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© GetAgent Limited 2024
  1. Home
  2. James Douglas Sales and Lettings
James Douglas Sales and Lettings Logo

James Douglas Sales and Lettings

Opens tomorrow at 9:30am
1 St. Martin's Row, Albany Road, Roath, Cardiff, CF24 3RP
We’ve grown from strength to strength, gaining a strong foothold in Cardiff. We’re known for our proactive, expert approach to property; we serve landlords, tenants, buyers and vendors with integrity and honesty. Our head office is situated in the heart of Roath, which is one of the most prime locations in East Cardiff. We market a variety of properties such as lettings for professionals and students, residential and commercial sales.

Opening hours

  • Monday 9:30am - 6:00pm
  • Tuesday 9:30am - 6:00pm
  • Wednesday 9:30am - 6:00pm
  • Thursday 9:30am - 6:00pm
  • Friday 9:30am - 5:30pm
  • Saturday 9:30am - 4:00pm
  • Sunday Closed
View all details


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James Douglas Sales and Lettings Reviews (86)

Have you used this agent?
  1. 76% 5/5 Stars
  2. 3% 4/5 Stars
  3. 0% 3/5 Stars
  4. 1% 2/5 Stars
  5. 20% 1/5 Stars

I Hasan

1/5 Stars
I have has a terrible service from the Newport. The amount of paperwork is needed is just ridiculous. Won’t recommend this one. They promised me to get me the flat but they couldn’t and nobody took the responsibility of my tenancy. I am simply frustrated. Even they ask for some information that is not according to the law. They took the deposit and holding me back. And after the last moment they are telling me that my guarantor hasn’t been accepted.... Read more
2nd Feb 2024 (4 weeks ago)


5/5 Stars
I had given up hope of getting a home in Cardiff until myself and hubby walked into James Douglas Estates office and met with Alisha Payne who managed our case with excellent customer relations. I highly recommend this business. ????... Read more
1st Feb 2024 (5 weeks ago)

C Nichol

5/5 Stars
Many, many thanks to Gemma, after meeting and viewing we made an offer on a recently visited property. Her attention to the all property details, answering our questions of which there were many, general politeness, patience and understanding were outstanding. Cannot recommend highly enough.... Read more
31st Jan 2024 (5 weeks ago)

K Parmani

5/5 Stars
Had a great experience with Alisha from James Douglas, Cardiff. She was extremely helpful throughout the process and managed everything smoothly with all the parties involved. 10/10... Read more
30th Jan 2024 (5 weeks ago)


5/5 Stars
It’s my first experience renting a property from James Douglas. They are very helpful they helped me to find a perfect property according my needs. Special credit goes to Alisha Payne. She was very nice to me and took my application process very smoothly.... Read more
30th Jan 2024 (5 weeks ago)

E Aboagyewaa

5/5 Stars
We were privileged to meet Alisha Payne at James Douglas (Cardiff branch). She was friendly, polite, helpful, knowledgeable and always available if we had any questions or issues. She was understanding and patient.She kept us up to date throughout the entire process.We will definitely recommend her to all clients Thank you very much.... Read more
30th Jan 2024 (5 weeks ago)

A Lal

4/5 Stars
Pretty good response.... Read more
9th Jan 2024 (8 weeks ago)

P Agarwal

1/5 Stars
Worst agency to rent a house. I would never recommend anyone as they are like a fraud. I had taken a house on the basis of the picture but the house from inside was completely different and I could not view it because the agency kept cancelling the appointment. It’s been more than 2 months and my deposit is still not returned. They say the houses are student friendly but paperwork is a big hassle. The charges the agency is claiming are unwanted and not something I should be responsible of paying. Even before moving in a 4 bedroom house I was told only 2 people can stay in the house and all the beds were dismantled and need to pay from my pocket to get a new bed or repair cost. Also the landlady kept contacting me directly and asking to visit the house which is against the contract. She wanted to sell most of it but now the agency is charging me for the same things. In the check in and check out list I had returned the house in exact same condition there is nothing missing or additional damage but the agency is charging me £1175 for damages.... Read more
6th Jan 2024 (8 weeks ago)

T Akinsanya

5/5 Stars
Such a great team. Alisha Payne was absolutely incredible ,so professional and frienly and was of great help during the whole letting experience. I couldn’t recommend her & the James Douglas team enough. Thanks guys for the seamless experience... Read more
22nd Dec 2023 (10 weeks ago)

Anonymous Homeseller

5/5 Stars
It was a seamless experience and the letting agent Alisha Payne was so helpful and friendly.... Read more
22nd Dec 2023 (10 weeks ago)

S Alzahrani

5/5 Stars
This is my first time dealing with this company. The employee named Alisha helped me. She really did a great job. I recommend dealing with her. You are an amazing person, thank you Alisha.... Read more
30th Nov 2023 (14 weeks ago)

A Ahmed

5/5 Stars
Amazing experience with James Douglas, Gemma Quick helped me secure a commercial property for my new business. Would highly recommend them if you are searching for a property. Thank you for all your help Gemma... Read more
27th Nov 2023 (14 weeks ago)

Z mushtaq

5/5 Stars
An amazing experience with James Douglas. Alisha Payne was my first point of contact. She made the whole process easy and quick. A kind lady she is. Wish you all the luck x... Read more
13th Nov 2023 (16 weeks ago)


5/5 Stars
Having moved from London to Cardiff for work relocation and limited time to do so, I cannot recommend James Douglas enough. Alisha in particular ensured that the entire process was as stress-free and smooth as possible. Thank you so so much Alisha! ???????? I will definitely use James Douglas again in the future, a 10/10 letting agents.... Read more
13th Nov 2023 (16 weeks ago)


5/5 Stars
A seamless and amazing experience with James Douglas. Alisha Payne who I worked directly with was absolutely incredible. She was attentive from the start and made my experience of renting out a dream flat really amazing, I couldn’t recommend her & the James Douglas team enough.... Read more
8th Nov 2023 (17 weeks ago)

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More James Douglas branches

  • James Douglas Sales & Lettings - Pontypridd 10.55 mi away
See all James Douglas branches

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Property listings are matched to data from the Land Registry by our clever algorithm. Clever as it may be, it isn't always right, especially if a property was listed by multiple agents. The asking price is the original listing price, NOT the final listing price.
Data produced by Land Registry © Crown copyright 2022.

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