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  2. Bensons Estate Agents - London
Bensons Estate Agents - London Logo

Bensons Estate Agents - London

Closes at 6:00pm
106 Horseferry Road, London, London, SW1P 2EF
Bensons Estate Agents London are an estate agent in South West London. They mainly list properties in SW1, N15 and NW3. Over the last 6 months, they've listed 6 properties, with 4 currently on the market. Most of the properties listed are 1 bed/studios. They list properties for sale on Zoopla, Rightmove and OnTheMarket.

Opening hours

  • Monday 9:00am - 6:00pm
  • Tuesday 9:00am - 6:00pm
  • Wednesday 9:00am - 6:00pm
  • Thursday 9:00am - 6:00pm
  • Friday 9:00am - 6:00pm
  • Saturday Closed
  • Sunday Closed
View all details

Bensons Estate Agents - London Reviews (75)

Have you used this agent?
  1. 87% 5/5 Stars
  2. 5% 4/5 Stars
  3. 0% 3/5 Stars
  4. 0% 2/5 Stars
  5. 8% 1/5 Stars

J Marin

5/5 Stars
Excellent service! Very kindly and helpful people. They give always quickly and efficient solution when you have a problem!... Read more
2nd Jan 2024 (8 weeks ago)

M Tyu

5/5 Stars
We are renting with this agency and we want say to everyone who's considering about working with this company - this is the best choice you could only do. We tried many different agencies, including large, but this family run agency is just on the another level. Very friendly and helpfull stuff, always 100% client oriented approach and 0 problems. The best and easiest experience we've ever had.... Read more
1st Dec 2023 (13 weeks ago)

S pokale

5/5 Stars
I have been the luckiest to have Bensons as my estate agents. It was such a refreshing change as compared to my previous experiences. Both Maria and my landlord were extremely cooperative and hands on. Never was there any issue which wasn't resolved promptly! I am sure if I ever decide to stay in london again, I would certainly rent from Bensons and Maria would just be a call away ...... Read more
21st Aug 2023 (6 mo. ago)

S Jain

5/5 Stars
I had bensons as my property managers for over 1 year recently, and I have never had a more positive experience with a property. Everyone, especially Maria Savva, Nicholas Savva and Maria Zannetos, were extremely responsive whenever I faced any issues or problems, and provided quick resolutions. On certain occasions, they have arranged the plumber to come visit even at night if I urgently needed something done the same day. Even while moving out, they only quoted charges for few actual and reasonable damages, unlike most property managers. Also, they have been super supportive and understanding in every scenario, as I could call them up whenever I needed something. These people are extremely genuine and godsent for any tenant. Cannot recommend them enough and would love to move back in to one of their properties in the future.... Read more
14th Jul 2023 (7 mo. ago)

M Vieira

5/5 Stars
Bensons is a wonderful, family-owned business with impeccable service. They accommodate our specific needs and requests. Bensons makes it possible for our organization to offer an incredible opportunity for researchers and academics in London, and we could not operate without their professional, timely, and flexible service.... Read more
11th Jul 2023 (7 mo. ago)

C Mooney

1/5 Stars
When I moved into a flat let and ‘managed’ by Bensons in Westminster there was a portable heater in a cupboard. When the boiler wasn’t working, I went to get it out and discovered it was missing! Bensons denied removing it so I contacted the police they registered it as an unforced entry burglary (i.e., they had a key – the only other known key holders were Bensons and they had previously accessed the property without 24 hours’ notice as their contract stipulated). Bensons referred to it as an ‘alleged burglary’ despite having a crime reference number. I had to tell them that the locks needed to be changed – I’ve always wondered why they were hesitant to do so and didn’t show concern and do it automatically?! Additionally, a square extractor fan had been installed in the glass by cutting a circular hole that left gaps directly to the outside. I had to explain multiple times why this needed to be fixed urgently. There was a leaking pipe in the bedroom that I told them about within days of moving in and was only fixed just before I moved out. They claimed the leak was outside and was the responsibility of the council and hadn’t been seen before I moved in as it was obscured by a bookcase – neither is true. It was an internal pipe and was behind a bed that could easily moved to see the issue – as I told them and documented from the beginning. If you are unfortunate enough to be a current tenant then I suggest that you constantly push back and contradict their nonsensical excuses and document everything and communicate with them via email so that you have it all in writing. If you’re not a Bensons customer, keep it that way to avoid their nightmarish incompetence. The owner once claimed all the negative reviews were for another company called Bensons in another part of the country! This review is for Bensons on Horseferry Road, Westminster. EDIT FOR BENSONS’ RESPONSE The Ombudsman also felt the same way – the complaint was extensive as the unresolved problems with Bensons were extensive. They are also not accusations if proven, which they were and the Ombudsman supported four of the complaints and didn’t support two (relating to cleanliness on moving in [I submitted photos to show the previous tenants’ property left in the flat that I had to clear away] and a utility bill). They only complied when they had to, paying attention when I was awarded nearly £1000. Bensons told me via email that they wouldn’t respond to my complaint further and to take it up with the Ombudsman. They then told the Ombudsman that I hadn’t complained to them! This was easily shown to be false by sharing their email but is just one of the many examples of Bensons distraction and stalling tactics and the sheer nonsense that you have to contend with where Bensons are concerned. I saw the property briefly before moving in but the previous tenants were home and they said Bensons hadn’t notified them of the viewing. One of the tenants was in the shower at the time and I wasn’t able to see the bathroom. I wish Bensons would stop being an estate agents. The contempt that they showed with their complete lack of any kind of urgency to fix serious problems shows they are absolutely not suited to it. Even in their pathetic response here they attempt to blame others and shirk responsibility. With their remarkable psychic abilities perhaps they’d be better to set up with a crystal ball in Bognor. The very unpleasant owner that I had the misfortune to have to deal with most of the time also stated to a third party that she knew I’d enact my break clause after 6 months – why would any sane person stay?! Please do your research about these people, their reputation and feedback on other industry websites is dire – look on Companies House also. They do NOT 'go above and beyond' - they ignore valid complaints and I would have left no stars if I could.... Read more
3rd Jul 2023 (7 mo. ago)

D Hayes

5/5 Stars
I sold my Westminster flat through Bensons. I did not want to use a large impersonal agency. I wanted people who knew the area, the buildings and who would provide a personal service. I could not have chosen better. Maria and Nicholas were great to deal with and helpful in so many ways to a successful outcome... Read more
8th Jun 2023 (8 mo. ago)

A Guitars

5/5 Stars
Reliable agency until the end, always quick and helpful. I would totally recommend them!... Read more
31st Jan 2023 (1 year ago)

M Harkin

5/5 Stars
Here is a pleasant surprise - a professional company that consistently over delivers on its promises. We have engaged Bensons, initially in our search for a high quality apartment to buy in Westminster, and subsequently to find a suitable tenant for the property. In all of our dealings with Maria, Nicholas and Maria we have been delighted with the professional advice we have received and particularly with the speed and accuracy of the responses to any communications. As other reviews have mentioned, this extends to responses late in the evening and even at weekends. Where other ‘big’ agencies fail , this family owned boutique business delivers on its commitments. Bensons have a profound understanding of the property sector in their area, and have built strong relationships with the local property management companies. They also have a network of professional trades to assist with planned or emergency property issues. We can vouch for their tenacity in resolving some maintenance issues for us, liaising with, and managing, third parties to ensure a satisfactory outcome. We would have no hesitation in recommending Bensons and they deserve continued success.... Read more
4th Nov 2022 (1 year ago)

F Kirchner

5/5 Stars
Friendly and helpful estate agents. Would gladly rent with them again!... Read more
4th Nov 2022 (1 year ago)

P Ffoulkes

5/5 Stars
Bensons are the only estate agent I would use in central London. Emails are answered immediately and the effort they put in make you feel like you are their only client. Other agents can learn a lot by taking a leaf out of their book.... Read more
3rd Nov 2022 (1 year ago)

M Kolaczek

5/5 Stars
We rented a flat from Bensons for a year. They were responsive and fair, no nasty surprises during the tenancy as well as during the check out, every query was answered in a timely manner. Stress free renting!... Read more
9th Aug 2022 (1 year ago)

J Owen

5/5 Stars
From the design, choice of wooden flooring, finding a contractor, and managing the contract, Bensons has performed exceptionally well in delivering a very good wooden floor for our flat. We have dealt with Bensons for over twenty years. During this time they have managed a number of projects at our present flat, including a new bathroom and kitchen. On each occasion we were always pleased with the level of Bensons expertise, professionalism and commitment to delivering a project to meet our exact requirements.... Read more
21st Jul 2022 (1 year ago)

M Ignat

5/5 Stars
Great support during the full length of my tenancy agreement. Made my move to the UK a lot easier. Always available in case something needed a fix. Strong recommendation !... Read more
3rd May 2022 (1 year ago)

J Souto

5/5 Stars
Really professional service and a really smooth service. Shout out in particular to Maria and Nicholas, for all the help with inquiries.. Would recommend!... Read more
10th Jan 2022 (2 years ago)

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