R May
We can’t praise Glenn, Megi and all the team at Focus highly enough. The level of attention to detail and standards of professionalism were second to none. We have needed a lot of hand holding during the entire selling process and have always been treated with kindness, respect and patience. We have no hesitation in recommending Focus , indeed we already have.... Read more
Seller
12th Mar 2025 (9 days ago)
R Talbott
I'd give 0 stars if possible. The team were rude, uninterested and the reason we felt we had no option but to withdraw from the purchase of what we thought would be our new home.... Read more
Buyer
6th Mar 2025 (15 days ago)
L Campean

Wa Alaikum Assalam,
With the help of Allah and the support of our wonderful community, we will address all the issues we've encountered with this company. Once the PRS, ICO, PropertyMark, and the police finalize their investigations, we will, insha’Allah, provide a full review. Alhamdulillah for everything.
Wa Alaikum Assalam,
Thank you for reaching out. I would like to clarify that the message you referenced is not blackmail in any way. Blackmail typically involves threats to reveal harmful or embarrassing information unless certain demands are met. This is not the case here.
In my message, I simply outlined that, with the help of Allah and the support of our community, we are addressing the issues with this company through appropriate legal and regulatory channels. Once the investigations by the PRS, ICO, PropertyMark, and the police are concluded, we will, insha'Allah, provide a full and transparent review.
At no point was there any threat of harm or coercion. The purpose of my message was to communicate that we are taking the right steps to resolve the matter fairly and legally, and we are committed to transparency throughout this process.
I hope this clarifies any misunderstandings, and I trust that moving forward, we can resolve this issue with fairness and respect for all parties involved.
Alhamdulillah for everything.... Read more
Tenant
23rd Feb 2025 (26 days ago)
M MOHAMMED
I had an excellent & positive experience with Hardeep. She was very professional, knowledgeable, and incredibly helpful throughout the entire process. Hardeep responded promptly to my inquiries, provided clear guidance, and ensured everything was handled efficiently. Her commitment to work and dedication to assisting is truly commendable. I greatly appreciate her hard work and the positive impact on sale process. Highly recommend focus and Hardeep services.
MK... Read more
Seller
10th Feb 2025 (6 weeks ago)
A Smith
We put our house in Clarendon Park on market with Glen & Megi at Focus last summer 2024, within days we had numerous viewings and accepted an offer. Focus did a great job and we sold within 7 days. If we ever think of selling our home again, I'll be giving Glen a ring. That simple. Alex and Micha Talbot Smith.... Read more
Seller
4th Jan 2025 (11 weeks ago)
rijo
Very good experience,... Read more
4th Jan 2025 (11 weeks ago)
Shebaz
I have used the services of focus twice over the last two years. I found them very professional and provided excellent service. They offered a personal touch and were always happy to solve any issues. Thk you... Read more
2nd Jan 2025 (11 weeks ago)
T Juhlert
Certainly! Here’s a draft for your review:
“I cannot recommend the while team at Focus highly enough. From start to finish, they were knowledgeable, professional, and incredibly supportive. Even during a protracted and sometimes stressful process, their calm approach and regular updates kept me informed and reassured. Their excellent service made all the difference. Thank you!... Read more
20th Dec 2024 (13 weeks ago)
J Parker
Superb service and experience with Focus Estate Agent.
Megi and Hardeep were super efficient, friendly and completely on the ball.
My new flat is just gorgeous, so pleased I found it and had the great service from Focus.
Would highly recommend.... Read more
Tenant
20th Dec 2024 (13 weeks ago)
D purnell
Friendly, reassuring and professional. Highly recommended.... Read more
6th Dec 2024 (15 weeks ago)
S Matrix
I have had a nightmare experience with this company so far. Key issues being:
- Team does not respond to emails
- Minimal understanding of UK housing laws
- Rude and unprofessional staff
- Issues within house not fixed unless they are harassed about it repeatedly
The experience I and my fellow housemates have had with this company has been nothing short of an actual nightmare, the stress I have been under has been insane.... Read more
Tenant
6th Dec 2024 (15 weeks ago)
minzminnie
????????... Read more
Tenant
1st Dec 2024 (16 weeks ago)
A Adams
Glen has been amazing. He has been with us right from finding the right properties (both to live in and to rent out) to managing the student rentals for us. His service has always been impeccably professional. I’d highly recommend Glen to anyone considering buying a property or to manage rentals.... Read more
Landlord
29th Nov 2024 (16 weeks ago)
G Bains
Glen and Meglena and Hardeep were highly organised, friendly and professional right from the very start. With a hands on approach, often going above and beyond throughout the process, I have no hesitation at all in recommending Focus Property if you are thinking of selling your house.... Read more
Seller
25th Nov 2024 (17 weeks ago)
A Botas
I contacted them to sell a property and was met with arrogance and politically correct answers, all while showing a huge lack of account ability, shown by Glen and Mego. I wouldn 't be surprised of their response here Is something like "We do not know who you are, please contact us at, we aim to deliver the best service etc". ????????????????... Read more
Seller
17th Oct 2024 (22 weeks ago)
R Tugnet

Glen & Megi who run Focus offer a level of professional service unrivalled by other local estate agents in the prestigious Clarendon Park / Stoneygate area of Leicester - appointing them as sole selling agents for my house sale was the most easiest, straight forward decision I’ve made this year.
They’ve always attentive and act with a sense of urgency which is very comforting during the selling process.
They undertook all viewings personally and treated the property with respect and care, even letting the dog out for anxious viewers. They work really hard, seven days per week delivering for their clients, but always available at the end of the phone.
During the legal stages, they both were ahead of the curve at every point, ensuring clear communications and progress checks to all parties in the chain. I really couldn’t design a more hassle free and smooth service if I did it myself.
In today’s busy modern world where everyone seems to be time poor and overly demanding, Glen & Megi offer a standard of customer care which is reminiscent of the bygone era. That is extremely rare and to be commended and held as a standard bearer of the industry.
I cannot recommend them highly enough, if I can offer 6 stars I would.... Read more
Seller
16th Oct 2024 (22 weeks ago)
A Urian
I am the guarantor forDhian house, flat 2 and I can confirm that my friends been through a rough time with this agency. Simply disappointing????... Read more
15th Oct 2024 (22 weeks ago)
S Kendall
I've known Hardeep for years and she dealt with my buy to let properties when she was a mortgage adviser and she was amazing. I realised that when she was at Fine & Country every time I asked for her no one put the call through I was trying to buy a property on Barrington Road and it was very disappointing that Harry told me Hardeep wasn't available. She had so much more experience than Harry. I was an investor and I'll never deal with F&C again but I'm sure she's in good hands with you now. I only want to deal with Hardeep and Focus.... Read more
Buyer
14th Sep 2024 (6 mo. ago)
B Dixon
I gotta say the team at Focus went over and beyond the normal level of service I have experienced in the past with other agents to sell my property in a difficult, changing and volatile market. Meg and Glen brought new ideas and concepts which enabled me to get a good price for my home and I wouldn't hesitate to use them again. Mahoosive thank you to the Focus team and I can wholeheartedly say to anyone looking to sell in the Leicester, Leicestershire and Rutland to give these guys a call first, Thank you guys!!... Read more
Seller
13th Sep 2024 (6 mo. ago)
P Lohani
we found focus to be very helpful in search of our first home. thank you focus group.... Read more
D p
A delightful company to work for. They truly care about their clients whether you are a buyer, seller or renter. They are very personable and professional. They are different to other agents they have a certain je ne sais quoi . I worked for them because they are very different to any other agent. They are genuine and honest they have a duty to care to all clients. I am proud to say I worked for them.... Read more
25th Aug 2024 (6 mo. ago)
S Gomez
The worst agency I have ever been to, our landlord had illegal things at the house and they didn’t help at all when the landlord economically abused and threatened us
Don’t rent houses here
They are the worst... Read more
Tenant
25th Aug 2024 (6 mo. ago)
E Vallance
Glen and his team were great throughout our year long stay at his properties. They had quick communication, listened to and acted on any concerns (such as fixing issues with our garden). All members of the team were very easy to get along with… myself and my 2 housemates would definitely recommend ????????... Read more
Tenant
16th Aug 2024 (7 mo. ago)
C Turner
Thank you to the Focus Team for making our house sale and purchase happen smoothly. Glen, Megi and team are exceptionally hardworking and provided excellent service, always going above and beyond. The team kept us updated every step of the way and were very responsive to queries. I wouldn't hesitate to recommend them, and would give six stars if I could.... Read more
Seller
15th Aug 2024 (7 mo. ago)
L Leonard
The team at focus are friendly, helpful, and professional. Any queries or concerns are always answered and resolutions are provided. Glen and the team are always going above and beyond - collecting our parcels and ensuring we are safe and secure throughout the academic year ??as a female student it is nice to know you are in a safe location with great support nearby - couldn’t recommend focus enough! ????... Read more
Tenant
15th Aug 2024 (7 mo. ago)
S Elsoueidi
We have stayed in a student property under Focus for the last 2 years and have nothing but nice words to say - Glen goes above and beyond to make sure any queries we have are answered and ensures everything regarding renting as a student is as simple and stress free as possible. The rest of the team are equally as lovely and friendly - always happy to help with any questions or favours we need when staying over the academic year - really recommended using Focus if you are a student looking to rent somewhere clean, professional and safe! ????... Read more
Tenant
15th Aug 2024 (7 mo. ago)
E W

I was in a property with them as a student along with two others for a year, Glen is rude, and unprofessional to say he runs the show. His lack of culpability in his part for the problematic correspondence he provides as well as the blatant disregard for his tenants.
We had problems since the move in date, again his in ability to communicate and provide the correct information when necessary leaving us for weeks to wonder what was going on at the time of move in. Upon leaving his snide comments when handing keys back were unnecessary and the way he disregards attempts to communicate with condescending replies treating you like a child and foolish just because we are students.
I have also heard other stories from students who have rented under his company that are similar and advocate for the companies inability to problem solve and communicate with us students where necessary.
I would not recommend anyone use them or go anywhere near them when attempting to use them as agents.... Read more
Tenant
19th Jul 2024 (8 mo. ago)
W Kukula
One very happy tenant! Perfect property and Megi and Glen have always been helpful and friendly throughout my tenancy - thank you. Highly recommend!... Read more
Tenant
8th Jul 2024 (8 mo. ago)
S Anwary

I rang this morning to speak to an agent regarding a property To Let. I was asked questions regarding how many people were hoping to stay in the property which was fine and professional and I had no issue with that as that’s her job. However, I spoke about my living arrangements to the agent and asked if she could speak to the landlord and for her to call me back. She however scoffed and was very adamant on how I should be living and became rude and unprofessional. I politely asked for her name which she didn’t offer back as I wanted to speak to another agent as I found she was being very rude. I also mentioned she was being rude and so she scoffed and cut the phone mid conversation. (There should be a recording for training purposes to show I’m not lying and that your customer service should be improved). I understand my living arrangements is not something the landlord would be happy with but this could have been advised nicely and in a professional manner.
Saying this, she rang me back a minute later (which I was happy about) but again was spoken rudely to. She asked me if I was available at 3 30 (guessing she spoke to the landlord and he was okay with the living arrangements). However I asked her where she was calling from and what her name was as she didn’t mention that once I answered. I then declined the offer for a house which I was very excited to see, all because Dee had poor customer service.
I’ve seen good reviews with a lady named Glen which I now hope would have had the pleasure of speaking to instead. I’m surprised an agent could be that rude and unprofessional. If you could please train certain members of staff that would be very beneficial for your company. I’m surprised and saddened by the conversation I had with her.
Shabnam... Read more
Tenant
17th Jun 2024 (9 mo. ago)
C B
A switched-on local estate agent with excellent area knowledge and customer attention. They provided realistic market advice that was specific to the area from the start and a proactive, consistent service throughout the sales process. Good to work with and a pleasant experience.... Read more
Seller
25th May 2024 (9 mo. ago)
A Patel
Could not recommend highly enough! Me and my partner were in a rush to move in within a extremely short space of time and thanks to the help of Focus Property Sales and especially Miglena they made this possible and I can't thank them enough. They made it possible, remained in constant communication and were ever patient with my constant nagging. Would highly recommend!... Read more
Tenant
15th May 2024 (10 mo. ago)
M Garner
Excellent service, communication and support from the team at Focus. Dealt with our sale & probate delay expertly & kept the purchasers engaged. Would not hesitate to recommend them!... Read more
Seller
10th May 2024 (10 mo. ago)
A Wazil
My experience with this firm was the best one can offer, as Madam Miglena & Dee were the Best at what they do/did for me bcoz they went out of there way to help me close the deal i am grateful and thankful to the both of them really appreciate it thanks..... Read more
3rd May 2024 (10 mo. ago)
G Chambers
We originally tried to sell our house through another agent. After changing to Focus the quality and professionlism is second to none. We were kept informed at every step and Greg & Megi always engaged with all parties so we knew exactly what was going on at all times. I can't reccommend highly enough... Read more
Seller
3rd May 2024 (10 mo. ago)
S Radford
We would like to place on record our deepest appreciation of the outstanding efforts put in by both Glen and Miglena in dealing with the very protracted sale of our apartment. They were outstandingly friendly and helpful and professional at all times and put themselves out to expedite completion at the 11th hour of 5th April - the close of the financial year. We would unhesitatingly use their services again and cannot speak too highly of them both.... Read more
Seller
17th Apr 2024 (11 mo. ago)
A H
I would absolutely recommend using Focus. Glen and Megi were incredibly friendly and accommodating, responding to emails and phone calls even out of hours - which is very useful when balancing a house search & full time work. When we wanted additional information, further viewings and during negotiations with the seller, they were only happy to help everyone
Dee conducted our viewing and went into great detail on the property, answering all questions & ensuring the experience was positive
Prior to using Focus, I viewed several properties with Knightsbridge, but there is really no comparison, the level of service & attitude of the Focus team was a step apart. For any houses I choose to buy or sell in the future, Focus will be the first people I call... Read more
Buyer
12th Apr 2024 (11 mo. ago)
I Patel
Wow... what can I say! Words don't do this business and the people justice! What a lovely bunch of PROFESSIONAL, CARING AND FRIENDLY people! I can't thank these guys enough for the support and guidance throughout the ENTIRE process! Sooo efficient, easy to get on with and they were with me EVERY STEP OF THE WAY! They made me feel like family! Anytime I wasn't sure of anything I could pop in, call or email and at the drop of a hat there was ALWAYS a solution to anyyy problem! Can't thank them enough and I would recommend EVERYONE who is considering buying/selling a property to utilise this gem of a company FOCUS! Real bittersweet feeling on completion... sweet because the job was done... however miss the fact that I don't get to be involved with this incredible group of people anymore! Until the next time! Definitely coming back if I ever need these types of services in the future!
THANK YOU FOCUS!... Read more
Seller
30th Mar 2024 (11 mo. ago)
Y Salem
Very bad service?It seems that the staff are lazy to do their duty! Icontacted them on 31January2024 to arrange a viewing, After I fill the form.I did not receive any answer regarding the viewing date. I'm still waiting for a response, and so far there is no answer?... Read more
7th Feb 2024 (1 year ago)
M Yaar
Amazing team , Big thank you to Megi who supported us thoughout the whole process of searching and buying our amazing new home. Heartfelt Thank you for making our dream become a reality. I would highly recommend using Focus property sales and management for all your property needs.??????????... Read more
Buyer
3rd Feb 2024 (1 year ago)
P Whitaker
Glen really impressed me when he came round for the first time to give me a house valuation. He really knew the market, suggested an asking price significantly higher than my other 3 sales valuations and found me a buyer at that asking price within 3 days of 'going to market', and we completed the sale without a hitch on the 19th of January 2024. I dealt with Megi throughout the sales process which was invaluable, since I live 160 miles away. She kept visiting to house for me to give access to enable charitable collections of furniture. She saved me several long journeys over to the house by doing this, so I can't thank her enough! Focus should have a motto for their excellent agency: "Above & Beyond and Going That Extra Mile"!!
Peter Whitaker... Read more
Seller
21st Jan 2024 (1 year ago)
B a
Glen has helped me both rent and sell my properties recently.Despite the instabilities noted in the property market I felt very secured and assured with Focus property dealing my case because Glen is extremely knowledgeable,has vast experience of the property market ,commited to excellence and trustworthy.
Glen's negotiation skills are first-rate and consistently found ways to get me the best deal possible. Megi also went out of her way to arrange and chase inspections, collected certificates that expedited the sale .
Throughout the journey, they demonstrated immense patience and understanding of my situation.I would recommend Focus property to anyone looking to sell, buy or rent their property. I would like to thank both Glen and Megi for their excellent service.... Read more
Seller
7th Jan 2024 (1 year ago)
H jafar
Lazy people,pretty sure it's ur agency, been waiting for ur call for waldade drive, more than 2 weeks, every time I call, the lady says we gonna call u tomorrow, of course u won't find the details, lazy to check my details... Read more
13th Dec 2023 (1 year ago)
O gok
During rent process, they are very helpful. At the same time , they are very professional. They always answer my calls on time.... Read more
Tenant
28th Nov 2023 (1 year ago)
O Ngozi

My husband and I were looking for a very good apartment we can live comfortably and also close to the city Centre, after searching for 3months I came across focus property on zoopla, seeing the house from the picture I loved it and I reached out to them and we arranged viewing…!did the viewing and I was really interested in the property… from the very first day I saw the house in my head I was already imagining living in the property and hoping the landlord chooses us???? we did the referencing and we had issue with my husband Referencing then we needed to provide a guarantor, I was confused and tired at some point but Meglena came through for us and she was so nice and assisted us from the beginning of the process till we moved in… All the staffs we spoke to were so nice and assisted all through the way… I can never forget the lady that took me through for the viewing she was so friendly & nice… I will definitely recommend focus property sales management… by the way all their houses are beautiful and clean, I guess they have the best house in the most cozy environment ????????????... Read more
Tenant
11th Nov 2023 (1 year ago)
A Sogbamu
We got our new house with all due diligence observed, they are highly professional and rendered one of the best customer services in recent times.
I am sure we are buying our next home from FOCUS PROPERTY...
???? ???? ?? ???? ????... Read more
Buyer
8th Nov 2023 (1 year ago)
C Freeman
Amazing support with moving house, always there to answer questions and sort everything ! Definitely recommend :) fabulous staff... Read more
25th Aug 2023 (1 year ago)
A roberts
takes them a long time to sort something out
organisation is poor... Read more
17th Aug 2023 (1 year ago)
deeperwell.

The property had been passed down from another property holder that me and other students rented out, so Focus had worked on rebuilding and fixing the faults of the property. There were a lot of ups and downs but Niamh handled our concerns mainly. She was efficient, hard working and on point. Though organisation was lacking a little in other aspects with repairs and problems, she had tried her best and pricing was excellent for what we got. As months went by other management turned a little slow outside of Niamh and now with other people within the company. I have had to wait nearly a month and a half for the return on my deposit, and operators on the phone/email aren't too helpful/rush you and it comes across as a little rude. Prices were excellent and student friendly, but on the day of moving in, residents still occupied the flat rooms we were supposed to inhabit. Again, organisation was lacking. Other than that we had been assigned a friendly agent, however I reccomend a different company if you are a student. Other problems arise such as the handyman - outside of their organisation but just making a note. He barges in, has walked on me changing, during early hours is heard at extremely loud volumes on the phone. It is worth communicating with him. We had a helpful tour and welcome from the team and costs are reasonable.... Read more
Tenant
10th Aug 2023 (1 year ago)
S Hudson
We have just sold a flat with Glen and the team at Focus Property Sales and Management. They were always helpful and kept us up to date with the process at all times. I wouldn’t hesitate in recommending them to anyone buying or selling a property, they were excellent.... Read more
Seller
7th Jul 2023 (1 year ago)
M Satchwell
The team made all aspects of securing and settling into a rental property as stress free as possible. Their attention to detail and responsiveness if any problem has arisen has been greatly appreciated.... Read more
Tenant
6th Apr 2023 (1 year ago)
Webb
Absolutely superb service. The Focus team showed amazing attention to detail when marketing our three apartments for rent.
Glen and Miglena really took their time to take well considered photos and videos. As a result, all of the apartments rented out incredibly quickly, with two of them renting out within a couple of days of being advertised.
We’d also like to say huge thank you to Niamh for being so quick and efficient when answering all of our questions and queries.
Overall, the service we have received has been outstanding and we look forward to working with you guys again in the future.
Many thanks
Webb Designs Ltd... Read more
Landlord
27th Mar 2023 (1 year ago)
L Coubrough
Megi helped us with our purchase of our beautiful new home. Megi and the team were really friendly and responsive throughout the process, we couldn’t have been happier!... Read more
Buyer
27th Mar 2023 (1 year ago)
M Pott
The Team at Focus were excellent. From the initial meeting, right through to the completion of my property sale, communication was fast, and any questions were quickly dealt with. They made the whole process of selling a house very easy, and I would thoroughly recommend their services! Thanks Glen, Megi and Niamh.... Read more
Seller
20th Mar 2023 (2 years ago)
S Butler
Super helpful team, felt at ease and informed through the whole process. Nothing is to much trouble and will always try and help get the best outcome for both tenants and Landlord - thank you for your help Sarah & Saif... Read more
20th Mar 2023 (2 years ago)
Jake
The Focus Homes team have been great, and a big help in relocating myself to the lovely area of claredon park where their office is located. Niamh particularly has been of great help, was able to accomidate my individual needs and is always very friendly and professional. Very pleased and would recommend highly!... Read more
Tenant
19th Mar 2023 (2 years ago)
A Adekunle
My experience with everyone was excellent. Glen, Niamh and the main madam. They communicated with me throughout whole process and after even if there was updates to give or any vacancy available am been considered first. They knowledgeable and gave excellent advice there's is issues.
I am very much happier at ease and I place full trust in them. I recommend the business, I have seen with a few Estate Agents in Leicester BUT Focus Property Sales & Management is far and far much more better and experience in all.
I hereby recommend them to everyone else.... Read more
9th Mar 2023 (2 years ago)
R Wadland
I received extremely good service from their friendly and professional staff.
I would happily recommend this company in a heartbeat.... Read more
22nd Feb 2023 (2 years ago)
A Naidoo
The team at Focus Property helped us find a rental within days of landing in the UK. Glen was really prompt to get us into the property and Niamh was excellent helping us with our application process.... Read more
Tenant
21st Feb 2023 (2 years ago)
D Hullait
Very impressed with the service received from Focus, made the whole process easy. Very knowledgeable and friendly team. Highly recommended to all.... Read more
18th Feb 2023 (2 years ago)
G York
My experience with Niamh was excellent. She communicated with me throughout the whole process even if there was no update to give. Niamh is really knowledgeable and gave excellent advice when I was unsure.
I felt very at ease and was able to place full trust in Niamh, she delivered and exceeded my expectations.
I would highly recommend the business. I have worked with a few Estate Agents in Leicester but Focus is by far the best experience I have had... Read more
17th Feb 2023 (2 years ago)
M Hassim
Renting from Focus property was a pleasant experience. Friendly staff and great service!... Read more
Tenant
7th Feb 2023 (2 years ago)
P Group
Great company to work with.... Read more
27th Jan 2023 (2 years ago)
A Evans
The team at Focus Homes in Leicester really know their stuff. Highly knowledgeable about the property industry but more importantly, about the local area itself! Highly recommended!... Read more
8th Dec 2022 (2 years ago)