P Sultana
Cranbrook Lettings is a great company that truly cares about its clients. The team is professional, friendly, and always available to answer any questions or concerns. Their quick replies and efficient service made the whole process easy and stress-free. Whenever I needed help, they were always there to provide the best solutions and support.If you're looking for a property, I highly recommend Cranbrook Lettings for their excellent service, reliable advice, and caring attitude.... Read more
4th Mar 2025 (7 weeks ago)
N gohel
I had a wonderful experience from start to finish. The team provided full support and promptly responded to any requests or queries I had. I will definitely recommend your services to my friends and family. Additionally, when we consider a mortgage in the future, we will certainly use your services again.... Read more
1st Mar 2025 (7 weeks ago)
P J
I had a fantastic experience with Cranbrook lettings.
The team was extremely personal and supportive in the process of renting a new place for me.
Nisha was incredibly supportive, understood my queries and responded quickly. Her efficiency and professionalism made everything smooth and hassle free.
Highly recommend!... Read more
Tenant
15th Dec 2024 (18 weeks ago)
M M
I had a wonderful experience with Cranbrook Lettings. Recently, I moved into a studio flat, and the entire process was smooth and stress-free. A special shoutout to Nisha, who went above and beyond to assist me every step of the way. Her support truly made a difference.
I would highly recommend Cranbrook Lettings to anyone looking for a hassle-free renting experience!... Read more
Tenant
14th Dec 2024 (18 weeks ago)
N Subramaniam
Cranbrook Lettings is a fantastic company that truly cares about its customers. They helped me find a wonderful property that matched all my requirements and was within my budget. The team is very kind, professional, and always ready to assist with any concerns or questions. They are quick to respond and make the whole process so easy and smooth. Every time I needed help, they were always there to provide the best solutions and support. The staff are knowledgeable, friendly, and go out of their way to ensure you’re happy. If you’re looking for a property, I highly recommend Cranbrook Lettings for their excellent service, reliable advice, and caring attitude. They truly are the best!... Read more
Tenant
26th Nov 2024 (21 weeks ago)
P Thevar
Cranbrook Lettings helped me in finding right tenant for my property. Fantastic job , they have been clear in providing right information and
made it simple - thank you cranbrook Lettings... Read more
Landlord
26th Nov 2024 (21 weeks ago)
J Thiruseelan
Cranbrook estate agents provide the best customer service to clients. When we had issues regarding our properties, they dealt with them in an effective and satisfactory manner. In addition, they give back to the community by providing jobs and helping train students with valuable transferrable skills in the property sector to enhance their career prospects.... Read more
10th Nov 2024 (23 weeks ago)
H parmar
I have been renting my luxury apartment with Cranbrook Lettings Ltd since 2021 and have had nothing but positive experiences so far. Raj, Laxmi and the entire team are very friendly and responsive. They have found me several reliable tenants and are always available for questions. All in all, I can highly recommend them as they are efficient, competent, and always a pleasure to deal with.... Read more
Landlord
28th Oct 2024 (25 weeks ago)
H R
I can't say enough positive things about Cranbrook Lettings Ltd. They offer a fantastic selection of services as Landlords of needs. Mrs Laxmi and all the staff are incredibly friendly and approachable, readily available to answer my questions and provide excellent service to find professional tenants. They are managing property very professionally and timely manner. They made me feel welcomed and valued as a customer. Cranbrook Lettings Ltd is best estate agent in Ilford. When Landlord or tenant contact them, they are always available to assist them.
If you have any property lettings or sales, contact them for all your property needs and I highly recommend it to others.... Read more
Landlord
26th Oct 2024 (25 weeks ago)
H Bond
Today I called twice to Cranbrook Lettings, as normal the reception staff promptly handled my call politely and professional manner. She listened me and the reason of my call and then took my details and forward my call to Senior executive.
Whenever we visit to the Cranbrook Lettings, we noticed even the busy period the team members are always receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately. Receptionist always promptly answering call and communicate politely professional manner then forwarding to appropriate team member. I must say all the staffs are very well trained.
We highly recommending to use this Estate Agents.... Read more
14th Oct 2024 (6 mo. ago)
K Natkunam
I got one property in this month
Really i like it
They give me on time... Read more
30th Sep 2024 (6 mo. ago)
S Popy

Beware of False Advertisement!
This agency do not think or care about us tenants whatsoever,We have letted 2 houses from them so far, on the last house we agreed that it would be unfurnished and have working fridge and washing machine.None of that was true.Both houses we agreed to the agency managing however the landlords seem to take management and the agency do not do anything at all. We have left both houses now and they do not help recover your deposit at all even though when returning the keys there was no problems.They give up managing but speak on the landlords side.The first property, we trusted the agents about the landlord but he kept the whole deposit and is refusing contact when we disputed (No details of reductions).Last Property, similar thing happened, False advertising (Landlord took half the garden he shows and house is not in the state shown) and horrible health and safety conditions for me and my children.He also lives in your loft with access to your home).Landlord took management and and kept majority of the deposit as rent arrears as we left the property on the date of the contract expiration.Mind you we paid for all of the property repairs and the landlord gave us 3 weeks notice(from expiration)for rent increase,not allowing us to give our 1 month notice(His claim for deduction).We left on the 13th of August and the landlord is deducting £1400 deposit for his mistake as 19 days rent.Not even including refunding us for all the emergency repairs.He also sent part of the deposit without allowing us to dispute.
Suddenly the agency are again mediating despite 'giving up' management.
The first property was 7 Buford Close
The last property is 167 Redbridge Lane East.... Read more
Tenant
21st Aug 2024 (7 mo. ago)
S Siddique
I received a call from this agency (Nisha) today, and the way she described their services was truly exceptional. I am hopeful that I will be able to rent a property through this agency, and I am confident that they will provide excellent service and ensure that all parties involved are satisfied.... Read more
M Jude
Cranbrook Lettings provided an exceptional experience in helping us find and move into our new home. The house is beautiful, and our landlord is incredibly kind. The team at Cranbrook Lettings was meticulous and efficient, ensuring everything was handled methodically and on time as promised. Their support made the entire process smooth and stress-free. Highly recommended!... Read more
Tenant
20th May 2024 (10 mo. ago)
V Tharmalingam
I found my new rental house through Cranbrook Lettings, and the entire process was hassle-free thanks to their excellent support. Their management style is seamless, making the experience smooth and stress-free. Sudhan, in particular, was incredibly friendly and accountable throughout the entire process. Cranbrook Lettings is a trustworthy and efficient service, and I highly recommend them.... Read more
Tenant
20th May 2024 (10 mo. ago)
T sree
Very efficient and trustworthy. Thank you Shakira for helping us to find out comfy place to live in.
Highly recommended ????... Read more
8th Apr 2024 (1 year ago)
A Sandu

This agency playing with people time and they lie to you in the face.
They added a flat on Tuesday/(yesterday 2/04/2024), on rightmove. My wife sent a request on email late that day.
I went next day in the morning at the agency and talk face to face with lady that manages that flat, and I gave them all details even more I said to her that my wife made the request on email. She didn't not even tried to find the email saying that take time but she says to me that the flat is not free for having views at this moment.
My wife called them at lunch time and they said to her that they have already an offer and if the offer is not accepted they will call her back.
After talking my wife, I went back to the agency and asked the lady why she did not told me that they have an offer and let me to spend time on trying to get a view.
The lady laughed in my face and said that she didn't say anything of what she said to me the first time we met, even more that she had views on Saturdays and she got an offer.
They are so unprofessional!!
I am a good tenant with a fairly good annual income, we can provide reference letters from all our landlords. But I feel since I have a 2 year baby all the doors are shut for us like family and we get only lies.... Read more
Tenant
3rd Apr 2024 (1 year ago)
J Aluri
Cranbrook Lettings exceeded my expectations. Shakira's professionalism and guidance made the rental process seamless, and Lakshmi and Sudan's management ensured a hassle-free living experience. I'm grateful for their exceptional service and highly recommend Cranbrook Lettings to anyone seeking a reliable letting agency.... Read more
Tenant
17th Mar 2024 (1 year ago)
V hari
Quick service & very trustworthy..Shakira did an excellent job helping with all the procedures to get the property. there were no hidden fees. It was a great experience!”... Read more
Tenant
3rd Nov 2023 (1 year ago)
K Gill
Cranbrook service is excellent and her staff is very cooperative... Read more
22nd Oct 2023 (1 year ago)
S Gill
Excellent service... Read more
22nd Oct 2023 (1 year ago)
C C
Truly excellent... Read more
2nd Oct 2023 (1 year ago)
N Haidar
Excellence staff. Polite and decent. Very responsive. Makes things easy and straight forward. Very professional and guide you well through the process. Very high level of communication. High quality properties and well cared for.
I highly recommend this agency and its’ staff:
Shakira, Sudan... Read more
15th Sep 2023 (1 year ago)
L vinay

I cannot speak highly enough of Cranbrook Lettings and the exceptional team of Sudan, Shakira, Lakshmi, and Meenakshi. My journey with them has been nothing short of extraordinary. From the moment I reached out to them, they displayed a level of professionalism, dedication, and expertise that is truly unmatched in the industry.
Shakira and Sudan guided me through every step of the rental process with utmost care and attention. They helped me find the perfect property that met all my requirements and then some. What truly sets them apart is their commitment to their clients. They didn't just stop at finding the property; they continued to be a pillar of support throughout my tenancy.
Any issues or concerns I had with the property were addressed promptly and efficiently. It's rare to find a team that not only excels in property management but also genuinely cares about the well-being and satisfaction of their clients.
Cranbrook Lettings and their outstanding team have redefined my expectations when it comes to renting a property. Their dedication to excellence, their unwavering support, and their ability to turn challenging situations into smooth solutions are qualities that are truly outstanding.
If you're looking for a real estate partner who will go above and beyond to make your renting experience exceptional, look no further than Cranbrook Lettings. I can confidently say that they have earned my trust and gratitude, and I wholeheartedly recommend their services to anyone seeking a top-tier rental experience... Read more
Tenant
9th Sep 2023 (1 year ago)
V Kumar
My experience with Cranbrook Lettings has been outstanding. The team, including Sudan, Shakira, Lakshmi, and Meenakshi, has been instrumental in ensuring a seamless rental experience. Not only did they help me find the perfect property, but they also displayed exceptional dedication by promptly addressing any concerns. I highly recommend their services... Read more
Tenant
9th Sep 2023 (1 year ago)
A lakkepuram
Cranbrook Lettings deserves all the praise for their top-tier service. Sudan, Shakira, Lakshmi, and Meenakshi provided me with unparalleled support from day one. Their proactive approach in resolving property issues sets them apart. I'm thoroughly impressed with their professionalism and would gladly recommend them to anyone seeking rental assistance... Read more
Tenant
9th Sep 2023 (1 year ago)
L sv
My experience with Cranbrook Lettings has been truly exceptional. Sudan, Shakira, Lakshmi, and Meenakshi were there for me every step of the way, ensuring that my renting experience was smooth and worry-free. They handled property issues promptly and efficiently, and I can't recommend their services enough... Read more
Tenant
9th Sep 2023 (1 year ago)
S L
My experience with Cranbrook Lettings has been nothing short of amazing. Sudan, Shakira, Lakshmi, and Meenakshi went above and beyond to assist me in every aspect of renting. They were not only responsive but also proactive in resolving any property-related issues. I couldn't have asked for a better team to support me during my tenancy.... Read more
Tenant
9th Sep 2023 (1 year ago)
R Abdul
We had never dealt with such a friendly, professional, kind and caring Lettings team until we met Sudan and Team (Cranbrook Lettings Ltd). We were not a number or pound sign but people were looking for a family home. Sudan was patient, helpful, honest and listened to all our needs.
Sudan has been amazing from start to finish and continues assisting us till the closure.
Nothing is too much trouble, and Sudan always has the answers.
Cranbrook Lettings Ltd. is the only place you need to visit when looking for a new home.
Even the team (Laxmi, Meenakshi and Shakira) behind the scenes are excellent and very helpful.... Read more
9th Sep 2023 (1 year ago)
S latha
Worst worst worst lettings. These guys make money, they are just for the sake of money. I don't recommend this to anyone. Beware if you are taking any rooms from them. Don't know on which day you gonna stay on the road by losing money . I am telling you from my personal experience guys... Read more
Tenant
8th Sep 2023 (1 year ago)
A das

I recently had the pleasure of working with Cranbrook Lettings, and I must say that my experience with them was exceptional from start to finish. Mr. Sudan, our dedicated agent, played a pivotal role in ensuring we found the perfect property, and I couldn't be happier with the service we received.
From the moment we first contacted Cranbrook Lettings, it was evident that their professionalism and commitment to customer satisfaction were second to none. Mr. Sudan, in particular, stood out as an outstanding guide throughout our property search journey. His knowledge of the local market was impressive, and he took the time to understand our specific requirements and preferences.
What truly sets Mr. Sudan and Cranbrook Lettings apart is their dedication to going the extra mile. They didn't just show us properties that matched our criteria; they provided valuable insights into each neighborhood, the surrounding amenities, and the rental market trends. This made us feel well-informed and confident in our decisions.
One of the most remarkable aspects of our experience with Cranbrook Lettings was their transparency and honesty. Mr. Sudan was upfront about every aspect of the properties we viewed, including any potential drawbacks. This level of transparency was greatly appreciated and showed their commitment to building trust with their clients.
Finally, with Mr. Sudan's guidance, we were able to secure a fantastic property that exceeded our expectations. The entire process, from property viewing to the final signing of the lease, was smooth and well-organized, thanks to Cranbrook Lettings' efficient team.
In conclusion, I highly recommend Cranbrook Lettings to anyone in search of a property in their service area. Their dedication to customer satisfaction, extensive knowledge of the local market, transparency, and exceptional service, especially thanks to Mr. Sudan, made our property search a truly pleasant and successful experience. If you want to work with a professional and reliable lettings agency that truly cares about its clients, look no further than Cranbrook Lettings.... Read more
Tenant
2nd Sep 2023 (1 year ago)

I recently had the pleasure of working with Cranbrook Lettings, and I must say that my experience with them was exceptional from start to finish. Mr. Sudan, our dedicated agent, played a pivotal role in ensuring we found the perfect property, and I couldn't be happier with the service we received.
From the moment we first contacted Cranbrook Lettings, it was evident that their professionalism and commitment to customer satisfaction were second to none. Mr. Sudan, in particular, stood out as an outstanding guide throughout our property search journey. His knowledge of the local market was impressive, and he took the time to understand our specific requirements and preferences.
What truly sets Mr. Sudan and Cranbrook Lettings apart is their dedication to going the extra mile. They didn't just show us properties that matched our criteria; they provided valuable insights into each neighborhood, the surrounding amenities, and the rental market trends. This made us feel well-informed and confident in our decisions.
One of the most remarkable aspects of our experience with Cranbrook Lettings was their transparency and honesty. Mr. Sudan was upfront about every aspect of the properties we viewed, including any potential drawbacks. This level of transparency was greatly appreciated and showed their commitment to building trust with their clients.
Finally, with Mr. Sudan's guidance, we were able to secure a fantastic property that exceeded our expectations. The entire process, from property viewing to the final signing of the lease, was smooth and well-organized, thanks to Cranbrook Lettings' efficient team.
In conclusion, I highly recommend Cranbrook Lettings to anyone in search of a property in their service area. Their dedication to customer satisfaction, extensive knowledge of the local market, transparency, and exceptional service, especially thanks to Mr. Sudan, made our property search a truly pleasant and successful experience. If you want to work with a professional and reliable lettings agency that truly cares about its clients, look no further than Cranbrook Lettings.... Read more
Tenant
2nd Sep 2023 (1 year ago)
M Reza
Amazing service. I would recommend them for anyone who needs urgent and suitable accommodation. They help me and my family settle in the new flat efficiently and effectively. Thank you Minakshi, Sudan and Laxmi for your endless support and help.... Read more
Tenant
5th May 2023 (1 year ago)
A DRYLINING
I definitely recommend!
Very friendly and helpful people and always happy to answer to all the questions ????... Read more
27th Apr 2023 (1 year ago)
A Quraishi
Visited them. They are absolutely helpful and transparent in the process.... Read more
27th Jan 2023 (2 years ago)
S Viayassaha
i really appreciate them for their efforts in handing over the key on time and a very good customer service .... Read more
21st Jan 2023 (2 years ago)
V Raghavendran
i really appreciate them for their efforts in handing over the key on time and a very good customer service .... Read more
21st Jan 2023 (2 years ago)
S Thangarajah
Amazing service! Efficient friendly and professional. Thank you so much. Recommend you to friends and family.
Rasiah Thangarajah... Read more
26th Oct 2022 (2 years ago)
S shaki
Absolutely brilliant from start to finish and SUDAN always making sure we are ok with everything that is going on. He is very professional , helpful and always went above and beyond for me !
Would recommend this company 100% and so friendly and efficient.
The staff at Cranbrook are very friendly and responsive to the needs of tenants, especially when it comes to any kind of procedure.
I would have no hesitation in recommending their services.... Read more
Tenant
23rd Sep 2022 (2 years ago)
V kondamudi
Very nice and helpful letting agency, sudham he is so good and very very helpful. He suggests very nice home to us. Never forget the help he did to us.
Very genuine and trustworthy person and trustworthy agency.
100% trust to gohead with them, just give them your requirements to sudham, he will fulfill to find your dream house.
That’s what situation happened to me.... Read more
23rd Sep 2022 (2 years ago)
P Ruchitha
SUDHAM was fantastic throughout each stage of the process. He always communicated very promptly with all relevant information. He was always very professional, friendly and knowledgeable. The cranbrook lettings is very welcoming and friendly.
I would definitely recommend Cranbrook lettings.... Read more
23rd Sep 2022 (2 years ago)
B Ramachandran
Sudhan and their team did excellent support to get house for letting. The process is very simple and the team did good follow up until the agreement completed.
Meenashi also did excellent support.
I really appreciate Sudhan support and he is very kind and explained about the each process and timeline.... Read more
Landlord
13th Sep 2022 (2 years ago)
S Said
Thanks Laxmi for all your support.... Read more
31st Aug 2022 (2 years ago)
K Sasi
Thank you Cranbrook Lettings
Highly professional and helpful team
Fast and friendly service
A special thanks to Laxmi
Highly recommended... Read more
11th Aug 2022 (2 years ago)
L lavi
Poor service... Read more
30th Jul 2022 (2 years ago)
R R
A big thanks to Cranbrook team, who helped us find a property and ensured that the entire process was smooth and efficient. They were very proactive in their approach and made sure we moved in on time.... Read more
30th Jul 2022 (2 years ago)
Bad service all around... Read more
Tenant
30th Jul 2022 (2 years ago)
? ????
Poor service, took down payment and told me that my rental offer was agreed and we talked with the landlord and everything was fine and agreed.
After few days( after we bought things for the new house) they decided to cancel the rental offer and pay us the down payment.
Shame on you and shame your company for doing these to people, I really hope only good businesses work in this field and not shady.
I hope people check these reviews before they do business with you.... Read more
29th Jul 2022 (2 years ago)
They have provided us excellent service in renting the house , would always recommend.... Read more
Tenant
4th Jul 2022 (2 years ago)
S raj
They provided me with wonderful house and good service , very pleased with the entire team , Laxmi , Raj and team , would recommend tenants to use this agency.... Read more
4th Jul 2022 (2 years ago)
G Nimova
Basically I liked the house I viewed but they have done everything wrong, not willing to answer questions and not willing to view the house properly, the guy who showed me the house was very rude.
I am guessing this works for you but it doesn't work for me, I recommend others to act like me and eventually only the good agents will have business.... Read more
11th May 2022 (2 years ago)
C Lowe

Edit: 1) Was connected with/worked with different agents throughout my time here, seemed to be little communication sharing as I would have to explain the same thing to different people
2) Because of the lack of communication between workers I was told certain requests regarding the apt would be taken care of (by Shanu at the showing) but told later it's not possible (by Laxmi)
3) When working with Laxim, it was near impossible to get her on the phone, it would take approx 2-3 emails, and 2 phone calls to get in touch with her, only to have her say she is busy and would call back soon..which she never did. I had to start contacting her collogue (Shanu) who was much more helpful, to transfer me to Laxim if I ever wanted to get any information (I have emails and call logs to prove, we spoke multiple times only after a barrage of attempts on my part)
4) Made unreasonable requests and became upset and yelled at my guarantor over the phone when we denied these requests
Original: Very rude, would leave many messages with them and no one would call back, wanted to get you off the phone as quick as possible... Read more
Tenant
3rd Nov 2021 (3 years ago)
Maclam
I have been thier customer for so many years and they never fail to give me what I needed. So friendly staffs and amazing customer service. Highly recommended!... Read more
1st Nov 2021 (3 years ago)
J K
Very trust worthy, thorough professional, helpful letting agent delivering customised service. Keep up the good work!... Read more
Landlord
19th Aug 2020 (4 years ago)
S Bance
Excellent staff and have worked with them for years. They carry out a
professional and honest job in letting our properties as well as managing them.... Read more
Landlord
12th Jun 2019 (5 years ago)
J Shremh
Extremely polite workers! Would recommend this place if you would like to be with a good agency!... Read more
23rd Jan 2019 (6 years ago)