We could not have asked for better support in what turned out to be a long and complicated sales process.
The team at the Preston Park branch were fabulous. Toby was our initial contact, advising us on asking price and then arranging viewings and securing a buyer. He immediately made us feel confident and included in the process. We had complete faith in him. As such, we were a little nervous when we were moved to the sales progression team. Pleased to say that our concerns were unfounded. Holly Davis was superb from day 1. She kept us informed throughout and formed a bridge between us and the buyer- her reassurance and support was greatly appreciated. We would highly recommend Brand and Vaughan . Thank you so much for getting us to the finish line!... Read more
Seller
12th Sep 2024 (23 weeks ago)
S Mcewan
We could not have asked for better support in what turned out to be a long and complicated process.
The team at the Preston Park branch were fabulous. Toby was our initial contact, advising us on asking price and then arranging viewings and securing a buyer. He immediately made us feel confident and included in the process. We had complete faith in him. As such, we were a little nervous when we were moved to the sales progression team. Pleased to say that our concerns were unfounded. Holly Davis was superb from day 1. She kept us informed throughout and formed a bridge between us and the buyer- her reassurance and support was greatly appreciated. We would highly recommend Brand and Vaughan . Thank you so much for getting us to the finish line!... Read more
Seller
12th Sep 2024 (23 weeks ago)
D Wykes
Could not recommend Brand Vaughan enough, we used them to find our dream house and I only wish they operated in London so we could have used them to sell our place as well as they upstaged every other agent in the chain including our own!
We looked at loads of places over a year and most of the places we looked at were with them. They just seemed to have the best places and the viewings were always top notch as well.
Obviously no one buys a home just because the estate agents are nice, but they sure did help me feel great in my decision and the price I paid for my dream house even though we offered over asking? Not sure how they managed that!
Special thanks to Kate for being amazing through every step of the process! I'd ask to work with her personally if you can!... Read more
Buyer
3rd Sep 2024 (24 weeks ago)
G large
Pleased to report that David,Kate and the team worked very hard to get our house sold.As with so many instances, there were problems along the way,but by perseverance the sale was completed.We would have no hesitation in recommending them.... Read more
Seller
14th Aug 2024 (6 mo. ago)
Nicola
Brand Vaughan team Preston Park were excellent to deal with when selling my home. They were very communicative and didn’t make me feel like my sale was just another number on their targets board. Prior to going on the market the team all came to see the house and had through information sheets, so no matter which member of the team did the viewing, they all were able to answer prospective buyers questions about the property. The photos (which were not an additional cost like some estate agents!) were fantastic and high quality. Selling through Brand Vaughan was a great choice and I would definitely recommend using them!... Read more
Seller
6th Aug 2024 (6 mo. ago)
J
Covering over walls with paint to hide mould knowing children are gonna live there. Disgusting.... Read more
H Wyborn
Brand Vaughan Preston Park and the team were a fantastic choice of estate agents. The ladies who conducted the viewings were very professional. Kate was really on the ball throughout the offer phase, and Chloe was truly dedicated through progression and to completion. And all with a sense of humour! Very happy customers, just wish I had used them in the first instance. Thank you team.... Read more
26th Jun 2024 (7 mo. ago)
N Duncanson
Extremely disappointed to see BV had listed my house for sale without my instruction. I'm sure it will be blamed on a clerical error, but how on earth can this happen. Someone should own up, sort it out, prevent a repeat and call me back to explain and apologise. I'm still waiting for the call. Shoddy, unprofessional and unacceptable. Caveat emptor.... Read more
Seller
1st Jun 2024 (8 mo. ago)
P Barber
Helped me purchase my first flat. Managed to quick responses on the queries that I raised with them.... Read more
Buyer
16th May 2024 (9 mo. ago)
S South
Bombarding me with post emails and calls constantly. So weird.... Read more
13th May 2024 (9 mo. ago)
J Golding
Rating a single star is generous. I am appalled at the incompetence, lack of communication and sheer disregard demonstrated at BV. I have known David Vaughan who started the company for more than a decade, sold several properties with the help of him and his team so thought it would be wise to keep using them. I was sadly mistaken as BV is certainly not the client focussed award winning agency it once was now that David Vaughan has moved on and established Aston Vaughan —- As I write this I am still waiting more than 5 weeks for BV to reply to emails regarding my property seemingly now held hostage. Do not use this agency as it does not value ones business and the sheer disregard for myself and my most valued asset, my home, is disgraceful. I,certainly, after my current ongoing experience would not sell nor have them rental manage anything ever as it’s an utter shambles.... Read more
Seller
15th Apr 2024 (10 mo. ago)
D Wilson
We bought via Brand Vaughan Preston Park and the team were great throughout. From first viewing with Natasha through the offer phase with Kate to the progression and completion with Chloe. A smart and on-the-ball team who helped keep everything moving at pace, and with a sense of humour. Very happy customers - and in our new home!... Read more
Buyer
8th Apr 2024 (10 mo. ago)
Kev
Really friendly staff. Weren't too pushy and didn't feel like they had the seller's sole interests in mind when talking with them... Read more
7th Apr 2024 (10 mo. ago)
L Howell
Everyone at the Preston Park Brand Vaughan team worked hard to sell my house - I’m grateful for their support and the deal they helped me seal.... Read more
Seller
5th Apr 2024 (10 mo. ago)
This proved to be a very protracted sale as a result of issues relating to the freeholder and their solicitor holding up matters and various other factors beyond the control of our estate agents and ourselves. However throughout the process Brand Vaughn remained on top of the situation and eventually the sale was concluded to everyone's satisfaction and relief.... Read more
Seller
5th Apr 2024 (10 mo. ago)
K Donovan
Bran Vaughan made the purchase of my new home simple and stress free. The entire team who helped me, Chloe, Anna, Kate, Jemma, Dave, and Suzanne were all a delight to communicate with, and willingly shared their experience and insight. If ever I need to buy or sell again I would make a bee line for their door. I heartily recommend them.... Read more
Buyer
1st Mar 2024 (11 mo. ago)
A Gourlay
Calm unflustered direction and support from the team at Preston Park during what for me was buying process.
Big thank you to Kate, John, Chloe, Suzanne and Jemma for all their help - its been much appreciated.... Read more
Buyer
6th Feb 2024 (1 year ago)
C Davison
Buying a house is meant to be one of the life's most stressful events, but I can honestly say that my recent purchase through Brand Vaughan Preston Park was the total opposite. Their whole team were a delight, made time to understand my requirements, and found my dream home in just ONE day! Communication was excellent throughout and completion was delivered on schedule. I wouldn't hesitate to recommend them.... Read more
Buyer
4th Feb 2024 (1 year ago)
Z Spider
Excellent, enthusiastic and energetic estate agent with very professional approach, generated huge interest in our property in a very difficult market. Employed specialist drone/photographer and listing author to generate a great listing. Showed perseverence after first buyer dropped out at 11th hour to establish a good second deal which has now exchanged.... Read more
Seller
19th Jan 2024 (1 year ago)
R (Viscount)
Pretty efficient and professional!!... Read more
13th Jan 2024 (1 year ago)
M Win
I'm really let down! I'm sharing my story to help prevent others from having to deal with the same problem.
In February, I'll be moving to Brighton for work. We started looking for a property in January because we live in London and getting a property to view is really tough. As soon as we found a flat, we signed the pre-tenancy agreement, paid the holding deposit. The reference process also went well but because the move-in date is January 15, we became concerned when we did not hear back until January 10. The agency contacted us again on January 11th with shocking news.
The lender will sell the home after having a change of mind. Can you believe that this occurred just four days before the move-in date? I'm in complete disbelief and stunned!
The agency informed me that although there is nothing we can do about it, they will return the holding deposit to me. In this situation, what are the renters' rights?... Read more
Tenant
12th Jan 2024 (1 year ago)
Excellent, enthusiastic and energetic estate agent with very professional approach, generated huge interest in our property in a very difficult market. Employed specialist drone/photographer and listing author to generate a great listing. Showed perseverence after first buyer dropped out at 11th hour to establish a good second deal which has now exchanged.... Read more
Seller
1st Jan 2024 (1 year ago)
Susan
I highly recommend the residential services provided by Brand Vaughan (Preston Park branch) and their brilliantly efficient team Sarah, Kate, Chloe and Jemma. I used them to sell my 2-bed flat and found them to be professional, friendly and communicative - keeping me updated at all times regarding marketing, viewings and feedback. Most importantly they were proactive - I was particularly impressed with the speed with which they found a buyer for my property. Thank you.... Read more
Seller
14th Dec 2023 (1 year ago)
G Cook
We sold our house and bought a bungalow through Brand Vaughn. We found everyone knowledgeable, friendly, proactive, helpful and professional throughout. We would certainly recommend.... Read more
Seller
24th Nov 2023 (1 year ago)
B Short
Brand Vaughan managed our property sale and purchase and we highly recommend them. All the team were professional, proactive and a pleasure to deal with.... Read more
Seller
23rd Nov 2023 (1 year ago)
A Sharp

I feel I am compelled to give Brand Vaughan a 1* review following the treatment my daughter and her friends (students at Brighton University) received at the hands of this estate agent. They moved into a student property in September 2022 which was cleaned to a very poor standard, but they rolled up their sleeves, cleaned it themselves and got on with it. On leaving in August 2023, they left the property in a considerably BETTER condition, than when they found it, having cleaned it from top to bottom …. In Brand Vaughan’s own words “to a very high standard”. Following this they were landed with a £600 cleaning fee. £600!!! They disputed this extortionate fee with video evidence of the state of the property when they moved in and when they left. Brand Vaughan completely dismissed their dispute…possibly without even reading it… and were informed that they would have to pay a further £60 if they wished this to go to an independent adjudicator.
As a parent, I so was appalled at how the students’ rights had been so completely dismissed by Brand Vaughan, that I paid the £60 myself due to the utterly unjust nature of the “inhouse” dispute system. I had witnessed the time that the girls spent cleaning and the excellent condition in which the house was left. I was also fully aware that an independent adjudicator would almost certainly lean in the favour of the students who had done everything in their power to return the property in good condition. Thankfully, the adjudicator did indeed uphold the students dispute and reduce the outrageous cleaning fee from £600 down to £240 and my £60 was refunded.
So speaking directly to any student reading this review, either avoid this estate agent entirely, or take video evidence of the condition of your property both before and after your tenancy and don’t be afraid or intimidated at the thought of referring your concerns to an independent adjudicator. They are there to support you and the onus is on your landlord/agent to provide evidence that any extortionate cleaning fees that they charge you are proportionate and fair. Thank you to the independent adjudicator IAS for responding quickly, efficiently and justly to support students who have been taken advantage of by large “corporate” agencies.
And to Brand Vaughan – I urge you to look very closely at how you treat students who rent properties through yourselves. My daughter was lucky enough to have a parent willing, able and with the financial resources and time to help her to fight the unjust charges you insisted these students had to pay. To make money is fine….to do it by taking advantage of young people when they are often away from home the first time and may be anxious, lonely, uncertain of their rights and vulnerable is not ok and should be called out. You hold all the power and they hold none. If this review makes you take a long hard look at your policies and procedures as to how you handle end of tenancy fees and charges, then it is time well spent in my opinion.... Read more
Tenant
28th Oct 2023 (1 year ago)
L Morris
The team were dedicated, professional, warm and lovely to deal with across the whole process. We really felt they wanted us to find our dream home and proactively did help us find it. They were always responsive to requests and queries and we couldn't be more thrilled with the home we've found! A big shout out to Kate, Sarah, Anna and Chloe who are a fantastic team - you did a brilliant job for us as buyers and we really appreciate all your support along the way - thank you ever so much!... Read more
Buyer
27th Oct 2023 (1 year ago)
W Sawyer
The team at Brand Vaughan were professional, proactive and helpful throughout the process of selling our family flat. Special mentions, however, must go to Kate who was excellent in dealing with the offers and giving feedback and Chloe who was amazing in managing what became a very long and stressful sales progression (due to reasons entirely outside her control) with such calmness and enthusiasm throughout that ensured it all held together to completion. Thank you!... Read more
Seller
27th Oct 2023 (1 year ago)
W TATTERS
Wonderful dedicated staff. Always happy to help. Very professional. Would recommend to anyone.... Read more
27th Oct 2023 (1 year ago)
M bridge
Really professional and helped us navigate a tricky purchase. Very happy with their work.... Read more
Buyer
26th Oct 2023 (1 year ago)
C Carter
Great experience with Brand Vaughan from start to finish. Lovely staff, also very competent, got us on the market rapidly & with multiple offers. Even when our chain got super complex and almost fell apart, they managed to keep it together, chasing everyone up and down our chain & pulling off our completion to schedule. Worth every penny! Thank you Brand Vaughan.... Read more
Seller
26th Oct 2023 (1 year ago)
C Moore
We had a great service from Brand Vaughan during our property search and eventual purchase. Sarah, Kate, Anna, Chloe & everyone else we dealt with were professional and friendly and best of all proactive! The whole process of our purchase was very smooth and there was a distinct lack of game playing which was very refreshing - we felt like they managed a potentially difficult buyer-vendor relationship with great skill. I would recommend the Preston Park Brand Vaughan office without hesitation. Thanks again to all involved :-)... Read more
Buyer
26th Oct 2023 (1 year ago)
G Kynaston
We were grateful for all the support by the excellent team at Brand Vaughan during our recent move. Kate, Chloe, Jemma and team were great throughout the process, including with supportive & expert advice as needed. Thank you!... Read more
19th Oct 2023 (1 year ago)
S Green
Recently completed on sale of my property and the service provided by the Preston park team from initial marketing and viewing through to execution of sale was first class. Many thanks to the whole team!... Read more
Seller
10th Oct 2023 (1 year ago)
J Dodds
Kate and the team found us our perfect home (they actually found us two, though the first one sadly didn’t work out) and helped us navigate a tricky chain. We’re thrilled to be in our new home, and would use Brand Vaughan again - though hopefully not for a long time as we intend on being here for some time!... Read more
Buyer
9th Oct 2023 (1 year ago)
J M
We were super impressed with the speed at which Brand Vaughan got our property to market. Following a really helpful discussion with David Gregory, we had a finished brochure and open day set up within 4 days. Thanks to Jemma for taking care of all of the detail, and being so efficient.
Kate was superb handling the negotiations of our sale and purchase, and a very special thank you Chloe for being so lovely and making the whole sale progression feel like a breeze.
Would definitely recommend.... Read more
Seller
9th Oct 2023 (1 year ago)
H Cockle
The team at Brand Vaughan were just fabulous - they moved quickly and supported us with securing the house we wanted and selling ours! The service was as slick as they market to be and really importantly communication was consistent throughout the process itself - nothing was too much bother. Highly recommend and thank you again you legends.... Read more
Seller
5th Oct 2023 (1 year ago)
R Retro
Great communication and regular updates.The staff were very friendly and helpful. We managed to sell at in an incredibly difficult market.... Read more
Seller
20th Sep 2023 (1 year ago)
S Mckoy
All the staff were kind and helpful. Kate and Chloe were particularly skilful in steering through a challenging purchase. It wouldn’t have gone through but for their tireless efforts! Thanks so much, guys.... Read more
Buyer
19th Sep 2023 (1 year ago)
Friendly team!... Read more
Seller
14th Sep 2023 (1 year ago)
S Winter
Brand Vaughn Preston Park were efficient to deal with for our recent purchase and from offer to completion took 3 months.... Read more
Buyer
12th Sep 2023 (1 year ago)
Y Zhang
good service and quick reply.... Read more
9th Aug 2023 (1 year ago)
The Brand Vaughan team at Preston Park is friendly, helpful and professional. They managed the viewings effectively and efficiently, and provided prompt feedback from all. I felt comfortable and confident taking their advice.... Read more
Seller
19th Jul 2023 (1 year ago)
J Corbett
Very good service start to finish - always amazing just how long the process takes but we made it in the end. Managed both our sale and purchase. Very helpful team overall.... Read more
Seller
12th Jul 2023 (1 year ago)
G Gibbo
I was looking to become a first time buyer when I walked into brand Vaughan. They helped me with all the information that I would need which eventually resulted in me getting the perfect flat for me. They are lovely and friendly people and I would definitely recommend!... Read more
Buyer
5th Jul 2023 (1 year ago)
B kingham
Brand Vaughan dealt with everything efficiently and timely. They worked around my timing for viewing and were helpful during the buying process.... Read more
Buyer
28th Jun 2023 (1 year ago)
BV worked very hard, kept me informed and advised me well throughout. I am very happy with the price achieved and how quickly a buyer was found.... Read more
Seller
18th Jun 2023 (1 year ago)
P Lugnot
Brand Vaughan were a delight to engage with.. ending in the successful sale of my property. At all times the team were informative, positive and engaging . Indeed in the overall process of the sale of the property which at times became quite stressful ( nothing caused by Brandvaughan) the team were there either in person or via phone full of encouragement, humour ( much needed) and support both pre sale and post sale progression .... Read more
Seller
31st May 2023 (1 year ago)
J Armando
Two years ago, Louise helped us with buying our house in Brighton and super helpful and responsive.
We chose Bran Vaughan again for this new move and Kate, Chloe and Jemma were equally amazing!... Read more
Buyer
23rd May 2023 (1 year ago)
V Thomas
Everyone in the office replied to my emails promptly, answered my questions. I was kept fully informed of progression which made it far less stressful. Many thanks... Read more
19th May 2023 (1 year ago)
R Spencer
It was long journey finally getting to our lovely new home, and a long journey selling our flat, but Brand Vaughan got us there in the end! They sold our flat when two other agents had failed, and found us a great new place when our purchase fell through.... Read more
Seller
9th May 2023 (1 year ago)
J Donnellan

Throughout our tenancy, our flat suffered from several leaks. The worst leak which occurred, took two months to be resolved. It leaked every time it rained, which in Winter happens fairly regular. Despite us raising the issue the day it began, and again contacting them about it every week afterwards, we were constantly met with the same response of "we will look into it and get back to you". At one point, they even told us on the phone that it was fixed whilst we watched it continue to leak! A substantial amount of mould also quickly began to grow around the wall from where it was leaking through.
The staff started out with friendly correspondence, but quickly became rude when we questioned the competence of their response to the issue. They failed to keep us updated with how they were planning on resolving the issue, with us always having to call/email them for an update, rather than them contacting us.
Despite all this, they have still tried to deduct 15% from our deposit for a few cobwebs left on the ceiling by the front door!
If you do decide to rent through Brand Vaughan, I highly suggest making sure a 6-month break clause is in your contract.... Read more
Tenant
24th Apr 2023 (1 year ago)
LiamLid
Fantastic service from BV, helped us every step of the way... Read more
18th Apr 2023 (1 year ago)
C Creation
Several issues in managing the property, long and pointless emails just to take time and do absolutely nothing. Be careful in choosing this company.... Read more
Landlord
7th Apr 2023 (1 year ago)
C cicco
Worst lettings agency ever in Brighton. 5 months of issues with the flat and no action taken, they use a pointless website to comunicate any problems experienced but it’s just a way to take time and not do them job. Also they are trying to overcharge and be really unclear in the check out stage . 15 days messaging Matt Ashworth to not receive explanation. No worth... Read more
Tenant
5th Apr 2023 (1 year ago)
J Essex
We had fantastic service from start to finish with Brand Vaughan (special thanks to Kate and Chloe) when selling our property despite having to sell at a difficult time with buyers pulling out. They always went the extra mile and took a lot of the stress out of the situation. The flowers on completion day were a lovely touch. We would thoroughly recommend them!... Read more
Seller
3rd Apr 2023 (1 year ago)
K Lake
We were so impressed with everything about Brand Vaughan - they were incredibly professional, lovely to work with and really cared about making sure everything worked for us with the sale. We were also impressed with the marketing which was brilliant - from the photographer, the person who did the film of the property and the great team that showed people around. Huge thanks to the team for doing such a great job.... Read more
Seller
28th Mar 2023 (1 year ago)
D MacRae
Very happy with our experience with Brand Vaughan. Property sold very quickly and the whole team did a great job of moving everything forward and getting us to our desired price. Many thanks... Read more
Seller
16th Mar 2023 (1 year ago)
J Lewis
Bought a house from them. Terrible experience. Dishonest about multiple things. Sell with someone else.... Read more
Buyer
15th Mar 2023 (1 year ago)
K W
Thank you Brand Vaughan for finding us such a wonderful property and helping us move to Brighton! Kate brilliantly guided us every step of the way. She has been amazing and so kind. Chloe you’re an absolute star! Thank you for always being available, working so hard and talking us through everything. Such a gorgeous Team at Preston Park! Hopefully we never have to move again but you would certainly be our first choice if we did.
Thank you!
Kate and James... Read more
Buyer
9th Mar 2023 (1 year ago)
A Doherty
We recently sold a flat through Brand Vaughan and found them to be professional, diligent and helpful from start-to-finish. They always dealt with any issues that arose and always kept us updated with any news regularly. If you wants a friendly, efficient and professional service, we would highly recommend Brand Vaughan.... Read more
Seller
23rd Feb 2023 (1 year ago)
J Hayes
We have recently purchased a house through Brand Vaughan in Preston Park. Throughout the whole process they have been helpful, diligent, patient and friendly. Chloe in post-sales has been a life-saver! On moving-in day, receiving a beautiful bouquet of Christmassy flowers was the icing on the cake, thank you. We would definitely recommend Brand Vaughan.... Read more
Buyer
4th Jan 2023 (2 years ago)
F Tiplady
I am beyond happy with the service I received from Brand Vaughan when selling my house. A purchaser was found by the super efficient Kate the first weekend it went on the market, and the fabulous Chloe took care of all my sales progression needs, which were often quite challenging, to say the least. How she stays so upbeat and cheerful is a mystery, but she should bottle it, and make her fortune. The abundance of Brand Vaughan ‘sold’ signs around town tells the story, and I wouldn’t recommend anyone else.... Read more
Seller
22nd Dec 2022 (2 years ago)
Overall, the team was polite, professional, and supportive throughout the whole process.
If the person you required was not in, then someone else did try to step in.
Everyone was easy to get on with.... Read more
Seller
21st Dec 2022 (2 years ago)
I Boutme
Avoid using at all cost. They will rip you off, you are the last thing they care of. Use Mishon Mackay if you want a good care... Read more
20th Dec 2022 (2 years ago)
S Whiting
The team at Brand Vaughan helped us secure our new family home in Patcham.
The knew the pressure we was under to ensure a quick move, and within 8 weeks we moved into our new home!
I will definitely be using them for our next move!... Read more
Buyer
14th Dec 2022 (2 years ago)
A Reed
Was very disappointed with coapt last year and so decided to go with a different estate agent for my second year student house, brand vaughan have been amazing, every single member of staff have been super helpful. Brad took us round all the house viewings and helped give us an unbiased opinion and let us choose the best property suited to us. Thank you Brad!... Read more
Tenant
12th Dec 2022 (2 years ago)
Really friendly and professional team.... Read more
Seller
5th Dec 2022 (2 years ago)
S piper
We found the service provided by David and the Team at the Preston Park office excellent. They endured me frequently flying into the office with queries and concerns with very good grace. My particular thanks go to Chloe in the sales completion section as the six months between accepting the offer and completion was not without its difficulties. She was constantly cheerful and encouraging. We got there in the end and although we will forever look back nostalgically on our lovely home at Garden Cottage we are very pleased with our new home and location. Thank you all. Sara Piper... Read more
Buyer
11th Oct 2022 (2 years ago)
D Hdld
If you are looking for an estate agent with energy, integrity and attention to detail, look no further.
Brand Vaughan sold our house quickly but without cutting corners. Their initial marketing was speedy but thorough, with good quality photos. The team were always approachable and advised us throughout the sale process. A pleasure to work with, we would thoroughly recommend the team at Brand Vaughan Preston Park.... Read more
Seller
10th Oct 2022 (2 years ago)
P Sirletti
Big thanks to all the staff at Preston Park who helped sell my flat extremely quickly (over one weekend!) and at a great price. The flowers were a lovely touch after the completion too...... Read more
Seller
3rd Oct 2022 (2 years ago)
D Ryd
Great experience selling our house through BV. The photos, write up and whole marketing is as they say exceptional. 1000 times better than competitors. The communication along the way was brilliant and even better sold within a few days. Very professional service from a lovely team of people. Hope to deal with you again soon in the future.... Read more
Seller
22nd Sep 2022 (2 years ago)
A h
We recently purchased our house through Brand Vaughn, the agent who showed us the house was lovely and the team were very helpful in the initial search phase. When Brand Vaughn had any questions for us they were in touch straight away, however our one criticism was that if we tried to call them often it was not as easy to get hold of someone.
Buying a house is a stressful process at the best of times but overall, we were really pleased with Brand Vaughn's service and wished we had sold our old house through them too.... Read more
Buyer
21st Sep 2022 (2 years ago)
R Southon
We bought a house through brand Vaughn and after dealing with most, if not all of the local estate agents, i can honestly say they was very caring and made us feel like they generally cared about us. They all seemed lovely and was easy to contact when ever I had a question or concern. I will definitely be using them again at some point in the future.... Read more
Buyer
20th Sep 2022 (2 years ago)
B Davis
Horrible company to deal with... Read more
14th Sep 2022 (2 years ago)
J Tilden-Smith
We decided to use Brand Vaughan to sell our garden flat in Brighton. From the very beginning they were excellent. The initial site consultation was very positive and helpful and undertaken by David Vaughan who has endless experience of the market. As it turned out the sale was anything but straightforward, but David and his team succeeded in getting an excellent price for the property and was in constant contact until we eventually exchanged contracts. I would absolutely use their services again and would especially wish to mention Chiara Sottilini who was tireless in her pursuit of a successful outcome for us.... Read more
Seller
7th Sep 2022 (2 years ago)
Jack
Professional service and good communication throughout the process.... Read more
5th Jul 2022 (2 years ago)
C Roche
Brand Vaughan achieved the optimum sale price for my house - it required patience and confidence but we achieved a positive result. The entire team are focused and supportive. I am happy to recommend their services and to extend my thanks.... Read more
27th Jun 2022 (2 years ago)
E Hembrough
We have recently sold our house through Brand Vaughan and found them to be professional, supportive and helpful. They kept us informed the whole way through and very responsive when asking and answering questions.... Read more
25th Jun 2022 (2 years ago)
S Dauthreau
We recently sold our house through Brand Vaughan. They were very efficient and helpful throughout. Feedback was given after viewings and communication was good; always a quick response when we contacted them. Nice, friendly team.... Read more
11th Jun 2022 (2 years ago)
Z Garrett
We recently bought a house through Brand Vaughan and they’ve asked us to review them. My honest opinion is that from the point of our offer being accepted they were extremely unhelpful, rude and at points aggressive towards us. For example we were regularly chased for exchange dates when legal work had not been completed, and simple requests such as marking the property as sold on Rightmove took weeks to action. At times I felt harassed and ultimately had to move to only communicating through email. If the property had not been as perfect for us as it is we would have pulled out.
Update: since posting this review Brand Vaughan has made no attempt to contact me regarding the way we were dealt with during the buying process.... Read more
Buyer
1st Jun 2022 (2 years ago)
D Chtistie-Davies
We recently purchased a house through Brand Vaughan we found them to be professional , helpful and friendly throughout the whole process and always went out of their way to deal with any issues that arose and always kept us updated with any news. Particular thanks to Chloe , who was our main contact throughout our purchase and was really helpful and with a great sense of humour . We would highly recommend Brand Vaughan to anyone who wants a friendly , efficient and professional service... Read more
20th May 2022 (2 years ago)
L Marks
We recently sold a brighton flat with BV and were impressed with the selling proposal put to us on valuation. The sale left us ultimately pleased with the price achieved though it is difficult to determine true market value in these volatile times. They are a fair and straightforward working company which overall left us pleased with the service so I would recommend them.
Here and there answers to questions or requested information seemed to not make it back to the buyers, but this is a minor point and didn’t detract from an overall good selling process.... Read more
Seller
14th May 2022 (2 years ago)
D Beau&Bell

We sold our house through Brand Vaughan, bucking the trend of the immediately local agents as we felt they had looked to exercise as much value for us as possible when looking at what our property had to offer potential buyers. Big thanks to David, the director there, who initiated the marketing strategy. Thereon we dealt with the team including Kate / Chloe / Chiara, who were always at hand to firstly set about getting the sales particulars in order before we then generated viewings - cannot recall the name of the lady doing these but she was great and gave very detailed feedback. It was not long until we were under offer and in full knowledge of what the position of the applicant was. Chloe was instrumental in the process and despite our having a short chain there were some delays on our ongoing purchase which were frustrating but well handled in terms of comms to our buyers. Overall a really good experience with the team and I would not hesitate to recommend them. Thank you.... Read more
Seller
6th May 2022 (2 years ago)
J Nicks
I bought a property through Brand Vaugn and found it painless in comparison to my previous sale and purchase. They seem to be a genuinely nice bunch of people, responsive and friendly. On a non-service based note, I like how they have a copywriter who doesn't use estate agent language to describe properties. Makes for a much more imaginative read.... Read more
Buyer
25th Apr 2022 (2 years ago)
F Clifford
always good communication, lovely people every step of the way.... Read more
19th Apr 2022 (2 years ago)
L Peskett
We had a very positive experience with the Preston Park Team during the sale of our property. We were very impressed with the speed at which they found buyers for our property and with their kind and constant support throughout.... Read more
Seller
11th Apr 2022 (2 years ago)
E Gull
wrote this book at the house, and was supremely satisfied with Brand Vaughan who had some hurdles to jump through and they came out champions, thanks... Read more
16th Mar 2022 (2 years ago)
R Bryan
Really great team who helped us deal with a complicated sale, gave us all the time we needed with great customer service.... Read more
Seller
7th Feb 2022 (3 years ago)
S Yeates
What an amazing experience I had with buying through Brand Vaughan. The team was very warm, likeable and very reassuring. These estate agents genuinely go the extra mile!
Great Service, thanks for your hard work.... Read more
Buyer
7th Feb 2022 (3 years ago)
D Dobinson
I sold a flat for the first time and needed the support of a good Estate Agent. The whole team were great, from the first contact all the way through to completion and I would highly recommend them. The viewings were numerous and well organised, with prompt feedback and any questions followed up. I will be selling another property this year and look forward to using their excellent services again.... Read more
Seller
2nd Feb 2022 (3 years ago)
D Long
Have just completed on a purchase through Brand Vaughan. Really happy with the service. Particular thanks to Kate and Suzanne who were very easy to deal with and went above and beyond to make sure everything went smoothly. Thank you!... Read more
Buyer
26th Jan 2022 (3 years ago)
C Sahin
Excellent and professional in every way. Highly recommend!... Read more
12th Jan 2022 (3 years ago)
P bunn
We have recently sold with Brand Vaughan, they were easy to get hold of and always answered any questions we had, gave quick feedback after viewings and kept us in the loop. Would definitely use them again only wish we had bought through them too as our experience with that estate agent was as less than perfect.... Read more
Seller
7th Jan 2022 (3 years ago)
B Hutcheson
I rang about kingsley Rd very nice lady said that my interest would be past on the department dealing with the property not been contacted by anyone... Read more
22nd Dec 2021 (3 years ago)
R Whiteman
We recently bought a flat through BV - good communication from start to finish and always a pleasure to deal with. If we move we'd most likely use them to sell. I'd definitely recommend them to anyone buying/selling locally.... Read more
Buyer
21st Dec 2021 (3 years ago)
J C
Very helpful and professional in helping me sell my flat. Produced great particulars and marketing materials. Very responsive and proactive all the way to completion.... Read more
Seller
6th Dec 2021 (3 years ago)
A Gifford
Very impressive space... Read more
30th Nov 2021 (3 years ago)
N Jones
Thank you to BV for their help in finally reaching exchange and completion after a stressful seven months. David was very encouraging from the start and I wish to thank Louise in particular for her help and support through the several issues we faced along the journey. The staff in general are knowledgeable and great at recommending appropriate professionals as required to progress the sale process.... Read more
Seller
18th Nov 2021 (3 years ago)
L She-Yin
Thanks to Kate, Louise, Chiara and the team here my first purchase was as stress-free as possible! Highly recommend this amazing team, they guided me through the process without a hitch.... Read more
Buyer
14th Nov 2021 (3 years ago)
P Morl
Brand Vaughan acted for the Diocese of Chichester in connection with sale of a diocese property.
They provided a very professional service, very good communication, always helpful and friendly. Would certainly recommend. A very good estate agent.... Read more
Seller
12th Nov 2021 (3 years ago)
A Gunduz
It was a great experience buying thru Brand Vaughan. As a first time buyer, I really appreciated Louise's help to complete as quickly as possible before the end of the stamp duty holidays. Thought the overall process was conducted fairly and professionally and would definitely recommend them to people buying in Brighton.... Read more
Buyer
19th Oct 2021 (3 years ago)
J Lambert
Recently bought a property through Brand Vaughan they were extremely professional, friendly and helpful throughout. Was happy to help with any questions and queries we had. Thank you for making the move so easy for us :)... Read more
Buyer
3rd Oct 2021 (3 years ago)
D Schutte
Brand Vaughan was the agent when I bought my property in Brighton. Satisfied with their service, I used them again when selling the property 4 years later and was not disappointed. I received the same diligent and professional service.... Read more
Seller
29th Sep 2021 (3 years ago)
K Gailis
Brand Vaughan were very helpful throughout the process and were very flexible with viewings. Louise was very helpful with pushing the sale through. Thank you for all of your help.... Read more
Seller
24th Sep 2021 (3 years ago)
J Humphries
The team were very helpful with our property search from the beginning sending us properties that fit our brief as soon as they came on the market. Our offer was accepted and we were kept informed by the team throughout who assisted and updated us throughout the process. Always on the end of the phone and lovely to speak to! Would recommend!... Read more
Buyer
14th Sep 2021 (3 years ago)
L Leeson
We had not moved in 26 years, but dealing with Brand Vaughan took a lot of the stress away! From day one, everyone we dealt with at BV were fantastic, friendly, focussed and totally professional. We would never dream of using anyone else if we move again. Thanks to all of you!... Read more
6th Sep 2021 (3 years ago)
J Holmes
Everyone we dealt with at Brand Vaughan on our first house purchase was brilliant, it was smooth, we were kept well informed and calm throughout the entire process. Cannot recommend them enough.... Read more
Buyer
1st Sep 2021 (3 years ago)
J P
Damp, poor quality housing. Don't expect your full deposit back!... Read more
Tenant
1st Sep 2021 (3 years ago)
C M
A great experience - there are so many estate agents in Brighton and Brand Vaughan Preston Park were stand out from the first contact. The whole team communicates really well so no matter who you speak to they know where you are in the process. Louise was a great help and communicated between all parties so things kept moving. A big thank you to the whole team and I would highly recommend to anyone thinking of selling or buying.... Read more
27th Aug 2021 (3 years ago)
A Dunton
i have bought and sold property in Brighton many times but never found anyone likes the Preston road office . very professional even when dealing with idiots that offer £50 k below the starting price, always on time and friendly.
would use them again and again .
thanks so much... Read more
Seller
27th Jul 2021 (3 years ago)
H Young
We bought a house with Brand Vaughan Preston Park and their service throughout the process was excellent. Really helpful particularly in helping resolve the various queries that arise during the course of a purchase.... Read more
Buyer
17th Jul 2021 (3 years ago)
A Lowe
We found the team at Brand Vaughan excellent. They provided an exceptional service for our sale, being superbly professional and efficient but also really personal and caring. We recommend them without hesitation.... Read more
Seller
16th Jul 2021 (3 years ago)
A Boothroyd
David and the team at Brand Vaughan did a fantastic job for us in our move. They quickly found a buyer our flat, and helped out tremendously with moving the chain along to get us to completion before the stamp duty cut off. We would definitely use them again for any future house moves.... Read more
Seller
16th Jul 2021 (3 years ago)
H Buxton
I've recently bought a flat through Brand Vaughan Preston Park. I found them to be really good, the flat I bought I probably wouldn't have looked at if it hadn't been suggested to me by the agent (Kate) and I'm very glad I did. As I was in a chain it took longer than would've hoped to exchange and complete (nothing to do with BV), but I thought Louise at BV was really approachable throughout and kept good communication. Overall it was a good experience buying through them - thanks to the team for the assistance! (The only thing I don't like is how you use guide prices (e.g. 325- 350K) rather than just saying the price point the seller expects, but I'm aware that lots of other estate agents do that too.)... Read more
Buyer
15th Jul 2021 (3 years ago)
N Farrow
The staff at Brand Vaughan were faultless in how they handled my sale. They managed to find me a buyer within four days of me approaching them and prior to the property being officially advertised. All of the team were so helpful and I couldn’t recommend them more. I had attempted to sell the property via an agent-free online platform with some difficulty before turning to Brand Vaughan. Their agency fees were well spent on the service and effort put in by team and I would definitely use them again.... Read more
Seller
12th Jul 2021 (3 years ago)
S Hawke
We recently purchased a flat with Brand Vaughan for an elderly parent. They were a pleasure to work with - in particular Louise who is one of the agents. We found them to be responsive with timely and regular communication and they were able to ensure the sale purchase was as smooth as possible. We would recommend the agency to any would be seller and/or purchaser of a property.... Read more
Buyer
1st Jul 2021 (3 years ago)
K Helmer
We found all the team at Brand Vaughan Preston Park really easy to deal with. I especially liked the way the sales team all came to visit our property to familiarise themselves with it and listen to what we felt were the important features as well as the saleable points. Nothing worse than being shown around a property by an agent who knows nothing about it. Their brochure for our house was good quality and the photographs were very good. Louise was really responsive and answered any queries quickly. Kate was super friendly and took on board any concerns we had.... Read more
Seller
1st Jul 2021 (3 years ago)
S Griffin
Excellent customer service, extremely prompt communications, and ultimately, my flat was sold within 3 weeks. I would highly recommend Brand Vaughn.... Read more
Seller
30th Jun 2021 (3 years ago)
G Briscoe
Brand Vaughn in Preston Park are a highly professional and polished team who were brilliant from start to finish on the sale of our house and purchase of another. Each aspect of their service is well thought out and is in a different league to other estate agents services. From the exceptional brochures written by copy writers, to the knowledgeable and experienced viewing guides who take time to really know your property so they can sell it, to the professional and efficient office team supporting the operation- together they provide a brilliant service. Special mention to David- especially at the negotiating stage and Louise who has a unique role of liaising between the parties once sales have been agreed and goes above and beyond to ensure this happens. Both of whom were exceptional despite wobbles in the chain in the final weeks. Thank you guys.... Read more
Seller
29th Jun 2021 (3 years ago)
J Goldingham
I was very happy with the service provided by Brand and Vaughan from start to finish. They were efficient, experienced, good at communicating and helped with both my sale and purchase. I would thoroughly recommend them.... Read more
Seller
7th May 2021 (3 years ago)
J Edgell
I was a purchaser of a property being sold by Brand Vaughan. Their office were regular in their contacts to me, by a person who had not read the sales particulars and was unaware of the piles of rubbish in the house. Which created cross purpose conversations. Quite funny! Nevertheless you can't fault the effort and hard work for their client. It was not mentioned in the sales particulars that the house was in a conservation area so it was a surprise to the vendor and me.
Overall the staff were polite and friendly and tried hard to close the sale with diligence and persistance and you need that ability.... Read more
Buyer
22nd Apr 2021 (3 years ago)
A Goncalves

I’ve never known an estate agent with more obstructive policies. We viewed a property and wanted to make a prompt offer on it. We had been liaising with a woman leading up to the viewing so called her to put the offer in. We were told that it’s “policy” that only the director of the branch can handle offers (?!) so he would be passed details of the offer and call us the following day. The director did not call back the following day (later found out he was off sick - fair enough but highlights how ridiculous their policy on offers is) so 2 days after the viewing, we received a call from the director to take details of our offer and he told us he would inform the vendor and get back to us. We did hear back a few hours later that the offer wasn’t accepted so we upped our offer and the director assured me he was working the next day (Sat) and he would call me. I text and called on the Saturday and heard nothing back. Buying a house is a very emotive time, I understand that the housing market is so busy at the moment and I’ve no doubt the director was incredibly busy but not being able to get through to him and constantly be the one doing all the chasing was not a very nice feeling. I was incredibly anxious about the outcome of the offer and felt that even if the vendor had not been in touch, Brand Vaughn could have called or text to put me at ease or update me on the state of play. I appreciate the vendor could have been difficult or unresponsive but it would have been nice for BV to articulate that to me - each time we upped our offer we had to wait 24 hours for the next call and it ended up being an incredibly anxious few days where I made far more calls to them than they did to me. I got the impression they were sick of me calling. This poor director must be run off his feet having to be the only person handling offers - and it must be so restricting for the other staff members - i’ve never seen anything like it. Would be very cautious about interacting with them in the future. Levels of customer service are not great and the policies are outdated. Give your staff autonomy to handle offers and it might result in less negative reviews and a less frazzled director.... Read more
Buyer
3rd Apr 2021 (3 years ago)
R Brimmell
The whole team were fantastic from start to finish. They were helpful and easy to communicate with, even when there were a few bumps in the road of our sale. Would highly recommend their service and Louise was an absolute star. Keep up the brilliant work... Read more
Seller
27th Mar 2021 (3 years ago)
N Schildkamp
The whole team were not only professional but also caring and willing to go the extra mile which we really appreciated.... Read more
24th Feb 2021 (3 years ago)
B Weav

After hearing good things about Brand Vaughan (Preston Park) my partner and I chose them to sell our property last summer. And then subsequently bought property they were listing. I can honestly say they were brilliant from start to finish.
David valued our property and it was clear the valuation was made using a good deal of knowledge an research. Consequently the sale price we achieved was spot on!
I liked the fact that Brand Vaughan staff have clearly defined roles within the process as it makes the whole journey run more smoothly. From the valuation to the EPC, photography to the viewings, it was all done with swiftly and professionally.
Communication was excellent and viewings were conducted superbly well by Lisa!
Once the sale was agreed. Phil provided great feedback and assurance. Louise then took over and she was absolutely brilliant! Again communication was first class and I could always reach her on the phone or via email. She dealt with all enquiries quickly and took a lot of the stress out of situations. She was very proactive and is clearly an expert it what she does.
I would not hesitate to use Brand Vaughan again...although for the time being we are staying put and enjoying our new home!... Read more
Seller
19th Feb 2021 (3 years ago)
D Meredith
Hi, Brand Vaughan were very professional and we were glad to arrive at a sale not far off the asking price without even going live on the websites. The Brand Vaughn team were responsive, hard working and helpful throughout what is inevitably a stressful process. The percentage that they, along with most agents extract from a sale seems excessive but I am not sure that we would have completed at close to our asking price without their professionalism and expertise. In short I would recommend them.... Read more
Seller
18th Feb 2021 (3 years ago)
A F
Always room for improvement... Read more
14th Feb 2021 (4 years ago)
J H
Very good service on the sale of our property, Louise the sales was amazing as well.
And we sold during lockdown so we cannot complain!... Read more
Seller
25th Jan 2021 (4 years ago)
M Smith
Our house-selling was experience was not exactly straightforward. Two buyers pulled out and then the global coronavirus pandemic came along to disrupt and delay the process. But in the end we got there and it was thanks in large part to the unstinting efforts of Brand Vaughan. We are hugely grateful to them (notably Phil, David and Louise, but others too) for their professionalism, hard work and support over a long and trying period. We would certainly recommend them to anyone trying to sell a property and indeed we have done.
Mark & Mary Smith... Read more
Seller
23rd Jan 2021 (4 years ago)
F Mitchell
From the initial consultation to the aftercare, everything about our experience with Brand Vaughan was excellent. I would like to especially praise the attention and care given by Louise at what was a highly stressful time for us during and after lockdown. She kept us informed and tirelessly worked for us to get answers further down our buying chain even once our house had sold. Highly recommended.... Read more
Seller
23rd Jan 2021 (4 years ago)
H Arney
The staff were all knowledgeable, friendly and efficient. This applied throughout the buying process, from viewings, offer, liaison during the period when contracts were drawn up, through to completion and after moving assistance. I would thoroughly recommend Brand Vaughan.... Read more
Buyer
18th Jan 2021 (4 years ago)
K Fryatt

We were the first viewing on a house being sold by Brand Vaughan in July 2020. We offered asking price during the viewing to the owner and put it in writing to Brand Vaughan immediately afterwards. The agent (Phil), seemed to work very hard to not help our offer go through. So much so I had to ask him not to talk to me and deal with my husband as he was so patronising and frankly, not at all business-minded. We ended up having to send flowers to the owners and deal with them directly through the entire process (the owners were wonderful!). Then during the sale process, we received zero help/interest (even when asked). When we got keys, I was told to go to the estate agent office to pick them up (we expected the agent to meet us at the house and give us keys). Then the keys we eventually received were the wrong set (given by the previous owners, but perhaps someone could have checked they worked). We were then asked to post a review on Google about how great the experience had been. I was honest and summarised (politely) the above feedback. The lady said 'oh, well please don't post then' and left. Today we received another request via email to post a review, so this time, I'm posting. I'm a true believer that people make mistakes, and if you give tough feedback, I would expect a follow up to that. Since moving here we've met so many other wonderful people (and estate agents). I'd strongly encourage anyone looking to sell their home to consider alternatives, as the buyer experience for us was 'sub-par' to say the least...!... Read more
Buyer
16th Jan 2021 (4 years ago)
J Caulfield
We worked with several of the team at Brand Vaughan on the sale of our flat and our house search, the whole team were very professional, providing valuable advice at every turn. Highly recommended!... Read more
Seller
16th Jan 2021 (4 years ago)
S Cook
Very good service from everyone at Brand Vaughan. They made selling our house very easy from taking amazing pictures for marketing our property to completing our sale. Highly recommend.... Read more
Seller
15th Dec 2020 (4 years ago)
E flynn
My experience with Brand and Vaughan was excellent
They sold our flat for us and the majority of the dealings were done during lockdown
We also bought a house through them and we were in a chain of at least 5 other properties
The absolute star of the show was Loiuse Ayshford at B and V
She was amazing and totally professional and did so much work behind the scenes . Her communication with me was fantastic she was always there to reassure and worked so hard to maintain good relations between all the parties involved. In my opinion she has the hardest job of all as she deals with the actual nitty gritty of the sale not the jolly bit of showing people round .
And with Louise in mind I recommend them highly... Read more
Seller
15th Oct 2020 (4 years ago)
R Hill
A big thanks to Louise and Phil for doing a fantastic job in selling our house. Louise did a great job of handling all of my many phone calls and kept me updated regularly with the progression of the sale. Very professional outfit and I would highly recommend them to others !... Read more
Seller
22nd Sep 2020 (4 years ago)
K Boadu
Chloe, one of the customer service team, has been a tremendous help through this quarantine cycle.
Despite being the first house i am renting independently she has been nothing but helpful and allowed me to feel equipped for this big step. Grateful for your help chloe.
If your a student looking for rent i would highly recommend this company, deffo student friendly... Read more
Tenant
9th Sep 2020 (4 years ago)
S Lightfoot
Selling a house during the Covid-19 pandemic isn't the greatest time but BV did a great job both in getting our house sold but also managing the very stressful process through to completion. They went way beyond what other agencies would do and Louise at the Preston Park office was brilliant. I'm sure that without her, the sale would have fallen through.... Read more
Seller
2nd Jul 2020 (4 years ago)
I H
Great customer service from David... Read more
6th Mar 2020 (4 years ago)
Y GOD
Phil and the team are credit to their business. Phil was always friendly, courteous and crucially he knows his buyers and was able to help us achieve an excellent price for our property. All dealings with him were professional and efficient and I woul have no hesitation in using BV again or recommending them as a reputable and efficient local agent.... Read more
Seller
22nd Nov 2019 (5 years ago)
W Brandt
Excellent service from a great team, held a sale together when the chain started coming apart. Good agents earn their commission after the buyer has been found, and they did. Very professional and know their stuff.... Read more
Seller
6th Oct 2019 (5 years ago)
J Howell
The Preston Park office is only a sales office. Letting reviews are not relevant for this office.... Read more
3rd Oct 2019 (5 years ago)
F walsh
Friendly, professional and CALM from Jason’s first visit. We chose from fabulous photos and agreed descriptions with the writer. Our purchase was simple, but we lost one buyer. So Lovely Phil quickly found us a better one! And David eased us through the boring bits, fielding many (!) a curved ball! BIG thanks to all the team.... Read more
Seller
3rd Oct 2019 (5 years ago)
J middleton
Extremely helpful and competent from Jason's first visit to do the valuation to Phil handling the sale and completion.... Read more
Seller
3rd Oct 2019 (5 years ago)
D Skeet
Thanks to all the team at BV Preston Park , Jason Howell for managing the account and particularly Phil Bennet for getting the sale and ensuring that it proceeded in a timely and well communicated manner , his continued assistance throughout was a great reassurance , we would recommend BV without hesitation .... Read more
Seller
6th Sep 2019 (5 years ago)
V Hordle
I was told by an agent to apply for rental properties without my husband’s name because he is foreign and I would stand a better chance of being accepted by a landlord. Disgusting.... Read more
Tenant
23rd Aug 2019 (5 years ago)
P Bing
Not awful at sorting stuff out, but will probably rob you of your deposit... Read more
Tenant
7th Jul 2019 (5 years ago)
A Leymarie
I experienced some hiccups at first when I put my flat on the market with Brand Vaughan - and some staff they used then have since left - but my experience was excellent once I accepted an offer. Karen Franks in particular made sure the sale process went very smoothly - she was always available to help and was very pleasant to deal with.... Read more
Seller
17th May 2019 (5 years ago)
E Wong
Very bad agency, rude, fees are ridiculous. They only care about money and nothing else... Read more
25th Mar 2019 (5 years ago)
H Tang
Ollie is very nice person and really helpful.We just want to rent our next year recommendation from brandvaughan.... Read more
Landlord
11th Mar 2019 (5 years ago)
C Kpodonu
Currently been to a couple viewings with this letting agency and am looking to secure a gaff- they've been a huge help. A particular shout-out to Michael Jefferies who's been the one to show us the houses; he was always an absolute pleasure to see, while still being informative and honest.
Thanks... Read more
4th Feb 2019 (6 years ago)
C williams
Brand Vaughan in Preston Park were FANTASTIC!! From valuation to completion the service was very professional. Jordon and Michael on the sales team were great, really friendly and couldn't seem to do enough to help. When the sale was agreed Annie took over and pushed the sale home. She was a great communicator and easy to reach. Seriously impressed!! I will be recommending them to everyone.... Read more
Seller
26th Oct 2018 (6 years ago)
K O'Hehir
We would highly recommend Brand Vaughan following the recent sale of our property in Preston Park. Jason was fantastic and sold our property quickly. He was professional, honest and great to deal with. He also offered us good advice on the subsequent purchase of our new property. All of the marketing material produced but BV is fantastic and highly professional.
Annie also helped to closely manage the sale through to exchange and we can’t wait to get into our new property shortly.... Read more
Seller
16th Aug 2018 (6 years ago)
E Peace
Karen Franks has been proactive, helpful, kind and straightforward to deal with. We have not had a great experience of others at Brand Vaughan but Karen has been a great help.... Read more
11th Jul 2018 (6 years ago)
L Stern
My partner & I knew that selling our respective houses & buying one wasn’t going to be simple however, from beginning to end, Brand Vaughan were professional & very easy to deal with. Their market knowledge was spot on & the advertising on my property was of a very high quality. When the process hit a few bumps, as it always does, particularly from exchange to completion, they were extremely responsive & managed to keep both my sale & our purchase on track. Two people in particular, stand out; Jason Howell, Branch Manager & Annie Karlsson the Sales Progression Manager, both exceptional. Thanks so much!... Read more
Seller
14th Jun 2018 (6 years ago)
Amanda
I highly recommend the Preston Park office. Annie Karlsson the Sales Progression Manager is a delight to deal with, she is professional, competent, and approachable.... Read more
18th May 2018 (6 years ago)
K Colban
Karen Franks was excellent in progressing the purchase of my new property. She always kept me updated as soon as there was a development and liaised really well between myself, my vendor and my own estate agent. I always felt confident to contact her with even the smallest query I had and she was prompt in responding. I would highly recommend Brand Vaughan as an estate agent. Jordan was excellent too and happy to arrange additional visits to the property at short notice.
Thank you Karen and Jordan!... Read more
Buyer
17th May 2018 (6 years ago)
G boxall
I own an Estate Agency in London and we pride ourselves on customer satisfaction.
Honestly, I think BV actually outshone even what we do whilst I went through purchasing a property with them.
Proactive, friendly, honest and very easy to correspond with. Karen especially was wonderful and I actually look forward to doing business with them again in the future.... Read more
Buyer
16th May 2018 (6 years ago)
M Uden
Annie at Brand Vaughan has been great. We dealt with the Preston Park and Kemp Town offices and both have been helpful throughout the process of selling my mum's flat in Kemptown and moving over this way. I would recommend them.... Read more
Seller
16th May 2018 (6 years ago)
M Hollywood
Karen Franks is always professional, efficient and polite when dealing with her. Would highly recommend this Company.
Mike Ashby MRICS... Read more
16th May 2018 (6 years ago)
A Lally
Thanks Karen for your professionalism and thoroughness. Always a pleasure to deal with.... Read more
15th May 2018 (6 years ago)
J Adams
Karen is always calm , helpful and charming even when we were stressing out... Read more
15th May 2018 (6 years ago)
L
These guys are brilliant ...they get the job done ...they talk straight ...they don’t mess about and they do as they say ... most importantly they tell the truth and they price the property correctly ... they are by far the best Estate Agent Brighton ... they sold my house within six weeks after it had been on the market for eight months with two other very reputable agents ... thank you Simon Lemcke, Nick and Annie ???????? ????... Read more
Seller
12th May 2018 (6 years ago)
H Fairclough
I would like to recommend Karen Franks at Brand Vaughan in Preston Park. She provided an excellent service in making sure our sale went through, and was helpful, professional and courteous throughout.... Read more
Seller
2nd May 2018 (6 years ago)
J Clarke
I have just let my property with Brand Vaughan and found them to be very helpful and efficient, the property was let quickly without any fuss and their photos of my flat were amazing, highly recommended... Read more
Landlord
11th Apr 2018 (6 years ago)
S cosby
Karen Franks and Nick were fantastic throughout the process. We felt that Brand Vaughan were supportive to us being first time buyers, and were sympathetic when having to deal with some tricky issues in the negotiations with the seller. Would recommend this agency if considering buying!... Read more
Buyer
11th Apr 2018 (6 years ago)
D Fahimifar
Great service through the whole process and received great support from Karen Franks when I hit a few bumps in the purchasing process.
I recommend highly!... Read more
Buyer
28th Mar 2018 (6 years ago)
A Here
Absolutely awful once you’re no longer their tennants -
Genuinely are charging me and my
Flatmatw who have been their for 4.5 years, despite offering a full
Renovation of the flat during our tenancy which we turned down to get our deposit back - then charged us for carpet cleaning when our carpets are in the skip... fraudulent - DO NOT USE... Read more
Tenant
27th Mar 2018 (6 years ago)
W Batho
Our sale was arranged swiftly and without fuss, and when our own purchase turned out to be rather tricky Brand Vaughan were with us every single fraught step of the way. Having them in our corner made all the difference.... Read more
Seller
4th Feb 2018 (7 years ago)
H Zuo
Deposit deductions for no reason!!!!!!! do not use the rubbish agent!!... Read more
Tenant
1st Feb 2018 (7 years ago)
S Tasker
This is the second time we have used Brand Vaughan (Preston Road branch) to sell a property and we cannot fault them. Special thanks to Jason who went the extra mile to get a very quick sale and also to Annie who kept us well informed as the sale progressed.... Read more
Seller
10th Oct 2017 (7 years ago)
H Olszowska
Working with Brand Vaughan and Annie the sales progressor was a real pleasure. The team were quick to respond, extremely helpful and helped move our sale to completion quickly.... Read more
Seller
9th Oct 2017 (7 years ago)
P Goncalves
Thanks all from the Preston Park team who sold our property and for keeping a cool head in the face of the madness inevitably associated with this process.... Read more
Seller
15th Sep 2017 (7 years ago)
A Hibbert
Karen Franks oversaw both the sale of our old house and the purchase of our new one. She maintained excellent communication throughout guiding us through the entire process.
Karen was persistent in her pursuit of responses from both parties solicitors, managing agents and surveyors.
She is a credit to the Brand Vaughan team and she made our move stress free.... Read more
Seller
1st Sep 2017 (7 years ago)
C Cline
Brand Vaughan are are wonderful and refreshing estate agent. We felt supported throughout our move.... Read more
11th Aug 2017 (7 years ago)
J Paterek
We recently purchased our property in Brighton via Brand Vaughan. The process from start to finish was handled very professionally and the team (especially Nick Simmonds) went above and beyond to ensure we secured property and completed in a very short time frame. They were able to recommend trusted partners to assist with other parts of the process who were all equally professional. I would have no hesitation in using Brand Vaughan again and highly recommend them.... Read more
Buyer
11th Aug 2017 (7 years ago)
S Falconer
Brand Vaughan were a superb agents to sell with. It was our 4th sale so we have a fair bit of experience in buying / selling. Jason handled the initial setup superbly - friendly but efficient and commercially strong. And he reflected the whole team at Brand Vaughan, Preston Park - always excellent communicators, selling the house quickly, at a good price, and progressingly the sale seamlessly. We can't speak more highly of them.... Read more
Seller
8th Aug 2017 (7 years ago)
C Hunt
I have used Brand Vaughan (David Vaughan and team) in the past for selling and now letting. I found them to be an exceptional company I would always look to use them in the future and absolutely recommend them to anyone when it comes to property matters.Simply put they are the' Gold Standard' when it comes to Estate Agent's.
Thank you... Read more
Landlord
31st Jul 2017 (7 years ago)
J Taylor
Excellent professional marketing and ongoing sale. Particular problems with the chain in sale but they made unbelievable efforts to contact agents and solicitors to ascertain problems and keeps us until exchange and completion giving professional and emotional support. I highly recommend the Preston Road sales office.... Read more
Seller
30th Jun 2017 (7 years ago)
B Kocher
The staff of this branch have been very helpful throughout the length of time it took for the purchase to complete. They stepped in to sort problems when solicitors seemed to not be communicating (as usual). Special thanks to Nick, Natasha and Annie for their help.... Read more
Buyer
21st Jun 2017 (7 years ago)
P Kocher
I've been very pleased with the service we got from Brand Vaughan. From the start they had high standards - their photography for the brochure of our old house was great. And I think the people in the Preston branch and especially Nick, went the extra mile to not only get the sale of our new place but they also helped us get the flat through lots of negotiations with the sellers - so I see Brand Vaughan as excellent all round!... Read more
Seller
20th Jun 2017 (7 years ago)
M Eades
A great team, including Jason and Karen, who organised our house to market swiftly and professionally, with superb photos and house description. Easy to get hold off and seek updates, with Karen the dedicated sales progessor helping to push the move through smoothly. Highly recommend to sell or indeed buy through!... Read more
Seller
9th Jun 2017 (7 years ago)
B
I have experienced an excellent service through Brand Vaughan because their staff have been totally dedicated and incredibly efficient and professional throughout the entire process. Nick Simmonds and Karen Franks have both been fantastic with their communication, support and advice and I could not have asked more of them. I am genuinely very happy with the service I have received and absolutely recommend Brand Vaughan as being the best estate agents I have ever come across - Brilliant!... Read more
7th Jun 2017 (7 years ago)
J franklin
Superb and fast service from Sam has made my first purchase a pleasant experience after much uncertainty before I started. Instantly put me at ease. Highly recommended and thanks to Sam for all his help!... Read more
Buyer
26th Apr 2017 (7 years ago)
K Fernandes
Just exchanged with BV. Everything about this agency has been professional and helpful from the start. The initial photos and brochure produced were excellent and our house sold in a matter of days. They were very good at emailing viewing times once confirmed by phone and then getting and giving feedback to us. Their system seems to work really well with good communication all round. Then there is a special person liaising after offer is accepted too, dealing with each side's solicitors and supporting things till exchange. A really professional outfit and I wouldn't hesitate to recommend them.... Read more
Seller
25th Apr 2017 (7 years ago)
D S
I have 3 properties with these guys and have a great service.... Read more
Landlord
8th Apr 2017 (7 years ago)
K Hanna
We have used the Preston park office to sell our house and I have been so impressed with the team there. Natasha, Jason and Nick have all been so easy to work with, They have all been honest and transparent and acted as real advocates for us. It's a very bumpy ride selling a house and Nick especially has really gone the extra mile and pushed things through as a real advocate for us. Having almost gone with an online estate agent simply to save money, I am so pleased we didn't, we would likely still be trying to sell our house if we had.
Big thanks to Nick and his team, would recommend them wholeheartedly... Read more
Seller
31st Mar 2017 (7 years ago)
L Healey
I purchased my flat through Brand Vaughan in 2014 and have just sold it through them also. In Addition to this they also found a tenant for my property. Brand Vaughan delivered a thoroughly professional service and I have been very impressed with regular contact and updates from them. I would highly recommend for both selling and purchase.... Read more
Seller
31st Mar 2017 (7 years ago)
C Poitout
Jason from Brand Vaughan great listener, approachable and very professional.
Pictures and descriptions on the flat were fanstactic, great advice given, agency fees good.
Would recommend.... Read more
28th Feb 2017 (7 years ago)
Michael
I sold my flat via the Brand Vaughan Preston Park office. The service they provided from the moment I met them right through to the completion was first class. I couldn't recommend them highly enough.... Read more
Seller
21st Feb 2017 (7 years ago)
I Gardner
'Communication, communication, communication' that is Brand Vaughan Preston Road, great personal service by an efficient professional team that resulted in a quick slick sale for me!... Read more
Seller
20th Feb 2017 (7 years ago)
Y com
Very helpful and gave sound advice. Excellent photography and great property descriptions. All staff very nice to deal with.... Read more
20th Feb 2017 (7 years ago)
M pickett
Jason, both me and my wife really appreciate you taking the time out at such short notice and late in the day. The advice you gave us really made sense and was happy with the price you estimated. Your knowledge of the area as a whole was refreshing and made us feel more positive about selling. We will finish the work as you suggested and as soon as this is done we will be in touch.
Excellent service
Mark P... Read more
Seller
20th Feb 2017 (7 years ago)
L Over
Jason, and all the team, at Brand Vaughan have been on the ball throughout my sale to do all they can to help it go through smoothly. Professional, efficient, and they know they're stuff.... Read more
Seller
10th Feb 2017 (8 years ago)
L silva
I first meet Brand Vaughan whilst waiting for another local agent at a property in Preston park. The chap introduced himself as he thought i was his viewer. We exchanged details as the property he was selling wasn't in my price range and he said he would call me, i thought nothing of it considering i was still waiting for my viewing to which the agent never showed. Later that afternoon my phone rang and it was Nick from Brand Vaughan with a list of properties for me to view. Long story short I viewed 3 flats with him the following day and that afternoon I had agreed a purchase. We recently completed on the flat and have now moved in. I would like to thank Nick and the team. PS Nick our friends in Withdean have said they will be in touch soon. Lucas... Read more
Buyer
9th Feb 2017 (8 years ago)