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  1. Home
  2. Griffin Grays Estate Agents - Grays
Griffin Grays Estate Agents - Grays Logo

Griffin Grays Estate Agents - Grays

Opens tomorrow at 9:00am
4-6 Queensgate Centre, Orsett Road, Grays, RM17 5DF
We are a local family run business who offer a range of services to the property world. Whether you are looking to buy / sell / rent or let out your home, the experienced team at Griffin will cater for your needs. Situated in the heart of Grays since 2006, we now have multiple branches across Thurrock and Havering. Whatever your needs, Griffin will get you moving!

Opening hours

  • Monday 9:00am - 6:00pm
  • Tuesday 9:00am - 6:00pm
  • Wednesday 9:00am - 6:00pm
  • Thursday 9:00am - 6:00pm
  • Friday 9:00am - 5:00pm
  • Saturday 9:00am - 4:00pm
  • Sunday Closed
View all details

Accreditations

  • tpos
  • naea
  • arla

Griffin Grays Estate Agents - Grays Reviews (426)

Have you used this agent?
  1. 83% 5/5 Stars
    83%
  2. 5% 4/5 Stars
    5%
  3. 1% 3/5 Stars
    1%
  4. 0% 2/5 Stars
    0%
  5. 11% 1/5 Stars
    11%
All (426)
Seller (34)
Buyer (50)
Landlord (23)
Tenant (52)
General (267)

P Lacross

5/5 Stars
Has a great experience with Griffin. Ian Came round to my house and gave me a price, it was more than expected but he was very confident. Got Mr viewings within days and sold in a week. Great work Ian and team ???????? ????????... Read more
Seller
18th Oct 2024 (16 weeks ago)

L Tye

5/5 Stars
I cannot thank Hal Plummer enough! As a first-time buyer, he made the process smooth and stress-free. He took the time to explain everything and talked through all options available. He sought out the best deal and also arranged all the necessary insurances needed. Throughout the process, which wasn’t straight forward, he was informative and kept me up to date. He was quick to respond to any questions no matter of the time. Hal goes above and beyond I’m so grateful for all his help. It was an absolute pleasure working with Hal and I cannot recommend him highly enough.... Read more
Buyer
14th Oct 2024 (16 weeks ago)

A Dushi

5/5 Stars
Hannah @ griffins was on point through the whole process of approaching this property. I could not recommend her enough thank you very much.... Read more
10th Oct 2024 (17 weeks ago)

B Noller

5/5 Stars
Get people that are very helpful... Read more
3rd Oct 2024 (18 weeks ago)

D jay

5/5 Stars
We recently completed on purchasing our first home through Griffins . The experience of the whole process was amazing very quick very easy and very prompt! As a first time buyer, I had a lot of questions and these were all answered by Mr Hal Plumer and The team Griffins , From start to finish I was getting regular updates amazing staff very kind and very helpful has made my whole experience very well. would highly recommend GRIFFINS to anyone looking to buy in the grays area !!... Read more
Buyer
28th Sep 2024 (19 weeks ago)

J Pascoe

5/5 Stars
?????????? I recently completed a purchase through Griffin, and from organising viewings to handing over the keys they have been an absolute pleasure. Quality communication, knowledgeable and polite staff throughout the purchase. I cannot recommend them enough. A special mention to Hannah, who was awesome from the first interaction, extremely supportive throughout; Thank you Hannah and Griffin. If there was more stars on offer you'd get them!! ???? ?? ????... Read more
Buyer
26th Sep 2024 (19 weeks ago)

A Ahmed

5/5 Stars
Very impressed with how quick and efficient Lydia Steele was with addressing a communal plumbing complaint I raised. She's kept me updated throughout and has constantly endeavoured to solve the issue via the plumbing engineers.... Read more
25th Sep 2024 (19 weeks ago)

D Butt

1/5 Stars
It's totally bulshit they hold my friend deposit and not giving him back... Read more
Tenant
22nd Sep 2024 (20 weeks ago)

L Smith

5/5 Stars
I recently had the pleasure of working with Griffin Residential Estate Agents in Grays, and I couldn't be more impressed with the service I received. A special thank you goes to Mark and Tracy, who truly made the experience exceptional. Mark, in particular, offered a VIP service that went above and beyond my expectations, including an introduction to the solicitors who were able to quickly help me purchase my house. He was incredibly flexible, allowing me to view the house before completion to take measurements and even arranged for me to show around tradespeople to get quotes for upcoming jobs. This level of consideration made the whole process so much smoother. Mark's communication was outstanding from start to finish, keeping me updated and informed every step of the way. His cheerful demeanor and constant smile made working with him a real pleasure, and his local knowledge was invaluable. He gave me excellent recommendations for trusted local tradesmen, which has been a huge help in getting things moving quickly. I cannot thank Mark, Tracy, and the entire Griffin team enough for their professionalism, attention to detail, and warm, friendly service.... Read more
Buyer
19th Sep 2024 (20 weeks ago)

G Draper

5/5 Stars
I used these guys to buy my first home and I can honestly say the process was absolutely seamless! Could not recommend Griffin any higher!... Read more
Buyer
7th Sep 2024 (22 weeks ago)

M P

5/5 Stars
Had a viewing with Ian and was really impressed with his knowledge of the area. Told me all about the schools, Dr's, public transport etc. Thank you for your help.... Read more
5th Sep 2024 (22 weeks ago)

Anonymous Tenant

5/5 Stars
I would highly recommend using Griffin, they have been excellent from day 1 of my enquiry for a rental property, superfast service from Robbie in getting me a viewing to brilliant service from Demi to processing my application. They certainly do take the stress out of finding a new home. Well done to you both. Many thanks for all your hard work and effort into making this easy for me. ????????????????????... Read more
Tenant
29th Aug 2024 (23 weeks ago)

A Evans

5/5 Stars
Excellent service from Robbie. Super friendly and speedy service. Explained fully the procedures to me and very helpful. Credit to his company.... Read more
13th Aug 2024 (25 weeks ago)

A.C.S.

5/5 Stars
Thank you Robbie for you excellent customer service and you help! You just made the process so much easier and smoother for me to found my new place. Also big thank you to Demi!... Read more
7th Aug 2024 (5 mo. ago)

M Tahir

5/5 Stars
Thank you so much to Robbie for your help! I was shown a flat by him and loved it. I have been in touch with him and everything is going really smoothly. I really appreciate his customer service skill and I would highly recommend Robbie from letting team to everyone.... Read more
Tenant
7th Aug 2024 (5 mo. ago)

CN

5/5 Stars
Robbie keep his promises and try his hardest best to find the perfect house! Very professional and very passionate about his job!Thank you Robbie for your help!... Read more
6th Aug 2024 (6 mo. ago)

C Betts

5/5 Stars
Would just like to thank Robbie for all his help finding us our new home.... Read more
6th Aug 2024 (6 mo. ago)

M bettis

5/5 Stars
I viewed a couple of flats with robbie, and he has been so helpful with finding a flat for me, and my partner, we are both very very grateful. He has made our first flat to move into really easy, and exceeded my expectations by far, thank you so much ????... Read more
Tenant
6th Aug 2024 (6 mo. ago)

T Barlow

5/5 Stars
Robbie Lougheed was able to find and secure the perfect new home for me and my partner. I’m so excited to start this journey and it wouldn’t have been possible without Robbie. Highly recommend Griffin for all of your property needs.... Read more
Buyer
1st Aug 2024 (6 mo. ago)

L Brezaniova

5/5 Stars
Big thanks to Robbie! Excellent customer service ????????... Read more
31st Jul 2024 (6 mo. ago)

E Nanai

5/5 Stars
A big thank you to Robbie. He made the moving in and out process very quick and easy. Any time I had an enquiry or issue with the property, he was always there to help.... Read more
Tenant
30th Jul 2024 (6 mo. ago)

J Michael

5/5 Stars
Great service and help from Robbie! I would highly recommend.... Read more
29th Jul 2024 (6 mo. ago)

S Chvoi?kinait?

5/5 Stars
Thank you for your help Robbie! Responsive and helpful with outstanding customer service. Could not be more satisfied with the help I have received. Best recommendations!... Read more
29th Jul 2024 (6 mo. ago)

E Jones

5/5 Stars
I was shown a few flats by Robbie, who gave excellent customer service, really helped move the whole process along. He was very polite and helpful, showed us exactly what we needed as first time renters. Would definitely recommend him and the company as a whole :)... Read more
Tenant
29th Jul 2024 (6 mo. ago)

nikkisam123

4/5 Stars
Viewed a property with Robbie, very friendly and down to earth, was also very down yo earth no pressure at all... Read more
28th Jul 2024 (6 mo. ago)

D Gooding

5/5 Stars
Many thanks to Robbie Lougheed, who was highly professional and informative and found me the perfect Flat.... Read more
Buyer
19th Jul 2024 (6 mo. ago)

L Abangma

5/5 Stars
Robbie is a testament to the company. I’ve been looking for a property lately and he has honestly been such an amazing help! He’s gone above and beyond to ensure I get to see properties as soon as I am interested. He knows exactly what I’m looking for so he’s been keeping a lookout for me and regularly updating me on properties that might interest me. I’m still trying to find an ideal home but with Robbie helping, I have no doubt I’ll find something soon! Honestly, if you’re going to Griffin for a property, you’re in safe hands. He’s a credit to the company so if you’re assigned to him as your estate agent, you won’t regret it! Thanks for all your help Robbie.... Read more
17th Jul 2024 (6 mo. ago)

D Rayment

5/5 Stars
Thank to Robbi got my flat service was good... Read more
17th Jul 2024 (6 mo. ago)

M Sedge

5/5 Stars
Griffin are the new managing agents for our block and they have been so helpful. There were problems with my service charge account but Chloe and Angela were quick to resolve the issue. Also, I raised a problem regarding the lock on the front entrance door and Steph got someone out straight away to repair.... Read more
16th Jul 2024 (6 mo. ago)

L G

5/5 Stars
A huge thanks to the block management team. Griffin are now the managing agent for our block and I’ve been speaking with Steph about some maintenance issues that needed to be addressed. Steph was very quick at getting them resolved and kept me updated through out. Thanks again to the whole team ????????... Read more
16th Jul 2024 (6 mo. ago)

Anonymous Tenant

5/5 Stars
I would like to say a massive thank you to Robbie who recently showed me around a property last week. Robbie was very professional and friendly and answered all the questions I had he was very helpful so thank you again.... Read more
Tenant
15th Jul 2024 (6 mo. ago)

M Shephard

5/5 Stars
Outstanding communication great customer service they found me the a place which i needed the hole team was ready for any questions put a head of them and would really like to thank Robbie lougheed he help me every step of the way very friendly and a great worker best sales agent iv met... Read more
Buyer
13th Jul 2024 (6 mo. ago)

C Tabuci

5/5 Stars
I was very happy to work with this incredible team they are very punctual people an helpful in different situations I strongly recommend for everyone who is interested to find a property... Read more
13th Jul 2024 (6 mo. ago)

Anonymous Tenant

5/5 Stars
I have a nice pleasure to work with griffin nice team an very professional... Read more
Tenant
13th Jul 2024 (6 mo. ago)

B Kras

5/5 Stars
I recently worked with Robbie from your company to find my perfect home, the experience was outstanding. From the very beginning, Robbie was incredibly helpful, professional, and responsive. What truly set Robbie apart was his dedication to ensuring I was satisfied with my choice. His attention to detail and willingness to go the extra mile made all the difference. Thank you Robbie!... Read more
13th Jul 2024 (6 mo. ago)

Leanne

5/5 Stars
Very friendly, helpful staff with a very quick turn around thanks to Robbie. We were at risk of being homeless and Robbie helped us to secure a property within 24hrs of calling up for a viewing! Fantastic.... Read more
Tenant
13th Jul 2024 (6 mo. ago)

S Hunt

5/5 Stars
Thank you so much to Robbie from the lettings team who was such a pleasure to work with. Viewed a property with Robbie who was so welcoming, friendly and down to earth and he made the whole process feel so easy and smooth. Couldn’t recommend him more! Robbie exceeded my expectations and went above and beyond to meet all of our needs when looking to rent and we’re so grateful for all of his help ????... Read more
Tenant
13th Jul 2024 (6 mo. ago)

E Celinska

1/5 Stars
staff are incredibly rude, hardly ever answer the phone, so hard to get hold of to book a viewing. do not recommend... Read more
12th Jul 2024 (6 mo. ago)

B Clarke

4/5 Stars
Having just completed the sale of our property, we’d like to thank Alana, Mark and Hannah for all there help in selling property, any issues were always dealt with swiftly... Read more
Seller
12th Jul 2024 (6 mo. ago)

D Carlisle

5/5 Stars
The team has been extremely helpful and made my experience so much more easier. I would highly recommend Griffin Estate agents. Especially Demi Seymour and Hayley Thompson.... Read more
11th Jul 2024 (6 mo. ago)

C Hill

5/5 Stars
Very professional... Read more
10th Jul 2024 (6 mo. ago)

J French

5/5 Stars
Stephanie, Block Management, has always been very helpful. She responds quickly to requests and keeps you up to date with what is happening.... Read more
9th Jul 2024 (6 mo. ago)

L Bilner

5/5 Stars
I’ve done loads of jobs for griffin’s.. Stephanie has been amazing!.. very professional and very quick at responses when I've needed it.. the company is lucky to have her and Lydia.. any issues and they quickly resolve it.. they both certainly Made work easier for me... Read more
4th Jul 2024 (7 mo. ago)

T Arjoca

5/5 Stars
I have been speaking with Steph and Lydia in the block management team, who have been very helpful, and helped me with a leak issue. They was able to get the issue dealt with quickly and always kept me in the loop. Thanks again girls!!... Read more
2nd Jul 2024 (7 mo. ago)

I Joscelyne-Manning

5/5 Stars
Fantastic service. I was dealing with a girl called Steph, very efficient with quick replies having received a real sense of professionalism.... Read more
2nd Jul 2024 (7 mo. ago)

C Parkes

5/5 Stars
Thank you to Griffin and Stephanie in the block management department. Griffin have recently taken over management of our block and the block has transformed in such a short amount of time. I have been speaking with Steph in the block management department. I raised a few issues that had never been addressed and Steph made sure those issues were dealt with. She kept me updated through out. Appreciate hers and griffins efforts.... Read more
2nd Jul 2024 (7 mo. ago)

Anonymous Tenant

5/5 Stars
I had an issue with noises in the loft space. Stephanie very promptly arranged for a contractor to take a look and kept me informed of progress along the way. It will be an ongoing issue for a while but I have every confidence in Stephanie getting things sorted. She's an asset to the Company. Thanks Stephanie... Read more
Tenant
2nd Jul 2024 (7 mo. ago)

C Smith

5/5 Stars
I had a dispute with a neighbour because of faded parking lines on our block where we were too close to each other. I called Griffin for their assistance and spoke with Stephanie in the Block Management team - she was a joy to speak to and graciously arranged a team to come round and repaint them by the end of the week which my neighbour and I were both very pleased about. She kept us updated throughout - would definitely recommend their services!... Read more
27th Jun 2024 (7 mo. ago)

R V

5/5 Stars
Stephanie in Block Management at Griffin Residential is amazing! She helped me navigate a tricky situation with my property and made everything so easy. Her expertise and dedication are unparalleled. Highly recommend! ?????... Read more
Landlord
27th Jun 2024 (7 mo. ago)

L Chegwidden

5/5 Stars
Recently I had an issue at the block I live in. The shed door to the overflow bin was broken and foxes were going in and helping themselves to whatever rubbish was in there. This was leaving mess everywhere across the forecourt of the car park. I called into griffin and spoke to Stephanie on the Block Management team. She was so kind and reassuring. She took it upon herself to call her contractor and the problem was sorted that day! Couldn’t recommend her or griffin enough.... Read more
Tenant
27th Jun 2024 (7 mo. ago)

S Hardman

5/5 Stars
I raised a maintenance issue with Stephanie in the Block Management Department, and she was very helpful. She looked into the issue and got it fixed quickly.... Read more
Landlord
26th Jun 2024 (7 mo. ago)

L Wingfield

5/5 Stars
I recently dealt with Chloe from the block management team in regards to our service charge. She managed to save our block a huge amount this year and is always at the end of the phone if we need anything. Would highly recommend... Read more
Landlord
26th Jun 2024 (7 mo. ago)

N young

5/5 Stars
Thank you to Stephanie in the Block Management team at Griffin. She provided outstanding assistance with an issue I raised. Her prompt resolution made a significant difference! X... Read more
26th Jun 2024 (7 mo. ago)

J Foster

5/5 Stars
I want to Thank Stephanie at Griffin Block Management for her exceptional assistance in resolving a recent issue. Her professionalism, promptness, and dedication truly stood out. She communicated clearly and ensured that the matter was handled efficiently and effectively.... Read more
26th Jun 2024 (7 mo. ago)

A Vincent

5/5 Stars
Stephanie Clay from the block management team has always been super helpful regarding any issues that arise, highly recommend! Very efficient and professional. Thanks Steph!... Read more
25th Jun 2024 (7 mo. ago)

D Dunsdon

5/5 Stars
I recently phoned in to the block management department and spoke to Stephanie about my concerns regarding a leak coming from the flat above! She took this into her own hands, phoned her contractor and the problem was sorted the very next day. Couldn’t be more appreciative of her efforts.... Read more
24th Jun 2024 (7 mo. ago)

C Morrison

5/5 Stars
I cannot thank Patrick and Alana enough they have been amazing .. before selling with Griffen I had a long winded experience with another estate agent and to be honest it seemed like they didn’t care was just looking for their next move I switched over to Griffen and now I am exchanged and moving into our dream house. Nothing was to much trouble for the whole off the team always checking to see if we are ok could not do enough for us thank you so so so much they literally just handle everything when I felt stressed they handled my issues Patrick and Alana are the most down to earth people and that’s what you need when moving as it is so stressful I cannot recommend Griffen enough I will forever be recommending people to you Patrick and Alana are an absolute credit to the Griffen company thanks so much... Read more
Seller
7th Jun 2024 (7 mo. ago)

T Yates

5/5 Stars
Big thanks to Robbie (and Keira) who we spoke with during an unplanned visit. They listened to what we needed and were concerned about as we were looking for a new place to rent. But they were able to find us a place to visit that same day!... Read more
Tenant
5th Jun 2024 (8 mo. ago)

ltzse2

5/5 Stars
We bought a property with this agent and we have very good experience with them in special with Elena who has answered to all our needs. Definitely we will use them again. Thank you! M Duciuc... Read more
Buyer
1st Jun 2024 (8 mo. ago)

Ethermaster

4/5 Stars
Agent was very good at explaining everything and made it very simple to understand all the bit and bobs as part of the lettings process.... Read more
Landlord
24th May 2024 (8 mo. ago)

S S

5/5 Stars
Thanks Robbie for the viewing. Great customer service... Read more
8th May 2024 (8 mo. ago)

Matt

5/5 Stars
Massive thanks to Robbie for his help showing me around a property this week, he was very professional and helpful from the start!... Read more
8th May 2024 (8 mo. ago)

T ALI

5/5 Stars
Friendly and Helpful staff... Read more
7th May 2024 (8 mo. ago)

E Kapova

5/5 Stars
Thank you Robbie for your help ????... Read more
7th May 2024 (8 mo. ago)

G Warwick

5/5 Stars
Fantastic service from Griffin and especially from Robbie in letting out our property. Fourth time we've used Griffin and each time has been seamless. Robbie has a very approachable and friendly manner and quickly addresses any concerns or queries. Would thoroughly recommend.... Read more
Landlord
7th May 2024 (8 mo. ago)

M Kapa

5/5 Stars
Thanks to Robbie. Very helpful and friendly , got 3 viewings with him always answer my question and explain all process... Read more
7th May 2024 (8 mo. ago)

G Chukwama

5/5 Stars
Thank you Robbie for the support and for helping me find a property, I needed to find a new place and he listened to my requirements and delivered. I appreciate your help :)... Read more
7th May 2024 (8 mo. ago)

S Paci

5/5 Stars
I wanted to say a massive thank you to Robbie who showed me around a property this week. He was very professional, so helpful and offered some fantastic advice. Very chatty and friendly, cannot recommend him and Griffin enough. Thank you Robbie for being fantastic and helping us secure the property. You're the best!... Read more
Tenant
25th Apr 2024 (9 mo. ago)

E Young

5/5 Stars
Demi is fantastic! Faultless service. So helpful and friendly... Read more
24th Apr 2024 (9 mo. ago)

A Matusik

5/5 Stars
Thank you Robbie for showing us the house. We've already proceed so it was nice and quick. Thanks!... Read more
Buyer
19th Apr 2024 (9 mo. ago)

I Nwankwo

5/5 Stars
Robbie was really friendly and helpful and very informative! Would definitely reccomend.... Read more
19th Apr 2024 (9 mo. ago)

I Sisu

5/5 Stars
Thank you for the viewing Robbie, the best agent!????????... Read more
19th Apr 2024 (9 mo. ago)

M Svetozarova

5/5 Stars
Robbie was great to speak to and also arranged for me additional viewings in no time. Thank you :)... Read more
17th Apr 2024 (9 mo. ago)

B ebbs

5/5 Stars
I have been dealing with robbie quite a while now and he always does his best to help me quickly and efficiently He is a credit to the company... Read more
17th Apr 2024 (9 mo. ago)

A Lamacraft

4/5 Stars
Griffin tries hard to support their landlords and are definitely better than the shabby lot that used to manage my property. Robbie is great at finding the right tenants that suit the property and landlord... Read more
Landlord
17th Apr 2024 (9 mo. ago)

A Pipas

5/5 Stars
Robbie is such a great agent! I found a good mood, kindness, positivity in him, I highly recommend him!... Read more
17th Apr 2024 (9 mo. ago)

N (Nick)

5/5 Stars
Hey Robbie, Just wanted to drop a quick note to say thanks for showing me around the property. Your professionalism and knowledge were top-notch. Really appreciate it! Cheers,... Read more
17th Apr 2024 (9 mo. ago)

D Sullivan

5/5 Stars
Although not a client of Griffin Estates I have had to contact them on several occasions. I have always found anyone I’ve spoken to are very helpful and do their best to resolve any issues as soon possible.... Read more
16th Apr 2024 (9 mo. ago)

E Crowley

5/5 Stars
Thank you to Robbie for his friendly approachable manner and for the help be has given so far in finding me and my partner a place for us to start our lives together... Read more
13th Apr 2024 (9 mo. ago)

M Jurgilait?

5/5 Stars
Robbie is such a great agent! We found a property with him in a day after looking for a month, perfect for our needs and wants! Could not be more grateful. Such a pleasure to deal with, highly recommend!... Read more
12th Apr 2024 (9 mo. ago)

L Pol

5/5 Stars
For anyone looking to rent a home, I highly advise visiting Griffin and asking for Robbie. They His expertise will undoubtedly make your rental experience positive.... Read more
Tenant
12th Apr 2024 (9 mo. ago)

Tata

5/5 Stars
Thank you very much ROBBY for your assistance. You’re such a professional ????... Read more
5th Apr 2024 (10 mo. ago)

H Cook

1/5 Stars
Beware of Unprofessional Landlord and Property Management Company Rating: 1/5 Review: My experience with Griffin and the landlord associated with the property I rented was nothing short of a nightmare. From the very beginning, it was evident that professionalism and basic standards of property management were sorely lacking. Upon moving into the property, I was greeted with a dirty, unkempt house that clearly hadn't been cleaned or maintained properly. The carpet was covered in dog hair, despite assurances that it would be cleaned prior to my arrival. The presence of damp and a malfunctioning boiler only added to the list of issues. When problems arose with the electrical system, instead of addressing them promptly and professionally, the landlord sent over their own workers who only made matters worse. Not only did they fail to fix the issues, but their rude behavior and unprofessionalism left me feeling extremely uncomfortable in my own home. As if that wasn't enough, when I raised concerns and expressed my intention to move out due to the unacceptable conditions, I was met with resistance and hostility from the property management company. They insisted I fulfill the remainder of my tenancy agreement, despite the uninhabitable conditions of the property. Even after vacating the property and paying the required fees, the ordeal was far from over. The property management company attempted to deduct unreasonable charges from my deposit for issues that were either non-existent or pre-existing. It took persistent effort on my part to dispute these charges and eventually have them dropped. Throughout this entire ordeal, communication with Griffin was abysmal. Requests for information or assistance were met with delays, incompetence, and in some cases, outright hostility. It was clear that they prioritized cutting corners and maximizing profits over ensuring the well-being and satisfaction of their tenants. In conclusion, I would strongly advise anyone considering renting from Griffin or dealing with this particular landlord to proceed with extreme caution. Their lack of professionalism, disregard for tenant welfare, and dishonest practices make them wholly unsuitable for anyone seeking a reliable and ethical property management service. Property was 2 burns place Tilbury STAY away from the house and its landlord! Asked for my account details last week, and now they are delaying paying me out while they get a quote to remove rubbish from the property, even though I paid a company £250 to clear out the gardens! House been empty for 6 weeks and they knew this, so gone from nearly sorted to now delayed over a NEW bill, I wonder what else gets added on after giving this review! Already charged me £515 to clean 2 small rooms and stairs, even tough they charged the previous tenants £485 to clean the carpets, THEN never cleaned them in time for my move in date, so now I'm paying for mine and the previous tenants wear and tear on carpets! Carpets have no rips or damage what so ever! And was cleaned before I left by a local cleaner! They want them steam cleaned ect ect but charged the last person and didn't do them, not to mention I payed a extra £100 a month on top of the asking amount for rent just because I had a dog! For 2 and half years which is £2500! Now being charged £515 on me leaving, don't mind if there was damage but there is nothing, only wear on tear but for 5 years or so which I only lived there for 2 and half, if they were spotless when I moved in I would understand but I give the carpets back in the same condition they came in! Griffin happy to give out a property before cleaning it, but want a palace back? The reason it was never cleaned is because my move out date as my last property ended before they wanted me in, they said they can work with me and it worked out a week before the date they wanted, they sorted it so I could move in a week early which i had to pay for of course, once I moved in I got an apology the house wasn't cleaned in time, this seems to be something they forgot of course!... Read more
Tenant
5th Apr 2024 (10 mo. ago)

N Woodbridge

5/5 Stars
What an amazing group of individuals! Really friendly, clear communication, polite, and found me the right property for our business .. Perfect .. thanks so much!... Read more
4th Apr 2024 (10 mo. ago)

C Davies

5/5 Stars
Thank you to Robbie and the lovely lady I spoke to on the phone, I think Keira. Bother extremely helpful and quick with the process, very professional and kind people to assist us in the moving process. Robbie showed us around the property, came promptly answered all questions in great detail and very happy with the outcome, thank you!... Read more
3rd Apr 2024 (10 mo. ago)

F tengiz

5/5 Stars
I have been a tenant with Griffin Grays for a while now. There is someone that i really wanted to mention in this review. as since day one he has been so helpful, understanding, polite, organised and efficient. Robbie these five stars goes to you i wish i could give more stars. Thank you for always being so passionate to meet our needs.We need people like yourself to make our lives easier!... Read more
Tenant
28th Mar 2024 (10 mo. ago)

T Olaleye

5/5 Stars
Thanks you Robbie for the viewing. You are well detailed and simply amazing. Well done ????... Read more
28th Mar 2024 (10 mo. ago)

M Akins

5/5 Stars
Thank you Robbie for the viewing I really appreciate that.... Read more
27th Mar 2024 (10 mo. ago)

N Bartczak

5/5 Stars
Had a viewing with griffins for a flat. The team were extremely polite and professional over the phone and in person. I had the pleasure of viewing a flat in Grays and like to thank Robbie for his assistance and for the exceptional viewing he facilitated.... Read more
27th Mar 2024 (10 mo. ago)

F Silva

5/5 Stars
Thank you to Robbie who showed me around at a viewing earlier today. Very welcoming, professional and attentive, explained everything in detail. It was a pleasure meeting with you. Thanks also to Kiera who was so prompt in arranging my viewing, listened to my needs and swiftly processed my application. Very quick response too.... Read more
Tenant
26th Mar 2024 (10 mo. ago)

M Seymour

5/5 Stars
Thank you Robbie for the viewings????... Read more
26th Mar 2024 (10 mo. ago)

F Alabi

5/5 Stars
Great job Robbie, I had an interaction with him based on an apartment, the speed at which he responded to me was amazing. He collected my data and stated processing it immediately, within few days we are already going headway. I recommend him to anyone who need the service of an estate agent... Read more
16th Mar 2024 (10 mo. ago)

Char

5/5 Stars
Robbie in lettings is a superstar! Always helpful! Thanks!... Read more
Landlord
15th Mar 2024 (10 mo. ago)

V Rexha

5/5 Stars
thank you Robbie for the viewing, all your patience and your hard work , we really appreciate.????????... Read more
13th Mar 2024 (10 mo. ago)

R Ali

1/5 Stars
Unprofessional, booked viewing and they called on viewing day to say my viewing is cancelled as they accepted a offer previous day, i did not get chance to see property or make an an offer... Read more
10th Mar 2024 (10 mo. ago)

S Hunte-St.Rose

5/5 Stars
Thank you, Robbie for your sterling explanation of the valuation process. A lovely professional & gentleman.... Read more
Seller
8th Mar 2024 (10 mo. ago)

L Hibberd

5/5 Stars
I had a viewing from Robbie today and I can’t thank him enough. He got me into the property within 2 hours of calling. He is extremely on the ball with emails, answered all questions and has made the process so smooth! Thanks Robbie.... Read more
8th Mar 2024 (10 mo. ago)

J Mensah

4/5 Stars
Fantastic speedy and professional viewing appointments by Robbie, was very welcoming even to we cross paths on several viewings but was kind and patient and offered excellent advise on each house availability. Highly recommend if your local in Grays and nearby.... Read more
8th Mar 2024 (10 mo. ago)

L Nicholls

5/5 Stars
Me and my partner had a viewing for a property, where we met with a lovely lady called Tegan who made sure that we knew everything that we needed to know and what was/wasn’t included etc. Something that is normally extremely stressful was definitely something that Tegan understood and made sure we felt comfortable and relaxed when looking around our potential future home. Thankyou Tegan... Read more
8th Mar 2024 (10 mo. ago)

T Graham

5/5 Stars
I went to a viewing and had a lovely lady called Tegan who answered everything i needed to know. Great Service ????????... Read more
8th Mar 2024 (10 mo. ago)

D Oravec

5/5 Stars
Really profesional and lovely Agent Robbie, he managed to get an amazing flat for our family. Thank you so much ??... Read more
Tenant
8th Mar 2024 (10 mo. ago)

M Zephar

5/5 Stars
Thanks for the viewing Robbie, great service!... Read more
7th Mar 2024 (10 mo. ago)

L kostova

5/5 Stars
Thank you Robbie for the viewing it goes a long way thank you.... Read more
7th Mar 2024 (10 mo. ago)

C florentina

5/5 Stars
Thank you Robbie for the viewing it goes a long way thank you .... Read more
7th Mar 2024 (10 mo. ago)

A Ciutacu

5/5 Stars
Shout out to Robbie. Quick, efficient and looking for the best for his clients.... Read more
7th Mar 2024 (10 mo. ago)

G Carpenter

5/5 Stars
Great support from Robbie one property rented in hours not days!! Gary... Read more
Landlord
7th Mar 2024 (10 mo. ago)

L featuring

4/5 Stars
Fairly easy to book viewings, they tend to call but Hannah kindly emailed me after I explained I am not always available to speak over the phone and answered all my questions at my viewing.... Read more
2nd Feb 2024 (1 year ago)

L Constantine

5/5 Stars
Really pleased with the viewing Robbie gave me , he is very professional in what he does and answers any questions that I asked him... Read more
2nd Feb 2024 (1 year ago)

C Bragari

5/5 Stars
Best team ever . I am very grateful for the work done for our family. You helped us a lot in choosing the house as well as during the process.... Read more
2nd Feb 2024 (1 year ago)

S Faria

5/5 Stars
Couldn’t recommend Robbie enough, so friendly and super helpful with everything. Thank you!... Read more
1st Feb 2024 (1 year ago)

I Grodzka

5/5 Stars
I recently had the pleasure of working with the team at Griffin and wanted to share my experience. From the beginning, their team exhibited professionalism and responsiveness, setting a high standard. Robbie's in-depth knowledge of the market and exceptional responsiveness made the entire process seamless and stress-free. Alana, in particular, deserves a special shout-out for her outstanding dedication and expertise. If you're in search of a reliable and customer-focused estate agency, look no further than Griffins.... Read more
1st Feb 2024 (1 year ago)

C Carter

5/5 Stars
Shout out to Robbie. Had a couple of viewings with him. He’s been amazing, answering questions, getting to know what we really wanted and mattered to us. After first viewing he immediately set up another one based on our needs. His attitude, knowledge, salesmanship and willingness to go above and beyond has been amazing.... Read more
31st Jan 2024 (1 year ago)

S 45

5/5 Stars
Loana did the viewing of property, explained all features in the property, surrounded by which shops and stations. Demi helped in documentation and through out the whole process. Amazing help provided. Thank you both. Much Appreciated.... Read more
15th Jan 2024 (1 year ago)

S Ciocan

5/5 Stars
Hi. I apply for a house with this agency and they was verry quick . Kiera call me and we meet to see the house and next day i apply for that house. Verry fast , verry quick. Apreciate . All the Best?????... Read more
Tenant
12th Jan 2024 (1 year ago)

M Tegerdine

5/5 Stars
This company go above and beyond to guide and support you through the buying process. Alana was professional and friendly the whole way through. Absolutely superb. I cant thank you enough! I would strongly recommend this company.... Read more
Buyer
10th Jan 2024 (1 year ago)

G Morris

5/5 Stars
was really impressed with the service I received from Griffins especially from Kiera she was very helpful and polite. thank you for all your help Kiera.... Read more
9th Jan 2024 (1 year ago)

S Craske

5/5 Stars
Couldn't recommend Robbie enough. Great communication and very informative on viewings. Thank you!... Read more
9th Jan 2024 (1 year ago)

S Docking

5/5 Stars
Me and my partner had a viewing for a property earlier this month, we’re still looking at potential properties with the support of our estate agent Robbie, I have no doubt whatsoever we will find our forever home, Robbie has made a stressful situation an absolute pleasure, with his understanding of us as clients, meeting our needs and specifications and his boundless professionalism! Kind regards, Sharlean and Mike Harris.... Read more
Buyer
9th Jan 2024 (1 year ago)

Ahmed

5/5 Stars
Had a viewing this week with a gentlemen named Robbie who was greatly helpful pleased with my experience thanks guys.... Read more
9th Jan 2024 (1 year ago)

J Rajan

5/5 Stars
I had a viewing today and the Griffin agent, Robbie, was very helpful explaining the property features. He has been very clear on the process and things included/not included. Really appreciate the transparency and the empathy shown.... Read more
9th Jan 2024 (1 year ago)

A Lougheed

5/5 Stars
Thank you robbie .... Read more
9th Jan 2024 (1 year ago)

I pami

1/5 Stars
Beware of this company's deceptive practices! They engage in outright fraud, manipulating customers with false promises and misleading information. Their unethical tactics aim to extract more money or commitment than initially agreed upon. They conveniently 'forget' terms, overcharge, and provide subpar products or services. This blatant disregard for honesty and integrity makes them entirely untrustworthy. Stay vigilant and avoid falling victim to their deceitful schemes.... Read more
9th Jan 2024 (1 year ago)

C Charles

5/5 Stars
Lorna has been super helpful. She made me feel very comfortable when viewing a property and greeted me with a lovely warm smile. Lorna has kept me updated and stayed in contact through this process. Thank you Lorna for all your help!... Read more
5th Jan 2024 (1 year ago)

A Baruwa

5/5 Stars
Easy to use... Read more
5th Jan 2024 (1 year ago)

E Kelly

5/5 Stars
Abi Taylor was absolutely phenomenal. She held all the correct information and stayed very presentable. Such a lovely lady, definitely ask for Abi when purchasing with Griffin!... Read more
Buyer
5th Jan 2024 (1 year ago)

A Danieliute

5/5 Stars
Our journey to finding our dream home was certainly filled with twists and turns, but thanks to the unwavering support of Griffin Residential Grays Estate Agents we finally landed exactly where we wanted. The team at Griffin Residential Grays Estate Agents especially Alana and Abi stood by us through every bump in the road. From navigating the ups and downs of the market to patiently addressing our concerns, they were a constant source of guidance and reassurance. Despite the challenges, their dedication never wavered. The personal touch they brought to the process made all the difference – we weren't just clients; we were partners on a journey, and at Griffin Residential Grays Estate Agents was there with us every step of the way. Very grateful for their dedication and personal touch.... Read more
Buyer
4th Jan 2024 (1 year ago)

N Jones

4/5 Stars
Confident, beautiful soft spoken words of description of the property, questions asked were answered. Thanks Abi T. ????.... Read more
3rd Jan 2024 (1 year ago)

D pratt

5/5 Stars
Make moving easy!... Read more
30th Dec 2023 (1 year ago)

C Snowdon

5/5 Stars
Was given a house viewing with Kiera, she was lovely and very polite, and Robbie was very helpful with the application process, continuing to contact me to update me on the process and what was happening... Read more
Tenant
21st Dec 2023 (1 year ago)

M Melnic

5/5 Stars
They really are doing good, especially Robbie, you are the best!... Read more
21st Dec 2023 (1 year ago)

Tosin

5/5 Stars
I just want to say a very big thank you to Robbie. Thank you for taking your time to show us the house. Very cool headed gentleman.... Read more
21st Dec 2023 (1 year ago)

F Salvo

5/5 Stars
I had an house viewing with Robbie from Griffin Residential, he was a very knowledgeable and cheerful guy.... Read more
20th Dec 2023 (1 year ago)

B McGowan

5/5 Stars
Thanks for all of your help Robbie. Greatly appreciated.... Read more
20th Dec 2023 (1 year ago)

C Porumboiu

5/5 Stars
Thank you Robbie for the viewing! Thanks for your help!... Read more
19th Dec 2023 (1 year ago)

Z robert

5/5 Stars
Griffin agy is the best…I like the service and very friendly people Robbie Lougheed is friendly person,smart,helpful and popular.is nice guy Thank you all the best... Read more
19th Dec 2023 (1 year ago)

M Spraggett

5/5 Stars
Very helpful and straightforward. I’d like to say a special thank you to Robbie who was extremely helpful in handling our property and viewings.... Read more
19th Dec 2023 (1 year ago)

Z B

5/5 Stars
I want to express my sincere appreciation for Robbie at Griffin Residential Grays Estate agency. His professionalism and friendly demeanor during our property viewing left a lasting impression. Robbie patiently answered all our questions, making the process smooth and enjoyable. I highly recommend Robbie and the agency for their exceptional service. Thank you, Robbie, for your assistance!... Read more
18th Dec 2023 (1 year ago)

M Smith

5/5 Stars
I viewed a property with Robbie Lougheed and he was so good answered all the questions that I had and has helped with everything thank you Robbie... Read more
14th Dec 2023 (1 year ago)

M Miah

5/5 Stars
Cheers Robbie for showing round a property in the Grays area. You was fantastic and a good professional.... Read more
12th Dec 2023 (1 year ago)

E Delamere

1/5 Stars
This seems to be the only way to stop google showing me this company every time I want to submit feedback on places I've been, but I've never been here nor am I interested in going here???... Read more
11th Dec 2023 (1 year ago)

E Olaru

5/5 Stars
I've had the opportunity to meet 2 nice guys, Robbie and Kiera working for Griffin. They been very kind and transparent with all the informations. Highly recommend!... Read more
8th Dec 2023 (1 year ago)

M Kuleshov

5/5 Stars
Thanks a lot Robbie for your help and the viewing!!!... Read more
7th Dec 2023 (1 year ago)

A tinculete

5/5 Stars
Thank you robbie and kiera for the viewing really helpful flat was amazing... Read more
6th Dec 2023 (1 year ago)

I Rahman

5/5 Stars
Excellent customer service and always on hand to offer support and advice.... Read more
5th Dec 2023 (1 year ago)

C Magson

5/5 Stars
Couldn't recommend Robbie enough for any enquiries on renting accommodation. Robbie hs been in communication through out, and personally gone out of his way to accommodate us for any viewings. Thank you x... Read more
4th Dec 2023 (1 year ago)

E olamide

5/5 Stars
I and my wife have really suffered getting a rented apartment since weeks ago and we've got so much migraine and been so unlucky after many viewing attemps. Not ROBBIE AND KIERA are able to help us tirelessly to secure this apartment. This just just one of the happiest moments and I will forever recommend your services to everyone. Thank you Robbie and Kiera for the incomparable help towards this. ????????????????????... Read more
Tenant
4th Dec 2023 (1 year ago)

C Maduike

4/5 Stars
Thank you Robbie for the viewing yesterday, nice and friendly.... Read more
28th Nov 2023 (1 year ago)

L Riley

5/5 Stars
Thank you Robbie for showing me around one of your properties this morning. Very kind, approachable, informative and professional!... Read more
28th Nov 2023 (1 year ago)

S P

5/5 Stars
It's one of the best shisha lounges in Essex! Coming in with an amazing 5-star service and hospitality that leaves you with a lasting impression. The food is both affordable and mouth-watering with different meals to suit all pallets.... Read more
25th Nov 2023 (1 year ago)

L lolliite

5/5 Stars
Really good experience with the agency and agent Robbie, was really helpful and offered multiple options for my new home, got my best interests in finding the most suitable home for me. Thank you Robbie.... Read more
25th Nov 2023 (1 year ago)

M Chowdhury

5/5 Stars
Thanks for showing me around. Robbie is a good agent and went out of his way to deliver a quality service. Thanks again... Read more
23rd Nov 2023 (1 year ago)

S Flack

1/5 Stars
Website is useless... Read more
18th Nov 2023 (1 year ago)

S Mazumder

5/5 Stars
Demi leigh is really nice and lonely. Very helpful, friendly and informative able to give me all information I wanted to know. You need more staff like her... Read more
18th Nov 2023 (1 year ago)

B Okpuzor

5/5 Stars
Griffin estate mangers have the warmest ambiance. I’m especially thankful to Robbin who has made my house letting experience delightful. He’s been both professional and accommodating. Thank you, Robbin.... Read more
Landlord
18th Nov 2023 (1 year ago)

G Frimpong

5/5 Stars
Demi Jamieson was knowledgeable on the property and provided a great viewing... Read more
17th Nov 2023 (1 year ago)

M Galaxii

4/5 Stars
Abi was really helpful and welcoming, she was helping me not just to buy a property but to a property that I actually like... Read more
Buyer
17th Nov 2023 (1 year ago)

J Singerr

5/5 Stars
Abi Taylor’s knowledge on my viewing was absolutely outstanding. I cannot recommend this agency enough!... Read more
17th Nov 2023 (1 year ago)

P Meaney

5/5 Stars
Robbie has been fantastic. Called when he said he would (sadly this is often rare with letting agencies) and kept us up to date on our impending move with calls and text messages. This is definitely a breath of fresh air so thank you very much, Robbie. You are a credit to Griffin Residential and we will recommend you and the company going forward. Thanks again from Pauline & Pat... Read more
Tenant
17th Nov 2023 (1 year ago)

I Star

5/5 Stars
Demi Leigh was full of energy, efficient and really helpful . She was able to answer all our questions promptly. Most importantly she was very honest. Thank you for all your help Demi.... Read more
17th Nov 2023 (1 year ago)

A Ahmed

5/5 Stars
Thanks Robbie for your help.... Read more
17th Nov 2023 (1 year ago)

M Holman

5/5 Stars
Toni was amazing, from the smiley welcome as we entered to the professional presentation of relevant property. Arranging a viewing was easy, and the information and contact I've had has been excellent. I would thoroughly recommend anyone to use Toni and her colleagues if you need assistance in this market. Thank you Toni.... Read more
17th Nov 2023 (1 year ago)

D Norman

5/5 Stars
Thank you so much Robbie for the viewing it was a pleasure to meet you... Read more
16th Nov 2023 (1 year ago)

J stehle

5/5 Stars
Abi took me round to lots of flats on Saturday and was really patient with me. I would 100% recommend all my friends to Abi at griffin.... Read more
16th Nov 2023 (1 year ago)

D Habeeb

5/5 Stars
Thanks for viewing Hannah... Read more
16th Nov 2023 (1 year ago)

K Dennis

5/5 Stars
Demi-Leigh has the best communication skills out of anyone else I've spoken to at griffin, hands down. Really great viewing with her and she knows what she's talking about.... Read more
15th Nov 2023 (1 year ago)

D Gates

5/5 Stars
Abi was very helpful, answered all my questions - I would highly recommend... Read more
15th Nov 2023 (1 year ago)

P Dibbern

5/5 Stars
Abi was very helpful on the phone helping me and my sister purchase a property to let. We was quite nervous but Abi has really helped us.... Read more
Landlord
15th Nov 2023 (1 year ago)

R Mae

5/5 Stars
I spoke to lilly at griffin today she was very helpful on the phone getting me booked into see the property... Read more
15th Nov 2023 (1 year ago)

T Engledow

5/5 Stars
Hannah has provided excellent service. She came round to value our property and was very honest and likeable! When I go to market I will be contacting Hannah 100%.... Read more
Seller
15th Nov 2023 (1 year ago)

D ?anli

5/5 Stars
Demi-Leigh has been really helpful, charismatic, honest and informative about your viewing today.... Read more
15th Nov 2023 (1 year ago)

L Davison

5/5 Stars
Demi Leigh has exceptional service , she was very polite and helped me immensely in purchasing my first home... Read more
Buyer
15th Nov 2023 (1 year ago)

Tom

5/5 Stars
Abi was very professional on our viewing and answered all the questions I asked with good knowledge... Read more
15th Nov 2023 (1 year ago)

O McCarthy

5/5 Stars
I spoke to Lilly on the phone in the grays branch and she was so polite and so so helpful! Couldn’t recommend enough!... Read more
15th Nov 2023 (1 year ago)

D Olude

5/5 Stars
Abi taylor really helped me and my family buy our first home. She had great communication and kept me updated with all the new properties!... Read more
Buyer
15th Nov 2023 (1 year ago)

L Hooper

5/5 Stars
Thank you Robbie for the viewing very friendly & professional would highly recommend ????????... Read more
14th Nov 2023 (1 year ago)

S Tipu

5/5 Stars
Great experience with Demileigh and she showed us around and explains us everything we need... Read more
14th Nov 2023 (1 year ago)

E Palgrave

5/5 Stars
Robbie has been fantastic in our relocation so far! As soon as we called to view a property we were booked in. Any questions we have had he has answered straight away and has actioned everything super fast. Really easy to work with! Thank you :) Emily & Terry... Read more
Tenant
14th Nov 2023 (1 year ago)

D Rana

5/5 Stars
Hannah is great and very friendly.... Read more
11th Nov 2023 (1 year ago)

J Partridge

5/5 Stars
Very efficient and great communicators... Read more
9th Nov 2023 (1 year ago)

B jamil

5/5 Stars
Many thanks Robbie for your swift response to the lead and arranging the viewing. Will highly recommend Griffin Grays and Robbie. Regards... Read more
8th Nov 2023 (1 year ago)

L Brand

5/5 Stars
Spoken to Hannah today regarding a property, she answered all my questions efficiently and was very helpful.... Read more
8th Nov 2023 (1 year ago)

J shepherd

5/5 Stars
Abi Taylor really helped me over the phone as a first time buyer. I was really nervous about finding my first property. Abi arranged a mortgage appointment for me with her in-house broker. I'm really looking forward to seeing properties with Griffin.... Read more
Buyer
8th Nov 2023 (1 year ago)

T (tobyjakewright)

5/5 Stars
Abi taylor helped me and my family purchase our first home, I’m very happy with her brilliant knowledge and service.... Read more
Buyer
8th Nov 2023 (1 year ago)

L Eichie

5/5 Stars
Thank you so much for the viewing Hannah, you have been so helpful!... Read more
8th Nov 2023 (1 year ago)

R Watson

5/5 Stars
I had Alana from Griffin come and value my house recently. She was very professional and knowledgeable and totally put me at ease with her friendly attitude regarding my fears of selling my house. I look forward to liaising with Alana and her team at Griffin when the time comes to sell my house.... Read more
Seller
7th Nov 2023 (1 year ago)

M goode

5/5 Stars
Robbie was great pleasure meeting him today thank you so much for your help today ????????... Read more
6th Nov 2023 (1 year ago)

C Adefila

5/5 Stars
Thank you Robbie for the viewing!... Read more
6th Nov 2023 (1 year ago)

P Sewell

5/5 Stars
Great estate agent! Found Alana super friendly and efficient and made the process streamlined. Would definitely use again.... Read more
6th Nov 2023 (1 year ago)

M Anderson

5/5 Stars
Fantastic experience and outstanding service provided by Alana at Griffin Grays! Full house appraisal and really helpful with sharing knowledge of process when we are ready to go to market with our property. Absolutely intend to use Griffin when we are ready to go !!!... Read more
Seller
6th Nov 2023 (1 year ago)

V Olaiya

5/5 Stars
The lady from GRIFFIN that view the property with us was very help..... Read more
4th Nov 2023 (1 year ago)

S Malook

5/5 Stars
Had a smooth well informed process while renting a property. Provided all the information and answered questions promptly... Read more
Tenant
4th Nov 2023 (1 year ago)

D Cristea

5/5 Stars
Very good customer service... Read more
4th Nov 2023 (1 year ago)

S Systems

5/5 Stars
Robbie in the lettings has been so far a Absaloute godsend whilst I’m having issues with another agency. Helping throughout the process. Top lad !... Read more
Landlord
3rd Nov 2023 (1 year ago)

A Collett

4/5 Stars
Really good communication from Robbie, always very responsive and helpful. He has made the process easier and more straightforward than I’m sure it would have been otherwise!... Read more
3rd Nov 2023 (1 year ago)

M Noe

5/5 Stars
From start to finish Griffin excelled them selves. Explaining the process and following through on every detail. Dealing with viewings made me feel at ease.... Read more
2nd Nov 2023 (1 year ago)

M Iovu

5/5 Stars
Thank you Robbie for the viewing ????????... Read more
2nd Nov 2023 (1 year ago)

C Greek

5/5 Stars
Nice place... Read more
2nd Nov 2023 (1 year ago)

M Shah

5/5 Stars
I was very pleased with how I was treated and the staff support to any queries I had I would like to mention robbie for how he was like when showing me the property and demi for how she has handled everything for me great staff and great company thanks guys... Read more
2nd Nov 2023 (1 year ago)

G Miron

5/5 Stars
For me, it is the first agency in England that I collaborate with and I am very grateful to these wonderful people, who are very dedicated to the work they do, bringing joy to the lives of those who need a home, I feel blessed and honored for their patience proved in my case, in two words you are wonderful and I love you wonderful souls????????... Read more
1st Nov 2023 (1 year ago)

Dee

5/5 Stars
The best service I have received from any estate agents, Robbie and Demi are outstanding and they went above and beyond. Truly grateful and happy with the service I received.... Read more
31st Oct 2023 (1 year ago)

L Murphy

5/5 Stars
The staff at Griffin Residential in Grays have provided a professional, efficient and excellent service from property appraisal through to completion. They have been excellent at communicating with in what has been quite a difficult sales process and, thanks to the outstanding service provide by their sales progressor over a period of some months, completion has been achieved. I can’t thank them enough and would recommend them unreservedly.... Read more
Seller
28th Oct 2023 (1 year ago)

N Khan

5/5 Stars
Dear I wanted to take a moment to express my gratitude for showing me the properties I'm considering purchasing. Your professionalism, knowledge, and friendly demeanor truly impressed me. It's been a pleasure working with you both, and I look forward to the possibility of doing business together. Thank you for your time and expertise. Warm regards,... Read more
Buyer
17th Oct 2023 (1 year ago)

Anonymous Tenant

5/5 Stars
Robbie Lougheed, the agent who presented the flat to me, deserves all the respect for the effort he makes to satisfy the clients' requirements, this boy gives value to the company he represents and that only makes me glad that I met him, God bless you and make as many people as possible happy through the work you do, have a wonderful day to all the team at Griffin Grays Estate Agents????... Read more
Tenant
12th Oct 2023 (1 year ago)

H Bashie

5/5 Stars
First time using Griffin and I’m very pleased with the service. Thank you especially to Robbie for the viewing. It was a nice and easy process... Read more
11th Oct 2023 (1 year ago)

N Be

5/5 Stars
Had a great experience with Griffin residential, especially Robbie. He was very friendly and helpful, even when I ran 10 minutes late he waited for me to arrive. Great service!... Read more
10th Oct 2023 (1 year ago)

A Ayomipo

5/5 Stars
Robbie, thank you for the viewing. I appreciate your kind gestures.... Read more
10th Oct 2023 (1 year ago)

G Baraju

5/5 Stars
thank you Robbie for the viewing I would really appreciate it thank you.... Read more
10th Oct 2023 (1 year ago)

D Konis

5/5 Stars
Thanks to Robbie for our experience with Griffin. Nothing but helpful, Excellent communication and a great lettings negotiator. Really happy with the support he's provided to help our family look for a home.... Read more
Tenant
10th Oct 2023 (1 year ago)

S Aquilina

5/5 Stars
We we're looked after by Robbie whilst viewing a home with Griffin. He was professional, honest, and all round pleasant. We deeply appreciate his understanding and support in communicating with property owners as well as his prompt replies to emails. Great experience and representation for Griffin.... Read more
10th Oct 2023 (1 year ago)

I irorere

5/5 Stars
I viewed a 1 bedroom flat this morning at East Tilbury, Mr Robbie Lougheed showed me the flat. He is a nice gentle man, polite full of smiles and was very professional, He arrived before the appointment time and marketed the property like he owned it. He was very helpful, patient, with a can do attitude, and willing to help me with any question. he also talked briefly about the area. I recommend him 100%, if you are looking for any kind of property to rent, you will be glad you did.... Read more
Tenant
7th Oct 2023 (1 year ago)

I Zino

5/5 Stars
Robbie lougheed was brilliant today made me and my missus feel very welcome and comfortable thanks for your time... Read more
6th Oct 2023 (1 year ago)

R Szilagyi

5/5 Stars
Excellent service. Thank you Robbie Lougheed... Read more
5th Oct 2023 (1 year ago)

N Reyhan

5/5 Stars
thank you Robbie for the viewing... Read more
5th Oct 2023 (1 year ago)

Anonymous Tenant

5/5 Stars
thank you Robbie for the viewing... Read more
Tenant
5th Oct 2023 (1 year ago)

M pasha

1/5 Stars
They cheat people by not disclosing all the important information.... Read more
1st Oct 2023 (1 year ago)

D Hall

5/5 Stars
Just had an amazing viewing with Hannah Davis, really helpful, very informative. Would recommend.... Read more
30th Sep 2023 (1 year ago)

A i7821279@bournemouth.ac.uk

5/5 Stars
Griffin Grays Estate Agents have been fantastic and especially Robbie in finding me a place right from the beginning of my contact with him I felt he has all the right qualities. He has been very professional with vast experience, straight forward, fair & and extremely helpful agent! Seriously cannot fault his efforts! Always available and willing to help with any query when I have contacted him. Highly recommend! Andreas V... Read more
28th Sep 2023 (1 year ago)

H Rai

5/5 Stars
One of best agent in town. Very helpful , quick response. Big thanks to Heena . She always help me to sort out everything to buy my first property .... Read more
Buyer
23rd Sep 2023 (1 year ago)

Rokia

5/5 Stars
Robbie was so helpful and the flat as described highly recommended Mahir Hashim... Read more
23rd Sep 2023 (1 year ago)

Deborah

5/5 Stars
Thank you for the viewing today, Robbie! I appreciated how you took the time to answer all my questions and provide me with all the necessary information.... Read more
23rd Sep 2023 (1 year ago)

R Mbendo

5/5 Stars
Thank you Robbie for the informative viewing, very helpful and honest... Read more
23rd Sep 2023 (1 year ago)

B Jumbo

5/5 Stars
Thank you Robbie for the viewing. Great service... Read more
22nd Sep 2023 (1 year ago)

S Ghaziani

5/5 Stars
Thankyou Robbie for the viewing I really appreciate it... Read more
22nd Sep 2023 (1 year ago)

B Bowman

5/5 Stars
Thank you Robbie for the viewing, so helpful... Read more
21st Sep 2023 (1 year ago)

W Allen-Whitter

5/5 Stars
Demi and Lorna have been very professionally and very helpful I am very pleased with there customer service... Read more
20th Sep 2023 (1 year ago)

J Tee

5/5 Stars
Thank you very much Robbie. His services was top notch. Very helpful and reliable.... Read more
18th Sep 2023 (1 year ago)

S (Phaks)

5/5 Stars
Robbie is welcoming and helpful and always tries to go the extra mile for you. My first experience encountering Griffin was last year through Robbie who showed us around the property we’re currently in and I’ve started to look for other properties due to space and I only want to deal with Griffin due to their professionalism, taking time and due care. Highly recommend them as an estate agent! Thanks Robbie!!... Read more
Tenant
18th Sep 2023 (1 year ago)

megainternet2008

5/5 Stars
Thank you Robbie for all your help very helpful guy all the best... Read more
18th Sep 2023 (1 year ago)

R O

5/5 Stars
Really happy with the swift and easy service. Robbie L was a great help and got me through the process easily !!... Read more
18th Sep 2023 (1 year ago)

S Reece

5/5 Stars
Absolutely amazing service, Robbie and Demi have been great help, constant communication, very friendly and helpful. Thank you for helping me on my first property!!... Read more
18th Sep 2023 (1 year ago)

P Chukwuma

5/5 Stars
Robbie Lougheed at Griffin residential is the best, quick service, very trustworthy, a professional and great to work with. We could not be happier with the apartment we just secured with his help.... Read more
Tenant
18th Sep 2023 (1 year ago)

H nagrath

5/5 Stars
Robbie helped me secure rental property after all the struggle with property shortage in the market. Robbie found property as per my needs. He’s very professional and helpful in finding a new property in short period of time.... Read more
Tenant
18th Sep 2023 (1 year ago)

Steph

5/5 Stars
Robbie took us on 2 viewings and was so helpful and approachable. He’s been helpful in helping us find a new property that suits our needs... Read more
16th Sep 2023 (1 year ago)

sanoojvtk

5/5 Stars
Very good service, Friendly and helpful staffs.... Read more
16th Sep 2023 (1 year ago)

G Goneata

5/5 Stars
Thanks Robbie for your helpful viewing!... Read more
15th Sep 2023 (1 year ago)

Anonymous Tenant

5/5 Stars
Demi and Robbie, have been nothing but great help, honestly have made me feel very comfortable and helped me with every step. Thank you both so much!!!... Read more
Tenant
15th Sep 2023 (1 year ago)

R Errington

5/5 Stars
I've just secured a lovely rental property through Griffin Residential, and I cannot recommend these guys enough! Robbie really listened to my requirements and went out of his way to facilitate viewings. An absolute pleasure to deal with! Many thanks again!... Read more
Tenant
13th Sep 2023 (1 year ago)

Princess

5/5 Stars
I had a bad experience with Griffin back in 2016, I was skeptical going back but Robbie changed my view and opinion of this place completely. He is such a humble, quirky, polite, very professional and very efficient human being. Thank you Robbie and I’ll surely direct a few people your way... Read more
13th Sep 2023 (1 year ago)

D O

5/5 Stars
Hannah was great, she had good knowledge of the local area, cheerful smart, expertly answered all our questions and was more than keen to assist us further. Five stars for Hannah!!... Read more
13th Sep 2023 (1 year ago)

B Hyseni

5/5 Stars
Hannah been very professional, easy to speak with and understanding buyers needs. Highly recommended.... Read more
Buyer
11th Sep 2023 (1 year ago)

W Shah

5/5 Stars
We were greeted by Hannah, showed us around and was very informative.... Read more
9th Sep 2023 (1 year ago)

D Jovanovski

5/5 Stars
Great and Professional... Read more
9th Sep 2023 (1 year ago)

I Meriacre

5/5 Stars
The girls at Griffin helped us a lot. The process went very smoothly, except for a bit of stalling at the end, but that wasn't on them. Always polite and professional. Highly recommend this agency!... Read more
9th Sep 2023 (1 year ago)

T Vasiliauskas

5/5 Stars
Thank you Robbie for the viewing... Read more
6th Sep 2023 (1 year ago)

G Chakacha

5/5 Stars
Thank you so much Rubbie and co for helping us out with your great knowledge and support in finding us a suitable accommodation, thanks once again! ????... Read more
Tenant
4th Sep 2023 (1 year ago)

G Hare

5/5 Stars
Robbie & Jake showed us round a nice 1 bed flat, very polite and professional chaps. Would highly recommend... Read more
4th Sep 2023 (1 year ago)

Livityofzion

5/5 Stars
Thank you Robbie and Demi for your help the new property!... Read more
4th Sep 2023 (1 year ago)

A Khan

5/5 Stars
Great service, looked after me and helped me get into my new property. Would definitely recommend... Read more
2nd Sep 2023 (1 year ago)

O Olasupo

5/5 Stars
Thank you for the viewing Robbie very helpful... Read more
1st Sep 2023 (1 year ago)

S Saiyed

5/5 Stars
I rented a property through Griffin and had a great experience with customer service through cadence she was fantastic. Would recommend to friends and family!... Read more
Tenant
13th Feb 2023 (1 year ago)

A Leirinha

5/5 Stars
A very thank you to Robbie Lougheed , he was amazing and because of him we are exactly where we always wanted. Robbie thank you for everything. The girls they were great too always with a smile and very patient. Thank you to this great Griffin team ????... Read more
7th Feb 2023 (1 year ago)

A Rose-Urquhart

5/5 Stars
Incredibly helpful staff very prompt service when things need repairs in appartement, totally recommend them to manage property... Read more
Landlord
29th Jan 2023 (2 years ago)

J Namatovu

4/5 Stars
Lovely Estate Agents... Read more
2nd Jan 2023 (2 years ago)

A Sarkizyan

5/5 Stars
Mummy l Love this... Read more
30th Dec 2022 (2 years ago)

D Philp

5/5 Stars
Despite it taking a lot longer than usual to complete the sale ( due to others in the chain). I was kept up to date on any progress made.... Read more
9th Dec 2022 (2 years ago)

L GOMEZ

1/5 Stars
I bought my house through them and it all went great and smooth Now I’m selling my flat and is taking them so long to sell it. Also they sent me mails saying that “because of my poor decisions” is taking long to sell it, or when I ask them to update me about the viewings they say “they are very busy”. I wish they were busy trying to sell my flat! ????... Read more
Seller
28th Nov 2022 (2 years ago)

K O

1/5 Stars
Interesting I cant reply to your response to my original review. I don't appreciate you suggesting i'm a liar I don't care about your experience with my conveyer what has that got to do with the terrible service we received. We did call you once we saw the state of the place and we're rudely spoken to and you made it clear you didn't care about the disgusting state the house was left in. Additionally, the previous owner told us they left the keys with you months earlier as they left the country they suggested you rented out the property so take that up with them. I didn't appreciate the way you responded when I was sharing my honest experience. You have a nice day... Read more
Buyer
23rd Nov 2022 (2 years ago)

B Avdulahu

5/5 Stars
Very positive experience, great team!... Read more
22nd Nov 2022 (2 years ago)

R pereira

5/5 Stars
can't complain with they're services , prompt and professional .... Read more
17th Nov 2022 (2 years ago)

D Lilis

5/5 Stars
Very pleased with the services provided, Griffin Estate Agents were excellent from start to finish and the updates I received throughout the sale were rather helpful. No hidden cost or agenda - what else can you ask for... Read more
Seller
16th Nov 2022 (2 years ago)

B Deaconu

5/5 Stars
Very professional and supportive. Lynda supervised our purchase, she continuously kept us updated with the process and did her best to help when we asked or requested something. Highly recommend!... Read more
Buyer
8th Nov 2022 (2 years ago)

Lucy-Lu

1/5 Stars
Avoid at all cost. They are liars.... Read more
19th Oct 2022 (2 years ago)

H Kelly

5/5 Stars
Highly recommend Griffins! Lovely staff and great service !!... Read more
13th Oct 2022 (2 years ago)

F Osei

5/5 Stars
Brilliant service, highly recommended agents with a friendly team who go above and beyond their clients.... Read more
3rd Oct 2022 (2 years ago)

S Rumble

5/5 Stars
Griffin sold my house in Grays and have been fantastic every step of the way. Curtis started the process by valuation of house and getting the sale up on line. Martin and Sonia supported us once the house had been sold stc. They kept us informed all the way through the process. Very professional outlook as estate agents and highly recommend. 10/19!... Read more
Seller
30th Sep 2022 (2 years ago)

D Ryan

1/5 Stars
Useless estate agents.... Read more
24th Sep 2022 (2 years ago)

A Hepworth

5/5 Stars
Sonia Fransener at Griffin is by the far the best estate agent I have ever dealt with (out of more than 20 I have worked with over the years). I have never experienced an estate agent who has contacted me to keep me informed as to how the sale is going. I have always had to chase agents to get updates in the past. Moreover, Sonia chased other various parties (solicitors, management companies etc) to make sure things happened as quickly as possible. Sonia is by far the most proactive, organised and professional estate agent I have ever dealt with. I just wish she wasn't such an anomaly! Thank you so much Sonia- I hope you know how much of a difference you make to your clients.... Read more
Seller
5th Sep 2022 (2 years ago)

Anonymous Homeseller

2/5 Stars
Griffin’s did not check out if the buyer could get a mortgage on my property so after waiting 2 months I had to find another buyer. I was assured that the new buy would be checked out but this happened again! Waste of 3 months and subsequently I lost my new purchase.... Read more
Seller
31st Aug 2022 (2 years ago)

A Hillsden

5/5 Stars
Friendly staff, always available to help... Read more
30th Aug 2022 (2 years ago)

J A

5/5 Stars
Probably one of my best experiences with an estate agent. Mark & the team were incredibly kind, patient, helpful and easy to work with through every step of my house purchase journey. Substantially better than most agents who I feel weren’t empathetic or compassionate and just trying to sell me something but not help me find something that was right for me. Would definitely recommend!... Read more
Buyer
25th Aug 2022 (2 years ago)

L Burgess

1/5 Stars
Don’t ever get this company round to value your property because they do nothing but bombard you after even if you don’t instruct them. I was very happy with the agent I instructed who sold my property within days. I no longer live there or have any legal ties to the house yet they are still contacting me even after requesting my details be removed 4 times now!... Read more
Seller
25th Aug 2022 (2 years ago)

L hinchen

5/5 Stars
Fantasic experience from start to finish. Mark attended swiftly to get my house on the market, fully explained everything and the photographs were great. We sold the house within a few days with multiple offers. Sonia then took over for after sales and was she brilliant. Easy to get hold of, kept me up to date throughout the whole process and ensured everything ran smoothly. Would definately reccomend :)... Read more
Seller
24th Aug 2022 (2 years ago)

Anonymous Homeseller

5/5 Stars
I had the pleasure of dealing with Mark Allen who was excellent from start to finish. My overall experience was great as I was kept I'm the loop throughout the sale. ... Read more
Seller
19th Aug 2022 (2 years ago)

P Kamani

4/5 Stars
Griffin is helping people to find house but other way always says not available as soon as it posts the house so people don't understand what's going on inside... Read more
7th Aug 2022 (2 years ago)

T Smith

5/5 Stars
Fantastic service. Always kept up to date by Toni and Demi. Would recommend to use Griffin to family and friends. Thank you for brilliant service... Read more
30th Jul 2022 (2 years ago)

Anonymous Homeseller

3/5 Stars
I never sold with griffins as changed estate agents... Read more
Seller
21st Jul 2022 (2 years ago)

M P

5/5 Stars
Great experience, move was fast and staff really helpful.... Read more
9th Jul 2022 (2 years ago)

J Buzzard

5/5 Stars
Super friendly and kind staff who helped us get moved in and paperwork sorted swiftly with very little hassle.... Read more
9th Jul 2022 (2 years ago)

M hasan

5/5 Stars
Thanks to Curtis and Sonia for getting my purchase over the the line is wasn't a easy process by any means and both of their effort and the team meant it was completed just in time so thank you both and the team :)... Read more
21st Jun 2022 (2 years ago)

T Rahman

5/5 Stars
I was given great service from all members of the team when going through the process of renting a property. I highly recommend this place to anyone looking to rent.... Read more
18th Jun 2022 (2 years ago)

B Mckenna

5/5 Stars
Excellent customer service as always! Fount us a home in under two weeks and couldn’t be more happier with it. Always kind and helpful. I recommend to use Griffin.... Read more
18th Jun 2022 (2 years ago)

Z 93

5/5 Stars
Great service!... Read more
17th Jun 2022 (2 years ago)

A Ciobtaru

4/5 Stars
very sociable and helpful????????... Read more
15th Jun 2022 (2 years ago)

R Day

5/5 Stars
Very pleased with the service provided by Sonia Fransener, our Sales Progressor. She kept us informed of what was going on at all times with our sale. She was very helpful and professional. Her knowledge helped progress our sale through to completion.... Read more
2nd Jun 2022 (2 years ago)

B Groposila

5/5 Stars
Amazing staff... Read more
28th May 2022 (2 years ago)

M xplood

5/5 Stars
The best one in city ! ????... Read more
23rd May 2022 (2 years ago)

G Burton

5/5 Stars
Brilliant service from start to finish. So helpful and made everything stress free.... Read more
21st May 2022 (2 years ago)

W White

5/5 Stars
Very helpful. Easy to get in contact with someone... Read more
21st May 2022 (2 years ago)

L Scythe

5/5 Stars
Lettings were very helpful, thank you Demi and Catherine!... Read more
20th May 2022 (2 years ago)

J Goldsmith

4/5 Stars
Good overall experience with Griffin. Took a few calls to chase up what was happening but really nice, friendly, helpful staff!... Read more
13th May 2022 (2 years ago)

C Whare

5/5 Stars
Amazing staff very helpful. the full team are lovely but Robbie and Demi was especially helpful all the way from start to finish. Highly recommend!... Read more
12th May 2022 (2 years ago)

E Annang

5/5 Stars
I had an excellent experience with Griffin, it was so effortless right from viewing to completion of a property purchase. Very pleasant staff who were so professional in helping me through the process. I would highly recommend.... Read more
Buyer
4th May 2022 (2 years ago)

F Vasiliu

5/5 Stars
Very good team on lettings... Read more
Landlord
30th Apr 2022 (2 years ago)

T Mint

5/5 Stars
Really nice a very professional company... Read more
21st Apr 2022 (2 years ago)

G Luca

5/5 Stars
Thank you to Demi and Robbie for helping us move in to our property, the lettings team kept us updated through the whole process and are the only estate agents who contacted us back ! Thank you to Toni, aswell for helping us !... Read more
Tenant
21st Apr 2022 (2 years ago)

C Grigore

5/5 Stars
Nice team!... Read more
21st Apr 2022 (2 years ago)

T Joe

5/5 Stars
Totally recommend Griffin, I tired around 5-6 agents in grays and Griffin were the only ones pro active in helping me find a place. If I move in the future I will definitely come back to Griffin. Good service... Read more
13th Apr 2022 (2 years ago)

Bryony

5/5 Stars
Griffin have been so helpful with every step of our moving process so far. Amazing communication and speedy updates for and questions and queries we have had along the way. Such a relief compared to other experiences I’ve had in the past, couldn’t praise them enough!... Read more
2nd Apr 2022 (2 years ago)

K Poole

5/5 Stars
First time moving with me and my sisters and Griffin couldn't have been more helpful! The entire process had been easy and stress free. The customer service has been incredible with all our queries being answered and in a timely, professional manner. Thank you so much to everyone that we have spoken to at Griffin!... Read more
2nd Apr 2022 (2 years ago)

R Reeves

5/5 Stars
We rented out our property through Griffin for just over two years without any problems. Then we decided to sell it and Griffin gave us a very competitive selling fee. They handled all the viewings and the sale went through without any problems. Thanks to all the team especially Mark for his advise. Angela for handling the rental side of things and Sonia for keeping updates on the sale. Also Gary for his initial dealings in the early days of rental... Read more
Seller
31st Mar 2022 (2 years ago)

C Tigaeru

5/5 Stars
Griffin have been fantastic with finding us a property to rent. Right from the off Robbie found me a great property and was brilliant with the information that he was able to give me and negotiating with the landlord. Toni & Demi were amazing in keeping me up to date with my referencing and when I could move into the flat. Thank you, guys, for all your help, will definitely recommend the team.... Read more
Tenant
31st Mar 2022 (2 years ago)

E Lynott

5/5 Stars
Excellent after sales service from Sonia, she made the entire process less taxing and picked up and dealt with issue in a very professional and efficient way. Overall griffin were excellent in managing the transaction and the legal process.... Read more
23rd Mar 2022 (2 years ago)

C Zaporojanu

5/5 Stars
Lettings It’s the best, thank you very much Demi and team!... Read more
Landlord
19th Mar 2022 (2 years ago)

J Keeble

4/5 Stars
Friendly easy service... Read more
18th Mar 2022 (2 years ago)

A Laotan

5/5 Stars
I have given Griffin Residential 5stars because they have given us the smoothest journey soo far, they communicated the process all the way in clear and concise language, they are very very professional and pay attention to every detail. I will refer them to my family and friends. Thank you Griffin¡... Read more
18th Mar 2022 (2 years ago)

V Golubovaite

5/5 Stars
Very good service and nice agents. Big thanks to Danny for all your help.... Read more
17th Mar 2022 (2 years ago)

L Joe

5/5 Stars
Demi was very lovely and helpful x... Read more
14th Mar 2022 (2 years ago)

G Jackunaite

5/5 Stars
I want to say a massive thank you to the Griffin’s letting manager Toni, she helped me so much going through the process to remain in the property as a tenant. Very professional, helpful and responsive service. Highly recommending Griffin Grays Residential. A big thank you once again.... Read more
Tenant
10th Mar 2022 (2 years ago)

costa

5/5 Stars
I recently purchased a house through Griffin Residential and found both Danny and Sonia to be very professional and very helpful throughout the whole process so big thanks to them and to Griffin residential too!!... Read more
Buyer
3rd Mar 2022 (2 years ago)

Y idowu

4/5 Stars
Excellent and good communication with the teams. I would recommend griffin any time any day.... Read more
1st Mar 2022 (2 years ago)

C Ferdinand

5/5 Stars
Griffin Grays, I highly recommend!! The staff are very very helpful and kind and keep you updated every step of the way. Griffin have amazing property’s and brilliant customer service to help you with renting or buying a home very happy! Thank you griffin.... Read more
1st Mar 2022 (2 years ago)

D Lawrence

5/5 Stars
I’ve dealt with Griffins as a vendor a couple of years ago and more recently as a guarantor for a rented property. On both occasions I have never had any complaints. Very professional and knowledgeable - yet down to earth and humble with transparency at all times. I have recently dealt with Check-out and Inventory Clerk Catherine Oakley, she is undoubtedly an asset to Griffins. Her role is very difficult, as impartiality and fairness is key to reaching a compromise for any deductions that are deemed necessary from tenants deposits. During the time I dealt with Catherine she kept me up to speed with the landlords feedback and counter proposals, until such time as a compromise was reached. Never an easy task, as you can’t please everyone all of the time. But in my experience, she did an excellent job in concluding the check out process. Thank you Catherine ????????????????... Read more
Seller
28th Feb 2022 (2 years ago)

I Mishti

1/5 Stars
So many properties im interested in letting on the websites they advertise on (zoopla, Rightmove) but never hear anything back when I reach out. Every time I call the lettings team is never available. Always get told they’ll call me and they never do!... Read more
Landlord
28th Feb 2022 (2 years ago)

S Black

5/5 Stars
Fantastic team, very helpful... Read more
26th Feb 2022 (2 years ago)

Rosanna

5/5 Stars
It has been a pleasure to work with Griffin. Sonia and Danny have been amazing and they have been so understanding as it has been my first time selling a property. Thank you again.... Read more
Seller
24th Feb 2022 (2 years ago)

J Wright

5/5 Stars
Very happy with there service, today they sent out the Harding brothers to fix a socket on my wall, and they were so lovely, come on time & got the job done quick. Really happy with them. Highly recommend them for any electrical work. They reassured me that it was all safe! Reported my maintenances issues yesterday and came today. Also highly recommend griffins, alan is always making sure his tenants are happy & satisfied with the work provided & any issues he makes sure they are sorted. Thankyou griffins... Read more
Tenant
21st Feb 2022 (2 years ago)

L Kotun

4/5 Stars
Robbie was helpful and I got my keys quickly.... Read more
Buyer
19th Feb 2022 (2 years ago)

F nurgle

5/5 Stars
Very professional experience, demi was great keeping us in the loop very smooth... Read more
19th Feb 2022 (2 years ago)

D Julie

5/5 Stars
We used Griffin estate agents to rent out our property when we moved abroad, they were very efficient if there was a maintenance problem to be sorted and when we decided to sell the property, they sold it within a week. Thank you Griffin for all your help.... Read more
Seller
7th Feb 2022 (2 years ago)

M Graham

5/5 Stars
Very professional service, friendly staff that listen, prompt communication via email/phone so you are kept up to date with developments, and for us a positive swift outcome with a letting property. After a very bad experience with a local competitor, I would happily recommend this team.... Read more
Landlord
2nd Feb 2022 (3 years ago)

R Chinnery

1/5 Stars
Terrible service. Even the most basic maintenance such as repairing the stair edgings hasn't been done since the previous agent years ago. The gardens are full of weeds. Tenney House looks like a slum! Avoid like the plague! Even to get the most basic of jobs done I am forced to constantly approach this company and weeks and months go by with a complete lack of action.... Read more
Tenant
31st Jan 2022 (3 years ago)

R Ward

5/5 Stars
I have used many agents over the years. Most fall short of my expectations. Griffin, however, are the exception. They are always helpful, and always do as they say. If they say they will call you back, they do !! Such a simple thing but so few Company's nowadays do it! The sales team, the lettings team and especially the maintenance teams are always available and only too willing to help. I would truly have no hesitation in recommending them.... Read more
27th Jan 2022 (3 years ago)

S Lowe

5/5 Stars
Massive thank you to Sonia and Curtis for all your help! Curtis was super professional and helpful when listing and marketing our property, thank you for finding us a buyer in just a few days. Sonia you’ve been amazing following up for us, chasing solicitors etc. You’ve been really responsive to my emails and always really friendly.... Read more
Seller
24th Jan 2022 (3 years ago)

N N

1/5 Stars
Worst greedy selfish landlord &… Worst greedy selfish landlord & services ever Worst services, landlord & greedy management. Worst landlord & services ever. They increased my building maintenance charges, almost doubled, during severe coronavirus pandemic time 2years before without any reason when asked they said they will install fire alarm & repair the main entrance door. They didn’t do anything yet, even after 2 years passed away & asking to pay £2000 service charges every year. These people don’t care about the basic needs of the people living in their property. Asked for parking ticket but never get any of it. It was good 2-3years before but now becoming the most worst place full of Greedy, selfish & bully people! What a hell is it now, walls are full of moulds & damps, there is insulation problems or structural problems are going on. All the pictures were send to the management department of Griffin. Thereafter they are asking to pay for the team they will send to examine the mould & damp on the walls. If the team send by them to whom we will pay decide it’s landlord’s problem only then they will do something, otherwise they don’t care. Why would their team going to care about us? Water pipe line are rusty. Don’t have enough parking lanes. Sometimes mice jumped in but according to them they will send team to whom we’ve to pay to examine if mice are coming from outside or they are coming from sky? What kind of BoJo excuses they are making for not doing the required things. After asking again & again, now Griffin is sending me property valuation emails again & again, who indirectly telling me to sell the property & get lost. Government, MPs & other departments don’t care about common people’s issues, as I think everyone is getting their share properly for ignoring everything around. Be careful about your decision, think before going with them. Literally it is moving towards the worst slowly?... Read more
Landlord
23rd Jan 2022 (3 years ago)

N N

1/5 Stars
Worst greedy selfish & rude people! Worst greedy selfish landlord & services ever Worst services, landlord & greedy management. Worst landlord & services ever. They increased my building maintenance charges, almost doubled, during severe coronavirus pandemic time 2years before without any reason when asked they said they will install fire alarm & repair the main entrance door. They didn’t do anything yet, even after 2 years passed away & asking to pay £2000 service charges every year. These people don’t care about the basic needs of the people living in their property. Asked for parking ticket but never get any of it. It was good 2-3years before but now becoming the most worst place full of Greedy, selfish & bully people! What a hell is it now, walls are full of moulds & damps, there is insulation problems or structural problems are going on. All the pictures were send to the management department of Griffin. Thereafter they are asking to pay for the team they will send to examine the mould & damp on the walls. If the team send by them to whom we will pay decide it’s landlord’s problem only then they will do something, otherwise they don’t care. Why would their team going to care about us? Water pipe line are rusty. Don’t have enough parking lanes. Sometimes mice jumped in but according to them they will send team to whom we’ve to pay to examine if mice are coming from outside or they are coming from sky? What kind of BoJo excuses they are making for not doing the required things. After asking again & again, now Griffin is sending me property valuation emails again & again, who indirectly telling me to sell the property & get lost. Government, MPs & other departments don’t care about common people’s issues, as I think everyone is getting their share properly for ignoring everything around. Be careful about your decision, think before going with them. Literally it is moving towards the worst slowly?... Read more
Landlord
23rd Jan 2022 (3 years ago)

V Valz

1/5 Stars
Poor customer service and maintenance price doubled for no reason. Rubbish Block Management.... Read more
Landlord
16th Jan 2022 (3 years ago)

M z

1/5 Stars
I must say one of the worst services that they offering. Went there to see them and ask for property to rent and they didn't care to help at all. Never came back to me even thought that the property I showed them is still for rent ... I would suggest stay away from this company if you value your time. They will not help you at all.... Read more
Tenant
28th Oct 2021 (3 years ago)

GA

5/5 Stars
Mark and Sonia at Griffin were fantastic throughout the sales process. They made my experience smooth and seamless. There were a number of occasions were they went out of their way to ensure the deal went through successfully. Thank you very much for your support on our recent transaction, I would definitely recommend.... Read more
Seller
19th Oct 2021 (3 years ago)

K Ali

1/5 Stars
Very unprofessional - TIME-WASTERS! Drove over an hour and over 20 miles for a 9am viewing on a property only to find out that it has been sold! Lack of communication from the agent wasted my time, energy and effort - when I spoke to the agents, they weren’t even bothered by the let down in their communication and blamed the vendor for his ‘language barrier’ for the miscommunication. I would not recommend to use this agent.... Read more
15th Oct 2021 (3 years ago)

M Calugaru

1/5 Stars
Called to arrange to view a property to rent. Asked if it was pet friendly and the lady on the phone as soon as I said it was a medium size dog changed her tone and refused to take my contact in case other properties with my requisitions becomes available. Said no landlord that they work with would ever allow a dog like that. No question about our income or if I'm willing to pay a bigger deposit or pet fee. Straight no.... Read more
Tenant
12th Oct 2021 (3 years ago)

A Ross

5/5 Stars
Gary as my estate agent lined up a appointments quickly and effectively which led to a sale over the asking price within 2 weeks. Sonia is an excellent Sales progressor, she is responsive and worked well to get us to Exchange. I would definitely recommend Griffin.... Read more
Seller
6th Oct 2021 (3 years ago)

R Birch

5/5 Stars
Outstanding service. I have rented my property through Griffin for 2-3 years and have been nothing but helpful, polite & efficient. I then went on to sell my property through them and had the exact same amazing service. Mark Allen & Sonia Fransener have been incredible throughout the sale and has helped pushed the sale along. Cannot thank Griffin enough for making the selling process a whole lot less stressful!! Thank you!! Rose.... Read more
Seller
2nd Sep 2021 (3 years ago)

S White

5/5 Stars
Friendly, approachable and efficient in getting the job done. Thank you Danny Muir.... Read more
27th Aug 2021 (3 years ago)

K Byrne

5/5 Stars
I’d like to give a special thanks and mention to Danny Muir and his team for the excellent service and continued support throughout the buying of our family home. Once again, thank you Danny Muir… would 100% recommend and use again in the future... Read more
Buyer
27th Aug 2021 (3 years ago)

E O'Rourke

5/5 Stars
Very happy with the service I received from the block management team. I had an issue in our block and after speaking to them, the contractor came very quickly to sort it out for us.... Read more
26th Aug 2021 (3 years ago)

B Good

5/5 Stars
The house that I got with the help of Jess is amazing. She gave me lodes of information about the Area and got everything I asked for. She was amazing and was very helpful. If/when I want to sell and get a new place I will definitely be using this company and asking for Jess... Read more
Buyer
26th Aug 2021 (3 years ago)

J Kettley

5/5 Stars
Really good and helpful company, great staff and simple to work with, especially Jess, really nice and always helpful ????????... Read more
26th Aug 2021 (3 years ago)

M Carbett

5/5 Stars
Absolutely fantastic Agency. The service i received from start to finish from jess was amazing. A lovely and kind lady who helped me but my forever home with no extra stress. Definitely refer you to others.... Read more
Buyer
25th Aug 2021 (3 years ago)

L cleeter

5/5 Stars
I would like to say a massive thank you to Danny Muir for making my first experience of buying a house stress free and easy! Being a first time buyer I was extremely anxious but Danny walked me through the process and made me feel very comfortable and I now have my dream property! Highly recommend you give this guy a call people!!... Read more
Buyer
25th Aug 2021 (3 years ago)

E brett

5/5 Stars
Jess was very polite and friendly when I spoke with her on the phone. She was very helpful and made me feel at ease.... Read more
25th Aug 2021 (3 years ago)

shem

5/5 Stars
Excellent customer service from Danny. He helped clarify many questions I had regarding my first buy.... Read more
Buyer
25th Aug 2021 (3 years ago)

L LTD

5/5 Stars
It was a breathe of fresh air to be dealt with by Danny. He made the process really easy, super helpful and really responsive with any question and kept my mind and stress at ease all throughout! Thanks again... Read more
25th Aug 2021 (3 years ago)

Z Dahamshy

5/5 Stars
Best estate agents in Grays! Excellent and friendly service delivered every time. Staff are extremely knowledgeable and are experts in the housing market. Highly recommended and will use them again without a hesitation.... Read more
25th Aug 2021 (3 years ago)

R Powell

5/5 Stars
Highly recommend Griffin Grays. In particular Dan Muir, he was fantastic in supporting us with all our queries and concerns.... Read more
25th Aug 2021 (3 years ago)

S Wardale

5/5 Stars
Was shown around a house by Dan, he was very helpful and very polite with his answers to my questions.... Read more
25th Aug 2021 (3 years ago)

J Jones

5/5 Stars
Dan Muir was so helpful in helping me buy my new property. Made it effortless from start to finish, couldn’t do enough for me and is a real Credit to Griffin Grays.... Read more
Buyer
25th Aug 2021 (3 years ago)

K Burton

5/5 Stars
Everything you could ask for in an Agency. Flawless service from start to finish. Danny who dealt with our sale was was always contactable and made a normally stressful & draining process easy and flawless. Definitely worth the extra money!... Read more
Seller
25th Aug 2021 (3 years ago)

J Emes

5/5 Stars
Me and my partner were very impressed with griffin. After not having a high budget for a buy to let Cerys recommended us to the in house broker Andrew where we managed to borrow more than our budget. Will defiently be using again. Cerys helped us all the way through along with Sonia who kept us updated with the property we bought. Thank you Griffin.... Read more
Buyer
25th Aug 2021 (3 years ago)

T barrett

5/5 Stars
Had my property valued by Griffin , was very professional and gave us an outstanding price. Keris was very helpful and guided us with the correct info on which steps to take next. I am 100% recommending to all my family and friends.... Read more
Seller
25th Aug 2021 (3 years ago)

P Caiazzo

5/5 Stars
Jess helped me with advice for buying my first home, would definitely recommend for people to go to for advice in the future!! ????... Read more
Buyer
25th Aug 2021 (3 years ago)

DBDA

5/5 Stars
Skye helped me find a buy to let property with a tenant already, very good company... Read more
Landlord
25th Aug 2021 (3 years ago)

K woodham

5/5 Stars
Spoke with skye over the phone! Very helpful & professional! Will be buying from here as looking for new house... Read more
Buyer
25th Aug 2021 (3 years ago)

M Smith

4/5 Stars
Highly recommended! Friendly and brilliant service by sky, hepled with every step professionally. Thank you sky and the rest of the team!... Read more
25th Aug 2021 (3 years ago)

H Long

5/5 Stars
Me and my partner were very impressed with the help we received from Griffin Residential. Would 100% use their services again. Big Thanks to Jess for her help during the process.... Read more
25th Aug 2021 (3 years ago)

M Coulson

5/5 Stars
My house was recently valued by Griffin and We experienced great customer service from everyone at the company. Danny in particular was a great help in assisting us putting the house on the market. Thanks again.... Read more
Seller
25th Aug 2021 (3 years ago)

N Dent

5/5 Stars
Extremely happy and pleasantly surprised! After dealing with useless estate agents/agencies for numerous years searching for the right property I have finally had the smoothest, easiest and most enjoyable experience and it is down to Danny. He is by far the most genuine person I have met in this industry! We are so thrilled with our new home, the wife says you are welcome round anytime for a cuppa (shoes off on her new carpets though mate you know how much she loves them). Genuinely couldn’t of asked for a better service, Griffins you better keep hold of this one he’s a diamond!... Read more
Buyer
25th Aug 2021 (3 years ago)

A z

5/5 Stars
All sales associates were lovely and had exceptional communication, with Skye being particularly helpful, and aiding me to find a multitude of good applicants and getting my house sold within three weeks.... Read more
Seller
25th Aug 2021 (3 years ago)

A Zenga

5/5 Stars
Griffin were very fast to book a valuation and sold my house stc within 2 weeks, Sky foundry good applicants.... Read more
Seller
25th Aug 2021 (3 years ago)

J prosser

5/5 Stars
Skye booked a valuation quickly and we found a property with this company, very helpful would use again... Read more
Buyer
25th Aug 2021 (3 years ago)

J johnson

5/5 Stars
Thank you to the team! Excellent customer service, staff really helpful and knowledgable, overall very pleased l, would definitely recommend these guys!... Read more
25th Aug 2021 (3 years ago)

M Gress

5/5 Stars
Reliable and helpful - Curtis made everything seem like nothing was a problem!... Read more
25th Aug 2021 (3 years ago)

J Parker

5/5 Stars
Very responsive to callbacks and chasing processes through to keep things moving along.... Read more
25th Aug 2021 (3 years ago)

J Lincoln

5/5 Stars
100% would recommend Jess! She gave me great advice regarding my first home, she was so professional and lovely to speak to!... Read more
Buyer
25th Aug 2021 (3 years ago)

S Barrett

5/5 Stars
I contacted Griffin because I was looking for my first home I spoke with a young lady named Cerys, she was very polite, helpful and sent me lots of information and properties that suited my preferences and working together I found my first home. Cerys is a lovely, friendly young lady and Griffin should be proud to have you work for them.... Read more
Buyer
25th Aug 2021 (3 years ago)

S Shedden

5/5 Stars
Very easy to communicate with, both on phone and email , Skye was regularly sending us properties that matched what we wanted, finally found a property in grays under our budget ! Will definitely use this company again if we buy or sell... Read more
Buyer
25th Aug 2021 (3 years ago)

H Doherty

5/5 Stars
Great help from the staff at Griffin! Would like to say a very big thank you to Jessica for helping me to sell my property and then going on to finding me my perfect home.... Read more
Seller
25th Aug 2021 (3 years ago)

J Beal

5/5 Stars
I want to say a special thank you to Jessica for her experience today while review a house which will hopefully be my forever home. Was very helpful and able to help with any questions... Read more
25th Aug 2021 (3 years ago)

K Uchiha

5/5 Stars
Great staff, the sales associates are always helpful and reply to enquiries fast, Skye in the sales team always sent properties that I may like, I finally found a home that I love... Read more
Buyer
25th Aug 2021 (3 years ago)

P FJS

5/5 Stars
As first time buyers we knew nothing about house purchase. Skye helped us to find our dream home as per our budget. She was an excellent communicator and helped us to understand the whole process. Good job... Read more
Buyer
25th Aug 2021 (3 years ago)

H Mcquillan

5/5 Stars
Great agency to deal with. Recently used them a guy called danny was especially helpful and extremely professional at his job. Would HIGHLY recommend!... Read more
25th Aug 2021 (3 years ago)

T Colon

5/5 Stars
I spoke with numerous Griffin member of staffs all very helpful. Cerys was very professional and helped us find a property we fell in love with. Was a very nice experience.... Read more
25th Aug 2021 (3 years ago)

T Skinner

5/5 Stars
Highly recommend this place, Danny was a great help for me moving in ????????... Read more
Tenant
25th Aug 2021 (3 years ago)

G shaves

5/5 Stars
Great professional service from Curtis went above and beyond to ensure my move went smoothly and took the stress out of it all! Thank you!... Read more
25th Aug 2021 (3 years ago)

T Tren

5/5 Stars
All the staff were lovely , found a beautiful family home, Skye was very helpful and the sales progressor was always updating me... Read more
Buyer
25th Aug 2021 (3 years ago)

J Lawson

5/5 Stars
Really posotive experience from the team at Griffin. Moved out of Essex and made the whole process very effortless... Read more
25th Aug 2021 (3 years ago)

Joe

5/5 Stars
Had a lovely conversation with jessica will hope she will be seeing me and the wife through to the end... Read more
25th Aug 2021 (3 years ago)

Anonymous Tenant

4/5 Stars
Highly recommended! friendly and professional service by sky, helped with every step, brilliant service! Thank you sky and rest of the team.... Read more
Tenant
25th Aug 2021 (3 years ago)

S Makepece

5/5 Stars
I special thank you to the whole Griffin team including Sonia and more importantly Curtis they made buying my first home easy and quick and answered all my problems straight away and pushed for a quick sale I will definatly be using them again for all future purchases. Would recommend them to anyone and am really glad I used them to help me find my first home.... Read more
Buyer
25th Aug 2021 (3 years ago)

Z Has

1/5 Stars
Call as soon as a property went up - a week later rang to confirm it is still going ahead to be told there was no record of my booking Booked again - again no confirmation 3rd call - turns out all the viewing times have changed and they cannot squeeze me in - then to be told they have offers anyway without viewings Horrendous communication and poor work ethic - i would say stay away but there is nothing in place to stop cowboy estate agents.... Read more
16th Aug 2021 (3 years ago)

B Rutledge

5/5 Stars
Griffin managed my flat for about 3-4 years before helping me to sell it. I always found them to be pleasant, polite, proactive, trustworthy, and responsive. I would highly recommend them.... Read more
Seller
7th Aug 2021 (3 years ago)

S Robinson

1/5 Stars
Poor communication from.Block management department. Endless calls chasing Griffin up to fill out relevant paperwork in regards to how they deal with their leases. This left me and my family exhausted, frustrated and very, very upset. All this could have been avoided with good communication and a professional service. Avoid using this company as the staff I dealt with here where dismissive, unresponsive and very 'forgetful' .... Read more
15th Jun 2021 (3 years ago)

K Peach

1/5 Stars
Never replied to my enquiry... Read more
9th Jun 2021 (3 years ago)

Yvonne

3/5 Stars
Just wanted to say a big thank you to Gary at Griffins at grays estate agents. Always at hand to help .... Read more
19th May 2021 (3 years ago)

D aa

1/5 Stars
Every time you call them they will say the person in charge with the house is busy and they will call you back...I did call them in the last 4 months and I am not the only one. They are just amateurs under a big brand but will not take long untill people will stop using services from Griffin. If u want to use them have fun you will not have a house ????????????????????????... Read more
25th Apr 2021 (3 years ago)

Klima

5/5 Stars
Great service... Read more
1st Apr 2021 (3 years ago)

A mitchell

1/5 Stars
Griffins grays does not even deserve this 1 star, After living in a property with black mould and being told "there are people with worse mould than you on our registers" by the 'manager', dealing with no hot water or heating for a year and having to use our own heaters and rely on the kettle to wash up.. luckily the electric shower worked but that was one of the only things that did. Called to report these problems as new renters and was told they would sort them out; did not mention that this needed to be reported online complained multiple times until Angela a very nice helpful lady at griffins finally listened to us! May I add she was the only one who was nice helpful and proffessional; Angela if you are reading this love you deserve way better and get out of there ASAP. As for Zoe and the rest of the teenagers who go in everyday with their 'Kevin and Perry' attitude grunting at people being blunt and damn right rude.. Learn some manners, get some people skills and maybe educate yourselves on how to be slightly more professional when dealing with paying clients. Would NEVER recommend griffins grays to anyone not even my worst enemy think the place needs to either shut down completely or sack all the current staff and try again.. -1 out of 5 guys would not reccomend.... Read more
Tenant
29th Mar 2021 (3 years ago)

K Jalowica

1/5 Stars
they treat people badly. It is the agencies that should close or teach the people working there good manners and culture... Read more
24th Feb 2021 (3 years ago)

M Marin

1/5 Stars
This company don’t tell you in the first step what documents you need to rent a house but if you want to rent a house they take a holding fee without a invoice and after if you folding with the income they don’t give the money back! This is robbery... Read more
Tenant
17th Feb 2021 (3 years ago)

M Whitaker

1/5 Stars
Absolutely disgraceful service from Griffin. Instructed solicitors to pursue a service charge before even calling or emailing to tell me there was an outstanding balance. Was told letters were sent to the subject property, however I was not residing at the address when the letters were sent. Was told their policy is to send letters - as if this means anything. Just because something is your policy, this doesn't make it right. Spoke to Nick on the phone who promised I would receive a call back from Desmond which never happened. Case was picked up by Steph who said I wouldn't recieve a call from Desmond due to the fact it had already been handed to the solicitors. I then responded explaining how I thought this was unreasonable, and that I would be happy to pay the service charge, but would leave a negative review if the issue was not resolved circumventing the solicitors. I was told this was threatening and that my comments would be passed onto the solicitor as this was considered defamation - how helpful! This was sent via email, instead of them returning my calls as requested. Overall, totally negative and unhelpful experience from all staff members dealt with. Situation and review could have been completely avoided if any member of staff had called (or even emailed me) to pay the balance.... Read more
Landlord
4th Jan 2021 (4 years ago)

K Zukas

5/5 Stars
Okay ????... Read more
20th Dec 2020 (4 years ago)

J Koriya

1/5 Stars
Griffins Grays residentials , are the most unprofessional and disrespectful staff waste my three weeks time, bunch of jokes... Read more
15th Dec 2020 (4 years ago)

J Antony

1/5 Stars
Estate agents with no decency or consideration. Rudely spoken to particularly by Debbie who couldn't be bothered to reply to emails or phone calls I would often have to leave 2 or 3 messages first. I guess once they have your money the customer service goes out the window. Despite previously introducing other colleagues to the agency after my recent experience I have told everyone to steer clear. The guy name is Robbi . Very unprofessional but sweet talker I’m very disappointed this agency Never go again... Read more
15th Dec 2020 (4 years ago)

Heather

1/5 Stars
I had a terrible year with Griffin as a tenant. They are quick at responding when they are receiving money or it benefits them but diabolical when it's the other way around. The lack of communication their end is terrible and not just since COVID. For example, for our initial 3 month flat inspection at the end of last year, they decided to not inform us that the landlord had cancelled then argued with me over the phone. This is one example of many. Another issue I had with them was recently when I was receiving at least 2 phone calls a day for someone else to come and see the flat once we had announced we were leaving even though I had requested 3 times to not be rang due to being at work. However this was c ignored and they still rang me during work hours because they think they know best. The final straw for me was this week when I was trying to chase the return of my deposit which they took their lovely time sending me back. I tried to contact them for an update but this was ignored. I think in total there are 2 members of staff which appear to know what they are doing, one of which is fairly new. As for the rest they are rude, lazy and won't help you unless it benefits the company. Shocking.... Read more
Tenant
11th Nov 2020 (4 years ago)

E Hornsbury

1/5 Stars
This company will not reply to your enquiries and they are rude on the phone if you have low income. Avoid. They are not friendly or helpful at all. Very disappointed with griffin as they have many homes in the area up for rent.... Read more
Tenant
5th Nov 2020 (4 years ago)

A Acheampong

5/5 Stars
Very good customer service and friendly team... Read more
3rd Nov 2020 (4 years ago)

V Ward

1/5 Stars
Never seen this place... Read more
24th Sep 2020 (4 years ago)

V Magee

5/5 Stars
As always brilliant attentive staff. Very professional.... Read more
23rd Sep 2020 (4 years ago)

Shazza

1/5 Stars
very bad experience, staff are rude, unprofessional, tried to stitch me up with a purchase.... Read more
Buyer
24th Aug 2020 (4 years ago)

R Mierzwa

5/5 Stars
(Translated by Google) Good service (Original) Dobra obs?uga... Read more
6th Aug 2020 (4 years ago)

BKT

1/5 Stars
Terrible service , extremely rude on phone , trying to avoid them , shame they have so many houses in the market... Read more
3rd Aug 2020 (4 years ago)

C Lawson

5/5 Stars
My partner is currently buying a flat through Griffin, Gary has been fantastic. We have also dealt with Ashley in the past and today he gave us some really good advice even though he didn't have to. First class agency!... Read more
Buyer
24th Jul 2020 (4 years ago)

C Paterson

1/5 Stars
One of the worst companies I have ever worked with. They took over a property that was managed by a prior company and since then it was downhill. The lady managing it was terrible. And since we told them we were selling the property they just didn't want to know at all. THey have also lost our garage keys for which I had the pleasure of paying out 190 pounds which they refused to pay. Stay clear of this company.... Read more
Seller
30th Apr 2020 (4 years ago)

T Aslan

5/5 Stars
Griffin is every time help to people and work very hard... Read more
20th Mar 2020 (4 years ago)

D Manu

5/5 Stars
Amazing hotel with lovely staff... Read more
12th Mar 2020 (4 years ago)

B watch

4/5 Stars
Great staff lovely place... Read more
7th Feb 2020 (4 years ago)

N Garner

5/5 Stars
Professional and friendly staff... Read more
9th Jan 2020 (5 years ago)

V Dimitriu

2/5 Stars
????... Read more
25th Nov 2019 (5 years ago)

O T

1/5 Stars
Worse website ever. Looking for a house I see with the Griffin sign outside but the website is useless... Read more
19th Nov 2019 (5 years ago)

K Oj

1/5 Stars
An impossible place to get a booking with, you call up to get a booking they’ll hurry you off the phone and say they’ll call you back and they won’t. Tried to make several bookings a few weeks ago and not a single call back. I came close to getting a booking Chafford hundred once, but they said they haven’t got the current tenants contact details.. mind boggling stuff. The worst part is I called for that house continuously over the period of about 2 weeks and it was the same answer.. every time. Don’t normally write reviews but hopefully the star ratings will cause a change in the attitude of the business. The basic courtesy to not make a potential customer have to chase you up about bookings is just not there.... Read more
4th Oct 2019 (5 years ago)

P Newton

5/5 Stars
Great café for lunch and parks for up to 12 year olds. All very clean and well maintained.... Read more
17th Sep 2019 (5 years ago)

M Raihan

4/5 Stars
Good kebab... Read more
11th Aug 2019 (5 years ago)

C Anton

1/5 Stars
Appalling customer service.... Read more
19th Jun 2019 (5 years ago)

Alexandra

1/5 Stars
Terrible service! We have tried to call numerous time to get a viewing on a flat, kept being told we would be called back at the end of the day but no calls for confirmation after a couple of days. When we tried to call to see what is going on the person was very rude when I asked him to repeat what he said and then bluntly said there’s no confirmation without even apologising! All the agencies we’ve spoken to made us appointments on the spot or the latest at the end of the day! This agency doesn’t look like it wants to sell properties do not recommend at all.... Read more
19th Jun 2019 (5 years ago)

J Sinclair

3/5 Stars
We were left standing in the cold and no estate agent arrived. Robbie in the office was very polite and helpful though... Read more
11th Feb 2019 (5 years ago)

S Collar-Brown

5/5 Stars
I've dealt with various members of the Griffin team in Grays and found each and every one of them helpful, knowledgable and friendly in their approach to the sale of houses. They know their market inside out and have always trusted their advice so would highly recommend Ashley, Gary and the team to anyone looking for an agent in the South Essex area.... Read more
Seller
15th Jan 2019 (6 years ago)

I Morshed

5/5 Stars
I received some extensive advise amid not having any direct business with Griffin yet. Advise received is regarding the certain aspects of home improvement, conversion & legislation which other estate agents in the area do not have specialist knowledge of including the one that sold me the property! Both Chris Harley & Alan Webb have been very helpful. Chris has always addressed my queries with utmost seriousness & details. At first, I was hesitant about my informal query and did not expect this level of attention/information. I have indeed learnt a great deal out of our ongoing conversations and thank you Chris for your ongoing support.... Read more
1st Nov 2018 (6 years ago)

S R

5/5 Stars
Excellent professional company, Helen, Catherine are really knowledgeable.... Read more
19th Aug 2018 (6 years ago)

C florin

1/5 Stars
Poor agency . Doesn t care about customers, i was giving to them 1500 pounds and they agree with the landlord to stop from deposit 935 pounds! When i left the property i was cleaning, painting in the house and they still ask for 935 pounds for cleaning and paintinh... Read more
Tenant
9th Aug 2018 (6 years ago)

C Roe

5/5 Stars
Great service - as a landlord myslef I have found them easy to deal with and very professional - top marks... Read more
Landlord
30th Apr 2018 (6 years ago)

D Blake

3/5 Stars
Good at progressing a sale, not great at carrying out due diligence. They claimed to have a key ready for my surveyor and didnt have it on the day. They also didnt check the vendors claims to have fixed the gas supply. Now left with no gas on a property I have completed on, due to the vendor lying, so will have to take it up with them.... Read more
Buyer
28th Oct 2017 (7 years ago)

J Braqi

5/5 Stars
I have used griffin when we bought our first home. They were very helpful and professional throughout, The sales team were amazing, would definitely recommend. Thanks guys!... Read more
Buyer
15th May 2017 (7 years ago)

J Khan

1/5 Stars
Worst Esate agent in grays... Read more
29th Jan 2017 (8 years ago)

M Medic85

1/5 Stars
Awful agent! Pretty much ignored us for 10 months re harbouring a fraudulent tenant who is being chased by Basildon county courts for unpaid rent and Bailliffs fees... Read more
Landlord
13th Dec 2016 (8 years ago)

J Smith

1/5 Stars
I have tried this estate agent on a few occasions and have received terrible service, a complete waste of time and money. I would avoid at all costs!!... Read more
12th Jun 2016 (8 years ago)

T ade

1/5 Stars
Stay clear! I put in admin fee of £250 on a property and they were still showing the property around to prospective tenants until someone told me they haven't taken it off the market, I challenged it and emailed Ben Randall a member of staff who didn't reply to my email, after waiting a whole week under the pretext of 'checking reference' I called and spoke to Chris (the only decent chap among the lot, he should join a better company) who chased up the situation for me, apparently Ben Randall has presented 2 applicants for the same property to the Landlord and with applicant offering more money the Landlord swung the applicants way, I was never told this from the beginning of the application, I was clearly told by Ben that I'm the only applicant and the property will never be viewed except I pull out,subsequent findings proved otherwise. I don't understand how a business that called itself a family business will stoop so low to be involved in such sharp practices and can still look at themselves and be proud of not been honest and straightforward. There was no call , no email, no apology or even potential offer of any property despite the fact that I explained my situation to them that my rent expires in my present place and I will need to have a place sorted within a week, they were comfortable holding my money and playing me around like a game of chess. I don't like playing a race card but maybe they prefer a certain demographics or certain colour preference as the Ben Randall chap has that very cold unfriendly mien when the deal was transacted, he might be acting to script.... Read more
Tenant
30th Jul 2015 (9 years ago)

N L

5/5 Stars
What a great service I received from Griffin estate agents. I recently needed to rent a flat and went griffins on the off chance. The staff are so friendly and always keen to help you find what you are looking for rather than just show you what they need to get rid of. Thanks again guys for such a great service im over the moon with the flat and so is my son. Would recommend highly and would definitely use again.... Read more
Tenant
29th Jun 2015 (9 years ago)
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