M (M.A.S.K)
Very Poor Customer Service and Communication
The customer service and communication from this company are terrible. Whenever I needed something replaced, they never answered my calls. I was forced to send messages on WhatsApp, which they rarely, if ever, replied to.
Despite living in the same flat for over five years, they never visited to check or fix anything. If something broke, I had to purchase it myself. After all this, they had the audacity to charge me for cleaning and printing fees, deducting the amount from my deposit.
I strongly advise against using this company. Their lack of responsibility and poor communication make them completely unreliable. I would never recommend them to anyone.... Read more
Tenant
24th Dec 2024 (7 weeks ago)
B cheung
I have a property next to a property managed by City Move and they are total lack of management is unbearable to me even as a neighbor.. A dead tree was the issue and they have ignored it even though i and the co-op repeated wrote to them about it. the tree then collapsed, damaging my out building. They no try to deny responsibiity and want me to address the owner even though this is their mismanagement. I would advise not to let them manage your property . They are generally negligent and passive aggressive.... Read more
Landlord
8th Dec 2024 (9 weeks ago)
H Lee
TERRIBLE AGENT! I was with them for two years and they never made any repairs I requested. And they raised the rent on me by £150/m without telling the landlord and pocketed the difference! Lazy criminals, do not ever use them!... Read more
Tenant
23rd Apr 2024 (9 mo. ago)
C Gordon
Sulthanah in the office is brilliant! She dealt with me in a very professional manner
Jay is also a very friendly agent.... Read more
28th Mar 2024 (10 mo. ago)
Z Komorowska
I was renting a flat for about 6 months and can't say a bad word - both Sulthanah and Jay are very responsive and helpful. No issues with the flat. Highly recommend!... Read more
Tenant
15th Sep 2023 (1 year ago)
S Ali
Excellent service very friendly and knowledgeable... Read more
13th May 2022 (2 years ago)
M CHOWDHURY
Mr Jahangir is a good guy and very helpful too.... Read more
14th Feb 2022 (2 years ago)
I Alexandra
I rented a room for one year from City move properties and was excellent location and for a good price. They always look after me and whenever something was not working in the house they response very quickly. I highly recommend this agency if you want tor rent a room or a flat.... Read more
Tenant
2nd Aug 2021 (3 years ago)
The most disgusting and unprofessional experience I’ve ever had! Terrible!! Rented a room out of a video as covid-19. The video and picture misrepresented the actual state/condition of the place! The flat full of mould and dump! Boiler not working! Room full of dust not even cleaned before renting it to a new tenant! How disgraceful. The agency worker don’t even know what they are talking about. I reported them to the private sector housing as the flat not conform to standards. I can even say more and more! DO NOT RENT FROM THEM.... Read more
Tenant
10th Jun 2021 (3 years ago)
C Crazykush
Very greedy money hungry landlords!... Read more
28th Apr 2021 (3 years ago)
R George-Williams
most incompetent, scammy estate agents, had the worse experience with them. Beware, don’t rent from them.
Gave a us a flat with half of its contents broken. Some weren’t even fixed during the whole duration of our tenancy.... Read more
Tenant
28th Apr 2021 (3 years ago)
Z Smit

Incompetent, overpriced and understaffed. Had a terrible experience with this agency. They use COVID as an excuse for not maintaining the property, but refuse to show the same amount of flexibility and understanding for tenants in need of reasonable communication because of COVID. If you want value for your money you should absolutely not rent accommodation through City Move. With this review I hope to warn anyone who thinks about entering into an agreement with City Move.
I am using an alias because I have seen that this agency discloses information about the financial situation of former tenants to discredit their bad reviews. According to the UK GDPR (rec. 75), such information classifies as sensitive data, and a violation to protect such data counts as a violation of the individual's rights. Furthermore, as you can see in the other screenshot, they had to give themselves a high rating because their rating was too low.
They'll probably come up with a predictable reply such as "We don't find your name in the records, you must have the wrong agency" or "Your review is false and dishonest".
Truth is that they would do the city a big favour by closing down their business.... Read more
Tenant
12th Apr 2021 (3 years ago)
J Antonyo
Helpful people and so happy with the room and the house with everything... Read more
1st Feb 2021 (4 years ago)
J Delkic
Enquired about a property I was interested TWICE in 1 day but was told both times that someone will call me back shortly with an answer. Left me waiting around all day without a word. Very frustrating and unprofessional.... Read more
17th Jun 2020 (4 years ago)
L Fortmann
Great service, and really friendly and helpful staff!... Read more
5th Jun 2020 (4 years ago)
Z Hussain
I rented a lovely property through City Move a couple of years ago. The landlords were so helpful and easy going and the whole office especially Jay were so lovely. Every time I had a problem I just popped in. Even a couple of years later when I have reached out for help Jay has been so helpful and responsive. Would recommend to anyone if you’re looking for a high quality and reliable renting experience! Thank you... Read more
Tenant
4th Jun 2020 (4 years ago)
Jennifer
Almost three years ago I found a lovely room in Bethnal Green thanks to them. They are helpful and always available for any request that I’ve had.
Because of work I had to relocate to south- east London But if not I would have stayed there. ????... Read more
Tenant
3rd Mar 2020 (4 years ago)
D M
Citymove Estates has provided an excellent service. The staff are Polite and provide excellent customer service. We have been a customer for numerous years and received excellent services continuously. Highly recommend the agency as they take care of all related matters.... Read more
15th Nov 2019 (5 years ago)
D International
Fantastic agency with excellent customer service. Jay and his team took care of clients and everything got done as we requested. Highly recommend it if you are a looking for a professional service, thank you.... Read more
15th Nov 2019 (5 years ago)
M Cool
Nice people... Read more
16th Oct 2019 (5 years ago)
D Vallender
Very greedy and unpleasant people.
Poor, dismissive and aggressive communication.
Will take any money the can from you and deliberately mislead you.
Avoid!... Read more
12th Sep 2019 (5 years ago)
Really greedy and unpleasant people.
Appalling communication usually in short, aggressive, one scentance emails.
Have no interest in tenants, just money.... Read more
Tenant
12th Sep 2019 (5 years ago)
T Resolve
Very kind staff... Read more
9th Sep 2019 (5 years ago)
S Padmanabhan
They tried to scam me of 150£ for normal wear and tear. DPS ruled it in favour of me.
Other than that, they need to be more attentive of the properties.... Read more
Tenant
7th Aug 2019 (5 years ago)
J maalej
City Move Estate has been fantastic in my flat hunt! They’ve helped me secure a sort term tenancy and have been great to work with on a long term solution as well.... Read more
Tenant
10th Jul 2019 (5 years ago)
M luthbrook
I had great experience with City Move Estate. They were extremely helpful and supportive. I found them responsive and invested in their job. I recommend this agency and would collaborate with them again in the future if needed.... Read more
8th Jul 2019 (5 years ago)
A Lavezzini
Very helpful and responsive team, DPS deposit protection scheme, 150 agency fee (2019 price), great value for money in London, I recommend them... Read more
30th May 2019 (5 years ago)
P PEÑA

City Move Estate agents may be considered one of the worst agencies in London. The specific reasons for this honourable recognition are listed below:
1. It is an agency that only thinks about the way of getting more money from the tenant.
2. They do not consider the tenant as a client.
3. They are not gentle with the tenant, as for example not giving at least the 24 hours stipulated notice to enter the property.
4. They are negligent with their responsibility of assuring safety and higenic conditions for living in the property, as for example mice control and fire alarm.
5. They are in the position to break the contract whenever they want.
6. They do not always place the deposit on a secure government account.
7. They just get in touch with the tenants when more money is requested, but never to sort out issues raised by them.
8. They are highly unprofessional in the treat with the tenants.
Therefore I would never recommend this agency to anyone looking to move in London... Read more
Tenant
16th May 2019 (5 years ago)
K basha
Very nice agency, always there to help and they got beautiful houses at nice locations better than other agencies available around.very happy with the room i got and service received... Read more
Tenant
5th Apr 2019 (5 years ago)
M Janine
Arranging a viewing with this agency is ridiculous. Can you tell me how you arrange for me to view a room when the tenant doesn’t even know I am viewing!
Do not use!!... Read more
14th Mar 2019 (5 years ago)
M Callery
Paid my full deposit back within 1 week of the end of my tenancy. They use the Deposit Protection Service. Fixed everything in the flat that I asked them to fix.... Read more
Tenant
7th Mar 2019 (5 years ago)
G M
Frankly disappointing. Awful at replying to complaints. Left with a broken toilet for over a week whereby nobody could use it.
Staff are passive aggressive and lack understanding of basic customer service.
They do not communicate with tenants, and astonishingly ALWAYS fail to provide 24 hours notice.
Extremely unhappy with their services, therefore I would not recommend this agency.... Read more
Tenant
3rd Mar 2019 (5 years ago)
A Tausch
Found a nice room for a good price in a good location. My room was repainted and I got a brand new bed. Agent did his best to fix anything is the flat that needed fixing!... Read more
Tenant
8th Sep 2018 (6 years ago)
Z Hussain
The best customer service I’ve come across in a long time. Aside from being friendly, professional and helpful throughout my tenancy, and being given a lovely, clean property for a fabulous price, the wonderful manager Jay kindly phoned me months after my tenancy ended about some money owed to me that I forgot to follow up on. You rarely encounter honesty such as this! I’d recommend City Move to anyone looking for an honest, efficient and trustworthy tenancy. Thanks guys! Z x... Read more
Tenant
14th Jul 2018 (6 years ago)
A Maha
When we got screwed over by our previous rental agency, Jay and the team at City Move Estate made moving into one of their properties as easy as possible.
There were a couple of problems with the property when we moved in (which is why this review is 4 starts instead of 5...) but they were remedied within 48hrs and we’re now happily settled into our new flat.
All in all our experience to date with the City Move Estate team has been great.... Read more
Tenant
24th Jun 2018 (6 years ago)
G 2
Very professional agent they run an efficient service and found from the time of my viewing to the end of my tenancy they handled everything smoothly. Although I have seen some negative reviews I find it hard to believe it’s the same agent because my experience was totally different on a positive. Will recommend .... Read more
Tenant
20th Jun 2018 (6 years ago)
I Itsallmaad
One agent named Jay absolutely rude and doesnt know a word of english, when we went to view a flat it was the dirtiest rooms ever and he tried acting like the room was clean. Absolute idiot and does not know how to treat his clients with respect. Would not recommend at all.... Read more
10th Jun 2018 (6 years ago)
H Jones
Fair and honest with the clients. But the prices could be lower.... Read more
9th Jan 2018 (7 years ago)
Helen
Arranged a viewing for today only to be told we could not access the property due to current tenant not being told about viewing ....complete shambles. Agent could have called me ahead of time but instead they waiting until I had travelled across London to be told. If this is how they run their business they should be embarrassed.... Read more
13th Dec 2017 (7 years ago)
B Mak
Good housing and property agent, quite helpful for searching... Read more
27th Oct 2017 (7 years ago)