H Beevor
I had a very positive house viewing with Julietta who was super knowledgable about the property and went above and beyond to get me the information I needed.... Read more
20th Nov 2024 (9 weeks ago)
D Smith
A very polite and engaging agent, was very helpful and answered our questions as we viewed the property.... Read more
9th Nov 2024 (10 weeks ago)
L Moseley
Efficient and pleasant agents... Read more
21st Oct 2024 (13 weeks ago)
K Warne-Holland
Professional, knowledgeable and on time... Read more
28th Sep 2024 (16 weeks ago)
E Berisford
We recently viewed a property in Enstone and were hosted by Juliette Day. Following our reflections on the viewing, both of us were struck by how different she was to many other agents we had seen. Very friendly, informative but not at all pushy, she gave us the space to view the property whilst also offering thoughtful suggestions. Thank you for all your help.... Read more
27th Sep 2024 (16 weeks ago)
M Slade
We viewed a semi-detached barn conversion in Idbury and Julietta was extremely knowledgeable and helpful. This was particularly evident with regard to the appliances etc in the property, a very high priority for my wife, and the problem with garden as the vendor had moved out. She offered to return and send us photographs when the garden had been sorted. She was punctual, friendly, and courteous at all times and I would highly recommend her.
Dr Martin Slade... Read more
30th Jul 2024 (25 weeks ago)
C drury
Good viewings from Julietta. Accommodative and sound knowledge of the property.... Read more
27th Jul 2024 (25 weeks ago)
B Cotman
Excellent viewing with Juliette. She really knew the property and had the answers to all our questions. She should go far in the industry with a very happy and friendly disposition.... Read more
25th Jun 2024 (6 mo. ago)
T Connolly
I saw a property in Chipping Norton with Julietta, very professional agent. Highly recommend.... Read more
15th May 2024 (8 mo. ago)
I Ruskyte
Julietta Day done brilliant job on Saturday, one of the best estate agents I met so far! Thank you for all your help!... Read more
13th May 2024 (8 mo. ago)
O Engineering
Julietta was extremely professional, knowledge and helpful during and after the viewing.... Read more
29th Apr 2024 (8 mo. ago)
K Woods
Julietta showed us around one of the properties on with Chancellors. She was very knowledgeable about the property and was able to answer all of our questions. She took time to show us around, we didn't feel rushed. She was also very respectful to the wishes of the owners.... Read more
23rd Apr 2024 (8 mo. ago)
P Keating
Julietta was exceptionally good. On time, knowledgable and very personable. An asset to Chancellor’s.... Read more
18th Apr 2024 (9 mo. ago)
S logan
Simon and the team were excellent throughout the whole process, kind courteous, timely and give regular updates and we're able to be the bridge between the two parties. They went out of their way to solve a communication issue which was delaying the purchase of the property, and I can't fault their expertise. If you have property to sell this team are excellent and go above and beyond many thanks to Simon and Gracy.... Read more
Buyer
18th Nov 2023 (1 year ago)
L Lane
Overpromised and underdelivered. We started our sale with Chancellors but they couldn’t follow through, messing us around with unstable buyers and coming across as lazy and disinterested in the check ins. I happened to be in the house at the start of one viewing and it was a weak pitch. Needless to say we gave notice and moved on.... Read more
Seller
9th Nov 2023 (1 year ago)
G Howard
Gracy was really helpful and accomodating in our search. She gave us space to view the properties in our own time and without pressure, she went the extra mile to organize a second viewing at the last minute when we still in the area which helped us find the house we were looking for.
Unfortunately there was some confusion between head office and the local office and the head office service was disappointing but Gracy managed to sort the issues out.... Read more
7th Nov 2023 (1 year ago)
H James
I would recommend Simon and the team at Chancellors Chipping Norton. Friendly and hard-working.... Read more
20th Oct 2023 (1 year ago)
L Bick
Gracy and Simon at Chancellors in Chipping Norton have been responsive, supportive and knowledgeable, they have made a stressful process seem less so. Thank you both.... Read more
4th May 2023 (1 year ago)
A Zuzana
AVOID AVOID AVOID
Based on an advice to continue with tenancy proceedings even though Chancellors have been made aware our house is being offered for, so advice given in bad faith by Chancellors, we have been made to pay management fees for something that has not only not been rented, but has not even been signed to be rented. If you can, avoid them for your tenancy contracts and rather go to any other competitor.... Read more
Landlord
26th Apr 2023 (1 year ago)
Sinclairston
Shai Maguire at the Chipping Norton branch has been extremely reliable, professional and incredibly helpful during this process of finding a property to rent and through the application process. He has kept in touch every step of the way and we're very grateful to him for being so understanding of our needs.... Read more
Tenant
25th Apr 2023 (1 year ago)
A Pratley
Gracy was friendly and efficient!... Read more
17th Apr 2023 (1 year ago)
J Benje
Gracey is very professional and has been helpful throughout the process of selling my flat. Would give Gracey the highest of recommendations.... Read more
Seller
24th Mar 2023 (1 year ago)
F Drewett
I have recently sold my house through chancellors chipping Norton with Charlotte Kirk and with are first sale falling through Charlotte kept me informed and continued to get people through the door for an eventual sale highly recommend and Charlotte Kirk to :)... Read more
Seller
21st Mar 2023 (1 year ago)
O Robinson
Gracy has been very helpful during the selling process of my flat in Chipping Norton, always returning my calls, clearly and politely summarising actions via email and answering any questions promptly. It's been a pleasure liaising with Gracy, I would highly recommend to friends and family, thanks.... Read more
Seller
1st Sep 2022 (2 years ago)
M Carter
Sam Bloxham has been exceptional, he is always willing to help beyond his role duties and go the extra mile , he has particularly impressed me with being very honest and kind during what can be a very stressful process of buying and selling a home.... Read more
Seller
29th Aug 2022 (2 years ago)
B S
Maybe just luck, but I have had excellent support from Gracy Denyar-Freeman from initial enquiry through to offer and subsequent needs for advice.... Read more
18th Aug 2022 (2 years ago)
D bates
Having put our property on sale with Chancellors, our sales negotiator was Gracy who we found to one of the most hard working estate agents we have had the pleasure to work with. She has been so informative and willing to go the extra mile.... Read more
Seller
17th Aug 2022 (2 years ago)
P Ostrand
Our agent Sam has been very proactive, helpful, clear and professional getting our property listed for sale.... Read more
Seller
5th Apr 2022 (2 years ago)
S MacAskill
I dealt with Alice Rench at the Chipping Norton branch regarding the sale of my father's house. She was at all times approachable, professional and knowledgable about what was going on. She has recently moved to the Carterton branch who are very lucky to have her!... Read more
Seller
15th Mar 2022 (2 years ago)
W orchard
She was lovely, pleasant, reassuring, just what we needed as first time buyers, well done.... Read more
Buyer
7th Mar 2022 (2 years ago)
H Whitfield
Alice Rench has been hugely helpful in my search for a property. She has kept me up to date on new stock and has good suggestions of properties I may not have previously considered.... Read more
7th Mar 2022 (2 years ago)
C M
Our experience with Chancellors has been absolutely terrible.
One of the main issues was communication. They weren't passing on messages between us and the sellers effectively, which led to a lot of delays and confusion. Our purchase kept being delayed by the sellers and Chancellors' communication primarily consisted of calling and emailing us regularly implying we were causing the delays and asking if we were ready to exchange yet. This in particular was very unhelpful and made a stressful process a lot more hassle than it needed to be.
Communication within the team was also lacking, with no one seeming to really know what was going on. They would always say they'd spoken to the sellers and everything was progressing well, but after several months of delays it was very hard to believe anything they said.
By the end, we were very close to pulling out, and the only reason we didn't was because, while viewing another property, we found one of the other estate agents in the chain and within a day they'd helped us get to point of exchange.
On top of this, Chancellors advertised the property as "chain free" but very soon after we'd had the survey done they told us the sellers were joining a chain. They refused to tell us anything about the chain, except the length.
Positives: It was easy to arrange the viewing (although Alice didn't know that much about the property, and couldn't show us the garage).
We would definitely NOT recommend buying a house being sold via Chancellors! They make it a lot more hassle than it needs to be.
-- Update --
I received a call from a director at Chancellors today. He said he was asking for feedback and this call was part of an investigation he was doing as a result of my review.
Unfortunately, he seemed more focussed on damage control than genuinely trying to improve. Several times he indirectly suggested I might consider changing this review because - he said - they were concerned it might affect business. I gave him half an hour of my time, explaining everything I’d put in the review.
Towards the end he appeared to have realised his approach wasn't working and kept trying to wrap up the call, rather than really listening to my feedback. Not once did he ask for suggestions or what they could have done differently.
He would, however, like me to tell you that the fact they didn’t have a garage key during the viewing wasn’t really their fault - it’s actually on the sellers. He’d also like me to point out that the change from no chain to chain was also entirely on the sellers and nothing to do with Chancellors. He did agree though that they’re paid by the sellers so will always act in their best interests. Make of this what you will!
Based on my personal experience today I would suggest that Chancellors only care about your experience as a buyer when they think it might affect their bottom line. I do however hope this was a genuine attempt to improve, but sadly I don't feel like it was.... Read more
Buyer
2nd Mar 2022 (2 years ago)
P Evans
After having a very protracted and unsuccessful attempt to sell my deceased fathers property with A.N Other local estate agent we went to Chancellors. The team couldn't have been more different, being helpful, knowledgeable and proactive, with special thanks going to Alice and Joanna, who did a fantastic job of getting us a quick sale without resorting to reducing the price. They made the whole process, from listing the property right through to completion of the sale, as painless as it could be. Highly recommended.... Read more
Seller
14th Dec 2021 (3 years ago)
R Arnold
Charlotte was very helpful and professional during my recent viewings and move. No issues, everything went smoothly.... Read more
Tenant
14th Dec 2021 (3 years ago)
R Joines
Extremely disappointed with the communication, over 30 unreturned phone calls, no updates, and out of date information given often when we were contacted.
As buyers, we ended up having to do a lot of the leg work.
The poor seller wasn't made aware of their obligations, leading to them having to leave work to provide documents on more than one occasion, that should have been organised months before.
As people, I always thought the Chancellor's staff were trying to be helpful when we managed to contact them, but the unacceptable levels of communication made a no chain purchase take 51 weeks from when the offer was first accepted.
Due to Covid19, we were prepared for delays, but I do not feel that this excuses months at a time without correspondence.... Read more
Buyer
15th Mar 2021 (3 years ago)
C Gascoigne
We received excellent service from Alice and the team at Chancellors.
Many thanks.... Read more
22nd Feb 2021 (3 years ago)
J Locks
Their shift... Read more
18th Feb 2021 (3 years ago)
A James
Lara, the Sales Manager at Chancellors doesn't know a thing about customer service. Very unprofessional and the way the she speaks to people is terrible.
Doesn't know the correct information about the law of lettings at all. Very rude.... Read more
Landlord
17th Jan 2020 (5 years ago)
T Ltd)
I am using my daughter's account for this review. I would like to say that in my property search since March I found Alice Rench the most helpful, professional and pleasant person to deal with out of all the agents I encountered on the way. Although, I am buying from another agent she stood out for the aforementioned reasons. Thanks Alice, all the best! Anita Taralrud.... Read more
24th May 2018 (6 years ago)
S Gynn
Many thanks to Lorraine Benham for all of her help, great service... Read more
4th Apr 2018 (6 years ago)
C Benham
Great service and friendly staff. Couldn’t be more helpful in my house search, particularly Lorraine who took a great deal of time to find out what we were looking for and wanted in our next home... Read more
27th Mar 2018 (6 years ago)
B Bello
Patrick and his team were fantastic. From valuation through exchange they were very supportive and professional. I was very pleased with their service, thank you all.... Read more
Seller
8th Mar 2018 (6 years ago)
L Thompson
Wayne, your an absolute gem, thank you for helping myself and my daughter achieve the next chapter of our lives with a gorgeous house, your professionalism was outstanding. Thank you... Read more
1st Feb 2018 (6 years ago)
R Wooding
When my mother decided to sell her property we asked a few agents to visit and value. The house was a Victorian terrace which required modernising throughout. From the outset Chancellors outshone the other competitors. Patrick Tustian came to the initial visit and his preparatory work on the property and location was excellent. Despite the sale falling through a few times both Patrick and his colleague Tom Peachey were so professional, helpful and reliable. They worked extremely efficiently. I would have no hesitation in fully recommending them and of course would definitely use them again. Thank you Patrick and Tom.... Read more
Seller
3rd Jan 2018 (7 years ago)
D Kent
Great service from Tom Peachey during our recent purchase in Chipping Norton. Tom is knowledgeable, reliable and totally professional, really appreciated his help.... Read more
Buyer
22nd Aug 2017 (7 years ago)
N Jane
In a property search the length of the Cotswolds, we encountered many, many agents. Without doubt, the best we came across was Tom Peachey at Chancellors in Chippy. He helped us see the potential in the cottage we eventually bought, when we had our initial reservations. We're now all moved in and loving our new home. Thanks, Tom!... Read more
Buyer
8th Aug 2017 (7 years ago)
E Soper
Having previously sold through Chancellors, I decided to use them again for my recent Sale. The whole process was a real roller coaster (buyers pulling out, difficult time pressures etc) but throughout Tom Peachey was brilliant. He was extremely professional, but friendly and approachable the whole time and fully understood my difficult situation. He worked incredibly hard through all the ups and downs and kept in constant communication. Always replying very promptly to calls and emails. Nothing was too much trouble and i really appreciated his advice and honestly.... Read more
Seller
7th Aug 2017 (7 years ago)
D Fairfax
Very helpful and efficient throughout the process, Tom Peachy looked after us in a friendly, easy going yet professional manner and ultimately found the house we really wanted.... Read more
7th Aug 2017 (7 years ago)
E Jacobs
We bought and sold using Chancellors in Chipping Norton. A highly efficient and reliable service that I would thoroughly recommend. Tom was always at the end of the phone to answer my questions. A big thank you to all the team!... Read more
Seller
10th Jul 2017 (7 years ago)
T Ramsay
Chancellors persevered to get our house sold - Patrick and Tom never gave up, they kept calm and carried on and even kept smiling. Well done to everyone in Chipping Norton branch and many thanks.... Read more
Seller
15th Jun 2017 (7 years ago)
K Field
chancellors in chipping norton could not have been more helpfull with the sale of 173 cornish road chipping norton all of the staff were brilliant... Read more
Seller
19th May 2017 (7 years ago)
D alderson
We have recently had a valuation on our property by Chancellors in Chipping Norton and were very impressed by the professionalism and attitude of Patrick, the Branch Manager. He appreciated the style and character of the property and the work that had been done. He offered very competitive terms of business and was extremely confident about their abilities to achieve a sale at a realistic price. His valuation was in line with what we thought was the market value of our house.
We decided to go ahead and give this company the opportunity to market the property.
Patrick introduced us to Emma Stefanko, their Senior Sales Negotiator who came out to the house and we discussed the appropriate strategy. She suggested holding an open day after they had carried out some marketing activity. Emma, a delightful and very experienced person asked to carry out all the viewings, freeing us from this task.
On the day we had five viewings and two offers, the lowest offer was at the asking price.
Needless to say the house is sold! All within a few weeks of first contacting Chancellors. We cannot recommend them highly enough. Everyone we have met have offered outstanding levels of customer service, being truly interested in helping us achieve our objectives.
Nothing has been too much trouble, and Emma and Patrick deserve particular mention for their support and advice throughout the process to date!... Read more
Seller
10th Aug 2016 (8 years ago)
G Chick
Thanks to Patrick and the team at Chancellors Chipping Norton. You took a property that hadn't sold in 3 years and 6 weeks later we'd completed a sale. You did what you said you'd do. Great service - really confident and very fast. Thank you... Read more
Seller
3rd Jul 2016 (8 years ago)
E Sutcliffe
Excellent service with Chancellors. They are super efficient and get the job done! Very happy customer!... Read more
22nd Jun 2016 (8 years ago)
N Fane
Chipping Norton Rotary Club would like to thank the staff of Chancellors Chipping Norton, especially Sales Manager Patrick, for the generous support given in providing signage for the recent very successful Town Festival and Queen's Birthday celebrations. The signs helped to bring in the crowds, despite some initially bad weather, and many local charities will benefit from the funds raised. We are most grateful for the sponsorship given by this community spirited company.... Read more
16th Jun 2016 (8 years ago)
M Hanks
We recently purchased a property through chancellors and me my girlfriend were very happy with the service provided,Hannah made the usual stressful experience of buying a property non existent and was always on hand to answer any problems or worries we had thank you to all at chancellors.... Read more
Buyer
27th Jul 2015 (9 years ago)
A Sellars
I have used Chancellors to rent out my property in Chipping Norton since June 2004. They are brilliant, I'd never consider going to another agency as they provide a full professional and reliable service for both landlord and tenant. I deal with Kerry in their management service and quite honestly she's a saint! There is no way that I could arrange all of the repairs that are necessary without her. My house is an old one and so there is always something that needs doing, usually a whole bunch of things all at the same time! Kerry takes away all of the hassle that managing it myself would create for me. So, just wanted to say a huge thanks Kerry, you're a star!... Read more
Landlord
14th May 2014 (10 years ago)
N Butterworth
I have been using the service of Chancellors for several years to let out a property that I own and have always been happy with the service. Most recently, e mail correspondence has been through Kerry Lawson (Property Manager) who has been far the most efficient and prompt staff member that I have had the pleasure of dealing with. Kerry always replies quickly, covering all questions and issues in a professional and courteous manner and is a credit to Chancellors.... Read more
Landlord
6th Sep 2013 (11 years ago)