Gates Estates - Barnsley Head Office

Barnsley

Gates Estates - Barnsley North Office

Gates Estates

Pinto Property - Barnsley

Crucible Sales & Lettings - Chapeltown

Hunters - Chapeltown

Happy Sales & Lettings - Chapeltown

Haybrook - Chapeltown

Your Move - Barnsley

A great start!
A welcoming viewing experience with Laura, a very quick and efficient referencing process with Megan (completed in a matter of hours from the time my initial application was accepted by the landlord) and responsive communication with Bethany and Kyle re. queries I had along the way.
All done and dusted within a few days and I'm now looking forward to moving into my new home in a few days' time.

Sold my house in under 2 weeks. The sales team were brilliant from start to finish they couldn't have been more helpful. Would recommend Gates Estates to anyone wanting to buy or sell their house in the future.

From start to finish, everything was so smooth and professional. From ringing up to inquire about a house to moving in was just less than 2 weeks, absolutely bloody brilliant! The team is so friendly and helpful! Thank you Megan, you're an absolute star and thank you the rest of Gates Estates team! :)

We changed to Gates from our previous letting agent due to us feeling that we weren’t getting a very good service. Gates have been amazing. Communication, care and attention have all been excellent. Whenever I have called, emailed or popped into the office, my query has been addressed swiftly and professionally. No hesitation to recommend with 5 stars. Thank you Megan and all the team, we look forward to continuing to work with you!

Very professional staff. I dealt mainly with Megan on the rental side. Would recommend 100% every time.

Ryan and the team at Gates Estates have managed my property for over ten years.
The customer service has been excellent and communication top drawer.
Recently I was informed by email(I live overseas) that there was a problem with a boiler and it would require a new one.
I approved and within one day a new one was fitted at a very reasonable price.
The Maintenance team sent me photos of the newly fitted boiler and copies of all receipts etc.

Got to be the best in Barnsley for property management

First time buyer. Had viewed several properties around Barnsley and Gates made it very easy to arrange viewings of good properties. Staff were very easy and professional when dealing with them and in the end managed to secure an excellent property at a great price. Couldn't recommend them enough!

Megan and the team at Gates Estates have been brilliant to deal with throughout our moving process. Absolutely fantastic service!

Having had many conversations with Gates Estates, in particular Megan & Kyle about looking for properties. They have been so helpful and friendly. They seem to go out of the way to make sure I got everything I needed.

Megan and the team at Gates made getting my new flat so easy. They kept me informed and up to date and all my queries were answered quickly. Can't wait to move in!! 
Thanks ????

Moved in hassle free on monday.... Megan and Kyle have been brilliant. A few slight issues low maintenance work needed. Contacted Kyle today and workman sorted for this week.... Can't ask for anything better 
Excellent service thankyou

The staff at Gates Estates couldn’t have made what could have been a rather stressful time more pleasant. Their easy going yet professional attitude put me and my partner at ease and made everything easy and accessible. 
Quick responses to any and all questions I had (there were a few) and delivered all information clearly and concisely.
All in all, I cannot fault their service.

Absolutely fantastic service. Nothing is too much trouble and they make every effort to make sure move in is as easy as possible. Fantastic staff that really care about you and your individual move in process, I would highly recommend

Absolutely fantastic service. Nothing is too much trouble and they make every effort to make sure move in is as easy as possible. Fantastic staff that really care about you and your individual move in process, I would highly recommend. Will definitely be putting my property on the market with them when the time comes to sell.

Absolutely fabulous service from Marc and Laura on the sale of our house. We were kept updated every week until we accepted an offer and also during the rest of the sale process. Laura went above and beyond to help when we had some issues with our solicitor and was exceedingly supportive  during a stressful time. Excellent service from an excellent team, I cannot recommend them highly enough.

I have had a very pleasant experience with Gates Estates renting our first house in Barnsley. I would definitely recommend them to family, friends and colleagues. Thank you Megan and your colleagues for making this experience an exciting one.

A great big thank you to a very special team.
I recently sold my house through Gates Estates Sheffield road Birdwell they kept me informed at all times. It sold in a record time of 6 days and I wouldn't hesitate to recommend to anyone

Christine Morris

Laura, you have been amazing! We have just purchased our first property through Gates Estates and we recieved amazing service from Laura and Nikki. We have had a bit of a long journey, after putting in an offer on a property at the beginning of May, the chain falling through and only just getting the keys to the property 6 months later- Laura was an amazing support throughout! Going above and beyond, keeping us up to date with everything; being the communicator between other clients in the chain & solicitors, just genuinely invested in making sure everything ran as smoothly as possible for us. Excellent customer service and would 100% recommend! Thank you Laura!!!

A big thank you to Gates Estates for supporting local businesses in the Barnsley area. Kyle regularly contacts us regarding appliance repairs in properties, easy to deal with and always on hand should any problems arise.
Thanks again for your continued support!
Bernards Domestic Appliance Repairs

I rent a property from this business, there very friendly and quick at getting back to you. Would highly recommend. Kyle Jones is lovely and really helpful.

Megan, Kyle and Beth have all been so helpful in finding us our perfect home. they are easy to contact and quick to answer any questions we have. the referencing process was a breeze and they have been a pleasure to deal with. Highly recommended!

Gates Estates sold our house! We wanted to move away to be nearer family and decided to go with Gates Estates to sell our house....we made the right decision. From the initial chat with Marc to the completion of the sale they were very helpful, polite, professional and efficient, we couldn't ask for more. The communication with Laura was excellent, she kept us informed on the progress and contacted solicitors to chase things up for us. They were a pleasure to deal with and we are so glad we chose them. Very impressed with the speed that they managed to sell our house too. They really have made our dream come true!!!

Philip & Amy

Gates Estates Have been fantastic in helping us secure our first property together and the one that has everything we wanted. We were shown around our new home by Melissa whom along with everyone else in the Lettings team has gone above and beyond for us to get this house. We would recommend Gates Estates to anyone whom is looking for an Estates agents they are fantastic.  Thank you so much.

Couldn’t ask for better advice from buying my first house to picking the right mortgage advisor and solicitors. They saved me thousands!!! (Literally). Absolutely awesome staff, they went more than the extra mile when I didn’t understand certain things and guided me through from start to finish. I would like to thank Nikki personally, you have really changed my life for the better thank you sooooo much Nikki!! Thank you Gates, I would recommend you to everyone!

I used Gates Estates in the sale of my properly, they were extremely helpful from start to finish, Nikki went above and beyond to help, advise and reassure me throughout the process and I can’t thank her enough!

A big thanks from us both Beth and her team for a superb, swift and efficient service. You even got us a higher rent plus getting it occupied within 2 weeks of it going on the market.

Superb.

Thanks a million

Regards
Joy & Keith M

I have recently used Gates Estates for the sale of my property. From start to finish they have been extremely helpful with every aspect of the sale. My solicitor and I both agree that Nikki the Sales Manager, has gone over and above to help push the sale through to completion, keeping all parties updated frequently and I can't thank her enough! 
With this being my first house sale experience, I felt like I had the support I needed from the team and I will definitely use Gates Estates again! (P.S Their rates were also cheaper than the other local agents I compared with)

Having been stung in the past, with a corporate estate agent, I was nervous giving my rental portfolio to another agent. Beth and the team at Gates Estates took all my anxiety away! With great communication, the team are all polite and proactive, and have let out two of my properties in recent months. 
Thanks guys. Here's to more successful lets and a great partnership.

Was recommend to this agent, and well warranted too.  Had communication problems from my previous agent.  So far Gates Estates have been very professional in all aspects.  *** Highly Recommend ***

Best Agency in Barnsley.
Very quick responses to any questions or queries.
Maintenance issues has been dealt with very quickly by Kyle who always communicates very efficiantly and clearly.

Viewers every week Nikki was absolutely fabulous!!! She ensured my property was marketed accurately and to its best ability.  She attended to detail and was the best agent I’ve ever ever dealt with. My property didn’t sell but I have had excellent positive feedback and am looking to remarked to sell or rent in the next few weeks I would highly recommend Nikki as contact person as she kept me fully informed at all times.  Thank you

Gates Estates, and the lettings team particularly, have helped me greatly in letting out my rental property, at an emotional time for me. With their great support and advise, they found a wonderful tenant for me, at a great price, I'm a speedy time! 
Well worth the let fee! 
Thanks Beth and everyone at Gates Estates for your continued support.

I’m not one to write reviews but needed to express what a fantastic service I received from Gates Estates. I have not sold a house for along time but Sarah in the sales team took care of everything. I had a few issues with the sale of my property but Sarah managed to negotiate and sort them all out. I can’t thank her enough. Gates Estates is definitely worth considering if your looking to sell your home.

Incompetent, dreadful service. Emma in particular lied to us regarding having called us and as a result we lost our on a house we were desperate for. DO NOT USE THIS AGENCY!! Staff are rude, sarcastic and laugh on the phone when you report a problem. Worst service I’ve ever received and we shall be reviewing elsewhere online to ensure others are aware to avoid.

They work with you in order to give you a great letting experience because they care. When it comes to problem solving they act fast and effective. Although it has been a short while that I rent through their company the start of the tenancy is when you usually need them the most and when you realize that they are here for you happy to help you with anything then you are just lucky to have them. I appreciate your great customer service. Keep up the good work. Thank you.

I dealt with Ela and Lesley who both assisted in helping secure a property for my father. Both were extremely friendly and professional and done their utmost to provide an excellent service at all times. The paperwork/referencing process was slick and seamless and I would certainly recommend them to others.

Excellent! 
One of the easiest processes I’ve experienced when letting a place.
Staff are welcoming, warm, and friendly, and any issues that needed sorted were taken care of swiftly. 
Couldn’t recommend more!

Brilliant service, terrific comunication , genius especially  Chris . Others Could do a little better with tenent selection due to the crazy bastard that moved into our shared accommodation  and robbed us all , no druggies please ???? Excellent estate agent definitely reccomend.

What a fabulous company, made the daunting 200 mile move from London to Barnsley seem almost easy.
An especial thank you to Ela who answered all queries both efficiently  and politely; Ela should ever need a job in customer services I have a vacancy for you!

Great service from start to finish. Gates looked after everything and answered any queries we had. Superb

Really shocking business in all honesty. They don't keep their data up to date, they don't actually care about the tennents, they don't put additional things like pet deposits into the DPR scheme and they don't maintain records. If you ask for access to all data that they have on you they don't fulfill the request. After 6 months of moving out of the property (gates estates knew because we gave them the keys back, they also did the moving out check and all that, plus we've not been giving them any money for the last 6 months) the estate agents then call me asking for access to the property to do a gas safety check.

If you are in the unfortunate position of having these as the agents dealing with your tenancy, then my advice is this. Make sure you get absolutely everything in writing, make sure you keep all emails and all letters and do not rely on them to provide you with access to data about yourself. Also, make sure that you get and check your DPR documents and logins and make sure if you do give more deposit money that you have that added to the DPR.

I have been with many agents so far one i am very satisfied with..
Very friendly and helpful.. In the office Miss Ella is very quickly to Sort things out too.. And very helpful when you need something.. 
Just a phone call or email away ????????
No matter how much you call them they try to solve your problem til its sorted... 
I highly recommend xx

I have been using Gates Estates for a few months now and are really please with their professionalism. Nothing is too much trouble! Ela has been my go to person dealing with my property, Ela has great customer service skills and always does what she promises to do.

Ela was fab! She was always in contact with me and kept me in the loop. When I went into the office Ela was friendly and welcoming. Both myself and my guarantor said what a lovely lady! Ela was always prompt and efficient. Thank you for making everything so easy for me.

Gate estates are the best in barnsley .specially Ela she is the best girl I ever meet .very helpful very understandable ,very talkative and one of the best thing she always got a big smile on her face .i will recommend every one to use them .ELA ALL THE WAY .??????

Recently used Gates Estates to rent a property, from the very beginning of the process the company and Ela specifically have been really professional and very responsive to every contact made, ensured the whole process before, during and after completing has been very smooth.
Very happy and would use again in the future.

I just rent from gates house, very pleasant co-operation, very good approach to customer, especially helpful lady Ela, I recommend 100%!

I used Gates Estates to sell my property. The team were very professional and courteous throughout and dealt with all my enquiries immediately and competently. I live hundreds of miles away from the property I was selling and the team made this process as stress free as they possibly could! Thanks to Helen and the rest of the team.

Definitely one of the best agency that I have been with plus Elzbieta Kubica-Marcela was amazing and helpful with all our enquires and a prompt responder to our needs. Best choice I ever had and strongly recommend their services.

Gates really go out of their way to help. The purchase process was very seamless. No silly hoops to jump through like a lot of other agents make you do. I ended up renting a property through them too and the service was so quick and efficient, I barely had to lift a finger. They have since been managing my properties since Jan 2016 and not a bad word to say. Really recommend them over anyone else I've dealt with in Barnsley

A good local company to use very freindly and to be honest if i ever got a chance to work for them i would as i can not praise gates enough

I have dealt with Gates Estates for the last three years as a landlord where they act as letting agent. 

I have always found them to be courteous and prompt. Their communication via telephone and/or email has always been to a standard with which I have been very happy. 

I would have no hesitation in recommending them as a letting agent based on my personal experience.

We used Gates Estates for the sale of our property and they provided an outstanding service. Me and my Husband currently live aboard so this process was not easy but thank to Helen, the process was effortless. Based upon this experience, we then used Gates Estates for the buying and renting of our new property and yet again, an outstanding service was provided. 

I honestly cannot praise them enough and really do go the extra mile with all the services provided. 

Thanks, 

Cat

Fantastic from start to finish it's my first time orivert renting and they have made it so easy for me and I would recommend to anyone the agent ela I delt with was amazing as was the whole team 10 out of 10 would recommend

Gates Estates act as my agents for my three rental properties. I work very closely with them and have to say that they make letting my properties pretty straightforward. They communicate with me regularly and quickly fill any one of my properties when it becomes vacant. I do recommend them .Thank you .

Very good housing agency. We liked their approach to the customers, very kind and helpful. I would recommend anyone looking for a home. Big thanks to Mrs. Elzbieta Kubica for great cooperation and hard work in finding a home for us. Joanna and Marek Z.

After marketing my property with Gates, I had trouble from almost the outset. So I instructed another agent also on the basis of 'may the best one win!' I was promptly called by a lady from Gates once they found out I had added another agent, & whom was exceptionally rude and challenged my decision to instruct another agent, I merely shrugged this off & put it down to her having a bad day. I was also informed at this point that I'd received an offer on my property (one I would have taken I might add) but that I had rejected it?! Simply untrue, & I'd never had a call to advise me of any offer in the first place, never mind reject it!

They did eventually sell the house & I accepted a lower offer from a new buyer. This was traumatic to say the least, the new purchaser wanting to change the goal posts, push move in dates all the time etc.. Eventually I cracked & pulled the sale from that purchaser as enough was enough.

Very quickly the other agent sold it as someone had been waiting in line in case things fell through, I accepted an offer the same as the previous purchaser (so wasn't Gazumping), the sale went through. Months went by & I applied for a new mortgage, my credit file showed an alert of a CCJ on it....yes you guessed from Gates Estates!! they had underhandedly sent letters of correspondence to the wrong address & not the one they had on file & had used previously.  A court date went by that I had no way of knowing was happening & low and behold a judge issued me with a CCJ. Luckily I caught this in time, paid the judgement of £1500 to clear my name. This stinks as they claim the charge of £1500 was for "Admin" they did absolutely nothing as the sale had hardly progressed with them, they did almost zero advertising, & when I asked for a breakdown of why the charge was so high I basically got a copy of & invoice which said "charges for sale - £1500"!!!

Do not trust, his staff are rude, discourteous, liars & made me feel like I was a nuisance not a valued customer, they didn't give the service one should expect from an agent & they clearly have admin issues if they cant tell whether I have had an offer made on a property or sending legal admin to unknown addresses, in my case a court summons! - Smells a bit fishy to me don't you think?

Excellent customer service,  dealt with our application quickly with no hassle, would definitely recommend

Used gates estates 1st time buying house they was OK Not perfect ( then just recently sold our house so we used them again as they was a couple of doors up the road we was hoping to get out asap and the buyer was hoping to get in asap no chain involved ! it felt as though we did all the work getting in touch with solicitors etc and every time we got in touch with gates all we got back was we will ring u later and let you know, and never rang!or an agent wasn't in the office said we will get back in touch, and never did then to top all this off we got charged a ridiculous fee including 270 vat which I don't think they deserved with the lack of effort lesson learned never use these again!!

Ryan and Sarah made the process of selling our house a really stress free and quick process. It was sold within 48 hrs of being listed on rightmove and there website. Very helpful when it came to negotiations and kept us informed throughout the process. Ryan took the time to get the details correct and spent a good amount of time taking pictures and the floor plan to ensure. Great service

I've used several other Estate Agents in the area but after I used Gates Estates I've never needed anyone else. They deal with all my property purchases, sales and letting management. Cant rate them high enough!

Would recommend gates estates without hesitation professional staff who managed my property with no problems what so ever .

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