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- Heywoods - Newcastle-under-Lyme
Heywoods - Newcastle-under-Lyme
Opens tomorrow at 9:00am
The Estate Offices Blackfriars Road, ST5 2EB
Heywoods Newcastle-under-Lyme mainly list properties in ST5, ST4 and CW3. Over the last 6 months, they've listed 207 properties, with 74 currently on the market. Most of the properties listed have 3 bedrooms. They list properties for sale on Zoopla, Rightmove and OnTheMarket.
Opening hours
- Monday 9:00am - 5:30pm
- Tuesday 9:00am - 5:30pm
- Wednesday 9:00am - 5:30pm
- Thursday 9:00am - 5:30pm
- Friday 9:00am - 5:30pm
- Saturday 9:00am - 4:00pm
- Sunday Closed
View all details
Heywoods - Newcastle-under-Lyme Reviews (300)
Have you used this agent?
83%
4%
1%
0%
12%
All (300)
Seller (63)
Buyer (18)
Landlord (47)
Tenant (36)
General (136)
T endall
Louis from Heywards has been fantastic. He has looked after us every step of the way with letting our property. Great experience
Landlord
11th Nov 2024 (9 weeks ago)
E Clifford
Brilliant team from start to finish. Always calm and responsive at all times of day. All extremely knowledgeable and helpful. Have used them before too and I would definitely recommend.
1st Nov 2024 (10 weeks ago)
S Forrester
Great experience so far, very efficient and knowledgeable. I would recommend Haywood.
31st Oct 2024 (11 weeks ago)
J Machin
Excellent communication from the team there - especially Sara. Really helpful and informative, including some great guidance! Thanks guys
31st Oct 2024 (11 weeks ago)
N Walker
Heywood’s are a very professional and dedicated team who understands the property market and delighting the needs of their customers. From the start of the selling process everything was fully explained by Jade and the team to ensure a successful path to a satisfactory sale conclusion in a very reasonable time scale. I would definitely recommend Heywood’s as the estate agent of choice every time.
Seller
31st Oct 2024 (11 weeks ago)
J Richterova
They appear to be great when selling/buying house from them.
If you are trying to rent, the experience is shocking.
I think they need to understand that a tenant is also their customer and not just a landlord.
They are not responsive to calls, emails or anything really.
Avoid.
Tenant
28th Oct 2024 (11 weeks ago)
A Hussain
I am very happy with my experience with Heywoods in Newcastle-under-Lyme. The staff were always polite and professional. Easy to reach by phone and quick replies to any email queries. They supported the whole process from viewings to completion. A big thumbs up and 10/10 from me. Very happy to recommend and I would not hesitate to use Heywoods again.
26th Oct 2024 (11 weeks ago)
S Kane
Spoke to Jessica here for a property I was wanting to buy! Jess was great with conversation on a personal level not just a business level, understanding and efficient!
Buyer
24th Oct 2024 (12 weeks ago)
S Garside
Heywoods have been brilliant with my house sale especially Rachel and Derith they have been fantastic throughout they were determined to sort everything out for the agreed date the two of them worked really hard to get it done it was a tricky transaction but they got there in the end will highly recommend heywoods and the girls so thank you very much for everything silvana and family.
Seller
22nd Oct 2024 (12 weeks ago)
J Beech
We’d been looking to move for a while after almost five years in our old property and using Heywoods was a breath of fresh air when compared to our previous letting agents!
We got in contact to view a property and the whole process from viewing to moving has been wonderful. We have a great Landlord and I feel like we are in safe hands with Heywoods if any issues should arise. Charlotte in particular deserves a mention because none of this would have been possible without her. She is so professional, always prompt in her response and really helpful with requests and queries. She is an absolute credit to the company and I know that Heywoods will be our first port of call should we ever need to move again!
Tenant
19th Oct 2024 (12 weeks ago)
indoloazepine
Especial thanks to Louis and Hannah for the professionalism with wich they deal with the letting of our daughter's property. They communicate excellently and efficiently deal with everything for us. Kudos!
Landlord
19th Oct 2024 (12 weeks ago)
Merlin
Fantastic staff, great team, reliable service. As a buyer, I see a lot of estate agents. Most of them are just walking suits. Very one-sided, no personality.
Haywoods break this mould. All the staff are human beings, lovely people and easy to talk to. Got to give a shout out to Jess King. She is brilliant, knowledge and tenacious. Always very helpful and makes the time for my repeated enquiries.
Would highly recommend Jessica at Haywoods!!
Buyer
14th Oct 2024 (13 weeks ago)
I Turner
I have to say that my experience with Heywoods has been extremely and consistently positive, with absolutely no exception.
I am having to deal with the complex situation of dealing with two estates, missing documents and managing all this at distance. This has thrown up a series of difficult problems, but in each case Heywoods have stepped forward whenever I have asked and suggested very effective solutions which I have used with satisfaction in every case.
Further, the Sales Manager Chelsey Tuff who I mostly deal with but also all of her colleagues that have helped me, display the happy combination of great professional competence, communication skills together with personal qualities of just being plain nice and approachable.
If this sounds too good to be true, then good, but it is true because they deserve it. I am so pleased that I chose Heywoods to handle the sale of this property for me and I have no hesitation in recommending that you do the same.
Seller
11th Oct 2024 (13 weeks ago)
É Clothing
Had a great experience working with Heywoods Property Management Services from start to finish. The team was professional, responsive, and went above and beyond to help. Highly recommend their services. Thanks to Hannah, Phil their contractor, Louis, Charlotte and the whole team!
10th Oct 2024 (14 weeks ago)
Philipj
Having invited local estate agents to appraise my property for rentaing and although all were good, Heywoods was my first choice, standing out with an excellent presentaion and first point of contact. Charlotte gave a prompt, efficient and professional service, with an obvious knowledge of the rental market, giving up to date advice and support from day one and every step of the way - quickly securing great tenants and taking care of both parties throughout. Excellent updates and prompt responses to any of my questions or concerns. I would not hesitate in recommending Heywoods 100% for your property services. The offices and all the staff give you a friendly professional service with an overall pleasant customer experience.
Landlord
10th Oct 2024 (14 weeks ago)
K reid
Phoned up to get an idea of what kind of cosmetic enhancements I would be able to make on my property to make it not only sellable but also increase the value of the property as well as the best periods to sell. Jessica was not only very friendly and professional but also a well of useful information. Upon listening to her advise I was quickly and efficiently brought up to speed within minutes on what I needed to do and where best to focus my attention.
This was extremely useful for me because now I am able to focus in the right areas get the work done and get the house sold hopefully sooner rather than later.
Much appreciation to Jessica for the relevant information and advise. Shall be in contact again once the necessary renovation and work are complete
Seller
7th Oct 2024 (14 weeks ago)
C Thompson
We're currently in the process of moving in with Heywoods as a tenant. We have had Charlotte as our main point of contact and she has been nothing short of superb. Responses are given immediately she has everything ready that we need and she's been helpful to no end.
We had a chat with the landlord over the weekend and he mentioned she was one of the reasons he's stuck with Heywoods as she is fantastic to have when you need help.
I couldn't fault any part of the process, it's been nothing but quality all round. As a tenant I'd highly recommend both Heywoods and Charlotte and I know our landlord would agree.
When we eventually move or buy we will be coming back to Heywoods as our first choice! It's refreshing to be able to trust that an agent will have your back as well as the landlords at the same time.
Thanks for everything!
Tenant
7th Oct 2024 (14 weeks ago)
B Tryskuc
We had a fantastic experience with Charlotte helping us finding new home and signing contract . Reliable and efficient, great communication , incredibly friendly and approachable. Highly recommend.
3rd Oct 2024 (15 weeks ago)
S Abedi
In my experience there are very few estate agents today that offer a truly professional standard of work and they are very difficult to come across. Charlotte representing Haywoods is one such example of an exceptionally able and professional estate agent. She did what she said and was accurate and concise. Just what you need in today's world where they promise you everything and deliver nothing. Very highly recommend exceptional service.
1st Oct 2024 (15 weeks ago)
R ahmed
Jessica, Chelsea and the rest of the team have been fantastic at this, the start, of my journey looking for a property in Newcastle. Communication and responsiveness has been great and I look forward to continuing to work with the team to identify new properties.
26th Sep 2024 (16 weeks ago)
N Davies
Excellent service from Jess King, helped me with the purchase of my first property and made sure it was as smooth as possible even with some of my clueless questions.
Breath of fresh air after some of the agents I’d had communications with at other places. Would fully recommend anyone looking to buy to use Jess as their agent.
Buyer
25th Sep 2024 (16 weeks ago)
S Davidson
We had 3 valuations and we chose Heywards to sell our house.
Jade advised us but also listened to us and that was very important to us.
From the very first minute we have had 5 star treatment from every single person who works in any capacity at Heywards.
They are all friendly, respectful, polite, professional, knowledgeable, fair and they put their all into what they do and go above and beyond to get you the best price possible for your property.
I have spoken to many of the staff and they are all the same.
I have probably dealt the most with Jessica who is amazing at what she does.
My son has used a number of estate agents but said none are a patch on Heywards.
I can’t speak highly enough of them all and absolutely would recommend them to anyone.
Thank you to you all for an incredible job.
Seller
21st Sep 2024 (16 weeks ago)
M Sia
Very friendly and helpful staff. Charlotte Tomkinson has been helping me throughout the process and has been the most patient and swift with getting back to me and answering all 100 thousand of my questions.
I highly recommend this company
16th Sep 2024 (17 weeks ago)
M Dowling
Heywoods handled my viewing very well.
I had questions and shortly after my viewing a nice lady telephoned me with answers.
A very professional service.
13th Sep 2024 (17 weeks ago)
Curtmantle
Charlotte was attentive, responded quickly, and helped us along the way, despite the issues. Did accidentally cc some random guy in half way through though, lol. Would rent from her again.
Tenant
12th Sep 2024 (18 weeks ago)
L Loong
? Thank you, Charlotte! Your kindness, professional and reliable service made the property process so smooth. Highly appreciated! ????
9th Sep 2024 (18 weeks ago)
K Kimmy
Had a great experience working with Heywoods. Charlotte was very professional, friendly, helpful and efficient. She made everything run smoothly, giving me a pleasant experience overall. Highly recommend both Heywoods and Charlotte to anyone looking for a reliable and professional property agent.
9th Sep 2024 (18 weeks ago)
M abdalla
Heywoods is an excellent letting agency. We had a wonderful experience in our house hunting process with them. Charlotte was very professional and nice through out the process. They are definitely the agency to go with if you are house hunting.
Mohammed & Wigdan
8th Sep 2024 (18 weeks ago)
W Ahmed
We had the pleasure of Charlotte being our letting specialist.Charlotte went above and beyond on making the rent process run smoothly.She kept us extremely well informed on every step.
If you are looking for an amazing letting specialist,Charlotte is the person to go to :)
Mohammed & Wigdan
Tenant
8th Sep 2024 (18 weeks ago)
A Playford
Great and friendly service. Very responsive and helped us through any issues that arose.
31st Aug 2024 (19 weeks ago)
J Sheehan
Quick and easy process sorting out moving into a new place. All staff I was involved with were very friendly and helpful
29th Aug 2024 (20 weeks ago)
N wilkes
Excellent communication from Louis, rented out super quick.
Landlord
28th Aug 2024 (20 weeks ago)
C Pointon
I have been dealing with Heywoods regarding the sale of my property in Madeley. I am now withdrawing my house sale due to a part exchange for another property in my area.
However in that time Heywoods have been excellent in every way from the administration staff to Jade Skelton, Senior Valuer for Heywoods.
Jade is very professional and knowledgable, nothing is too much trouble, her communication between Heywoods and myself has been excellent, this being so important with a house sale.
I would have no hesitation to use Heywoods, should I need to in the future.
Many thanks
Seller
28th Aug 2024 (20 weeks ago)
S Thapaliya
Heywoods has been amazing with my rental property search. Very professionals and everything right on time. Especially Louis Hiney was very kind and helpful. Thankyou so much for helping us find our new place and really appreciate the goodies- very personal touch.
Tenant
28th Aug 2024 (20 weeks ago)
SASRennWagens
Fantastic to work with, great in house financial advise and connections with local conveyancers
23rd Aug 2024 (20 weeks ago)
C Reale
Heywoods have been brilliant, specially Charlotte who worked our move for a rental. Charlotte was professional and appropriate throughout, providing speedy responses to queries and also supported us through our moving process smoothly. Would 100% recommend.
Tenant
21st Aug 2024 (21 weeks ago)
D Wainwright
Very friendly, helpful and efficient service from start to
finish. Thank you all, we would definitely recommend Heywoods and use them again.
19th Aug 2024 (21 weeks ago)
E Law
Thank you to Louis, Lottie and the lettings team at Heywoods for your great service in securing a tenant for my client's investment property. We were very pleased to secure a tenant so quickly and appreciated all your communication throughout. Looking forward to the next one!
Landlord
14th Aug 2024 (22 weeks ago)
C Roberts
Amazing experience, staff extremely polite, the follow up and chasing of things is something that I haven't come across in an agent before. Pick up the phone and give them a try x
13th Aug 2024 (22 weeks ago)
C Bostock
Iv been with Heywood for a number of years now and don't have any real issues with there service. communication is good and they seem pretty prompt when it comes to responding. no concerns going forward.
10th Aug 2024 (22 weeks ago)
S Watson
We found Heywoods very friendly and professional throughout the whole process. They gave us regular communication and updates through e-mails and phone calls. The initial valuation for our property was spot on - they clearly had a good understanding of the local market and area. It was clear that the staff could see the potential in the property, positive selling features and how it could be developed further. Heywoods negotiated with potential clients and gave us advice to help us to sell our house swiftly and easily.
Seller
10th Aug 2024 (22 weeks ago)
R Radhakrishnan
Issues at the property during your tenancy peroid gets rectified in a blink of an eye with Heywoods support
Tenant
9th Aug 2024 (22 weeks ago)
J Phillips
Many thanks to Julia Bramfitt for all her great advice and help to ensure a speedy house sale. Julia is very professional, with a wealth of experience and a great understanding of her client and market, which has been greatly appreciated.
Seller
5th Aug 2024 (23 weeks ago)
B Babu
Friendly service
Thank you Louis
1st Aug 2024 (24 weeks ago)
G alcock
Charlotte was very professional to deal with and always replied quickly with any answers to our queries, this helped us move into our new place quickly and smoothly
Tenant
31st Jul 2024 (24 weeks ago)
B morris
Heywoods are currently handling the sale of a rental property they have managed for my family for several years. I find them very helpful, keeping me informed & updated regularly. They are always friendly and knowledgeable and I recommend their excellent service with no reservations whatsoever.
Seller
30th Jul 2024 (24 weeks ago)
H Seehra
As an out-of-town landlord, I became nervous when one of my rentals became void.
Heywoods came to the rescue! Charlotte took care of everything, liaising with the existing tenant to arrange viewings, assisting with prospective tenant selection, managing check out/in inventory, drafting tenancy agreement and eventual move in of new tenant.
This end to end service was just what I needed, taking away the stress from me.
Would definitely recommend Heywoods.
Thank you Charlotte and the Heywoods Team!
Landlord
29th Jul 2024 (24 weeks ago)
D Martin
Alistair went over and above what we expected from an estate agent.
Fantastic first class service
27th Jul 2024 (24 weeks ago)
A Mcfarlane
I was very pleased with the service I received. At all times I was kept informed and my questions were always answered promptly and sympathetically.
26th Jul 2024 (24 weeks ago)
T ball
We’re selling our house with Heywoods and so far the experience has been brilliant.
I’ve been kept up to date, received updates and have been able to call for advise nothing has been too much trouble.
Seller
26th Jul 2024 (24 weeks ago)
R O'Brien
Very impressed with the professional service from Heywood's. Any questions we have asked, were answered effectively. Would highly recommend!
25th Jul 2024 (25 weeks ago)
R Hulse
Great service. Fast valuation, great photos and a really quick sale. Communication has been brilliant so far.
Seller
25th Jul 2024 (25 weeks ago)
P Mood
Not having moved house for over 40 years we felt some trepidation. We needn't have worried: each stage of the process has been eased by the professional and friendly people at Heywoods (they always seem to sound cheerful). It's been helpful to get text reminders about viewings, and names so that we can greet viewers, and to receive their feedback.
Seller
25th Jul 2024 (25 weeks ago)
Anonymous User
Great service, very professional viewings, offer straightaway.
18th Jun 2024 (6 mo. ago)
V Argyrou
Very professional, friendly and speedy service.
15th Jun 2024 (6 mo. ago)
S Slack
Charlotte was amazing in helping us find our perfect home and getting us sorted and in there within a week! We can’t thank her enough, and we even got move in goodies, thank you so much <3
Tenant
10th Jun 2024 (7 mo. ago)
M Ion
Very professionals as you would expect. It was overall very nice experience working with them, especially with Louis.
Thank you.
10th Jun 2024 (7 mo. ago)
L Pemberton
Very impressed with the service received by Heywoods in relation to helping us find a tenant for our newest rental property. Louis assisted us throughout the process and has been so helpful every step of the way - thank you!
Landlord
7th Jun 2024 (7 mo. ago)
H Joseph
Luis from Newcastle Under Lyme was very helpful, quick replies and great service
5th Jun 2024 (7 mo. ago)
S Goodman
Charlotte Tomkinson was professional and personal from start to finish. The entire heywoods team have made the process easy and enjoyable.
30th May 2024 (7 mo. ago)
M Beech
Updating this review I left a few months ago (shown below) to state that I'm still really impressed with the service from Heywoods. They have now found a tenant for my property and everything related to getting it all set-up has been expertly managed by Charlotte Tomkinson at Heywoods. I've been so impressed by them I have also moved another rental property of mine to Heywoods!
---
Wonderful service from Lottie Foden at Heywoods who dealt with everything in relation to letting out my property with the upmost professionalism, courtesy and efficiency. During my meeting with her at the property she showed that she has considerable knowledge in letting property and provided very useful practical advice. I've dealt with a number of letting agents and the service I received from Lottie has exceeded that from any other agent. Although I've mostly dealt with Lottie, I'd also add that everyone else I've dealt with at Heywoods have been professional and courteous too. All in all, I'm very happy with the service received so far!
Landlord
28th May 2024 (7 mo. ago)
D Hadley
Great communication, knowledgeable and experienced staff at every stage. Very helpful for a beginner in the property/rental arena like myself.
24th May 2024 (7 mo. ago)
S Aslam
Amazing experience with Heywood's property management team. Hannah Tunnicliffe was incredibly helpful and friendly!
22nd May 2024 (7 mo. ago)
M Nayeemuddin
Heywoods have been very good in advertising the property and getting me professional tenants very soon. Happy with their service and will recommend to others
Landlord
17th May 2024 (7 mo. ago)
R Okebaram
Heywoods staff are very courteous are always ready to help.
Special mention has to be made of Louis who was ever ready to attend to my queries and concerns and his responses were quite lucid and helpful.
His professionalism is topnotch.
10th May 2024 (8 mo. ago)
B D’Anastasi
I’ve had the pleasure of dealing with and getting to know a few of the team at Heywoods over the past year. They are professional, honest, approachable, genuine and truly helpful and passionate.
Want to deal with them on every transaction! ??
10th May 2024 (8 mo. ago)
Amanda
I contacted Heywood's last week to request a viewing on a property in Clayton. I also requested a viewing on the adjoining property which is also for sale through them.
I was advised by return email that no further viewings were being booked in due to high interest.
I contacted the sales office again this afternoon for an update on the weekend viewings and to further request if it was possible to now view this property.
I was advised that one viewing was cancelled, one was a no-show, one decided to stay in their current property and that you needed to follow up on the final viewing for feedback. I asked to arrange a viewing and was told no due to the viewings already booked in.
I expressed my disappointment at you turning away potential buyers and actually said from a seller's point of view, I would be annoyed if I was paying for a service which wasn't being fully utilized due to the estate agent deeming a high threshold is 10 viewings.
So basically you are telling me that of the current 10 people booked in to view this property, 20% were no show/cancelled and a further 20% were not interested, the other 6 have yet to view the property.
I am disheartened at your approach to selling properties, especially as you market yourself as a leading local estate agent.
I wouldn't recommend as a buyer, nor would I ever consider using to sell a property.
7th May 2024 (8 mo. ago)
Nazrin
Greatly appreciate the help and support throughout the process and thank you very much for providing all the information required accurately. Louis has helped us a-lot throughout this journey of moving into a new place. Thank you Louis and Heywoods ????
Tenant
7th May 2024 (8 mo. ago)
J Berrisford
Brilliant service, very pleased Heywood's got tenants for my property very quickly, Louis and Lottie have been exceptional, keeping me posted with news on how things are going throughout the process. Many thanks
Landlord
30th Apr 2024 (8 mo. ago)
S Findler
Service was great, questions were anwsered promptly and we were kept informed across the whole process by Becky.
29th Apr 2024 (8 mo. ago)
Void
Can't praise Julia enough. From our very first conversation she was professional, calm and took away all the stress. Julia has led me through the process always sympathetically and with a much needed sense of humour.
27th Apr 2024 (8 mo. ago)
D Barker
Great customer service from Kerry at Heywoods. V. friendly and helpful.
25th Apr 2024 (8 mo. ago)
F Howells
A big shout out to Louis, Andy and Charlotte for such speedy, top knotch service when it comes to getting new tenants in quickly and successfully. 10/10 - professional, friendly and efficient.
Landlord
25th Apr 2024 (8 mo. ago)
J Kuburic
It has been a pleasure to work with Charlotte Tomkinson from Heywoods. She made the tenancy application and process run smoothly through great communication. Excellent work!
Tenant
22nd Apr 2024 (8 mo. ago)
S Saife
I couldn't be more impressed with the service I received. From start to finish, they demonstrated professionalism, efficiency, and a genuine commitment to ensuring a smooth and stress-free experience.
Throughout the entire process, Heywoods staff (Particularly Louis Hiney) were always available to answer any questions I had and provide guidance and support.
On finalising the rental agreement, they went above and beyond to ensure that everything was handled efficiently and accurately. They were trying to make sure that all necessary paperwork was completed promptly.
Finally, Thanks to their efforts, I was able to find the perfect rental property quickly and with minimal hassle.
Accordingly, I recommend Heywoods agency to anyone in search of a reliable and professional letting agent. Their exceptional service make them an excellent choice.
Kind regards,
Dr S Seif
Tenant
22nd Apr 2024 (8 mo. ago)
P Butler
Great service & communication with Hannah. Had a few issues with the bathroom. I work nights so hard to communicate in real time so had to do it all through emails, she was amazing and sorted the people to fix it within a few days.
18th Apr 2024 (8 mo. ago)
K Tomlinson
Just about to start a tenancy with a Heywoods property - Charlotte Tomkinson has been superb???? Answered every single question I've asked promptly, very amiable & approachable .... she's held my hand through the whole process whilst achieving the correct balance of being available but not pestering. She is a credit to Heywoods!
Tenant
16th Apr 2024 (8 mo. ago)
K Chan
Hannah Tunnicliffe is an exemplary staff of Heywoods. She responded swiftly and achieved all the objectives I requested. She is so nice with to work and I am sure she will be an invaluable asset to every company which strives for excellence.
11th Apr 2024 (9 mo. ago)
? ??????
Highly recommend agent Becky Evans.
29th Mar 2024 (9 mo. ago)
S Peter
Made all progress easy for us.
Thank you for your service and support.
Looking forward for the same in future.
Thank you Becky Evans.
28th Mar 2024 (9 mo. ago)
????
Becky is a perfect lettings specialist. She helped us to find a house and do all the documents job in few days when we even didn’t believe that it’s possible. Thank you very much Becky for your patience as well. We are so happy now. Have a nice day.
Tenant
28th Mar 2024 (9 mo. ago)
S Reeves
Absolutely fantastic service, Charlotte Foden went above and beyond to help us when we found ourselves on a very short time scale. She found time for us to be advertised in super speedy record time, along with the rest of the sales team who we had nothing but great friendly communication from throughout the whole process. Many thanks to everyone who helped :)
Seller
25th Mar 2024 (9 mo. ago)
T Stott
So far the experience has been great.
Rachel Breeze has been really helpful and responsive.
Will be 5* once the sale is completed. But so far, we have had no regrets selling with Heywoods.
Seller
22nd Mar 2024 (9 mo. ago)
D Brough
What an absolute pleasure and a delight it’s been dealing with Charlotte Tomkinson throughout my Tenancy application.
Incredibly quick to respond to messages or queries. Such a friendly and professional disposition. Nothing has been too much trouble for her. She’s kept me informed at every stage of the process, and reassured me during any anxious moments.
She’s an absolute diamond.
Tenant
21st Mar 2024 (9 mo. ago)
T Ball
Easy process to rent and quick move in. Thanks Charlotte
Tenant
20th Mar 2024 (9 mo. ago)
R Conlon
Shown around 2 properties today , for investment purposes.Kerry was brilliant, took time to answer all of my questions and was very knowledgeable. I thoroughly recommend them .
Buyer
17th Mar 2024 (9 mo. ago)
J butler
Although tenancy did not go through due to issues with referencing, the experience was friendly and dealt with professionally by Becky and Lottie
15th Mar 2024 (9 mo. ago)
YourStays
We purchased a property through Heywoods years ago and they now also manage the rental for us. Lottie and Becky do a fantastic job of ensuring the tenants are happy and that the property is managed well through regular inspections. I would thoroughly recommend them!
Landlord
11th Mar 2024 (10 mo. ago)
susie0ch
The service from Heywoods so far is excellent. Chelsea did a great job of explaining the process and helping with the value of the property. If I'm honest, there were too many unnecessary emails pinging in my inbox. This lead to confusion regarding an appointment to meet at the property and no one turned up.
Seller
8th Mar 2024 (10 mo. ago)
L tegwe
I had the best experience with Charlotte.
8th Mar 2024 (10 mo. ago)
N Hassett
After having Chelsey out to value our property, we found her very knowledgeable about the current market & how well she sees the property doing, once we agreed to go ahead with Heywoods as our estate agents we found that they were quick to get the photos completed and a brilliant write up on the property and got it out on the market, they also have a featured property profile which really got out to the buyers market. they arranged and carried out all viewings and were great at communicating feed back from the viewings along with offers.
Would highly recommend Chelsey & Heywoods and I will definitely be using them again!!
Seller
7th Mar 2024 (10 mo. ago)
J Challenor
Kerry was both knowledgeable and friendly and answered all my queries sufficiently and with clarity. She also followed up my phone call with further information which I really appreciated.
7th Mar 2024 (10 mo. ago)
M Ashworth
Fantastic service from start to finish. From the moment Chelsey met with us for the first time we felt as sense of confidence in what she told us about the whole process. All stages following this were swift and professional. Communication was great and consistent, this has resulted in a very quick sale of our property. Thank you to Chelsey and the team.
Martyn & Katie
Seller
6th Mar 2024 (10 mo. ago)
J Mukosa
The. Best platform to look for houses..special mention to Charlotte for an exerllent job done from the beginning...we were updated in time every step of the way ..all done in a friendly and professional way...definitely recommend my colleagues
4th Mar 2024 (10 mo. ago)
L THE1ST
Heywoods are a great letting agent and I will highly recommend them. they have looked after all our letting needs since day one. A special mention to James and Becky who are always going above and beyond to help us.
Landlord
23rd Feb 2024 (10 mo. ago)
B Bhutia
They are Excellent in everything. Highly recommended. ????
23rd Feb 2024 (10 mo. ago)
A aug
I had a great experience with the team and in particular with Hannah Tunnicliffe. She's great and sorted out my internet connection issue promptly.
22nd Feb 2024 (10 mo. ago)
A Magdy
I would like to thank Heywoods for their efficient and professional work.
Becky Evans has provided a lot of support and help. She responds rapidly and efficiently to my questions.
I highly recommend this agency
22nd Feb 2024 (10 mo. ago)
M jarrett
This company have been managing my properties for years and always seem to exceed my expectations. I was a new landlord when I started and Alistair and James guided me and held my hand every step of the way. Their fresh, dynamic and innovative systems and practices puts you at ease immediately and you can clearly see the results and benefits of what they do behind the scenes. I personally feel this is what sets them apart from the rest!
I have to give an extra special mention to Becky. She is certainly an amazing asset to the company. No matter what question or query I have she competently and quickly has the answer, always reassuring me and finding the best solution to any problem. Running a small business myself I know how hard these people are to find, I only wish I could clone her for my business ????.
As I grow my property portfolio, I feel confident and in safe hands having this team behind me and would highly recommend them to any landlord whether you are just starting out or have a large property portfolio.
Landlord
20th Feb 2024 (10 mo. ago)
S Galley
A massive thank you to Chelsey, brilliant service and gave us advice on how to maximise our value. I’ll definitely be recommending to friends and family!
20th Feb 2024 (10 mo. ago)
D Hattersley
Superb service from Chelsey and her team. Extremely helpful selling our house and valuable advice when look for somewhere to purchase. Would highly recommend to anyone
Seller
19th Feb 2024 (10 mo. ago)
S Shelton
This was an amazing journey working with you Becky. Always there for me whenever I needed answers .keep up the good work Becky
2nd Feb 2024 (11 mo. ago)
N Turner
Our sale has not been without some issues - but I've found Heywoods to be extremely personable, reactive and professional. Julia is very driven and has brought new energy and focus, which has been very positive!! Well done Haywoods, we have no hesitation in recommending you.
Seller
1st Feb 2024 (11 mo. ago)
A Rosenau
Becky has been incredible throughout the process. Very inviting on our first visit to the property. Clear communication ever since. She has responded to any queries we have had almost immediately every time and she has made the whole house moving process a breeze.
26th Jan 2024 (11 mo. ago)
N Woods
My house has been on and off being sold multiple times due to a whole host of different issues that arose during a prospective sale and jade has remained exceptionally patient during the whole process.
Photos that were taken were absolutely fantastic and helped to get lots of viewings which Jade was more than happy to do herself.
A great service from a great company.
Seller
4th Jan 2024 (1 year ago)
Anonymous Homeseller
They provided a reasonable service, but failed to find a buyer. Could they have done more?
Seller
7th Dec 2023 (1 year ago)
N UK
I have no hesitation in recommending Heywoods Estate agents having used them for both purchasing property and letting Agents. They have provided a friendly & professional service and have kept me updated at all stages of the processes.
Landlord
17th Nov 2023 (1 year ago)
R Jebin
I use HEYWOODS for letting a property and I'm happy with their service.Becky was so helpful throughout the process and I get a quick reply and action for the concerns related to the property, really appreciated.I strongly recommend HEYWOODS.
Landlord
16th Nov 2023 (1 year ago)
D chinhengo
Been able to wrk smoothly with the staff as they were able to help and assist each part of the process and communication was maintained throughout
13th Nov 2023 (1 year ago)
S Sands
Highly recommend Heywood Estate agents.
Chelsey Tuff was very professional and answered all our questions at the valuation and kept us up to date every step of the way! The team gave me great reassurance along the way ????
Well done Team Heywoods! ????
12th Nov 2023 (1 year ago)
M LIFE
Very professional, gave solid advice to get my property rented very quickly, really did go above and beyond especially Lottie, her enthusiasm is amazing. Highly recommended agents for both sales and lettings. 5 star service.
Landlord
10th Nov 2023 (1 year ago)
A Quinn
Becky the letting agent I met was very very helpful, very polite and not to mention very cute, I recommend heywoods, they are professional, helpful and very quick to respond.
Landlord
10th Nov 2023 (1 year ago)
Jack
becky evans
10th Nov 2023 (1 year ago)
A Matthews
Becky Evans has been very helpful this week. Thank you!
8th Nov 2023 (1 year ago)
D Cunnion
Lottie gave me great advice about my house. Selling or renting can be very daunting when you have not done it before, but Lottie gave me great advice, full of knowledge nd trust.
7th Nov 2023 (1 year ago)
R Austin
Becky was really helpful and gave great advice when we were looking for a home to rent.
Tenant
7th Nov 2023 (1 year ago)
A Academy
Lottie took amazing pictures of my house which meant that it sold the day after it went in the market!
Seller
7th Nov 2023 (1 year ago)
H Hamed
I have a fantastic experience with the letting agency and the viewing was amazing and on time , many thanks .
3rd Nov 2023 (1 year ago)
W Cooksley
Very pleased to have been introduced to Alistair. His knowledge of the local area, and every aspect of the property industry is clear to hear with straight talking facts in answer to all my questions during my recent meeting with him. I recommend him & his team highly. Weather investing, selling or buying your next home.
3rd Nov 2023 (1 year ago)
P Wood
Excellent service throughout both the sale and purchase process. Would definitely recommend Heywoods very highly and thanks to all the staff there.
Seller
2nd Nov 2023 (1 year ago)
S Jennings
I used Heywoods to sell a property and can not fault the service I received. Jade and the team were most accommodating and kept me in the loop throughout the process, highly recommend!
Seller
1st Nov 2023 (1 year ago)
J Smith
Very helpful and support staff. Nothing is to much trouble. On the few occasions we have had to contact any of the teams they act quickly and professionally. Lottie/Becky (the agents we have had the most dealings with since the start of our tenancy have always been very patient and understanding whilst maintaining professionalism.
Tenant
1st Nov 2023 (1 year ago)
T white
Jade was very knowledgable and helpful. Nothing was ever too much trouble. Would highly recommend Jade and the team
1st Nov 2023 (1 year ago)
S Aslam
Prompt response and lovely agents. Would recommend.
18th Oct 2023 (1 year ago)
D Gajda
I am a landlord and I have used Heywoods in the past to let my property. Once again they have provided an excellent level of service and are a great team to work with!
Landlord
29th Sep 2023 (1 year ago)
H Challand
I use Heywoods for property management and they have been excellent. I've had an issue which they have rectified and they keep me informed with what's going on. Emails are always clear and everyone has been pleasant to deal with.
Landlord
21st Sep 2023 (1 year ago)
J Cole
Very, very helpful, in particular Sam! Appreciate it!!!
11th Sep 2023 (1 year ago)
G Bianco
As a first time renter, Heywoods have always been available to answer any questions and make the process and smooth as possible.
Tenant
7th Sep 2023 (1 year ago)
D Edwards
Heywoods are always my go to Estate Agents. They are reliable and professional and always provide the best support. All the staff at Heywoods are courteous and informative.
31st Aug 2023 (1 year ago)
K Shaw
It's been a very quick and easy viewing process, communication has been very swift and helpful to us.
30th Aug 2023 (1 year ago)
N Jeffrey
Very professional, on time, valuation report arrived same day, with all required
Info.
24th Aug 2023 (1 year ago)
C Nyamutenha
Being new to the country we were a bit worried about how we are going to manage this process. The system of making viewing appointments for properties, making an offer and supplying documents and references has been made so effortless by Heywoods. Thank you so much.
23rd Aug 2023 (1 year ago)
J Kwok
I have Purchased and completed on a property this year with Haywoods and highly recommend their services! The team are extremely helpful and friendly and helped with the purchasing process to go though as smooth as possible. I would be using them again in the future!
Buyer
31st Jul 2023 (1 year ago)
A O
I am in the process of trying to rent a bungalow via Heywoods. At the moment I am dealing with Becky and Lottie. Now… I’m not the easiest person to deal with as I panic and I’m passionate and I know I can pester to get things done etc but Becky has not being flustered by me at all, she is professional, to the point and will do her hardest to explain everything you need to know in detail so that I fully understand. I am finding Becky a big help in a stressful situation, she is in constant contact with me and doing her hardest to get the process sorted. Like I say, I know some people can find me a bit overpowering but that’s because I care about what I commit to and this has not phased Becky in the slightest. I find Becky is warm and welcoming when I speak to her, her emails are professional and to the point and she’s a big help.
I’d also like to say that Lottie is a star, she is warm, friendly, professional and again isn’t phased by my ten million questions, Lottie hasn’t judged me, she’s made sure I totally understand each stage of the process with ease as I have not had many dealings with estate agents but I have to say the team at Heywoods so far are totally none judgemental and are definetly the most down to earth, friendly and in my words ‘normal’ people who aren’t just after money and then drag their feet and don’t care. This team are humans and it’s clear to see that so far they care.
Also my viewing was done with Anne Marie and I have had many viewings with other agents and believe me when I say this lady is by the best I’ve being shown around properties by, Anne Marie knows her stuff and their is absolutely nothing bad I can say about this lady- again she is human and she cares.
So….. so far, so good and I think we are getting there with me renting the property I have my heart set on! If it doesn’t come off then I would still not be put off in staying with Heywoods Lettings team and I would be more than happy for them to find me somewhere else as like I say I do trust them and I feel safe with them so far.
Tenant
28th Jul 2023 (1 year ago)
A Plews
Excellent, very caring and professional. Cannot recommend more.
30th Jun 2023 (1 year ago)
D Richmond
Excellent professional and personal service both arranging and conducting my property viewing. I will use Heywoods Estate Agents again and will recommend them to others.
15th Jun 2023 (1 year ago)
F Williamson
Disgusting and unprofessional. I’m currently going through a very difficult seperation in which my ex partner decided to sell our family home, in which we have two children living from without a mutual agreement. Alas I’m not on the mortgage but I have a declaration of trust in which I have beneficial rights regarding the house and rights regarding family law act. I rang to clarify a few things with heywoods, they then went on to say they would get someone to ring me back instead within 5 minutes they were on the phone to my ex partner, in which gave him great joy to send me more abusive message informing me on how I’ve made my self look a fool and how Miss Rachel Breeze seemed to think I was stupidly unaware about how the finances are dealt with (which had nothing to do with why I was calling) for some reason she was unable to give me a call back to say this to myself, perhaps she could of understand what direction I was taking, Instead was clearly enjoying a conversation with my ex partner who in which is happy to see his own children homeless, me as a mother who would do anything to prevent this from happening. Hence why I was hoping for some clarification I never got. Heywoods only have on interest which is to be as unprofessional and rude to anyone who’s not lining there pockets.
Seller
14th Jun 2023 (1 year ago)
A Saha
They never return your deposit, no matter how much good condition you return your property. They will charge you cleaning fees even when you return it in a cleaner condition than when you received before. My advice is to spend your deposit full before signing off from your property.
Tenant
4th Jun 2023 (1 year ago)
D Simpson
Highly recommend Heywood Estate agents.
Chelsey Tuff was very professional and answered all our questions at the valuation and the communication afterwards was amazing kept up to date with everything.
The whole process from valuation to sale was quick, very streamlined and totally professional.
Well done Team ????
Seller
11th May 2023 (1 year ago)
E Mpozembizi
Excellent team with excellent homes. They provide amazing service too. Thé facilitators are great. Namely Sam who took us for the viewing was very accommodating and was able to answer all the questions and was honest to say he didn’t know.
They also kept us informed throughout the process.
Amazing estate agent. Thank you
24th Apr 2023 (1 year ago)
L Uzoka
Sam was pleasant and professional. Thank you for your help ????
21st Apr 2023 (1 year ago)
E Bamforth
Becky has been friendly and efficient. Tenancy process is currently running smoothly. Becky has kept me informed of progress and updated accordingly.
Tenant
18th Apr 2023 (1 year ago)
T Pickstock
Alistair and his team have managed our property portfolio for a few years now. They fully manage our properties including tenant find and monthly management. They always deliver and are friendly and professional. I would highly recommend Haywood's.
Landlord
31st Mar 2023 (1 year ago)
S Group
I would highly recommend Heywoods, they have managed our portfolio in north Staffordshire for some time now, they have up to date systems which allows them to keep our customers happy and keep ourselves fully updated also.
Thank you to Alistair and all his team.
Landlord
31st Mar 2023 (1 year ago)
K beardmore
A great company very professional
29th Mar 2023 (1 year ago)
I Beckett
I have been involved with Heywoods in both the selling process of my own property and also the purchase of others over the last couple of years . The staff are extremely helpful and friendly and communicative which is often the most frustrating process with others in the area and I will continue to use heywoods for both personal and business sales in the future
Thanks all
Seller
2nd Mar 2023 (1 year ago)
G Pickerill
An excellent family estate agent with excellent staff.
I really like the branch answers every call. No diverts to other branches, messages hopefully passed on, not knowing if the person you want is actually at work that day. With lottie and other staff at Heywoods i spoke to real local people every time and received quick call backs.
As a landlord i ask myself if my calls were made as a possible tenant looking for a property to let, how would i rate the service. Definitely it would be Heywoods as my firts choice
Landlord
24th Feb 2023 (1 year ago)
O Adamou
I have had a property with Heywoods for 2 years now and have never had a problem. Over that time I have learned to trust the team and never have any doubt that they are always working in the interests of me. Any issues/due dates are sorted in a professional and timely way, no getting pushed from pillar to post!
I have no doubt that I will continue to do business with the team for a long time!
Cheers Haywoods!
Tenant
22nd Feb 2023 (1 year ago)
A Wedgwood
Genuine people who want to help. Would highly recommend to anyone.
21st Feb 2023 (1 year ago)
G Duff
Heywoods managed my property for many years without any problems whatsoever. A landlord's dream agency. Brilliant. The property was well managed, tenants were well looked after and I had no headaches to deal with. Couldn't be happier with the service I received.
Landlord
21st Feb 2023 (1 year ago)
S Williams
Heywoods new owners / management will be a force to reckon with. A down to earth team - I wouldn’t trust many estate agents to sell my home in the way the Heywood team can.
Seller
21st Feb 2023 (1 year ago)
A Rushton
We have used Heywood's for some time and can honestly say they are a great team to work with. We have sold property with heywoods and also currently letting property out. Thanks for all your help and support.
Seller
21st Feb 2023 (1 year ago)
B Biltong
Can't say enough about the friendliness of the whole Heywood's team. They are kind and thorough in their work.
21st Feb 2023 (1 year ago)
Anonymous Homeseller
Very experienced good staff knowledge. Also selling of houses knowledge.
Seller
4th Feb 2023 (1 year ago)
S Conway-Jarrett
I wonder if the clients selling properties through Heywoods Newcastle-under-Lyme realise that their sales staff don't bother to call back prospective purchasers to arrange viewings.
Very poor
2nd Feb 2023 (1 year ago)
L Noonan
Great service would certainly use again
2nd Feb 2023 (1 year ago)
K Franks
The best agency in town with the friendliest team who will go above and beyond to make your moving journey as seamless as possible. Can’t rate highly enough.
1st Feb 2023 (1 year ago)
L Shelley
The process is so easy and the homes they have to offer are wonderful. We found a perfect home through Heywoods and a mention to Becky aswell, this is our first time private renting and she's a 10/10 so friendly and informative
Tenant
31st Jan 2023 (1 year ago)
S Services
It's been an absolute pleasure working with Heywoods, they are incredibly attentive and extremely knowledgeable.
I would highly recommend them as Sales & Lettings Agents to anyone.
31st Jan 2023 (1 year ago)
J Bill
A great company with great people. If you want care and attention this is the place you need to go.
31st Jan 2023 (1 year ago)
L Rawlins
Fantastic service from start to finish.
31st Jan 2023 (1 year ago)
K thorley
I would highly recommend Heywoods estate agents. Having used them on a few occasions they truly know what they are doing, The team have excellent communication skills and have been a pleasant to work with.
Many Thanks
31st Jan 2023 (1 year ago)
P Branson
Professional, knowledgeable, friendly and always willing to help, really impressed with the whole team.
31st Jan 2023 (1 year ago)
J Fradley
Fantastic service from a very friendly team!!
31st Jan 2023 (1 year ago)
K Tomlinson
Great service friendly agent and really quick and efficient processing
30th Jan 2023 (1 year ago)
A Victoria
I recently let out my property with Heywoods and I am incredibly impressed with the service. Becky was really helpful and kept me updated on feedback from viewings and gave me plenty of advice. They managed to secure a tenant very quickly. My property is in safe hands!! Highly recommend!
Landlord
30th Jan 2023 (1 year ago)
T Nicklin
Had a viewing with Becky.
She was very professional and answered all of our questions, it was a very positive viewing.
30th Jan 2023 (1 year ago)
C Gosling
Fast and friendly service so far from Amy, Becky and team at Heywoods. Fastest service I’ve encountered thus far.
27th Jan 2023 (1 year ago)
A Presti
Great Customer service from Jade who I dealt directly with and the team within the sales department. Jade was professional courteous and helpful. Jade demonstrated to me during my dealings that she was clearly a customer focused person who made me feel at ease throughout my sale and with any concerns I may have had. It was a pleasure contacting Heywoods and I will be happy to suggest them to my family & friends. To this end all I can say is that Jade and the Heywoods team delivered as promised.
Seller
25th Jan 2023 (1 year ago)
D MOHANDAS
Very professional,helpful and smooth dealings..
22nd Jan 2023 (1 year ago)
C Scales
Had a very good experience with Heywoods. I was provided with lots of information. The staff were all so friendly, especially the letting specialist, Becky
Landlord
20th Jan 2023 (1 year ago)
T amos
Rachel recently organised plenty of viewings for my family and helped us at every opportunity. She was very professional and efficient and made life easy for myself. Huge thanks to you and I look forward to dealing with yourselves again in the future.
17th Jan 2023 (1 year ago)
T taylor
I would highly recommend Rachel, she was very informative and efficient when arranging viewings on properties to rent.
Definitely a credit to Heywoods Property.
Tenant
17th Jan 2023 (1 year ago)
S Cleaners
Well can’t recommend enough
Rachel was very informative and helpful whilst searching for my next property wouldn’t hesitate, recommending her to friends and family.
Buyer
17th Jan 2023 (1 year ago)
N Finney
Fantastic service and the staff are friendly which made me feel at ease. Always very efficient when replying to any queries. Thank you all.
17th Jan 2023 (1 year ago)
H France
Professional and helpful team with great advice and customer service, can’t recommend enough.
15th Jan 2023 (1 year ago)
E Collins
I can’t speak highly enough of the excellent service I have received from Heywoods. They are extremely professional and are willing to go out of their way to help where they can. I would recommend them to anyone in need of a trustworthy agent!
15th Jan 2023 (1 year ago)
J ledgar
I would highly recommend using Heywoods for Sales/ Lettings and property management.
I’ve use them for Sales and Property Management and couldn’t be happier with the service that they provide.
Efficient and professional.
??????????
Landlord
14th Jan 2023 (1 year ago)
J Trippett
Cannot recommend the Heywoods team more - great service and support throughout the entire process. Thank you!
14th Jan 2023 (1 year ago)
L Eardley
I can not say anything but good things about the service I’ve received from Heywoods, and Lottie in particular. Responsive, polite and accurate - I feel she has gone above and beyond to answer my (endless) queries and reassure me through the process of getting a new home. Thank you!
Tenant
13th Jan 2023 (1 year ago)
K TVPM
I can't rate Alistair and the team at Heywoods enough and the merge with Habitans is only going to make this business grow further. They focus on the people and delivering an excellent customer service all round. They work extremely hard and their attitude to supporting their customers is what will make them stand out against the competition. Everyone there is friendly and professional and will go above and beyond to help you out. If you need anything property related, Heywoods is the only way to go.
13th Jan 2023 (1 year ago)
G Federici
Such a pleasure to work with the team, and Alilstair has been a huge help in my property management!
Landlord
13th Jan 2023 (1 year ago)
L Tunnicliffe
We used Heywoods to sell out property which was part of a complicated chain.
Heywoods were excellent keeping us informed and chasing things through all of the way.
Heywoods took extra care when photographing the property and writing the sale particulars to describe the key features and aspects of the property in order to achieve the best price.
The property sold for over asking price within the first two weeks and we were able to complete on time to keep all of the people in the chain happy.
I would not hesitate to recommend their service which is top class. Thank you to all of the team who helped us achieve our dream.
Seller
13th Jan 2023 (1 year ago)
E Shuttleworth
Used Heywoods now for 2 sales & a rental.
They were brilliant start to finish. Can't fault them.
Seller
13th Jan 2023 (1 year ago)
A Fitzgerald
I have found Heywoods to be incredibly professional. I typically find most estate agents in Newcastle Under Lyme are a bit lacklustre but not Heywoods; they were extremely proactive. Their customer service is second to none in the area from my personal experience, and I would have no hesitation recommending them.
13th Jan 2023 (1 year ago)
E Midwinter
Great service from Alistair and the team!
13th Jan 2023 (1 year ago)
H Shuttleworth
Heywoods provided me with great advice when I was looking to sell my home. The staff have been friendly and supportive. I would recommend Heywoods to my friends and family. A great Newcastle Under Lyme agency.
Seller
10th Jan 2023 (2 years ago)
S Harrison
Rachel made my house buying experience a breeze, i would highly recommend. She was there every step of the way and very informative, and was always happy to answer any of our questions.
Buyer
9th Jan 2023 (2 years ago)
J Swindells
I was very satisfied with the property management service I received from Habitans Lettings, following their merge with Heywoods Estate agents, the service has only improved. They helped me find a suitable investment property, secure a good long term tenant and have supported me throughout my investment journey as a guiding hand.
Landlord
18th Nov 2022 (2 years ago)
L Street
Heywoods were amazing, just the right mix of reassuring and tenacious - they got our sale moving again when it looked like it was going to fall through.
Seller
15th Nov 2022 (2 years ago)
K Fieldhouse
As first time buyers we were very excited and anxious to buy our first property, heywoods from start to finish were fantastic we viewed numerous properties through them as I know they’re a trusted estate agent and when it came to find ‘the one’ I was notified immediately by Rachel Breeze they had received our offer and the very same day we got a response for acceptance, communication has been continuous, from providing support with the solictor and arranging this for us, the checks with the mortgage and also checking the progress with solicitors it has made the process so much easier knowing you have that support and someone knowledgable there to ask.
Buyer
10th Nov 2022 (2 years ago)
A Pass
Lottie Foden of Heywoods recently dealt with the re-letting of one of my properties. Costs (which are very reasonable compared with other agents) were explained and agreed, tenant referencing carried out quickly and efficiently, inventory booked and tenancy agreement agreed and drawn up with minimum fuss. Great communication throughout- would definitely recommend - thanks Lottie!
Landlord
10th Nov 2022 (2 years ago)
R Mohammed
Very bad experience , we had viewing appointment with one of their staff who wasn't aware of the property details at all .We have asked several questions and the answer was "I am not working from office so I don't know " .
They took very long time to tell us about the property application outcome .
25th Jul 2022 (2 years ago)
L Rausch
Really pleased with the excellent service that we have received from Heywoods. Completely professional and friendly. Lottie has made this whole process easy and seamless. Thank you Lottie, you have been amazing!
23rd May 2022 (2 years ago)
J Shenton
Excellent service from Ryan Porter from start to finish. Would highly recommend to anyone looking to buy, sell or let.
19th May 2022 (2 years ago)
P Young
Put my mother's house up for sale with Heywoods. Met Chelsea Tuff at the property. Very professional. House quickly on the market, well presented on the Internet. Good number of viewings immediately. Kept well in the picture of what was going on by Chelsea, Ryan and Vincenza. Property is now showing Sold Subject to Contract. All very good so far.
Seller
12th Apr 2022 (2 years ago)
N Stubbs
I have recently sold my house with Heywoods. Chelsey came to see me, and I explained that I was looking for a quick sale. Chelsey gave me great advice and took photos on the initial visit which was tuesday lunch time. The house was on the market at 9am the next day and by 11:30am I had received my first offer at asking price! Throughout the whole process Chelsey was easily contactable and answered all my questions. Very happy with the service! 5 shiny stars out of 5!
Seller
9th Apr 2022 (2 years ago)
R Westwood
Charlotte and Natalie were very helpful when I was asking for advise, they went above and beyond to answer my questions and made business very easy !
8th Apr 2022 (2 years ago)
L Edwards
As a new landlord I couldn’t more happy with the service I’ve had from Heywoods. I was apprehensive as this is all very new to me, however Lottie was able to provide the time to give me all the information I needed and was able to answer all of the questions I had to put my mind at ease. The turn around from our initial meeting to the property having viewings has be so efficient. Both Lottie and Charlotte
(who came to take the images of the house) have been both so professional and positive. I’d highly recommend Heywoods as an agency if your looking to let out a property. Thank you!
Landlord
7th Apr 2022 (2 years ago)
S Bulgaria
After a prearranged viewing of a property the agent did not turn up and were not contactable.
An email complaint eventually had someone respond, but with no solution. Upon enquiring about something else there has been no contact from an agent. Buying, or selling I do not recommend.
EDIT. 29.3.22 I gave them another go after searching for a property. I went through an online enquiry form and I never got a reply. I am wondering if they have any interest in selling.
29th Mar 2022 (2 years ago)
J Jones
Went for a viewing where a member of Heywoods met us there. She was very uninterested, couldn’t answer any of questions and we ended up walking out. She even said she wanted to go to Morrisons to do her shopping.
Also, called to arrange a viewing of another property first thing Monday morning by Tuesday afternoon still not had a call back or anything.
Waste of time. I now dread it when I see a house that’s under Heywoods ????
22nd Mar 2022 (2 years ago)
O Owen
Terrible service called numerous time for updates promise they will call back and don't. Considering pulling out of the purchase terrible
Buyer
17th Mar 2022 (2 years ago)
P Tough
Disappointed
23rd Dec 2021 (3 years ago)
J Wu
I have rented from Heywoods for the last 2 years. The service I received has been great. It was largely down to the property manager Amy who has been outstanding. Whenever I had queries, or when maintenance issues occurred she has been very helpful and responsive. When Amy was absent, the service wasn't as efficient.
Tenant
20th Dec 2021 (3 years ago)
S DC
I would be worried if I was the MD or CEO of this business. Zero response to any online enquires via Zoopla & RM. A courtesy email reply would be good but to ignore potential customers completely is the opposite way a business should be run. They are good on the marketing but if the rest of the company doesn't have the same passion then its time to introduce some fresh new staff into the mix. Also, I have two properties to sell which I was going to approach Heywoods about but after the non replies to the many enquires, I have taken my business elsewhere. The potential loss of profits by this attitude is probably a lot of money! #fail
Seller
8th Sep 2021 (3 years ago)
J Stevenson
Rang to arrange viewings for 3 separate properties in the last 2 weeks. Two of which apparently sold prior to me ringing. Even after 2 weeks of telling me over the phone it was sold; one of the listings still hasn't been marked Sold STC on Rightmove, Zoopla or even their own website. Waste of time. Clearly just to get their number of properties up so they look like a popular estate agent.
The one viewing I did manage to get, I was greeted by somebody unable to answer a single question I had because they 'weren't from the office'. Made no attempt to find the answers to my questions by contacting somebody who was from the office. They had the key - that's it.
Definitely would not sell using this estate agent and the house would have to be pretty amazing for me to want to deal with them when buying.
23rd Aug 2021 (3 years ago)
N Brown
Just starting out into the rental market and the help I've had so far from Charlotte and Martin has been both professional and knowledgeable in helping me finding the right property and finance I hope the partnership between us continues in to the future
29th Jul 2021 (3 years ago)
J Taylor
I listed my rental property with Heywoods and found the service to be outstanding. I dealt with Charlotte and she was really helpful and kept me informed every step of the way. My property was listed on the Tuesday and Charlotte had found me a tenant by the Friday. Fantastic service!
Landlord
18th Jul 2021 (3 years ago)
R Wilkes
Great place wonderful ppl
18th Apr 2021 (3 years ago)
N Hadley
Charlotte and Lottie were so helpful in proving a market report and valuation for our property. We were in a rush so they managed to squeeze us in within a few days. They felt very genuine and were so helpful in answering all our questions. They also emailed over a really detailed and easy read report after the visit. Thank you so much for all your help :)
Seller
26th Mar 2021 (3 years ago)
C Evans
Very fast process, sorted issues very quickly, friendly and professional!
19th Mar 2021 (3 years ago)
S pepper
Applied online for a valuation on my property before Christmas and still waiting for response in March
Seller
14th Mar 2021 (3 years ago)
Y Bannister
Great experience
5th Mar 2021 (3 years ago)
G Parker
Once we decided to sell our house. Charlotte came out and gave us a true and honest appraisal. Very professional and helpful at all times and kept us fully informed and updated.
Thank you Charlotte and Heywoods
Seller
5th Mar 2021 (3 years ago)
H Marshall
I have recently listed my home through Heywoods. Lottie the Agent I initially dealt with was extremely knowledgable, professional, smart & positive. Very confident in her approach & keen to move the property quickly. I received several offers above asking price within the first 24 hours of the house being listed. An absolute pleasure to deal with. I would highly recommend Lottie & the Heywoods Team to sell your home!!!!
Seller
3rd Mar 2021 (3 years ago)
A Jones
Good company.
27th Feb 2021 (3 years ago)
B Beech-Daly
We used Heywoods to sell our house. The customer service we received was outstanding. From the first phone call to the day we exchanged contracts, we found the team to be attentive and professional. We dealt with Kelly initially, who was very knowledgeable and informative, but also communicated with the rest of the Newcastle team. All of the staff were polite, friendly and supported the process of selling our home. I would definitely recommend Heywoods and would use them again if I needed an estate agent.
Seller
26th Feb 2021 (3 years ago)
B Lomas
Six weeks ago I posted a letter to this agent and left two phone messages about a property I was interested in buying - they had just sold it subject to contract, so I asked to be kept informed should the situation change. They never responded. I phoned again today because I found it back on the market. They had no recollection of my 3 attempts to contact them. I was given a cursory, insincere apology - frankly I'm stuck now because although I love the house, I don't want to deal with this agent again - ever!
4th Feb 2021 (3 years ago)
S crump
Kelly came around promptly to do the valuation and the process was quick and efficient. We have worked with Kelly in past and we trust and respect her professional opinion. This was our first time selling a property and we weren’t sure of the process but working with Kelly gave us the confidence to learn the process. Chelsea and Kelly both kept us updated on viewings and feedback received. We will definitely use Kelly and the team at Heywoods in the future.
Seller
2nd Jan 2021 (4 years ago)
R Jordan
Heywoods were great. Kelly came to do our valuation and the property was sold in less than a week. Chelsey was really helpful in providing updates on our sale and purchase.
Seller
29th Dec 2020 (4 years ago)
M Knock
Highly recommend the team at heywoods. Charlotte visited us quickly upon request to value the property and I found her knowledge fantastic and she gave me confidence that we would have a great relationship throughout the sales process. I also met with other local agents and online agents but felt very at ease with heywoods process. Also like that it’s no fee to after the sale and no long term contract in case we hadn’t been happy.
On agreeing to put it on the marketing wonderful pictures were taken and the board was up as soon as we gave the go ahead.
Within hours we had lots of interest and Rachel and Chelsea were fantastic at at keeping us up to date. We were very lucky to have lots of interest in the property and offers and as it was the first time we have put a house on the market the guidance of Chelsea and Rachel on how to proceed was much welcomed.
I can’t praise the team enough for making the process so smooth. Thank you
Seller
17th Dec 2020 (4 years ago)
S Kapila
Rang a few times. Always get told someone from Sales will ring me back but they never do. Completely put off from buying one of their properties.
1st Dec 2020 (4 years ago)
S S
Brilliant service provided by Charlotte and team in enabling me to rent out a property. Quick communication and found a tenant instantly. Will definitely let out more properties with them in the future.
Landlord
19th Nov 2020 (4 years ago)
N Wood
I went to view a house they were advertising. The lady who showed it to me knew nothing about it and suggested I ring the office to get answers to my questions.
I rang but no one answered so I left a message.
Rang the following day and no one answered.
Tried to contact via social media and no one answered.
I've not heard anything from them, not even a follow up call asking how the viewing went.
Useless. Avoid!
7th Nov 2020 (4 years ago)
Anonymous Homeseller
Heywoods were recommended by a friend and they have been brilliant. They sold the house very quickly and have been so very helpful ever since, keeping me, and the buyer, informed when the solicitor was frankly completely unhelpful. They managed to break the logjam and non-communication with the conveyancing firm several times.I rcommend thm whole-heartedly to anyone selling property in the Newcastle-under-Lyme area.
Seller
23rd Oct 2020 (4 years ago)
G Barker
I cannot praise Hewoods enough. All of the staff in the sales team were highly responsive to all of our queries and constantly chased up our buyers and sellers when requested and were always prompt (either via phone or email) with feedback to us. The sale of house was extremely smooth and would definitely recommend Heywoods.
Seller
13th Oct 2020 (4 years ago)
K murphy
Not very modern at the time but service was quick and friendly
12th Oct 2020 (4 years ago)
M Ball
A very efficient, helpful, and friendly Sales Team. Within 24 hours of contacting Heywoods, Kelly was with us undertaking the valuation, taking the photos and the property was on the market. Chelsey and Rachel kept us updated with dates and times of the viewings throughout the process. The property has now sold within the timeframes that we were advised. Great.
Seller
5th Oct 2020 (4 years ago)
M Silf
I can't praise Heywoods highly enough. Kelly came promptly to do the valuation and start the process and the property was sold in less than four days. Chelsey has been a huge support, very helpful and responsive and has provided ongoing updates on the conveyancing. She seems to have the magic touch to unblock the legal process when it appears to stall! I wholeheartedly recommend the Newcastle-under-Lyme team to anyone thinking of selling property in the area.
Seller
1st Oct 2020 (4 years ago)
jamo2700
A excellent service provided by Charlotte, very professional and friendly and you know your in good hands!
30th Sep 2020 (4 years ago)
M Speed
Moved in to a property and had nothing from them since moved in no contact no inspection left me and my partner and 7year old and new born with no hot water and heating for 3days left us on pilot light on boiler for 5 months just had some one come for electric test and the walk out not even half way through.
I have now moved out of there property and after we looked after the property cleaned sorted the garden out jet washed reported problems that was for the landlord benefit as it there property and there investment for them. To say (were waiting on landlord) like they say every time you call them o and that's if they answer the phone they also trying to claim on my deposit now
Tenant
30th Sep 2020 (4 years ago)
H Swift
No one called me back.
27th Sep 2020 (4 years ago)
J Gilmour
Made an appointment for a viewing and requested paper version of the property, viewing for my mum who doesn't have a computer to look online, never received, asked for one at the viewing, not got a copy on the day. Requested again from the viewing, never received or a follow up call.
I would not use Heywood's when selling, if they can't follow up on viewers or send out/give out details when requested, simple actions I would have thought.
26th Sep 2020 (4 years ago)
H Brocklehurst
Very helpful and efficient service. I needed to move within a short time and staff at Heywoods made this possible with their prompt responses to emails and good advice about the process of renting.
Tenant
29th Jun 2020 (4 years ago)
T fryer
This company have no respect for their clients, they never phone you, you can not get in youch with them. I have been asking them to ring me instead of doing everything by email. Don't give them a deposit, and do not let them have your Bank statements as they appear to have lost mine and they are not bothered and are in no rush to try and find them to give them back to me. They are breaking GDPR as all my details and personal information is on these statements and they have lost them.
Tenant
12th Jun 2020 (4 years ago)
J Tittensor
The only estate agent i have ever used!
5th Jun 2020 (4 years ago)
S Harwood
Brilliant service from Heywood's throughout our property sale and purchase. From the initial offer we made against the house we wanted, through to selling our property (which they marketed and sold within 48hrs!) the experience has been great. The convayencing has been a long process with much frustration but the efforts made by Heywood's (in particular Rachel Breeze) has been fantastic, and I am convinced the chain would not have succeeded without her efforts. Thank you.
Seller
24th Feb 2020 (4 years ago)
S Tomkinson
FANTASTIC! As a new landlord I needed guidance through the whole process of letting my property. Everyone at heywoods have bin absolutely brilliant. Very friendly, Knowledgeable and incredible efficient. All of my queries responded to immediately. I would highly reccomend heywoods for all property management.
Landlord
20th Feb 2020 (4 years ago)
D Cope
Very prompt and very professional service.
We've used haywoods on a number of occasions, and would highly recommend their services.
Kelly and Rachel are both fantastic and nothing is too much trouble, communication is brilliant. Thank you both.
16th Feb 2020 (4 years ago)
D Improvements
If you are a potential landlord with a property to rent out, I would recommend that you do not use Haywood’s!! Had nothing but problem from the start. If you need to rely on them to pay the rent into your account, you will be disappointed!
Charging high prices for small maintenance jobs
Not asking permission before getting jobs done
Not paying rent.
I have been given 3 different payment dates for rental income to be paid, yet have not received anything?
Staff giving you misleading and incorrect information.
No one takes ownership of any issue you have.
4 times I called and promised a call back, only got a call when I went online.
If you going to rely on the rental income to pay the mortgage or bills, don’t choose Haywood’s.
We have only been using them for 2 months and we are already leaving them.
Landlord
15th Feb 2020 (4 years ago)
C Kingston
Really professional, prompt to respond to any queries and reactive when you need them to be. Could not recommend them enough.
11th Feb 2020 (4 years ago)
Steven
Very good communication and advice from Carla at heywoods. Thanks
17th Dec 2019 (5 years ago)
B Hibbert
Recommended to us by a friend and very pleased with the service. Staff are great and always do their best to provide the service you need, nothing seems to be a problem for them. Overall Heywoods was a great choice to sell our house.
Seller
9th Dec 2019 (5 years ago)
P Johnson
Heywoods were very professional, helpful and reassuring. We do not live in the area and they went above and beyond to help us and ease our sale. Communication was always timely and professional. The whole office were excellent, particularly Chelsey Tuff. Highly recommended.
Seller
22nd Aug 2019 (5 years ago)
P Brindley
My husband and I would like to thank Heywoods for the excellent service we have received in purchasing our recent property. We feel we have been in very safe hands and especially Rachel breeze who has been absolutely fantastic keeping us updated and in the loop throughout the purchase of the house process. She has been extremely helpful even when she was on holiday she arranged for her colleague to contact us. Rachel is very friendly as well as very professional and we have very much appreciated her help and advice. Thank you Rachel and all the team.
Pauline and Paul Brindley
Buyer
10th Jun 2019 (5 years ago)
C simpson
Visited on Thursday with an elderly relative who due to unforeseen circumstances is needing to move to smaller property. Staff were very knowledgeable and went out of their way to help and put my relative at ease with the whole process. A big thank you to Carl and the team for their work and support, we couldnt have asked for more.
9th Jun 2019 (5 years ago)
B Smith
my encounter with Haywoods was disappointing and unprofessional. i came in to the shop a few weeks ago it was an extremely uninviting atmosphere as it seemed everyone was interested in having a chat instead of approaching myself (there is a huge wall between staff and customers) i spoke with a lady called Nicky in regards to a property i am potentially interested in. it seemed that she didn’t know much information about the property and all in all was quite rude and abrupt with me. if I was an owner looking to sell i would proceed with caution. wouldn’t trust to buy or sell with them.
9th Jun 2019 (5 years ago)
S nixon
Should be no stars totally under valued my house obviously got a buyer stay away
Seller
16th May 2019 (5 years ago)
K Humphreys
Superb service throughout from the team. My property sold with Heywoods in just 6 days thanks to complete efficiency and brilliant advertising. Special mention to Rachel Breeze for going above and beyond in finding us a new property. Without her hard efforts we would still be searching! Would not hesitate to recommend Heywoods Estate Agents.
Seller
16th May 2019 (5 years ago)
L Barnett-Massey
We have just purchased our first home with Heywoods and the help of Rachel, she was very helpful and we couldn’t reccommend them highly enough.
Rachel was so helpful in explaining what we needed to do and putting us in touch with the right people. She was always available to answer any questions we had and went out of her way to help us, she was extremely polite and professional and we are overly pleased with the service and will be recommending to all friends and family!
Buyer
15th May 2019 (5 years ago)
M Chadwick
After contacting Heywoods needing advice, Nick Cliffe was extremely helpful and friendly, he was able to guide us on what changes were needed and put my mind at ease. I feel Nick helped me more, kept me updated and dealt with things very efficiently It's good to know I have a member of staff in the team that is now my contact Many thanks, once again
15th May 2019 (5 years ago)
H Maddock
From the moment we requested to view a house and deciding to make an offer right up until the final minutes of us collecting our keys; the staff at Heywoods N-U-L have been faultless. We used their Mortgage adviser Martin who did everything he could in finding us the right deal and beating most high street prices & Rachel (our estate agent) was brilliant, what ever we asked of her it.was never too much trouble. Rachel was very polite and professional which made corresponding with her seamless, whether it be via email or phone call - as soon as there was something that needed to be done or updated she was on the case immediately. On a whole (based on our experience) I'd be happy to use Heywoods again whether it be to sell or buy another property!! All staff I have spoken with on the phone are exceptionally polite and friendly.
Buyer
10th May 2019 (5 years ago)
S Mountain
Poor service, not proactive, poor vetting of potential buyers, constantly have to chase for feedback. Appear to be resting on their laurels.
Seller
9th May 2019 (5 years ago)
R Abbas
Excellent experience for renting with Jayne Evans and team, always there to help.
Tenant
28th Feb 2019 (5 years ago)
F Broglio
We are renting out 2 properties through the Heywoods Lettings department. One in Newcastle-under-Lyme and the other in Stoke-on-Trent. First and foremost, they have managed to find tenants for our houses relatively quickly. The team do pretty much everything for us as we are newcomers to the property business. From screening potential tenants to making sure rent is paid on time, so far so very good, and we get monthly detailed statemens of account by email. Amy, Alivia, and Jayne are all a pleasure to deal with for their efficiency and omnipresent friendliness. We are therefore highly recommending them.
Landlord
27th Feb 2019 (5 years ago)
C Grindey
They got me a property with no hassle and all staff are brilliant. Thank you to Amy Ormond and Jayne Evans they are fantastic.
27th Feb 2019 (5 years ago)
D Griffin
Absolute 5 star service from Heywoods Estate Agents with the sale of our property. Paul from the Newcastle Branch was very knowledgeable and helpful from day one. Excellent customer service..
Seller
26th Feb 2019 (5 years ago)
M Harrison
Nikki Talbot’s entire team at Newcastle-under-Lyme were both personable and reliable throughout the entire process of the sale. Nothing was too much trouble and every small hurdle we encountered along the way was overcome in a swift and professional manner.
Seller
15th Feb 2019 (5 years ago)
H (Hin5525)
We have been renting from Heywoods and the experience has been great, whenever we needed a repair they have responded and arranged everything very quickly.
Tenant
12th Feb 2019 (5 years ago)
D Beckerleg
The rental department are really helpful
12th Feb 2019 (5 years ago)
N McDonald
I purchased my property from Heywood's in July last year. Chelsey at the office carried out both viewings that we had of the house, and she was very friendly and happy to answer any of our questions. On our second viewing, we wanted to measure up for furniture, and Chelsey was very patient whilst we carried this out. She was always available to speak to with regards to an update on how our sale was progressing, and if she was not available she always returned our calls. Our sale went through quickly, and we completed on our purchase around 8 weeks after our offer was accepted.
Buyer
11th Feb 2019 (5 years ago)
K Temple
Carl, Heywoods branch manager is an absaloute asset to the team at Heywoods. Can not rate him highly enough. His customer service, attitude & communication is second to none & I couldn't be happier with the level of service received. Martin, the branches mortgage advisor is just wonderful, really helped me out when I needed it & always kept me up to date & informed every step of the way. They really do go above and beyond what is expected. Most definately worth a 5 star rating!
7th Feb 2019 (5 years ago)
A Jones
I've used Heywoods to let my property for the last 10 years and I can honestly say that the service has been excellent. I live a couple of hours drive away and they've taken the hassle out of managing my property for me. Over the years there have been many occasions where they've organised maintenance work both large and small for me and have always managed to quickly find tenants - typically within a 2-3 weeks.
More recently I've been dealing with them (and other agents in the area)trying to find investment property and the staff have always been professional, courteous and communicated well with me.
All in all I've dealt with them both on the rental and purchase side of things and am very happy with the service.
Landlord
7th Feb 2019 (5 years ago)
S Duffin
I had been looking for a property for some time and was lucky enough to find one through Heywoods. Nick Cliff helped me through the purchase and was brilliant at keeping me informed even when things didn't go the way I wanted at first. His skill and care made the overall experience great, even though I was a stress head at times.
Buyer
6th Feb 2019 (5 years ago)
G Burrow
Highly recommend Haywoods. If you’re thinking of using Haywoods for the sale of your property or letting your property out do not hesitate, I have had a lot of communication with Nick Cliffe who has always been very helpful and willing to go that extra mile to help at any time. ????????
6th Feb 2019 (5 years ago)
A Kent
They got me a property with no hassle and all staff are brilliant. Thank you to Amy Ormond and Jayne Evans they are fantastic. 5 stars ??
6th Feb 2019 (5 years ago)
A Lear
Amy is always polite and helpful, recommended 5 star ????
5th Feb 2019 (5 years ago)
D H
Extremely helpful sales and lettings team, special mention to Nick Cliffe for his exceptional knowledge and expertise, he has been an absolute pleasure to work with. Highly recommend!!
5th Feb 2019 (5 years ago)
T Phillips
The lettings team were great I had a broken down boiler. I rang first thing in the morning and they sent a lovely man out to fix it within the hour . Very friendly and helpful thank you .
Tenant
5th Feb 2019 (5 years ago)
J Harnett
Excellent rental management service from Amy and colleagues
Landlord
4th Feb 2019 (5 years ago)
C Bergius
Amy is the most friendly and knowledgeable agent I've worked with, definitely a huge pleasure and would recommend working with her for agents, maintenance, tenants and landlords alike! Great communication too which is pivotal!
4th Feb 2019 (5 years ago)
S McGibbon
Great service, great communication. Would definitely use Haywoods again.
4th Feb 2019 (5 years ago)
J Garner
' Absolutely Gold card service from start to finish.. '
Paul & Sam from the newcastle Branch absolutely went the extra mile and more,if it wasn’t for there hard work and knowledge and team work together and also with my buyers and myself this house wouldn’t of sold...they told me honestly what I had to do to make the house saleable and they were spot on....this is the second house they have sold for me ...i about to meet Paul to arrange to sell mr third house through them...I live in cornwall and my property’s are in Stoke on trent...they deal with everything for me and keep me posted and everything immediately...my first two houses sold within 4 weeks .....I would absolutely recommend them above anyone else ....perfection from start to finish...
I also bought Two of the houses from Haywoods many years ago and the buying process is also Gold card....I would never use any other agents except Heywoods...
Seller
4th Feb 2019 (5 years ago)
C Price
The service received at heywoods was exceptional but I would like to really point out Sam. C who along the whole purchase process, engaged with me to ensure I knew what was happening, what the next steps were, and offered reassurance that all was going well throughout. She is an asset to the organisation and I wish I had gone with heywoods to sell my home as well! Thank you so much heywoods, you made this whole experience great!
Buyer
3rd Feb 2019 (5 years ago)
S white
The Lettings team are always friendly and professional - Amy O is always helpful, pleasant and polite - highly recommend
Landlord
3rd Feb 2019 (5 years ago)
J Sumnall
Not sure if 3 stars is 1 to many, after going in and asking to be put on there mailing list for rental properties and asking over phone I still didn't receive anything! Maybe different if your buying
12th Dec 2018 (6 years ago)
R Ramsay
I never usually leave reviews but heywoods have really let us down on a few ocassions. Putting propertys on zoopla without even having access to the property or good communication with the current tenants. Also said they would call us back around 8 times now and still never received a phone call. 4 propertys 4 waste of time. Quite disappointing guys.
Landlord
24th Sep 2018 (6 years ago)
J Lester
Staff are very rude.
2nd Aug 2018 (6 years ago)
B Kuruvilla
Recently asked about a maintainence work, and the agent did not help me. She said, the owner cannot be contactable. Upon asking the owner, he says, he was never away, and haywood never relied the message to him. Bad communication. Heywood does not work for the good of others, in my experience.
Landlord
28th Jun 2018 (6 years ago)
D B
Extremely poor customer service.
Unnecessary delays in repairs like they no longer care after signing the agreement!
Rented a property at Victoria Street, ST5.
I have been sending mails ever since I moved into the property but most of the issues are still not resolved.
0. Property was in complete mess. Blocked radiators, clutters :(
1. They gave us unsigned copy of agreement which had error in salutation.
2. Inventory report from their side was lacking the main issues. I had to make the whole report by myself and sent it to them. Even after 5 months, most of the issues are present.
3. I reported mainly for heating system, which is still not working as its timer doesn't function properly. Furthermore, its overflow pipe used to waste 30 to 40l (approx.) water daily. I requested them many time, sent the pictures, but they delayed the reply and came up with on very uncertain response mentioning that the landlord has no budget to fix it!
I had to fix and guide the water through hose!
Horrible!
4. Some windows are not lockable. Reported, no action was taken!
5. Some of the corners of front facing wall are prone to mold and damp. I treat one such corner bi-monthly where a gas meter is located .
6. I had conversation through email with Declan, Emmy and Laura. And had a verbal conversation with Emily,which turned quite insensible.
I tried to draw attention to new team by sending a letter and got no proper reply. Even we sent emails to Jayne, and situation remained the same.
and the list goes on.....
Speaking of new team, we sent a few emails and a mail containing the two letters, one to serve the notice to end the tenancy, and another to draw their attention to reply us to the email that I sent them months ago reporting the issues. Got no reply for second letter so far! Only got a reply to first letter by Amy Tatler.
They kind of ignored the second letter!
How insensible!
During our stay, these whole scenario somehow affected peace of our mind. We wanted to move out early, but our contract has no breakage clause! :(
Have a look at pictures. We never felt home at this place. :( I'm glad that we tried to solved as much as we could.
If you are thinking of renting a property, please read this.
1. Read your agreement carefully. The agreement is the two way street, you can refuse if you don't like some conditions and can discuss about them.
2. On viewing, make sure you observe every corner of the property, and if possible, try to bring the inventory report with you so that you can go through each of the highlighted observations. If you find anything wrong, make sure you write it down on paper and get it signed by them to bind them legally like they do!
3. Make sure your deposit is protected in a Deposit Protection Scheme. (Generally speaking)
4. Try to communicate through emails or letters to have the proof of communication handy.
5. If anything goes wrong, first, communicate the issue with them properly. Then you can raise it further to your nearest citizen advice center and even more further to Shelter.
6. Check if the property has functioning smoke alarms!
7. Discuss over breakage clause. If possible get it on your agreement.
The purpose of writing this much is to save the tenants from traps and cold behaviours from letting agency that put us down most of the time.
We felt so cheated being in the property and we had no way out as there was no breakage clause! Thankful to the cycle of time, we have served the notice as our fix tern tenancy is about to end!
yay!
Free birds :D
Tenant
19th Jun 2018 (6 years ago)
C Tonks
Smashing service from the new lettings team. Wealth of knowledge mixed with great customer service is what’ll make Heywoods go far. Top notch!
Landlord
18th Jun 2018 (6 years ago)
A Haram
unworthy of even one star by how many staff come off and on and how many times you are thrown at another new agent that leaves after a few days.
get it sorted heywoods or get bankrupt into oblivion.
worthless.
17th Jun 2018 (6 years ago)
S brearley
Well im so disappointed with this company,it seems there's either a break down in communication or they just cant be bothered,i put an offer in on a property a week ago and was told they would get back to me,waited 2 days called to see what the situation was think i spoke to the Manager Trish?explained the situation and was told Sam was dealing with it and i would get a call the following day still not heard anything just rude and in efficient very unprofessional,would not put my house up for sale with them! still it did me a favour as i have had offer accepted on another property i like more!!!!!!!
Buyer
13th Jun 2018 (6 years ago)
JMAStoke92
Don't bother trying to let through these guys, you'll want to view a property and despite multiple calls, you'll be lucky to even be told when someone else has applied. Poor service and staff don't seem to have a clue what's going on.
Landlord
25th Apr 2018 (6 years ago)
J Jones
Should have known from the start it would have been an issue as the tenancy start date was wrong, meaning I had to extend my current property.
Poor response to emails during tenancy regarding faulty fridge but the real interesting things happened at the end of my tenancy.
The landlord was kind enough to let me out one month early, but heywoods thought this meant they could come to the property with just 4 hours’ notice and do a viewing. And then be annoyed with me that the house was a little untidy.
To then take this a step further they then decided they would give me zero notice and knocked on my door at 15:15 on a Saturday afternoon with a potential tenant coming at 15:30, Emily couldn’t understand why I was frustrated and declined, and in the middle of the street decided to shout abuse to me from her car, spouting terms and conditions, none of which I had been in breach of.
In summary, terrible service, abusive, rude and completely unprofessional
Tenant
12th Dec 2017 (7 years ago)
G Little
Declan and Laura of Heywoods have a sure touch with lettings. They have knowledge, experience and judgement, and give sympathetic consideration both to the tenant and the landlord. Heywoods are much the best lettings agents in the Newcastle-Under-Lyme area.
Landlord
21st Nov 2017 (7 years ago)
N Hughes
My property has been let by Emily Brindley at Heywoods, Newcastle.
The service provided has been professional and very thorough. I have been extremely impressed and satisfied by the standard of service delivered which has been exemplary.
Landlord
19th Nov 2017 (7 years ago)
A Barrs
The team at Heywoods have been fantastic . Very professional and extremely helpful. I would say if your looking to Sell, buy or even after Mortgage advise, this is the place to go. We shall be using them again whenever the need arises. Well done !!!
15th Nov 2017 (7 years ago)
R Johnston
I would Highly Recomend Hey woods they were on the ball with every aspect on selling our property
More viewings than we could handle house sold very quickly Big Thank you to Gill Lorraine
And all the team.
Rodney and Carol Johnston
Seller
13th Nov 2017 (7 years ago)
W Latham
Tremendous service on both selling and renting my portfolio of properties, great management team with excellent communication. Wouldn’t use anyone else!
11th Nov 2017 (7 years ago)
B Machin
First class team, professional, on-the-ball, from start to finish of the sale we were constantly been updated and reassured of a sale. Strongly recommend them for both sales and purchases. We have to make special mention of Kelly Pepper who never waived throughout with her polite, courteous and sound knowledge of the process from initial contact to completion. Well done you and the rest of the team.
Seller
11th Nov 2017 (7 years ago)
L Hough
We have been extremely pleased with all of the team at this branch. Very efficient and knowledgeable. Within 2 or 3 days, we had several viewings and offers, and had sold the house subject to contract within 10 days. I would use again and recommend to others.
Seller
10th Nov 2017 (7 years ago)
L flackett
Fast friendly professional service throughout. I recently let out my property through Heywoods and they were excellent from start to finish I would recommend strongly recommend them. Thanks Heywoods.
Landlord
10th Nov 2017 (7 years ago)
M Cunningham
We are purchasing a property with Heywoods, from our first contact to now they have been fantastic. They have always been quick to respond and answer any queries. A great service.
Buyer
10th Nov 2017 (7 years ago)
M Desmond
Unprofessional and rob people they are money stay away from them
11th Oct 2017 (7 years ago)
D Tsolekas
Most unprofessional letting agency ever! Had to come all the way for a house viewing on a Saturday in their property at king street (NUL) no one was there and NO ONE was picking up their phones! Unbelivable
30th Sep 2017 (7 years ago)
K Essery
Estate agents
5th Dec 2016 (8 years ago)
J Spekker
I bought a house with their help. They delivered the best service to be honest. Staff was always kind and helpful :)
Buyer
27th Aug 2016 (8 years ago)
R Riddoch
If I could put six stars I would.
We are very pleased with the help and service we have received from Heywoods .Trust me there is no one to touch them.
The market is particularly tricky in this area and we were given sound and advice and help from them all the way through.
Kelly in sales worked very hard and we got viewings every week .She constantly kept me up to date with negotiations and feedback from prospective customers. She was a pleasure to deal with. I felt we were on the same wavelength and I can honestly say that if I were to start another business I would want her to be my right hand woman.
Heywoods also negotiated and got me the property I wanted. Both my husband and I feel that without them we would not have been able to make the move. It was money well spent. A big thank you!
Seller
19th Mar 2015 (9 years ago)
B Watkins
Before you put your property onto rent with Heywoods, be aware that as a landlord your costs will be 10% per month of the rent, a letting fee of £295, £75 for an inventory, £15 to register the deposit (£30 if managed by yourself), £30 to serve a notice, £50 for a tenancy agreement if managed by yourself, £50 for a tenancy renewal, £120 to deal with a deposit dispute plus costs, £225 for a new tenant (which you will pay every 6 months as they only write 6 monthly agreements or £50 to renew the tenancy agreement if the tenant is willing to stay, who by the way is also charged £60 for the same agreement, all these amounts are excluding VAT If you still decide to let your property with them and wonder why it has not let, the tenant fees are, £210.00 for administration, £90 to move in quickly, £60 to renew the tenancy, £60 to be checked out, £60 for Heywoods to check the checkout, £36 for a reference, etc. On the plus side, their shop has had a changing room’s makeover!!!
Response to Barbara's concerns regarding Heywoods fees being made public.
I have listed your fees below from your terms of business and your website, please feel free to point out if my list is incorrect. If it is not, why is there an issue with anyone seeing your fees.
Landlord fees
All Fees & Percentages (Plus VAT) Let Only Rent Collection Management
Letting Fee £500.00 £295.00 £295.00
Management Fee Commission
Charges of Gross Monthly Rent N/a 7.50% 10.00%
Inventory / Schedule of Condition (NEW) £75.00 £75.00 £75.00
Inventory / Schedule of Condition (UPDATE) £50.00 £50.00 £50.00
Deposit Scheme Registration £30.00 £30.00 £15.00
Tenancy Renewal £75.00 £75.00 £50.00
Re-let to New Tenant N/a £225.00 £225.00
Preparation of Tenancy Agreement £50.00 £50.00 N/a
Additional Incidental Fees
Gas Safety Certificate By Arrangement By Arrangement By Arrangement
Electrical Safety Certificate By Arrangement By Arrangement By Arrangement
Portable Appliance Testing By Arrangement By Arrangement By Arrangement
Energy Performance Certificate By Arrangement By Arrangement By Arrangement
Withdrawal Fee (post offer) £350.00 £350.00 £350.00
Hourly Rate for Additional Services £60.00 £60.00 £60.00
Caretaking Service £25.00 (P.W.) £25.00 (P.W.) £25.00 (P.W.)
Service of Legal Notice N/a N/a £25.00
Preparation of Court Papers N/a N/a £350.00
Execution of Warrant N/a N/a £225.00
Tenant Fees (all fees shown below are inclusive of VAT)
Administration & Application Fee £210.00
(For up to 2 applicants or 1 company application)
Fast Track Application (5 working days) £90.00
Additional Applicants (per person) £90.00
Guarantors (per guarantor) £90.00
Renewal Contracts – periodic or assured term
Administration Charge for Renewal £60.00
Check out fee (end of tenancy) £60.00
Re-visit (after initial check out) £60.00
Additional Charges
2nd Late Payment Letter £36.00
Dishonoured Cheques £36.00
Missed Appointment £48.00
Additional copy of Agreement £12.00
Reference Request £36.00
Repairs required at check out £60.00
Landlord
18th Jul 2014 (10 years ago)
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