B M
Paul and the team at Brian Thomas were excellent throughout the sale process for our property. They pitched the sale just right and we managed to achieve over asking price within a week of listing. Paul was very helpful with advice on the purchase side too and we credit him with helping us to secure our new home.... Read more
Seller
15th Nov 2024 (12 weeks ago)
S begum
A huge thanks to Paul Wallace for helping my husband and I buy our first home! Paul was extremely friendly, helpful, easily contactable and kept us updated through the entire process. Thank you Paul!... Read more
Buyer
15th Nov 2024 (12 weeks ago)
T Bird
I sold my Mums house through Brian Thomas Estate Agents having previously sold an earlier house through them. The service throughout this latest sale was excellent. We achieved an excellent sale price after other estate agents had under valued the property hoping for a quick sale. Paul Wallace and Mike Driver throughout the sale managed the whole process extremely well, giving us a polite nudge when we needed to do things whilst also doing the same with the buyer at particular points of the sale. If you want an estate agent who will act on your behalf ensuring that you get the best possible price for the property whilst also making the whole process stress free I can highly recommend Brian Thomas Estate Agents. Thank you Paul, Mike and all of the team.... Read more
Seller
7th Nov 2024 (14 weeks ago)
T (Tan)
Our experience with Brian Thomas has been great. From viewing the property to reaching the very end of the transaction, with all the hurdles and issues in between due to multiple chains involved, Brian Thomas have been reassuring and supportive. Big shout out to Mike who was attentive and informative from the get go and helped the process run smoothly. Thanks Mike!... Read more
Buyer
6th Nov 2024 (14 weeks ago)
C Petrou
My husband and I engaged with Brian Thomas from a sellers perspective. Mike Driver was our point of contact. His communication and people skills are excellent and these are further re-enforced by his balanced and fair approach to negotiations. He was a pleasure to work with and I hope our paths cross again in the future.... Read more
Seller
4th Nov 2024 (14 weeks ago)
B Beres
The best estate agents I ever used in London.Friendly and reliable staff catering for any eventualities.... Read more
15th May 2024 (8 mo. ago)
K Szpiek
Not helpful. Didn't want to show around the property. We put an offer to the estate agent and he refused to phone owner till mid week as he said he was busy.??? Very unprofessional and won't ever deal with.
How anyone can say professional is beside me.!... Read more
6th Apr 2024 (10 mo. ago)
H Sabrah
Brian Thomas Estate agent is awesome. I got a property off them and everything went so smoothly. I asked to view the property a few times and Michael was amazing from star to finish. Very helpful, professional he was. I will highly recommend Brain Thomas Estate Agent. Thank you Michael for all your support!... Read more
8th Mar 2024 (11 mo. ago)
T Bird
We used Brian Thomas Estate Agents for our sale and had a designated agent, Mr Paul Wallace.
The sale was complicated and took some time for reasons outside of anyone's control. The service we received was alway attentive, polite and helpful. Paul gave honest and sensible advice as matters progressed. I would certainly recommend this agency.... Read more
Seller
6th Mar 2024 (11 mo. ago)
L Potter
Very well looked after by Brian Thomas Estate Agents, Mike Driver of the Chadwell Health branch was great throughout the whole process of selling our house.... Read more
Seller
1st Feb 2024 (1 year ago)
S Breen
Mike and all the team were excellent from start to finish. From the moment we met Mike we found him extremely friendly and knowledgable as well as trustworthy. Mike and the whole team were always easily contactable and really assisted us when we ran in to issues with other parties involved in our sale. 5 stars!... Read more
Seller
17th Oct 2023 (1 year ago)
Mike and everyone at Brian Thomas were excellent from start to finish. Even when we encountered some difficulties (through no fault of there’s). Cannot recommend enough... Read more
Seller
8th Aug 2023 (1 year ago)
No communication no sales very disappointing... Read more
Seller
5th Aug 2023 (1 year ago)
they were very friendly and approachable throughout the whole process always keeping us in the loop... Read more
Seller
28th Jun 2023 (1 year ago)
Mike was excellent though out the process and without him and the team we would never had made our completion date. Communication was excellent. Overall 5* service and already recommended Mike to friends and family.... Read more
Seller
23rd Jul 2021 (3 years ago)
H Card
Brilliant customer service. Really enjoyed working with Mike Driver throughout our house sale. Kept in contact, would definitely recommend.... Read more
Seller
8th May 2021 (3 years ago)
Denise

I saw a flat for sale, I called to arrange a viewing, this was on Thursday morning, I was told that the Owner has the keys, so they would call him to arrange a viewing, it's now Tuesday, have not been called back, so I just called them , they told me that the flat is now under offer, very poor customer service, attitude, the flat is still online as a for sale property, not professional, I feel sorry for the person who owns the flat. I would also like to say, apart from the fact that I wasn't called back like told, if I hadn't called in, I would be no wiser and still waiting in good faith, also when I did call in, the woman on the phone said give me your name, and do you work, now I thought she was asking because of booking me in for a viewing, so I said no I don't work, she then said so your on benefits and need house benefits, I said no thanks, she then asked me am I working, and again I said no, she actually asked me three times, now at the start of conversation when I explained I was waiting for a call back on penthouse flat, I said I've sold my house and I'm a cash buyer, so asking me all these crazy questions was mad, and even after explaining again she actually said she had two penthouse flats in that block, one for sale, which obviously is the one I called about because I said I wanted to buy and I'm a cash buyer, personally the service is way below par, clearly she didn't listen, clearly got confused very easily, clearly no system in place, not professional and unfortunately unhelpful and unfriendly!!
And as for happy with price you negotiated, that tells me that full asking price maybe wasn't offered, I saw price had been reduced in February, which I found shocking because I would of be happy to pay full asking price!!... Read more
Buyer
7th May 2021 (3 years ago)
K Clarke
We completed our house sale on Friday and we received a great service from Brian Thomas. Mike even helped us find our next property in Southend. Nothing was too much trouble for him. The team in the office helped us all the way through and we would highly recommend Brian Thomas Estate Agents... Read more
Seller
17th Apr 2021 (3 years ago)
M Chowdhury
Garbage Estate agent. Don't return calls. Special shout out to Mike 'the Cretin' Driver... Read more
28th Mar 2021 (3 years ago)
J Carter
Massive thank you to all of the team, inparticular Mike! who was so helpful from the start to finish. we couldn't be more thankful! highly recommend when it comes to buying or selling. Thanks again Mike!... Read more
12th Mar 2021 (3 years ago)
M Woodley
Very friendly staff... Read more
11th Mar 2021 (3 years ago)
C Baker
Brian Thomas estate agency were the excellent choice to sell our property we would like to thank all the team for keeping us informed and making a stressful process less stressful, we had our doubts that we would move in the current climate of things but we made the right choice we would recommend them to anyone who's thinking of selling or buying thank you to the Brian Thomas team from Clare Baker... Read more
Seller
5th Mar 2021 (3 years ago)
S griffin
Good estate agent. Used a couple of times... Read more
31st Jan 2021 (4 years ago)
A Saleh
I would highly recommend Mike and the team at Brian Thomas -They are very helpful will be buy another property from them. Thanks... Read more
Buyer
26th Nov 2020 (4 years ago)
S paros
Nice and competent people.... Read more
11th Nov 2020 (4 years ago)
V G
Very professional & friendly service. Paul & his staff go above duty and sort out any problems - recommend... Read more
31st Oct 2020 (4 years ago)
B Rakesh
Nice... Read more
23rd Aug 2020 (4 years ago)
D Grzelak
Very friendly and professional staff, moved in to my new home within a week of viewing, very satisfied with the service.... Read more
Tenant
29th Jun 2020 (4 years ago)
M Melon
The property I live in is managed by Brian Thomas. They are absolutely useless as managing agents - they can't deal with simple repair requests and it takes forever to get anything done. They don't know how to prepare an AST contract and lie about clauses they put in there themselves as being non-binding - when the legal opinion I obtained myself confirms all clauses are binding. The "accounts manager" Sherry refuses to answer to my emails and the "director" Paul tends to respond in a very emotional and threatening way, sometimes at night hours - his responses so far were hugely unprofessional and poorly worded. I'm reporting this company to ARLA, hopefully they won't be doing much business any longer.... Read more
Landlord
11th Jun 2020 (4 years ago)
A Rahman
Excellent service !!
Paul and his team were fantastic and helped me With my house valuation.
Great guy... Read more
10th Mar 2020 (4 years ago)
M Junior
The worst customer service. They are NOT consistent and responsible. My experience with them was so disappointing. Due to them I was about to end up homeless as they canceled the property that I was about to rent literally last minute. I would never trust this agency again.... Read more
Tenant
29th Nov 2019 (5 years ago)
K Hussain
Brilliant service, turned around a purchase quick easy and simple. Great guys... Read more
Buyer
10th Nov 2019 (5 years ago)
C 9
Not gunna lie, this is the best estate agent experience you are going to get in this area, the staff are incredibly helpful especially Paul Wallace (he is a great fella) My new house is really coolio! Now with all that nice stuff out of the way, ill fix you all a cuppa! ;)... Read more
7th Nov 2019 (5 years ago)
P kassel
Very good local estate agents, especially Mike Driver. ????????????... Read more
5th Nov 2019 (5 years ago)
S bailey
We decided we would like to sell our house and hopefully move into a bigger home in a better location for our expanding family! We met with a few estate agents who came to value our home etc one of them was Mike Driver from Brian Thomas estate agent and instantly we had a great vibe from him and we knew we wanted to go ahead with him especially with how fantastic his charges are in comparison to other estate agents who definitely do NOT give you the personal service you receive with Mike! He sorted absolutely everything and we basically did nothing .. he sold our house in a week and we are now happily enjoying our new family home ! Can not recommend him enough. Thank you so much for everything Mike.... Read more
Seller
22nd Jul 2019 (5 years ago)
E manning
We had a flawless experience working with the team at Brian Thomas Chadwell Heath. Not sure how the process could have been any smoother! The team kept me updated throughout the process - I could not be happier. We'll certainly be calling on Brian Thomas again for our future sales and purchases.... Read more
Seller
16th Jul 2019 (5 years ago)
R Prasand
Over the years I have dealt with several Estate Agents who have tarnished the reputation of their industry with a poor service. I'm really pleased to say that Brian Thomas is not one of those agents. The professional service I've received throughout the sale of a relative's house has been second to none. I would choose 3 members of staff who I feel have done their utmost for me in circumstances which have sometimes proved difficult. Paul Wallace, Mick Driver and Sherry Macaree have provided me with a speedy response, great communication and up to date and accurate information throughout the process - what more could you ask for !! FIVE STAR SERVICE... Read more
Seller
15th Jul 2019 (5 years ago)
R Baker
I’d highly recommend Mike and the team at Brian Thomas - Chadwell Heath. They were really helpful and certainly made the process much less stressful than it could have been! Many thanks... Read more
12th Jul 2019 (5 years ago)
A Reviewer
Unprofessional estate agents, came to do valuation on property. Offered no valuations on the day of visit, stated that they would provide valuation after researching the following day. Whereas other estate agents do the research before the day of valuation. Agent also took no measurements. Chased for valuation outcome twice on both occasions told someone will contact me via phone or email. Nothing! Cowboys and Cowgirls steer clear.... Read more
Seller
2nd Jul 2019 (5 years ago)
N Holt
Fantastically helpful. Really got their eye on the ball. Accurate, honest and professional.... Read more
24th Mar 2019 (5 years ago)
S Vadivelu
Thankyou Sue for your efficiecy...
This lady does an amazing job,!
She get,s thing,s done!!????... Read more
21st Mar 2019 (5 years ago)
M Rahman
Top agents in the area. will recommend.... Read more
25th Feb 2019 (5 years ago)
J Harris
We sold our house with Brian Thomas and we dealt with Mike who was amazing. He went over and above the normal agent! He was always there with advice if needed and helped secure a sale within a short amount of time. Mike is brilliant at what he does and I would recommend him to everyone out there who is looking for an estate agent. Fantastic service!... Read more
Seller
21st May 2018 (6 years ago)
K Wong
It was my first ever experience dealing with estate agents and I did a lot of research prior to inviting them into my home. It has to be said that Brian Thomas in Chadwell Heath were the most professional, understanding of my needs and least pushy. They were very attentive, they listened (how rare) to my questions and concerns and they did a first rate job. They were excellent. I wouldn't hesitate to recommend them to anyone looking for an intelligent, professional and clearly on top of their game estate agents in Chadwell Heath.... Read more
21st May 2018 (6 years ago)
I Stevens
I thought selling a home would be a stressful experience as most people warned me, but Mike Driver and the team at Brian Thomas kept in contact throughout the whole process, giving us constant updates, and ensuring that all parties got the information they needed as quickly as possible. Highly recommended.... Read more
Seller
19th May 2018 (6 years ago)
K Grindley
Fantastic company with some very attentive and knowledgeable staff. My experience with the team at Brian Thomas was effortless. I felt my search for a property was made easier due to their market expertise and I would use them again when necessary.... Read more
18th May 2018 (6 years ago)
V Knight
Very good estate agents, honest, reliable and professional.... Read more
15th May 2018 (6 years ago)
S Campball
We have just sold our house through Brian Thomas in Chadwell Heath and I wanted to let everyone know how amazing the service has been. We dealt with the office manager Mike Driver from the start and from the moment he visited us for a valuation I found him very knowledgeable and professional. The property description was very informative, internal photos were outstanding and the whole selling experience was stress free. They carried out all my viewings for me and Mike got us a very good price for our house, it actually went over the asking price. The whole sales process went through without any problems, he kept us informed as things progressed and explained what we should be doing and what to expect. I don’t often leave reviews but I was so happy with the service I felt I should tell people about it. Highly recommended.... Read more
Seller
9th May 2018 (6 years ago)
Y Peev
Very impressed with the service from Michael at the Chadwell Heath branch. Incredibly efficient and professional making the experience much less stressful then i thought. He was very attentive to our requests and I would definitely go through Brian Thomas again from my overall experience with them.... Read more
8th May 2018 (6 years ago)
H Warren
Efficient, responsive and helpful and I thank everyone in the Chadwell Heath branch for handling my mum's sale with utmost professionalism and care, it's great that shes now closer to us.... Read more
Seller
5th May 2018 (6 years ago)
A Salmond
Brian Thomas in Chadwell Heath have let 2 of my properties, they have been excellent in their service, keeping me updated about viewing's and feedback, they found me a tenant within 2 weeks of advertising and they took care of everything. I will be using Brian Thomas again, I highly recommend them. It was hassle and stress free from start to finish.... Read more
Landlord
3rd May 2018 (6 years ago)
P Janiak
We can't say enough thanks to Mike Driver for selling our house for us in Chadwell Heath. His local knowledge and selling approach was outstanding. We have already recommended Mike to a friend of ours who has subsequently gone on to sell through Brian Thomas and I would have absolutely no hesitation in recommending them again.... Read more
Seller
2nd May 2018 (6 years ago)
U hussain
Excellent service. They have assisted us from buying and selling twice and they were extremely professional.... Read more
Seller
2nd May 2018 (6 years ago)
J miller
The staff provide a wonderful service and their knowledge of the area is second to none. It was a pleasure to sell a property through Brian Thomas of Chadwell Heath and I cannot recommend them enough!... Read more
Seller
1st May 2018 (6 years ago)
E Lawton
Me and my husband recently completed on our first house in Chadwell Heath which we found through Brian Thomas. We thought the whole buying experience would be very stressful until we met Mike Driver and the team at the Chadwell Heath branch, they were very professional and helpful throughout the sale. And guided us step by step through the whole process. many thanks to you all and once we get settled we will invite you round for tea.... Read more
Buyer
30th Apr 2018 (6 years ago)
D Smith
Highly recommended, great team especially Mike who goes the extra mile.
Very professional, helpful and friendly. Best Estate Agent out there... Read more
24th Mar 2017 (7 years ago)
D Delaney
Really good service from Mike and the team at Brian Thomas Estates during a recent sale of my flat in Chadwell Heath. Experienced and honest advice and a professional service from start to finish. Would recommend them.... Read more
Seller
10th Mar 2017 (7 years ago)
J Dave
Poor Customer Service. They Rip off people be aware !... Read more
29th May 2016 (8 years ago)
S Pal
Rented out property from them at the beginning it was all good but once they got the holding deposit they completely ignore your calls very bad customer service I would never recommend them at all.
Please be careful from them.
Regards
Sandra Pal... Read more
Tenant
3rd Mar 2016 (8 years ago)