12a The Square Westway Shopping Centre, Botley, OX2 9LJ
Chancellors Botley are an estate agent in Oxford. They mainly list properties in OX2, OX1 and OX29. Over the last 6 months, they've listed 69 properties, with 29 currently on the market. Most of the properties listed have 3 bedrooms. They list properties for sale on Zoopla, Rightmove and OnTheMarket.
Opening hours
Monday8:30am - 8:00pm
Tuesday8:30am - 8:00pm
Wednesday8:30am - 8:00pm
Thursday8:30am - 8:00pm
Friday8:30am - 8:00pm
Saturday9:00am - 5:00pm
Sunday10:00am - 4:00pm
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Chancellors - Botley Reviews (44)
Have you used this agent?
80%
7%
0%
7%
7%
D Chauhan
Very bad experience:
They could not provide me a single suggestion in almost one month despite the fact that I was ready to pay up to £1250. Although, they put me under great stress and made me believe that I can’t get any house below £1200 and can’t get less than 2 bedroom for family with a baby. It is because of them I did not search for less than 2 bedroom property for a long, assuming I can’t get that, which was incorrect.
Every time, I called them they said it is not in their area and they will send my details to other office. Once, I spent around 4-5 hours to fill a form to apply for a property whose result they never shared with me. I expressed my interest to view many properties but mostly I did not get a response because they already had many applications for that property.
Feedback for the agent to improve:
1.First, be transparent and responsive to the customers. If there are many applications for some property then convey that to the customers instead of keeping quite. Reply each email/call.
2.You have multiple offices in Oxford and you have advantage so use that to help the customers and not for torturing them. There is no communication (at least customer oriented) between your different branches. Your people just pass responsibility to other branches. For example, I called several times to show interest in some property then I was told that that property is not in their area. First, they should help the customers instead of passing on the things. Secondly, give the customer options available with you (customer might get interested in property available with you) instead of getting rid of them.... Read more
15th Feb 2022 (2 years ago)
A Hung
Punctual, kind, and attentive. Very professional service.... Read more
21st Jan 2022 (2 years ago)
B Jenny
We recently have let a property through Chancellors in Botley and have dealt with them several times over the past few years. This time round we've been dealing with Ben Stevens and have found him to be extremely responsive, professional, and friendly. He has worked very hard on our behalf and we'd like to thank him for all he has done.
Kind regards, Jenny... Read more
9th May 2021 (2 years ago)
P Chauhan
I have been dealing with Benjamin at the Botley office and i couldn't be happier. He has been very professional and responsive and has delivered what i needed. I'm looking forward to working with Ben going forward.
Regards
Priya... Read more
6th May 2021 (2 years ago)
N Brammer
As a review of this branch, I cannot fault the service I have received from both Michael in sales and Ben on the lettings side. Whilst I would not endorse Chancellors as a company, I have realised that all the issues and incompetence I have experienced come from their 'back office' or central teams. Luckily my contacts at the Botley branch are now my 'go to'. Having bought my first house from Michael in 2009, I subsequently let it through Chancellors in Botley too. Being honest, at the beginning the service I received wasn't great, but since Ben Stevens has been my contact, things have improved considerably. Both Ben and Michael are friendly, professional and incredibly responsive, both on the phone and on email. I am now working with them on selling my rented out property, and they have made a potentially complex process quite simple.... Read more
5th May 2021 (2 years ago)
A Jewell
I have been delighted with the services afforded to me as a landlord by Benjamin Stevens. Ben managed several changes of tenant for me over several years and was always excellent in every way-responsive, proactive, efficient and totally pleasant to deal with. He made every transaction stress free, was always available to help and went out of his way to make things work. I would use him again at the drop of a hat and recommend him to anyone looking for a great lettings agent. A class act.... Read more
5th May 2021 (2 years ago)
P Hong
Benjamin Stevens is very irresponsive, irresponsible and has neglected my complaints for near to three months. Seemingly after successfully charging the money, the agent just turns face cold and acts arrogantly. He disregarded my complaints about personal injury and failed housekeeping service. This is my west rental experience, unbelievable. I do feel a sense of racism from Benjamin too.... Read more
18th Feb 2021 (3 years ago)
S F
Our experience as prospective buyers with the Botley branch (not other branches) is that they took a significant amount of time to (or wouldn’t) respond to emails, and when called, would say that they would get someone to call back, but this never happened.... Read more
15th Feb 2020 (4 years ago)
B Dean
Elizabeth was very friendly and helpful in discussing potential changes we could make to the house we were viewing. Even though we were under time constraints she didn't make us feel pressurised, which we appreciated!... Read more
12th Aug 2019 (4 years ago)
N Rushby
Best estate agent around... Read more
8th Aug 2019 (4 years ago)
L G
Thank you Ben and Oliver for brilliant service, professionalism and dedication! They have helped me to achieve what felt like the impossible. Am very grateful for all their hard work.... Read more
24th Mar 2019 (5 years ago)
Y Siegert
When we arrived in Oxford in search of a property to let for the fall, we did not know our way around town yet and were completely unfamiliar with the local housing market. Benjamin Stevens, our lettings manager, was incredibly kind and efficient throughout the process. He was knowledgeable about each of the properties and answered all our questions, communicated effectively with his team, coordinated viewings and paperwork smoothly, and overall made us feel at ease at every step. We are grateful for his highly professional service and warmly recommend this branch of Chancellors.... Read more
10th Jul 2018 (5 years ago)
M Hall
Chancellors were efficient and effective. They kept in touch, worked hard on our behalf and finally enabled a great sale.... Read more
28th May 2018 (5 years ago)
N Forrest
Charlotte was flexible, responsive and extremely personable in arranging and executing our viewing. Such a pleasure to discuss a property with an enthusiastic and genuine human being! If she is reflective of the quality of all Chancellors staff, we’ll be very pleased if the house we’re considering with them goes to completion!... Read more
13th Apr 2018 (5 years ago)
C Beavis
Michael and his team have been absolutely brilliant in helping me buy my first home. From finding a mortgage broker who could help find the funds to make my dream possible, to emailing the developer seller for me with any questions they couldn’t answer and forwarding their replies verbatim. I’m really impressed and am now the proud ovpwner of my first home. Thanks very much Michael and team!... Read more
9th Apr 2018 (5 years ago)
Performance stats
% of asking price
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Property listings are matched to data from the Land Registry by our clever algorithm. Clever as it may be, it isn't always right, especially if a property was listed by multiple agents. The asking price is the original listing price, NOT the final listing price.