T adebanjo
I had a great experience with Mercedes for my house search, viewing and letting processes. Very professional and helpful.... Read more
Tenant
24th Oct 2024 (12 weeks ago)
D Marsh
Mercedes was great and very helpful at showing me round the property! Would highly recommend!... Read more
18th Oct 2024 (13 weeks ago)
A Akinyele
Moginie James has been exceptionally supportive in our quest for a rental home in Cardiff. Mercedes was very helpful during our viewing process and responded quickly throughout the process despite the heavy rain. Thank you for making everything so smooth and good explanations about the property.... Read more
Tenant
16th Oct 2024 (13 weeks ago)
G Addicott
Excellent service... Read more
16th Oct 2024 (13 weeks ago)
T Timothy
I had an awesome experience with Chris and Mercedes. They were incredibly helpful , supportive and professional, making the process of the property rental smooth,stress-free and successful. Their knowledge and attention to detail were impressive, and they were always responsive to my questions. I will like to acknowledge the man at the customer care service , Jonathan, his response to request and calls were touching, rekindle of hope and joyful with his lovely voice. The entire team of Moginie James, Roath branch are exceptional wonder. I give them 10 stars, keep the good works on.... Read more
Tenant
15th Oct 2024 (14 weeks ago)
Stateofhappiness
Moginie James has been incredibly helpful in our search for a rental home in Cardiff. The team provided thoughtful advice tailored to our needs. Mercedes was a very helpful during our viewing process and responded quickly to emails throughout the process. Thank you for making everything so smooth and good explanations about the property.... Read more
Tenant
10th Oct 2024 (14 weeks ago)
D Griffiths
We had been looking for a rental property for quite some time due to the market constraints (and returning from abroad). We spoke with many letting agents and found Moginie James to be very professional and welcoming. Mercedes remembered us each time we would enquire and would always try her best to match us up with the right property at the time. Along with her colleague, Andrew, they were very responsive to queries for advice and guidance, as well as providing feedback on applications. We very much felt a personal sense of care. We finally found and were accepted for the right house, and we're extremely happy it was through Moginie James. With special thanks to Mercedes for her hard work.... Read more
Tenant
5th Oct 2024 (15 weeks ago)
R B
Moginie James have been so helpful as we find a new home to rent in Cardiff. The team offered thoughtful and helpful advice tailored to our needs. Mercedes was a delight when carrying out our viewing and she responded promptly to emails before and after. Thank you for making this such a smooth process!... Read more
Tenant
5th Oct 2024 (15 weeks ago)
D Phiadnok
We had a very good service from Mercedes. She was very helpful and very nice. Thank you for your help Mercedes.... Read more
24th Sep 2024 (17 weeks ago)
L Bhd
We engaged Moginie James to sale off our property, the staff who liaise with us, Michelle Lloyd is very helpful and always gives us a prompt reply, well done! Thank you very much!!... Read more
Seller
4th Sep 2024 (19 weeks ago)
M Ashraf
We had a viewing with Andrew Jones and our experience has been delightful. He was polite, kind and very helpful in clarifying all the queries we had. Let's hope we get an offer accepted :)... Read more
2nd Sep 2024 (20 weeks ago)
N moeti
Had a great viewing with Andy the otherweek, very friendly and knew loads about the property... Read more
19th Aug 2024 (22 weeks ago)
K Day
We had a lovely experience with Andrew viewing a property on Roath. Very professional, polite, and was able to answer all of our questions. Thanks for the service!... Read more
19th Aug 2024 (22 weeks ago)
D Mitra
Great staff and detailed and thoughtful viewing. Would recommend Moginie James ????????... Read more
12th Aug 2024 (23 weeks ago)
A Fry
Mercedes has given me a fiver star service cannot fault the proffetionalism polite manner and expertise which make this application very easy... Read more
12th Aug 2024 (23 weeks ago)
M wijayananda
Mercedes Kouzoukis Did an amazing job on finding us the perfect place. Big thanks to the team.... Read more
9th Aug 2024 (23 weeks ago)
Z Bíróová
I had a property viewing with Andrew in Cardiff. I’m very pleased with the service Andrew provided to me. Definitely I would highly recommend Andrew as a skilled agent and in future I will go back to Moginie James as they have skilled agents.... Read more
5th Aug 2024 (24 weeks ago)
T Yogarajah
Andrew has been served us to book an appointment to view a rental property. he came to on-time to be available to view the property and he explained very well with all the features of the house and he listen us with care for our interest regarding the property. Highly recommended service.... Read more
29th Jul 2024 (25 weeks ago)
A Harvey
Sarah Flanagan managed our house purchase from initial viewing through to completion 4 months later, with zero hassle in between. At the viewing, she was very friendly towards us (as a gay couple, this is sadly not always the case), and well informed about the property, making us feel confident in making an offer the same day. We're very happy in our new home, thank you Sarah!... Read more
Buyer
19th Jul 2024 (5 mo. ago)
C Gingell
Just completed on our house purchase and thank the team at the Roath branch for guiding us through the property buying process with their expertise. Particular praise goes to Sarah (Flanagan) especially for her calm, professional and ever helpful friendly advice. Along with Graham Jenkins, our various requests were patiently facilitated along the way! Michele Jones also - progressed the sale with a steady hand - balancing the at times delicate arrangements.
Expertly done all round - would recommend highly. Thank you.... Read more
Buyer
18th Jul 2024 (5 mo. ago)
S Olubukola
Excellent performance ????... Read more
N orthofer
Professional, quick and super helpful.
It was the best experience I had with any of the agencies in Cardiff.
Andrew arranged a viewing the same day. The communication was great and I felt very well looked after. Thank you Andrew!... Read more
rosh
I had a fantastic experience with Andrew Jones. They were incredibly helpful and professional, making the process of finding a rental property smooth and stress-free. Their knowledge and attention to detail were impressive, and they were always responsive to my questions. Thank you!... Read more
Tenant
5th Jul 2024 (6 mo. ago)
B Semambo
Their service and detail provided with viewings was excellent. Was served by a lady named Mercedes who helped me find properties over the phone, schedule a viewing, and proceed to host me at that same viewing with grace!
Earned a new customer for sure.... Read more
H Rahman
I am truly happy with Their services and support ????... Read more
28th Jun 2024 (6 mo. ago)
H hannaford
Brilliant service.
Andrew J was very communicative throughout the whole experience and after 10 years of renting in Cardiff. This was the easiest experience I’ve had.... Read more
Tenant
24th Jun 2024 (6 mo. ago)
A Zombie
Poor value for money, obstructive, will never use again ????... Read more
20th Jun 2024 (6 mo. ago)
A Brown
I recently visited a property in Cardiff with Andrew from Moginie James. It was a great experience! Andrew was very professional and had lots of knowledge on the property so was able to answer all my questions. I really recommend them... Read more
19th Jun 2024 (6 mo. ago)
J Yang
Very good experience with the consultant Andrew Jones????, always very timely response and patient explanation and introduction. I have to say this is the best service experience I have ever had.... Read more
18th Jun 2024 (6 mo. ago)
P Elegushi
My experience getting a new house has never been so easy. Information I needed were communicated to me in such a timely manner. Very effective and effective.... Read more
Buyer
18th Jun 2024 (7 mo. ago)
R Gurskyte
We had great experience with Moginie James staff.We was guided by Mercedes,she is very profesional,friendly,answered any questions we had and provided all the information,kept updating us with new properties coming on the market while we was looking for a house to rent.
Thank you very much.... Read more
Tenant
6th Jun 2024 (7 mo. ago)
A D
Excellent, professional service from Mercedes while we were looking for a new property to rent.... Read more
Tenant
30th May 2024 (7 mo. ago)
A Alt3
Mercedes helped us find a property and was very patient and informative. She answered all our questions and gave advice. Very professional and very kind.... Read more
28th May 2024 (7 mo. ago)
S Thomas
Mercedes was very helpful in helping us find a property that was exactly what we were looking for. She has been very professional and friendly.... Read more
28th May 2024 (7 mo. ago)
S Sakinah
I viewed a house with Mercedes Kouzoukis from Moginie James Roath. Very helpful and quick response.... Read more
24th May 2024 (7 mo. ago)
Nick
Moginie James has been excellent in guiding me through the process of moving into a new rental, by far the smoothest I have experienced. I was shown around the property by Andrew, who answered any questions I had swiftly, and liaised with the landlord to cater the property and contract to suit my circumstances as much as possible - which was greatly appreciated. The paperwork and reference checks are detailed, but efficient and easy to complete via their customer portal. Thanks to Andrew and the Moginie James team for all their help.... Read more
Tenant
15th May 2024 (8 mo. ago)
S Muzammil
I recently visited a property in Newport with Andrew from Moginie James. It was a fantastic experience. Andrew was very professional, quickly understood my requirements, and guided me well, on the way forward to proceed with the process further. In addition, he was very quick to respond to any and all queries. I highly recommend Moginie James Services.... Read more
14th May 2024 (8 mo. ago)
I Abola
I had a viewing with Mercedes for an apartment in Roath today, and she was just great! I received much more information that I would normally get from letting agents.... Read more
13th May 2024 (8 mo. ago)
P Odeleye
Smooth viewing and knowledgeable agent. Thank you Mercedes!... Read more
A build
As a landlord I can not recommend enough,this Estate agent,from initial negotiations to dealing with any issues swiftly,to finalising a tennant procurement.Great work Mercedes throughout this whole process professionally handled,and a thank you to the team.... Read more
Landlord
7th May 2024 (8 mo. ago)
R Deere
Mercedes showed me around a property and was great. Friendly and knowledgeable and the application process was really easy and smooth. Highly recommend... Read more
29th Apr 2024 (8 mo. ago)
S Mitra
Mercedes had been really helpful during the entire process. She was attentive and patient with us during the viewings and after. It was a smooth move. Thank you... Read more
29th Apr 2024 (8 mo. ago)
A H
I have interacted with a lot of Estate/Letting Agents in Cardiff and Moginie James have been brilliant. They have been really good at responding quickly to enquiries, really helpful with lots of information and regularly check in to keep me up to date. All the properties are very well managed and they have excellent information and advice about the Residency Scheme and Tenant Liability Insurance. They have a brilliant website which clearly guides you through applications and is a brilliant resource. I was shown around by Andrew in the Roath office who was very friendly, helpful and knowledgeable and really made an effort to give me as much information about the property as possible. He also checked other details and got back to me to answer my more complicated questions. I would highly recommend them.... Read more
Tenant
25th Apr 2024 (8 mo. ago)
J Edward
The trainee lettings agents in this company are very professional. They respond promptly to emails.... Read more
15th Apr 2024 (9 mo. ago)
P Latto
Moginie James came up trumps and found a new tenant for a flat on day one .... Read more
Landlord
13th Apr 2024 (9 mo. ago)
R Dawson
Very efficient, friendly service both is lettings and sales.... Read more
H Panchal
Had a great house hunting session with Mercedes.
She was amazing and helped us at every stage.... Read more
A Smith
Mercedes has been very helpful in keeping me up to date, and also very proactive finding new tenants when the first set let us down - thank you!... Read more
Landlord
2nd Apr 2024 (9 mo. ago)
C Ball
Andrew has been extremely helpful, friendly and responsive with any questions we had... Read more
L B
Very professional viewing process, Andrew has done incredible well with us so far and is doing a great job.
Thank you.... Read more
27th Mar 2024 (9 mo. ago)
T Nakka
The reference-checking system is so worst, that they can't even listen to our words even if they get wrong. Be careful while paying holding deposits or any other payments before the tenancy agreement they will not return a single penny to us if the mistakes on both sides, and they will point out our mistakes and keep the money in their pockets.
I recommend to not to go with this Agency please.
Money will be wasted.... Read more
Tenant
26th Mar 2024 (9 mo. ago)
M Webb
Andrew has been really helpful and proactive throughout the process. He’s done a great job finding me somewhere that works for me and guiding the work to secure that. The online forms are a bit overwhelming but Andrew has been on hand to answer any questions or queries.... Read more
25th Mar 2024 (9 mo. ago)
A Williams
I had a really friendly and professional viewing experience with Andrew Jones from this team :)
I requested a viewing in the evening, and he called the next morning to offer me a slot later that day. The property was very clean, and I was offered all the information I needed - the certificates (e.g. EPC ratings), contents insurance guidance, info on all of the maintenance processes, etc.
Thank you!!... Read more
23rd Mar 2024 (9 mo. ago)
R VaSe
I had a viewing at Victoria wharf with Mercedes. She was very helpful and provided me with information necessary. She was also a massive help through out my application. 5 stars for her work!... Read more
Tenant
15th Mar 2024 (10 mo. ago)
K Inamdar
Very professional, good service... Read more
13th Mar 2024 (10 mo. ago)
R gomez
The help we have gotten to be able to rent our first flat is being amazing, Mercedes has been kind to us since the start, even proving us with loads of the information we'll ahead of our move in date.
Throughout the process, she has been very helpful and made sure we are not falling behind with any documents.
100% recommended... Read more
Tenant
29th Feb 2024 (10 mo. ago)
S Gee
Morgini james is very a very professional letting agency, they have well trained staff especially (Andrew),he was always follow up to all my doubts and any missed documents I had to send..Thanks for everything... Read more
Landlord
29th Feb 2024 (10 mo. ago)
T F2
Well. The service is excellent. The agent, Mercedes, was quite helpful for a viewing and was sure to clear up all inquiries for better clarity.... Read more
26th Feb 2024 (10 mo. ago)
T Asha
I have recently enquired about a property and Andrew helped us arranged the viewing as well as showing the property. He was very professional, friendly and helpful. They response very quickly to the calls and emails, also they answer all your question with good explanation. Highly Recommended.... Read more
23rd Feb 2024 (10 mo. ago)
R Murphy
Brilliant! The Sales team were so supportive throughout my recent purchase process and the Letting Agents were really lovely when I was looking for a rental last year.... Read more
Buyer
20th Feb 2024 (10 mo. ago)
E Knight
We found our 2nd year student house through Moginie James, and can say they are definitely some of the best agents to deal with when you have never rented a property before. Mercedes was very helpful arranging a virtual viewing and very helpful in guiding us through the application process.... Read more
Tenant
16th Feb 2024 (11 mo. ago)
E Akhadov
Andrew Jones performed the showing really professionally. Still I decided to go with another property, though.... Read more
14th Feb 2024 (11 mo. ago)
R Duri
This letting agency has been amazing to say the least. From the level of professionalism to the astounding customer service. I had just had a horrible experience with another letting agency so I was feeling a bit on edge to deal with another one.
However, Andy (Absolute superstar) , was terrific from the get go! He offered a virtual viewing given I live very far away which was so considerate. He then talked me through absolutely everything, making sure to call and email me to double check/confirm things to ensure that I wouldn't have any trouble. Andy also explained in detail my options for insurance given I'll be moving into a newly refurbished place, and I wouldn't have thought of that on my own.
All in all, smooth sailing experience and a wonderful team at Moginie James!... Read more
Tenant
13th Feb 2024 (11 mo. ago)
M Hillier
Mercedes(letting agent) has been very helpful keeping us informed of the new possible tenants. She has been succinct and informative as necessary.... Read more
Landlord
8th Feb 2024 (11 mo. ago)
T Thurgood
Recently enquired and had a viewing for a 2 bed flat in the Cardiff area. Although we didn't end up getting it, the agency was transparent about how competitive the property was and was quick to answer any questions. In particular, Andrew Jones was excellent, providing friendly service throughout the process. Overall a great option if you're looking for a Cardiff estate agent.... Read more
7th Feb 2024 (11 mo. ago)
A Jones
Superb experience with Mercedes during a house viewing today. Very knowledgeable and friendly.... Read more
6th Feb 2024 (11 mo. ago)
S Kibria
they are really nice. A gentle man name Andrew arranged viewing in 1 day and they are so quick in procedures. I am really satisfied with thier service.... Read more
2nd Feb 2024 (11 mo. ago)
T Islam
He’s a nice guy... Read more
1st Feb 2024 (11 mo. ago)
Really good experience using Moginie James estate agents. Communication really good kept me informed of every situation. Really nice friendly staff. Would like to thank all the staff but especially Graham and Sarah.... Read more
Seller
26th Jan 2024 (11 mo. ago)
B Oluwanifemi
Mercedes was very good at her job. The experience I had with the company was a good one and rate them good.... Read more
24th Jan 2024 (11 mo. ago)
R Lawless
Absolutely horrific estate agents. Left communual corridor roof with huge leak and damp floors for months, front door of flats was smashed in and left unlocked for months. Ignored emails, or promised to resolve these issue with no action. Poor comminication. Dismal property management.... Read more
Landlord
24th Jan 2024 (11 mo. ago)
B Ardern
Incredibly quick to help me with moving in to my new place, application form is easy to do and doesn't take long at all. A very smooth process, thank you Andrew!... Read more
Tenant
17th Jan 2024 (1 year ago)
R MURPHY
I bought my house through Moginie and was delighted with their customer service! So personable and patient and very quick to deal with any queries I had. Thank you!... Read more
Buyer
12th Jan 2024 (1 year ago)
A Uddin
Fantastic client service by the Mercedes Kouzoukis.Outstanding client support with smiling face.Thanks Mercedes for giving us time for viewing the property.Thanks to Moginie James Roath for their Customer support as always.... Read more
12th Jan 2024 (1 year ago)
E Jenman
I had a viewing at a rental property yesterday and the agent who showed me around was very helpful and friendly. She also answered all me questions and went through the paperwork I would need to fill out. Great experience. :)... Read more
11th Jan 2024 (1 year ago)
M Mithil
Me and my Partner recently rented a property through this letting agency and I couldn't be happier with the service they provided. The letting agent Mercedes was really helpful and knowledgeable. She explained everything to us very well. Me and my partner both are very happy to secure our first home in Cardiff.... Read more
Tenant
2nd Jan 2024 (1 year ago)
A Evans
The team at Moginie James Albany Rd, Cardiff are always helpful and provide lots of updates so you know what’s happening. Andrew Jones did a great job of guiding me through the process.... Read more
22nd Dec 2023 (1 year ago)
B Ahmad
I recently had a viewing with Andrew from Moginie James. A very professional guy. He explained the whole letting process really well.... Read more
21st Dec 2023 (1 year ago)
H T
Mercedes showed us around a property that we have now picked to be our home and she couldn't have been more helpful. Very knowledgeable and very quick to respond.... Read more
16th Dec 2023 (1 year ago)
J Bermudez
Mercedes was very knowledgeable and helped us so much along the way. The process was explained really well and done super speedy! She has helped my partner and I secure our first home to rent :)... Read more
Tenant
14th Dec 2023 (1 year ago)
V Pathi
Quick Responses... Read more
12th Dec 2023 (1 year ago)
Y Yasin
Smooth experience very helpful employee especially AndrewJones thank you so much... Read more
8th Dec 2023 (1 year ago)
A khashab
The outstanding service provided by Andrew Jones from Moginie James is trulyappreciated. Securing a house can be a stressful process, but Andrew made it smooth and efficient... Read more
Buyer
8th Dec 2023 (1 year ago)
J Whybrow
A great viewing - Mercedes was very friendly and answered all my questions, making the process very smooth... Read more
5th Dec 2023 (1 year ago)
M Charly
I really appreciate the wonderful service by the moginie Jones especially their staff Mr Andy Jones. His cooperation and guidance makes everything much easier.. thank you... Read more
1st Dec 2023 (1 year ago)
N Nyoni
The service has been great, cannot fault it. We had a lovely gent Andrew Jones helping us throughout the process and he was fantastic. He was always available to answer any questions and made the process super easy for us. Thank you so much Andrew, I'll be recommending to family and friends.... Read more
1st Dec 2023 (1 year ago)
N Bertine
Very good experience. Customer service brilliant ????.... Read more
22nd Nov 2023 (1 year ago)
A Ghosh
Recently I rented a house from Moginie James, it is fantastic. I haven't found any difficulties in doing that as I am new here. On top of that, Andrew Jones helped me from top to bottom doing everything so I found him very helpful and friendly. Thanks to him and Moginie James. I recommend everyone to trust them.... Read more
Tenant
16th Nov 2023 (1 year ago)
S N
Thanks to Mercedes for a great viewing yesterday, was well informed and cleared all our queries regarding the property. She took genuine care for all our needs and helped us to move forward with the further process in letting hassle free.... Read more
8th Nov 2023 (1 year ago)
A bolaji
I recently rented a property through this letting agency and I must commend the excellent service rendered.
Special thanks to Mercedes (the agent) for her professional conduct throughout the process. She was really proactive, excellent communication ensuring that we understood all the details and also making sure we had everything required.
In the future, I will choose and recommend this letting agency over and over most especially Mercedes for a job well done. Thank you sooooooo much... Read more
Tenant
25th Oct 2023 (1 year ago)
O kofo
I just finalized a rented apartment with Mercedes and I can tell that she’s got a very good and calm customer service, went for one or two viewing and we didn’t get it and she tried to make sure we got a very perfect and suitable one, I’d recommend Moginie James to anyone…,thank you Mercedes for all your time... Read more
Tenant
23rd Oct 2023 (1 year ago)
H Turner
They've had their Sold sign outside my property since late July. Typical Estate Agents - once they've cash in-hand, they cease to give a toss. Have written them twice and the girl who bought the flat called them too.... Read more
Seller
21st Oct 2023 (1 year ago)
E Butterworth
We recently took on a rental property with the help from Dylan from Moginie James. I cannot express enough how impressed I was with their services. From start to finish Dylan made the entire process as smooth and stress-free as possible.... Read more
Tenant
5th Oct 2023 (1 year ago)
M powell
The staff at Moginee James Roath were fantastic from start to finish.They gave us 110%at all times ,nothing was too much trouble for them.especially Luke Grayham and Joanne who were fantastic throughout thankyou for getting us through.We would definitely recommend this estate agent.Mike and Glenda Powell... Read more
20th Sep 2023 (1 year ago)
E Campisi
I recently rented a property through this letting agency and I couldn't be happier with the service they provided. From start to finish, the process was seamless and stress-free, and still continues to be.
I have to give particular thanks to Andrew, the agent who has helped us throughout the process. He was always available to answer any questions we had and was really proactive in making sure we had everything we needed for a smooth move-in.
I highly recommend this letting agency and, in particular, Andrew, for their exceptional service. They truly went above and beyond to make our rental experience a positive one and I would not hesitate to use them in the future. Thank you so much!... Read more
Tenant
15th Sep 2023 (1 year ago)
D solis
Amazing experience! The agent Dylan was very kind and attentive. The whole process was very quick and smooth!... Read more
14th Sep 2023 (1 year ago)
A Lalu
Me and my husband rented a property recently. It was a very good experience, especially I would like to mention Mercedes, she is very helpful throughout the process. I must recommend moginie James.... Read more
Tenant
14th Sep 2023 (1 year ago)
L Cowell
The staff at Moginie James provided a fantastic service from start to finish! The staff sorted everything you needed extremely quickly. They responded to all queries and requests with haste. 10/10 I cannot recommend this branch more. I would like to thank Michelle especially! You could not have a better move manager!... Read more
14th Sep 2023 (1 year ago)
T -
An incredible experience, indeed. As an agent, Dylan is incredibly kind and patient. He is extremely polite and diligently cleared out all of my questions.... Read more
9th Sep 2023 (1 year ago)
A SAI
Mercedes as been fantastic... Read more
7th Sep 2023 (1 year ago)
A Burns
Had such a great experience. Dylan was the agent who I have been in communications with today. He made the whole process feel incredibly smooth and was very helpful through the whole process.
Clearly very good at what he does and a great agent. Thanks so much for all the help today!... Read more
6th Sep 2023 (1 year ago)
J Turner
Dylan at Roath office was really helpful in arranging new tenancy for our rental property. Very happy with the service from moginie James after several years of using their property management service.... Read more
Landlord
2nd Sep 2023 (1 year ago)
S -
I'd like to give a mention to Mercedes - it has been a stressful time searching for a rental property as a lot of agencies don't answer your emails/calls and brush you off when a property is no longer available. However Mercedes took the time to call me back really soon after, and although the property I first enquired about wasn't available she was able to match me up to a different one which suited even better. The process has been really efficient, and she has been attentive and accommodating to all my requests. It's just really refreshing to see such good communication from a letting agency ???? thank you Mercedes!... Read more
Tenant
1st Sep 2023 (1 year ago)
M Eshtewi
Dylan showed his utmost support and kindness to me during my search for a property, I strongly recommend dealing with him and I will love to have a business deal with him again and again.... Read more
31st Aug 2023 (1 year ago)
A Reynolds
Dylan Burberry was extremely helpful in showing me around the house, explaining to me all the processes and helping me secure the property. Would highly recommend!... Read more
Tenant
30th Aug 2023 (1 year ago)
P LING
Had a good experience with Moginie Jame’s team. They are so helpful, and Andrew Jones always tries his best to sort any problems... Read more
29th Aug 2023 (1 year ago)
P Wrycroft
Absolutely fantastic team, I couldn’t recommend them enough! Lovely staff and so fast to respond. A huge thank you to Andrew for helping me find my new home!... Read more
29th Aug 2023 (1 year ago)
B Sodiq
Had a quick and efficient viewing and excellent service by Dylan. Everything went smoothly. Thank you so much again we appreciate all your hard work... Read more
22nd Aug 2023 (1 year ago)
C Williams
Dylan was incredibly helpful and made the process so easy, can’t thank him enough for the support :)... Read more
18th Aug 2023 (1 year ago)
Tizza
The worst agency I have ever had the pleasure of renting with. It looks like my property manager left in late 2022 and I've still not be informed of this or who my new one is so I went round the houses every time I needed to speak to them. Zero communication skills - no reply to calls and emails. You'll get someone visiting to view a reported issue and won't hear about it ever again so it won't be fixed and no reasons why either - I had a waterfall leak that occurred twice and flooded my living room. Absolutely useless, glad to be out of an otherwise lovely property.... Read more
Tenant
18th Aug 2023 (1 year ago)
A parkes
Had an easy and stress-free with Moginie James - Roath thanks to the help of the team and lettings consultant Mercedes Kouzoukis! I'm moving to Cardiff for a new position and unfortunately due to living in Nottingham and in the final months of finishing off a current research project I was unable to attend in person viewings at short notice which had made finding a flat something of a nightmare, but the team and Mercedes were very accommodating and happy to set up a video viewing. In addition any questions I had were clearly answered over the course of the viewing and I was given more info than expected!
I'd dealt with several letting agencies in previous viewings and was disappointed with the lack of communication in addition to some video viewings being sent late and not chats as discussed but instead simply videos sent that told me nothing the website didn't, but Moginie sent through text confirmations of my appointments, welcoming emails and were perfectly on-time and informative. So yeah, would recommend.... Read more
Landlord
17th Aug 2023 (1 year ago)
E Brady
Very satisfied with my interactions with Moginie James Roath so far. House viewing was friendly and informative. And all the communication and advice since has been super helpful and considerate. I am very grateful for all the help and support with moving.... Read more
11th Aug 2023 (1 year ago)
S Mir
Had a quick and efficient viewing and excellent service by Dylan. Everything went smoothly.... Read more
11th Aug 2023 (1 year ago)
B Maddocks
Had a great experience with the team at Moginie James Roath whilst my partner and I purchased our first home. Communication was great and we never waited long for anyone to come back to us. Any questions we had for the previous owner were sought out quickly and, likewise, there was regular contact from the agency when looking for updates for the owner. All staff members we dealt with were friendly, helpful, easygoing, and welcoming. We also viewed our property a number of times before completing and were allowed to take plenty of time, given space, had any questions answered quickly, and given the chance for other people to join us (builder, family members etc.) on the last few visits! Very grateful to all involved ????... Read more
Buyer
9th Aug 2023 (1 year ago)
F Rafique
I genuinely can not describe in words how inept and useless these people are. We were left without a suitable bed for 3 months amonsgt dozens of other isses. We spent hundreds of our own money to replace and fix issues as they were unable to even perform the simplest request.
When we finally left, they had the audacity to charge us for some ridiculous fees when they could't even organise a clean of the correct property. Genuinely the worst organised and incompetent people I have ever come across.
I don't think anyone could attempt to be this level of ineffectual, yet Mogini James did so.... Read more
Tenant
8th Aug 2023 (1 year ago)
A Shaun
Dylan was a great help with supporting my accommodation needs. Couldn't recommend him enough.... Read more
7th Aug 2023 (1 year ago)
D Hale
I posted a brief review 2 years ago when I went to view a property and they were very helpful, so I've updated the review.
2 years later, Ive found a property, bought it, and moved in. Throughout the process, Moginie James staff have been very helpful. They advised me what was needed and when. When I had any queries or just wanted confirmation of something, they answered quickly and were friendly and helpful. Also, I found it good that they have the services/contacts you need such as mortgage advisors, but don't force you to use them (I did and recommend it!).... Read more
Buyer
3rd Aug 2023 (1 year ago)
M Miskovic
First time renting with Moginie James. They helped a lot and made the process quick and simple. The people we've spoken to have been really helpful, especially Dylan Burberry. He has been friendly and polite, and has helped us so much with this process.... Read more
Tenant
3rd Aug 2023 (1 year ago)
S Cockerill
From my first contact the service at Moginie James has been exemplary. All the members of the team have been very helpful, friendly and knowledgeable and it was been easy to get hold of people at all times. A very professional set up which I can not fault. If you are looking to sell your home look no further.... Read more
Seller
2nd Aug 2023 (1 year ago)
C Hall
Andrew has been really helpful during the process of our application and made our first time moving out go smoothly!... Read more
Tenant
2nd Aug 2023 (1 year ago)
M Hart
Incredibly responsive and helpful. I felt at ease choosing my new residence and the level of help was fantastic. Thanks Dylan!... Read more
Tenant
2nd Aug 2023 (1 year ago)
J Dow
We had a very pleasant experience with Moginie James and found that the process was a lot more smooth than it could have been. Thankfully we had Dylan Burberry helping us. He answered al of our questions and emails as soon as possible... Read more
1st Aug 2023 (1 year ago)
T Honey
By far the best agency to go through if you’re looking for a new home, our whole application process has been such a breeze all thanks to Dylan Burberry! He’s been absolutely fantastic, very polite and knowledgeable, can’t thank Dylan enough for making this such an easygoing experience! Would most definitely recommend :)... Read more
Tenant
1st Aug 2023 (1 year ago)
G Lewis
The letting process was straightforward from start to finish with the help and support of Dylan Burberry, highly recommended.... Read more
Tenant
31st Jul 2023 (1 year ago)
O Lawson
We had a great experience working with Moginie James to find a new home in Roath. In particular, Dylan Burberry was very responsive and answered all our questions. We're based overseas, which poses particular challenges in finding a rental, and Dylan was really helpful throughout the process.... Read more
Tenant
31st Jul 2023 (1 year ago)
J Hill
Thank you to the Roath lettings team and to Dylan especially for helping us to rent out our house. Dylan went the extra mile more than once to help smooth the path for us. We are really grateful for all your help and advice.... Read more
Landlord
31st Jul 2023 (1 year ago)
E K
Andrew has been great in dealing with me. He's been ringing to keep me updated and answering queries promptly and professionally. I am very pleased to be using these letting agents.... Read more
Landlord
31st Jul 2023 (1 year ago)
R Owen
Quality service from start to finish- Dylan Burberry our agent was outstanding, knowledgeable and lovely from the start. Would recommend.... Read more
31st Jul 2023 (1 year ago)
C Stone
I came into the office and Dylan Burberry was fantastic! even though he didn’t have what I was looking for, he guided me through the process of renting as previously I didn’t know what I was doing. he gave me his time & knowledge and has let me know when me properties have been available. Very refreshing!... Read more
Tenant
29th Jul 2023 (1 year ago)
M Owen
Very helpful and supportive.
One of the agents Dylan Burberry was excellent in communicating the landlord's preferences to us and vice versa. Dylan made the process of applying simple and comfortable by explaining things very clearly and kindly. Would definitely recommend.... Read more
Tenant
28th Jul 2023 (1 year ago)
F mackay
Dylan Burberry (Roath) found me a really good flat to let, not far from where I am going to be working. Emails are answered promptly. Emailed a few flats to look at before finding the one I then chose .... Read more
Landlord
27th Jul 2023 (1 year ago)
V El-Sakka
So happy that we were able to renew our current property with the help of Dylan Burberry, who outdid themselves helping us all. We've been with Moginie James for over 3 years and have no complaints.... Read more
Tenant
26th Jul 2023 (1 year ago)
L Hoffman
Andrew Jones has been helping me with a new Rental property....hes been fantastic! Been very easy to contact and has guided me through every stage of the process flawlessly. Would highly recommend!... Read more
Tenant
24th Jul 2023 (1 year ago)
M K
After getting frustrated with agents who don’t call back after weeks of leaving several messages, it was a welcome surprise to experience the services of Chris Ashton and Dylan Burberry at the Roath branch of Moginie James. They combined their skills to try to find us accommodation. Thank you guys for your efforts . Marilyn... Read more
23rd Jul 2023 (1 year ago)
O Smith
I would like to thank Dylan Burberry and his team in guiding me and others in finding a home. Great communication and always helpful. Would recommend this agency for students and professionals.... Read more
20th Jul 2023 (1 year ago)
J Rowles
Great service! I called for a viewing which was arranged the next day, put in an offer on a flat on the same day (Friday), and the flat was secured on the Tuesday! Dylan Burberry was fantastic and super quick to communicate! ????????????... Read more
Tenant
18th Jul 2023 (1 year ago)
S Cresser-Brown
Dylan Burberry was particularly helpful in finding suitable new tenants for our property. He was responsive & proactive... Read more
Landlord
11th Jul 2023 (1 year ago)
D Gwilym
Excellent service. Dylan Burberry has been extremely helpful in securing our property and answered all our questions.... Read more
27th Jun 2023 (1 year ago)
R Harvey
Really helpful staff, me and my partner had Dylan who helped us with our first independent move, he was really attentive and made the whole process a lot easier.... Read more
Tenant
26th Jun 2023 (1 year ago)
D Jones
Our agent Dylan has been absolutely remarkable, we have had a very tight window to secure a property and throughout the whole process he has been understanding and helpful as well as answered countless questions to make the entire journey easy and stress free for us. Can’t recommend these guys enough.... Read more
19th Jun 2023 (1 year ago)
C Smither
We were in a rush to find a property to move into and Dylan Burberry has gone above and beyond to help us throughout our application. Dylan has advised us and really been in our corner every step of the way and we couldn’t be more grateful. We would definitely recommend Moginie James and certainly recommend Dylan! We are over the moon with our new home and the work Dylan has put in has taken a huge stress off us.... Read more
Tenant
19th Jun 2023 (1 year ago)
Fay
Best estate agent I've used in Cardiff, everything dealt with quickly as they seem to keep great contact with their landlords so tenants never kept waiting when in need. Staff helpful, friendly and really supportive. Dylan and Graham today pulled out all the stops to help even though our 7 year tenancy ended 2 weeks ago- really couldn't ask for more, you're in the safest hands here... Read more
Tenant
16th Jun 2023 (1 year ago)
C Retter
Dylan was extremely helpful. Quick to reply to questions, phoning or emailing promptly, and explained any processes to us clearly. Would definitely recommend!... Read more
2nd Jun 2023 (1 year ago)
S Sibthorpe
The quickest and easiest experience me and my partner have had since we started searching for a flat a couple of months ago. We viewed, and got, a lovely little flat in all within a few hours with Moginie James. Dylan Burberry was really informative and friendly and the communication has been great. Thoroughly recommend.... Read more
Tenant
25th May 2023 (1 year ago)
T xy
As a young student from Germany, it was not easy to find an apartment. Moginie James helped me very reliably and professionally so that in the end it was easier than I thought.
I would definitely recommend Moginie James.... Read more
19th May 2023 (1 year ago)
E Parrag
Recently rented through Morginie James and it's been a very positive experience. We were able to walk in to the Roath branch, immediately view a property and secure it by the end of the day! Our lettings consultant Dylan Burberry was very helpful in taking us to view a lovely property right away, answering our questions promptly, and helping us get our offer accepted!... Read more
Tenant
17th May 2023 (1 year ago)
All good ... Read more
Seller
15th May 2023 (1 year ago)
H Mez?
Very helpful and reliable company. Always friendly staff, especially Dylan Burberry from the first time we met, he was very helpful, he found a perfect house for us in 2 days. Excellent job, thanks a lot, happy to stay with this company ????... Read more
5th May 2023 (1 year ago)
A Kwok
I recently rented a property through Moginie James, and I must say that my experience was absolutely delightful. Dylan Burberry ( the letting consultant) was extremely kind and polite throughout the entire process. He demonstrated exceptional professionalism by introducing me to a wide range of properties that met my requirements and went above and beyond to help me find the perfect home for me and my pet.
As a pet owner, finding a pet-friendly property can be quite a challenge, but the agent's expertise and dedication made the process much easier for me. I am incredibly grateful for his help, without which I would have been at a loss in my search for a new home.
Overall, I cannot recommend this letting agency enough. The customer service was outstanding, and I would recommend them to anyone looking to rent in Cardiff.... Read more
Tenant
5th May 2023 (1 year ago)
C Welsh
Dylan has been fab to work with!
The process has been smooth, efficient, professional and he's been super approachable on all questions we've had. Highly recommend!... Read more
3rd May 2023 (1 year ago)
S Harvey
I viewed with the cyncoed office and team ..wonderful service so pleasant and efficient without making you feel stressed or under pressure to compete against each other .... Read more
22nd Apr 2023 (1 year ago)
L Gray
Myself and my boyfriend (both tenants) looked after our 2 bedroom flat as if it were our own - it was left in immaculate condition. The landlord wanted to charge us £380 for cleaning and decorating (£35 of this was for replacing the bath seal, which was mouldy before we moved in!). I understand that this is the landlord and not Moginie James but the communication from them has been shocking since day one. They were quick to communicate over payments (we owed £1.80 on our No Deposit Option) and they hounded us for that. But when you need to discuss things like this with them they were difficult to get a hold of.
Chantelle Bailey was our property manager and we didn't manage to speak to her once! We lived there for 12 months. Every time I tried to call her there was always a silly excuse - one time it was 'her bus was late, she will call you later'. She would never call me back. She would always be too busy to speak to me, always promising to call me back and never did. Never responded to any of my emails in regard to the property. At one point I questioned whether she still worked there!
I would like to say that Jessica was lovely, took the time to speak to me on the phone when I was in tears over the landlord's end of tenancy fees. She redeemed Moginie James at the last moment as she gave me an ounce of hope for us to reduce the fee. We managed to reduce the fee to £280. As much as this was a good thing, this was still far too much. The flat was immaculate, in a better condition after we had left than before we had moved in. And in a cost of living crisis, you'd think there would be some sympathy for tenants. We paid £975 exc. bills for a 2 bedroom flat in Roath. We never missed a payment even though my partner has been out of work on sick. There was no understanding from them whatsoever, just wanted money.
I understand that Moginie James were the middle man between tenant and landlord but it's absolutely broken my heart at what we have been through. We have had to pay this fee just because we know we aren't going to win the adjudication. The landlord has taken pictures of tiny parts of the carpet and skirting boards. Absolutely trivial and pathetic - but we can't fight that as my photos aren't to that scale. I feel like Moginie James could have and should have provided a much better customer service for tenants as I didn't even get a chance to voice my opinion. I couldn't talk to Chantelle about my options, I just felt bullied by the landlord and I couldn't do anything about it.
I would like to point out that I have rented multiple times in the past and this is the first time I have ever had any dispute over my deposit and/or my standard at end of tenancy.
Also, one thing I would advise any new tenant is do not go for the NDO (No Deposit Option). We were pushed into doing it as we were sold the idea of it being a good thing. YOU WILL NEVER SEE THAT MONEY AGAIN!!! But at least you get some offers on random stuff now and again! - not worth it.... Read more
Tenant
12th Apr 2023 (1 year ago)
H Baird
I had a terrible and stressful time dealing with Moginie James. I was a tenant for a year in a property that they managed, and during that time they:
Pressured me MULTIPLE TIMES to get me to buy overpriced home insurance from an associated provider.
Didn't send me an inventory upon occupancy.
Did not respond to or acknowledge my complaint about the (poor) state of the property.
Would not deal with a rat issue. It eventually only got dealt with because one property managers offered to buy one of their maintenance workers a pint to remove the decomposing rat from my kitchen???
Seemingly lost the spare key to my property, requiring me to be present for all property visits and maintenance visits.
Insisted they were allowed to increase my rent above the 5% outlined in my contract.
Passed me around from property manager to property manager without any explanation or clarity as to who I should contact.
Hadn't responded to me about my rent negotiations despite my contract ending in less than 10 days.
Wouldn't provide the landlord reference for my new property in a timely manner, despite the time-sensitive nature being predominantly their fault (due to aforementioned lack of communication about negotiations). When I chased them on this issue, I was disregarded, and was forced to get my new estate agency to chase them for a reference. They eventually completed the landlord reference the day before I needed to move out, thus making my new estate agency work incredibly hard that day to ensure all aspects (guarantor documents/security deposit/inventory/tenancy agreement) were sorted by the next day.
Tried to blame me for damages "not in line with the original inventory" (the original inventory that I had never seen?). I received no response when I sent evidence that I was not responsible for these faults, despite asking multiple times for them to acknowledge this. When I phoned to chase it I was disregarded and told a property manager would deal with it. I was then forced to raise a dispute with the Tenancy Deposit Scheme as it was 8 weeks since leaving the property and there was no sign of my deposit. Less than 24 hours later they agreed to release the full amount (even though it took them ANOTHER 2 weeks to do that).
I think 90% of the problems I had with Moginie James was due to a bad, unresponsive landlord. However, their communication was incredibly poor. How hard would it have been for Moginie James to send an email that says "we've forwarded this onto the landlord and will get back to you once they reply"?
I will be avoiding Moginie James for the rest of my time in Cardiff. I now am with a different estate agency and it's unbelievable what a difference a competent estate agency can make.... Read more
Tenant
24th Mar 2023 (1 year ago)
B prakash
Waste if time... Read more
10th Mar 2023 (1 year ago)
M Reddy
Worst experience ever. Bunch of people waiting there to loot your money.. Their priority is to waste your time..I wish there was a(-5 rating) option so that its a perfect match for moginie james..... Read more
9th Mar 2023 (1 year ago)
We can not fault the service they provided. They were extremely helpful, friendly & easy to deal with. Nothing was ever too much trouble. Would 110% recommend them. Thank you... Read more
Seller
27th Feb 2023 (1 year ago)
T Perkins-Mitchell
Harry showed us around a few different properties and we couldn’t have asked for a friendlier estate agent. He was extremely welcoming and kind which is something we’ve struggled to find when searching for a new property! Highly recommend this lovely gent - many thanks to the whole team too for helping us with finding our dream home... Read more
Buyer
25th Jan 2023 (1 year ago)
S Perkins
Excellent service from the team and particularly Harry who was very helpful.... Read more
24th Jan 2023 (1 year ago)
K Champken
Amazing viewing with Harry, very professional and polite. Explained how the whole process works and was very informative.... Read more
24th Jan 2023 (1 year ago)
E Gomez
Condescending, unprofessional and simply useless. We have been waiting to receive our deposit back for months now, when there was absolutely no dispute whatsoever. Chantelle Bailey would not action anything unless chased and in the end purposely delayed the repayment of our deposit out of spite. We rented many properties in the past and this is the first time we're experiencing such a poor service.... Read more
Tenant
5th Jan 2023 (2 years ago)
S Andrews
This was a difficult sale due to solicitor complications.
Moginie James we’re great, chasing up progress and keeping us informed.
Thank you for your help.... Read more
30th Nov 2022 (2 years ago)
I Knight
I bought my first home with Moginie James, Roath. From start to finish the team were helpful and understanding. It was a stressful few months but Graham, Michelle and Angharad kept things on track - thank you!... Read more
Buyer
26th Nov 2022 (2 years ago)
A Fitzpatrick
Hi, I recently sold my property using moginie James. The service was brilliant from start to finish. In particular Michelle lloyd from the sales progression team was really involved in helping progress the sale and she did a great job always kept me informed on what was happening. She worked very hard and I am very grateful in all the help and advice she gave me. Dr Anna Fitzpatrick... Read more
Seller
24th Nov 2022 (2 years ago)
A Tiesing
If you’re looking to sell/buy a property in Roath, forget all the other estate agents and head straight to Moginie James.
The service you receive here is outstanding.
My situation was a little unusual to say the least but their professional and caring staff turned my nightmare into a breeze.
An extra special thanks must go to Jo & Graham but the whole team were amazing!!
Thank you so much.
Finally, a word to the wise, AVOID JEFFREY ROSS!!... Read more
Seller
22nd Nov 2022 (2 years ago)
G samson
Award wining ?? have a day off!! Was enquiring about a property on Rightmove. got through on the 13th attempt and then got spoken to by a very rude person who didn't want to answer any questions about when it would be available for.
I guess because the demand is so high for what little properties that are available. These letting agents are milking the system. Letting agents don't get a bad name without good cause. AVOID !!!... Read more
Landlord
9th Nov 2022 (2 years ago)
A Barter
Some lovely staff but over 3 months later and have not received my deposit back. It took 7 weeks since tenancy ended to confirm I was to receive full deposit back. Then 6 weeks on top of that and I am still yet to receive it. I've sent multiple emails and it takes them weeks to respond.... Read more
Tenant
1st Nov 2022 (2 years ago)
M Julenyova
Very helpful team with professional and friendly approach. Definitely met my expectations.... Read more
29th Sep 2022 (2 years ago)
Ben
I'd strongly recommend Hannah at Moginie James. She's both efficient and knowledgeable while also being very friendly.... Read more
19th Sep 2022 (2 years ago)
B Tomczyk-Bowen
Moginie James Roath acted in behalf of our seller and were absolutely fantastic through the entire process. Incredibly helpful, and assisted in finding contractors once we moved in. The little gift package they gift you on moving in is also a lovely touch! Could not recommend more.... Read more
Buyer
14th Aug 2022 (2 years ago)
M Edwards
Found a property on rightmove for a house I thought we'd like. That was on Monday, it it now Thursday and have rung over 30 time throughout the week with no answer, I also emailed and used the chat bot on the website. Finally got through this morning and told the property had been let agreed this morning. Absolutely disgraceful service, how can a company function when it's impossible to get a hold of them. Might have dodged a bullet here as god knows what they're like when they've already taken your money.... Read more
4th Aug 2022 (2 years ago)
I house
Moginie James sales progression team were absolutely amazing. I don't live locally so relied heavily on them to manage the sale of my Cardiff property. They went over and above and I was genuinely impressed with their professionalism.... Read more
Seller
21st Jul 2022 (2 years ago)
D Damaj
I have been recently dealing with Moginie James Estate Agents, Roath, to rent a property in Cardiff. I have been impressed with the professional execution of procedures, team skills, and supporting software tools. The team has been highly effective in their communication and follow-ups. With no hesitation, I recommend Moginie James.... Read more
Tenant
10th Jul 2022 (2 years ago)
R Williams
A beautiful church.... Read more
29th Apr 2022 (2 years ago)
C Mcilquham
I can't speak more highly of the service I received from Moginie James! Hannah Eadie was my lettings agent, and she couldn't have been more supportive or patient during our process. I experienced so many delays with my references, and issues with my circumstances, but Hannah helped every step of the way and proactively came up with solutions to ensure we were able to move in quickly.
Top service, lovely staff 10/10... Read more
Tenant
25th Apr 2022 (2 years ago)
B Morris
We’ve just today exchanged contracts after what’s been a very long, stressful 7 months! This is just down to the way things go when selling/buying houses but we can’t thank the sales progression team enough for all their help. Big shout out to Michelle Lloyd who was always at the other end of the phone/e mail to answer my mad queries and to keep us up to date with everything going on……..I really don’t know what id have done without her! She’s really worth her weight in gold and is so lovely too. If we were to sell again we’d definitely go with Moginie James!... Read more
Seller
23rd Apr 2022 (2 years ago)
J Smith
Moginie James Estate Agents - Roath Sales were very helpful and supportive during the my first property purchase. They communicated effectively and always checked in with myself with regards to the process and the conveyancing process in general. They also provided a lovely welcome upon completion when picking up the keys which was very much appreciated.
I would recommend Moginie James to anyone considering buying or selling their properties in the Cardiff area.... Read more
Buyer
7th Apr 2022 (2 years ago)
A Edwards
I have recently helped my son to buy his first home in Cardiff through Moginie James Estate Agents, Roath. The 'Sales Progression Team' really did an excellent job progressing the purchase, liaising with the vendor and our solicitor. The work done by Michelle Lloyd was exceptional. I have no doubt that the smooth process was down to her hard work and excellent communication skills. My son is now settling in to his lovely flat in Roath. Big thanks to all involved.... Read more
Buyer
1st Apr 2022 (2 years ago)
S Mclernon
Had excellent customer service from the team in Roath but especially Hannah! I had been searching for a property with a few different agents but Moginie James really stood out from the rest. Hannah made everything easy for me and nothing was too much! Definitely recommend to any tenants and landlords.... Read more
11th Feb 2022 (2 years ago)
K Merrick
Hannah was fantastic in our property search. She helped us find the perfect student property and I couldn't recommend highly enough. She was quick in replying and setting up viewings. She also was very patient with us during our decision making process. Thank you again Hannah.... Read more
Tenant
31st Jan 2022 (2 years ago)
R Barsby
Stefan was extremely helpful through out our search for a rental property. It took us a little time to get something but through our frustrations it was great to have Stefan's advice to help us through the process. Glad to say we will be moving into a new place shortly and have found the move in process pretty seamless with Moginie James.... Read more
Tenant
27th Jan 2022 (2 years ago)
Elaine
We had a great experience dealing with Hannah, I called in response to a letting ad and she was amazing. She was quick, pleasant and knowledgeable of the property. She was accommodating by being able to assist us with a viewing of the property the same day as we would be in the area. It was quick, easy and exactly the service we were expecting. I would highly recommend Hannah... Read more
26th Jan 2022 (2 years ago)
Q Hussain
Moginie James are the best.always helpful.best costumer service & great estate agents highly recommended????????Agent James Tidy is very helpful & very friendly & reliable.Thanks... Read more
13th Jan 2022 (3 years ago)
L Osman
I have been very impressed by the help I got from James Tidy, in the Roath office. James has always responded quickly to queries, and in particular kept me fully up to date with what was happening, as we sorted out, and resolved, some issues to do with a tenancy.... Read more
Landlord
13th Jan 2022 (3 years ago)
K Woolveridge
Stefan was extremely helpful and responded to all our calls immediately and was able to answer any queries or concerns that we had. I would highly recommend if you are looking to find tenants.... Read more
Landlord
30th Dec 2021 (3 years ago)
J Oliver
Stefan was really great at recommending and keeping me up-to-date on the availability of student housing!... Read more
13th Dec 2021 (3 years ago)
M Babu
Thank you so much for your help to let me a flat. I have been highly satisfied with the professional conduct of Stefan Oliver. He is very responsive and helpful. Highly recommending.... Read more
Landlord
13th Dec 2021 (3 years ago)
D hale
just rented my first flat, couldn't believe how easy Stefan and rebecca made it feel for me. friendly, professional and always responsive. just want to give stefan a personal big THANK YOU. And thank you to all at morginie james. brilliant people... Read more
Tenant
10th Dec 2021 (3 years ago)
R Crooks
When i came to the office with a problem Amy was professional, courteous and understanding. She went out of her way to assist me and followed up promptly with me on actioning my concerns which was much appreciated.... Read more
24th Nov 2021 (3 years ago)
B Davies
The housing market is crazy at the moment, so we were incredibly grateful to Stefan and Amy for helping us to secure a wonderful new home to rent! Stefan has been so helpful all along, has kindly vouched for us to the landlord, and has been a great advocate in the case of my less than 12 month self-employment. Moginie James has been the kindest estate agent we have dealt with in the multi-month search for a home, even before we secured a place with them. Highly recommend!... Read more
Tenant
9th Nov 2021 (3 years ago)
J Lane
Poor communication at branch level... Read more
31st Oct 2021 (3 years ago)
Marinela
We advertised (and eventually sold) our house through Moginie James. The overall service can be marked as 3 out of 5. We had 10 viewings of our property, but were getting minimal/no feedback from the agents. They had a lot of properties marketed in our area and there was a general feeling that other (larger and more expensive) properties were the focus of their sales, and our property was just one of the less attractive ones (due to being a 2-bed house). When we got an offer, again, the sale process was with minimal feedback. We had to chase constantly to get information on the progress, with sometimes getting an automated emails that the person dealing with our sale went on holiday for 2 weeks (without any prior notice that this would happen). The only good thing was the photos they made – those were of good quality. Overall, could use them again, but there must be better and more engaging estate agents in Cardiff.... Read more
Seller
18th Oct 2021 (3 years ago)
D Haye
Friendly, prompt and professional service from Moginie James. Would recommend using the agency... Read more
18th Oct 2021 (3 years ago)
A ibsule
Great, friendly team. Made everything very easy! Thanks!... Read more
7th Sep 2021 (3 years ago)
D B
Everything was done really well and quickly. Really pleased with my place in Cardiff, just down the road from the office! Thanks Kalan, Molly, Amy and Hannah!!... Read more
Tenant
2nd Sep 2021 (3 years ago)
A Mburu
Stefan was very helpful with the whole process from the start. He made it seamless.... Read more
31st Aug 2021 (3 years ago)
H Williams
I recently used Moginie James to purchase my first house and I really do recommend. They are prompt, efficient and always keep in close contact. I worked with Oliver Clifford who went to extensive lengths to get me the best/right mortgage deal for my situation - having to navigate a few tricky roadblocks but he was very patient and professional. I also work super long hours during the week and he was able to be very flexible which was very appreciated - would recommend to anyone looking for patience and efficiency when buy their first property.... Read more
Buyer
29th Aug 2021 (3 years ago)
C Balcombe
Stefan has been very professional from the get go and has helped me secure a one bed flat (to rent) in a very busy housing market. After living in Cardiff for 8 years and only having experience with Student Lettings services, I am very grateful for the professionalism and efficiency that Moginie James has provided me.... Read more
Tenant
24th Aug 2021 (3 years ago)
C Latorre
I was a tenant in one of their properties, my flatmates and I left the property in June and still have not received our deposit.
We were told that the payment had been made two weeks ago, but still we have received no money.
We are trying to contact them by email and phone calls in order to talk about this problem but it is impossible, they do not answer us at all.
It is becoming an unnecessary stressful situation to us.
We just need a serious response and a solution from the team.... Read more
Tenant
19th Aug 2021 (3 years ago)
T Elson
I was purchasing a property being sold via Morginie James and due to the chain being quite long it was quite a complicated process with a number of issues along the way.
Throughout the process Angharad and Michelle were absolute professionals. They helped me navigate the issues brought up in the sale process at every step of the way. Their focused, calm, friendly and efficient approach really helped to put my mind at ease and kept the purchase moving. I'd go so far as to say for that Angharad and Michelle were clearly the stand out stars of all of the people involved in the process. They were head and shoulders above the others and I will definitely be using Morginie James as my estate agent of choice in the future after this experience.
I would have no issues recommending Moginie James to anyone.... Read more
Buyer
17th Aug 2021 (3 years ago)
A Ahad
I am a First time buyer and the mortgage broker Oliver who works at this branch made it easy and simple. He was amazing. The guy was professional and friendly and responsive which is difficult during the pandemic. Gave me a better deal than what banks and they took weeks just to get an appointment to discuss on how much I can borrow whereas Oliver did the job so much quicker and easier and explained the process thoroughly. I'd highly recommend him to anyone. He is an asset to the company.... Read more
Buyer
25th Jul 2021 (3 years ago)
L Cooper
Worked closely with Oliver Clifford the mortgage advisor. Friendly, professional and very efficient. I would highly recommend ollie as he went above and beyond to help us. A real top guy to go with it also.... Read more
25th Jul 2021 (3 years ago)
M Rowlands
We have recently had an offer accepted on a home and have been supported by Oliver Clifford throughout the journey. Oliver has been very responsive by answering our phone calls and emails instantly. As first time buyers, we were quite clueless on the whole process, therefore Oliver was always ready to help and explained everything to us and made the process a lot easier/less stressful. We would highly recommend Oliver to anyone who needs mortgage advice as he has gone above and beyond for us.... Read more
Buyer
22nd Jul 2021 (3 years ago)
P Curbishley
Excellent, professional and swift. Ema Antalova was outstanding and has assisted us in finding a brilliant property... Read more
19th Jun 2021 (3 years ago)
R Leatheam
Have recently moved into my first property with Moginie James Roath. Jessica has been so helpful with my queries and is extremely responsive. Thanks for the great customer service!... Read more
Tenant
18th May 2021 (3 years ago)
L Grattarola
The Roath Team have been fantastic for me personally in looking for a new home. 5 stars and would thoroughly recommend their professional expertise for buying / selling. Thanks all!... Read more
14th May 2021 (3 years ago)
S Meical
We can't speak highly enough of the team at Mogine James, Roath, that have helped us with our recent purchase of a property in Cardiff. They've all been incredibly helpful from the start, with a personable approach to communications that's always been welcoming and made us feel at ease throughout. Polite, professional and always eager to help. Much appreciated, thank you guys. Siôn and Cerys... Read more
Buyer
13th May 2021 (3 years ago)
L Payne
Oliver Clifford the mortgage advisor was recommended to us and even though we live in Nottingham and he is based in Cardiff he was more than happy to help us find a mortgage. As a couple in our 50s we wasn't sure we would be able to get a mortgage. Oliver was honest and professional, he kept us informed and was always punctual for our telephone appointments. Needless to say he quickly found us a mortgage which suited our needs and kept in touch with regular updates until completion. I would definitely use his services again and will be recommending him to friends and family.... Read more
10th May 2021 (3 years ago)
J Prosser
This used to be a great company and I have recommended them to loads of people but now they've been taken over I won't ever use them again. Terrible administration and very hard to contact - especially when they owe you money!!!!... Read more
1st May 2021 (3 years ago)
J Dray
Moginie James have just been delightful and incredibly helpful to us during the house hunting process, particularly Graham and Katie. In what is very much a sellers' market (now more than ever), they genuinely care about buyers too which really marks them out as having fantastic customer service and makes a huge difference. I am a first time buyer at the moment but will definitely be looking to sell with Moginie James when I have a property to sell. Thanks for the great service! :-)... Read more
Buyer
29th Apr 2021 (3 years ago)
R Fulthorpe
Oliver has been a huge support in securing my first property purchase, without his expert knowledge and guidance this would have been an impossible task, he has provided reassurance throughout the entire process and has explained everything down to the fine detail whilst managing not to bombarded me with jargon. He has made the entire process simple and easy to understand.
Oliver is truly an expert in his field and i would not hesitate in recommending him. Oliver is a huge asset to Moginie James and i can not thank him enough.... Read more
Buyer
28th Apr 2021 (3 years ago)
S Bedwell
Oliver has been amazing throughout the whole purchasing process giving great advice and finding the best deals to suit my needs. Excellently service at all times.... Read more
Buyer
19th Apr 2021 (3 years ago)
G McAvoy
It has been an absolute pleasure dealing with Graham and Katie throughout the whole process of finding and eventually buying my new house. They were both so incredibly helpful, professional, friendly and supportive and have made a stressful situation much easier.
A huge thank you to them both.
I would definitely recommend them and would absolutely use Moginie James to sell my property next time!... Read more
Buyer
13th Apr 2021 (3 years ago)
A Hatchett
Not to be trusted... Read more
13th Feb 2021 (3 years ago)
H Norman
As a first time buyer it was quite a daunting prospect navigating what can be a quite complex process. This process was helped tremendously through the professional, extremely responsive and friendly services of Oliver Clifford at Moginie James helping me secure a ten percent deposit in a tough market. Reading the other reviews here it looks like I am not the only one who thinks this. I would not hesitate to recommend Oliver to friends and family. Thanks again Oliver!... Read more
Buyer
20th Jan 2021 (3 years ago)
C Barnard
Oliver Clifford was beyond helpful when securing my mortgage offer for my first house purchase. He was very responsive, professional and patient, explaining everything clearly and acting totally transparently.
I really felt I could trust Oliver and was kept in the loop for every development, no matter how small. His knowledge and experience mean that he's able to provide a seamless service. I would not hesitate to recommend him, and hope to work with him again in future.... Read more
Buyer
12th Jan 2021 (4 years ago)
D Davis
Don't rate you at all they take ur money and then you report problems they don't let landlord know and then u ring back they won't answer took me 6week to even have a cooker put in even then they didn't want to coz it's not important my advise go elce where pple... Read more
Tenant
14th Dec 2020 (4 years ago)
T Diredja
Extremely disappointed with the service that I am currently receiving from Moginie James Roath. I moved out of my flat on the 24th of October, and still have not received my deposit back.
The issue is that I am calling numerous times throughout the week with no answer, and no one responding to the voicemails that I am leaving. This is becoming ridiculous at this time and is causing undue stress and inconvenience.
I have been left with no other option than having to leave a review with the hopes that a member of your team reads this and starts to take my complaint seriously. I will happily discuss this with any member of the management team.
I hope I hear from someone...... Read more
Tenant
12th Dec 2020 (4 years ago)
M Oliver
Oliver Clifford found and arranged our mortgage for us; his service was fantastic and he was friendly and very professional throughout the whole process. We received regular updates and nothing was ever too much trouble. Five stars and would highly recommend him, thank you! *****... Read more
10th Dec 2020 (4 years ago)
J James
My partner and I have had an excellent experience with Oliver Clifford at Moginie James.
Oliver has been professional, responsive and efficient in dealing with our mortgage.
He has helped us through every step and answered every question.
I would highly recommend Oliver if you are looking for a personable and professional mortgage advisor.... Read more
9th Dec 2020 (4 years ago)
G Cartwright
Oliver Clifford was professional and efficient throughout. Lovely bloke who’ll get it sorted for you quickly and at the best rate around. Look forward to using his services again in the future.... Read more
19th Nov 2020 (4 years ago)
R Lord
Moginie James Roath branch has just helped us sell our old house and purchase our new home.
Excellent service even with difficulties & complications of lockdown etc.
All the team were helpful, friendly and professional.
Would definitely highly recommend them.
Thank you.... Read more
Seller
9th Nov 2020 (4 years ago)
A Griffiths
Moginie James recently helped us sell our home and the whole team were brilliant. In particular we found their mortgage advisor Oliver Clifford to be very helpful. He gave great advice and was very efficient in helping us with our mortgage application.... Read more
Seller
7th Nov 2020 (4 years ago)
U Franky
I was served by Oliver who helped me to arrange a mortgage. He was very helpful and friendly from the begining to the end. I appreciate his help. Thank you.... Read more
9th Oct 2020 (4 years ago)
M Ndrecaj
The service received from Oliver has been outstanding! I will definitely recommend to friends and family.... Read more
28th Sep 2020 (4 years ago)
T Harris
Been looked after by these for nearly 10 years now. Brilliant estate agents and would highly recommend!... Read more
25th Sep 2020 (4 years ago)
E Hughes
Only coz I couldn't give it 0. They shared my details with a third party and gave me attitude when I tried to talk to them about it.... Read more
21st Sep 2020 (4 years ago)
H Bachmann
We've rented from Moginie James for 2.5yrs and we cannot recommend them highly enough! Any issues were dealt with quickly and efficiently, and they replied promptly to emails and queries. We are sad to be leaving Cardiff and to not be able to continue renting from MJ. If ever we return to Cardiff, they are without a doubt the first place we will look. Thanks again for making our home something we felt happy, homely, safe and secure in: a sentiment that sadly not all renters can utter!... Read more
Tenant
5th Aug 2020 (4 years ago)
S McCarron
Moginie James were exceptional estate agents from start to finish when we sold our house through them last year. They were so professional, and nothing was too much trouble for them. We'd previously had a bad experience with another agent and they put our minds at rest. If I could.give ten stars I would .... Read more
Seller
7th Feb 2020 (4 years ago)
Very punctual with initial valuation.
Sound local knowledge of the property market.
Excellent communications throughout the sales process.
Highly recommended.... Read more
Seller
7th Jan 2020 (5 years ago)
F (Hereandsofar)
A terrible experience in general. From Helen who forgot about my referencing until 2 days before signing the contract, through various other staff members who promised things will be fixed and then made us wait 3-4 months until we phoned again to remind them. We ended up having on and off heating and hot water turning off every 40 sec. due to boiler being fixed several times over 6 months rather than being replaced in the first place.
They go snooping around the house while doing interim visits, appoint out of ordinary inventory checks due to "landlord requests".
They will constantly disregard your opinion telling you you are wrong, even when you've actually taken a legal advice in the matter (Natalie in this case)
It will all be topped up with trying to take half of your deposit even though the check out report prepared by Oliver says the house was left in a good shape with reasonable wear and tear, but when you point it out he will keep sending you back to inventory you were never sent or have signed.
This agency is a JOKE. Starting with the first contact staff in the agency all the way up to lying managers at the head office who can't admit to the landlord they have neglected the property for 3 years of tenancy and take contractors from out of Cardiff which charge 200% for jobs. Everything comes down to thinking that the tenant will pay for all.
Good advice to any present tenants. Take pictures of everything before and after, whatever needs attention or fixing make sure you have their words on paper or in an email. They will use every opportunity to twist facts and blame things on you.
I 12 years of renting properties in cardiff I have never had a problem like this nor I had to take legal action against an agency, which I am preparing to do now.
If you are thinking of renting from them ten think twice and avoid at all cost.
Response to Agency.
The truth is you just got your backsides handed to yourselves, when the adjudicator ruled in our favor based on evidence provided mostly by your own employee.
I have read correspondence between Oliver and the Landlord and the service he represents is way below what an award winning agency should represent. When an agent prepares a check out report which states the floor coverings are: "all in line with fair wear and tear" and then agrees with landlord to charge the tenant for carpet cleaning, then the level of conduct is obvious here.
You can lie to yourselves as much as you can but award winning ends here, as you've clearly gone over your heads.... Read more
Tenant
14th Aug 2019 (5 years ago)
C Lubas
I sold a house through Moginie James this month and what struck me most was their genuine customer care. Graham in particular was consistently helpful and friendly from start to finish but every member of staff I dealt with was equally friendly. I was dealing with a personal issue during the sale and the staff were so considerate and understanding. I'd have absolutely no hesitation in recommending them.... Read more
Seller
14th Aug 2019 (5 years ago)
M Hyvonen
I completely stated wrong my review.they are more than helpful and does bend backwards and give a lot of personal help. Recommended... Read more
25th May 2019 (5 years ago)
S rezaee
Superb, professional service provided by Kian throughout our viewing process.
Thank you moginie james for such a helpful agents like Kian.... Read more
14th Apr 2019 (5 years ago)
C Smith
Everyone I dealt with were lovely and very helpful! A great Estate Agents :)... Read more
28th Mar 2019 (5 years ago)
M Wilcox
Met with Sarah from Moganie James today. Very professional and friendly. Sarah was well informed with any other queries we had about the properties we were viewing. Would certainly view with them again and also would consider using them to sell our own property.... Read more
21st Mar 2019 (5 years ago)
New2Van
Extremely professional, responsive, and helpful staff here in all respects. From arranging viewings to follow-up, placing offers, and seeing through the sale process to completion they are fantastic. A refreshing change of pace from most estate agents, to say the least.... Read more
Buyer
20th Mar 2019 (5 years ago)
S Polberg
I've had a number of viewings with this agency and they have definitely left a positive impression. The flats were lovely and I really liked the way my agent (Kian) explained everything to me from A to Z. The agent was very clear and honest in explaining the details of the property and the agency fees.... Read more
11th Mar 2019 (5 years ago)
S Strongwoman
I have used Moginie James for my last three moves since returning to Cardiff in 2015. Each time is have received the upmost professional and timely service. I would highly recommend them in particular Sarah who has gone, I feel over and above for us... Read more
8th Mar 2019 (5 years ago)
J Stacey
Brilliant Service, quick to replay to calls and emails. Friendly staff who made the process of renting a property quick and straight forward. Many Thanks!... Read more
Tenant
6th Mar 2019 (5 years ago)
L lodge
I cannot recommend this company enough. If you are looking to rent/buy or sell you will not be disappointed.
Everyone has been absolutely fantastic and they have gone out of their way to help me with my house sale and purchase. They even hand delivered some documents I needed when I was ill and couldn't get to the office.
They have a very friendly and close knit team there as well as having a great manager onboard who has also been so supportive.
I would recommend them to anyone looking to use an estate agent as they really do offer a 5 star service. Thanks again guys!... Read more
Seller
28th Feb 2019 (5 years ago)
A James
Sarah was so helpful and understanding. She went above and beyond to help us secure the house that we wanted to buy... Read more
Buyer
16th Feb 2019 (5 years ago)
A Seath
Vary professionally dealt with throughout... Read more
14th Feb 2019 (5 years ago)
S Todd
Super services, and everyone there has been very helpful .... Read more
22nd Jan 2019 (5 years ago)
Zebedee
This place in cathays terrace now closed.... Read more
4th Jan 2019 (6 years ago)
S Barker
The team at MJ Roath helped us to agree a sale on our house in a single week! Everyone was very helpful and friendly and made the process feel positive at all times.... Read more
Seller
27th Nov 2018 (6 years ago)
G M
I would give 0 if I could. They just lied to us. They negotiated with us without talking with the owner of the property. It ended up that we offered what the agency asked for but the owner didn’t accept the offer because that was not what he wanted. Probably he wasn’t even aware of the negotiation the agency made. Just a waste of time for everybody!... Read more
26th Nov 2018 (6 years ago)
R Cowburn
A BIG THANK YOU !!!! to the staff at Moginie James. They have helped me since 2005 with the letting of my flat in Cardiff. Never unoccupied. When the last tenants moved out this year, they sold it within 2 days of being on the market. They have always been honest, trustworthy, helpful and friendly. I wish you all, continued success in the future. Many, many thanks!!!!... Read more
Landlord
16th Nov 2018 (6 years ago)
Hannah
We've had a great experience usuing Moginie James. They have answered all our emails and calls quickly and efficiently. The whole process to rent the property has been been quick. Viewed the house Friday, all references and paperwork completed by the following Friday.
Everyone I've spoken to throughout has been kind and understand. Really looking forward to our tenancy with them. Been great so far.... Read more
Tenant
18th Oct 2018 (6 years ago)
A B
All our dealings with the team at the Albany Road branch have been exceptional - excellent advice, marketing suggestions, bringing in your team for familiarisation, good web presentation, quality viewings all contributed to an excellent result. I would highly recommend them to others, and will be using them again for certain. Keep up the good work!... Read more
10th Oct 2018 (6 years ago)
N Bowen
We had a very positive experience with Moginie James. They sold our house in less than a week and the service we received from Luke, Sally, Maria and Michelle was excellent throughout. I would highly recommend them if you are thinking of selling your house.... Read more
Seller
28th Sep 2018 (6 years ago)
A Lace
Very helpful throughout, especially Alyson.... Read more
19th Sep 2018 (6 years ago)
C west
I have recently purchased a property through Morginie james, the service I received was efficient with good communication throughout, and the staff were all friendly with good customer care... Read more
Buyer
8th Aug 2018 (6 years ago)
N Dicks
Extremely professional & reliable service. I have worked with everyone at the Cardiff offices for the last 4 years through the rental of my flat and now through the selling process and have felt in safe hands, Would definitely recommend this Agent for both rentals and sales :-)... Read more
Seller
4th Aug 2018 (6 years ago)
B Woolley
Fantastic service, great support and always on the ball to keep my purchase moving. Thank you especially to Cat Sollis who took such a personal interest and was incredibly professional.... Read more
Buyer
5th Jul 2018 (6 years ago)
S Ang
Highly recommended. The Sales Team, especially Maria, will go extra miles to ensure client's satisfaction. They update me about the property every day and liaise with the various parties in such effective ways and timing. I am very happy and blessed to meet them.... Read more
4th Jul 2018 (6 years ago)
T Ashley
It was a difficult task selling the property in Lion Court as there just isn’t the market for 1 bedroom flats. However, once we decided to get onboard with Moginie James things changed for the better. We got more viewings and Cat at MG was extremely professional, helpful and informative through the whole process until an offer was received and accepted. Many thanks to the team.... Read more
Seller
1st Jul 2018 (6 years ago)
E Blakeney
Rented a house in Cyncoed from MJ, after looking around for over a week with little success. Moved in within 2 days of signing a contract. Also, any issues the maintenance dept came within 24 hours to resolve the issue. 5* service & would use again without a doubt! BR... Read more
Tenant
28th Jun 2018 (6 years ago)
K Menad
Efficient, Professional and Reliable property services in Roath & Penylan area. We have been dealing with Graham's team for the sale of our old house and the purchase of our new house recently. Their professional assistance and support at all stages of each processes as been absolutely amazing ! I can only recommend dealing with them if you are looking to sell your property, buy a new property or do both at the same time like we did. You will not be disappointed at all. Graham, Maria, Michelle many thanks again for your precious help !... Read more
Seller
24th Jun 2018 (6 years ago)
L Cole
After some very shifty viewings with other agencies in Cardiff it was a pleasure to go with moginie James, an agent called James was super helpful informative and just a pleasure to work with. Really helped me and a friend find a dream property! Would highly recommend... Read more
15th Jun 2018 (6 years ago)
K Francis
Selling a property is one of the most stressful events in life, however the staff at Moginie James Albany Road took almost all of the stress out of this process. Alyson, Cat, Jo, Maria and Luke and the others provided a service over and above that expected. Friendly, supportive and encouraging, they provided advice and feedback from every viewing. Their professional and friendly approach made everything client centric and this was personally hugely appreciated. I would wholeheartedly recommend their services to anyone considering placing their property on the market. Well done and thank you.... Read more
Seller
3rd May 2018 (6 years ago)
M pope
Helen was incredibly friendly and helped us to secure our dream house in no time at all! Really good communication from moginie james as a whole and would so far recommend them... Read more
Tenant
19th Apr 2018 (6 years ago)
R Williams
Helpful and friendly service.... Read more
19th Apr 2018 (6 years ago)
A dutta
Very friendly, helpful and professional... Read more
17th Apr 2018 (6 years ago)
S Underwood
Absolutely wonderful agency, such professional and friendly staff willing to go above and beyond to help you find the right property - thank you!... Read more
6th Apr 2018 (6 years ago)
Sheila
We have had a fantastic service from Moginie James. We are new to Cardiff and Jo has been really helpful with advice and suggestions. She has given us a lot of her time and helped us to find just what we were looking for.... Read more
26th Feb 2018 (6 years ago)
M Cass
Superb, professional service provided by Luke, Cat, Maria and Michelle throughout our sales process. Having bought my property through Moginie James a number of years ago, I knew they had an expert knowledge of the local market. My expectations were surpassed with a sale agreed at asking price within one week of launch.
At each stage of the sale, I was regularly kept informed with clear communication, feedback and expert guidance that made the process seamless, stress-free and straightforward.
I wouldn't hesitate to endorse Moginie James for anyone looking to buy/sell/rent in Cardiff.... Read more
Seller
23rd Feb 2018 (6 years ago)
H Rees
I have used Moginie James a number of times when buying/selling properties and have always found them to be really professional and friendly. This time, they arranged an open house on my property that was really well attended and the house sold straight away. The marketing photos were of an excellent standard. The manager at Albany Road and the staff that I dealt with were really helpful and I would recommend MJ to anyone selling their property if you want a professional and friendly service.... Read more
Seller
21st Feb 2018 (6 years ago)
L Blanc
I have recently been a client of Morginie James, Roath branch. I would highly recommend these guys, they are definitely at the top of the game in the Cardiff area. I received a 5 star service from start to finish. Nothing was a problem and they made the entire experience of buying and selling a breeze. Graham the branch manager was professional and communicated every step of the process with me. I can honest say I have not experienced services like this from an estate agency before. I have recommended Graham & his knowledgeable team to all my friends & family in Cardiff.... Read more
Seller
16th Feb 2018 (6 years ago)
E E
Maria was super lovely supporting us with the anxious/stressful process of securing our first family home. Made a real effort to ensure we were updated and supported.... Read more
16th Feb 2018 (6 years ago)
J Stansfield
Moginie James stepped in to take over management of my property from the appalling agent I was using before. I can't thank them enough for their efficiency and help in getting everything back on track !... Read more
Landlord
14th Feb 2018 (6 years ago)
A Flower
We recently bought a property in Penylan through the Albany Rd branch. We had viewed many properties with Moginie James and always maintained a professional approach and actually found the property that met our requirements. During the buying process the communications was excellent and they were always willing to help. In particular we would like to especially thank Cat and Joanne who provided a great service and found a property that we love.... Read more
Buyer
7th Feb 2018 (6 years ago)
A Spiteri
My husband and I recently sold our house through Moginie James (Roath branch) and we couldn't recommend them enough. The whole process was handled seamlessly. From the initial valuation and advertising of the property, to the open day and sales progression, the service we received was super professional and friendly. The team are fabulous and an absolute pleasure to work with. They went out of their way to accommodate us and constantly kept us updated throughout. A huge thanks to Joanne, Graham, Michelle and the rest of the team :)... Read more
Seller
28th Jan 2018 (6 years ago)
C Elise
We were lucky enough to have Cat Sollis, at the Roath branch assisting us with the sale of our property, and I cannot express enough gratitude to her. She is an absolute credit to the company, her kindness and professionalism made the process (which we thought would be very stressful) an absolute Joy. Cat explained everything to us very clearly and was with us every step of the way, we would fully recommend Cat and Moginie James to anyone looking to sell their home, wonderful Lady and a great Estate Agent.... Read more
Seller
27th Nov 2017 (7 years ago)
H Roberts
Possibly the most efficient and professional agency I have dealt with. As a property developer for the past few years I have dealt with many departments in many agencies. Everyone at Moginie James has had their finger on the pulse, knows their stuff, the market, it's local dynamics, the individual properties and the possibilities it offers as a project. In purchasing for the first time from them I would have no hesitation in buying through them again and would recommend anyone selling to contact them before signing with anyone else locally. Great people to work with. An absolute pleasure.... Read more
Buyer
3rd Nov 2017 (7 years ago)
M Davies
Michelle Barber was a positive, pleasant, and enthusiastic estate agent to deal with. Having made a very quick call on the property I wanted, she in turn got on to the Landlord within the hour and represented my hope to secure the venue - and we'll at that. MJ were then quick on the paperwork side in the days that followed. I'm now happily settled in my new home. Cheers Michelle!... Read more
Tenant
29th Oct 2017 (7 years ago)
R Smith
Recently just started renting a property through Moginie James. The viewings I had with Michelle were lovely as she was friendly and explained everything I needed to know. When I rang up too the staff were friendly and put my mind at rest about the process. I would definitely recommend Moginie James if your looking for properties in Cardiff!... Read more
Tenant
24th Oct 2017 (7 years ago)
T Foord
I recently sold my house in Cardiff through the Albany Road branch of Moginie James. Compared to most other estate agents I've had dealings with I was highly impressed with the staff at Moginie James. They have always been extremely helpful, professional, friendly and pleasant to deal with. I felt that my property was marketed as well as it could have been, in particular the photographs were done to a very high standard. I was kept well informed throughout the entire process, and the staff would always go the extra mile to resolve any issues that arose. Once a sale had been agreed the 'sales progression team' took over and continued to provide the same excellent level of service as had been provided by the branch. I wouldn't hesitate to use Moginie James again, and have already recommended them to other friends who are selling their house. A big thank you to all the team!
Tom... Read more
Seller
5th Oct 2017 (7 years ago)
J Barley
This was my first viewing with this agent and I was introduced to the property by Joanne Phillips of Moginie James, Albany Road, Cardiff.
I have had experience of previous representatives from other agents but by far Joanne exceeded expectations. She was calm and unflustered by questions that I posed. She was knowledgeable and professional and followed up on some of my queries within an hour.
I hope to be able to follow up my enquiries into this property of interest and feel confident of our future dealings.
Thank You for your service.
Jeff and Jane Barley... Read more
27th Sep 2017 (7 years ago)
E Pilott
I have used other estate agents in the past and Moginie James stand head and shoulders above the others. They are extremely professional, friendly, take the time to understand complicated situations, are highly communicative and go above and beyond what other agents do. I would highly recommend them and would not fail to use them again in future.... Read more
15th Sep 2017 (7 years ago)
M lester
Hope their estate agent sevices are better than their staff driving. Some idiot was going so fast down the a48 he nearly went up my backside. A dark car the end of the number plate KBV. If you are going to drive like a dick, don't do it in a company car.... Read more
9th Sep 2017 (7 years ago)
R Maddalena
I recently rented a property with MJ and I was helped and assisted by Michelle. The process has been very smooth and Michelle helped me a lot, since I was living in another city during the renting process. Always available by phone and by email. Very professional and precise. I highly recommend MJ.... Read more
Tenant
6th Sep 2017 (7 years ago)
E Powell-Davies
I am so pleased with Moginie James, they sold my house in less than a week and got my dream forever home for me - cannot praise them enough, thank you Cat, Luke - it's been emotional!... Read more
Seller
22nd Aug 2017 (7 years ago)
A Ea
Some of the nicest properties!... Read more
18th Aug 2017 (7 years ago)
Angelos
They offered us a really good service when we bought our property.They were very helpful,especially Lisa the financial advisor and they made sure that the language barrier,having to explain difficult terms to us,wasn't going to be a problem.
I would recommend a friend to use their services.... Read more
Buyer
9th Aug 2017 (7 years ago)
J Coles
Lisa Fletcher helped up purchased our first property. Lisa was fast and efficient with the mortgage application which was great. She also helped with all insurance policies needed which was massive help in making the purchase run smoothly. I would highly recommend using Lisa for any house purchase.... Read more
Buyer
8th Aug 2017 (7 years ago)
C Blandon
I saw the mortgage advisor at Roath office who was extremely helpful and the young lady I spoke to in the sales team was charming, very helpful and informative. I would definitely recommend Moginie James Estate Agents at Roath office... Read more
7th Aug 2017 (7 years ago)
N Wood-Gaiger
Fantastic service from Lisa, helped ease the stress of buying our first home. Would recommend... Read more
Buyer
7th Aug 2017 (7 years ago)
Jon
Amazing customer service and mortgage advice from the Albany Road branch. Highly Reccomend.... Read more
4th Aug 2017 (7 years ago)
B Rickwood
Staff were very helpful. A really good welcome. Good understanding of what we were looking for. Highly recommended.... Read more
4th Aug 2017 (7 years ago)
N Kerr
I dealt with Moginie James when I starting renting in Roath. The team here were really helpful, quick to reply and were straight forward to deal with! As a first time renter, I couldn't have asked for more and will definitely use them again. Thanks!... Read more
Tenant
4th Aug 2017 (7 years ago)
A Jones
I have recently purchased my first house through the Moginie James Albany road office and they have been fantastic! I found it was a faultless process with excellent customer service.... Read more
Buyer
4th Aug 2017 (7 years ago)
K sun
Wasted near two weeks of our time "waiting for confirmation from landlord" that repairs would be carried out before we moved into the property ( after showing us a property that in no way matched the pictures they had put up) before telling us the landlord had found tenants while they were waiting for a response. Translation, couldn't be bothered to get the repairs done. Go with the other office, far more professional... Read more
Tenant
20th Jun 2017 (7 years ago)
A Fixel
Absolutely horrible stuff, always lying to customers, never helped, getting things even worse. Always read everything you are singing, they say one thing and giving you to sign different. Happened twice already!... Read more
21st Mar 2017 (7 years ago)
S Norman
All the staff were very helpful and understanding with the sale of our home. We would highly recommend Moginie James.... Read more
Seller
13th Sep 2015 (9 years ago)