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  1. Home
  2. Henley Charles Estate Agents - Erdington, Birmingham
Henley Charles Estate Agents - Erdington, Birmingham Logo

Henley Charles Estate Agents - Erdington, Birmingham

Opens Monday at 9:00am
1 Reservoir Road, Erdington, Birmingham, B23 6DA
Henley Charles Estate Agents Erdington, Birmingham are an estate agent in Birmingham. They mainly list properties in B23, B24 and B5. Over the last 6 months, they've listed 3 properties, with 5 currently on the market. Most of the properties listed have 2 bedrooms. They list properties for sale on OnTheMarket.

Opening hours

  • Monday 9:00am - 5:30pm
  • Tuesday 9:00am - 5:30pm
  • Wednesday 9:00am - 5:30pm
  • Thursday 9:00am - 5:30pm
  • Friday 9:00am - 5:30pm
  • Saturday 9:30am - 2:00pm
  • Sunday Closed
View all details

Henley Charles Estate Agents - Erdington, Birmingham Reviews (139)

Have you used this agent?
  1. 73% 5/5 Stars
    73%
  2. 2% 4/5 Stars
    2%
  3. 1% 3/5 Stars
    1%
  4. 1% 2/5 Stars
    1%
  5. 22% 1/5 Stars
    22%
All (139)
Seller (7)
Buyer (7)
Landlord (16)
Tenant (48)
General (61)

A Vacheva

5/5 Stars
Best????... Read more
2nd Oct 2024 (18 weeks ago)

J Micheal

5/5 Stars
Henley Charles are swift and very good in this business.. esp Josh . He helped me get a place very easy and swift .. even when u had doubts and kept being annoying with repeated questions Josh kept calm and help me secure the place .. Good service... Read more
Tenant
5th Sep 2024 (22 weeks ago)

C Connolly

5/5 Stars
Used Josh at Henley Charles to find tenants for two properties recently. Received very good service, found tenants, two families, and everything went through very smoothly. Thank you Josh & Henley Charles For a very efficient, smooth and prompt service.... Read more
Landlord
5th Sep 2024 (22 weeks ago)

R Birk

5/5 Stars
Great Experience, Straight Forward and a Smooth Transaction! Josh Aujla at Henley Charles was really helpful, quick to respond and helped with all my queries. Thank you and highly recommend!... Read more
14th Aug 2024 (25 weeks ago)

A ALZOUBI

1/5 Stars
??? ?? ???? ????? ??? ?????? ???. ??? ???? ?? ???? ???? ?????? ?? ???? ????? ???? . ???? ????? ??? ???? ?????? ???? ??? ????? ???? ???? ?? . ??? ???? ????? .... Read more
23rd Jul 2024 (6 mo. ago)

U.A

5/5 Stars
Great experience from Vish, who sorted out any issues we had promptly. Very happy with our house purchase... Read more
Buyer
15th Jul 2024 (6 mo. ago)

M Kelly

5/5 Stars
I chose Henley Charles to sell my house after meeting Vishal and Josh. They were extremely polite and informative. Fully explaining all aspects of the sale. The sale particulars were outstanding giving detailed measurements and layout of the property. I also checked their online reviews too - not a bad/negative one came up. Excellent service and super nice people. ????... Read more
Seller
26th Jun 2024 (7 mo. ago)

S Young

5/5 Stars
Josh was professional, efficient and prompt in all my dealings with him, and I would have no problem recommending him and Henley Charles to help with any property lettings... Read more
Landlord
30th May 2024 (8 mo. ago)

E Mudzingwa

5/5 Stars
I was assisted by one of the staff members his name is Josh. The process was fast I'm impressed.... Read more
20th May 2024 (8 mo. ago)

P Ottley

5/5 Stars
The agents at Henley Charles Estate Agencies Josh, Vishal, O'Neil as been a tremendous help in assisting me to find my new home during this time when it's very difficult in Birmingham to get a nice and affordable place to live. Here is to say a big thank you to them for all their help. Kind regards, Therese.... Read more
20th May 2024 (8 mo. ago)

B Walsh

5/5 Stars
Vishal was the Henley Charles agent appointed for our house rental. When I first met Vishal at the property I found him to be friendly and professional and when I lost my phone in the garden he found it for me. A good start. Throughout the property let I always found Vishal to be attentive to our needs and I know he would carefully steer a middle ground between the needs of the tenant and the landlord. At checkout he undertook a professional check out using the video he took at check in to confirm any differences at check out. When the tenancy period expired, Vishal did his best to find an alternative property which was found to be very suitable. If I was renting a further property with Henley Charles I would have no hesitation of requesting Vishal to be my preferred agent for the property. Thanks for being supportive and understanding.... Read more
Tenant
17th May 2024 (8 mo. ago)

S shams

5/5 Stars
Excellent and very cooperative service. My family found the perfect home that satisfies us 100% and Henley Charles is the best when it comes to your dream home. I would like to thank Mr.Josh Aujla for making it easy for me and my family with all paper works and proper guidance throughout the process.... Read more
Buyer
26th Mar 2024 (10 mo. ago)

A X

5/5 Stars
Been using Henley Charles from pretty much when they started up to manage an increasing portfolio and ultimately have moved all properties for them to manage. Pretty much all queries are resolved on initial Contact, compliance is keep up to date and they have a good understanding of the local market as well as reasonably priced handymen/contractors who take care of small maintenance tasks. Particular shout out goes to Josh Aujla who has been outstanding and very attentive throughout.... Read more
Landlord
19th Feb 2024 (11 mo. ago)

M Borbeli

5/5 Stars
Vish was incredibly helpful, professional, and made the entire process smooth and stress-free. Recommend! ????... Read more
13th Feb 2024 (11 mo. ago)

T Walters

5/5 Stars
I had a great experience with these guys. Very professional and friendly staff. Would recommend, they found me a very nice flat.... Read more
Tenant
12th Feb 2024 (11 mo. ago)

B (BIBIN)

5/5 Stars
I recently had the pleasure of dealing with Henley Charles Estate Agents for my home search in Erdington, and I must say, the experience was exceptional. In an area where finding a good home close to prime amenities like the railway station and schools can be quite challenging, Henley Charles made the process seamless. A special shoutout to Mr. Josh for his wholehearted support throughout this journey. His dedication and professionalism were evident from start to finish, making what could have been a stressful process, a smooth and enjoyable one. Highly recommend Henley Charles Estate Agents for anyone looking to find their perfect home in Erdington.... Read more
7th Feb 2024 (1 year ago)

R Pandey

5/5 Stars
Good service delivered by Josh Aujla... Read more
29th Jan 2024 (1 year ago)

I Panchal

5/5 Stars
Thank you Henley Charles for quick support to find the house and process is very smooth for viewing and also let agreement. Thank you Vish for real good support... Read more
Landlord
29th Jan 2024 (1 year ago)

B Lynch

5/5 Stars
Josh has been outstanding in managing my property and keeping me up to date. Genuine and won’t pull the wool over your eyes, couldn’t recommend enough ????????... Read more
Landlord
8th Jan 2024 (1 year ago)

Antonios

1/5 Stars
Probably the most unprofessional agency out there. Booked a viewing for a flat, then Oneil came, was talking on the phone, didn’t even greeted me, after 2 minutes that we were both standing outside of the property he finally decided to off his phone and carry on with the viewing. They advertised a flat on Zoopla and then he showed me a different one. Told him that the pictures are different on Zoopla and he said that he only has keys for that certain property and that it wasn’t his fault. Called the office and they replied that my phone is not working properly and that they advertise and have the right pictures online. I took off my work just for that viewing, such a time wasting agency and individuals. Do yourself a favour and stay away from them. ????... Read more
22nd Dec 2023 (1 year ago)

A Director

5/5 Stars
Purchased an apartment on behalf of a charity through Vish, estate agent at Henry Charles, Erdington. He is very professional, ethical and efficient to work with. Completely recommend. Thank you Vish, much appreciated... Read more
Buyer
14th Dec 2023 (1 year ago)

K Nimmo

5/5 Stars
I had a vacant property and approached Henley Charles Erdington with a view to using them as my agent. Vish dealt with me from the start. He is professional, organized and efficient. He explained the process clearly and communicated effectively and quickly. No pressure to go with them but once I had decided to go ahead within two weeks the property had been let. The property was well marketed, great photos, viewings all handled by Vish. On moving in, he has coordinated and arranged repairs/maintenance required. I would definitely recommend. Very impressed with the service received. Thank you Vish.... Read more
Landlord
21st Nov 2023 (1 year ago)

J johnstone

1/5 Stars
Tried to apply for a flat, it took 3 separate phone calls to get an answer. I was finally answered on the 3rd call and could hear the consultant watching family guy in the background (Oneil) A viewing was then arranged, Oneil was then 15 minutes late and showed up with a car full of people, with his music blasting - very professional I have requested a call regarding my application on several occasions for over a month now, each time I have been told I would be given a call back with an update as soon as a decision has been made or that the landlord is reviewing the applications. I have had another look today, the flat has been taken down and I still haven't had an update from anyone at the agency I have never experienced such an unprofessional individual in all of my life. Avoid this agency, I wish I had read the reviews first. There are so many fake reviews quite clearly written by themselves. Would give 0 if I could.... Read more
21st Nov 2023 (1 year ago)

? ????????

5/5 Stars
Josh and All others agents are very patient and responsive.... Read more
17th Nov 2023 (1 year ago)

M Butt

5/5 Stars
Good customer service by all agents. Josh also helped and has good interpretational skills. Very helpful.... Read more
16th Nov 2023 (1 year ago)

M Chirilamihaelamaria87@gmail.com

5/5 Stars
Brilliant agent, Vish was helpful, friendly, and polite, he listened to queries and acted promptly to resolve them. Thank you, Vish for making the move a pleasant one!... Read more
15th Nov 2023 (1 year ago)

W Mohamed

1/5 Stars
Unprofessional agency. Booked me a viewing (made me leave early from work) and never showed up and he canceled the viewing after 20 minutes of me waiting at the door and promised for later viewing but never called.I would give zero star if the app allows me to. If you faced the same issue with them please support my review to make everyone else aware enough to not ever deal with this agency.... Read more
7th Oct 2023 (1 year ago)

A Capozzi

5/5 Stars
Just would like to mention this estate agent is the very best I've ever dealt with. Thank you for your great work... Read more
6th Oct 2023 (1 year ago)

M ali

5/5 Stars
I bought a property, that was handled by Henley Charles Erdington, and i had a very positive experience. My inital viewing was booked very fast and my offer was confirmed and given to the seller promptly. The communication was amazing, whenever there was an update, i was immediately told about it. The agent that handled the property and answered all my questions was vishal, he was very helpful and always on hand whenever i needed anything. Thank you for all the help and making this process very easy and smooth. Highly recommend using henley charles, as they are very trust worthy, professional, and show a genuine interest, in all that they do. Thank you to the whole Henley charles team, and especially to Vishal.... Read more
Buyer
28th Sep 2023 (1 year ago)

B Shito

5/5 Stars
Great staff, very helpful... Read more
27th Sep 2023 (1 year ago)

D Merchant

1/5 Stars
Extremely unprofessional.... Read more
26th Sep 2023 (1 year ago)

P Reynolds

5/5 Stars
Couldn’t ask for a better agent. Josh looked after us every step of the way and understood our needs for a fast completion and move in date. Can’t fault the service.... Read more
Tenant
11th Sep 2023 (1 year ago)

G Breakwell

5/5 Stars
We have been tenants in a Henley Charles managed property for 8 years now and have to say within that time they have been completely professional, friendly and supportive, they have addressed any issues that have arisen within the property ie boiler issues very quickly to our satisfaction. If you are thinking of renting a property I’d definitely recommend Henley Charles and wish to send them a huge thank you from my family. Gary Breakwell... Read more
Tenant
12th Jun 2023 (1 year ago)

A Drysdale

5/5 Stars
Brilliant agent, professional and courteous throughout the lettings process. Josh was helpful, friendly, and polite, he listened to queries and acted promptly to resolve them. Thank you, Josh, for making the move a pleasant one!... Read more
Tenant
25th May 2023 (1 year ago)

A Dost

5/5 Stars
To be very honest, they treated me really well since day one. Its been a wonderfull experinece dealing with Henley Charles team. They, especially Mr. Vishal, were readily available whenever I appraoched them and I really appreciate their efforts to help me out. I wish them all the best and hope they'll continue doing a great job taking care of the tenants.... Read more
Tenant
16th May 2023 (1 year ago)

S Hoyte

1/5 Stars
Unorganised, lack of professionalism (especially O’Neil) and no duty of care for tenants. My family was left over 2 weeks without support while our main bathroom pipe had burst due to not being fitted correctly in the first instance. We made the repair ourselves and never received a reimbursement. Another occasion had a two day wait while we experienced an arching wire in plug socket, again due to it not being fitted correctly. To further this Vishal withheld the landlords details for months and before giving them up decided to get someone called Don to call and impersonate the landlord. We reached out to the directors but they also seem to be none existent. Be mindful and stay away from this shameful company. Also lol at the amount of fake experiences posted on here to give this company a better rating ????... Read more
Tenant
9th Apr 2023 (1 year ago)

M Curley

5/5 Stars
Very friendly estate agents josh is very helpful when it comes to things being sorted l wouid Highley recommend this estate agents... Read more
16th Mar 2023 (1 year ago)

N Macklin

5/5 Stars
Josh Aluja has given us excellent service. We are happy with the accommodation and service provided. Highly recommended!!!!... Read more
Tenant
24th Feb 2023 (1 year ago)

C Barmi

1/5 Stars
Staff are rude and unfriendly, do not recommend at all. Called to have a locksmith out and he did not turn up till the next day, as we did not let the electrician come with him, which Henley Charles were adamant he had to. Only good thing about Henley Charles Estate Agents is the kind and respectful Owner Gin Atwal... Read more
Tenant
22nd Feb 2023 (1 year ago)

D SLOUGH

5/5 Stars
The Agency has the best houses in Birmingham and have friendly staffs especially Josh.... Read more
30th Jan 2023 (2 years ago)

K Skujins

5/5 Stars
Recommend!!!! My Agent was Josh, and helped me to find the property that suited my and my family needs!!!! Top quality service ??????????... Read more
25th Jan 2023 (2 years ago)

M MvM

5/5 Stars
Renting for over 3 years... The only agency I know, that is actually trying helping you out and doing everything they can whenever there's a problem. Very calm and professionals guys in there. Big thumb up for Josh.... Read more
Tenant
19th Jan 2023 (2 years ago)

R Parmar

5/5 Stars
'Henley Charles Estate Agents' is the best agency for renting property in Erdington. It provides excellent services to their clients. Especially, I have very good experiences with Mr Vishal Solanki, was quick in response during tenancy renting process, in solving the property maintenance related matters and whenever needed. Overall, experience is good with this agency.... Read more
Tenant
21st Dec 2022 (2 years ago)

K Dolia

5/5 Stars
it is a wonderful agency special thanks to vishal because he speak in hindi and make it a lot easier for tenants to communicate and service is very good.... Read more
Tenant
21st Dec 2022 (2 years ago)

R Patel

5/5 Stars
in short notice vishal help us to get the house thanks for ur help... Read more
21st Dec 2022 (2 years ago)

R Suri

5/5 Stars
I needed to find a property to rent at very short notice. I am extremely grateful to Vish who was able to find us a suitable property meeting our requirements. The level of service was outstanding. Vish was very professional, informative, understanding of our situation and responded to every query, finding ways to solve any problems along the way. This made the whole process stress free. Appreciate all your help and support Vish.... Read more
Tenant
19th Dec 2022 (2 years ago)

Z dicken

1/5 Stars
The agency don't care about tenants, ignoring every problem and avoiding contact... Read more
Tenant
15th Nov 2022 (2 years ago)

A Bro

1/5 Stars
No problem has been solved for a month now in a place that I rent from this agency. Some of the stuff not competent and just tell lies.... Read more
Tenant
15th Nov 2022 (2 years ago)

D Sss

1/5 Stars
ignoring tenants and not solving any issues with the flats... Read more
Tenant
15th Nov 2022 (2 years ago)

S P?óciennik

1/5 Stars
Ignoring tenants and not solving any issues with the flats... Read more
Tenant
15th Nov 2022 (2 years ago)

M 32

1/5 Stars
ignoring tenants and not solving any issues with the flats... Read more
Tenant
15th Nov 2022 (2 years ago)

J matysiak

1/5 Stars
The agents saying all the time they gonna do something and then they doing nothing. I was trying for weeks to get help from them and nothing. I got a leaking roof and many more problems with my flat and they just ignoring calls and messages.... Read more
Tenant
15th Nov 2022 (2 years ago)

R Mansion

1/5 Stars
Probably great if you're a landlord, but they treat perspective tenants with complete disregard. If you are a perspective tenant considering renting a property with them, keep in mind they take multiple applications for the same property and then let the landlord cherry pick from the choice of tenants - it is not first come first served as you would reasonably expect. Therefore until they have taken a holding deposit and sent you a contract, keep looking for other properties. Even as a perspective tenant they do not answer many of your emails. The one response I did get was nonsensical jiberish and showed the staff member either hadn't read the email properly, or was not bothered whether their reply made sense or not. If they want to have multiple customers competing for the same property, then they should be transparent about that. Instead, I handed in an application for the property I wanted to move forward with on the Friday and called on the Wednesday to ask what would happen next. Only then did they say the landlord was considering multiple applications. Meanwhile, I had cancelled viewings with other agents for other properties, as I don't like to waste people's time as Henley Charles do. On the Wednesday (5 days/2 working days after the viewing and handing in my application) when I called they then told me about this, and that I would find out by the end of the week. So that could have been a whole week wasted. When you are in a rush to move then this is a waste of time you could do without. When I emailed in my complaints about it, someone replied but I had no idea who they were, what their name was or their job title. As the email was signed 'Henley Charles', I assumed this was the director and the company was named after him. Yet upon checking Companies House, the directors are three Asian people. So whoever replied, if they are senior in the company then why are they hiding behind the anonymity of not including their name and position in their email signature. All in all probably a blessing I realised prior to parting with any money that this is how they work. If they are this disinterested in perspective tenants prior to you handing over any money, one can only imagine how they would respond when there is a flood in your property or the like. In fact as they just signed the email 'Henley Charles', it could just have been the agent dealing with me pretending to be a manager!... Read more
Tenant
21st Sep 2022 (2 years ago)

R G

1/5 Stars
as a potential tennant of a property henley charles were dealing with i found nothing but poor customer service with them, if i was a landlord i'd be very weary about how they deal and attempt to let your property it is likely to stay empty longer due to their poor customer service and lack of communication with potential tenants, out right unprofessional standards. in their response to this review i'm still left clueless of not being successful, which showcases their level of standards... Read more
Tenant
1st Sep 2022 (2 years ago)

J Longton

1/5 Stars
Very very bad experience. I’m just waiting to see if I can get a refund.... Read more
5th Aug 2022 (2 years ago)

N Yeasmin

5/5 Stars
Henley Charles have been Fantastic with putting my house on rent. They have kept me informed and took necessary action to get the property all ready as instructed. Thank you Josh for your help in this process.... Read more
Landlord
4th Aug 2022 (2 years ago)

mmm

1/5 Stars
Not much of an agency!... Read more
28th Jul 2022 (2 years ago)

A Hulston

5/5 Stars
Our dealings with Henley Charles have always been first class. They are very responsive and efficient in all matters concerning the property rental. Special mention to Josh who deals with most matters first hand. always gets the job done quickly and supplies contractors to do any repairs quickly at a very fair and reasonable price. Cannot fault this Company... Read more
16th Jul 2022 (2 years ago)

Anonymous Tenant

4/5 Stars
The overall process of renting the property went smooth and quite straightforward. Thanks a lot to Vish who always goes beyond to help and support!... Read more
Tenant
16th Jul 2022 (2 years ago)

R Asenov

5/5 Stars
Henley Charles has helped me move in with ease, the service was quick and everyone was nice enough to guide me on anything I needed done. I want to say thank you to Vish, Josh and Oneil also their manager. Thank you ????... Read more
16th Jul 2022 (2 years ago)

Y Zafirov

5/5 Stars
The best agency on Birmingham !! Aways help me for me and my friends ! ????... Read more
16th Jul 2022 (2 years ago)

M Wallis

5/5 Stars
Great company. Fantastic people... Read more
15th Jul 2022 (2 years ago)

J Francis

5/5 Stars
Very helpful, approachable and always give a swift response to any issues or questions, would highly recommend to anyone... Read more
14th Jul 2022 (2 years ago)

D Holt

5/5 Stars
Awesome estate agent, especially josh. Very helpful and good communication, was a good and enjoyable process 10/10... Read more
14th Jul 2022 (2 years ago)

M Jennens

4/5 Stars
Good service, friendly and helped us out throughout the renting process.... Read more
14th Jul 2022 (2 years ago)

R Pascalau

5/5 Stars
Josh was very helpful and everything was done very quick.... Read more
14th Jul 2022 (2 years ago)

M Evans

5/5 Stars
I want to say a huge THANK YOU to Vishal and the rest of the staff at Henley Charles. Vishal went above and beyond to make sure my very difficult and complicated purchase, (due to the particulars of the key worker scheme the apartment is on) competed successfully. He never complained at my constant calling, he managed every query kindly and quickly. He kept me updated regularly and liaised brilliantly between solicitors. Our problem solving discussions always left me feeling reassured and confident everything would work out in the end... And it did. So I really couldn't be more grateful for and impressed by the service I received. ?????... Read more
3rd Jun 2022 (2 years ago)

A G

5/5 Stars
Very helpful... Read more
7th Apr 2022 (2 years ago)

S Mustafa

5/5 Stars
Good staff... Read more
20th Mar 2022 (2 years ago)

L Hughes

2/5 Stars
Not very helpful... Read more
28th Feb 2022 (2 years ago)

I Margean

5/5 Stars
Awesome! Very helpful and reliable. I would always reccommed them. Thank you Josh and Ramvir!... Read more
14th Feb 2022 (2 years ago)

J Houston

5/5 Stars
In short: a quality experience. I dealt with Josh personally and I must say from start to finish he's been professional, quick, and very helpful. Sorting out viewings was absolutely painless and when I had some issue with timings he made it easy for me to organise a solution with him to get everything sorted asap. Moving in was painless and from then he's been on the ball sorting any issues and answering any questions I might have. All in all exactly what you want from your letting agents, they seem to really care about their tenants!... Read more
Tenant
14th Feb 2022 (2 years ago)

R Witton

5/5 Stars
Super fast and friendly service. Was able to book a quick viewing and sign a contract all within a few days. Vishal is a top guy and kept me updated throughout the process when there were a couple of maintenance issues, and he's also been quick to respond when I've had questions.... Read more
Tenant
30th Nov 2021 (3 years ago)

D Cojocea

5/5 Stars
Vishal help as to find rite house wi are trying to find for more one month and nothing but wen wii call dis agency in next 6 days wi have house so I recommend to everyone... Read more
Tenant
11th Nov 2021 (3 years ago)

C Emanuel

5/5 Stars
So I was trying to find one house for one month maybe more but I found Henley Charles on Internet and I call and in same day I was to see one of the houses and next day another one so in maximum 6 day I was already move in so me opinion is great agency I recommend to everyone. Vishal Solanki Regards... Read more
Tenant
10th Nov 2021 (3 years ago)

A F

5/5 Stars
My friend instructed me to find a tenant for his house, as he won't able to move back to Birmingham as intended, due to many factors. It has been a hard time for both landlord and tenants in this pandemic. As a landlord myself in Birmingham, I had instructed estate agents before and were let down by them, so I was a little bit uncertain about finding a management agency. I am so glad I had chosen Henly Charles, as the greats guys were able to arrange a meeting at the property the next day. Due to my own fault I did get it mixed up a little bit initially, but Mr Singh and Vishal was able to quickly solve the problem. I can honestly say, all my uncertain questions have been answered without really asking much. It has been a very smooth and professional company, with really helpful staff who do all the correct steps of rental legislation. I, so far, highly recommended Henly Charles, regardless of, if you are a professional landlord or just on your first buy to let.... Read more
Landlord
20th Oct 2021 (3 years ago)

R D

1/5 Stars
Rude people. Working with no logic behind, asking questions like do you work? No? You can't have the house!...what? Ask me if I have money...maybe I don't need to work!! So narrow guys...... Read more
10th Oct 2021 (3 years ago)

J Leadham

1/5 Stars
Disgraceful agency, tenants are not controlled. They don't update the tenancy agreement if a new member moves in,helping tenants with fraud. They operate on" a mate " grounds, not on professional level. Their tenants run businesses without the landlords knowledge or agreement. They let tenants to sublet rooms, without the landlord's knowledge. As a landlord if you want your house ruined, go to this agency they would take your money but no responsibility or whatsoever after.... Read more
Landlord
7th Sep 2021 (3 years ago)

J Wall

4/5 Stars
Yet to find out really... Read more
21st May 2021 (3 years ago)

Piotrek

1/5 Stars
I have bad experience with that agency. I do not recommend.... Read more
22nd Apr 2021 (3 years ago)

Z 8

2/5 Stars
???? Seek ADDITIONAL help & advice from someperson who understands the "Scheme of Things" ???? property rental or purchase isn't straightforward ????... Read more
18th Apr 2021 (3 years ago)

N Sheikh

5/5 Stars
First time dealing with Henley Charles Estate Agents and it’s been a pleasant experience. Found a property I liked and a viewing was arranged very quickly. Met Oneil at the property and he was very professional and nice to deal with. We liked the property and moved forward with putting an offer in. From here the process was extremely efficient and communication was excellent. I’ve dealt with other estate agents in the past but Henley Charles have been the best in my experience. Highly recommended and will definitely try and stay with them if I was to move again. Definitely want to give Oneil a lot of credit for his hard work, excellent communication skills and brilliant customer service!... Read more
Buyer
7th Jan 2021 (4 years ago)

S f

5/5 Stars
Soooooo, I still haven't officially moved into my rental property (let agreed however) but felt like it was only fair to leave a review because it's well deserved. I first met O'Neil when going to view a property in Erdington, he was very polite, friendly and professional in addition to answering all of my silly questions as I am a first time mover. I then met Vish at another viewing, he was just as brilliant and helpful once again sorting out all of my requests and answering my questions and helped me to secure my first rental property ?? The office is also lovely and clean, very warm and welcoming with good parking and easy to find. So far it's been an excellent experience and I would recommend their services to friends and family. I hope this helps any first time buyers or renters interested in any properties from this agency ???? Take care all!!! ????... Read more
Tenant
21st Dec 2020 (4 years ago)

A Khan

3/5 Stars
Mr O'Neil and Mr Josh are cooperative and very nice gentlemen.... Read more
20th Dec 2020 (4 years ago)

M Fencka

5/5 Stars
We recently rented a flat via Henley Charles. The whole process was extremely smooth from start to finish. Vishal took care of everything and the referencing was completed in less than a week. I would highly recommend them. Very professional and trustworthy!... Read more
Tenant
18th Dec 2020 (4 years ago)

Z Khan

5/5 Stars
Recently rented a property by them. Vishal the handler was very professional and dealt with my moving in quickly and efficiently. Definitely recommend them!... Read more
Tenant
18th Dec 2020 (4 years ago)

R S

5/5 Stars
We recently rented a property through Vish at Henley Charles. He was very professional, responsive, and made the whole process really smooth. We would highly recommend their services... Read more
Tenant
6th Dec 2020 (4 years ago)

S Tsang

5/5 Stars
Vishal is one of the very few estate agents I have encountered who can always respond with high proficiency and a very friendly manner! I must highly recommend the service! ????... Read more
4th Dec 2020 (4 years ago)

S Gill

5/5 Stars
We felt we had to write and commend Vish for his services when our daughter was renting a property from Henley Charles in Erdington recently. We were apprehensive and had lots of questions and his kind and patient approach reassured us. He was always available via phone and face to face whenever we needed to contact him. Thank you Vish... Read more
Tenant
28th Nov 2020 (4 years ago)

K Nixon

5/5 Stars
Very friendly and helpful. Would definately recommend. Would like to thank O'Neil for his help.... Read more
13th Nov 2020 (4 years ago)

R munir

1/5 Stars
I called up following an advert on zoopla firstly the wrong office was listed and was sent to Handsworth office. Once getting connected to the Erdington office the agent was very vague and then said it would not be able to view untill the 5th of October and that I would have to leave my number and could not book and appointment to view and that I would be called on the 5th of October. Fast-forward to the 5th no phone call and when ringing to enquire what what was going on they said they had sold the property. Piss poor service and handling total and utter time wasters and totally unprofessional.... Read more
6th Oct 2020 (4 years ago)

F Master

5/5 Stars
The best... Read more
24th Sep 2020 (4 years ago)

S Tomov

5/5 Stars
My cousin first rented house from Dylan, he then got my brother in law a house, now he has got me a flat. Very good quality work from Dylan and always takes time to respond to me even late hour.... Read more
Tenant
4th Sep 2020 (4 years ago)

K 87

5/5 Stars
I would recommend anyone who is looking to rent to use Henley Charles, the service they provide is outstanding. They are friendly and very understanding, couldn't ask for a better estate agents.... Read more
Tenant
1st Sep 2020 (4 years ago)

M Jahangir

5/5 Stars
I been dealing with Henley Charles for a good while. Staff here is welcoming and courteous. The manager Ranveer is very helpful and pleasant to deal with. Parking facility provided is very helpful too.... Read more
29th Jul 2020 (4 years ago)

L lawson

5/5 Stars
I would like to thank Henley Charles for supporting me whilst living in there property... Read more
Tenant
10th Jul 2020 (4 years ago)

K Artamonov

5/5 Stars
Big shoutout to Dylan who helped me list, rent and maintain professional relationship with my first tenant. Dylan is always responsive, clear and ready to help. I receive continuous correspondence from him regarding any updates, tenants feedback or any upcoming checks. Would absolutely recommend this local and very user friendly agency and especially the agent.... Read more
Landlord
25th Jun 2020 (4 years ago)

P Wziatek

5/5 Stars
Very helpful and professional. It’s my third property rented out by this estate agents. Everything is always done quickly and efficiently. Staff always happy to help Especially Dylan with smile on his face . Thank you... Read more
Landlord
24th Jun 2020 (4 years ago)

B S

5/5 Stars
Very good customer service, they are helpful and professional. Never had any problem, I can highly recommend!... Read more
23rd Jun 2020 (4 years ago)

O marner

5/5 Stars
Very professional, staff are welcoming... Read more
25th May 2020 (4 years ago)

D Siren

1/5 Stars
Stay away from Ray Gilbert and any housing property agency he is involved in him his son Jay and his right hand man Kevin are all scammers and all they think about is money money money, there house's are death traps with no fire escapes mice running through them even front doors are bodged shut most the time, one house was set on fire last year so what they decide to do they locked the back doors on other houses aswell as the side gates so you can't even get outside if there's a fire near the front door let alone get out the garden either itself, there excuse is they get good money off the people from the back as they also pay for garden what so we have to be put in danger to fill your pockets pffft, excuses and bad ones at that, the house's only have 1 meter and 1 boiler for all the people in one house 7+ tenant's on most I seen (scam) Kevin is also known to change people's electric accounts into his own name so he gets the tax rebates off of them when they arrive through (another scam of there's) these houses really are bad and even one house I seen has 50+ year old meters in there (scamming tax again) there's no words to describe the bad conditions and the risk they put people's lives in they care not for your health or wellbeing one bit it's all how they can scam n make more money, they will lie and do anything to con you never trust them and never use them..... I could go on there's that much, stay away or you will regret having a landlord that clearly don't give two damns about anyone else or there living or health condition... Read more
Tenant
20th May 2020 (4 years ago)

B Oberheim

5/5 Stars
Great service and very helpful staff. Made everything super easy and straightforward answering all my questions along the way.... Read more
20th May 2020 (4 years ago)

J Gilbert

5/5 Stars
A very professional team that dealt with any requests I had immediately. Very good customer service and managed to find me a suitable flat very quickly. Would highly recommend!... Read more
20th May 2020 (4 years ago)

R Khan

5/5 Stars
Great experience using Henley Charles for my first Tenant in this new property. Gin couldn't be more helpful from start to finish. I would highly recommend and I will continue to use for all future lettings. Very professional and hassle free.... Read more
Landlord
13th May 2020 (4 years ago)

L Gibbs

5/5 Stars
These guys have been really good to me for well over 10 years. They even supported me when I was moving on to another property. Rav was great would recomend them to everyome.... Read more
30th Mar 2020 (4 years ago)

R BAYAN

5/5 Stars
I would like thank henley charles for helping me during my tenancy As I was new to the country I had no idea how to get started They assisted me with all the bills, furniture and even driving me to the property I highly recommend them to anyone looking to take a property through Henley Charlea... Read more
Tenant
22nd Jan 2020 (5 years ago)

S A

5/5 Stars
Rented a property from them and they have been really amazing really helpful from the get go. Always at hand whenever i needed them. The guys are very knowledgeable and friendly.... Read more
Tenant
16th Dec 2019 (5 years ago)

J Lankston

5/5 Stars
5* for Dylan. He helped my brother rent a property, he made the process very simple and was always helpful.... Read more
Tenant
14th Dec 2019 (5 years ago)

J Skyblue

1/5 Stars
If you’re thinking of renting your home through these people... Avoid, avoid, avoid.... Read more
Landlord
19th Oct 2019 (5 years ago)

Jo

1/5 Stars
Do not reccomend! I had to call them several times to fix consumables in my house, every time I called they blamed the landlord. After more than 1 year still not fixed. I have been illegally forced to move out cos they don't how to solve issues. I am planning to get the council involved.... Read more
Tenant
13th Sep 2019 (5 years ago)

C Mills

1/5 Stars
Staff are hopeless at selling houses, my first buyer had to knock on my door and arrange a viewing her self...then tried to send us large bill at the end when we had paid up front as well..they take your money then forget you.. Please go else where if you want sell your property... Read more
Seller
5th Jul 2019 (5 years ago)

L Rac

5/5 Stars
Great estate agent. I would highly recommend. Dylan was great in every single aspect.... Read more
24th Jun 2019 (5 years ago)

A Bumbu

5/5 Stars
Me and my girlfriend rented a property through Dylan, we are very happy with the service.... Read more
Tenant
31st May 2019 (5 years ago)

Y D

5/5 Stars
Great service and friendly staff. Very responsive to clients needs.... Read more
22nd May 2019 (5 years ago)

L Koudou

5/5 Stars
Raju is a wonderful and kind person. I really enjoyed deal with him for all my concerns. Globally, i had a nice experience with my rent through Henley charles.... Read more
Tenant
28th Apr 2019 (5 years ago)

Anonymous Homeseller

5/5 Stars
Excellent agency, professional, patient and attention to detail. Knowledgable of the area and very respectful... Read more
Seller
24th Apr 2019 (5 years ago)

N Khan

1/5 Stars
Has to be the worst agents in this area, absoloutley incompetent. No manners and no skills when dealing with customers. Unable to provide propper service. Do not ask them.to valuate your proerty do not ask them to rent from. No idea how to deal with customers and end up losing house sale deals. Try a more professional agents and not these half witted imbeciles.... Read more
9th Mar 2019 (5 years ago)

B R

5/5 Stars
Raisa is the best agent I've ever seen. She was super caring, thoughtful and always available for everything we need it. couldn't ask for a better team and a better real estate! If you want a top service with a "customer first" attitude, go to Henley Charles - you will not regret it.... Read more
7th Mar 2019 (5 years ago)

C iloagba

5/5 Stars
Fantastic service, integrity and honesty shown shown from the staff during my letting of the property Would highly recommend this company... Read more
Landlord
13th Feb 2019 (5 years ago)

C Mills

1/5 Stars
NO STARS..for this estate agent, first buyer had to knock our front door has got no responce back after calling them, we payed up front otherwise would of cancelled with them..Hopeless..then we got sent a bill for 1200-00 which we didnt ow them ????????.... Read more
Seller
21st Oct 2018 (6 years ago)

D Mieze

5/5 Stars
Very happy with Henley Charles, our agent Dylan is very helpful and responses fast on every email.... Read more
13th Aug 2018 (6 years ago)

S 007

5/5 Stars
Good guys to deal with... Read more
12th Aug 2018 (6 years ago)

P Ferris

5/5 Stars
I have been very happy with the service I have received from Henley Charles and in particular Dylan, who has been exceptionally helpful.... Read more
1st Aug 2018 (6 years ago)

N Farrell

1/5 Stars
The phrase piss up in a brewery comes to mind. We had arranged to view a property at 11am this morning, being punctual polite people we arrived 10 minutes early. I phoned the office and was told that someone would be there at the agreed time, 11am came still no sign of anyone so after waiting 10 minutes I called the office again. This time I was told "we sent you a text, the viewing has been moved to 12" I have still haven't received a text! That alone is not the issue, In what world is it okay to change an appointment 10 mins after the agreed time without so much as a phone call? It's rude and not how I expect to be treated as a customer. If they had admitted they had made a mistake with the bookings and aplogised all would be forgiven but to lie to me twice in the space of 20mins is unacceptable.... Read more
28th Jul 2018 (6 years ago)

L Fray

5/5 Stars
Rented a property with Dylan and it's been an excellent experience. I would highly recommend... Read more
Tenant
8th Jul 2018 (6 years ago)

V Tavares

1/5 Stars
I would give 0 stars if I could! Just 3 days before start my tenancy agreement, M. Raju (letting agent) provided me the keys of the property. In the same day I went to the property to take some measurements before I receive my furniture (which I informed the agency and they said that was ok). I found the property with poor safety conditions that I didn’t see before. I’ve try to discuss this situation , however the agency informed me that the landlady wouldn’t be able to repair it before the move or couldn't repair it soon. In addition, hours after M.Raju provided me the keys , I’ve received an email from him requesting to not access the property for reasons that I didn’t understand by that time, which sounded very strange and dodgy but made sense as the property was in poor conditions ( they didn’t want to me to see it). Unfortunately, by this stage I had already handed my notice to my current landlord -leaving me in a very stressful and difficult situation. M. Raju gave me the option to stop the process if I was unhappy with the situation and gave me his word to give me back a full refund. Needless to say, one day after, the letting agency informed me that the deposit and rent would be returned by the landlady but I would not be getting the £450 admin fees back, as they had already started the process. This didn’t sound fair to me as I felt betrayed by the agency who was unable to explain things properly. As an example ,hidden fees that until today no one could send me a clear and accurate information.I have requested to the manager via call but he was unable to explain either , leaving me in this difficult situation. After this response instead of propose different properties to me (as they had my admin fees already), they informed me that they have closed my process , breaking the bound of trust between me and the agency again, which is also very unfair and unprofessional. I am very unhappy with the final response as I’ve try to request at least a parcial refund where they refused straight away with rudeness and advised me to contact them only via email if I have further questions, which is unacceptable as they didn’t finish my process by that time and they never mention that the fees were non-refundable , neither on their website. I have sent this complain to the head office but with no reply. Overall, very bad customer experience!... Read more
Tenant
4th Jul 2018 (6 years ago)

A Dingwall

5/5 Stars
I have just completed my first purchase of a property with these estate agents. From start to finish Raju was so helpful and efficient. Nothing was too much trouble and I felt confident and happy purchasing my property through them. I would recommend these to anyone for a fast, friendly and professional service. Thank you so much Raju for making me feel at ease throughout my purchase.... Read more
Buyer
25th Jun 2018 (6 years ago)

E Hawkley

5/5 Stars
Purchased my property through Henley Charles. Very happy with the service. Raju was always so helpful and always very pleasant Thank you ????????????... Read more
Buyer
27th Apr 2018 (6 years ago)

D Ruginescu

5/5 Stars
I have rented a house for 3 years now with Henley Charles. I am very happy with how they have managed the property. Mr Raju is the best agent and has been very understanding, cooperative, reliable and helpful. I would defiantly rent again with this agency.... Read more
Tenant
19th Apr 2018 (6 years ago)

N Matthews

5/5 Stars
Henley Charles (Erdington Branch) has a diamond called Raju who's attentiveness, kindness and attention to detail resulted in outstanding customer service. It navigated a tricky situation and brought about a speedy and positive outcome. Thank you!... Read more
8th Mar 2018 (6 years ago)

B BallyB

5/5 Stars
We've had an excellent service from Henley Charles. They are quick to move, very responsive and very easy to do business with. We would definitely use them again and would highly recommend them to any other Landlord.... Read more
Landlord
11th Dec 2017 (7 years ago)

C Alexandra

1/5 Stars
I will never go with them again. I waited for a month for somebody to come and fix the toilet that was leaking and I ended paying a nice bill at the end.... Read more
Tenant
4th Dec 2017 (7 years ago)

P dalton

5/5 Stars
I thoroughly recommend Henley Charles in Erdington. I was looking to sell some property and after some very dissatisfying experiences with some other agents in the area I came across Henley Charles and it was like a breath of fresh air. The service was excellent from start to finish - realistic and transparent throughout. Communication was great and I felt like they went the extra step to make things happen. They are clearly agents that give personal attention and consideration to each case and are knowledgeable regarding all the options available. A big thanks to the team in Erdington especially Ranvir who I was mostly dealing with for this sale.... Read more
Seller
23rd Sep 2017 (7 years ago)

R Williams

5/5 Stars
I have been solely using Henley Charles for the last 4 years now. I have had continued support and excellent service throughout. They offer a very professional service at a great price and I would be happy to recommend their services to family and friends. 5 STARS FROM ME :).... Read more
22nd Sep 2017 (7 years ago)

E Hann

1/5 Stars
Hopless....waiting for a broken fence panel to be replaced over a month after reporting it!!!... Read more
Tenant
10th May 2017 (7 years ago)

A Gill

5/5 Stars
I have just started renting a property from Henley Charles, I dealt with Ranvir, who guided me through the process excellently. I needed to move into a new house quickly, and Henley Charles helped me move in within four days!! Great Service!... Read more
Tenant
9th Nov 2015 (9 years ago)

P S

5/5 Stars
Having been using Henley Charles to manage my properties for past 5 years, I can say the service has been consistently great.... Read more
Landlord
25th Oct 2015 (9 years ago)

M Kubrinescki

5/5 Stars
Having recently sold through Henley Charles Estate Agents I cannot recommend them highly enough. Nothing was to much trouble and they acted with great professionalism. Lee is so patient and has a fantastic attitude to his profession. They also provide great value for money. I will not hesitate to use them again in the future.... Read more
Seller
16th Oct 2015 (9 years ago)

G Kaur

5/5 Stars
Recently sold my property through Henley Charles, I thought the service I received was excellent. I found the staff to be friendly and extremely knowledgeable, they kept me informed through out the process all the way through to completion date. I would recommend them to friends and family.... Read more
Seller
16th Oct 2015 (9 years ago)
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