M Popa
An agency like I've never seen before in the UK. Professionally speaking, they exceeded my expectations. The first gentleman Adam Ahmed and his colleague Shazad Khan, whom I felt like my brother, treated me and my wife like we were princes. Thank you BlackStone for everything!... Read more
27th Mar 2026 (6 weeks ago)
Ahmad
Very disappointing experience with Backstone Properties. Communication was poor, responses were slow, and issues were repeatedly ignored or delayed. The overall level of professionalism was far below what you would expect from a property company.
Promises were not followed through, and dealing with them felt frustrating and unorganised from start to finish. I would not recommend Backstone Properties based on my experience.... Read more
11th Mar 2026 (8 weeks ago)
S Faisal
I had a very disappointing experience with Backstone Properties due to their poor performance and unprofessional behaviour.
Communication was extremely slow and often non-existent. Important queries were ignored for long periods, and when responses did come, they were vague and unhelpful. It felt as though customer concerns were not taken seriously at all.
There was also a clear lack of organisation and accountability. Issues that should have been handled quickly were repeatedly delayed, and promises made by staff were not followed through. This created unnecessary stress and inconvenience.
Professionalism is something you expect when dealing with a property company, but unfortunately that standard was not met. The way situations were handled felt careless and at times dismissive.
Overall, I would not recommend Backstone Properties based on my experience. The service fell far below what tenants or clients should reasonably expect from a property management company.... Read more
11th Mar 2026 (8 weeks ago)
Shak

I had an extremely disappointing and frustrating experience with Blackstone Property, particularly with Shahzad and Shahid. Their behaviour was highly unprofessional and they clearly lack the basic skills required to deal with clients properly.
Whenever issues were raised about the property, they completely avoided taking responsibility. Instead of trying to resolve problems or support tenants, they ignored concerns and failed to provide any proper communication or assistance. It felt like once they had the tenant in the property, they simply stopped caring.
One of the most serious issues is that the deposit was not properly secured, which is a legal requirement for letting agents and landlords in the UK. This alone shows a serious lack of professionalism and responsibility.
Overall, dealing with them has been stressful and disappointing. Their attitude towards tenants and the way they handle problems is unacceptable. I strongly advise anyone considering renting through Blackstone Property, or dealing with Shahzad and Shahid, to be extremely cautious and make sure everything is properly documented.... Read more
Tenant
11th Mar 2026 (8 weeks ago)
shakeel
I had a very disappointing experience with Blackstone Property, particularly with Shahzad and Shahid. Their level of professionalism is extremely poor and they do not seem to know how to deal with clients properly.
Whenever there were issues with the property, they refused to take any responsibility or provide proper support. Communication was frustrating, and concerns were either ignored or not handled seriously.
Another major concern is that the deposit was not properly secured, which is something every responsible letting agent should ensure. This created unnecessary stress and made the whole experience feel unreliable.
Overall, the service was very unprofessional and disappointing. I would strongly advise others to be cautious before dealing with this agency.... Read more
Tenant
11th Mar 2026 (8 weeks ago)
D KUMAR
Great Service the gentleman Adam was very helpful and informative walked me through the process from start to finish.... Read more
6th Mar 2026 (9 weeks ago)
N Kh
Excellent service. Nothing is a problem for these guys to sort out. Have rented from them a while... Read more
Tenant
1st Oct 2025 (7 mo. ago)
G Occasions
absolute professional service from shak he helped sell my house with no problems... Read more
Seller
16th Jun 2025 (10 mo. ago)
N Hussain
Amazing service by Adam and Aisha. Xx... Read more
27th Apr 2025 (1 year ago)
M Rouf
Fantastic service, prompt.
Quick turnaround.
Would highly recommend.
Professional service.
Service: EPC certificate.... Read more
23rd Jan 2025 (1 year ago)
M 2020
Blackstone manage a few of our properties. They find good tenants reasonably fast, who are checked for requirements. The properties are managed as well, so relatively headache free. Exactly what we need from an agent. Making a landlords experience less daunting. Highly recommended.... Read more
Landlord
18th Nov 2024 (1 year ago)
A Abid
One of the worst experiences I ever had brother Ali came to evaluate my property and put in a very high price above value. At first I had no viewers than I had to chase him up everyday! Then he put the price down after I asked him too. Then I had viewer's who never turned up, or bothered answering his calls. When I had somw viewers they didn't want to pay even near the price which I had my house on for. Today I've asked him to take the board off. Our pakistani agencies are rubbish they all are very bad and never can keep their word. I would never recommend this place x... Read more
Seller
15th Nov 2024 (1 year ago)
B one
Absolutely disgusting what this company do they don't do repairs leave you homeless while robbing us having left us since May without heating... Read more
Tenant
3rd Aug 2024 (1 year ago)
P Group
My issue with a particular element of their service was handled professionally and with courtesy, appreciate the level of care, thanks guys!... Read more
12th Jun 2024 (1 year ago)
K T246
An excellent group who gets what you need done, and payments comes in without problems from the tenants. They took care of improvements I needed doing on the property which was excellent.... Read more
Landlord
2nd Feb 2024 (2 years ago)
S jsajahhaja
Used Blackstone for a while now. Excellent service & staff always friendly. Soooo Beautiful, sooooo elegant, just looking like a WOW!... Read more
27th Jan 2024 (2 years ago)
L Kumar
Rude... Read more
8th Jan 2024 (2 years ago)
S My
The employees are more consurned about there commission rather than helping customer to find a property and viewing. Please be awfully with your deposite they won't it back... Read more
4th Jan 2024 (2 years ago)
B music
Cool and nice people... Read more
25th Aug 2023 (2 years ago)
A Khalif
Very rude staff... Read more
4th Aug 2023 (2 years ago)
C Ward
Shahid and the rest of the Backstone team were professional, informative, accurate, amicable and made the selling process comparatively painless. No cause for complaint, no need for suggestions, we asked, they delivered. Recommended.... Read more
Seller
15th Jul 2023 (2 years ago)
A BAHNASI
Good service best people:)... Read more
28th Apr 2023 (3 years ago)
N Barkil
Very bad never answer in emergency situation... Read more
11th Feb 2023 (3 years ago)
K T
Shocking harassment from this agency that uses heavies in order to attempt to settle disputes. So called managed properties which are left in dreadful states and public areas / facilities never cleaned... Read more
25th Jan 2023 (3 years ago)
S Cunha
Great customer service , Ali was really kind and friendly person … my experience with black stone properties was good ????????... Read more
1st Sep 2022 (3 years ago)
D Karim
Outstanding agency. They are great people and have a good range of properties. The staff are respectful towards customers. I have not rented a property with them yet, but I hope to in the future. 5 stars, would definitely reccomend.... Read more
9th Mar 2022 (4 years ago)
T H
Friendly staff and excellent customer service ????... Read more
7th Mar 2022 (4 years ago)
A Saghir
Lovely business!! Great staff :)... Read more
27th Jan 2022 (4 years ago)
S Riaz
Any houses available plz... Read more
24th Jan 2022 (4 years ago)
Aisha
Amazing service and the staff are so polite! Will be recommending Blackstone to all.... Read more
28th Sep 2021 (4 years ago)
Sara
Amazing service and the staff were very polite. Definitely recommend!... Read more
28th Sep 2021 (4 years ago)
M Kaana
what a bunch of mangos. absolutely rubbish service !... Read more
15th Sep 2021 (4 years ago)
M dean
Excellent customer service... Read more
8th Sep 2021 (4 years ago)
A Asaad
Stress free service provided by the staff at blackstone made finding our rental easy and fast. Owner very helpful and Ali exceptional. Thank you will be using you again in the future. Made our transition to the UK so much easier... Read more
Tenant
4th Sep 2021 (4 years ago)
N Al-assaad
Thanks for making our life so much easier looking for a rental, amazing service staff and altogether very professional. Would recommend for over and above service.100% will use blackstone when ready to buy a home.... Read more
Tenant
4th Sep 2021 (4 years ago)
C Rana
no basic manners and ethics let leave alone the customer service !!!!! guy name ALI literally asked me if i have car ? why i am riding a bicycle like judging me how i am gonna buy or rent a house and literally mocked how i was talking !!!! shocking behaviour !!!!!... Read more
24th Aug 2021 (4 years ago)
N Ahmed
Excellent service and polite staff. Highly recommend!... Read more
14th Apr 2021 (5 years ago)
S Abrar
Very good... Read more
12th Apr 2021 (5 years ago)
M Ali
Very coprative best estate agent which I ha have ever met... Read more
16th Feb 2021 (5 years ago)
K Ali)
Amazing. Best letting agents in town... Read more
Landlord
3rd Nov 2020 (5 years ago)