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  1. Home
  2. Innes & Mackay - Inverness
Innes & Mackay  - Inverness Logo

Innes & Mackay - Inverness

Kintail House Beechwood Business Park,Inverness, IV2 3BW
Innes & Mackay Inverness are an estate agent in Inverness. They mainly list properties in IV2, IV3 and IV4. Over the last 6 months, they've listed 40 properties, with 8 currently on the market. Most of the properties listed have 3 bedrooms. They list properties for sale on Zoopla and Rightmove.

Opening hours

  • Monday 9:00am - 5:00pm
  • Tuesday 9:00am - 5:00pm
  • Wednesday 9:00am - 5:00pm
  • Thursday 9:00am - 5:00pm
  • Friday 9:00am - 5:00pm
  • Saturday Closed
  • Sunday Closed
View all details

Innes & Mackay - Inverness Reviews (56)

Have you used this agent?
  1. 64% 5/5 Stars
    64%
  2. 11% 4/5 Stars
    11%
  3. 2% 3/5 Stars
    2%
  4. 2% 2/5 Stars
    2%
  5. 21% 1/5 Stars
    21%
All (56)
Seller (14)
Buyer (5)
Landlord (0)
Tenant (0)
General (37)

M Heneghan

2/5 Stars
Used these last year not.very good i had to prompt my solicitor and speak up in court.my self very negative and only interested in getting paid wouldn't use again... Read more
17th Jan 2025 (22 days ago)

G Telliano

5/5 Stars
J'aime je suis content de chez qui sont faits... Read more
8th Jan 2025 (4 weeks ago)

Anonymous Homeseller

5/5 Stars
Staff member from Innes and Mackay arrived at my property on time,gave good advice,seemed knowledgable about similar properties that had been sold in the same area.Estimation of value was accurate,all emails and phone calls answered promptly,no reason to complain about anything.Well done.... Read more
Seller
21st Oct 2024 (16 weeks ago)

A Cochrane

5/5 Stars
I recently sold a property with Innes & Mackay and was very impressed with the friendly service from Lauren, Claire and Tracey. They provided clear communication at every step of the process and were very straightforward to deal with. Happy to recommend I&M as an estate agent.... Read more
Seller
13th Oct 2024 (17 weeks ago)

E Munro

1/5 Stars
They refused to help and provide legal advice to me without any reasonable explanation. Very strange considering so many good experiences people had. Possibly they will get back to me for help. I still need it.... Read more
13th Aug 2024 (26 weeks ago)

starry99

1/5 Stars
Very poor experience with this solicitor. Severe lack of communication, do not recommend.... Read more
30th Jul 2024 (6 mo. ago)

L Wilson

5/5 Stars
Friendly, efficient and approachable. Great experience with Lauren when she came to look at our property and Claire very helpful when we have any questions.... Read more
Seller
27th Jul 2024 (6 mo. ago)

M Lilley

5/5 Stars
The staff at Innes and Mackay were very supportive and helpful when we were selling our house. They were always very approachable and quick to answer any queries.... Read more
Seller
17th Jul 2024 (6 mo. ago)

P McLellan

5/5 Stars
I would just like to pass on a very positive comment regarding the Innes & Mackay’s Conveyancing Team, who handled the sale of my property on Telford Rd., Inverness. Having sold properties in the past, I always find it a bit nerve wracking, especially when it comes to the legal side as anything can pop up, especially at the last minute. But the Team kept me right up to date on all the transaction aspects and that put me at ease, and I gratefully thank you all for that! I would highly recommend Innes & Mackay for any aspect involving the buying or selling a property to anyone that wants a professional and very helpful service and done with a smile. I will definitely be using them in the future. Thanks again! ???????? P McLellan... Read more
Seller
26th Jun 2024 (7 mo. ago)

D Gordon

5/5 Stars
Efficient, friendly and professional. I would high recommend Innes and MacKay both from a solicitor and estate agent perspective.... Read more
11th Jun 2024 (7 mo. ago)

A Gill

1/5 Stars
Stay well away from this company. I had such a stressful time, such sloppy unprofessional work from solicitor. The director was even worse. I had to pull out half way through to another estate agent to make sure everything ran smoothly.... Read more
25th May 2024 (8 mo. ago)

C bezocamen

1/5 Stars
My experience is ongoing, 4 weeks ago we placed an offer on a property which was accepted, our solicitor has been chasing innes and mckay weekly for formal written acceptance, now chasing daily, we are due to move in two weeks.I personally called innes and Mckay and was told this would be dealt with, still no communication, I have sent 2 emails no response. It defies logic that a buyer of a property can be treated in such a way, the seller who is probably blissfully unaware is their customer. I note that when you get a 1 star review you ask for the reviewer to contact you, tried to contact you 3 different ways and this is my 4th. *****5th way through Facebook, and guess what no communication......... Read more
Buyer
14th May 2024 (8 mo. ago)

A Bowker

5/5 Stars
The team have given me a very professional service from my first enquiry about putting my property on the market to the quick sale of it. The marketing was excellent and Tracy looked after me and arranged for the survey carried out prior to getting it on the market. The viewings were arranged to suit my availability and I got timely feedback after each one which gave me some useful guidance.... Read more
Seller
10th May 2024 (8 mo. ago)

M Griffiths

5/5 Stars
Great solicitor and property agent. We've been with them for nearly forty years. Great staff always very helpful.... Read more
19th Mar 2024 (10 mo. ago)

J Davies

1/5 Stars
I would not recommend this firm if you are buying a house. I cannot comment on their other services. We're lucky the seller's were so accommodating or else the house sale would have fallen through. Post sharing our awful experience with a work friend, we found out they used the same firm / solicitor as us and had the same experience. The service felt lax, lacking communication and unprofessional. When I complained, I was told it was 'normal process'. The seller's solicitor said the opposite. I'm not a solicitor but in the professional field I work, I'd be disciplined for what this firm says is 'normal'.... Read more
Buyer
18th Feb 2024 (11 mo. ago)

S Westerhoff

1/5 Stars
Would give zero stars if option was available. Communication by this firm was absolutely appalling. Very poor attitude by staff…. mirrored by senior management, Legal documentation had fundamental mistakes. All in all a terrible service and complaint was met with a disgraceful and dismissive attitude. Avoid..... Read more
16th Jan 2024 (1 year ago)

C Young

5/5 Stars
Innes and Mackay have been incredible through a difficult situation where I would have been completely lost without their expertise and guidance for selling a property as well as dealing with 2 estates simultaneously. During this time I was heavily involved and could not fault any part of the process. Highly highly valued services!... Read more
Seller
8th Jan 2024 (1 year ago)

K Whittle

1/5 Stars
absolutely disgusted in this firm. they were my buyers solicitors and were uncooperative from the start with a "I will do what I want when I want attitude" . my poor solicitor had to chase them up for weeks with no response for a contract, then they started asking ridiculous questions which a good solicitor should already know, like why something wasn't done with planning permission through a government scheme when it wasn't a listed building etc. some of the questions were downright ridiculous and literally buying time! anyways to cut a long story short, 2 days before completion they send a email stating my client has decided to withdraw. ..no reason no nothing. I have never in my 43 years of buying and selling property ever dealt with such a firm. also to add the initial offer was littered with errors including the price offered and I won't deal with anyone using this firm again... Read more
6th Dec 2023 (1 year ago)

S riaz

5/5 Stars
My second time having a solicitor from here top solicitor Yves Robertson is. Highly recommended. ????... Read more
26th Nov 2023 (1 year ago)

C Henderson

5/5 Stars
We have been with this solicitors for years with wills and house purchases and have experienced some very good service and support. A small mark down for call back response but that has all been resolved now. I would recommend this firm.... Read more
7th Oct 2023 (1 year ago)

L King

5/5 Stars
Outstanding. Selling a house while dealing with a probate/confirmation application is pretty stressful, but the team at Innes & Mackay were professional, efficient, and responsive, always answering calls and emails politely, efficiently and informatively. And always friendly and available. I have been so impressed and would highly, highly recommend their services.... Read more
Seller
27th Sep 2023 (1 year ago)

G Keil

5/5 Stars
Excellent service and stress free experience with all matters being dealt with promptly and professionaly.... Read more
1st Aug 2023 (1 year ago)

Anonymous Homeseller

4/5 Stars
We got great service overall from innes and mackay in the sale of our home, the were always on hand with information and willing to speak when we had questions. I would recommend getting innes and mackay to do your viewings for you, I feel from what i have seen of them doing other clients viewings that would have been a better option. I alway got feedback from viewers, which i found helpful. ... Read more
Seller
28th May 2023 (1 year ago)

J Herring

5/5 Stars
Claire, Dawn, Lauren, Laura and the other support staff I got to meet or speak with are consumate professionals. Their kindness and responsive communications made me feel confident from the outset. Thank you all, but especially Claire and Dawn for you patience and understanding when I would ask my 'daft' questions.... Read more
27th Apr 2023 (1 year ago)

S Ballantine

5/5 Stars
Flawless process for both buying my new property and selling my old one.... Read more
Seller
21st Apr 2023 (1 year ago)

J Dow

5/5 Stars
Excellent, professional and friendly service from the team at I&M. Pleased to recommend I&M.... Read more
20th Apr 2023 (1 year ago)

S sutherland

5/5 Stars
Friendly staff and a great efficient service. Recommended... Read more
8th Apr 2023 (1 year ago)

S Purpose

5/5 Stars
Purchasing real estate in the UK from overseas? Innes & MacKay Ltd. should be your first call. It’s that simple. Dawn & Laura are second to none.... Read more
Buyer
25th Mar 2023 (1 year ago)

J Paterson

5/5 Stars
I would not hesitate to recommend Innes & Mackay as a Conveyancing Solicitor. I received attentive expert guidance and felt thoroughly supported at every stage in a recent property purchase. Special thanks to Debbie Grant and Shirley Cowan.... Read more
Buyer
21st Mar 2023 (1 year ago)

D Banks

1/5 Stars
Very poor service. The documents were littered with mistakes, we had to tripple check everything. Their communication was awful both with us and our sellers solicitor. I would recommend you avoid them at all costs. They made our experience very stressful.... Read more
23rd Sep 2022 (2 years ago)

C Holmes

5/5 Stars
Debbie and Harpreet were absolutely excellent from start to finish for our house purchase. We moved up from England and things are done a little differently, and I felt we had all the information needed to understand it. Contact was regular and professional, and I felt like nothing was too much trouble. No nasty surprises or delays, and Debbie was extremely thorough. I wouldn't hesitate to use Innes & Mackay again.... Read more
18th Jul 2022 (2 years ago)

E Simpson

5/5 Stars
The team were very knowledgeable and helpful.Very pleased with the service. Thank you for a stress free experience.... Read more
17th May 2022 (2 years ago)

H Wade

5/5 Stars
Great website, staff, be on their emails to get latest info on places for sale!... Read more
Seller
19th Apr 2022 (2 years ago)

E N

5/5 Stars
Absolutely 5 star service from Innes & Mackay with the sale of my property. From my initial email enquiry, everyone I dealt with was very friendly, nothing was too much bother or too big (or small) for them to deal with and the costs were very reasonable. I would definitely recommend Innes & Mackay to anyone needing an Estate Agent or Solicitor.... Read more
Seller
22nd Mar 2022 (2 years ago)

N Macleod

5/5 Stars
I would like to thank you all for your help through the sale off my dads house. Couldn't have done it with out you all.. Will miss my chats with Tracy Donaldson so lovely and understanding, thank you all again ??... Read more
Seller
2nd Dec 2021 (3 years ago)

G Simo

5/5 Stars
Very good customer service with fantastic customer support and excellent communication... Read more
1st Oct 2021 (3 years ago)

R Stark

5/5 Stars
Efficient and friendly ????... Read more
24th Jun 2021 (3 years ago)

C Meadows

5/5 Stars
they couldnt take on the case. but they explained and gave advice going forward and also gave me telephone numbers of potential other solicitors who may be able to take the case on.... Read more
13th Jan 2021 (4 years ago)

J Finlayson

3/5 Stars
Door locked when I arrived. I also had to remind them of my purpose in order to collect my papers.... Read more
4th Dec 2020 (4 years ago)

D Dalgetty

5/5 Stars
Even throughout Lock-down, Jane and Lynne kept us well-informed by email. We're very grateful for their support & attention. Highly Recommended... Read more
19th Nov 2020 (4 years ago)

E Sutherland

5/5 Stars
I wish I could give more than a 5 star rating to Sarah Lilley, from this firm. She represented me in a ‘relocation‘ case for my two young children. She managed to fulfil my dream and get us back to Australia. I’ll be forever thankful, as it wasn’t the most easiest of cases to say the least. Sarah was professional and I highly recommend her. Sarah is still my acting lawyer on another case and I trust her completely.... Read more
21st May 2020 (4 years ago)

S ford

5/5 Stars
Good help with divorce... Read more
17th Mar 2020 (4 years ago)

P MacDonald

1/5 Stars
Up to now I am certainly not impressed. Nothing positive has come from the Agent who visited the property and no advice was suggested only negative remarks like "this room is so dark". Assessment from the Agent was postponed until another date with no reply or confirmation regarding the new appointment. I will report on further developments.... Read more
Seller
11th Feb 2020 (4 years ago)

A urquhart

1/5 Stars
Shocking service. Terrible, that's all I can say.couldnt recommend.bizzare advice, no communication unless I was phoning to find out what was happening... Read more
16th Jan 2020 (5 years ago)

C W

1/5 Stars
Dreadful service. Very unprofessional with absolutely no compassion for a difficult situation. Very disappointed as this firm had been highly recommended to me. Standards have most definitely slipped.... Read more
23rd Oct 2019 (5 years ago)

J Greig

5/5 Stars
Did our Will for free in exchange for a donation to the Maggie’s. Great service and a great way to give back to people. Always treated with respect and the documents were checked and thorough with good advice given on how to manage things. Very impressed.... Read more
3rd Sep 2019 (5 years ago)

A Ross

1/5 Stars
Unreliable, very poor quality service, would not recommend to anyone... Read more
25th Aug 2019 (5 years ago)

Paul

4/5 Stars
Sites ok, staff are fine... Read more
20th Aug 2019 (5 years ago)

J Prigmore

4/5 Stars
Given it's a mixed restaurant they have quite a few vegan options and our server was lovely. The vegan rueben was nice and the portion was huge as was hubby's vegan burger... Read more
29th Jul 2019 (5 years ago)

D maclean-stewart

5/5 Stars
5 star... Read more
13th Jun 2019 (5 years ago)

H Walker

4/5 Stars
Went here for advice and they were very helpful..... Read more
26th May 2019 (5 years ago)

S strachan

4/5 Stars
Hassle free good service... Read more
18th Feb 2019 (5 years ago)

S Campbell

5/5 Stars
Highly recommend Innes & Mackay, Laura helped us with our Purchase and Eilidh did our Wills & Power of Attorney great service both times round!... Read more
Buyer
4th Nov 2018 (6 years ago)

G king

4/5 Stars
Hope you never need them but if you do they are the best around.... Read more
3rd Aug 2018 (6 years ago)

M Ali

5/5 Stars
Well experienced firm with talented team... Read more
30th Dec 2017 (7 years ago)

T Coastmans

5/5 Stars
Serve well if your relationship breaks down. Do not go elsewhere... Read more
6th Feb 2017 (8 years ago)
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