Q Zhou
I rent a house from this agent and I felt really nice! the manager is very professional and kindness. I got my full deposit back easily hahahahaha. I really love this agent and hope to rent house from them again!... Read more
Tenant
19th Oct 2021 (3 years ago)
E Hwang
Nice service and very friendly and polite staffs. Always response quickly whatever I ask.... Read more
8th Jul 2021 (3 years ago)
M Maslyukov
I had one viewing with this estate agency, agent named Racha was very friendly and polite. After the viewing we arranged next day (Saturday) to see another property we said to meet a 15:00. Racha said it would be perfect for her and she works until 16:00. Me and my friend came early, i texted her to inform that we nearby.
Exactly at 15:00 i tried to knock and use the door bell, but obviously no one was there, i tired to call to the agent but phone was unavailable, i have tried few times, and left one voice mail.
I have send massage to another phone number(which was provided with address of agency) to ask if someone will come to show us the property,
also no one responded .
Its very unprofessional and not respectful customer service, i would suggest to people avoid them, dont waste your time.
Its my first review ever, because we just wasted our Saturday.
Really horrible customer service... Read more
14th Jun 2021 (3 years ago)
F Cassignol
Presley Orhue was always available to help us and reactive
Everything was easy to enter and leave the flat
Thanks... Read more
Tenant
26th Oct 2020 (4 years ago)
L Yu
Presley from crestwell has always been very responsive and fixed any issue we had almost immediately. He is incredibly honest and as a house we have only had positive experiences with him and the agency.... Read more
23rd Oct 2020 (4 years ago)
Rina
Very responsive, any queries have always been answered and dealt with promptly, and our property manager is friendly and handles everything efficiently. Would rent through Crestwell again and would definitely recommend!... Read more
Tenant
13th Aug 2020 (4 years ago)
L Hussain
Excellent service from Crestwell! From viewing date to move in date, all members of the team were attentive and very helpful. I could not recommend them more. I have had dealings with a few agencies in London and my experience with Crestwell has been by far the best.... Read more
Tenant
30th Jul 2020 (4 years ago)
T Mustapha
Great service, and available to help at all times. Fantastic property management (alongside a lovely property). Thoroughly recommended!... Read more
23rd Jul 2020 (4 years ago)
C Ali
Our experience with Crestwell has been very good. No issues in our first full year here, they have also responded well to us when needing furniture changes. No regrets in picking this flat and using them... Read more
22nd Jul 2020 (4 years ago)
T Rhodes
We have rented through Crestwell for the past year now. Our property manager has been very quick to respond and resolve any issues in a timely, high quality manner. All staff I've spoken to have also been very accommodating and welcoming to talk to. I would definitely rent through them again in future and would highly recommend!... Read more
Tenant
22nd Jul 2020 (4 years ago)
A Anonymous
Currently renting with Crestwell for the last year. They seem reasonable & were really responsive to any issues Ive had.... Read more
Tenant
21st Jul 2020 (4 years ago)
M Barr
Have rented through Crestwell for 3 years and they have been amazing! Really helpful anytime there were any issues (which was rare) and super flexible when we needed it! Would definitely rent through them again... Read more
Tenant
21st Jul 2020 (4 years ago)
S Convery
Highly professional outfit. Any issues (all relatively minor) have been sorted out quickly and efficiently. Out of office hours service also very good, and pretty unique from my experience of the London rental market.... Read more
Landlord
20th Jul 2020 (4 years ago)
S Parentini
Always ready to help and very kind during this pandemic to help me with the lendlord to get a reduction on the rent. Professional way of effort all needed.
Thank you... Read more
Tenant
20th Jul 2020 (4 years ago)
J Brown
Good experience, always quick to respond and any maintenance issues were attended to as soon as possible. I would use them again!... Read more
20th Jul 2020 (4 years ago)
K Grey
I rented a lovely room in a shared flat that was managed by Crestwell and had an excellent experience throughout the two years I lived there. Our property manager was responsive and professional. Repairs were always done in a timely manner and requests to make improvements to the flat (e.g. put in black out blinds) were always approved. Highly recommend them.... Read more
Tenant
20th Jul 2020 (4 years ago)
W Brown
Excellent service and fast response to any queries/issues.
Would 100% recommend!... Read more
20th Jul 2020 (4 years ago)
Natacha
I have been renting a property for a little over a year now.
They are very professional and the very few times I needed help, they have been super fast in responding and took care of it in the blink of an eye.
100% Recommended!!... Read more
Tenant
20th Jul 2020 (4 years ago)
J Bee
Rented from Crestwell while living in Highbury and found the experience extremely regrettable. This company consistently refused to conduct repairs and at the end of the tenancy charged us for damage we did not cause. Avoid at all costs.... Read more
Tenant
28th Apr 2020 (4 years ago)
G King

I have been renting with Crestwell's for coming up to 5 years now, which in itself should be testament that they are good agents. In the 5 years I have lived in two different flats but in the same building, now choosing to live alone rather than share.
They have always been supportive and very prompt at getting back to me on any issues however minor. They take good care of their buildings which are pleasantly decorated with nice solid furniture, lovely fitted kitchens and quality appliances. The deco and space also allows for you to make a flat your home and add your own touch. The flats are a very generous size.
Last winter my boiler was failing, but was quickly attended by experienced workman and eventually was quickly replaced with a very good quality brand. Every time any issues have occurred, they have been dealt with swiftly and by staff or contractors that are friendly and understanding.
The staff in the office always answer the phone and are polite and get back to you about any queries promptly.
Never been charged unfairly and the rent is fair for the area.
I pride myself in looking after my flat and the building where possible as if it were my own and they recognise this and appreciate the care. They too care for the building. Repairing and repainting where needed and providing a regular cleaner for the communal areas.
I have looked around quite a number of properties with view to rent in London but the Crestwell property I live in was the first I felt at home and respected in.They have also been very kind in letting me have my cat here! I hope to continue renting with them for as long as possible.... Read more
Tenant
20th Dec 2018 (6 years ago)
C Novis
Don't know how they remain in business when the manager behaves so rudely. Very poor public relations.... Read more
5th Dec 2018 (6 years ago)
E Pratt
I recently rented through Crestwell for two years, and had a really good experience. Any time there were any issues with the house we got immediate responses to queries and the problem was fixed. We've never had any unfair charges, and I've certainly not been charged for things that other agencies have (e.g. providing a tenancy reference). They were fair and transparent from the first day through to the last day, and were always professional and efficient whenever I've dealt with them. The moving out process was handled in good time and we had no issues whatsoever in return of deposits. I would happily rent a property through them in the future.... Read more
Tenant
19th Oct 2018 (6 years ago)
M Kreivenas
Verry untidy company and irresponsible, avoid this compony, should be closed.... Read more
18th Sep 2018 (6 years ago)
B Thommers

AVOID like the plague. They are akin to a scam. I rented a fairly expense place with them for a year, and after a few months I had dirty water coming out of the light sockets in the ceiling above my bed. The sockets exploded, dirty water splashed onto my bed. I had informed them in advance that the substance in the ceiling was showing cracks, no response from them. A few days later toilet water came out of the walls (I am also not sure how poorly constructed a building has to be to make this possible). Again, no response from them at first. They then moved me out of my room, demanded that I still pay rent, while they were moving heavy equipment and a construction team into my room. Repairs were supposed to take 1-2 weeks, ended up taking 1.5 months. I had to sleep on the couch, with dust from the heavy construction filling the entire flat. No reflection in compensation given. I developed serious health problems due to the continued presence of a construction team in the flat. Upon check out, we were charged an additional 900 pounds because some random stone in front of the fire place had a crack; probably due to the construction team's presence with their heavy equipment. Throughout the tenancy they were unhelpful, rude, and utterly incompetent. Avoid at any cost, they are an absolute nightmare. Renting with them for one year will make you age five years.... Read more
Tenant
23rd Aug 2018 (6 years ago)