A mixed bag really. I found it incredibly hard to get a hold of the right people when calling them, meaning that it was almost impossible to actually get a viewing booked. I would either get the customer service team, who were unable to do anything really (arrange viewing or give any real details about the availability) or I would get someone else who was also unable to book a viewing. In all cases, they said they would chase it up and get someone to call me back. At no point did anyone ever call me back.
When I finally got a viewing, after 3-4 days of trying, I was very excited to finally, maybe, find a place to rent. However, 2 hours later, I got a call that the booking was actually not made correctly and instead, the only slot I could get (all the other slots having been taken during the 3-4 days I couldn't get a hold of anyone) was 3 days later, at which point the property will, no doubt, already be taken.
Honestly I am fuming. Who do I need to call to actually get through? How is it so difficult to even get the right person on the phone? Can anyone actually book a viewing?
9th Sep 2021 (6 weeks ago)