G Ingram
We purchased and lived in a property in Gainsborough Studios many years ago. We also rented for over a year while we were looking to move. We found Prez and the team at IDM Property Management to be very helpful and responsive to email communications. The porters were particularly good and an excellent addition to a well managed development.... Read more
23rd May 2024 (8 mo. ago)
A Huntsman
Rented from IDM Estates in November 2020, the letting agent Sascha was great, balancing professionalism and friendlessness perfectly. Sascha and the team at IDM have been over and above the expectation of help and support during the tenancy. Nearing 3 years at the property speaks for itself.... Read more
Tenant
4th Apr 2023 (1 year ago)
T S
The leasing process was simple and with the help of Sascha at IDM, we found an amazing property. Sascha was such an enormous help when one of our options fell through; you can tell she really cares about helping people find the best properties, and she's a wonderful friend as well! Cristina at IDM has been amazing since we moved into an IDM property and is always available with answers. Would recommend going through IDM.... Read more
Tenant
28th Oct 2022 (2 years ago)
F Kabir
Avoid investing with this company. Very poor in terms of maintenance and upkeep. A nightmare to communicate with.... Read more
7th Oct 2022 (2 years ago)
W PIZZO
Your rental problem all solved when you turned to IDM Group. Visit them at the Gainsborough studios building London... Read more
Landlord
11th Sep 2021 (3 years ago)
M Doyle
We have used IDM for many years now and find them very helpful. Sascha will always go the extra mile to get it sorted. Thanks for all your help.... Read more
19th Mar 2021 (3 years ago)
J Asiko
I’ve recently began a tenancy with IDM and haven’t experienced better customer service. As an agency, they’ve prioritized my convince and happiness. I locked myself out recently and an estate agent, not responsible for managing my property, went out of her way to help me outside of business hours. And I got back into my flat. I couldn’t be happier that I signed with IDM.... Read more
Tenant
7th Sep 2020 (4 years ago)
S Shah
They do not deserve the 1 star that I have no choice in giving them. If you go to their office with a problem their initial response will be to acuse you first. Then deny that the problem actually does not exist and do whatever they can to pass the buck on. Totally unprofessional, rude, argumentative, lazy, incompetent... Read more
4th Jun 2020 (4 years ago)
E Morris
I love my IDM flat. Everything looks fantastic. Super happy!... Read more
Tenant
1st Apr 2020 (4 years ago)
P Cornwall
Staff were amazing, really good company.... Read more
18th Mar 2020 (4 years ago)
L Dean
Just rented a flat, super easy process, got it sorted in a week. Cheers IDM... Read more
Tenant
18th Mar 2020 (4 years ago)
M D
Just moved into my new flat purchased from IDM. Beautiful property finished to a fantastic standard. Really great experience with the IDM team, all really helpful. Would definitely recommend.... Read more
Buyer
11th Nov 2019 (5 years ago)
A R
Cristina Armas Travez - extremely unprofessional, rude and incompetent person. We will never want to deal with IDM ever again. We wonder how this company can employ people like she is. Outrageous.... Read more
10th Nov 2019 (5 years ago)
C Nicholson
I rented a flat from IDM- very smooth process through the offer acceptance and referencing etc – and was in within a week- couldn’t be happier flat was clean and in great condition when I moved in.... Read more
Tenant
7th Nov 2019 (5 years ago)
A kremin
Really happy with my new apartment purchased from IDM, the team were very helpful and responsive to any questions. The apartment is brilliant finished to a really high standard.... Read more
Buyer
7th Nov 2019 (5 years ago)
J Greenwood
I’ve just completed a purchase of a flat from IDM – the whole process was very slick, there were some minor snagging issues with the flat but they were all dealt with in a timely manner and I am thrilled with my new apartment. They have a very reactive team who are there to help.... Read more
Buyer
7th Nov 2019 (5 years ago)
M Jeffrey
Worst cheapest properties in London. Avoid like the plague... Read more
19th Sep 2019 (5 years ago)
A Google
Update 27/03/2019
Visited their offices and talked to the management. Seems to me they are decent people (will add one "star" for this) but probably overstretched with what they have to deal with, because our front of house lights still not fixed.
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Takes month to resolve anything. Guess what happens if you stop chasing? Nothing will be resolved.
Front of House faulty light reported 13th of November 2018. Two electrical engineers have visited over the 3 month and could not fix it. The excuse makes me laugh: We can't source the light bulbs. 5th of March 2019 and we are still waiting for IDM to source lightbulbs.... Read more
Tenant
27th Mar 2019 (5 years ago)
J Thompson
I'm writing to commend Bobby Watson, Quality Control and Aftersales Manager, for a job well done for the last eight months at St Georges Apartments in Brentford, W. London. He was always prompt in responding to my husband and me, and getting contractors (or himself) to the flat to have a look or fix problems, always pleasant and polite. Bobby has been promoted, and we only hope to get a replacement as good as he!... Read more
Landlord
24th Feb 2019 (5 years ago)
N Kelly
Useless staff, dreadful properties, absolutely no concern for the welfare, security or safety of their tenants. A good example of why London’s property market is such a shambles. Greedy, lazy, dishonest agencies like this should be held to account for their poor conduct.
Avoid, unless you want to be ripped off and constantly lied to.... Read more
Tenant
7th Jan 2019 (6 years ago)
G curtis
Recently moved into and IDM rental property. Thrilled with the apartment and the staff were fantastic throughout the signing up process and the move in.... Read more
Tenant
21st Sep 2018 (6 years ago)
B Hayes
Recently purchased a 2 bedroom flat from IDM. We had a few snags which were quickly resolved by one of IDM's staff. We were very happy with how quickly our purchase went through.... Read more
Buyer
21st Sep 2018 (6 years ago)
P S
Steer clear! Terrible customer service, flat with defects, did not complete snagging and mysteriously lost our snag list. Extremely rude and unhelpful staff, takes AGES to get an answer or get anything fixed. Would not recommend to anyone looking to buy property - flats look shiny and nice on the outside until you find all the problems and cowboy building!... Read more
Buyer
17th Sep 2018 (6 years ago)
P Worne
I bought a 2 bed flat at Gainsborough Studios off plan when the development was being sold off and have always been very happy with the quality of work achieved on the flat. It was done to an excellent spec and it's lasted well. I am particularly grateful to the following people who work at IDM for all their years of professionalism and friendship - in particular the very wonderful Archie who started off cleaning my flat for me and has since built up a large successful business with the Gainsborough residents - if you need a cleaner get in touch with him; to Prez who works in the IDM office and is a tip top guy, and last but not least, to the very lovely Sascha Asvarischtsch who has helped me rent out my flat in recent years and has always done so much more for me than her job spec specifies. She has taken a mountain of stress off my weary shoulders and I cannot recommend her enough.... Read more
Landlord
12th Sep 2018 (6 years ago)
L Aurini
After purchasing our new flat (new bulding) we discovereved many defects in the finishes, probably caused by the rush they had to terminate the building and release the flats. Nevertheless, despite the poor initial quality check, the aftersale department (Bobby W. and David S.) have been extremely supportive and proactive. They both replied to our phonecalls or emails promptly and did their best to sort out any issue we had.
Anyway the flats are made of very poor quality materials and too many issues are coming up.
Please avoid IDM if you wish to buy a good quality flat... Read more
Buyer
15th Aug 2018 (6 years ago)
A A
Takes month to resolve anything. Guess what happens if you stop chasing? Nothing will be resolved.
24/03/2018 - IDM worked on the weekends to get on with the work. Customer service is improving!
20/03/2018 - IDM are working to resolve the matter
17/03/2018 - received an email from IDM. They want to charge me to rectify the defect reported within 1st year in the brand new building.
15/03/2018 - last week 3 members of staff have visit my apartment. I have asked to come back to me with ETA. No ETA was given as yet.
07/03/2018 - after waiting for 1.5 month today I tried chasing IDM to resolve outstanding property defects.
01/03/2018 - I gave up chasing and listening constant promises to get things done. I will have to hire someone else to do the work that IDM has failed to address.... Read more
Buyer
24th Mar 2018 (6 years ago)
pestonka
I moved into one of the buildings IDM developed earlier this year. Although problems did arise following my move Bobby has been extremely helpful in getting them fixed. He was quick with his responses and kept me continuously up to date on all issues. The flat was done to a good standard so I'm happy with my purchase. Thank you IDM, Good job guys!... Read more
Buyer
28th Aug 2017 (7 years ago)
L Butler
Very happy with the new property we purchased. The after sales team were helpful and quick to make right snagging items and other issues. Would highly recommend their service.... Read more
Buyer
31st Jul 2017 (7 years ago)
R Hemington
I purchased a BTL property in the Rosebery House - Epsom development from IDM. The finish is to a high standard, the snagging process was seamless and as a new build the team were onsite during the purchase process and after completion to resolve quickly any further issues for the tenant.
Bobby Watson, the After Care Manager, for this development has been excellent throughout the process. Proactive in resolving an issue and very good with information and communication. I understand this has also been the case with the tenant.
I am very pleased with the level of service IDM are providing in particular from Bobby and his team.... Read more
Buyer
28th Jul 2017 (7 years ago)
F Lawson
Moved into a new build and yes there are a few minor things/snags as I expected, but IDM aftersales have been on hand and sorted it out really quickly. Huge thanks to Bobby and David. Any issue that has been snagged as been fixed and dealt with promptly; and I've always been kept informed.
I always feared the worst, that once a developer had your money, it would be a battle to get snags fixed. Not been the case at all with David and Bobby. Keep up the good work guys.... Read more
Buyer
28th Jul 2017 (7 years ago)
D Sinclaire
Very happy with the IDM property I am living in. Modern and clean design finished to a great standard. Staff are extremely helpful and have always been on hand when needed.... Read more
Tenant
28th Jul 2017 (7 years ago)