Anonymous Homeseller
Very professional made selling my house easy... Read more
Seller
18th Dec 2024 (9 weeks ago)
Ellis
Not very helpful shit show from start overpriced the house and no end of problems since getting the keys some that i wasnt told about and lied to me multiple times not happy wouldnt recommend... Read more
Buyer
5th Nov 2024 (15 weeks ago)
G Low
Our journey with WHBrown was very mixed. Initially, they couldn't do enough for us. Our house purchase turned into a bit of a nightmare, through no fault of our own but lots of changes in staff hindered communication and lots of calls that were supposed to be returned to us never were. It was very disappointing when nearing the end of our purchase a member of staff behaved unprofessionally and actually made both myself and my husband want to withdraw from the sale. I did express my concerns about this conduct and was informed the member of staff would call and apologise for his behaviour but this did not happen.... Read more
Buyer
4th Nov 2024 (15 weeks ago)
O Graham
Cannot thank Donna enough for her help with my mortgage. I was really anxious and she eased all of my stress and made everything so straight forward for me. If you are looking for mortgage advice and support I would absolutely say GO SEE DONNA !!! Thank you sooo much for your help... Read more
20th Oct 2024 (17 weeks ago)
J Golf
Tom was absolutely exceptional helping us with our mortgage, professional and straightforward yet added a real personal touch. Highly recommend, definitely made our move a lot easier than first thought.... Read more
Buyer
18th Oct 2024 (17 weeks ago)
T maher
Great experience using William H brown, found me a buyer within a couple of weeks. The pre-marketing stage was superb and I felt really looked after by Lily and Tom. So far, so good!... Read more
Seller
18th Oct 2024 (17 weeks ago)
H Oxley
Was made a great deal easier through strong communication which was never present in prior estate agents I have used, thanks to Abi who made thing very clear and simple.... Read more
18th Oct 2024 (17 weeks ago)
A Mcrae
Abi was friendly and informative without being confusing. Made the whole process much easier than I'd been expecting. Would definitely recommend Abi and the barnsley branch of William H. Brown... Read more
18th Oct 2024 (17 weeks ago)
Kerry
Thank you WH Brown for selling my property for the full asking price within a week! Complete professionals from the outset. I have been fully informed at every step and the quality of their marketing is fantastic. Thanks to all the team at Barnsley, and a special mention to Olivia who listed my property and assisted with the viewings. Thank you so much! I would highly recommend WH Brown to others.... Read more
Seller
18th Oct 2024 (17 weeks ago)
H Innes
Abi was really lovely and helpful, explained everything really well as I was unsure on a few things. Made the whole process so smooth! Would definitely recommend William H Brown Barnsley, and Abi!... Read more
18th Oct 2024 (17 weeks ago)
J Swfc
Abi was amazing! I couldn't recommend her more she made buying my first house a lot easier than I expected. Quick to reply to emails and answer any questions i had. 5 stars all round thankyou!... Read more
Buyer
18th Oct 2024 (17 weeks ago)
B Taylor
William h brown have such friendly staff! i came into branch and enquired about a property I saw in the front window, I was greeted straight away and my questions were answered in great details.... Read more
18th Oct 2024 (17 weeks ago)
L C
Had some mortgage advice from Sarah, who I can’t recommend enough. She was really friendly and explained everything thoroughly whilst putting us at immediate ease. Thank you Sarah ????... Read more
18th Oct 2024 (17 weeks ago)
A R

If I could give minus stars I would
I can not express how awful my experience has been and would never EVER encourage anybody to sell their house with William H Brown Barnsley.
1. It is now clear they overvalued my house by £30,000 to get me excited and pick them as an agent.
2. It took weeks before a for sale sign was outside my house, on a main road this is basic?
3. I had viewings booked without checking my availability, when I phoned to ensure they were cancelled I had people turning up at my door to view still as they had clearly not cancelled viewings - this happened twice. A lady turned up to view my house with a baby when the viewing had been cancelled days before and she was never informed by the agents. How can you do this to people?
4. I had phone calls when viewers cancelled however, agents still turned up to show the viewers around? They hadn’t even communicated to their own staff. Following this I had calls to ask how the viewing went even though it was cancelled?
5. I went in to their branch and physically complained, their communication and stress they caused me brought me to tears I was promised that somebody would come to my house and have a look and see if I needed to make tweaks - this never happened.
6. Due to all the above stress I took my house off the market with them - I then had calls saying people wanted to view, even though I said I wanted no more viewings - again poor communication.
Please please do not choose this agent unless you want a terrible experience. I verbally complained and cried, this clearly had no impact - a written complaint is in the process. I have never in my life have I written a review like this, but I would not forgive myself if I did not give people the heads up.... Read more
Seller
17th Oct 2024 (18 weeks ago)
Jo
We recently offered on a property for sale with WH brown Barnsley and initially the sales negotiator was lovely, chatty and very enthusiastic eager to get us to use their solicitors. We had our offer accepted but decided to use our own solicitor…. Following this unfortunately the service went downhill. Wh brown took 4 weeks to issue sales instructions to our solicitor, no updates on our purchase or the upper chain unless I called them ( then I would be told I’d get a callback which rarely happened until I’d called 2/3 more times ). My sales negotiator left the company part way though my purchase but nobody actually told me this, another negotiator in the chain told me . The communication was poor to say the least , I would not recommend using them at all.... Read more
Buyer
8th Oct 2024 (19 weeks ago)
L Taft
We have rented a property with help from the Barnsley branch, Erica was very helpful with every step of applying for the property and any questions we had she would help as much as she could. Great lettings team at the Barnsley branch... Read more
Tenant
24th Sep 2024 (21 weeks ago)
D Jordan
Amazing! Work from Liam so friendly and helpful!... Read more
19th Sep 2024 (22 weeks ago)
D postello
Liam was fantastic helping us move into our first month- thank you so much !... Read more
19th Sep 2024 (22 weeks ago)
E A

I don’t know where to begin with how horrific the service has been. It has been nothing but stress. AVOID THIS ESTATE AGENTS AT ALL COSTS!
- Couldn’t even list the property details correct (basics such as number of bedrooms, street name). When I complained about this, the response was that it wasn’t the girls problem and to complain to someone else?
- Getting a response to emails is impossible. When I complained I was told it was due to annual leave (pathetic excuse - annual leave for 6 weeks with no out of office email put on? More like laziness and incompetence).
- They don’t tell you at the time of listing your property you are tied with them for 20 weeks. I formally complained regarding the contract Ts and Cs not being met with a request to leave our contract early and head office didn’t want to know! Nothing improved whatsoever.
- Finally coming to the end of my 20 week contract and I gave my ‘28 days notice’ to remove from rightmove and they did it immediately. Opposed to waiting 28 days, what’s the point in this policy if I ask you to leave my property on for 28 days and you ignore me and do it instantly?
- when I rang up to request to withdraw my property the young girl on the phone was rude. She wasn’t listening to a word I said so I rang again to ask her to send me something in writing to provide more assurance. She didn’t listen to my house number, told me my house had sold STC (obviously wrong), didn’t bother saying goodbye and hung up. Shocking customer service.
In response to your other 1* reviews, you reply saying if we want to discuss further to contact you. What’s the point? I’ve done it plenty of times and your service remains diabolical. I don’t want to publicly name and shame but private complaints don’t work.
If you want to sell your house in Barnsley, use anyone but these guys.... Read more
Seller
2nd Sep 2024 (24 weeks ago)
K Bartley
When I've called I've usually been put through to Joe - the guy must have been sick of hearing my voice with all the questions etc. But he's been so patient and helpful. Just been emailed to say 'congratulations, the house is yours'. Absolutely buzzing. Thanks Joe... Read more
Buyer
23rd Aug 2024 (25 weeks ago)
S Brown
Karen was fantastic with us she was there every step of the way when we were selling our house. We had never sold a property previously and we were overwhelmed with the paperwork, Karen just told us to bring everything in to the office and she would guide us through it, thank you so much... Read more
Seller
7th Aug 2024 (6 mo. ago)
N Shepherd
Liam Hall brilliant at is job... Read more
31st Jul 2024 (6 mo. ago)
S mayenga
It was a nice experience from the team they were very helpful both Liam and Erica... Read more
31st Jul 2024 (6 mo. ago)
E Watson

If I could give no stars I would. This estate agent encouraged and enabled gazumping. Karen took an offer off me and it was accepted and she encouraged me to instruct my solicitor after trying to sell me their solicitors. Days later she rang me to say the other estate agent it was also up with, have an offer on that house and she wants best and final offers and she asked me to increase our offer. I said I wasn't going to offer more our offer was accepted, and this is wrong, plus I told her what I thought of this being so unethical. She then emailed asking me to call her back on the day of my father in law's funeral, which she knew was that day and told me when I called we'd been outbid. I then rang the other estate agent the next day as though I was interested in the house and finally outright asked when he was going to arrange a viewing, and I was told that they had no offer on the house, I let them know exactly what Karen had said about them. Had we instructed our solicitor as she wanted we would have been massively out of pocket. William H Brown lie and are extremely unethical AVOID!
Ps In reply to your reply there is no resolution possible. You the estate agent enabled us to be gazumped. The house is marked as sold subject to contract on your listing and not on the other estate agents listing further proving you lied.... Read more
Buyer
27th Jul 2024 (6 mo. ago)
K webster
Liam helped me find my first house, guided me through every step, I can’t recommend him enough... Read more
Buyer
19th Jul 2024 (6 mo. ago)
A Vamplew
Couldn’t fault the lettings service Liam provided. Friendly and efficient, everything ran on time and was really straightforward.... Read more
Landlord
13th Jul 2024 (7 mo. ago)
J H
Olivia was very friendly & had clear straight forward answers to all our questions when she came to value our home.... Read more
Seller
4th Jul 2024 (7 mo. ago)
This review is for Joe. Joe has been outstanding and has gone above and beyond helping me sort things out with a new property I am buying. Nothing is too much trouble for him. He is a ???? star. He is a very special young man.... Read more
Seller
4th Jul 2024 (7 mo. ago)
K Dunning
We had bad experience with a previous estate agent and then when I contacted william h brown they came out to value my house and I can't praise them enough, Olivia was absolutely brilliant! Even came out one day when I finished work at 6 for us to sign everything. We then put our house up for sale with william h brown and it sold within 6 days! Highly recommend william h brown 1000% Olivia and Joe was absolutely brilliant! Friendly and helpful ???? x... Read more
Seller
1st Jul 2024 (7 mo. ago)
C Love
If you want to sell your house then this is the place to go. They sold my house in 1 day and Olivia was great. Would definitely recommend ???? ????... Read more
Seller
26th Jun 2024 (7 mo. ago)
C investment
The team was very helpful especially a young man who works in the branch named Liam, he went above and beyond to make the transition for a new letting as welcoming as possible, very efficient and professional.... Read more
Landlord
18th Jun 2024 (7 mo. ago)
M Grant
Liam was very helpful and friendly.
Highly recommended!... Read more
14th Jun 2024 (8 mo. ago)
J Tasker
Had a great experience getting my first house through Liam hall very efficient and made everything really easy... Read more
Buyer
14th Jun 2024 (8 mo. ago)
Z Ramsden
Brilliant and friendly service from Liam. Would definitely recommend to a friend looking for a place.... Read more
31st May 2024 (8 mo. ago)
K Hallam
Professional and friendly.... Read more
31st May 2024 (8 mo. ago)
J Finlay
Liam has been great from the outset and throughout... Read more
31st May 2024 (8 mo. ago)
E 1999
Donna was absolutely amazing! I couldn't recommend her enough, she made the process of buying our first house a lot easier than I expected. It was so daunting at the beginning but Donna made us feel so at ease, answering any questions we had and being very quick to reply to emails.
Thank you!... Read more
Buyer
30th May 2024 (8 mo. ago)
Z Marsden
Excellent service start to finish. Would definitely recommend, thanks Erica.... Read more
30th May 2024 (8 mo. ago)
A Davis
Karen absolutely fantastic, can not fault any part of the service, everyone in williamhbrown Barnsley has been amazing, THANK YOU... Read more
30th May 2024 (8 mo. ago)
N Fox
Liam and Erica were helping us with moving into a new home, they were very friendly people! Making the process a lot easier and hassle free! Any troubles, concerns or questions were answered quickly and taken seriously, can’t fault anything! :)... Read more
Tenant
28th May 2024 (8 mo. ago)
J Davies
I have recently listed my property with William H Brown, primarily because of the member of staff at the Barnsley branch called Olivia. She has been incredibly helpful in responding to my enquiries and been very proactive in making arrangements/appointments. She has given me lots of advice and support and this has made me feel very confident to use this branch to sell my property and also to buy my next home with her assistance.... Read more
Seller
21st May 2024 (8 mo. ago)
L Tattersdill
Great service from Liam, very easy process to rent a property. Lovely chap, very helpful and explained everything.... Read more
Tenant
18th May 2024 (8 mo. ago)
M Studio
Brilliant service from the the start was really helpful with supporting viewings and karen was a star with helping through the sale with the solictors.... Read more
Seller
18th May 2024 (8 mo. ago)
J O’Roarke
Brilliant service arranging a valuation by Danielle.... Read more
17th May 2024 (8 mo. ago)
R Spaniel
Great service so far, Lily who came to conduct valuation was brilliant... and very knowledgeable. Abi and the team in the office are excellent and quick to get my house on the market without a fuss. Most well known agent in area and use Zoopla and Right Move so expecting a quick sale as already have viewings booked and hasn't even gone on website yet.... Read more
Seller
16th May 2024 (9 mo. ago)
C Foster
Poor service. Way over value houses for some strange reason. Giving false hope to sellers.... Read more
Seller
5th May 2024 (9 mo. ago)
J Pearson
Unprofessional.
Unhelpful.
Bad customer service.
Bad altitude.
We were very interested in a house they had for sale. They couldn't get in the key box for access and promised to get back to me as soon as they did.
I contacted them several times over the next couple of weeks with with no join then I was told they had been doing viewings and had offers on the property.
Also really pushy when you phone to enquire about a property trying to get you to sell yours with them.... Read more
Buyer
4th May 2024 (9 mo. ago)
T Fleming
Very vibrant office. Visited on two occasions. Perhaps a more business like approach on the phone would be more welcome.
I was given a valuation that I was happy with. The valuer estimated that my property should be sold within six weeks. On the last day of the six weeks I accepted an offer. Well done!
Sales assistant Abi is a very friendly person. Always upbeat and offers good conversation. In my experience with the Barnsley branch, Abi is nearly always first to answer the phone (sometimes takes a few attempts to get an answer), and the most frequent assistant that calls me.
The remainder of the team are also friendly and upbeat.
A good company to use.... Read more
Seller
1st May 2024 (9 mo. ago)
J Parkinson
Liam at William brown has been brill at getting everything sorted as quick as he could!... Read more
30th Apr 2024 (9 mo. ago)
S Chimanga
Great service. I got served by Liam, great and fantastic experience. I moved hustle free because of the first class service. Thank you Liam and William H Brown... Read more
Tenant
30th Apr 2024 (9 mo. ago)
S Cardona
I can not thank the team at William h brown team enough, extra special thank you to Danielle who explained everything in detail and made the decision to sell so much easier. Many thanks again... Read more
Seller
30th Apr 2024 (9 mo. ago)
S Watson

Very poor experience.
We made an offer on a property. This offer was accepted and we weren’t notified about it until days later. Constantly trying to chase people in the office, staff clearly never communicated, we should’ve had one person to deal with. Yet here we are having dealt with any number of them.
Upon making the offer we explained we are not in chain but one of us will be coming off another mortgage, however we do not have anything to sell. We are classed as home movers but without anything to sell. We have multiples AIPs and we were asked to provide our most recent one, which we did three days after our offer was accepted. Today we were told we didn’t send an AIP but an online calculator, sorry but the document sent to you literally says “agreement in principle certificate”.
Four days after our offer was accepted we’ve now been notified the seller wished to go with another offer.
Only today when we’ve been told we’ve lost the property have we been asked to provide any documentation. Only today have we been given an email to contact a specific person.
Overall absolutely disgusting and piss poor organisation. We could have had all required documentation in weeks ago if it had been communicated to us but instead we’re now highly unlikely to get the property we were set on.
We will explicitly not purchase via WHB due to this experience.
Disgraceful is an understatement.... Read more
Buyer
12th Apr 2024 (10 mo. ago)
L Pedersen
We had a really good experience with the Barnsley team. Erica and Liam were an absolute pleasure to deal with. From the first interaction right through to move in date they were professional and provided an outstanding service throughout the process.... Read more
11th Apr 2024 (10 mo. ago)
H Azeez
Absolutely diabolical communication is despicable I made an offer on a home they said they would be in touch within 24hrs waited days still nothing...I then called for them to tell Mr 4 o'clock the same day low and behold nothing again called again only to be spoke to in a very rude unprofessional manner disgusting customer service...I will never try to buy a house through this company again AVOID AVOID AVOID... Read more
Buyer
4th Apr 2024 (10 mo. ago)
D Oldfield
I've been looking for a place to live for a while, after seeing this property I contacted the estate agents, I was met by Liam who has been fantastic all the way through, he stayed professional and patient with me right up to me moving in , even after he has been helpful with any questions I have.
Thank you again Liam... Read more
Tenant
26th Mar 2024 (10 mo. ago)
A Chadwick

Would like to give no stars. Absolutely shocking service. Put my house on the market with them as I wanted to buy a new bungulow they were selling which they said they would reserve for me with the intention of selling my house within 6 weeks. My house quickly had an offer which I accepted so I thought great I would be able to buy the bungulow only to be told they had sold it to a first time buyer. This really upset me but as I had an offer on my house I found another property. Every step of the way I have always had to contact them regarding my sale, always hard to get hold of and never return your calls. The manager of the branch on a few occasions wasn't very nice in the way she spoke to me. After about 9 weeks my sale gas fallen through so I wanted to take my house off the market with them. Unfortunately unbeknown to me I had signed a 20 week contract which was not mentioned in anyway to me at the time, i was told i could walk away. It is up to the branch manager to terminate this contract but she will not. Meanwhile my mental health and well-being is suffering and I may loose the house I want to purchase.
I would suggest anyone to avoid this branch as the treatment of me has been disgraceful and shocking.... Read more
Seller
19th Mar 2024 (10 mo. ago)
M harper
Great service from Liam, really helpful and professional. Highly recommend ????... Read more
8th Mar 2024 (11 mo. ago)
A Batty
WOW what a joke these are William H Clown. Massively over priced our property to get the work. Hassled us to lower the price shortly after. Promised to call back on 3 different days and never did. Made excuses as to why they could not do viewings at the weekend so I did these myself. WILL NEVER USE THESE CLOWNS ???? again... Read more
Seller
21st Feb 2024 (11 mo. ago)
C Blount
Phoned the Barnsley Branch twice to enquire about making an offer on a property just around the corner from ourselves and was promised a call back on both occasions. A month later and I am still waiting for the phone call and the property is still for sale. Needless to say I will not be phoning a third time. If you are trying to sell a property with this company and you aren't having any luck then this is probably why.... Read more
Buyer
18th Feb 2024 (11 mo. ago)
L mullany
Delightful manner.Well informed and extremely helpful and honest.Explained everything very clearly and concisely.Took away all the concerns about selling the house.... Read more
Seller
30th Jan 2024 (1 year ago)
M curd
Every body we have spoken to has been helpful efficient and polite and answered all our questions... Read more
25th Jan 2024 (1 year ago)
L Robinson
Handled the sale of our house. Was very honest and tactical in the approach to listing, got an offer at the top end of the price range after 3 days on market. Dealt predominantly with Karen, wonderfully positive person who couldn’t do enough for us. Would recommend the branch and her.... Read more
Seller
23rd Jan 2024 (1 year ago)
M Jackson
From the start to finish the Barnsley branch have been amazing, they have helped us out so much with selling our house and buying a new one. Any questions we had they would answer and kept us informed of everything. We can’t thank them enough for their help and time.... Read more
Seller
23rd Jan 2024 (1 year ago)
V Harrison

I called this company to enquire about a new build part exchange in Monkbretton. I was told I was the first to enquire and I needed to have a valuation on my property. They came and did the valuation and advised they would reserve me one of the two, 2 bed homes and meanwhile place my house on the market. I was slightly confused as to why my home was placed on the market before I could even view the new build and asked them a few times why this was. They never really answered me, just said they had to try and sell mine ASAP. I was awaiting a call to go and view the new build, when the mortgage advisor contacted to book an appointment for me to see her, I explained to her that it was a part exchange and I didn’t need to borrow, as my property was of the same price as the new build (so just move my mortgage over) she agreed in this case that I didn’t need to see her. But she mentioned that the plot I wanted had gone. I asked how this was possible and I was told the council had the last say and it was out of their hands. Not only was I gutted to hear this, but I was extremely frustrated that during my chemotherapy treatment I had dealt also with the stress of placing my house up for sale all on a false promise. I asked for a manager to call me about the situation and I waited 3 days with no call. So I called and had to leave a voicemail asking for them to cancel all viewings of my house and take it off the market. The whole process was an utter shambles! Do not recommend this estate agent at all. I do however recommend that they have some serious training on how to tell the truth and common decency. Absolutely ridiculous!
Please Also notice how the company have nothing to say about my negative review a year later…, but have lots to say on other people’s! Again confirming how wrong they are for this!
Emailed as requested today.... Read more
Seller
22nd Jan 2024 (1 year ago)
I Cait
I’ve had a really good experience with William H Brown. They are really helpful and easy to contact when needed. When we got our property they welcomed us with a box with gifts! After a while of being in our new home they rang to make sure we was doing ok …they are really thoughtful regarding customers. Really nice agents. Would highly recommend... Read more
22nd Jan 2024 (1 year ago)
S Rennie
I just wanted to say how impressed I was with the service I have received from Karen at WH Brown. I am an Independent Mortgage Adviser and I spoke with Karen in relation to my clients who were first time buyers. Karen worked with me to help secure their offer. She was friendly, professional and really helpful. One thing that really impressed me was that when Karen found out I was acting for the clients she wasnt pushy or salesy in relation to their in house advisers. This is something I come across daily and it can make the experience less enjoyable for the clients, especially first time buyers. Karen's primary concern was to look after her vendors and my clients which is exactly how the process should be. Thank you! I look forward to working alongside you and for us to get my clients in to their lovely first home!... Read more
22nd Jan 2024 (1 year ago)
R Inspector
DO NOT USE… this branch needs investigating asap. Disgusting 90s double glazing salesman behaviour with bully tactics to use their mortgage team and if not they ignore your offers and shout and be little you. Would never recommend in a million years and wish we would of read the reviews before even trying.. PLEASE AVOID they give estate agents a terrible name. Zero stars.... Read more
21st Jan 2024 (1 year ago)
Wouldn’t recommend... Read more
Seller
27th Dec 2023 (1 year ago)
J Williams
So far so good. Lovely friendly team, who explain everything clearly and can't do enough to help. Can't fault them!... Read more
30th Nov 2023 (1 year ago)
G Wilson
A huge thank you to Erica who found us our perfect home. Nothing was too much trouble for her. Thank you for everything. BOS.... Read more
Buyer
28th Nov 2023 (1 year ago)
R Sewell
Excelent service Erica was very helpful and proffesional . Thank you... Read more
25th Nov 2023 (1 year ago)
J Taylor
Great service received during my purchase, would highly recommend using William H Brown.... Read more
Buyer
24th Nov 2023 (1 year ago)
M Green
Thank you Lily for all your help. I couldn’t recommend you enough. ????... Read more
23rd Nov 2023 (1 year ago)
P Jones
Brilliant service Erica, thank you for everything you’ve been great!... Read more
23rd Nov 2023 (1 year ago)
S G
Lily was so helpful, and I appreciate everything she’s done for me helping me find my first home??... Read more
Buyer
23rd Nov 2023 (1 year ago)
L Hutchinson
Really happy with the service provided by Lily. She is always so friendly and knowledgeable. Thanks again Lily!... Read more
23rd Nov 2023 (1 year ago)
J bradley
Excellent service and made better by Jack Sapey who makes the whole process smooth and no questions/assistance is too much, exemplary employee!... Read more
23rd Nov 2023 (1 year ago)
R Lee
Lily has been amazing from start to finish in the process of buying my first house. She was so helpful and supportive. Highly recommend!... Read more
Buyer
23rd Nov 2023 (1 year ago)
Y Hill
Amazing rental service! Called for advise on a rental property and spoke to Erica. She was very helpful and professional from start to finish and I am looking forward to working with you when my rental property completes :)
Thank you very much... Read more
Landlord
23rd Nov 2023 (1 year ago)
A Walton
Amazing help from Lily, very welcoming and helpful.... Read more
23rd Nov 2023 (1 year ago)
E Oliver
Donna was fantastic in sorting my mortgage and thank you lilly so much for find our dream home... Read more
Buyer
22nd Nov 2023 (1 year ago)
A Jones
Absolutely amazing from start to finish. Joe helped us sell our home and find our dream home really helpful and friendly , very professional and couldn’t recommend William H Brown enough!... Read more
Seller
22nd Nov 2023 (1 year ago)
D Gamble
Liam is truly exceptional. After viewing a property with an offer already made, Liam helped us position our offer to give us the best possible chance of attaining our dream home. His promptness, knowledge of the market, strategic mindset and kindness made a potentially tumultuous experience, simple and quick. I've already recommended him to two good friends and I wouldn't hesitate to use him again if I was to move homes.... Read more
Buyer
22nd Nov 2023 (1 year ago)
M Haywood
Excellent service from Erica and Liam. Highly recommend... Read more
22nd Nov 2023 (1 year ago)
Z Cimochowski
Donna Heawood from William H Brown in Barnsley is absolutely amazing and very professional. Donna helped me a lot to go through process and all paperwork.... Read more
22nd Nov 2023 (1 year ago)
F Ogunade
Lovely staff, great communication all throughout. I have to give a speical thank you to Donna for being very patient with me, explaining every single step in great detail and being very quick in responding to me, really do appreciate it, thank you ????.... Read more
22nd Nov 2023 (1 year ago)
J Newby
We’ve had a great experience with William H Brown in Barnsley so far. The help that we’ve received from Donna especially has been invaluable and we’re so grateful for the guidance and effort that she’s gone to for us. The rest of the team including Jack and Karen have been wonderful as well and I would definitely recommend.... Read more
22nd Nov 2023 (1 year ago)
C Rushworth
We went to see mortgage advisor Donna Haewood, she was warm and friendly on arrival and listened to our situation and then did her thing. We we would just like to say she was absolutely fantastic and we couldn't have found the mortgage we needed without her. She has helped us all the way through our journey to buying our property, always patient, quick to respond and resolve any queries. Thank you Donna, we will highly recommend you to friends and family.... Read more
Buyer
22nd Nov 2023 (1 year ago)
G Smith
Purchased an house from William H brown Barnsley.We dealt with Karen who took us for our viewing she couldn’t have been more helpful , really quick at sorting the house for us and explained everything we needed to know and was very friendly.Highly recommend.... Read more
Buyer
21st Nov 2023 (1 year ago)
J Harris
Really good experience throughout. Communication was great and staff were super friendly and helpful - special thanks to Lilly, Karen and Jordan. Really honest and open with us about our options. Massively appreciate your help with buying our first home!... Read more
Buyer
21st Nov 2023 (1 year ago)
L Chesterton
Great service from everyone at William H Brown. A special thank you to Lily and Karen who have been brilliant throughout our house search!... Read more
21st Nov 2023 (1 year ago)
D Loach
Amazing and quick service all round! Huge thanks to Karen for helping us get an offer accepted on our first home and answering our thousands of questions! Thanks for all your help... Read more
Buyer
21st Nov 2023 (1 year ago)
C Robertson
we had a lovely chat with our valuer, Danielle. she explained the different options we have to sell & which way she thought was best... Read more
Seller
8th Nov 2023 (1 year ago)
S patel
Quick tenant find and quick service generally happy with it all ????... Read more
Landlord
2nd Nov 2023 (1 year ago)
C danko
Erica and Liam were absolutely fantastic and very helpful and spent a lot of time helping us getting the house, they have both been patient through out... Read more
2nd Nov 2023 (1 year ago)
A Crossley
I would like to thank Erica and Liam for everything they have done for us. They have bent over backward to get us into our property that we are renting. We hit a few snags but Erica especially went over and beyond to get things sorted. Liam is also amazing at what he does and helped immensely and so did Erica. Would like to thank them both so much... Read more
Tenant
2nd Nov 2023 (1 year ago)
J Robinson
Would never recommend.....There not interested. Took mine off the market....No communication ???? Nothing. If I couldn't give it a star i wouldn't........ Read more
Seller
24th Oct 2023 (1 year ago)
K Eastwood
Would always recommend William H Brown to anyone. Always there for any questions i have, help i need & even to help chase and push things along when things are going slower than expected or for things that are out of my control. Special mention to Karen, Denise and Jordan for all their help and support during the process of me buying my first home. Thank Youuuu!!!... Read more
Buyer
6th Sep 2023 (1 year ago)
A Huscroft
Honestly the worst estate agents I have ever dealt with, particularly a lady called Karen who forever promises to call you back but never does. Lists properties under price to gain interest. 3 properties I've viewed and then offered them 'full asking price' for the vendor to not accept as its too low. Called about another 2 properties over a month ago, to be told they have decided not to sell. Why are they still listed on your website today? Appalling service go elsewhere!... Read more
1st Sep 2023 (1 year ago)
A Ale
Really don't recommend them as they have no idea about the property they're selling, the viewing agent knows even less and they don't even have the decency to clean the property they're selling. Not to mention that throughout the process they keep trying to force you to work with their advisors. Next time I'd go for nestledin, butchers or any other agency who respects their buyers enough to at least welcome them to a clean property.... Read more
Buyer
30th Aug 2023 (1 year ago)
M Smales
Enquired on a rental property was told someone would ring me they never did. I rang the office the next day to be told someone will get back to me they never did.... Will be looking elsewhere... Read more
24th Aug 2023 (1 year ago)
C Smith
Amazing service from start to finish. Karen helped us find our dream home and sold our house with the first viewing & Denise who really pushed to get the purchase completed. Thank you for everything you’ve been amazing. Would definitely recommend William H Brown.... Read more
Seller
18th Aug 2023 (1 year ago)
D Tower
I’ve been using William h brown Barnsley for my rentals in the area. Erica and the rest of the Lettings team have been fantastic. Fast responses and always willing to help and answer any queries I have. Highly recommend... Read more
Landlord
16th Aug 2023 (1 year ago)
J Walton
Danielle came to visit me last week to value my property for information for my financial advisor. She was charming, very professional and informative.
Should I decide to put my property on the marketI have no hesitation in recommending William H. Brown.... Read more
Seller
16th Aug 2023 (1 year ago)
L Katsande
I am happy with the service I received from Erica and Jagoda... Read more
28th Jul 2023 (1 year ago)
A Wildsmith
It took 6 months from having the bid accepted, to finally moving in.
They used a solicitor which was abhorrent. No body ever returned calls, just expected problems to be sorted out on their own. And another 6 months after we moved in we are still trying to get a hold of the deeds to the house.
We won't use this company again... Read more
Buyer
27th Jul 2023 (1 year ago)
A Smith
Just started looking for a first home and Joe and John has both been really helpful showing us around and always in a good positive mood and great with advice for first time buyers and at showing us our options before we decide... Read more
14th Jul 2023 (1 year ago)
C Parkinson
Lily was really patient and helpful with the sale of my property... Read more
Seller
14th Jul 2023 (1 year ago)
R Gaunt-morris
Karen was our negotiator and she was very helpful and the best thing she sold our house over the first weekend. We couldnt ask for anything more. Very satisfied customers.... Read more
Seller
13th Jul 2023 (1 year ago)
G Szilágyi
They didn't help about the things, we asked them to change the details 3 time and they did nothing about it... Read more
10th Jul 2023 (1 year ago)
D Fernando
We received a great service! super fast service as specially Ms. Jagoda was awesome, she worked after office hours for us. We are always thankful for her and the service she gave us.... Read more
7th Jul 2023 (1 year ago)
L Mai
If i could give 0 i would Eveything went smoothly at the start and then from the day we got the keys eveything went down hill. The maintanance man never turned up and always did half a job the house was covered in mold and hand leaks that we were told would be painted over when we left. William H brown gave no support to us throughout the duration of our tenancy and instead talked down to me throughout our conversations, bullied me and continually gave mis information regarding out tenant rights. When concerns where expressed we were contiaually ignored and told it was not their problem and I even had to do a viewing on the house myself due to the william h brown agent leaving half way through their bookings. I am emmensily dissapointed in the whole situation and would expect much more from a reputable company. I would avoid at all costs... Read more
Tenant
5th Jul 2023 (1 year ago)
Leah
Friendly staff, dealt with things quickly and efficiently.... Read more
3rd Jul 2023 (1 year ago)
M Petrut
Jagoda Wolowska very helpful, kindly and proactive helping people who are letting, renting and many more with William H Brown Estate Agents. I would recommend Jagoda to everyone. Thank you for helping me to rent house. ????????????... Read more
Tenant
30th Jun 2023 (1 year ago)
M Petrut
Great experience from the Lettings team. Jagoda Wolowska was really knowledgeable and proactive helping me to rent the house with my best friend. I really appreciate the effort, the time, respect and trust for everything. I recommend to all people William H Brown. Thank you very much Jagoda. ????????... Read more
Tenant
30th Jun 2023 (1 year ago)
G Milner
Flawless from start to finish. Any problems were dealt with swiftly. Can't fault anybody at all. Top job!! Thanks to Jagoda and Erica!... Read more
30th Jun 2023 (1 year ago)
D Lorincz
Very polite, helpful and amazing person Jagoda!
Many thanks Jagoda!... Read more
30th Jun 2023 (1 year ago)
H Crookes
Sales team in branch were really helpful and friendly. Denise the sales progressor is absolutely amazing, she was there every step of the way through all of it, made me feel at ease with the sale and the process of it with plenty of laughs and giggles on the way. She's a credit to the company and she needs recognition for everything that she does. Big big thank you for getting my property sold??... Read more
Seller
29th Jun 2023 (1 year ago)
P Nowak
Lily is very nice, professional and helpful.... Read more
29th Jun 2023 (1 year ago)
S White
Great experience great staff Karen who has been dealing with us is brilliant a great asset to your company such a bubbly person and nothing is too much trouble... Read more
27th Jun 2023 (1 year ago)
K shephard
Joe was very helpful with our viewing and has been in constant contact since, he answered all questions we had. He is a lovely young man with a bright future ahead of him.... Read more
20th Jun 2023 (1 year ago)
I Ganiyat
Superb service , Customer friendly and always willing to help . All thanks to JAGODA and ERICA . Jagoda was really helpful and never gets tired of my questions and calls... Read more
22nd May 2023 (1 year ago)
L Clarke
Great experience from the Lettings team. Erica and Jagoda were really knowledgeable and proactive helping me find a tenant for my new investment property.... Read more
Landlord
2nd May 2023 (1 year ago)
T Murphy
Great service from start to finish. Could not recommend enough!
Thanks to all the team for helping with selling/buying our home.... Read more
Seller
7th Mar 2023 (1 year ago)
D Barker
Poor lack of sorport great never getting back to you not again .... Read more
10th Feb 2023 (2 years ago)
K Shirt
Beyond terrible. What could've been a few short months turned into well over half a year of agony. Their communication was appalling, they constantly lost or misplaced documents. They misspelled my name continuously and got our home address wrong and failed to cross check information with our bank statements and payslips so that vital information for us was sent to the wrong house. There is more I could say about how Inadequate they were at their jobs, they're not worth the time nor effort.... Read more
5th Feb 2023 (2 years ago)
F Mazani
Excellent service . Staff very helpful and friendly. They work around to meet the needs of their client would recommend everyone to use Willam H Brown Estate Agent Barnsley... Read more
31st Jan 2023 (2 years ago)
Swapped Estate Agents in the end.
I wasn't kept informed, not listened to and was lied to by a male member of staff called Liam.
I dreaded their phone calls in the end.
It was like a group of young adults playing at Estate Agents. A very unprofessional branch.... Read more
Seller
22nd Dec 2022 (2 years ago)
I can't put into words how grateful I am to William H Brown and what they have done for me during the process of the sale of my property. It sold within a week, 20k above asking price to a qualified buyer. Karen, Lily, Mariella and Jack have been amazing through the whole process! I couldn't recommend this team enough!!... Read more
Seller
7th Oct 2022 (2 years ago)
Tiana
Very very poor communication.my property kept on market since October and sending no feedback. Arranging viewings without letting me know and when telling someone is going to come for viewing,nobody turns up. Seems like too many staff and communication getting lost with in their office and they blaming each other. No positive to say rather they damage the reputation of my property by keeping on market when I sent written notice to stop marketing my property. Wasted so much of my time and energy.... Read more
19th Jul 2022 (2 years ago)
N Name
Worst company ever. They over evaluated my house just to be over other agents valuations and sign the contract. After 3 months and half still not sold the house. Be careful!! If you go on Rightmove you will see that they always reduce the value after some time on all house because they are not selling for that much.... Read more
18th Jul 2022 (2 years ago)
M XD
Absolutely fantastic agents for me buying my first house from viewing the house to being in the house only took about 3 months and they flew by, helpful as they could be and great customer care. Thankyou very much you’ve been the best !!... Read more
3rd Jul 2022 (2 years ago)
R Woodward
Take your bond , send it to a company who doesn't release it back to you , then want nothing to do with it leaving you in total limbo with seemingly no chance of getting money owed back , terrible service and would not recommend... Read more
16th Jun 2022 (2 years ago)
E Reid
OUSTANDING service ! Olivia has dealt with us on the letting side and she has been amazing 5****** would def use again... Read more
11th Jun 2022 (2 years ago)
B Gluyas
I have been working with Lily at WHB Barnsley for a number of weeks now. She has been fantastic with communication and keeping me in the loop. One of the easiest agents I have worked with in South Yorkshire. I would highly recommend them to anyone.... Read more
10th Jun 2022 (2 years ago)
D Bedford
I recommend avoiding use of William H Brown. From the off they will push you to use their in house services, as a buyer they refuse to make a property sold stc unless you meet their mortgage broker. They push their partner solicitors firms on you who are a shambles, don’t answer the phone, don’t communicate properly and are laughably slow, I would go as far as saying incompetent. Once you are let down by William H Browns partner firms they then tell you they have no influence with these businesses. All in all between the agent and the partner solicitors we are £1000s out of pocket as the process has taken that long, this is not including the financial impact on the rest of the chain. Identical house next sold on the same day completed months before with a different agent. Use at your own risk!!... Read more
8th Jun 2022 (2 years ago)
K Wroe
Five Star Service from William H Brown Estate Agents .
A Big Thank you to Olivia who was always an absolute pleasure to deal with.... Read more
31st May 2022 (2 years ago)
K Massey
Absolutely amazing and quick response and agreement for a quick let all within 2 weeks, can't thank you all enough. ????... Read more
Landlord
28th May 2022 (2 years ago)
J thomas
Olivia was absolutely fantastic was an easy process and was done within 2 days could not recommend enough... Read more
26th May 2022 (2 years ago)
O r
Renting a house with Olivia's help is easy and very pleasant. She made an amazing job! Everything was sorting fast and in super atmosphere. Highly recommended William h Brown and Olivia!! ????????... Read more
Tenant
19th May 2022 (2 years ago)
Kalincej
I am renting through William H Brown.
Olivia Graham has been absolutely amazing. She made the process nice and easy. Highly recommend... Read more
Tenant
19th May 2022 (2 years ago)
E Moore
Olivia has been absolutely marvellous! She is always helpful and responds to queries quickly. Nothing is ever too much to ask. I definitely recommend WilliamH Brown for rental properties.... Read more
Tenant
30th Apr 2022 (2 years ago)
D Sutton
I am renting through William H Brown Olivia Graham has been amazing made the process so easy and went out of her way to make everything go through quickly and efficiently highly recommend... Read more
Tenant
28th Apr 2022 (2 years ago)
B Jones
Have had an association with WH Browns in Barnsley for a number of years, acting as agents for a property I own in Elsecar. In that time I have been given total support from the staff.
Special mention to Olivia who has worked hard to get me a new tenant for the property and organised cleaning / redecorating for me taking the stress out of this.
Many thanks to you all.... Read more
Landlord
28th Apr 2022 (2 years ago)
E Rafter
It has been stressful trying to find the perfect property for my self, partner and child. With the guidance and help from Olivia and her colleague we have found the property we was looking for and are now looking forward to starting fresh in our new home. Thank you for all your help. We really appreciate it, everything you have done youve gone above and beyond. Thank you again.... Read more
Buyer
19th Apr 2022 (2 years ago)
B Jones
I would like to thank olivia Graham for her hard work and sorting everything out for us thank you so much for everything... Read more
19th Apr 2022 (2 years ago)
R Ellishood

We’ve sold our house and have been looking to buy a new house for a few months.
I’ve called up to view 4 properties with William H Brown, every time they’ve tried to get me to go meet their mortgage adviser for an hour to get a priority viewing. As soon as I have explained I’m a mortgage adviser and don’t need any help, their tone massively changes. Out of 4 properties we have wanted to view, we have viewed one. The other 3 I was told they would call me back to confirm a time and no one has bothered to call me back. The one we did view no one called us for feedback.
As a buyer I will actively avoid buying a house on with William H Brown as they have been a nightmare to deal with.
As a seller, run for the hills and don’t do it! For someone wanting to spend so much on a house it’s so difficult to deal with them. Much better agents in town who are friendly and not pushy and rude about getting mortgage advice with them.
It appears I’m not the only one with this feedback as multiple reviews below echo the same sentiment. Maybe they will learn when people stop marketing their house with them!... Read more
Seller
14th Apr 2022 (2 years ago)
martin
Hi. We would like to extend a heartfelt thank you to Eli from William h Brown in Barnsley for helping us find your dream home. We were in a difficult situation because we only had 2 weeks to find another apartment. Thanks to Ela it was successful :) she gave her whole heart to our cause.
We highly recommend Ela and the entire William h Brown company in Barnsley.
Agata and Marcin... Read more
Tenant
7th Apr 2022 (2 years ago)
N Bamforth
The team work hard to organise refurbishment and re-letting of the property. Special thanks to Ella for her tenacity, patience and understanding in ensuring all the letting detail was completed in a short time frame.... Read more
Landlord
3rd Apr 2022 (2 years ago)
P Dell
We recently got issued with a section 21 from our previous landlord due to the property being sold. We viewed our new home with Olivia she was amazing from start to finish she couldn’t do enough to help us and went above and beyond her job role and made us feel at such ease with the whole process. The whole team at this branch are second to non including Ella. A big Thankyou from us ????... Read more
Tenant
29th Mar 2022 (2 years ago)
C Rudkin
Very poor with communication and getting back to customers... Read more
6th Mar 2022 (2 years ago)
A White
I’m currently using Olivia to manage my property that is being rented. She’s been a fantastic help from the start, put me at ease and kept me well informed of each step throughout the process. Would highly recommend, especially if your renting or selling for the first time.... Read more
Landlord
1st Mar 2022 (2 years ago)
S W.
Some good some not so good overall 4 stars.... Read more
27th Feb 2022 (2 years ago)
R Woodburn
Poor won't take my house of rightmost even though I no longer want to see... Read more
19th Feb 2022 (2 years ago)
TheLittleDan
Can’t praise the staff enough for there help in trying to find me a new home as my current landlord is selling up.
Olivia has gone above and beyond to help me out of this situation I’ve been forced into.... Read more
Tenant
17th Feb 2022 (2 years ago)
M Morris
Ella and Olivia have been fantastic in helping me find my ideal property! Really efficient and an absolute pleasure to liaise with!... Read more
10th Feb 2022 (3 years ago)
K Mallen
This company is very happy to stab you in the back if you don't use there expensive in house solicitors.
Avoid this company 100%... Read more
7th Feb 2022 (3 years ago)
A Green
Couldn’t recommend William H Brown enough! Just rented a property through them and Olivia has been amazing with me from the off! Going out of her way to ensure the process was as smooth as possible and did everything she could to make sure we had the move in data ASAP. Olivia answered all my questions even when it was later on at night! Ella was amazing too and helped me when I had questions! Thankyou so much!... Read more
Tenant
4th Feb 2022 (3 years ago)
J Jones
Fabulous dealings with Olivia, Ella and the letting team…Kept us informed at every stage of the process and organised our rental smoothly and efficiently. Highly recommend their professional service.... Read more
Landlord
29th Jan 2022 (3 years ago)
G Osborne
A very smooth and easy process. Olivia went above and beyond for me to ensure we secured our place... Couldn't recommend her any more! Communication spot on, friendly and everything I needed being my first time.... Read more
29th Jan 2022 (3 years ago)
A Butuc
Often not answering their phones.
No calling back if they promise.
The only way I could get to view a property was to agree to discuss with their mortgage adviser.
Somehow frustrating experience.... Read more
24th Jan 2022 (3 years ago)
J Thorburn
Outstanding service from everyone involved. Went way beyond to help and secure my first tenancy. A special mention to Olivia but everyone involved was great!... Read more
Tenant
21st Jan 2022 (3 years ago)
J Lynam
I have had problems with tenants regarding rent arrears and anti social behaviour. I contacted Olivia Graham the Branch Lettings Manager at the Barnsley branch. I have to say that every aspect of my problem was dealt with at speed and in a thoroughly professional manner. What she said she did and kept me fully informed. Total credit to William H Brown. Thank you so much.... Read more
Landlord
18th Jan 2022 (3 years ago)
C Ling
Trying to book viewings with these guys is terrible. So many questions for you when you try and book a viewing, trying to sell all their other services then get to the point of booking and oh, that ones already sold.. and this has happened more than once, even when I've specifically asked before hand for them to double check availqbilty before answering all the questions... Oh my colleagues has just told me during our call.. yeah, course they did. ????????... Read more
18th Jan 2022 (3 years ago)
C midgley
When did your staff forget how to treat people like humans!!! Absolute disgrace never have I been spoken to in that manner before telling me to make calls to see if I can get an update!!! No call backs after leaving messages and avoiding questions asked via email!!! I feel like I’ve been robbed let down!!! Lost two house sales due a lack of communication!!!
Never would I recommend these to a friend or family member or even a first time buyer!!!
Eager to take our money maybe you should teach your staff how to put this much effort into customers!!!
Such a horrific lack of respect and organisation!!!... Read more
Seller
14th Jan 2022 (3 years ago)
A Brown
Really poor rude service, having to do all the leg work yourself, never get any answers, lost 2 house sales due to being messed about by this company. Would not recommend to anybody!... Read more
Seller
14th Jan 2022 (3 years ago)
J Allison
I used all the team at William H Brown to fid me a Tenant for my property, everything went fantastic with a tenant found quickly. Communication with everyone in the office was great and I will be using them again in teh future. Thanks... Read more
Landlord
23rd Dec 2021 (3 years ago)
D Stanley

I have been using W.H Brown since 2018, only because I have had a couple of letting agents terminate their contracts with me for having a bad attitude, especially when I felt like my properties are being poorly managed.
Over a period of time, staff with all business come and go, I have never been disappointed, or felt the need to change letting agents at this present time.
Fast forward to now, they have two fantastic people who still step up, to the brands high standards, Ella is fantastic because I never get the feeling that when I am having a conversation with her over the phone, that I am feeling rushed or that her focus is somewhere else, some people are born to do certain jobs, and this is one Ella was born to do, she also does not over promise and under deliver, and as for void periods they are kept to a minimum or non
Existent.
I personally think Ella and the new manager, Olivia, will be the dream team, are they the cheapest letting agent on the market, nope, but if you want value for money then yes they are, in term of -
Minimum void periods, ?
Sourcing the right tenants, ?
Achieving rental figures that your properties are truly worth, and not putting in silly low figures just to get your properties rented out ?
I have been getting bonds too ?
I can now sit back in the knowledge that after years of trail and error, that my properties are finally being run, like they should have been years ago, I would of probably made a lot more money, going by the way things have been going so far.... Read more
Landlord
15th Dec 2021 (3 years ago)
K Sykes
Excellent service provided by Ella in the lettings team, Barnsley. Ella went above and beyond, sharing much needed information with us even when she was taking annual leave. Ella showed care, compassion and professionalism when my family needed it the most. Thank you Ella... Read more
Landlord
9th Dec 2021 (3 years ago)
C Mallin
Olivia & Ella have been absolutely amazing! Couldn't of ask for anyone better to deal with our first rental property. They supported both me and my partner every step of they way. Responded quickly to every email and call. Thank you so much for all your help!... Read more
Tenant
8th Dec 2021 (3 years ago)
L Fitness
Great estate agent that showed us around property... Read more
23rd Nov 2021 (3 years ago)
M Sopi?ski
Very fantastic team, from begining very helpfully and professionally, short time to rent from visit branch to move in. thanks a lot.... Read more
Tenant
16th Nov 2021 (3 years ago)
S Woodruff
Poor service, no communication, rude staff. Branch should be shut down.... Read more
15th Nov 2021 (3 years ago)
S Foakes
Absolutely useless promised the world got nothing no contact no feedback called numerous times requesting updates never got callback I had to do all the legwork chasing solicitors contacting buyer lost a buyer due to their poor service yes they sell it eventually after all my hard work would 100% not recommend... Read more
Seller
3rd Nov 2021 (3 years ago)
K Cobb
Arranged to view a house got there it was not for sale, sign been put in wrong garden phoned to ask agent what was happening was spoke to very rude for something that was not my fault... Read more
5th Aug 2021 (3 years ago)
M Vratny
Amazing, fast service by Megan Middleton. Her service was very much appreciated. She did a fantastic job. Thank you.... Read more
26th Jun 2021 (3 years ago)
S waterlow
Useless... Read more
22nd May 2021 (3 years ago)
J Bailey
Tried to buy a house with these lot...poor coms and service. The only person that did what they said they would was the bloke who showed me round the house. Asked for viewings and never got back to me, after 3 weeks of been messed about I went to haybrooks...and got a house in a matter of days....their loss.... Read more
Buyer
3rd Apr 2021 (3 years ago)
J Norton
Friendly and helpful, did a great job ????... Read more
26th Mar 2021 (3 years ago)
A Singh
Izabela is brilliant at her job and very organised!
Highly recommended to manage your properties... Read more
Landlord
19th Mar 2021 (3 years ago)
G Lockwood
Liam really can't do enough for you. He arranged a full day of viewings for me and kept informing me about new properties to the market and viewings for those as well, slotted into the schedule! Then helped me put an offer in, get it accepted and sort all the relevant paperwork. Super helpful and responsive, great service! Thank you!... Read more
Buyer
4th Feb 2021 (4 years ago)
Liam and the team at the Barnsley branch are superb !
Nothing is too much trouble and they work really hard to not only get you your asking price which is what we all want really , but they make every effort to stay in touch throughout the whole process of selling your house .
Liam puts everyone at ease , he’s got a great sense oh humour yet remains very professional, highly recommend!... Read more
Seller
29th Jan 2021 (4 years ago)
T B
Website not easy to use... Read more
10th Jan 2021 (4 years ago)
S Newby
Dealing with Donna and Liam has been spot on. A usually daunting process of buying a home is dealt with in a calm supportive manner.
I'd have no hesitation in recommending W H Brown to buy or sell.... Read more
28th Dec 2020 (4 years ago)
D Kilner

Recently purchased a property with the support of Liam Taylor in sales and arranged my mortgage with the guidance of Marc Shaw. I could not been more pleased with the level of service received by both gentlemen.
Liam was extremely professional and acted quickly to ensure the purchase was agreed, dealing with aftersales queries equally as fast. Thank you.
Marc went above and beyond to ensure that my mortgage application was done rapidly so that the purchase could be completed ASAP. Marc was in regular contact on an evening and weekend to deal with my case, providing me with constant updates on the progress of my application and offering professional guidance at every opportunity. Not being able to visit Marc in person was not an issue, as everything Marc was explaining to me over the phone was shared 'live' on screen so that I could see the same facts and figures he was looking at. I would thoroughly, and have done already, recommend Marc to anyone looking to mortgage a property.
Thank you both again.... Read more
Buyer
24th Nov 2020 (4 years ago)
M Wakefield
All the team at William H Brown have been absolutely fantastic ! Communication has been professional and informative. Liam, Denise, Jonathan and Mariella have all gone the extra mile to help me complete on a particularly complicated and stressful house purchase. I wouldn't hesitate to recommend them. Thanks again !... Read more
Buyer
10th Nov 2020 (4 years ago)
William h brown have been amazing from the very beginning.
They sold my property within 24 hours of being on the market. They always answered my questions and made sure I knew all the details.
Liam, Megan and Mariella. We’re fantastic so friendly and approachable.
100% recommend for anyone!... Read more
Seller
23rd Oct 2020 (4 years ago)
K Blackley
Very helpful. Would recommend... Read more
17th Oct 2020 (4 years ago)
J Corson
We recently applied for our new mortgage with Marc at William H Brown, Barnsley. The service and support given from Marc from start to finish was 100%. Marc was very helpful and responsive throughout what can be a very stressful time. He kept us up to date at all times and would highly recommend. This was the second time I applied for a mortgage through W H Brown and if I was to do it again, I would certainly go back!... Read more
15th Oct 2020 (4 years ago)
W ostrowska
Izabella- the right person on right position, full professional customer service, always with polite manner, always helpful. Only she was bother to chase and provide our reference to our future agency. Big THANK YOU Izabella... Read more
13th Oct 2020 (4 years ago)
G Fawley
Terrible experience buying an house through these.got offer accepted, 2 weeks later told us a higher offer had been made and wanted to know if we would better it.
Legally did nothing wrong but morally corrupt.... Read more
Buyer
7th Oct 2020 (4 years ago)
J fraser
Have used William Brown twice now for 2 purchases. The mortgage advisors are great and special thanks to Liam who always goes the extra mile to get us an appointment and chase up any loose ends for us to ensure a speedy process.... Read more
Buyer
29th Sep 2020 (4 years ago)
R Buckley
First rate team and level of service... Read more
26th Sep 2020 (4 years ago)
B vico
Had a house viewing booked. Came up from my work in London on the Friday evening to view the property on the Saturday. Just looked on the website for the street name as I couldn't remember, to see that its sold. Nobody even bothered to contact me to let me know. One hour before the viewing and I'm sat here £60 down for their incompetence. Unprofessional. Avoid.... Read more
12th Sep 2020 (4 years ago)
J Lizzie
Great experience going through William H Brown as a prospective tenant, I felt valued and they made the whole process stress free.... Read more
Tenant
21st Aug 2020 (4 years ago)
A Morris
Keep Harrassing me with phone calls despite me telling them to delete me fron their list. Unprofessional and do not do as asked. Contact them at your peril... Read more
14th Aug 2020 (4 years ago)
J Walsh
Buying a property through William H Brown was very easy and stress free. Liam was excellent from start to finish, arranging a viewing for me straight away and keeping me up to date throughout the short process. Would 100% recommend to anyone.... Read more
Buyer
8th Jul 2020 (4 years ago)
J hakes
Massive thanks to Liam. He let me know about a property that he thought I would be interested in, he arranged for me to view this property before it went onto the internet. He was absolutely spot on. It was the perfect property :)... Read more
19th Jun 2020 (4 years ago)
J Speedy
Good agency, I m happy with them... Read more
17th Mar 2020 (4 years ago)
The valuation I received from William H Brown seemed very good initially but I found that the property was significantly down valued by the buyers mortgage provider and this caused the first sale to fall through. I didn't not receive anything like the sale price I expected from the valuation that William H Brown provided, which was very disappointing. I feel that I should have received more support and communication from William H Brown around this, especially when paying them a healthy fee for their services.... Read more
Seller
7th Mar 2020 (4 years ago)
P (Marchewa)
Great letting service!! Quick and professional. Big thank you to Izabela and Megan. Highly recommended!!... Read more
Landlord
6th Mar 2020 (4 years ago)
K Allen
Great service at William H Brown Barnsley. Liam was great - he makes the experience feel so personal and he makes sure to give you all the information and keep you informed whilst doing the best he can to give you the best service. Super friendly and easy to talk to. Feel like no problem or enquire is too much. Can’t wait to get the keys to our new home thanks to Liam!... Read more
Buyer
6th Mar 2020 (4 years ago)
N Mitchell
We are working with WH Brown for the first time, and I’ve been so pleased with the level of service we have had so far. Everyone I have spoken to in the Barnsley office have been exceptionally polite, friendly and professional. We’ve provisionally sold our house with the first viewing, and before it’s even gone on line! A huge thank you to Liam for sourcing a buyer.... Read more
Seller
5th Mar 2020 (4 years ago)
A Fogg
Really proactive liam kept us informed all the time!
Would recommend to friends and family... Read more
25th Feb 2020 (4 years ago)
R walsh
HIGHLY RECOMMENDED! Buying a property through William h brown has been a very stress-free, easy going process from start to finish. The staff in branch were extremely helpful along the way always kept us update with what was happening, excellent communication with no delays along the way. Would defiantly buy from William h brown again!... Read more
Buyer
25th Feb 2020 (4 years ago)
H Greenfield
Extremely helpful staff, Everytime I left messages I received a timely response, accurate information and expert guidance.... Read more
20th Feb 2020 (4 years ago)
P harper
Well looked after by the Barnsley team at William H Brown. Liam arranged our viewings and Monica was on scene to show us around all 3 houses. Top team. Thanks again.... Read more
18th Feb 2020 (4 years ago)
Faolan1979
Absolutely wonderful team,took care of me every step of the way,Liam,Kate,Monika and Mark(mortgage)has been on ball ,kept close contact and made sure am informed about everything,highly recommended branch,if you need anything look no further ????thanks guys,you made me a very happy crazy cat lady ????... Read more
16th Feb 2020 (5 years ago)
S Gallamore
Very helpful friendly staff.... Read more
7th Feb 2020 (5 years ago)
X YTx
We decided to choose William H Brown as our Estate Agents for all the services you receive and the total friendliness of all concerned. From day one, they felt like members of the family and truly had our best interests at heart ... We were only with them for less than 12 hours and we received an offer on our home (which we accepted) and also found our dream home (our offer, too, was accepted!)
I cannot believe how quickly it's all happened and it's all been down to the dedication of this fantastic team. Would not hesitate to recommend William H Brown at all to ALL of our friends and relatives.
Thanks Guys!!... Read more
Seller
6th Feb 2020 (5 years ago)
R Cooper
dealt with William H Brown and I was extremely impressed with the professionalism and fluidity of their work, they helped me with all the steps to selling my property and even got help off of the lettings team to help with my future developments in the rental market , could not recomend them enough and will deffinatly be using in the future... Read more
Seller
5th Feb 2020 (5 years ago)
C pattison
Excellent service all under one roof, prompt, efficient and friendly helpfull staff..highly recommended...... Read more
5th Feb 2020 (5 years ago)
I T
Over priced the property just to get the clients waste of time... Read more
Seller
4th Feb 2020 (5 years ago)
A Woodfields
Amazing staff, especially Megan and Isabell for all your help this month. Would recommend William h brown to anyone... Read more
29th Jan 2020 (5 years ago)
J harrison
Absolutely no issues.......prompt, efficient and professional service....would highly recommend.... Read more
13th Jan 2020 (5 years ago)
C Gerrard
Absolutely excellent services from start to finish. I am really happy with the services I received from William H Brown. Thank you to the team.... Read more
23rd Dec 2019 (5 years ago)
J Whitaker
Sold our old home with William H Browns Barnsley and couldn't recommend them enough. They were always there to help and made the whole process ran so smoothly.... Read more
Seller
14th Dec 2019 (5 years ago)
J Sidebottom
After having a horrible experience with hunters estate agents particularly Daniel from the Barnsley branch we went into William h brown all the staff was very helpful we explained our situation and Liam sorted us out a fantastic deal on our house and we couldn’t be happier highly recommended... Read more
14th Dec 2019 (5 years ago)
R Cottey
Our house sold the same day it went on the market - not sure I can put it down to the marketing, but from the day we asked them to sell our house until completion everything went smoothly.... Read more
Seller
13th Dec 2019 (5 years ago)
K Taylor
Sold my late mother's house through William H Brown and they were so kind about the difficult situation I was facing at that time. Everything was communicated with me and I always felt in the loop. They dealt with viewings on my behalf as I didn't live in the property which lifted a weight off my shoulders. Thank you... Read more
Seller
13th Dec 2019 (5 years ago)
R Cooper
I'm a first time buyer and I found the Brows branch in Barnsley so help full. Got me in for an appointment with the Financial advisers to lay out all the cost and steps I would need to take when buying my house. were so understanding of my lack of knowledge on the topic and talked me through everything, so easy to work with them and I never felt like a burden with all my questions. was able to do everything in the branch (solicitors, photos, mortgage) which helped with the difficult process and I will most defiantly be going back to them if and when I move again. All settled in my new hope and couldn't be happier.... Read more
Buyer
13th Dec 2019 (5 years ago)
J Francs
Absolutely fantastic service from start to finish. It was such a pleasure to deal with William H Brown during purchasing my property and then renting it out also through them. All the important services under one roof starting from mortgage, sales, progression and finally renting. Thank you William H Brown team for the wonderful experience. Joshua Francs... Read more
Seller
13th Dec 2019 (5 years ago)
M Lomax
Had a wonderful time dealing with William H Browns Barnsley and couldn't recommend them enough. They went above and beyond to help me and made the whole process run so smoothly. BEST IN BARNSLEY !... Read more
13th Dec 2019 (5 years ago)
K McDonald
WORKED WELL. but there were areas for improvement. Seemed a bit lax at times but in general they communicated well and got the job done. The lawyers they recommend however were rubbish and don't even deserve 1 star... Read more
Seller
12th Dec 2019 (5 years ago)
L Smith
I can highly recommend their services. Thank you for keeping me informed about all the new properties that were advertised on the market. Staff members were always very knowledgeable, friendly and easy to get in touch with, especially Katie and Liam who made looking for my first property a stress free process. Thank you William H Brown team!... Read more
Buyer
6th Nov 2019 (5 years ago)
D Agbodza
Fantastic service from Denise and the team at this branch. They are professional, positive and lovely to talk to. Izabela is currently managing my property highly recommend using her!... Read more
Landlord
6th Nov 2019 (5 years ago)
Dan
Lovely people very knowledgeable and helpful... Read more
1st Nov 2019 (5 years ago)
Leonard
Decent enough height st estate agents. Used the mortgage service.... Read more
22nd Oct 2019 (5 years ago)
J Mitchell
Outstanding service from the team at this branch. They are professional, positive and lovely to talk to. They managed to sell my house quickly and helped out when I needed meter readings - nothing was too much trouble. I would recommend this branch to anyone wishing to sell and would like to thank everyone with whom I had dealings.... Read more
Seller
14th Oct 2019 (5 years ago)
M Gierczak
Great service. Satisfied 100%... Read more
27th Sep 2019 (5 years ago)
S Aplin-Wakefield
Extremely professional and efficient operation.... Read more
1st Sep 2019 (5 years ago)
K Muszynski
We would not recommend the agency to anyone. We approached the agency in the search of the proper agent to sell our house. The representative called us several times within a week promising quick sale at a great price. After we signed the contract, the contact was limited. The photos taken did not show the house in the proper light, the price was higher than other properties in the area. Within the 3 month period we did not have any viewings and nearly no contact with the agency. Then when the date of end of contract approached and we wanted to confirm the details of expiry we have been informed about the 28 days notice period which the agent did not mention at all. We have been left disappointed and dissatisfied with the service that was supposed to be best of the best.... Read more
Seller
2nd Aug 2019 (5 years ago)
L Foster
Very helpful... Read more
29th Jul 2019 (5 years ago)
B 1
Cannot praise enough - very efficient
Found me tenants for a property within 2 weeks that had been advertised for the prior six months with another agent with no interest at all, so was considering selling it and had a valuation with that in mind but wh Brown talked me into trying it for rental with them and hey presto tenants found... Read more
Landlord
28th Jun 2019 (5 years ago)
K Bracewell
appalling service avoid like the plague!... Read more
25th Jun 2019 (5 years ago)
G Frampton
Definitely would not recommend this company at all ,staff rude, full of false promises, and high costs , poor service.... Read more
12th Jun 2019 (5 years ago)
S awso
I have always used William H Brown in Barnsley for all my rental properties and valuation of properties.
They have always been brilliant, nothing is too much trouble, very professional and you always get 100% from the staff.
Megan who I have delt with has been fabulous.
I will always use William H Brown, wouldnt go anywhere else.... Read more
Landlord
18th Apr 2019 (5 years ago)
B Richards
I can’t say I would ever deal with William H Brown again. We did everything we could to make moving out easier for them. But as soon as those keys are handed in and we need help let’s just say there service changes massively.... Read more
Tenant
17th Apr 2019 (5 years ago)
V Ghiculescu
very friendly agents !!... Read more
16th Apr 2019 (5 years ago)
P Family
I live in USA and have a daughter that has relocated back here with our grandson. They are outgrowing their apartment and are in need if a rental house with garden. I visited this William H.Brown location in February while visiting, to at least establish contact so that we could work with them to rehouse my daughter, I have emailed them three times now and they have not even had the decency to email me back. So now I am stuck on what to do. The least they could do would be to acknowledge my email and say that can not help, if they really can not, but they did not say that when I visited.... Read more
23rd Mar 2019 (5 years ago)
E Barker
As first time buyers, we were unsure of the whole buying process but Josh Marston has been absolutely brilliant in supporting us throughout it ALL- from explaining the process, answering the many questions we had, recommending us the right mortgage and keeping us up to date with our application every step of the way.
Josh is so efficient, gives fantastic advice and is great at communicating - which all in all made the process run smoothly and seem less daunting.
Josh even liased with other estate agents when we had found a house that we wanted to put an offer in for - he really went above and beyond and without him, we wouldn't be moving into our dream home.
We cannot thank Josh enough for all of the help and support he has given us and would without a doubt reccomend his services to anyone.... Read more
Buyer
27th Feb 2019 (5 years ago)
H G

William H Brown's in Barnsley have been absolutely fantastic throughout the sale process and I cannot rate them highly enough. I initially used the online valuation request tool, and within a few minutes received a phone call and booked a valuation for the following morning (days and in some cases weeks before other companies could arrange a valuation).
Michael who valued my property gave a fair and realistic valuation and was extremely helpful. Upon signing my contract to use Brown's to sell my property I received regular updates by phone and email and it was only 2 weeks before my property went live.
I started to get viewings quite early and Liam in the sales team gave me regular feedback following viewings. He really went the extra mile to promote my property and was a constant delight to speak with over the phone.
I arrange a mortgage appointment with Joshua at Brown's at very short notice, and Joshua was also a credit to the company providing more than just a mortgage quote but also liaising with another branch when I wanted to put an offer on a house in a different area. With Joshua's help I am in the process of purchasing my dream home at a fantastic price.
My only negative experience has been with the conveyancing solicitors which were recommended by William H Brown's, whom have been very slow and reactive rather than pro-active throughout the process. However, Dawn at Brown's stepped in to offer support and liaise between my conveyancing solicitor and my buyers solicitor to ensure that the sale completed without further unnecessary delay. Without Dawn's intervention the sale was at risk of falling through and I will forever be indebted to her for her help.
I started the process at the end of September 2018 by first contacting Brown's via the online valuation request, and today (mid February 2019) my sale has completed, considering the market is generally slow over the festive period Brown's did well to push things through.
Thank you to everybody at William H Brown's in Barnsley, you are a great bunch of people doing a fantastic job!!... Read more
Seller
13th Feb 2019 (6 years ago)
C Osborne
OUTSTANDING service. I am overwhelmed with the support, effectiveness and reliability of all the Barnsley team. They managed to sell my house in just 12 DAYS by expert sales knowledge and understanding each sellers and buyers needs as I sold and bought with them. If you are looking for expert services on a personal and professional level who will go as far as cheering when you sell your home and get your offer accepted on another than these are the Estate Agents you are looking for. I cannot recommend them enough for efficiency, customer service (including aftercare) and for answering my every call with a friendly and caring manner (and I called A LOT) . ABOVE AND BEYOND SERVICE BY EVERYONE AT William H Brown . Thank you!... Read more
Seller
18th Jan 2019 (6 years ago)
J Mann
Great service, the team were always a phone call away for any guidance which was appreciated as a first time buyer. Even after the exchanging of contracts the team have been great help with any questions I've had.... Read more
Buyer
21st Dec 2018 (6 years ago)
T Hawley
Absolutely brilliant first class service. Josh has been fantastic. Very efficient, gave sound advice. Is extremely helpful with all the questions I had. I'll always recommend Josh to anyone who requires his services.
Thankyou Tom... Read more
12th Dec 2018 (6 years ago)
H Arscott
Amazing service! Josh has been absolutely brilliant - very efficient, answers queries promptly and has made the whole house buying process so much less stressful. He explains the process simply and is patient with it. I would highly recommend using WHB!... Read more
Buyer
5th Dec 2018 (6 years ago)
C Holmes
Great service from these guys, Josh was really helpful and very proactive keeping me informed every step of the way.... Read more
26th Nov 2018 (6 years ago)
M Inman
Really lovely estate agents. I spoke with Liam first of all who helped me pick various properties to view. Once he'd got a feeling of what I wanted from a property I was kept updated with anything new on the market and viewings were arranged promptly and around my shift patterns. I found him extremely friendly and approachable and would highly recommend him. Any questions I had were responded to either by phone or email extremely quickly.
I then went through Josh to sort out my mortgage. Again, a friendly, professional person who explained everything clearly to me and was up front about costs and time scales. After a blip due to my circumstances, Josh was quick to find the right mortgage for me that was affordable and suited my needs.
Overall these guys have been great. Being a first time buyer, the whole process was daunting, but due to their great communication I'm on my way to getting my first home. Thanks everyone.... Read more
Buyer
24th Nov 2018 (6 years ago)
Z Tyreman
The entire branch made the stressful experience of moving house a lot easier and smoother. In particular, the mortgage advisor Joshua was great and kept me up to date throughout the process.... Read more
23rd Nov 2018 (6 years ago)
R Drybala
Fantastic experience dealing with William H Brown. My adviser Josh Marson was incredibly helpful and approachable throughout the process, which reassured me that I made the correct decisions moving forwards. I would 100% recommend William H Brown to anybody.... Read more
22nd Nov 2018 (6 years ago)
H Otter
Had a great experience from start to finish. The staff are really efficient and are quick to find deals that suit your budget and lifestyle. They are always easy to get hold of on the phone and always make sure you get an answer to your queries.... Read more
21st Nov 2018 (6 years ago)
C Mansfield
Great Service! We used William H brown to secure our first mortgage and our advisor was really helpful! Would definitely recommend and will use in the future.... Read more
21st Nov 2018 (6 years ago)
L Johnston
Fantastic service and staff were friendly and helpful. Would definitely recommend!... Read more
21st Nov 2018 (6 years ago)
A McDonald
Can't really fault them at William H Brown, recently used this branch to secure a mortgage and the friendly staff have always been happy to spend time to go through the process with me and keep me up to date on developments, would recommend them to anyone!... Read more
20th Nov 2018 (6 years ago)
D Littlewood
Excellent experience buying my first home with William H Brown, Barnsley.
Ben helped me throughout the process, answering any questions i had in a timely fashion and advising me on the options that are best for me.
I would recommend them to a friend.... Read more
Buyer
20th Nov 2018 (6 years ago)
Mark
Wow great service, Josh the mortgage adviser, was very friendly and helpful, got up dates regularly and when asked if we could go into the office, I said only if there was coffee involved and when we turned up there was coffee waiting....what more can i say..Highly recommended.... Read more
20th Nov 2018 (6 years ago)
D Serban
We are very pleased with the services provided by WHB. HIGHLY RECOMMENDED... Read more
14th Nov 2018 (6 years ago)
J Conway
The Lettings team at W H Brown Barnsley have provided me with a great service throughout the stages of letting my property. They have maintained a good level of communication both between myself and the tenants, which has made for a smooth and hassle-free process. I would not hesitate to recommend.... Read more
Landlord
12th Nov 2018 (6 years ago)
A hamshaw
Brilliant service from this branch at Barnsley , having not bought or sold a property for a long time was a bit apprehensive, but the staff were great and explained every little detail with us , nothing was too much trouble . Special thanks to Liam who is an absolute star .... Read more
17th Oct 2018 (6 years ago)
L Poltergeist
I wouldn't recommend it to anyone. 6 months tenancy and I still didn't receive my agreement. Avoiding my emails and phone calls. People that work there, doesn't know what they doing.... Read more
Tenant
4th Oct 2018 (6 years ago)
D Fox
Great communication through out the process of selling my property........ Read more
Seller
12th Sep 2018 (6 years ago)
M Summerfield
Very dissatisfied. Tried to sell our house through this agent. Shop staff were very friendly, as was valuer. BUT, valuation turned out to be highly inaccurate, there were no viewings, no for sale board and we have been trying to get our money back for 4 months with no success.... Read more
Seller
22nd Aug 2018 (6 years ago)
O Blaketon
Extremely bad customer service i.e never return phone calls or communicate effectively in any way. God help anyone trying to sell their house with these people. The branch manager Mariella needs an attitude transplant. Steer clear of selling or buying with this agent.... Read more
Seller
15th Aug 2018 (6 years ago)
C Tanner
Atrocious service from start to finish when trying to sell our house through them. They are incompetent, disorganised, dishonest and an absolute waste of time. Don't ever invest your time or money in these people.... Read more
Seller
14th Aug 2018 (6 years ago)
A Kwpaisz

Left my house sale stagnant for 4 weeks, no feedback, no updates. Lied to me and said all was fine when I called up despite there being clear issues financially hence why nothing had progressed. Within 4 weeks of it being sold I was still being told all was fine, sold sign was up, there was no memorandum of sale despite chasing it twice, there was no contact with my solicitor at all. Then after I went in and had to demand to know what was happening I got told that they didn't know and the Sales Progressor couldn't understand my frustration as it had only been a few days since a price was agreed, really I get it to 4 weeks was my response. I then asked for it to be put live immediately, an open house organised and the other people that offered to be contacted with some serious feedback ASAP, I also put a complaint in and asked for the Area Managers details.
The sold sign is still up 10 days after the sale has fallen through with no sign of it coming down, it took a week for them to make it active online after I asked for it to be done and they lied and said it has been done when they called me up, they are refusing to give me the Area Managers details and are completely dismissive of the fact they left a sale for 4 weeks with no action and didn't tell me the buyer wasn't financially viable. The Branch Manager is trying to tell me they didn't know but her Mortgage Advisor and Sales Progressor have already told me they knew but were trying to sort it
Lies lies lies! Mariella the Manager you should be ashamed, ashamed for being dismissive, ashamed for not giving me your Managers details hiding WH Brown Barnsley's errors. You should also be appalled to say to me that the open house still hasn't happened despite me asking over 10 days for one to be organised and now asking me if I want one when I told you 10 days ago I did, and also saying that the sold sign should have come down but didn't happen because you weren't there last week. Well you've been back a week and it still hasn't happened.
I got told when I signed up be careful they are an office full of rookies, I trusted them from Mariella's own words and I'm not eating my own words.... Read more
Seller
11th Aug 2018 (6 years ago)
D Finch
Excellent experience, Abby came to value my home and provided a thorough and excellent presentation, she explained the process from start to finish (as I haven’t moved for over 20 years) clearly very knowledgable and experienced, extremely confident in the company and the passionate staff they have in the office... Read more
Seller
21st Jun 2018 (6 years ago)
G DRONES
Absolutely shocking service no correspondence while selling a property with them, completely forgot to tell me about one viewing then couldn’t even find details of it happening showing a lack of communication in the branch would really recommend you go elsewhere. Mines been up with purple brick for 5 days and sold showing these lot really have no idea
Even now I’ve withdrawn my property from sale with them it’s still online and I’ve told them 3 times to remove the advert!
Candice was no use at all too... Read more
Seller
4th Jun 2018 (6 years ago)
G wilson
Me and my partner went through the Barnsley branch to book a viewing for the house we was interested in buying. I rung them trying to arrange the viewing however said that ‘everyone was in a meeting’ so would call me back. I then rung back 3/4 hours later, got the same reply. My partner then rung the following day and arranged a viewing for the house we wanted to see, on the day of the viewing myself and partner waited outside the house half an hour after the time that we had arranged, my partner then rung the branch and then said that they had nothing on the system for the viewing that we had booked. Then said there must had been a mix up and that they would ring us back. They still haven’t rung back over a week later.
Very unprofessional! Would never go to these to view a house again.... Read more
30th May 2018 (6 years ago)
S Cristo
Brilliant experience from start to finish. Would highly recommend.... Read more
19th May 2018 (6 years ago)
A Hill
Excellent service- speed was important to me and they provided a prompt and efficient service for the sale of my house...... Read more
Seller
13th May 2018 (6 years ago)
D Scargill
An absolutely shocking experience, having being booked for a private viewing through Grace, I later get told by one of their incompetent employees that it is an open house with 12 other people. Given they provided us with misleading information, asking me to make amendments to my day (changing the childrens hospital appointments) to suit them, they completely lied. The reaction I got lacked empathy, they didnt even know what property I was ringing up about when I advised them it was Woolley Grange, which is the only Woolley Grange property advertised in the world for rental - BY THEM. Clearly low paid workers who lack intelligence.... Read more
18th Apr 2018 (6 years ago)
C Tomkins

My experience with William H Brown has been disgraceful from start to finish.
The extremely poor experience with this agency is the reason I left the property.
Initially, the team within the Barnsley branch appeared extremely helpful, this was until I had paid the fee's and committed to the contract.
After this point, there was nothing but problems, lies & deceit.
The first problem was that the agency kept pushing back the date that I could collect the keys to move into the property.
I was promised 3 separate dates & 8 days after the initial date I was finally able to move in.
Within the first month, I had 3 separate call-outs for the boiler. Each time with a response from the contractor of "The agency didn't pay me enough to fix the entire thing".
I had to endure having a bucket under the boiler, to catch leaking water for 3 weeks until William H Brown would arrange the final contractor.
After 2 months at the property, William H Brown contacted me, attempting to get me to commit to another 6 months contract on the house.
I informed them I was not yet ready to make my decision, as I had only spent 2 months in the house and was not sure.
This would have been an easier decision if there were not a large cost for the contract fee's from William H Brown every 6 months.
I was "pestered" by William H Brown, with daily telephone calls & emails, this was very disruptive to my life as they rang during work hours. Multiple times a day.
After 2 weeks of enduring this, I decided NOT to continue with the house, not because I didn't like the property - but due to the fact that the agency obviously had no commitment to the tenant.
After informing William H Brown that I would not be continuing with the tenancy - they responded requesting me to allow people to view the property while I still had 2 and a half months left on my contract.
I informed them that I was unhappy with allowing people viewing the house while I was a tenant as I had personal possessions at the property & I could not commit to a specific time due to work.
They continued to push for me to "Drop the keys off" at the Barnsley branch so they could conduct viewings while I was not there.
After 2 weeks of declining this, I received very threatening emails & letters from William H Brown in regards to "Breaching Contract" and "Informing the landlord".
Going forward, I agreed to allow viewings of the property - in the last month of my tenancy.
William H Brown did not send a representative and left it up to me to demonstrate the house & guide people around. I found this extremely disrespectful as I do not work for William H Brown, it was not my job or my role to sell the property to the next tenant.
Finally, after I had vacated the property - I thought the nightmare was over, I was completely wrong. It had only just started.
William H Brown are currently trying to dispute a large portion of my deposit for non-sense reasons, such as "Deep Cleaning" of the kitchen.
Not going into specifics, but William H Brown are trying to charge me for the removal of items which were left at the property by the landlord & also general maintenance which should be conducted by the landlord & agency, such as the painting of outside doors & cleaning of extraction fans (this was never used by me in the entire occupancy).
After trying to negotiate which the agency & landlord, without any movement I have had to raise this to a dispute & this will more than likely end in small claims.
Based on my experience over the last 6 months, I highly recommend you avoid William H Brown by all means.
This is the worst agency which I have ever dealt with.... Read more
Tenant
16th Apr 2018 (6 years ago)
S Slack
Excellent communication from all the staff in the office making my the sale of my home very smooth, thanks again to everyone... Read more
Seller
26th Feb 2018 (6 years ago)
L Duffy
We viewed and made a strong offer on a house which was only 5k below asking price. My partner had arranged the viewing, so they had his details, and I rang to make the offer. The person on the phone didn't even take my details which I thought was strange but assumed it was because they had my partner's details. They assured me they'd put the offer to the seller and ring us back.
William H Brown never got in touch with us again. We rang and they kept promising to call us back but never did. What kind of customer service is that?? Actually, they did call my partner once to tell him someone had made an offer of £xxx,xxx and did we want to make one- this was our offer!!!!!
Unprofessional, rude & seemingly underhand.... Read more
Buyer
18th Feb 2018 (6 years ago)
G Turner
Excellent service and lovely friendly staff... Read more
13th Feb 2018 (7 years ago)
J Nicholson
Fantastic service from start to finish with the sale of my home and they also helped me find a new bungalow, thank you Mariella and the sales team.... Read more
Seller
13th Feb 2018 (7 years ago)
N Smith
Thank you for everything to all the team at the Barnsley office, smooth process from start to finish, my property looked amazing and thanks to the professional photography and amazing sales team I achieved more than I thought I ever would, I will certainly be recommending.... Read more
Seller
13th Feb 2018 (7 years ago)
B Goldthorpe
BY FAR THE WORST ESTATE AGENT IN SOUTH YORKSHIRE - DO NOT USE!... Read more
18th Dec 2017 (7 years ago)