R Bibi
Renata was very supportive from day one, she knew we loved the house and was with us every step of the way, she gave good advice and guided us through out, thank you to the Hornsby team for all your hard work and making it possible for us.... Read more
Buyer
31st Dec 2024 (11 weeks ago)
T rose
I've been a tenant for 10 and a half years. Thankyou to Hornsby's for being so helpful, friendly, polite and efficient. I wish you all well for the future! - Mrs. Davison... Read more
Tenant
14th Oct 2024 (22 weeks ago)
M Bennett
I would like to thank Renata for her excellent customer service, she kept us informed and updated us on the sale of our late mother’s house. I would strongly Hornsby estate agents.... Read more
Seller
19th Aug 2024 (6 mo. ago)
D Preston
To the whole team past and present.
I rented through Hornsby's for around 13 years. I've recently bought a property they had advertised and they have been fantastic throughout the whole process of both transactions. Definitely would recommend Hornsby's Estate agents for any of your properties needs whether you are selling. Wanting to rent out a property through a professional company or looking to rent a property.... Read more
Buyer
24th May 2024 (9 mo. ago)
K Hubka
We bought house with them. Caring, quick, very helpful with our own solicitors who never explained things straight, give misleading information etc. Renata from agency was able to set up everything, thank to her we managed everything on time.... Read more
Buyer
19th May 2024 (9 mo. ago)
D whitebeard
Dealt with the elder lady a few years ago and she made a false promise of me getting the flat I applied for, so I got mad at her about it as i had already rented my van for the date I was told I would likely receive the keys.
I recently went in about a house I saw and have figured out that she has basically blacklisted me from getting a house/flat with them.
This kind of professionalism is unacceptable when you are supposed to be helping people find a place to live.... Read more
Tenant
23rd Apr 2024 (10 mo. ago)
S Parker
Very disappointed when dealing with them. Many listings that are already taken & continued to be listed up for 1week+. They have contacted me twice, both times about properties I had not enquired about (1 was out of the price range I had provided them) and they have not yet acknowledged the application I filled in for the property I was interested in. It reminds me of a commission only sales office, not an estate agents. (Just for clarification, I was not informed about the properties being removed. I was not contacted relating to any property I expressed interest in. And the houses offered we're done so with the wording 'you have expressed interest in...' on properties I have not shown interest in.)... Read more
28th Mar 2024 (11 mo. ago)
C Warner
As a tenant for 8 years I must say I've nothing but positive results from Hornsbys., nothing as ever been to much trouble whenever I've rang with a problem it's always been dealt with by the relative members of staff very efficiently .
I've now been lucky enough to buy the property I've rented. Within 7 weeks everything was sorted and the property is now mine .
Huge thankyou to all who work at Hornsbys Scunthorpe. Especially Maggie I owe you so much for your kindness and Renata you both worked so hard to get this all sorted ASAP ????. So if your thinking of renting or buying this is the place to deal with. Well done team keep up the good work ???? .... Read more
Tenant
18th Feb 2024 (1 year ago)
R C
We bought a house via Hornsby's - dealt with Renata @ Scunthorpe branch, couldn't be happier. She's lovely. Helpful and friendly with a wealth of information should you need it. Very good comms with her as she keeps you up to date with the whole process. Would recommend to all. Thanks Renata x... Read more
Buyer
6th Nov 2023 (1 year ago)
Great team and very helpful :)
Ready to give you the best opportunity in what you looking for:)... Read more
Buyer
21st Sep 2023 (1 year ago)
G silviu
Very good... Read more
6th Aug 2023 (1 year ago)
F T
Depends on the agent you talk to, the senior agent whom I believe is nice and helpful. She is thorough and professional. However, I have bad experience with the other agent. She can be sarcastic, not informative and negative( if she’s not like that to others then I would say racist) in a way that I would not rent my current property if I have other choice. I was so desperate for the property enough that I had to bear the humiliation. I need to call 3 times for the registration process. Needed to request for the viewing as she decided herself that I could not come for the viewing. Had the viewing with the previous tenant without the agents( the tenant wasn’t aware of the situation). Even though the advertisement says available now, they can’t give me the exact move in date so I need to arrange for the accommodation in the mean time. But overall, the process is fine.... Read more
Tenant
25th Jul 2023 (1 year ago)
S camplin
Hornsbys team helped us sell our late Mums house at a difficult time for us. They were all incredible. Kept us updated following viewings and their advice was invaluable due to the unpredictable market recently. All staff were kind, helpful and approachable and we would happily recommend to friends. Thank you all ????... Read more
Seller
31st May 2023 (1 year ago)
Hornsby's provide a totally trustworthy, hassle free, friendly and professional Rental Mangement Service for me as a Landlord. I could not have wished for a better service, I find that all the staff are quite exemplary, friendly and extremely helpful in all respects.... Read more
Landlord
27th Mar 2023 (1 year ago)
R Gray
Brilliant service. Couldn't do enough to help. Especially Cathryn who has been a pleasure in helping me find a house.... Read more
18th Jan 2023 (2 years ago)
B Morrison
Really happy with my experience, have been dealing with Louise and she made the whole thing so effortless from start to finish and got everything sorted for me extremely quickly knowing my situation, would highly reccomend!... Read more
17th Jun 2022 (2 years ago)
L Hathaway
Maggie and her team are amazing and have been supportive with find and setting our international nurses into house within the area. The customer service has been excellent and had a smooth experience from the application form to moving in. Thanks for everything... Read more
Tenant
3rd Mar 2022 (3 years ago)
J Coult
Fantastic, easy experience. Everything made clear, simple and smooth by Louise; it's been a pleasure to deal with Hornsby Estate Agents.... Read more
25th Jun 2021 (3 years ago)
J langton
Hornsby manage 2 of my rental properties. I feel my investments are in good hands and sleep easy knowing my tenants have been professionally vetted. I would always take guidence from Maggie as she has a wealth of experience and all the girls in the office are friendly and helpful.... Read more
Landlord
5th Apr 2021 (3 years ago)
M Spindley
I mostly had Louise deal with my application to finding a property and she was great along with everyone else who helped me through it. Very good and helpful staff! Thank you!... Read more
1st Apr 2021 (3 years ago)
L Linfoot
Good website... Read more
26th Mar 2021 (3 years ago)
J Priestley
Like looking at what's available whenever we visit somewhere different.... Read more
22nd Mar 2021 (3 years ago)
D McKelvie
We have been dealing with Hornsby for almost twenty years and they have earned our complete confidence as a result of their professional, thorough, efficient yet personal and friendly service. We have been involved in purchases, lettings and sales and much of this was done when we were living and working abroad. An excellent team, the trust we place in them has always been amply justified.... Read more
20th Mar 2021 (3 years ago)
Hornsby were very good and kept me in the loop throughout the application. I also believe they only reference one person at a time so it's not a lottery as to weather you can have the accommodation. Upon receiving the keys we found some of the windows wouldn't open, however this was resolved within 48 hours. Very pleased so far.... Read more
Tenant
17th Mar 2021 (4 years ago)
K Drakes
This has been my first time in renting a property through an estate agents and I can honestly say that Hornsbys have been excellent from the beginning, and continue to provide great service. Any problems that have occurred have been dealt with quickly and efficiently and nothing is too much trouble. I would strongly recommend Hornsbys to any friends or family looking at renting a property.
Special thanks to Erin who helped massively with the process.... Read more
Tenant
17th Mar 2021 (4 years ago)
S Karimian
I have recently moved to the city and been with Hornsby Estate Agents for 6 months now, and have just renewed my tenancy agreement for further 12 months. I am very impressed with the care and professional behaviour that I have received from Mr Hornsby, Magie and the rest of the team.
Despite being extremely busy with clients, they have been very responsive, and are really flexible to meet their tenant's needs and I feel so lucky to have been renting a place with the best housing agency in the area. I also have many friends who have had pleasant experiences with them, and so, I would highly recommend Hornsby Estate Agents.... Read more
Tenant
18th Feb 2021 (4 years ago)
Just one word TERRIBLE... Read more
Buyer
10th Jan 2021 (4 years ago)
C Coates

Enquired about a few properties through these guys, to start with, they never get in contact with you, you constantly have to chase them.
Myself and partner have had no end of issues with them, we tried to set up a property viewing with them, to then be told we were black listed to failing to attend, I informed them we had emailed to let them know we could no longer make the appointment, they refused all knowledge of the emails, so when I forwarded them a copy of the email regarding the cancellation, they moved the goal posts and said “well it was to X email address” basically shirking all responsibilities of actually looking through there inboxes, I made a formal complaint and asked to speak to there lettings manager, the girl I spoke to was very rude, very disrespectful and shouldn’t be in the line of work she’s in, would do better behind a till at the pound shop.
I was told via email, the letting manager would contact me regarding the complaint, it’s now roughly three to four weeks since I was sent that email and I’ve still yet to hear anything from this estate agent.
If you’re looking to buy / rent / sell or let out, I’d full heartedly recommend you use a different estate agent, as these ones don’t seem to keen on getting people into the properties they’ve been raked with managing on behalf of there clients.
100% avoid Hornsby estate agent.... Read more
4th Jan 2021 (4 years ago)
H hall
A must for your aisian ingredients and trinkets... Read more
4th Dec 2020 (4 years ago)
I S
Just sold our house today through Hornsby Estate agents,
Exellent service from start to finish from Maggie and her team.
Would highly recommend. Nothing was to much trouble. Always very professional.
Many thanks.... Read more
Seller
3rd Dec 2020 (4 years ago)
B Ski
Need to up their game and adhere to landlord and tenant legislation and agreements and maintain the properties they have on their books, advertise with current photographs. They should work with landlords to repair properties promptly, instead of lowering the tone of areas, leaving unkempt accomodation with broken gutters, fences, electrics, gates lack of internal and external refurbishment and high prices for hard working tenants.... Read more
Landlord
5th Aug 2020 (4 years ago)
R Anderson
Very bad landlords, dont fix anything straight away even when health and safety issues, have to argue and send multiple emails before they deal with the problem. The staff in the office are very rude and talk down to you constantly. Would not recommend... Read more
Tenant
7th Feb 2020 (5 years ago)
J Baines
5* Service... Read more
17th Dec 2019 (5 years ago)
Mrlj
Rang on many occasions requesting details and a viewing, either ignored or fobbed off and never called us back. I don’t advise using this agent if you want your property to sell.... Read more
Seller
11th Dec 2019 (5 years ago)
D Dixey
Very old fashioned.Should use Rightmove and sell more houses.... Read more
Seller
2nd Sep 2019 (5 years ago)
D Me
Buying house it's very stressful but hornsby took care of us. We managed to get the property we wanted in a good price. Jack was a star, and guide us through the process very well; nothing was too much trouble for him, million emails and phone calls, he was always there to help and offer support. Amazing customer service! Highly recommended!... Read more
Buyer
29th Aug 2019 (5 years ago)
Ash
brill... Read more
21st Feb 2018 (7 years ago)
J Louise
Won't let us rent ANY properties because my partner is on disability... Read more
Tenant
6th Feb 2018 (7 years ago)