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  1. Home
  2. BTC Group
BTC Group Logo

BTC Group

Opens tomorrow at 9:30am
164/166 Bowes Road, N11 2JG
BTC Group are an estate agent in Barnet. They mainly list properties in E2, LE67 and TN40. Over the last 6 months, they've listed 3 properties, with 12 currently on the market. Most of the properties listed are 1 bed/studios. They list properties for sale on Zoopla.

Opening hours

  • Monday 9:30am - 6:00pm
  • Tuesday 9:30am - 6:00pm
  • Wednesday 9:30am - 5:30pm
  • Thursday 9:30am - 6:00pm
  • Friday 9:30am - 5:30pm
  • Saturday 9:30am - 1:00pm
  • Sunday Closed
View all details

BTC Group Reviews (260)

Have you used this agent?
  1. 75% 5/5 Stars
    75%
  2. 11% 4/5 Stars
    11%
  3. 1% 3/5 Stars
    1%
  4. 0% 2/5 Stars
    0%
  5. 13% 1/5 Stars
    13%
All (260)
Seller (1)
Buyer (3)
Landlord (50)
Tenant (64)
General (142)

D Guney

5/5 Stars
Very helpful would definitely recommend. Hima, Mitesh and Diyen were very responsive and helped me through the stresses of moving. I have been with BTC since 2017 and I wouldn’t choose any other letting agency over them.... Read more
Landlord
8th Oct 2024 (18 weeks ago)

M Adwoah

5/5 Stars
Very polite and friendly.putting people first. I will recommend any time... Read more
3rd Oct 2024 (19 weeks ago)

C Obulareddy

1/5 Stars
Worst lettings in Coventry.. Agents used to collect money for Agreement from students.. Don't trust BTC Letting Agent's... Read more
Landlord
2nd Oct 2024 (19 weeks ago)

J Nkem-Okorie

1/5 Stars
I would not recommend. Throughout the period of my tenancy BTC were barely responsive to messages, calls and emails. The only time we would be in contact is when THEY wanted to contact us. At the end of my tenancy they were no help in the process of returning our deposit and only decided to a MONTH after my contract ended. I as well as the other tenants were overcharged for costs of the house after the tenancy and BTC just kept telling us “they are the middle man” which was so unhelpful. After telling them we were not paying for costs that we were not responsible for they ghosted us. We ended up accepting the costs they put on us as we were tired of no progress. Again, would NOT recommend.... Read more
Tenant
22nd Sep 2024 (20 weeks ago)

A D

5/5 Stars
I can’t express enough how grateful I am to Jiya for her exceptional service in helping me secure the perfect home. From the very first interaction, she was professional, friendly, and incredibly supportive throughout the entire process. Thank you again, Jiya for all your help—I couldn’t have done it without you!... Read more
19th Sep 2024 (21 weeks ago)

S Evangelides

5/5 Stars
I have had the most amazing experience and great deal of help with BTC Lettings! I couldn’t ask for better people in helping me with my housing needs for me and my family. I wish many blessings for them for all their great help!... Read more
5th Sep 2024 (23 weeks ago)

G Shackleford

5/5 Stars
Normally, I hate dealing with agencies, but when we met BTC Lettings team, from the beginning (over the phone) they had wonderful phone manner and customer service. When we actually met face to face with the letting team, they were soo professional and handled everything quickly and perfectly. I will be recommending them to anyone I know looking for accomodation. Especially Dilber Kizil made it a great experience and she really knows how to handle any issue professionally and with a great manner. Thanks guys!!!... Read more
Tenant
29th Aug 2024 (24 weeks ago)

Y (Neeks)

5/5 Stars
Amazing company, I came in contact with Hima&Dilber to view a property. And their customer service was amazing! very polite and informative. I would recommend this company. Thank you Hima&dilber!... Read more
12th Aug 2024 (6 mo. ago)

N Dabrowska

5/5 Stars
They helped me find a property after living in a hotel for 7 months, also very kind people and Hima and Mitesh are the people that helped me and my family the most... Read more
29th Jul 2024 (6 mo. ago)

J Gregoire

5/5 Stars
Great service, very professional and respectful, Hima and Mitesh were very accommodating to my needs.... Read more
17th Jul 2024 (6 mo. ago)

G ari

5/5 Stars
Hima and Dilber they both lovely and friendly They're show the house we didn't like it . They are still looking for house for us.And appreciate effort... Read more
15th Jul 2024 (6 mo. ago)

K K

5/5 Stars
I recently interacted with the BTC letting team and had a very positive experience, even though the proposed rental deal didn't work out in the end. Ms. Chanchal and Ms. Hima were incredibly helpful throughout the process. They were professional, attentive, and went above and beyond to assist me with all my queries and concerns. Their dedication and support made a significant difference, and I truly appreciate their efforts. I highly recommend BTC Letting for their exceptional customer service.... Read more
4th Jul 2024 (7 mo. ago)

D osman

5/5 Stars
The process was very smooth . Hima and Mitesh was very helpful and communicated all the way through . I’m so happy thank you once again .... Read more
5th Jun 2024 (8 mo. ago)

A Muresan

5/5 Stars
Excellent service! I have recently used BTC for my house moving process and it has been the most professional experience. Dilber, Hima and Mitesh have been so helpful and knowledgeable, the whole renting process was transparent and stress free. Thank you for always being so helpful and prompt in any tenant related situation. Highly recommend! Regards... Read more
Tenant
29th May 2024 (8 mo. ago)

A Himel

5/5 Stars
BTC’s renting process is hassle-free, usually estate agents bring up annoying issues from no-where and total waste of time but BTC is different amongst them. Mitesh handed me key over for 1bed property in Ladysmith road, he seemed a gentleman to me. I truly admire Hima’s service throughout, she was prompt at informing all the updates from the viewing appointment to receiving the key. She assessed and responded to my submitted documents with all promptness and carefulness . Even after receiving the property key there was issues about fridge-freezer nd shower tap and Hima always finds a way to resolve it.she always listens with full attention and always come up with a solution. Hima always responds to texts and phone calls immediately, if she us busy she responds same day. Its not even a month i started tenancy with BTC and i can tell they are not the ones you find here and there now-a-days grown like a mushroom after a rain.... Read more
Tenant
19th May 2024 (8 mo. ago)

E Mico

5/5 Stars
VERY HELPFULL AND AMAZING PEOPLE THANKS TO MISS DILBER AND MISS HIMA VERY KIND AND RESPECTFULL PEOPLE... Read more
14th May 2024 (8 mo. ago)

G panovaite

5/5 Stars
Thank you very very much for all Team special for Agen Dilber. Thank you for save me with some for becoming homeless ????... Read more
14th May 2024 (8 mo. ago)

Z Gonaidulla

5/5 Stars
In BTC letting office my idea is that Hima and other girl who receive phone are very very kindness and helpful,specially hima’s service is very excellent and dealing is very nice which amused me so thank you hima and best of luck. Cary on your nice journey Best of luck.... Read more
13th May 2024 (8 mo. ago)

M Kafilivijouyeh

5/5 Stars
This company helped me a lot in getting the house and their consultant Ms Hima helped me a lot in doing the work. I am very satisfied with their services and thank them????????... Read more
Buyer
19th Apr 2024 (9 mo. ago)

K Talluri

5/5 Stars
It’s always that a fab team is working in BtC with very quick response mainly jack and Bindu for anything. Thank you both. We had a wonderful stay with your agency since 2022 and still counting..... Read more
Tenant
18th Apr 2024 (9 mo. ago)

N N'GHANDU

1/5 Stars
Don’t use this agency, they are unprofessional and very rude, don’t give your details to them , they are scammer and stupid people. Be becarful for yourself! ???????????????????????????????????????????? they are not trained enough to find them in the system. I had to call a few times to get through to lettings that put me through to rent (the same person picked up) and lying to me though the property is gone by the landlord so it does feel a scammy to me especially that the pictures of the property were super blurry, like screenshots from other sites perhaps. Don’t send your details and when you call they treat you like their child, they are scammer I report them to the police. Don’t go don’t view and don’t go ahead with them.????????????????????????????????????????????and they don’t care for another people.... Read more
9th Apr 2024 (10 mo. ago)

M Corduneanu

1/5 Stars
They either have fake property ads (sales) on Zoopla, or are not trained enough to find them in the system. I had to call a few times to get through to lettings that put me through to sales (the same person picked up) and tried to get me to view something else even though the property is not marked as 'under offer' or 'sold' so it does feel a bit scammy to me especially that the pictures of the property were super blurry, like screenshots from other sites perhaps.... Read more
27th Mar 2024 (10 mo. ago)

E Kilinc

5/5 Stars
Hello, first of all, I would like to thank everyone who took part in the BTC campaign, Ms. Dilber and her teammates Hima/Mitesh, her wonderful team and her wonderful house for their help, I was very pleased... Read more
21st Mar 2024 (10 mo. ago)

G Rose

5/5 Stars
Thank you so much ...wery good team, very supportive, polite, helpful, resolving issue, wery good service,...Thanks.... Read more
21st Mar 2024 (10 mo. ago)

M gulab

5/5 Stars
Priyank was very helpful... Read more
29th Feb 2024 (11 mo. ago)

A Ali

5/5 Stars
Hello, I am very satisfied with the work of Mr Harssh very well and accurately does the work thank you very much... Read more
14th Feb 2024 (11 mo. ago)

A Zuwala

5/5 Stars
Priyank from BTC maintenance was quick and helpful with the reported issue... Read more
13th Feb 2024 (11 mo. ago)

A Hamid

4/5 Stars
Pradeep has helped and communicated well with me when works are needed. Management have caused stress in the past but Pradeep has helped bridge the gap and ensured to talk to tenants with respect and understanding... Read more
Tenant
8th Feb 2024 (1 year ago)

H Elmaz

5/5 Stars
DILBER she’s been amazing from the start , very professional , polite & great at getting back to you, thank you very much for your assistance in the time I’ve been with Btc lettings... Read more
Landlord
2nd Feb 2024 (1 year ago)

V Stoqnova

5/5 Stars
Verry helpfull and nice... Read more
16th Jan 2024 (1 year ago)

N Puc

5/5 Stars
After responding to one of the offers, I was immediately contacted by Hima, a lady from the agency. The conversation was clear and I am convinced that further cooperation will be equally professional. Thank you ????... Read more
15th Jan 2024 (1 year ago)

P Patel

5/5 Stars
Property is currently let through BTC and had the pleasure of getting assistance from Pradeep Patil with a leak in the bathroom. He contacted me with the issue and arranged for a quote to get it rectified same day. He updated me at each stage and was a great person to liaise with. Keep up the good work Pradeep!... Read more
Landlord
4th Jan 2024 (1 year ago)

S Taghan

5/5 Stars
?s going to be a nearly 1 year that i have been tenancy of Btc so happy for that All of them so kindly speacially Hima... Read more
Tenant
4th Jan 2024 (1 year ago)

A prahladan

5/5 Stars
I must truly express my sincere thanks to Mitesh. He really helped me get my house, and BTC provided great service. resolving all issues and making the necessary repairs to the property in a matter of two days. Everyone who works there is incredibly supportive and helpful.... Read more
Buyer
15th Dec 2023 (1 year ago)

E TV

5/5 Stars
they resolved the issue very quickly and Especially I’m thankful to Pradeep ,he is kind guy and ready to resolved the issues... Read more
14th Dec 2023 (1 year ago)

G Ceksorut

5/5 Stars
Such a helpful agency helped us find the house we were looking for thanks to Dilber and Hima everything was perfect. They were so nice and helpful they made everything so easy and quick. I appreciate it!!... Read more
14th Dec 2023 (1 year ago)

W Dadwar

5/5 Stars
A special thank you to Shreya from the BTC group,she was very efficient, courteous, professional and helpful.... Read more
13th Dec 2023 (1 year ago)

V Chikhalia

5/5 Stars
We had a number of maintenance jobs that needed resolving at a rental property. Pradeep helped to ensure communication with tradesman was done efficiently and that all the jobs were completed in a timely manner. Very happy with Pradeep approach to resolving any issues.... Read more
Landlord
12th Dec 2023 (1 year ago)

A Ortiz

5/5 Stars
Dear team, the service has been very helpful, easy to understand with accessible schedules for property viewings. The people who have helped me in this process have been very friendly and very professional. A very satisfactory and hassle free experience.... Read more
12th Dec 2023 (1 year ago)

V Chandrashekhar

5/5 Stars
I am thoroughly satisfied with the services provided by BTC Group, our property rental agency. The efficiency in problem resolution across the entire group is commendable. I want to express my gratitude to Pradeep for his exceptional hospitality and unwavering support.... Read more
Landlord
11th Dec 2023 (1 year ago)

H Jamegay

5/5 Stars
absolutely excellent service from Pradeep his job was phenomenal and the customer service is over the scale I have never seen anybody that takes a job serious like him. his work is absolutely phenomenal if i would rate he’s Sarvice, 1 to 10, I will definitely give him 100 Thank you Pradeep for all your hard work and excellent customer service.... Read more
6th Dec 2023 (1 year ago)

J Harris

5/5 Stars
Great estate agent. Very friendly, helpful, knowledgeable, Dilber, provided me with all the information I needed on a property, and answered all the questions I asked. Himadri provided a very quick process to view a property on the same day also. Dilber was very kind, caring, professional as well as friendly, it’s all because of her that I finally have a place to live with my children after searching for a year. I can’t thank her enough for the speedy process, I would definitely recommend getting in touch with Dilber if you’re looking to rent.... Read more
Tenant
5th Dec 2023 (1 year ago)

T Gurney

5/5 Stars
Jade was amazing today thank u for all your help and Dilber as always is amazing Also a big thank you to Shreya for all ur help what a amazing team... Read more
1st Dec 2023 (1 year ago)

L Christodoulou

5/5 Stars
I’ve been with BTC for three years now. They are very efficient in responding to messages and get maintenance work completed quickly. A big thank you to Pradeep, Harsh, Hima and Diyen for all your hard work and efforts.... Read more
Landlord
1st Dec 2023 (1 year ago)

R Ahmed

5/5 Stars
Great service done by Hima, Dilber/ Mitesh. Really helpful I am so happy.... Read more
29th Nov 2023 (1 year ago)

S Tiago

5/5 Stars
Been with this agency since 2016 i had no problems Always helpful and people Fast with repair or any other help needed ????????thanks pradeep... Read more
29th Nov 2023 (1 year ago)

A abbas

5/5 Stars
Was good has been done... Read more
28th Nov 2023 (1 year ago)

JanetM

5/5 Stars
Pradeep assisted with a maintenance issue and communicated well with all parties involved. This was dealt with in a very professional and timely manner and I am very happy with the service I received.... Read more
28th Nov 2023 (1 year ago)

K Smith

5/5 Stars
I have been with BTC for about 2 years now and have received nothing but great services but I have to give a special thanks to Pradeep who has been nothing but helpful in the past few weeks sorting out my maintenance issues.... Read more
Landlord
28th Nov 2023 (1 year ago)

Obi

5/5 Stars
Absolutely delighted with the service i received from BTC ! A special thank you to Dilber she was very efficient, courteous, professional and helpful. She took care of everything! Cant praise her enough… would definitely recommend dealing with her ! Also thank you to Pradeep for his prompt response, dealt with the matter very quickly. Overall a great expression.... Read more
25th Nov 2023 (1 year ago)

D jones

1/5 Stars
Just look at the 1* reviews the others are fake. They cannot provide a service for their life!... Read more
24th Nov 2023 (1 year ago)

M Ametepe

5/5 Stars
Amazing service, thumbs up for Pradeep, for helping me for all my problems.... Read more
23rd Nov 2023 (1 year ago)

K Czarnota

5/5 Stars
Great experience so far! Lovely people with excellent customer skills especially Pradeep... Read more
22nd Nov 2023 (1 year ago)

M patel

5/5 Stars
Pradeep Patil has been helpful for arranging work to be done at properties and managing this.... Read more
Landlord
21st Nov 2023 (1 year ago)

M Mamawan

5/5 Stars
Thank you Pradeep for the help. BTC is amazing.... Read more
21st Nov 2023 (1 year ago)

K F

5/5 Stars
Pradeep very helpful... Read more
20th Nov 2023 (1 year ago)

A Chris

5/5 Stars
MR Pradeep has ben excellent ams extremely helpful to me.... Read more
20th Nov 2023 (1 year ago)

A Eraclis

5/5 Stars
BTC are fantastic to work with. Very efficient and reactive with calls and issues. Diyen, harsh and Pradeep Are always on call and are very organised and a pleasure to deal with.... Read more
18th Nov 2023 (1 year ago)

E Thompson

5/5 Stars
This is the first time dealing with BTC, as i am applying for a property with them. Fingers cross i get it and turn the property into home. Mitesh at the viewing was absolutely lovely and didn't hold back with the question i had for her. She was honest about everything. Hima who i have been dealing with through whats app/email has kept in contact with me and kept me upto date with everything and also Dilber. There customer service has been 100% couldnt ask anymore from them. I hope to become a tenant for BTC and look forward to working with them in the future. I highly recommend them.... Read more
Tenant
15th Nov 2023 (1 year ago)

S Simmonds

5/5 Stars
Pradeep was great help and dealt with my situation accordingly! Very thankful... Read more
14th Nov 2023 (1 year ago)

M Iyayi

5/5 Stars
I work with BTC as a landlord. I find them professional helpful and knowledgable. I am updated regularly with solutions offered. I have experience with Diyen, Hima, Mitesh, Pradeep, Dimpi and Harsh. Each of them are a pleasure to work with and cannot do enough to help, going over and above when required. The communication from BTC is regular and responsive.... Read more
Landlord
7th Nov 2023 (1 year ago)

N Hirey

5/5 Stars
I don’t usually write reviews, but I had to for Pradeep. Thank you for your amazing help today.????... Read more
6th Nov 2023 (1 year ago)

X Braha

5/5 Stars
It is a very good aesthetic agency. wonderful staff I had the pleasure of communicating with Hima Hima was very kind and very good, thank you very much.... Read more
2nd Nov 2023 (1 year ago)

K O’neill

5/5 Stars
Hi, I am very impressed with the service of BTC, and one of there staff Hima, who has been helping me look for property for a while, and she is great, a true professional. Kelly... Read more
30th Oct 2023 (1 year ago)

A Hiluf

5/5 Stars
Pradeep... Read more
30th Oct 2023 (1 year ago)

A Chamois

5/5 Stars
I spoke to a lovely lady called Hima, so helpful and very thoughtful.... Read more
26th Oct 2023 (1 year ago)

I Dan

5/5 Stars
Recently needed some maintenance on the heating system and reported the issue on the BTC website. Pradeep got in touch in few minutes after i have reported the issue and immediately arranged someone to come and fix the issue. Someone actually came very early morning next day wich is very impressive. Thank you again Pradeep for your fast response and professionalism.... Read more
Tenant
25th Oct 2023 (1 year ago)

N Hafeez

5/5 Stars
Good... Read more
23rd Oct 2023 (1 year ago)

D Okojie

4/5 Stars
I have been a tenant with BTC for a year now, and found all the staff l have come in contact with to be very helpful, just to mention a few- Dilber, Jade, Ritika, Pradeep and the maintenance team to be great. They are quick to respond and happy to help in any way they can. It is been a good experience working with the team.... Read more
Tenant
20th Oct 2023 (1 year ago)

Peter

5/5 Stars
Hima , Dilber and Mitesh made finding and moving really simple and stress free. BTC gets 5 stars and would recommend them to everyone interested in finding their dream property! Also can’t forget Prandeep. He was the one who got my place a fresh coat of paint and changed locks and made sure appliances were working!... Read more
20th Oct 2023 (1 year ago)

E Enabulele

5/5 Stars
Based on my experience with letting agents, I tell you all BTC lettings is the best, The staff members are amazing, Shreya and Jade God bless ????, they are always there to negotiate with my landlord for repair and all. YES, I recommend BTC letting.... Read more
Landlord
19th Oct 2023 (1 year ago)

F yunus

5/5 Stars
BTC is one of the best letting in the uk .????????????????????????????????????????????.pradeep from BTC maintenance guy .??????????????????????????keep up your good work .thanks for your time .... Read more
19th Oct 2023 (1 year ago)

Z Paimani

5/5 Stars
Very amazing team they sort out any issues as soon as possible especially Pradeep ,he is very calm and understanding and sorts out problems quickly... Read more
19th Oct 2023 (1 year ago)

M Afzal

5/5 Stars
Excellent customer service by Mr Pradeep from BTC Letting. Thank you ????.... Read more
Landlord
18th Oct 2023 (1 year ago)

N Squirrel

5/5 Stars
Conversation with Shreya was up to the mark.... Read more
13th Oct 2023 (1 year ago)

J Landmann

4/5 Stars
I’ve been a tenant with BTC lettings for the last 5 years and have been very happy with them! Everyone in the office has been really helpful, including my contact Hima. They’ve been a fantastic agency to let through!... Read more
Tenant
9th Oct 2023 (1 year ago)

Natalia

5/5 Stars
Good Communication. Nice people and you can always come to an agreement. Shreya assisted us and was always helpful. Best agency I’ve had over the 15 years living in London.... Read more
5th Oct 2023 (1 year ago)

P Alp

5/5 Stars
Very professional, Pradeep is always helpful and quick to respond to queries, and resolves issues very quickly. Highly recommend BTC... Read more
25th Sep 2023 (1 year ago)

S Lee

5/5 Stars
We have recently moved into a flat and we are very happy with the service we’ve received from BTC lettings. They are very responsive, helpful, and friendly! Highly recommend BTC to anyone looking for a reliable and reputable property management company. Specially thankful to Dilber, Mitesh, and Hima for their communication and understanding of our needs!... Read more
Tenant
18th Sep 2023 (1 year ago)

I Gelashvili

5/5 Stars
Miss Hima has a good customer service... Read more
11th Sep 2023 (1 year ago)

Z morgan

5/5 Stars
I just moved in my property whi is let by BTC Lettings and I am very satisfied with their service. The maintenance team is always prompt, professional and courteous especially Harsh who always responds swiftly. I appreciate their hard work and dedication to make my living experience comfortable and enjoyable. I would highly recommend BTC lettings and their maintenance team to anyone looking for a reliable and hassle-free rental property... Read more
Tenant
6th Sep 2023 (1 year ago)

A tdp

5/5 Stars
I have been a devoted customer of BTC for over 2.3 years, and I wish to express my sincere appreciation for their exceptional service in handling the maintenance issues I have encountered with my landlord during this time. Their unwavering commitment has consistently delivered outstanding support, and I wholeheartedly anticipate their continued maintenance of this exemplary standard of service in the future. In particular, I highly recommend "Shreya", who I believe is truly exceptional in her role ????????????... Read more
Tenant
5th Sep 2023 (1 year ago)

T Maguire

5/5 Stars
I would highly recommend BTC having dealt with them for a number of years. Pradeep is very helpful as is Harsh and the other members of the team... Read more
16th Aug 2023 (1 year ago)

S shahid

5/5 Stars
Lovely people and really helpful, whenever we contact them they resolve our issues ASAP, especially I will mention pardeep his service is 10/10 really appreciate him... Read more
16th Aug 2023 (1 year ago)

J butt

5/5 Stars
I have recently had a problem which needed urgent repair and was very happy with the prompt and professional response of Pradeep . He was very polite and understanding. Thanks to all the team at BTC who have always been very sincere in their approach whenever needed .... Read more
Tenant
9th Aug 2023 (1 year ago)

O Fadoju

5/5 Stars
Thanks to Pradeep who dealt with my enquiry very quickly and also to the handyman who was sent to fix the fault.... Read more
Tenant
4th Aug 2023 (1 year ago)

C abdi

5/5 Stars
Thanks for your help Pradeep from BTC maintenance ????... Read more
1st Aug 2023 (1 year ago)

M Zitren

5/5 Stars
I have been using BTC Lettings for many years. It gives me great peace of mind to know that my properties are in good hands and the rent is guaranteed. The team are always on hand to sort out any management issues. They always try to help get things done as quickly and economically as possible. I would like to give a special mention to Hima in the management department, who always goes above and beyond and nothing is too much trouble for her.... Read more
Landlord
26th Jul 2023 (1 year ago)

JustCaleen

5/5 Stars
Many thanks for the help of Pradeep to all the maintenance issue that we have it was fantastic job!!... Read more
21st Jul 2023 (1 year ago)

A Dellal

5/5 Stars
I recently had the pleasure of meeting Diyen, an exceptional lettings agent who is an integral part of the team at BTC Lettings & Management. Our encounter over a delightful meal left a lasting impression, as Diyen exuded charm, calmness, and confidence while always striving for success, not only for himself but also for his clients. From the moment we engaged in conversation, Diyen's charming personality shone through. Their friendly nature, excellent communication skills, and down-to-earth demeanor created a welcoming environment, making our interaction feel effortless and enjoyable. Diyen's genuine warmth made it clear that BTC Lettings & Management prioritizes building meaningful connections with their clients. Beyond their charming demeanor, Diyen radiates a calm and confident aura. Their composed appearance instills a sense of trust and reassurance in their clients. It is evident that Diyen possesses a deep understanding of the lettings industry and approaches their work with a high level of professionalism and expertise. What truly sets Diyen apart is their unwavering dedication to success, not only for themselves but also for their clients. Their commitment to achieving the best outcomes for their clients is truly remarkable. Diyen goes above and beyond to ensure that their clients' needs are met and that their goals are accomplished, displaying a relentless pursuit of success. Throughout our conversation, it became evident that Diyen's confidence is backed by a wealth of knowledge and experience. Their ability to provide valuable insights and guidance stems from their deep understanding of the lettings and management industry. Yet, despite their expertise, Diyen remains humble and approachable, always willing to share their knowledge and help their clients navigate the complexities of the market. In conclusion, Diyen at BTC Lettings & Management is a true gem in the lettings industry. Their charming personality, calm and confident conduct and relentless pursuit of success make them a remarkable professional. Their dedication to their clients' goals, coupled with their expertise, sets them apart from the rest. I wholeheartedly recommend BTC Lettings & Management to anyone in search of a lettings agency who not only possesses the necessary skills and knowledge but also prioritizes genuine connections and success for their clients. It was a privilege to have met Diyen, and I am grateful for the positive impact they have had on both my professional and personal life.... Read more
16th Jul 2023 (1 year ago)

T YEMM

5/5 Stars
To any landlords out there, I’ve used BTC for several years as my lettings agent, and can’t speak highly enough of the service I receive, special mention for Mitesh Popat, patience of a saint and goes the extra mile, and that makes the difference when it’s needed. Tony Yemm.... Read more
Landlord
14th Jul 2023 (1 year ago)

R Trinity

5/5 Stars
Great team, honestly I'm really pleased with their services and aslo a special thanks to Hima, Dilber,Mitesh and Krishna for their assistance. I will highly recommend BTC lettings with them you're in good hands... Read more
11th Jul 2023 (1 year ago)

Muazzez

5/5 Stars
I have been with BTC Lettings for nearly 12 years, and their staff has consistently provided excellent customer service. I want to give a special thank you to Dilber, who has been amazing throughout. Dilber's knowledge, responsiveness, and friendly demeanour have significantly enhanced my experience with BTC. Dilber is truly an asset to the company. Highly recommended.... Read more
5th Jul 2023 (1 year ago)

J trevisick

5/5 Stars
Very good letting agents i was a tenant with BTC for over 10 years and they were always fair especially Shereya who was always very helpful... Read more
Tenant
4th Jul 2023 (1 year ago)

A Maksimovic

5/5 Stars
Excellent company, friendly staff, professional attitude.... Read more
30th Jun 2023 (1 year ago)

E Jaiswal

5/5 Stars
BTC lettings have been managing my portfolio for several years now. I have been very satisfied with their services under the guaranteed rent scheme and they always pay rent on time. I would definitely recommend other landlords too.... Read more
Landlord
23rd Jun 2023 (1 year ago)

? ??????

5/5 Stars
Hi my name is mussa mohammed and wife name is JAddA Adam We rented from BTC lettings Dear Team we wanted to say thank you so much ???? thank you for amazing service and support you team has been professional ,honest and paid attention to every detail Easy to talk to Hima,Dilber and Mitesh We are grateful for your excellent service and would happily recommend BTC lettings to others ????... Read more
Tenant
23rd Jun 2023 (1 year ago)

E K

5/5 Stars
I have been with BTC lettings for almost 10 years now and their services have always been great. They are a very reasonable letting service and will ensure they always please their tenants.... Read more
Landlord
20th Jun 2023 (1 year ago)

S Abdeyazdan

5/5 Stars
I just talked to the lady , her name was Hima she gives me right advice really satisfied with her. thank you... Read more
19th Jun 2023 (1 year ago)

T Sarpo

5/5 Stars
Pradeep was excellent in providing me with the maintenance services promptly.... Read more
17th Jun 2023 (1 year ago)

F Amankwah

5/5 Stars
I have recently moved into a flat managed by BTC and I am very impressed with their service. They are the best property management company in UK for tenants like me. They are very responsive, helpful, and friendly. They have made the moving process easy and stress-free. They also have a secure online portal where I can pay my bills, view my account, and give feedback. I highly recommend BTC to anyone looking for a reliable and reputable property management company in UK, Specially thankful to Hima, Dilber and Mitesh for their dedication and hard work for finding a property for me.... Read more
Tenant
15th Jun 2023 (1 year ago)

R Hussen

1/5 Stars
Absolutely horrible estate agents STAY FAR AWAY. Every time I speak on the phone regarding an issue immediately they cut me off without allowing me to finish my sentence and tell me to report it on the website. Very very lazy workers and have no consideration for their tenants at all. Manager is lazy and ignorant of the issues going on. I’ve been their tenant for 6 years and never once have I been satisfied with their service. When you walk into the building the staff have no customer service and all look grumpy. They do not care for you or your problems. The properties that they are giving out to the public are infested with maintenance issues. I’m having to contact them every month regarding a new or unsolved issue to which they say we’ll get back to you and they never do. I honestly don’t even know how this estate agents is still in business. Stay far away from them at any cost. They will patronize you over the phone and belittle your issues and make it to seem like you’re overreacting. I didn’t realize they live in the same property as me to understand the issues that’s happening! Every time a staff member leaves, the new one ends up being ten times worse. Maintenance team or manager whoever sees this, I hope you are proud with yourself and your service for treating your tenants like this and being absolutely useless.... Read more
Tenant
7th Jun 2023 (1 year ago)

D P

5/5 Stars
I’ve been with BTC for nearly 5 years now their have been absolutely amazing, recently got evicted from my flat mitesh and dilber did everything along with their team to find me and children a better big and nice home, communication was very good from both mitesh and dilber and am so happy.... Read more
5th Jun 2023 (1 year ago)

B KB

5/5 Stars
"I contacted Harsh in maintenance team and my issue was resolved very fast. Excellent customer service. 5 stars"... Read more
2nd Jun 2023 (1 year ago)

Anonymous Tenant

5/5 Stars
I don’t even know where to start from, BTC have been amazing to me since renting from them in 2018 till now specially Dilber and mitesh have been the best I lost my flat and their worked really hard to rehouse me and my family the best team ever their always update you on time and very friendly????????????????????????... Read more
Tenant
1st Jun 2023 (1 year ago)

M kumar

5/5 Stars
We rented a property from BTC Lettings. Dear Team, I wanted to say thank you for your amazing service and support. Your team has been professional, honest and paid attention to every detail. I am grateful for the prompt response to my inquiries and the seamless coordination throughout the rental process. Your commitment to maintenance and cleanliness is evident from your maintenance team. Mitesh, Krishna and Dilber are easy to talk with and sort out things without any hustle. I’m grateful for your excellent service and would happily recommend BTC Lettings to others.... Read more
Tenant
31st May 2023 (1 year ago)

A

5/5 Stars
First time tenant with BTC team. And I can say that is the best relationship that I have with an agency professional quick and always there to help me with everything. Hima, Dilber and Mitesh really help me with my property from the first day till I settled down to it.... Read more
Tenant
30th May 2023 (1 year ago)

G Benny

5/5 Stars
We have rented our flat through BTC. They does an excellent service right from Agreements, maintenance, follow ups and ensure issues are resolved on time. Special Krishna, Mitesh and Dilber great support and very accessible to connect with. Than you Team BTC.... Read more
Landlord
30th May 2023 (1 year ago)

Anonymous Tenant

4/5 Stars
Hi this is somayeh I want to say thanks for Krishna she is very helpful. Keep it up :)... Read more
Tenant
29th May 2023 (1 year ago)

R Hamid

1/5 Stars
Terrible estate agency. They inspect and highlight issues in house, promise to fix but ignore for weeks, months, years until you go nuts thats when they take you serious. Very unprofessional management therefore an unprofessional team.... Read more
Tenant
17th May 2023 (1 year ago)

W London

5/5 Stars
Very quick, checked and resolved my enquiry and gave sound advice, thanks Hima.... Read more
16th May 2023 (1 year ago)

S Joomratty

1/5 Stars
Would never recommend. I’ve moved out but before I moved I had a very important letter going to my property. It hadn’t come by time we moved and it was too late to change the address. So I went to the house to see if anyone was there, the landlord was there and told me that BTC had the letters. I call BTC today, as I called yesterday to say I could come get the letters, to double check. The lady on the phone (KRISHNA) was very argumentative, talking over me and started shouting at me when I was trying to say I’ll call back on Tuesday to speak to you. When I asked for her name, she says “I don’t know” is very against giving me her name until she finally says it after a good minute of constantly asking for it. They are a really bad company in general. I’m just looking for an important letter and the least she could do is be professional about it, instead of arguing her life away and wasting my time, which I took out of work, to make this phone call.... Read more
Tenant
5th May 2023 (1 year ago)

L murphy

5/5 Stars
Great response and calm and informative about noise from one of their tenants.Hima I spoke to was wonderful and assuring,great customer care and she was so professional . I spoke to Krishna to who lliased with Hima.They will monitor. I rent property, I have to say they are contactable, and staffed with excellent people I mentioned,unlike some agencies I've dealt with ..just a anasphone I'm seriously thinking of using them in the future.Well done Hima, and Krishna... Read more
Landlord
2nd May 2023 (1 year ago)

M Tekagac

5/5 Stars
That’s very good working dilber and hima I am happy with this... Read more
20th Apr 2023 (1 year ago)

I Mavrodieva

5/5 Stars
Always polite! Hima and Harsh are friendly and ready to help for any request. Thank you everyone for your service!... Read more
14th Apr 2023 (1 year ago)

J D

5/5 Stars
Dilber at BTC has shown professionalism and has been receptive to my requirements. Thank you ????????... Read more
7th Apr 2023 (1 year ago)

T Papageorgiou

4/5 Stars
A special thank you to Hima for being very helpful and resolving a difficult issue Took longer than expected but eventually resolved... Read more
29th Mar 2023 (1 year ago)

V Sambou

5/5 Stars
BTC is my first agent I rented from, for eight years now and they never disappoint. Sometimes they take longer to respond, but the job is always done. The recent contractor I had in my house was the best. The maintenance team are always hands-on. And I want to take this opportunity to thank the management and the lady I spoke (Krishna) who responded to my problem so quickly and got me the best contractor. Thank you so much for never failing on your duties. Victoria... Read more
Tenant
22nd Mar 2023 (1 year ago)

M demetriou

5/5 Stars
Have worked with BRC Lettings çfor a number of years & they have been great. More recent I've been working with Sumam and she has been excellent... Read more
Landlord
15th Mar 2023 (1 year ago)

M Kotecha

4/5 Stars
Great staff and very helpful people. Especially Dimpi & Mitesh worked with them for many years.... Read more
8th Mar 2023 (1 year ago)

A Misra

4/5 Stars
I would give 4.5 stars if I could because 5 stars means perfection. I have used BTC for over 5 years to manage my properties. Last year Mitesh made a new letting - he understood my requirements, processed the applications, provided all the paperwork and had the flat occupied in record. I would use them again. BTC are a firm that are driving customer service improvements.... Read more
Landlord
20th Feb 2023 (1 year ago)

D AMBIENCE

5/5 Stars
Chris is amazing, he explains everything so clearly and very friendly.... Read more
8th Feb 2023 (2 years ago)

N Thiagalingam

5/5 Stars
I am very glad to write about BTC Lettings on their services and professionalisms . I am a tenant of theirs ,since August 2019. I found BTC lettings are very efficient in dealings and managing my flat promptly and in a effective timely manner upon my request. Very special thanks to Miss Dilber Kizil. I felt she is very easy to approach and very efficient in dealing with my issues as and when i need her. During recent contact last week with Miss Dilber Kizil, she was very sympathetic and empathetic on my current situation and she has reassured me, which has improved my mental health issues I am suffering. Well done and keep it up Miss Dilber Kizil and the God bless you.... Read more
Tenant
30th Jan 2023 (2 years ago)

Angel

4/5 Stars
2023 I have found BTC Lettings to be ... Very Approachable . They are very Considerate, to what is Required to your Personal needs when looking for a Property . They also show Further Skills of Empathy and Understanding . And also Endeavour to help to their Highest Ability when Maintenance Issues Occur. Overall Exellent ! I would Recommend this Agent Immediately . I wish them Every Success for the Future Adrianna H... Read more
Landlord
30th Jan 2023 (2 years ago)

A Toska

5/5 Stars
Have a great experience with BTC, they are professional and have 7/24 customer satisfaction culture.... Read more
20th Jan 2023 (2 years ago)

A Woodcock

5/5 Stars
Always a pleasure dealing with Shreya. Fast, efficient and works with you to get what’s best for you!... Read more
20th Jan 2023 (2 years ago)

Anonymous Tenant

5/5 Stars
At first, I had some technical issues in the property, which all had been resolved, but I felt it could be done way faster. Maybe if I could put pressure directly on the landlord, the maintanance service would be quicker. But a year later, when I was in a financial predicament, stressing about not being able to pay rent on time, BTC agents were very supportive and helpful. They have looked into my UC payment errors and patiently wait for it to be resolved. Without their involvment, I would get pressure from the landlord and still, all the stress would be on me only. Now I understand why it is better to go via agency than privately. They take all the stress on them, from both sides. Not only supporting their big, profitable clients, but also a single struggling tenant. It made me trust them and put my mind in peace during the most stressfull times.... Read more
Tenant
8th Jan 2023 (2 years ago)

K Kunga

5/5 Stars
Kongo Kunga, Wishing you merry Christmas and happy new year!!!... Read more
21st Dec 2022 (2 years ago)

S brutus

4/5 Stars
They were able to deal with maintenance issues quickly.... Read more
21st Dec 2022 (2 years ago)

Z KAR

5/5 Stars
I am really pleased with the way BTC deal with our tenancy and queries. Very helpful and simply managed. Special thanks to Chris for being so helpful and sorting everything out with ease!... Read more
Tenant
8th Dec 2022 (2 years ago)

R Biswal

5/5 Stars
Very pleased with the agency and specially Vishwa. They dealt with me very quickly and there is always someone to answer your call/email/WhatsApp.... Read more
6th Dec 2022 (2 years ago)

S Uio

5/5 Stars
Very pleased with the agency. They dealt with me very quickly and there is always someone to answer your call/email. They also offered support with other paperwork that needed to be done when we moved in. Thank you everyone at the BTC team.... Read more
10th Oct 2022 (2 years ago)

G Stevenson

4/5 Stars
I’ve been renting a house from BTC for 2 years now and would definitely recommend them I’ve been dealing with hima for the Maintenance side of things and she has also been very Professional at her job. Also been working with Mitish who has found these property for me and also is very Professional... Read more
Tenant
7th Oct 2022 (2 years ago)

O erpolat

5/5 Stars
Good service immediate response by Hima and Diyen... Read more
6th Oct 2022 (2 years ago)

G Nambrat

4/5 Stars
So far my experience with BTC lettings was good. They are really helpful. I had a good experience with the agency , Hima was really good and understanding.... Read more
3rd Oct 2022 (2 years ago)

Sas

5/5 Stars
I'm very happy I really like every service I get here... Read more
3rd Oct 2022 (2 years ago)

N Georgiev

5/5 Stars
Best agency and agents , very helpful and polite team recently started working with BTC and from what i saw i deffo recommend them to anyone!!... Read more
2nd Sep 2022 (2 years ago)

M maheer

1/5 Stars
The agency is very bad I am living in a house for 5 yrs now and the quality of the house is really bad and whenever we need to fix something they are eitherbalways late to reply or tell us it's our responsibilities. Whoever gives them more than 1 star they are bias because the agency too bad to get more than 2 stars... Read more
Tenant
16th Aug 2022 (2 years ago)

M Begum

1/5 Stars
Never fix my needs on time... Read more
16th Aug 2022 (2 years ago)

M Kitty

1/5 Stars
I have had an awful experience with BTC lettings, on multiple occasions they have left us in unsafe and unsanitary living conditions with failure to fix broken things and poor maintenance. When our toilet backed up we were left for over 3 days unable to use any bathroom facilities or our water supply. Alongside this they are simply unprofessional and ignore phone calls and messages alerting them of the issues at hand. Only put one star because I was required to to leave a review.... Read more
Tenant
5th Aug 2022 (2 years ago)

I Patel

5/5 Stars
It's perfect letting company... Read more
12th Jul 2022 (2 years ago)

T Media

5/5 Stars
Shreya from BTC is an amazing and understanding person , really helpful and knows what she's doing. A pleasure to deal with. Ion Dan... Read more
5th Jul 2022 (2 years ago)

Z Ahmed

1/5 Stars
Whoever gives them more than 1 star, it triggers doubt in me whether the reviewers are their own. We lived in a flat for more than 6 years with 2 children and when we spoke about issues from day1, they were hardly resolved. When you call them, they refer you to the landlord or the management team not them and when you leave, you have to be the luckiest person to get your depost money back. They never return any deposit so far I heard from some ex-tenants. They have set templates where they blame tenants for marks or dirts etc when you leave and they take all your deposit. We lived without boiler for month after month even in winter with kids, but they refered us to the landlord and the lardlord's inefficient independent gas engineer could never be able to repair it. Finally after many months the boiler was replaced. Even the replacement boiler was making terrible noise (i have video clips saved) but never been fixed. We had two toilets i the flat and the 1st toilet was connected with the second toilet (I dont know the technical term unfortunately) which means when you flash the second toilet, you had to flash 1st toilet because it was connected somehow. When I complained to the BTC inpection team, they said there was a problem with the building structure so they couldnt help. Main gate intercom never worked, never been fixed.The flat when we left, we cleaned it, hoover it and took some photos for reference but in the end they say the carpet was not clean, wall had marks etc forgetting all the troubles they gave us and finally held our deposit. Worth mentioning when we first came to sign the agreement in their office in 2015, a shameless guy was asking me about a good "massage centre" in my home country (the moment he came to know where we were from) in presence of my wife and our 8 year old boy. They are not professional at all but super cunning to safeguard their own benefits.... Read more
27th Jun 2022 (2 years ago)

H Ariwala

5/5 Stars
BTC has let and managed our property for 11 years and have had a positive experience at every step of the process. They know the local area and market conditions inside out and were able to get us good tenants and at a market competitive rate. I wouldn't hesitate to recommend Ricky, Mitesh, Dimpi, Hima, Naeem, Chris and the team at the BTC.... Read more
20th Jun 2022 (2 years ago)

N Yordanova

5/5 Stars
It’s pleasure for me to work with Dilber, Harsh and Hima. They are very nice, helpful and excellent service for the customers.... Read more
20th Jun 2022 (2 years ago)

T Liu

5/5 Stars
Shreya has continuously helped our family for a few years now, lovely person and very helpful. Thank you.... Read more
17th Jun 2022 (2 years ago)

L cheh

4/5 Stars
Helpful assistant(Sherya)to explain the statements to me patiently. She clearly understood my doubt and clear it out in a short time.... Read more
14th Jun 2022 (2 years ago)

R Mckay

5/5 Stars
BTC is a brilliant letting agency. I have had no issues with them. The communication is great. Shreya assisted me today and made sure I was a happy tenant.... Read more
9th Jun 2022 (2 years ago)

S surbirsingh

5/5 Stars
Spoken with Vinay Kant Tripathi (Commercials) He was nice to speak with & really helpful. BTC has helped me and friends/family for more than 35 years finding a suitable Business to Buy. Special thanks to Mr. Ashok Sodha (Director BTC) Mr. Surbir Singh (Happy Customer)... Read more
8th Jun 2022 (2 years ago)

F Paiva

5/5 Stars
Hima was brilliantly quick in replying to my messages and efficient in booking my inspection on a time that I was able to be at home.... Read more
6th Jun 2022 (2 years ago)

V Razvan

5/5 Stars
So far, my BTC experience has been wonderful. It's been more than a year since I moved and I have no complaints - especially with Hima and Michael. they were very helpful and were able to solve my problems quickly. thanks BTC, trustworthy people! I'm really sorry to end the collaboration with them! but that's life, you don't know where it can take you! thanks again for hosting and understanding... Read more
6th Jun 2022 (2 years ago)

A Macyszyn

5/5 Stars
Shreya from BTC is very professional, kind and tries to help in every possible situation. . I highly recommend her. Thank you so much.... Read more
27th May 2022 (2 years ago)

S Dilshad

5/5 Stars
I had an issue with my universal credit claim in understanding it as there was a few mistakes they made in regards to the housing element I get that UC had made themselves chris was very helpful in calling them for me and getting it sorted and it was of course sorted out the same day with much relief thanks Chris you was very helpful. I love how helpful and understanding the team at btc and I’m so grateful that I found this angency that I rent with my very first home that I struggled so hard trying to find for me and my children I’m finally settled for as long as I can be for now.... Read more
25th May 2022 (2 years ago)

Z Hutchinson

4/5 Stars
BTC have been helpful with any of my queries and problems I had, they help solve me with my rent issue .... Read more
Tenant
5th May 2022 (2 years ago)

M Nikolaj

5/5 Stars
I had a very good experience with Chris in the rent department who help me with housing benefits and universal credit for my rent payment especially when all bills are increasing.... Read more
Tenant
26th Apr 2022 (2 years ago)

B Suruk

1/5 Stars
One off the worst experience I hade With the commercial property Doesn't have experience On what his talking about After getting annoyed Decided to close the phone on customers face So every time his going to get angry or annoyed You’ve got right to close the phone on customers face Never again... Read more
25th Apr 2022 (2 years ago)

R Ramasubramanian

5/5 Stars
BTC have been brilliant in resolving all my queries very promptly. Especially Hima has been great and very helpful.... Read more
22nd Apr 2022 (2 years ago)

R Mahon

5/5 Stars
Sherya has been very helpful throughout us moving into our rented property back in December 2021 and is in constant touch and always a thank you when rent is paid. Very polite and will recommend her professional skills to anyone within her work field. Thank you for your service Would also like to say a big thanks to Harsh and Mohit . Before moving in certain things needed doing and was completed before I did move in. I have had only a couple things went faulty in the house and was fixed within a week so very happy with the ongoing service of maintenance. Well done and thank you... Read more
Tenant
15th Apr 2022 (2 years ago)

A Arifov

5/5 Stars
Hi. I'm 6 years customer of BTC I'm very happy from all staff... And speacial thanks for Hima, Dilber , and Chris ????????... Read more
14th Apr 2022 (2 years ago)

D Jacques-Kershaw

5/5 Stars
Myself and my partner, with the help of BTC lettings finally found ourselves a home; the agency has always dealt with and resolved any issues or requests of ours. Harsh, an agent who handled a maintenance issue of ours very well must me thanked for being patient with us, and also informative regarding the amenities in the house and their upkeep and functioning. They have also provided us with a personal agent (Shreya) is a source of great support with her consistent communication, consideration and professionalism. Thank you BTC - and thank you Shreya.... Read more
Tenant
14th Apr 2022 (2 years ago)

M shh

5/5 Stars
shreya is a really helpful person solves all my enquiries... Read more
8th Apr 2022 (2 years ago)

G Boateng

4/5 Stars
Hima from BTC Lettings has been very helpful in assisting me as a tenant.... Read more
Tenant
8th Apr 2022 (2 years ago)

A Teshome

4/5 Stars
So far my experience with BTC has been splendid . It has been more than 2 years since i have moved houses and i have no complaints -especially with Hima and Michael. they've been great help and managed to solve my problems swiftly.... Read more
7th Apr 2022 (2 years ago)

J Fisher

5/5 Stars
Customer service from Hima outstanding thank you Hima... Read more
7th Apr 2022 (2 years ago)

F roble

5/5 Stars
Hi, I am customer BTC lettings for 3 years, they have well organised workers, quick responding, good for welcoming, I met Hima , she is very nice person and help full. I can say BTC is one of the best letting agency I have seen.... Read more
Landlord
6th Apr 2022 (2 years ago)

M SANTA

5/5 Stars
I am very satisfied with excellent management of BTC lettings renting the house for 10 years. Also very grateful for the attention with help and generous support from HIMA and SHREYA.... Read more
Landlord
4th Apr 2022 (2 years ago)

H Agyeman

5/5 Stars
I have been dealing with BTC for 20 years. Great professional staff and in recent months Dimpi in particular has given me a truly personalised service... Read more
1st Apr 2022 (2 years ago)

G Adusumilli

5/5 Stars
I have been with BTC for over 1.5 years now and they have helped me through the maintenance issues I suffered from the landlord. They have a wonderful agents all these years and we hope he carries this for ever... Read more
Tenant
1st Apr 2022 (2 years ago)

I Rose

4/5 Stars
Thank you Hima for this morning she was very professional and helpful. Great service... Read more
31st Mar 2022 (2 years ago)

A Brown

4/5 Stars
I can highly recommend BTC for their service and quick response to communications.... Read more
31st Mar 2022 (2 years ago)

P Gould

4/5 Stars
I am a customer of BTC lettings and they have a new person working in their accounts, Shreya is her name, I had some arrears and she was really on the ball. Very tenacious, and provided me with a very quick printout of what the status of my accounts were, almost immediately. Previously it took days. So 4. Stars. Try BTC Lettings.... Read more
31st Mar 2022 (2 years ago)

N Ejaz

5/5 Stars
I was very welcomed when I went to BTC today, had to renew my tenancy agreement and the staff member who dealt with me was ‘Hima’. She explained everything to me clearly and was very polite and helpful. Many thanks!... Read more
Tenant
30th Mar 2022 (2 years ago)

H bannar

4/5 Stars
Hema from BTC good to deal with... Read more
28th Mar 2022 (2 years ago)

K kirilova

5/5 Stars
I have been with BTC for over 9 years now and they have helped me through the maintenance issues i suffered from the landlord. Especially Diyen , he has been a wonderful agent all these years and we hope he carries on his work.... Read more
25th Mar 2022 (2 years ago)

P moore

5/5 Stars
I have been renting with BTC for over 2 years and I am very happy. I have health issues and Hima in the lettings department has been so supportive. She goes above and beyond and is an asset to the company. An example Hima has messaged me several times to check up on my health which she doesn't have to do. As a company I would definitely recommend them.... Read more
Tenant
24th Mar 2022 (2 years ago)

R Begum

5/5 Stars
I've been with BTC since 2011 they have been very supportive and helpful. If there's any maintenance issues they resolve quickly. Hima assisted me and resolved my query effectively.... Read more
Tenant
20th Mar 2022 (2 years ago)

N Cardoso

5/5 Stars
BTC have really high professional people who always care to go above and beyond for their tenants and clients. It has been an incredible pleasure to be a tenants for 13 years and also now work in partnership with BTC. Thank you for all that you do... Read more
Tenant
20th Mar 2022 (2 years ago)

A Kronos

5/5 Stars
Dealing with Hima personally. Hima was very helpful towards us and very professional and fast to communicate with to help us deal with the process and any concerns were reassured and gave us clarity. Fully recommend Hima ???? ????... Read more
17th Mar 2022 (2 years ago)

A Guimarães

5/5 Stars
I just want to say a huge thank for Shreya To be so kind, patience and always very educated and professional... Read more
16th Mar 2022 (2 years ago)

S nkaru

5/5 Stars
Its been amazing for this past 2 years I have been in this property managed by BTC The company is actually good but they need to improve more in responding to the tenants complaints as soon as possible .Many thanks to Hima who always ensures that things are done and followed up accordingly ,putting calls across and I truly appreciate all her efforts.Thanks very much.... Read more
Tenant
16th Mar 2022 (2 years ago)

D Akra

5/5 Stars
Very polite stuff and respond quickly to any problem i have within the property..thanks to Ms. Hima for her great communication.... Read more
Tenant
16th Mar 2022 (2 years ago)

O Bouallag

5/5 Stars
Agent Arti was very helpful and quick to find us a flat excellence service... Read more
Tenant
16th Mar 2022 (2 years ago)

K Szostak

5/5 Stars
I have very good experience with BTC Group, very polite staff members, special thanks to Shreya, she is especially helpful. Thank Youxx... Read more
4th Mar 2022 (2 years ago)

A Harrak

5/5 Stars
It is amazing reaction of Ms Hima she listen to me about electricity problem until the last word, she contacted the maintenance team, they called me at once they promised me to come quickly to solve the problem. Thank you very much BTC team.... Read more
Tenant
2nd Mar 2022 (2 years ago)

S Bhagat

5/5 Stars
BTC have been managing my properties for over 10 years now. They have been excellent throughout the time and would definitely recommend them.... Read more
Landlord
1st Mar 2022 (2 years ago)

L R

5/5 Stars
Have been dealing with Mitesh who's been very professional and looked after all the refurbishing taking the pressure off us in getting the property ready for renting. So far been happy with the service.... Read more
Landlord
1st Mar 2022 (2 years ago)

K Kaur

5/5 Stars
BTC Group have been very helpful towards me and my children, they provided with the materials and essentials I required and did not make me wait and helped me to move as soon as possible into my new property. Thank you for the help BTC Group.... Read more
24th Feb 2022 (2 years ago)

F Khan

5/5 Stars
Have had a very pleasant experience recently while renting our new property through BTC. Special thanks to the lovely Ms Arti at lettings who as been so helpful and professional throughout.... Read more
Tenant
22nd Feb 2022 (2 years ago)

chris

1/5 Stars
STAY AWAY from this company they are unprofessional and treat their tenants like dogs, even the owner came round with his wife twice saying he would repair the flat & never did. I don't know how they're still running, the receptionist hardly spoke English, they don't know how to run a business, my nan had stayed in one of their dump of a flat (it should be knocked down) completely full of damp, tiles hanging off the wall, no fire alarms and electrics didn't comply. COMPLETELY ILLEGAL!! Left a damp carpet to dry after their shower leaked through. (how they got Enfield Council to rent it out to them is beyond me) they just painted over the damp before they moved in, never came when they say, lies, zero organisation, milking it from the council. In result she had got lung cancer from this dump. They will now learn the hard way when thy receive a letter from my solicitor. STAY AWAY.... Read more
Tenant
17th Feb 2022 (2 years ago)

carforumwanker

1/5 Stars
100% most of these reviews are from friends or family . They are seriously bad and you will get the "bad vibe" the moment you meet any of them. They also have been terrible landlords themselves (Rickey ...wont be his real name !) Do not bother with them as they will be the type to cheat on anything they touch... Read more
Landlord
9th Feb 2022 (3 years ago)

J Ann

1/5 Stars
They are very unprofessional.... Read more
7th Dec 2021 (3 years ago)

M aydin

5/5 Stars
Thanks really good stuff... Read more
16th Jul 2021 (3 years ago)

R Aarons

1/5 Stars
Rubbish... Read more
25th May 2021 (3 years ago)

R Ashraf

1/5 Stars
this agency is not that good I pay all my rent on time but still In the past they tried to call me and say that I haven't paid n then they realised the mistake and apologised and also their staff ate very lazy a few time they told me they are coming over to do inspection/ assecment which they do every now n then but on that day I will be waiting for them and a few they didn't show up or even call to let me know what's happened the first time I was waiting all day and then I called the staff from btc and I told him in busy person and you told me yout cominh at certain time and you did not turn up and he actually forgot about it the fact that he was soposed to come today to do the inspection so he lied and said his relative or someone is in hospital and second time the btc staff was soposed to come around I was waiting and few hours went passed and still the guy didn't turn up... Read more
Tenant
11th May 2021 (3 years ago)

N Mcfadyen

5/5 Stars
Very pleasant people working here. Very polite when ever I was contacted concerning my property.... Read more
19th Mar 2021 (3 years ago)

J Landmann

4/5 Stars
I have been in a flat with BTC since 2018 and it has overall been a great experience. The flat is really nice and well kept up and I have loved living here. Further, all of my dealings with everyone at BTC have been very positive; everyone has always been quite friendly and professional. Dilber Kizil has been my primary lettings agent and she has been incredibly helpful and understanding with everything. Overall, I definitely recommend BTC.... Read more
Tenant
19th Mar 2021 (3 years ago)

K Pillai

5/5 Stars
A very efficient and friendly letting agent. The staff are very polite and very helpful in every way.... Read more
Landlord
17th Mar 2021 (3 years ago)

P Singh

1/5 Stars
Very responsive and easy to deal with.... Read more
16th Mar 2021 (3 years ago)

W Said

5/5 Stars
one of the ladies who works at BTC called Dilbar, had a few issues with my property she sorted everything in a week kept in contact updated me on every thing, her customer was amazing. 10/10 for effort... Read more
15th Mar 2021 (3 years ago)

L JONES

5/5 Stars
I had maintance issues and I was assisted by Harsh from the maintance department.He's very patient and helpful. My problems were dealt with satisfactorily. Thanks for all your help Harsh.... Read more
Tenant
14th Mar 2021 (3 years ago)

O Sedat

5/5 Stars
I have been with BTC as a Landlord for over two years. I dealt with Adam,Dilber,Adnan and lastly with Mitesh. They always provided me with proffessional,good and friendly service. I always received my rent on time and recommend BTC to other Landlords.... Read more
Landlord
12th Mar 2021 (3 years ago)

H Bhuiyan

3/5 Stars
It was friendly and helpful.... Read more
9th Mar 2021 (3 years ago)

C Marlowes

5/5 Stars
Fantastic service, Was always kept well informed by the confident team of staff during the whole process of viewing and selling. Will always recommend BTC. Thank you.... Read more
Seller
9th Mar 2021 (3 years ago)

S soliman

5/5 Stars
I was interested to rent a property from BTC last week .Mr Rishi and Mr Chintan Were dealing with me .I must say they were really helpful doing everything they can to help me go through the process smoothly.... Read more
Tenant
9th Mar 2021 (3 years ago)

S Maxxy

5/5 Stars
I contacted Harsh in maintenance team and my issue was resolved with satisfaction and speedy response... Read more
8th Mar 2021 (3 years ago)

A Saad

5/5 Stars
From day one Mr Adnan is friendly prominent level of understanding, very efficient dealing with client service provider. Highly recommended... Read more
1st Mar 2021 (3 years ago)

A Liminovic

5/5 Stars
Great communication, very friendly and helpful staff. Arti thank you very much for resolving an issue so quickly.... Read more
27th Feb 2021 (3 years ago)

A Jarvis

5/5 Stars
I went through the process of getting a property through BTC lettings. They were all professional, patient and very quick in responding to any questions or query I have and dealing with them promptly.... Read more
Tenant
27th Feb 2021 (3 years ago)

S Maxxxy

5/5 Stars
Very responsive company and always ready to help you with any questions that need answering 5 *... Read more
24th Feb 2021 (3 years ago)

N Butt

5/5 Stars
Been with BTC for over a year now and all I can say is they’ve been really professional with their approach to the tenants they have. Names I’m going to mention specifically are Dilber and Adam. Dilber has been the star for every call made. She’s made me and my family feel at home specially my mum. Any problems within property may it be a small pipe work or a leakage she’s been my first call and I’ve had assistance straight away. Would like to personally thank her as she’s always been so helpful and transparent, and has even made home visits to ensure we as tenants are okay. She’s absolutely amazing! Also another thank you to Adam for approving for the works to be if needed. Please continue to have this professional and friendly approach. It is very hard to find in many agencies. Thank you again!... Read more
Tenant
22nd Feb 2021 (3 years ago)

D dakar87

1/5 Stars
Rubbisshhh...unprofessional...untrusted...lots of promises without full filling them....starting from.... somebody will called you back today guarantee...100%...they never does ...rubish... Read more
21st Feb 2021 (3 years ago)

N Saleh

1/5 Stars
Bad????... Read more
21st Feb 2021 (3 years ago)

R Rabino

5/5 Stars
Harsh from Btc is very helpful,responsive and making sure that all my issues are fixed.Very Professional.... Read more
20th Feb 2021 (3 years ago)

A Miah

4/5 Stars
I have been with BTC for a few years now and so far they have looked after me and my family in a excellent manner. Any issues I have had, has always been dealt with promptly. Mitesh the manager always overlooks most issues and concerns to make sure things are done and keeps us informed with progress. A friendly team of people.... Read more
Tenant
19th Feb 2021 (3 years ago)

J G

4/5 Stars
I've been with btc for years, they are professional and communicate any issues or information well. Since Harsh has been dealing with maintenance I've noticed a better service, things are handled quickly and efficiently. I'm happy with them overall and would recommend anyone to them.... Read more
Landlord
26th Jan 2021 (4 years ago)

C Aziz

5/5 Stars
Great team of people for all your needs... Read more
2nd Jan 2021 (4 years ago)

T L

5/5 Stars
Amruta from BTC is very helpful and very kind.... Read more
15th Oct 2020 (4 years ago)

J Bhojoo

5/5 Stars
Company was quick to deal with issues. They also reply quick to emails or other communications. They resolved my issues within a fortnight.... Read more
14th Oct 2020 (4 years ago)

F Roble

4/5 Stars
I am new a tenant on BTC Lettings, i am happy with the repairs they done .Thanks Metish and Josie .... Read more
Tenant
5th Oct 2020 (4 years ago)

A Arslan

5/5 Stars
Good estate agents, they manage several properties for me. Would highly recommend them.... Read more
Landlord
14th Jul 2020 (4 years ago)

V Navarro

5/5 Stars
We are happy to recommend Mitesh from BTC Lettings, as our experience of dealing with him has been very positive. Mitesh was extremely helpful and responsive, specifically during the COVID 19 lockdown months in dealing with the landlord and difficult tenants. All of the urgent requests were dealt with promptly and professionally, especially towards the end of the tenancy period. Mitesh was supportive, attentive, fair and polite throughout the process of vacating the flat, he managed every difficult situation well and cooperated with us in everything that was in his power. I would not hesitate to recommend Mitesh from BTC Lettings to future renters! Thank you again for all your help and professional service.... Read more
Tenant
12th Jul 2020 (4 years ago)

C poo

5/5 Stars
I was recommended to BTC by a friend and I haven't regretted dealing with them. Mitesh has been nice from day one and Aisha and Harsh from the maintenance team are very excellent. I would recommend them to anyone who needs a property.... Read more
6th Jul 2020 (4 years ago)

D Danny

5/5 Stars
I have been with the BTC groups since 2009 until now and we cooperate really good. They are such a good team, you will not be disappointed. They also responded very quick.... Read more
24th Apr 2020 (4 years ago)

E Taylor

1/5 Stars
Posting this on behalf of tenant who is currently a tenant at 53 Gean Court. For any future tenant please do avoid moving into 53 Gean Court. Serve mould issues the landlord has neglected the property so bad, no boiler which means the water barely gets above lukewarm it’s an economy 7 property which in the 21st century makes no sense, the walls were not painted when the tenant was moving in. BTC for maintenance are shocking it took them 5 weeks to replace a broken heater in the living room. They have not replaced a broken window handle the total up keep of the property is disgusting and the staff at BTC are rude. I am making this known so that no other future tenant looking for property at this hideous estate agent gets stung with a property such as 53 Gean Court.... Read more
Tenant
7th Apr 2020 (4 years ago)

E salih

5/5 Stars
I ve been working with BTC for 8 years. since I started investing to property market I ve worked with many agencies. I always had problem with other agencies. BTC is the most professional estate agent I ve ever worked so far ..always finding good tenants for my properties... Read more
Landlord
17th Mar 2020 (4 years ago)

B Mehta

5/5 Stars
BTC has provided excellent service over last 15 years. Rent has always been paid on time, and provided good tenants over this period.... Read more
Landlord
13th Mar 2020 (4 years ago)

S Shah

5/5 Stars
I have been dealing with BTC over 25 years, never had any issues. Excellent team and service. Would highly recommend BTC to other landlord.... Read more
Landlord
11th Mar 2020 (4 years ago)

T Le

3/5 Stars
Really depends who you speak to. Have had really bad experiences over the phone where staff was exceptionally rude and even cut the line... Read more
26th Feb 2020 (4 years ago)

J Brooks

4/5 Stars
Mitesh and his team were fantastic. From day one they went above and beyond Renting out my Flat for over 5 years on my behalf. Very professional and helpful and always on the end of the phone. I will be using BTC Lettings Group again. Thank you Mitesh and your team for putting up with me over the years.... Read more
Landlord
25th Feb 2020 (4 years ago)

H Beyaz

1/5 Stars
The worse agency you can ever deal with. Cheap service. No communication at all. You call them, no one seems to be there to help. You ask for a call back! You can forget about it. A true definition of unprofessional agents. If this is the service they provide to landlords, then how is it with tenants???... Read more
23rd Dec 2019 (5 years ago)

R Warburton

5/5 Stars
I have used BTC for over 9yrs, and I have been pleased with the service they provided. BTC undertake thorough tenant checks and resolve all issues promptly.... Read more
Landlord
29th Oct 2019 (5 years ago)

A Davies

2/5 Stars
Too many problems... Read more
21st Oct 2019 (5 years ago)

A Kumar

1/5 Stars
As a Landlord I have been overcharged on numerous repairs that didn't even take place.... Read more
Landlord
24th Aug 2019 (5 years ago)

R Patel

1/5 Stars
If your a Landlord don't use this agent they over charged for repairs when I visited my tenants house. Overcharge on fees. If your a tenant or landlord you lose with them. If your btc you win using scumy tactics.... Read more
Landlord
24th Aug 2019 (5 years ago)

D Brownsfield

1/5 Stars
The COUNCIL SHOULD BE Ashamed of using such as a horrible and awful letting agency. This is an example of what a letting agency should not be like.... Read more
23rd Aug 2019 (5 years ago)

J Hewlett

1/5 Stars
This is an awful letting agent the 5 star reviews are fake reviews written by them selves. It's absolutely disgraceful, over priced properties and they don't look after their tenants. The landlord letting with them should be ashamed for using such as scum agency. WORST OF ALL THE COUNCIL especially ENFIELD should be disgusted with themselves for funneling citizens who are in need of property to such an awful agency. Your better off finding another agency. They won't last long.... Read more
Tenant
23rd Aug 2019 (5 years ago)

D gosai

5/5 Stars
I have been dealing with BTC for the past 30 years. I have bought and sold several commercial and residential properties. BTC have also assisted me in renting my residential properties. Very professional and always pays the rent on time. I would highly recommend BTC to other landlords.... Read more
Landlord
8th Aug 2019 (5 years ago)

U Patel

5/5 Stars
Very professional , reliable and efficient service... Read more
30th Jul 2019 (5 years ago)

F Cabrera

5/5 Stars
BTC is the best of the best an agency with quality service, without complications, with kindness and excellent customer service, 100% recommended... Read more
30th Jul 2019 (5 years ago)

N bhatt

5/5 Stars
had a wonderful experience dealing with efficient team cracking a deal for buying our house. thank you btc team... Read more
Buyer
30th Jul 2019 (5 years ago)

D shah

5/5 Stars
Affordable and very efficient n quick service... Very good value for money... def will recommend thm... Read more
30th Jul 2019 (5 years ago)

N Salih

5/5 Stars
BTC have managed our portfolio for over 10 years. Every payment has been on time and they are always quick to resolve any issues and offer solutions - consistently excellent service throughout our time with them.... Read more
Landlord
30th Jul 2019 (5 years ago)

L Platt

1/5 Stars
BTC maybe falling over themselves for landlords, but for the tenant's they are diabolical. Should be struck off... Read more
Tenant
4th Jul 2019 (5 years ago)

I Edwards

1/5 Stars
Shocking. We had brief contact with this Lettings Agency and we were just met with lies and usual Letting Agency underhand tactics. We hardly believe the positive reviews on here either..... Read more
30th Mar 2019 (5 years ago)

A Faqih

1/5 Stars
This Estate Agency offers the worst service , they never keep their promises, do not respond for an emergency repair outside office hours,. They completely useless agency.... Read more
Tenant
23rd Mar 2019 (5 years ago)

G patel

5/5 Stars
Great professional service, help with renting my property in best way possible - Thanks guys... Read more
Landlord
14th Feb 2019 (5 years ago)

E Kem

1/5 Stars
I'm a tenant. I called for emergency maintenance. I had no heating and electricity to warm my house with my two young kids. Text at 7.15pm. I was told an engineer was coming and no one came. Spent the night in the cold with the kids. So disappointed. Without any update.... Read more
Tenant
5th Feb 2019 (6 years ago)

T Millman

5/5 Stars
I would highly recommend this estate agency they have helped me a tremendous amount especially Ade. The staff are very friendly, helpful and trust worthy though them i moved to my ideal house.... Read more
30th Nov 2018 (6 years ago)

M Uddin

5/5 Stars
Always provides an efficient and reliable service. You can really be a "handsfree" landlord with BTC.... Read more
Landlord
26th Oct 2018 (6 years ago)

R Bhagawati

4/5 Stars
I have been associated with BTC for the past 5 years on a Guaranteed Rent scheme. They have few of my properties. I find BTC very professional, helpful and landlord friendly. Always receive rent on time. I had slight issues with the maintenance team but resolved now.... Read more
Landlord
26th Oct 2018 (6 years ago)

H Rabadia

5/5 Stars
I am a Landlord with a small property portfolio and have been using BTC for all my letting needs for many years. Over the years BTC have provided a very professional service and have continued to give me the confidence to let them manage my properties. The number one thing with BTC is that RENT IS ALWAYS PAID ON TIME!! Other plus points are they have a dedicated in-house maintenance team which are on call always to carry out general works that your property requires. Letting your property with them gives you access to their expert electrical and plumbing teams who can carry out annual checks and provide relevant certification at good prices. They have staff who can carry out periodical inspections to ensure your property is kept in good condition and being taken care of during the tenancy. Finally, having spoken to my tenants, they never have a bad thing to say about BTC so in general I’m a happy landlord.... Read more
Landlord
15th Oct 2018 (6 years ago)

A Misra

4/5 Stars
BTC are a professional company with good systems and standards. They have been managing a significant part of my portfolio for several years. Like many progressive organisations they are trying to improve those areas that are not quite 5 stars. This is why I would use them again.... Read more
Landlord
15th Oct 2018 (6 years ago)

A Dorlikar

4/5 Stars
5 years in a row , not one payment from the Tenants via BTC Lettings has been missed. Good personal service has always been offered throughout by the Partners and their dedicated Team , when it came to dealing with any services to be provided , requesting Statements for Tax purposes or dealing with the Tenant and negotiating appropriately whilst my stay abroad.. A very happy Landlord..????... Read more
Landlord
14th Oct 2018 (6 years ago)

S Mistry

5/5 Stars
I have been using BTC residential lettings for over 18 months and found the staff to be very responsive, well-informed and always ready to provide a helpful steer when it comes to my options as a landlord. I would definitely recommend BTC to anyone looking for an enthusiastic, professional outfit with the personal touch!... Read more
Landlord
11th Oct 2018 (6 years ago)

P SAVVIDES

4/5 Stars
I am happy with them , I will recommend them to others but I believe there is room for improvement in the Paperwork where any deductions taken from the rents that appear on the Land Lord Statement Landlord should specify CLEARLY the reason of the deduction as a good quick reference.This is area I am trying to establish the transparency.... Read more
Landlord
11th Oct 2018 (6 years ago)

A hassan

5/5 Stars
BTC are the best agents I have dealt with and I have been renting property for 20 years. I have several properties with them and their Guaranteed Rent Scheme i s perfect for me. I am impressed how payments are made on time and how everything is efficiently taken care of. Adem, whom I deal with frequently is a great agent. He is professional, polite and knowledgeable, as are all of the staff. If you want a trouble free rental and peace of mind I would highly recommend BTC... Read more
Landlord
11th Oct 2018 (6 years ago)

S Zitren

5/5 Stars
I have been a landlord since 1996 and I never come across such a professional and helpful company as BTC. Nothing is too much trouble for them. Their "guaranteed rent scheme" is fantastic. They ensure I have good tenants in my properties and their hands on management means I don't have to worry as they deal with anything from small problems to major repair issues and I do not have void periods anymore. Their team of builders and handy men also offer good value for money. I have also heard from tenants who speak highly of them and say they are responsive to any problems they have. This is my tenth year dealing with BTC and I would highly recommend them.... Read more
Landlord
5th Sep 2018 (6 years ago)

E Boo

5/5 Stars
I have found BTC very helpful, always responding quickly and efficiently to my requirements. As the landlord of a property that I am letting to them, they have gone thoroughly with me through all details of the rental. Their professional approach has reinforced my view that my property is in good hands. I would highly recommend them.... Read more
Landlord
5th Aug 2018 (6 years ago)

Imran

1/5 Stars
The worst state agent in entire London can’t manage the house but still taking responsibility of the house from land lords using cheap workers with no knowledge of building. Staff got no attitude toward tenants.... Read more
2nd May 2018 (6 years ago)

N Lewis

1/5 Stars
Do not rent from these people. They let out the flat above me and I have now been flooded 3 times because they refuse to replace the bath in the property even though it has a hole in it! I have spoken to the tenant in the flat that they are letting above me and she says that they are ignoring her. My landlord Haringey went up there after the first flood and have confirmed that there is indeed a hole in the bath and that the bath needs replacing. Meanwhile.. Whilst BTC collect rent for letting out properties that are not fit to let, I continually get flooded out. Nasty pieces of work.. Shoddy landlords. BTC.... Read more
7th May 2017 (7 years ago)
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