D Burroughs
Brilliant service from start to finish. Garry was excellent in his knowledge and professionalism, and we really appreciated his honesty throughout. Cody was always responsive and helpful at the office. Couldn't ask for a better agent to manage the sale of our property. Thank you again to you all for making this journey as stress free as possible.... Read more
Seller
4th Jul 2024 (7 mo. ago)
A Troncota
Awful agency, we have to call them unlimited times just to get our deposit back. We deal with them as a tenant and every time when we have a problem we had to call them so many times, we had a broken door for more than 2 years until we left the property they didn’t bother to fix it. We had a mice problem and we try to contact them and they said we have to deal with the management company not with them.... Read more
Tenant
7th Jun 2024 (8 mo. ago)
R Potarniche
Worst estate agents I have dealt with as a tennant. You have to call an infinite amount of times to try and get any issues with the property repaired. In the end, they don't repair anything after they send somebody to see what the issues are. And when you ask when they are planning to actually fix it they tell you if you don't like it you can just move out. Incredibly rude and arrogant behaviour.
Also, any communication with them should be made via email so you have proof and can report them to the relevant authorities.
Spoke to the people that moved in after me and they had the same issues as me as they didn't bother fixing anything even after getting sick of it and moving out.
Avoid them like the plague.... Read more
Tenant
5th Apr 2024 (10 mo. ago)
K Shovlar
Excellent service from start to finish of our property sale! A special mention to Garry with his excellent local knowledge and also to Codie. Communication was fantastic, keeping us up to date every step of the way. It was an absolute pleasure dealing with you both. Thank you so very much.... Read more
Seller
17th Aug 2023 (1 year ago)
R Miller
It was extremely difficult to communicate with the office. Be prepared to wait up to a week if not longer for a reply. The property I moved into was discussing considering the UK is supposed to be a first world country.
When I mentioned the black mould that was clearly visible in the photos I sent to the agency after moving in they were not interested and said that I had taken the property on as is.
This was a terrible experience and moved out of the property as soon as possible so as not to have to deal with the absolute lack professionalism.
The last email I sent to then was asking about my deposit and when I could expect it retuned I am still waiting for a reply and that was over a week and a half ago????????????????
They are more than happy to take your money but when it comes time to return it I have been left in the dark. I will have to contact DPS to find out what is going on.... Read more
Tenant
31st May 2023 (1 year ago)
B Strango
For the second time I had a great experience with this agency. communication, patience and professionalism. thank you Chesters Estates... Read more
10th May 2023 (1 year ago)
F Khan
Very "Awful, Ignored, and non-professional" experience with them. I had contacted them for a rental property and was told that I was the first one to inquire and would be informed/booked in for a viewing. After chasing for 2 weeks and making a number of calls, I was told that the property had been let to someone... Read more
Tenant
9th May 2023 (1 year ago)
K Johnson
Very poor in responding... Read more
4th May 2023 (1 year ago)
R Carder
A long established estate agent with great knowledge of the local property market. Easy to locate and park even during the busiest times of the day. Polite, friendly and knowledgeable staff.... Read more
29th Oct 2022 (2 years ago)
E N
In short.....The worst estate agency ever. Avoid it!... Read more
12th Feb 2021 (3 years ago)
A English
Very helpful.... Read more
17th Sep 2020 (4 years ago)
N Bal
dealt with john and Gary. Top quality service, highly recommend if you are looking to sell or rent out your property... Read more
Seller
28th Aug 2020 (4 years ago)
M A
Spoke to a really awful agent , she was incredibly rude and had the worst attitude. Really disgusted , it completely put me off the house. I will be steering clear of this company. Awful... Read more
3rd Aug 2020 (4 years ago)
E Towah
Completely agree with most of the other reviews on here. The customer service is really awful, very rude staff. The agents have no manners , the provide a very rushed experienced that even puts you off the property.... Read more
3rd Aug 2020 (4 years ago)
N Bibi
ABSOLUTELY NO MANNERS! No greeting, rude and rushed the viewing!! Absolutely disgusted by the behaviour. (Started an argument). Don’t waste your time with these people I’m not even shocked they have 2.7 stars. Should be lower. Next time please stop acting like a Karen and learn some customer service skills!... Read more
29th Jul 2020 (4 years ago)
R freitas
The worst estate agent ever they won't respond to phone calls most off time,... Read more
23rd Jul 2020 (4 years ago)
4driana
Worst estate agent I've ever had to deal with. No joke. Get a grip people.... Read more
4th Sep 2019 (5 years ago)
R Aldwinckle
Very helpful people, wouldn't hesitate to recommend... Read more
15th Apr 2019 (5 years ago)
Donna
Would definitely use Chesters again.
Outstanding service from Georgie and Codie.
Thank you for all your help and assistance.... Read more
11th Mar 2019 (5 years ago)
2 Things
I wouldn't recommend them. Terrible. The young ladies are nice but this other guy John is quite patronizing, rude and obnoxious. I would never instruct them to manage or to sell my property. You've been warned...... Read more
9th Mar 2019 (5 years ago)
D C.
Very rude and ignorant folks. They might be professional when it comes to selling or buying a/your property because it involves obviously huge commissions but not in regards to lettings even though you're paying money for their time.
So whoever is leaving positive feedback is a seller or a buyer.
Patronised, rushed, ignored and also had to chase them all the time. Only the manager showed compentency and somewhat professionalism to a point.
Zero recommendation on using their services.... Read more
Tenant
16th Jan 2019 (6 years ago)
Great people great service. I am 100% satisfied with them.they all very helpful and very professional. A big thanks to Garry.... Read more
Buyer
12th Nov 2018 (6 years ago)
R Aziz
They deserve more then 5 stars. Great people great service and very professional. Two thumb up for Garry and his co worker. Thank is very small word to say .well done guys and keep it up.... Read more
12th Nov 2018 (6 years ago)
B Lally
My husband and I bought a house in Grays and within 48 hours John had found some lovely tenants for us. They are all very lovely and helpful and John was extremely understanding in regards to our timing since we were running a bit behind on renovations. The whole process was seamless - I would definitely use Chesters again and recommend them to anyone in the Grays area. Thanks!... Read more
Landlord
28th Aug 2018 (6 years ago)
HelloYouKante
I would not recommend this estate agent at all, poor communication with clients and very rude when something goes wrong. Personally I have never been dealt with in an aggressive manner like they have.... Read more
2nd Jun 2018 (6 years ago)