when sorting out rent and paper work, looking forward to renting one of their properties
Tenant
23rd Dec 2020 (4 years ago)
S Turlington
We were very pleased with the letting agency as we needed to move quick everyone was really helpful
16th Dec 2020 (4 years ago)
L Sydenham
Had a really smooth rental process from start to when I begun my tenancy- only 2 days in so far!
Staff were really easy to communicate with and explained everything really clearly.
The reference process was really easy too!
Would definetly recommend
Tenant
26th Nov 2020 (4 years ago)
C procinski
Had a great experience, made it easy and simple for me. Monica was extremely helpful!
25th Nov 2020 (4 years ago)
F Miguil
I have been wanting my heater fixed for coming up to 2.5 months now. My baby’s room is freezing and it is winter and nobody at Belvoir seems to want to do anything to get the job done. I don’t know if it’s their contractors that can’t be bothered but there Seems to be no urgency to want to get anything done. Every time I’ve been told I will get a call back I never do and I find myself calling everyday. I am extremely unhappy with the service provided.
Since I put up my review I was called swiftly and my problem was resolved
Tenant
24th Nov 2020 (4 years ago)
R G
AVOID AVOID AVOID - especially if you are a student!!
When we collected the keys, we entered the property to find an overwhelming amount of damp and mould spread across all rooms inside of the house. The house was also unclean and unkempt and smelt of cigarettes. Upstairs, two of the mattresses were covered in human excrement and urine, with yellow stains down the side of one bedframe. There was also broken appliances: a bedside lamp with bare wires and an iron with missing buttons. The hoover and oven were filled with grease. There were also no working batteries in the smoke detector alarms and the carbon monoxide alarm. We were unable to use the property for two weeks while the landlord rectified the issues.
A few months into the tenancy, the lock on our front door broke due to cold weather. After two weeks of complaining, Belvoir finally agreed to arrange for repairs. The landlord came to our house afterwards and told us that Belvoir had informed them that we had broken the lock purposely, and that we had personally chosen the contractor who had overcharged for the cost of the repairs.
We raised concerns with Belvoir Leicester over the way they arranged and organised viewings of the property. As a statutory right, we expected at least twenty- four hours’ notice before a viewing should take place. Belvoir never followed this rule. We were never given the full twenty- four hours’ notice and on one particular occasion, we received an email at 2pm informing us of a house viewing at 3pm that same afternoon. On days we were given more notice (but still less than twenty- four hours), a Belvoir representative would attend the property with clients an hour or more earlier than we were initially informed. As I am sure you can understand, this was very stressful and meant that our daily activities were interrupted.
Despite the extremely poor condition in which we found the property in, when moving out we left the property immaculate. The inside of the house was cleaned, and the garden was de- weeded. Due to COVID-19 restrictions at the time, we were told that the post- tenancy inspection needed to be delayed for seventy- two hours after moving out. However Belvoir did not attend to the property for at least four weeks after this period. I consistently made contact with Belvoir Leicester’s office by email and phone to request an update. After more than two month’s delay in making contact with us, we received an email from Belvoir informing us that we would be losing approximately £265 from our £900 deposit for “cleaning” and a replacement of the bathroom sealant. This particular sealant was damaged when we commenced the tenancy, which Belvoir were aware of yet never fixed. As evidence of the “cleaning” related issues, we were sent an image of a dead fly on the windowsill, and a number of weeds in the garden area. Given the delay in Belvoir actually inspecting the property in person, it is to be expected that various weather conditions would have caused weeds to grow in the garden. However, after numerous emails and much dispute, the total deduction was agreed at £150 purely to bring the matter to an end. I made it very clear that myself and the other two tenants were still very displeased with this amount. We believe that the landlord refused to make the requested reasonable repairs during our tenancy in order to make deductions from our deposit.
Even after all of the hassle and stress that Belvoir had caused us, more tha five months after moving out of the property, we each received an email and text message from Belvoir demanding nearly £2,000 - because their NEW TENANTS have failed to pay their rent! So Belvoir thought it would be clever to chase us and try to make us pay the debt!! This email was not encrypted or protected in any way, and so the three new tenants (of whom we have never met) could view our personal email addresses. This is a clear breach of the Data Protection Act 1998.
Overall, AVOID THIS PLACE. I have never known such shocking & incompetent service. My complaint to the franchise manager was ignored
Tenant
13th Nov 2020 (4 years ago)
N B
I'm really unhappy with Belvoir Leicester. After raising serious concerns with the property which I rent, at a high cost each month, there has been no follow-up communication from them. I have been left to chase trades to get jobs completed and when the trades are too busy to fit in the jobs they just don't get done with no follow-up from Belvoir. I'm also concerned to hear about the previous post as I also have a serious damp problem which is through no fault of mine. I am considering my options. As a family we intended to be at the property long-term which I'm sure would have pleased the landlord but enough is enough.
Tenant
28th Oct 2020 (4 years ago)
Ratenga
Really smooth and professional process. Highly recommend.
5th Oct 2020 (4 years ago)
L Hurley
DO NOT USE! Our rented property had excrement and vomit all over the beds prior to moving in, which Belvior failed to notice/mention on their report prior to us moving in. There was also a severe damp issue which was not resolved, despite countless complaints to both the landlord and the letting agents. Belvior then deducted a significant amount from our deposits to sort out the damp issue upon our tenancy ending, even though it wasn't our fault/issue to fix. We also recieved no help or support during the Covid crisis. Please do not use Belvoir, especially if you are a student. We were utterly appalled by their shoddy service and poor attitude.
Tenant
29th Sep 2020 (4 years ago)
Ahtif
Been looking after my portfolio for a number of years cant fault there services. Aasim sourced us properties rented them out for us and sold for us the full package. Cant fault the company
Landlord
26th Sep 2020 (4 years ago)
U anwar
Great company. Highly recommend Aasim great guy his property knowledge is un real. All my property dealings are with him!
26th Sep 2020 (4 years ago)
D Potts
Very professional and were always happy to help and answer any questions with arranging my tenancy. Whilst the agent who ran the viewing wasn't very clued up on the property, Scarlett at the office, along with everyone else I spoke to there, were fantastic.
Tenant
10th Sep 2020 (4 years ago)
K Bosinska
Bad attitude
30th Aug 2020 (4 years ago)
M first
Possibly the worst estate agents in Leicester very unprofessional took a day off work to view a property on London rd only to be told five minutes before the viewing that it's no longer available as an application has been approved I was already at the property when I received the email no phone call or anything was made to me after calling up I was bombarded with an array of excuses when asked why I wasn't informed when I called up two hours before I attended they simply said they find out last minute once again no apology or anything which was a shame I lost a days wages and taxi costs avoid this place if you value professionalism!!! I thought I'd seen it all then I met belvoir.
5th Aug 2020 (4 years ago)
A Cook
Very disappointed by the unprofessional conduct.
1.Arranged a viewing, the letting agent did not turn up. I called the office, they informed me that the agent was on their way. 10 minutes later I called again and they then informed me the agent could not make it, had not set off and had in fact double booked.
2. I arranged a booking for another day. They then called me, informed me that they could not even access the property that week so the first viewing(same week) booked also could not be carried out.
10th Mar 2020 (4 years ago)
N Jordan
This is a shocking agency!!! They showed my daughter a property with exposed wires near a gas flame in the kitchen, and just said there's no legal requirement for an electrical safety check. The place was dangerous, for goodness sake.
Landlords, steer clear; if you're someone looking to rent a property, steer even clearer.
31st Oct 2019 (5 years ago)
E Wells
The staff here are extremely rude to customers, in particular a woman named Scarlet. The way she speaks to people is as if she is annoyed that she actually has to do the job she is being paid to do. The staff were really impatient and don’t communicate well at all. Avoid at all costs. I know other people that rent properties from them and they have been treated in an appalling manner as well. A general attitude change would go a long way for these guys.
Tenant
19th Sep 2019 (5 years ago)
K Shah
I don't usually do reviews but I had to mention the exceptional service I have received from Belvoir. I have dealt with Mikaila who has been very helpful and professional as well as everyone I have dealt with in the office. Would definitely recommend using them for any of your letting needs!
Landlord
16th Aug 2019 (5 years ago)
D Naxui
Leeches - that's all they are, will take advantage of students to the fullest
16th Aug 2019 (5 years ago)
D H
Our tenancy was transferred a year and a half into our tenancy. During the tenancy we were misinformed about rent amounts and repeatedly told we owed when we didn't. Once we had left, claimed an unreasonable amount on damages (done by previous tenants and events out of our control) on the deposit which has taken 6 weeks after the tenancy to resolve.
Tenant
8th Aug 2019 (5 years ago)
B Jarram
Atrocious is the best word to describe this company. This started by me booking a viewing which I thought was booked. Turned up at the property to find out that they had never booked the my appointment. Then had the audacity to say on the phone they had never specified which Monday that it was booked for. So I booked the appointment under my partners name instead and guess what they cancel again. Ask to speak to manager for the second time and no response. And all you get is a pack of lies about how it’s not the company’s fault. Well I feel sorry for the property owner because they have simply lost a sale.
7th Aug 2019 (5 years ago)
R Singh
Having now used Belvoir Lettings on Queens Road a few times now; I couldn't recommend a better Letting Agent!
All the staff are personable and ultimately knowledgable about my property.
The tenants they've found have always respected my property.
Great job Guys!
Landlord
1st Aug 2019 (5 years ago)
J KING
Agent turned up late for the viewing, the agent we had moving in wasn't helpfull at all. Had no manners. The worst part was they didn't tell us what energy supplier we had, yet instead they signed us to the supplier and not ask for permission to do so. I wouldn't recommend this place. Awfull
Tenant
16th Jul 2019 (5 years ago)
CATHY216
What a wonderful and refreshing change from the previous letting agent. They are all friendly, whilst offering a comprehensive, informative and professional service. They keep you informed of every aspect of the property and tenant. The team of workmen that they deal with offer excellent services at competitive prices. I cannot commend them highly enough.
Landlord
6th Jun 2019 (5 years ago)
J Jacobs
Friendly and efficient service. The house had an offer almost immediately. Asim went the extra mile, even going round to read the utility meters on completion day.
Seller
21st May 2019 (5 years ago)
S Brown
Belvoir Leicester are always striving to improve their agency and find ways of helping Vendors achieve the highest net price for their biggest tax free asset as well helping Landlords maximise their investment.
11th May 2019 (5 years ago)
S D'Cruz
Fantastic customer service from all of the staff at Belvoir-Leicester. Our questions were answered promptly and we are very happy with our flat.
Tenant
14th Apr 2019 (5 years ago)
I Gore
Absolutely amazing. They were quick and efficient. We delt with vinnay who was so easy to get on with and nice. Also venita has been so patient and wonderful would definitely recommend Belvoir.
12th Apr 2019 (5 years ago)
M Calderón
Helpful, quick, and and brilliant service. The guys at the office helped me find a good room, despite I disposed of a really limited amount of time to move. They were professional, fast, and always willing to help.
Tenant
12th Feb 2019 (5 years ago)
A Salu
Friendly
6th Jan 2019 (6 years ago)
M Ahmad
Strict and stiff moving in conditions , disappointing moving out and good treatment in-between!
Stringent conditions. They insisted to add my wife as joint tenant and to carry out a separate credit check for her although I am the one paying all the rent. Strictly asked for a proof that I was moving out from the previous accommodation before accepting my application. I obviously wouldn't risk giving a moving out notice to the previous landlord and being homeless before securing my new accommodation!
The tenancy period itself was 6 months of good interaction with Belvoir team. They were cooperative and very helpful.
Unfortunately, the process of moving out of the property was a painful experience as they took unfair amount of the deposit. They purported the required fees were for professional cleaning and change of the bulbs, professional cleaning of the carpets. We definitely left the carpets cleaner than how we received it (it was full of hair and my wife had to clean it again).
The only fault is that my wife spent a lot of time and effort cleaning the apartment before moving out for them to say simply it is not a professional cleaning and take 140 pounds for cleaning and 90 pounds for the carpets+60 pounds contractors fee to do the work. I feel really sorry my poor wife wasting her effort.
They didn't even make any effort look at our inventory feedback which we sent with photos proof.
They asked us to pay for a cracked fridge door that we reported in the beginning of the tenancy. It wasn't until I sent them a reminder of the feedback and a photo proof when they accepted.
They asked again to pay for replacement of light bulbs that wasn't working and we reported in our feedback. Shockingly, when I sent them the proof they amended the required fees for cleaning and bulb replacement from 135 to 142!!
My advice for anyone would be:
1) Take photos for every thing and report when moving in.
2) Take photos (again) for every thing before moving out to prove your effort
3) Don't waste your time and effort cleaning things and get a professional cleaner to do the job
4) If you discover a defect in the carpet hidden under furniture after the reporting period, don't change the position of the furniture and keep it hidden. ( our 2nd fault was changing the position of the sofa exposing an old burn mark that they considered our fault.
Tenant
23rd Nov 2018 (6 years ago)
D Biggin
Can't help but feel they fleased us when we left our tenancy. We had to pay for damage that was already there or through things that was wear and tear, not to mention they charge a lot of money for simple cheap things like cleaning... Glad I'm not renting again, and glad it's not with Belvoir.
Tenant
22nd Nov 2018 (6 years ago)
O Holder
Never had a problem with Belvoir, communications are clear and everything seems legit. Had really dodgy letting agents before, so these were a breath of fresh air. Only criticism I have is how they pronounce the name – we're in Leicester, it's Beaver not bell-vwar!!
Landlord
22nd Nov 2018 (6 years ago)
M Lambell
Belvoir only did the tenant finding part of my letting, I contacted the landlord directly after that. The process was fine but staff didn't seem amazingly 'can-do' when I needed to print a copy of a bank statement. If I hadn't argued for them to let me print it from their office it'd have held up the process for a few days unnecessarily.
Landlord
22nd Nov 2018 (6 years ago)
McPolo
Fantastic service from very friendly staff. Leicester's best estate agents.
17th Nov 2018 (6 years ago)
A Ghosh
We used Belvoir to rent a professional property this year. The agency is helpful and has very willing employees. Prompt in arranging everything for us, albeit with a longer than average application process (& thourough). Overall I am continuing to be happy with their services and will definitely use them in future.
Tenant
17th Nov 2018 (6 years ago)
B Alborough
Not only were Belvoir consistently good letting agents but also they have a funky name that I mispronounced for years
Landlord
16th Nov 2018 (6 years ago)
K Marriott
Friendly staff. Quick to sort stuff out for us. Thank you ????
16th Nov 2018 (6 years ago)
MKYK
very easy and quick online service
16th Nov 2018 (6 years ago)
V Gill
Belvoir are an excellent agency, very helpful, got the repairs done immediately, when we vacated the flat, the bloke who came was very helpful, obviously goes without saying you have to be a good tenant, we changed the carpet, painted the walls which was only £120, but got our whole deposit within 5 working days, this agency is fantastic for decent tenants
Tenant
16th Nov 2018 (6 years ago)
A wells
Really great estate agents! Helped us every step of the way to getting our first place. Couldn’t be happier with the service provided.
Adam
Buyer
16th Nov 2018 (6 years ago)
S lahive
letting my flat through Belvior. They have been very attentive, have had a great service.
Landlord
16th Nov 2018 (6 years ago)
R Baker
Rented a house a few years back for 4 years. The lady who worked in the Leicester branch in town was always so foul, rude and awful that we nicknamed her Ursula. Repairs or contacting the Landlord always seemed to much trouble, requests took ages, the general attitude of the people on the phones stunk! Thank god I now pay a mortgage and not someone else's anymore but to be fair u think most letting agencies are the same, absolutely rubbish!
Tenant
16th Nov 2018 (6 years ago)
C Fogerty
We have had 3 properties with Belvoir in Leicester for several years and have found them to be helpful in sorting out any issues with our tenants. We use their full managed service which means we can relax knowing Belvoir will sort out any issues.
Landlord
16th Nov 2018 (6 years ago)
N Mir
Professional and go above and beyond.
1st Nov 2018 (6 years ago)
B P
Belvoir are the worst company ever. I have over 90 photographs of evidence on poor maintenance. Contractors beat up my partner for questioning their work.
Leak in bathroom from shower upstairs still not fixed over 3months later so we had to fork up costs for temporary accomodation to keep our family safe. Roof of the bathroom then fell in!!!
Mould in every room that only ever got painted over. We paid for a dehumidifier to try and keep the place drby. 89%+ humidity!!
So many other issues...
Tenant
20th Oct 2018 (6 years ago)
D garcia
I have been with these for years and they have been spot on. Extrwally helpful each and every time
2nd Oct 2018 (6 years ago)
B Campbell
Annoying to get maintenance issues sorted - their procedure wastes time as you're not in contact with the landlord.
We lost half of our £1200 deposit for no real reason. Make sure you take photos of every issue when you move in or you will be charged for damage you didn't cause.
Tenant
19th Sep 2018 (6 years ago)
D F.
The agent has arrived 15 minutes late for the viewing, not even apologizing for his delay and spoken to my partner in a very rude manner.
The property was an absolute biological bomb, mold all over the place, very poor insulation, greasy kitchen with a sticky floor, and filthy bathroom. The agent could't answer if or how these problems would be fixed before renting the place and seemed eager to leave that place asap.
30th Aug 2018 (6 years ago)
K McGowan
Belvoir, Leicester: Tenancy Application & Viewings
THIRD-PARTY DOCUMENT HANDLING ISSUE:
I had called Belvoir today and asked why the Landlord wished to move forward with an alternative tenancy application, and the reason was that Belvoir had not received my partner's application fee and application documentation. On the Goodlord website; it is not clear that both potential tenants must create an account/login each, moreover the guidance notes (where this might be explained) are not accessible as the link to them had not been working. This link may need to be corrected.
When I called today (Saturday 18th August); the representative that spoke to me said that the documents from my partner were not only missing (causing the Tenancy Application to not go ahead), but that "he hasn't submitted anything", "he hasn’t paid anything', 'we have had nothing from him".
The way I was spoken to was abrupt, rude and I was unable to clarify why this was the case as the representative kept verbally cutting me off.
She also stated that she had told me that there needed to be two separate accounts (per tenant), but when I finally managed to get a word in; I explained that I knew that would be the case for payments and document submission; but not two separate logins on Goodlord.
If Belvoir is to use an external website in which to collate application documents; it must make sure that the website is maintained; and to explain that the tenancy application will be handled by an external website as the potential tenant may not be happy to disclose their personal information to a third-party website. It is also crucial for Belvoir to make it clear that two accounts/logins must be created as Goodlord's website is misleading.
ABRUPT/LATE/RUDE REPRESENTATIVE FOR VIEWINGS:
I also want to express my concern over the representative we had come into contact with for our viewing of the Knighton Road property on Monday 6th August. He was late and didn’t explain why, he was not able to answer my basic questions about the property (such as where the boiler was located, and even questioned WHY I needed to know), he had absolutely no time for me and was very agitated and wanted to rush me out the property as quickly as possible.
He had also booked two viewings for two properties on Springfield Road for Thursday, 9th August at 11:45pm without confirming this with me. I had not received confirmation of a booking until Michaela had called me approximately one hour beforehand on the day to confirm my availability, and I informed her that I had not been contacted to book and confirm the viewings. Therefore, I had to rush over to view the properties without adequate and prior notice.
GENERAL IMPRESSION:
I feel as if Belvoir LEICESTER have handled our process very poorly, and that they have fallen very short of my expectations. The impression I have is greediness, rudeness, abruptness and a general lack of communication.
Again, I would like to state that I DO know the correct Belvoir Branch is LEICESTER, and will not accept Belvoir’s google rating to my comments as “we do not have you on our records”, “please call this number so we can verify which branch you were with”.
Tenant
18th Aug 2018 (6 years ago)
S silva
SCAM ARTISTS, AVOID.
15th Aug 2018 (6 years ago)
A Avramescu
THANK YOU JENNIFER GARDNER. The best Property Consultant. And alsow the best agenty Belvoir.
5th Jun 2018 (6 years ago)
Rob
Belvoir always give me great service, I can always rely on them to communicate with me quickly and efficiently. They have managed my property for about 7 years.
Landlord
23rd Mar 2018 (6 years ago)
I Fraser
Excellent service, very professional, smooth easy to follow service.
Very polite, highly recommended, worth every penny, if I could give 6 stars I would.
9th Mar 2018 (6 years ago)
H Ganda
The guys at Belvoir Lettings have been managing mine and my wifes property for a few years now and the service has been fantastic. They've always delivered throughout the time and helped the process to be truly hands free. Would highly recommend!
Landlord
21st Feb 2018 (6 years ago)
V b
I have been with this letting agent for 5 years . Very prompt response and immediate action of work . No doubt about it.
Tenant
17th Jan 2018 (6 years ago)
C Tomlinson
I cannot speak too highly of this Estate Agents- they always answer any queries I have with my property and nothing is too much trouble for them. I would definitely recommend them !
Landlord
9th Jan 2018 (7 years ago)
X Li
Very helpful staff. Good services!
8th Jan 2018 (7 years ago)
D Sanah
The staff provide outstanding customer service. They are efficient, polite, reliable and very helpful.
26th Nov 2017 (7 years ago)
A Green
Terrible service! Unhelpful, rude and refuse to accept the mistakes made by themselves. Seems like no one knows what they're doing and always have to "get back to you" with the answer, which is never done.
7th Nov 2017 (7 years ago)
S Bhandari
Be careful they add on a lot of administration costs and give you less deposit back.
Tenant
20th Sep 2017 (7 years ago)
S Tallman
Just moved in to my first solo apartment in Leicester - Belvoir have been prompt with all communications and made the entire process as simple as possible. Very friendly and cooperative staff.
Tenant
7th Sep 2017 (7 years ago)
R Patel
Excellent services
1st Sep 2017 (7 years ago)
E J
Absolutly awful agents. Would give them zero stars if possible. Take so much money off you for unnecessary things. When I moved out they actually charged me for them to complete the moving out checks which are mandatory. So many hidden charges with renting. But if I had any problems with my flat they were nowhere to be seen. Had a leak in the ceiling of my flat for the 2 years I was living there and they did not seem to care. Everytime we called or emailed to complain about it they acted as if they had never heard about it before. They really don't care about their tenants, just there to take as much money as possible. No customer service and staff are rude and ignorant. Worst letting agents I've ever experienced.
Tenant
2nd Aug 2017 (7 years ago)
E Bhalla
Excellent company with very proficient staff.
11th Jul 2017 (7 years ago)
T Freimuth
I have used Belvoir! to manage property for almost 10 years and they have consistently come up to the highest standard. The professional level of contact, liaison and co-ordination between myself, the tenants and also with outside contractors has been smooth and I really haven't had to chase up anything beyond what they said would be done. Top marks and I'll continue to use only Belvoir! in the future. 10/10
Landlord
7th Jul 2017 (7 years ago)
N FOLDES
Visited the office on Tuesday afternoon. New tenants installed by Friday of the same week. At the asking price, and a respectable pair of gentlemen too. Staff were very helpful and kept me fully informed. Could not have asked for more.
Landlord
30th Jun 2017 (7 years ago)
J Huang
Terrible letting agent, make you wait 1 week for an appointment then resedule the appointment twice then call you the morning of your appointment to cancel it.
29th Jun 2017 (7 years ago)
S Stewart
Awful letting agent. They lie and will try to scam you out of all your money. If you are a student do not use this letting agent. They will provide you with a filthy property and expect you to clean it when you leave or they will charge you. Also the women who was dealing with, Chloe, is rude and patronising.
Tenant
13th Jun 2017 (7 years ago)
C Voss
Belvoir are without doubt the best letting agents I've ever used and I've been renting for 18 years. The whole process was easy from start to finish and they even went out of their way to resolve the minor issues which came up along the way rather than making it a roadblock to the process. I'd recommend them above any letting agent in the area.
Tenant
13th Jun 2017 (7 years ago)
J Lane
My dealings with Belvoir was a good hassle free experiance
30th Mar 2017 (7 years ago)
J frisby
Great staff. Always happy to help.
Jl building and maintenance
29th Mar 2017 (7 years ago)
A Badyal
Very professional service from a great team of people. Faultless experience end to end.
13th Mar 2017 (7 years ago)
P Adhav
From day one my experience with Belvoir has been very good, they always do their best to give excellent customer service. Great website
30th Jan 2017 (7 years ago)
T H
Professional hassle free service. The agent was attentive to my needs and understood what I was looking for. Gave me balanced and considered advice and I was left feeling confident and reassured in using this agent.
The flat I took suited my needs perfectly and references were processed effiently and I was kept informed throughout.
So overall a great service and I would highly recommend this agent. :)
Tenant
7th Jan 2017 (8 years ago)
K Singh
Great service and very friendly staff.
30th Nov 2016 (8 years ago)
P Chauhan
Never thought moving home would be this easy! Thanks to (Venii), she helped us very well. I would definitely recommend Belovir to my friends and family.
28th Nov 2016 (8 years ago)
S First
Hey Belvoir! Hope u r all well! Will miss dealing with you now we moved out. Thanks for making our first renting experience a really good one... now onto the home owner part of our lives ????
Tenant
26th Nov 2016 (8 years ago)
D Letts
Have been with Belvoir for couple of years and can't recommend them enough.
They always deal with any issues quickly and effectively.
26th Nov 2016 (8 years ago)
M hubbard
Very helpful and friendly staff! Happy to recommend :)
26th Nov 2016 (8 years ago)
S Patel
Highly recommended, very friendly, supportive and proactive agent (Venita). I was impressed with her efforts.
25th Nov 2016 (8 years ago)
B valuer
Excellent, perfection, professional, #great service
25th Nov 2016 (8 years ago)
J cROFT
Excellent service from initial enquiry through to completion and collection keys. Staff are lovely, professional and helpful . Managed my expectations and showed me perfectly matched properties. Thanks
Buyer
19th Nov 2016 (8 years ago)
K Darby
Really friendly staff, great service and advice
15th Apr 2016 (8 years ago)
R Esho
Jennifer Gardner brilliant! Really reliable person and always helps us!
9th Apr 2016 (8 years ago)
M Acciari
Where can I start? Definitely from the first view we had a few days ago when after viewing a property we made an offer, because the rent was indeed quite high. The agent, who was so much in a hurry to show the house without giving enough time to ask any question was not helpful at all, along with not being professional or friendly at all. After 2 days they called us back saying that the landlord had accepted the offer! Happy about the news. We told them that we were coming over to Leicester to secure the house (but we were living 5 hours drive away and they knew this) to view it again and sort out the paperwork...we had the second viewing and we were told that they were happy to go through the paperwork with us and when we went to their office after an hour, oops guess what!!??? After driving 5 hours they forgot to tell us that someone else was also putting forward an application after us and both would be put forward to the landlord, even though we would have been first to secure the property. But they only told us this after we had taken an hour to fill out all their tedious application forms. To make matters worse they had even convinced us that we have to pay their agency fees in order to secure the property immediately. All the while, they had no intention of doing it. If we had not been successful and the other party was given the house, then they would return the deposit back to us, but they didn't know after how many days, weeks or months this would happen. They are not serious at all...If you want to move (or to relocate for that matter) to Leicester Belvoir!!!
Tenant
18th Aug 2015 (9 years ago)
L Gillborn
Ive recently rented a flat from Belvoir Lettings and their level of service is basically disgusting. Firstly when me and my partner moved into the property it was filthy, the carpets obviously hadn't seen a hoover for months as there was thick black dust throughout the property and cob webs in the corners. Also the curtain rails were hanging out the walls along with lots of other things, missing knobs on cooker, no plugs for the sinks, mold in the bathroom etc.
I Emailed Belvoir about this and also to add things like cracks in tiles to there 'inventory' that they had missed out, I got no response. I called back after a few days to see what was being done about it and the person at the end of the phone said that someone was dealing with it and they would get back to me. I have now been waiting for over three weeks for this to be resolved with no avail. Each time I ring up I get some clueless idiot who says they will get there manager to ring me back, which they never do.
I am utterly disgusted by the way they usher you into a contract and into a house, then when your in you are nothing to them anymore. They don't have a single ounce of decent customer service and i would urge people thinking of going with them, to look elsewhere.
AVOID!!
Tenant
18th Sep 2014 (10 years ago)
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