Fantastic experience, Liam Edwards completely conscientious and professional, thankyou for being patient, would recommend highly
Kind regards
Rosie... Read more
Buyer
13th Jan 2025 (27 days ago)
blue.valentine0
It's a pity that you can't give 0 stars, this agency deserves it. con artists and liars, they deliberately delayed the valuation process when buying a flat just so that we would use their own mortgage advisor. They lied to me many times, giving various reasons for the delays. The last time we informed them that we knew about the allegations of the Connells Group company, to which Peter Alan belongs (forcing clients to use their own services, special delays in the loan process) they assured that they would do everything in their power to fix the whole situation. That was 2 weeks ago! The flat for which we are still waiting with the valuation was removed from the network! Of course, no one informed us about it! How can you call yourselves a real estate agency?! They are frauds! I know that the market is flooded with properties from them, but it is really not worth using them. 3 months lost, stress, nerves are not worth it. 0 stars. I do not recommend.... Read more
Buyer
13th Nov 2024 (13 weeks ago)
S Krishnan

I had very bad experience with Peter Alan.I possibly won't suggest anyone to rent with them.To explain more, this agency cheated us by providing a flat for rent where they purposefully hide the fact that the flat was inappropriate to live anyone.Both the agency and the landlord did hide the issue and gave the flat for rent.We could not live there happily even one day.When I asked for the explanation ,they were blaming us and keep on telling us that there was no issues until we moved in.We had to struggle a lot in order to escape from there.They never bothered to move us safely to any of their other accomodation and instead there were just not bothered.We have sent numerous emails ,police complaints and complaints to landlord and agency inorder to solve the issue.Finally we had to move out of the flat to solve this issue and to live peacefully .Recently we met a person who lived in the same flat and he also explained that they had the same scenario for which they moved out like we did!!....And when I came to know this,I fully understand that both agency and landlord intentionally doing this. Sadly,we lost our deposit and wasted a lot of time and energy.So, am writing my experience here so that no one could go into a trap. Thanks... Read more
Tenant
7th Sep 2024 (22 weeks ago)
M Zafar
Nicole was an exceptional letting agent who made our home search easy and enjoyable. From the start, she demonstrated deep market knowledge, quickly understanding our needs and preferences. Nicole was proactive, alerting us to new listings immediately and arranging prompt viewings. During these, she was honest about property's pros and cons, which we greatly appreciated. Her negotiation skills were impressive, helping us secure a great home at a fair price. Even after we moved in, Nicole followed up to ensure we were satisfied. Her professionalism, dedication, and exceptional customer service make her highly recommended.... Read more
Tenant
4th Sep 2024 (23 weeks ago)
P Irvine
Enquired with Peter Alan initially over phone where my details were taken, and follow ups calls were mentioned. Almost a week later and I had to phone them again asking after an update regarding a video walk through of a property, and this appeared 2 days later than I was told. After watching the video, I spoke to one of their agents on the weekend to request getting a holding deposit and they said they'd pass my details onto the landlord and get back to me. Fast forward to today where the property is now listed as Let Agreed on Rightmove and no further communication has been provided regarding this. Back to square one now! - Poor communications... Read more
Tenant
28th Aug 2024 (24 weeks ago)
All in all disappointing, we had originally met with them before going with Purple Bricks ( which was a mistake on our part!) Peter Alan kept in touch telling us how good they were and how they knew the locality and could work wonders for us - 4 months later we have still not had a viewing despite having dropped the price on their recommendation.... Read more
Seller
27th Aug 2024 (24 weeks ago)
M Thomas
Advised the estate agent was fully booked on a day I wanted a viewing (weekday).
Told they would contact me if they had any cancellations on the day and if not would make contact to arrange a viewing another day.
No contact made, such poor customer service!
I now see the property is now SSTC.
Based on my experience, I would not feel comfortable selling a property with this estate agent.... Read more
Very helpful... Read more
Seller
2nd Apr 2024 (10 mo. ago)
A Abiodun
The service was okay and it was awesome the people that attend to me are very friendly and helpful... Read more
12th Mar 2024 (10 mo. ago)
N Shaw
Went in to look for student properties, was immediately sat down and shown very relevant options by Connie, one of the estate agents.
Will hopefully successfully rent a property from them!... Read more
Tenant
26th Feb 2024 (11 mo. ago)
P S
Terrible services. Once they established that the repair is tenant’s responsibility, they refused to provide assistance in any form. Even ignore communication with tenants... Read more
Tenant
1st Feb 2024 (1 year ago)
G ¿
Was told i would get a refund on my holding deposit back within a week. It’s been well over a week and I've not been sent anything. Emails being ignored also. Just avoid.... Read more
Tenant
12th Jan 2024 (1 year ago)
N j
I know someone who had to do their washing at a laundromat for 4 months because Peter Alan delayed repairing a washing machine. When they finally replaced it, it flooded the kitchen and left the property unusable for another few months. They offered her only £100 compensation for all this, which doesn't even cover the cleaning and laundry she had to do on her own. In my opinion Peter Alan is a terrible letting agency, with their dismissive and incompetent attitude towards tenants... Read more
20th Dec 2023 (1 year ago)
A Lewis
This is an honest review of my experience with Peter Alan. I've been trying to help someone I know get compensation from Peter Alan, because they left her without a washing machine for months. When they finally replaced it, they dumped the old machine outside (leaving the tenant to deal with it - see attached photo) and they installed the new machine so badly it flooded her kitchen and a neighbouring flat. My friend had to pay to use a laundrette for many months because of this. Peter Alan has only offered £100 in compensation, and when we contacted them arguing that she was owed more, they were extremely rude to us. I hope things improve but at this moment I cannot recommend them as a letting agent, as I don't think they have their tenants' interests at heart.... Read more
20th Dec 2023 (1 year ago)
O Kesteven
If you want to witness a masterclass in giving tenants the run-around, Peter Alan is the place to go. It's just email after email telling you to go bother some other branch until you get sick of it and give up, and I wouldn't bother going in person to sort it out either; it's headless chickens in there, too.
It shouldn't take a genius to understand that a flat should be deep cleaned BEFORE the tenant moves in, and that this is not a cost the tenant should pay, but again, nobody at Peter Alan knows how to be a letting agent.
It shouldn't take a genius to know that a contractor should clean up after themselves, and not leave the flat in a *worse* condition than it started, but apparently this knowledge is simply beyond Peter Alan to comprehend.... Read more
Tenant
20th Dec 2023 (1 year ago)
R Wilks
Someone i know is renting from Peter Alan, and they left her without a working washing machine for months - when they finally replaced it, they dumped the old machine outside leaving her to deal with it, and the new machine was installed poorly, flooding her kitchen so badly that it leaked down to the property below. She had to pay to use a laundrette all those months, and the only compensation they've offered is £100, which doesn't come close to the costs she's had to swallow. In my honest opinion they don't care about their tenants.... Read more
20th Dec 2023 (1 year ago)
K Evans
Completely screwed over a mate of mine and just have to leave my honest opinion. Left them paying to get laundry done elsewhere as their washing machine was broken for over 4 months. They fly tipped it into the street and when they installed a new one, managed to balls that up and flooded the kitchen. No clue how they managed this as installing a washing machine isn't exactly rocket science. For all this they've only offered her £100... I'm sure the landlord insurance will pay them more than that for the screwed up kitchen!
Completely rotten, be warned.... Read more
20th Dec 2023 (1 year ago)
O helal
I had a fantastic experience with Nicole Cockram, the Lettings Manager at Peter Alan. Her professionalism was exceptional, always providing prompt replies and ensuring a smooth renting process for me. I highly recommend her services to anyone seeking a reliable and efficient agent for their property needs. Thank you, Nicole Cockram, for your outstanding support!"... Read more
Tenant
1st Dec 2023 (1 year ago)
S Patterson
The viewings with Zaynah are always a joy and she is a credit to the team. Unfortunately, it’s been my experience that the communication outside of viewings with other members of the team (such as when I have put offers in) has been lacking.... Read more
27th Nov 2023 (1 year ago)
P Komuliba
Paid the holding deposit and the estate agent Liam kept on blaming the referencing company for taking long but when I called them they said everything is fine and we went through we need to contact the estate agent which we did. He took forever to reply and no matter how many times I rant he never answered. Then replies 3 minutes before they close and tells me the referencing failed without giving me any explanation and now is failing to give me my holding deposit back and once again lying.... Read more
Tenant
14th Oct 2023 (1 year ago)
J Thompson
Was very impressed with Peter Alan and in particular Zaynah. At a recent viewing, I found her to be professional, helpful and friendly. She was able to answer numerous questions with regards to all aspects of the various properties. Such a positive experience and I was very impressed. Thank you Zaynah!... Read more
4th Oct 2023 (1 year ago)
J Everson
Melanie Davidson, Sales Progressor was very helpful with lots of advice regarding the sale of my house recently, she explained everything very thoroughly.
Much appreciated.... Read more
Seller
11th Jul 2023 (1 year ago)
Very poor service so decided to remove house from the market place... Read more
Seller
11th Jul 2023 (1 year ago)
T Rohan
Fantastic experience and friendly service from all representatives specially Sophie... Read more
3rd Jul 2023 (1 year ago)
J Griffiths
Thank you Sophie! Truly made the process of moving house a positive process with lots of advice and hard work on her behalf for getting me moved along with some help and referrals on buying my first home which I never thought I’d be able to do.... Read more
Buyer
29th Jun 2023 (1 year ago)
O Alawode
The service was top notch, we enjoyed the process as it was smooth. Lois Jones great customer services. Well done guys.????????????... Read more
8th Jun 2023 (1 year ago)
S Jayan
Great Service with best team. Lois delivered excellent service throughout the letting process.... Read more
Landlord
7th Jun 2023 (1 year ago)
E Cameron
We had an amazing experience with Peter Alan! After struggling to find a place online, my partner and I went into the branch and had a viewing 30 mins later. Liam helped us with our tenancy from start to end and was SO helpful, we can't thank him enough. He made what was becoming a very stressful time into something that ran really smoothly. Thank you!... Read more
Tenant
7th Jun 2023 (1 year ago)
C Tassinari
My partner and I recently went through peter alan to get a new flat. Lois helped us through the whole process and was so helpful and friendly. She definitely made the whole experience less stressful and more easy. Thank you for everything Lois! We love the new flat!... Read more
Tenant
31st May 2023 (1 year ago)
A Adeliyi
Great experience with Peter Alan..special thanks to Liam and the team..Wonderful service... Read more
31st May 2023 (1 year ago)
M Bulatao
Thank you Peter Alan-Albany Road. Very fast and helpful staff - Lois Jones. Great customer service.... Read more
30th May 2023 (1 year ago)
McW
Absolutley appalling estate agents on every level. I have bought properties over the years from 'Darlows, Peter Mulchay, Taylors, and MGY.... yet I can say with some confidence that Peter Alan are by far the most useless, uniterested, manipulative, lazy, and incompetant agents I have ever had to deal with. Don't beleive a word these people say to you.... if indeed they do actually communicate with you at all as they seem to 'not' want to communicate with anyone at all...? If you value your own sanity...DON'T buy a property through these people.... Read more
Buyer
22nd May 2023 (1 year ago)
M Yusuf
Peter Alan can’t get any ratings other than 5 stars, the house I got from them is superb and the letting process went smoothly and hassle free. Liam is the staff we were connected to and his customer service delivery is excellent. I hope they will still help me through the mortgage process in the future.... Read more
Tenant
3rd May 2023 (1 year ago)
C Cleaver
Sophie from the Albany road branch made everything so simple for us! Can’t thank her enough... Read more
1st May 2023 (1 year ago)
L James
Great team at Albany Road! Very helpful and full of knowledge, really put my mind at ease when looking at a new mortgage and purchasing my next home! Highly recommend... Read more
Buyer
28th Apr 2023 (1 year ago)
N Llama
Really poor from the buyer's perspective. Called about a property the moment it hit the market. Sales team busy, was promised a callback. No callback for several hours. Called them again and was told they didn't have the key to the property but would call me back when they did. After 24 hours, having heard nothing, I called again and was booked in for a viewing three days later. On the morning of the viewing, I got a voicemail to say my viewing had to be rearranged. I called back a matter of minutes later and was told the property had been sold. Really poor communication, mixed messaging and casual attitude. When I sell my property, I'll know who not to use.... Read more
Buyer
28th Apr 2023 (1 year ago)
A Thomas
Sold very quickly and communication was brilliant for all within branch. Would definitely recommend!... Read more
Seller
25th Apr 2023 (1 year ago)
Leo
Please do your research and find someone competent. Waste of time and money.... Read more
24th Apr 2023 (1 year ago)
F Lee
Worest agent I've ever met. Totally cheat. Moving from England and dealing with them make me have a terrible impression on Wales. This time experience taught never trust online viewing and never trust those rubbish people and anything they promised.... Read more
14th Apr 2023 (1 year ago)
N Cornock
Can't thank the team enough. It's been 4 weeks since valuation and we've sold our place and found a new place through them. They've marketed it really well and sold it in a week! They're very friendly and helpful and a good laugh which helps with when selling/buying A property but they've taken all the stress out of it!... Read more
Seller
13th Apr 2023 (1 year ago)
R Parolin

I rented a property through them and I am only giving 2 stars because I can’t be too harsh, they at least closed the deal for me.
Now the bad review is that when I picked up the keys and went to the property, the house was AWFUL! THE ENTIRE HOUSE WAS A MESS! The bath tube was black out of dirty, all drawers, cabinet and cupboard was dirty, the floor was horrendous, the 2 chairs provided were falling apart, I asked to have the bed, mattress and a metal shelf removed and they confirmed it would be and guess what? The bed which was also falling apart was still there when I moved in. I sent them an email explaining and instead of they (Liam) take ownership and at least apologise, they said it was the landlord duty to check, when I queried the landlord he said it would Peter Alan’s duty, so it has clearly been a mess. If if I can choose, I will never work with Peter Alan again and I recommend you do the same, have a bit of love for yourself and save yourself time and stress, choose another agency.... Read more
Tenant
13th Apr 2023 (1 year ago)
L Morgan
Thank you to Sophie in Albany Road office who has put me at ease with looking for a buy to let property including a chat with the lettings department and mortgage advice... Read more
Landlord
29th Mar 2023 (1 year ago)
Excellent service, very attentive and professional. Highly recommend this company.... Read more
Seller
26th Mar 2023 (1 year ago)
E Kerslake
I have recently visited the Albany Road branch and was warmly welcomed by Sophie when starting to look for a property it is very daunting but Sophie really put me at ease. Highly recommended!... Read more
18th Mar 2023 (1 year ago)
S Autonomy
I instructed Peter Alan to deal with the sale of my property. It sold for asking price on the first visit. What more could you want. All staff and people involved in the sale were extremely nice and professional.... Read more
Seller
17th Mar 2023 (1 year ago)
E Bamigbose
Peter Alan by Albany road was extremely helpful in helping us secure a good house. Liam was very good in pushing forward the contracts and landing us the house.... Read more
Buyer
10th Mar 2023 (1 year ago)
D Jayawardena
Great people who are really helpful and know what they are doing. Speacially Nichole letting manager and Liam is great. Also went to
Mortgage advisor Stacey and sales - Sophie . All these staff is the best you can find in Cardiff out of any letting agent and I Will strongly recommend them for sales or letting.... Read more
9th Mar 2023 (1 year ago)
O Adewale
i am waiting to have my issue addressed before i drop my thought on this company. if not resolved in the next one week i will take legal action against them.... Read more
21st Feb 2023 (1 year ago)
G Thorne
I can’t thank Melanie Davidson enough for the help she has given me with getting a Completion Date on a property. There had been many delays and problems (none of them the fault of Peter Alan). In desperation, I contacted Melanie and after her fantastic efforts, 2 weeks later we are ready to exchange and complete. Thank you Melanie... Read more
Buyer
16th Feb 2023 (1 year ago)
K Sztechman
It looks like Peter Alan doesn't care much about their rubbish after they sell/rent the property. Their sign has been left on the lawn in front of the house for months now.... Read more
8th Feb 2023 (2 years ago)
S stama
AVOID
0 stars
They stole 'my secure this flat' deposit money and never returned it, after 3 weeks of back and forward emails and after I offered 6 months rent in advance plus a Garantor.
AVOID AT ALL COST!!!... Read more
Tenant
6th Feb 2023 (2 years ago)
E Chance-Hill
We have used a lot of estate agents during our house search, and Peter Alan have been some of the best. Zaynah took our viewing, she was great and very helpful. Communication has been good throughout.... Read more
25th Jan 2023 (2 years ago)
B mughal
Please send me the virtual survey of the 2 bedroom flat for £ 800.
Regards,
Basharat Mughal... Read more
9th Jan 2023 (2 years ago)
L Thomas
Great service from the team at Albany Road who dealt with the sale of a flat. Always quick to reply, efficient and helpful and regular updates. Excellent team... Read more
Seller
7th Jan 2023 (2 years ago)
V Bailey
We're buying our first home and I honestly can't thank Alicia Wells enough. She has gone above and beyond to help us and answer any of our questions.... Read more
Buyer
20th Oct 2022 (2 years ago)
J Molyneux
Excellent experience renting with Peter Alan. Rhys at the Albany road branch was so helpful every step of the way, incredibly patient with all of my questions and just a text away which was great. The other girls at the branch were also very helpful and welcoming. We’re very excited about our new home. Thank you!... Read more
Tenant
31st Aug 2022 (2 years ago)
D Living
They Changed Our Perceptions…
The Albany Road Branch of Peter Alan is one of the most friendly letting agents in Cardiff.
We desperately needed to move house and amidst several disappointments from other agents, your Albany Road branch came through for us. The have a way of relating with customers professionally in order to meet their needs through honest updates via phone calls, email ; this feedbacks gave us confidence. The level of professionalism and empathy is a definition of excellent service. Your letting teams Moliie, Rhys and the branch manager Nicola are simply the best and I can gladly refer friends and family to them and be confident of satisfactory service.
They changed our perception about letting agents in Cardiff generally.... Read more
Tenant
15th Aug 2022 (2 years ago)
R Lamont
Lisa and Nicola were both incredibly helpful and communicative throughout the whole process.... Read more
3rd Aug 2022 (2 years ago)
I removed my property from Peter Alan’s books as the customer service was dreadful. I don’t know if they were going through a bad patch as we have used them in the past with no problems - very stressful and disappointing.... Read more
Seller
31st Jul 2022 (2 years ago)
M Pobihun
Well all I can say is that we met two of the nicest people at Peter Alan Albany Road could not do enough to help us Molly and Rees absolutely amazing thanks for everything ?? xx... Read more
29th Jul 2022 (2 years ago)
S Canter
Everyone at Peter Alan was very helpful and lovely. They got back to me really quickly and were very efficient every step of the way especially Rhys and Nicole who were amazing. I would highly recommend them and I’m very pleased to be moving into my new flat.... Read more
Tenant
26th Jul 2022 (2 years ago)
R Harris
Peter Alan helped my sell my house and they were amazing!!! Nicola, Paige, Lisa, Sophie and Stacey were all so helpful and always on hand when’s sale got quite stressful. I can’t thank them enough for their support and guidance. Sorry if I’ve missed anyone out but everyone I dealt with was lovely. Thank you again!!
From Rachel and Mike... Read more
Seller
23rd Jul 2022 (2 years ago)
N Wyatt
Moved from Southampton to Cardiff and it has been seamless with the help of Rhys and the team at Peter Alan. Anything I needed at anytime of the day Rhys has helped me with and I am very grateful.
Reported a small issue with property and within minutes someone had been instructed to come to fix it. Really pleased with service at Peter Alan and their head office/maintenance.... Read more
Tenant
20th Jul 2022 (2 years ago)
J Williams
Fantastic team at Peter Alan Albany Road - my house sale was smooth with excellent communication and a very friendly and helpful team. Highly recommended ????... Read more
12th Jul 2022 (2 years ago)
George
Kindness and patience come from the first viewing call. I understand that agents take numerous appointments and enquiries every day, but I have never felt impatient or rude. A special thanks to Mr Rhys Glover. He was very patient and professional. Thank you so much for making us feel good after countless rejections and rude treatment due to language differences. He deserves to be thanked, respected and promoted. I hope we are successful in finding a new house to rent finally.... Read more
5th Jul 2022 (2 years ago)
K White
Great customer service from Sophie!! Helped me with all enquires very happy!... Read more
8th Jun 2022 (2 years ago)
P Wattegedara
I have very bad experience with this company. they can not fix my boiller for four days. I faced lot of difficulties with my one year old baby.... Read more
Tenant
2nd May 2022 (2 years ago)
A Maharg
Alicia Wells has been so helpful, professional and understanding in dealing with a negotiation on my behalf. Thank you Alicia for the effort you made to ensure that the sale progressed.... Read more
Seller
14th Apr 2022 (2 years ago)
S Ashraf
Firstly I would like to say thanks to Nicole and Rhys who let out my apartment great service and kept me up to dates with the new tenants very professional service definitely use them again 5*... Read more
Landlord
9th Apr 2022 (2 years ago)
J davies
amazing service and Alicia couldn’t be more helpful highly recommend!... Read more
8th Apr 2022 (2 years ago)
A Alex
Atrocious mishandling by management and Agent. NEVER TO BE TRUSTED
Will make sure on social media and everywhere else that no one I know will use this branch... Read more
25th Mar 2022 (2 years ago)
M Farghali
We’ve got a seven-star service when evaluating our house. Peter Alan was more than helpful in evaluating our house. Nicola was honest upfront, explained everything to us and gave us precious advice. She was highly communicative and easy to reach to answer any of our questions at all times. Finally, Peter Alan made the nightmare of evaluating a house in Cardiff a breeze!... Read more
Seller
19th Mar 2022 (2 years ago)
J Mills

I’m a first time buyer and have been saving up for nearly 10 years. I found a place with peter Alan for sale which I liked and everyone was very friendly and helpful to begin with. Then the solicitors peter alan recommended and who they worked with closely took nearly seven months to resolve why a service charge increased. I had to call peter alan and my solicitors constantly for updates as they never called me back to update me. Only in the last 2 weeks they have been calling me as the seller was annoyed at how long it was taking even though they told me the seller was the reason it was taking so long.
At the end I found out that the service charge hadn’t increased at all and there was no issue. But because this took so long they decided to re-market the property, even though we had agreed on everything and just waiting on sellers side. The day the property went on right move they told me they had an offer more than mine and told me to up my original accepted offer to get the property and close my ISA to get this through quickly. (At this date the property on rightmove still shows £100,000 and not under offer)
I waited a day to hear back from my solicitors then Lisa from peter alan called me again who was giving me many ultimatums and pressuring me to do things this entire time and speaking to me like a piece of garbage told me the seller was withdrawing from the offer leaving me without the home I was planning on and unable to put my entire saving back into my ISA as was now closed.
The whole operation feels to me like they are very unorganised and just trying to con you out of money.... Read more
Buyer
17th Mar 2022 (2 years ago)
S Searle
Very professional and Aoife was great in helping us find our new home ????... Read more
Buyer
6th Mar 2022 (2 years ago)
J Rees
Sophie Bunston-James has shown me around a couple of properties. She is very professional and informative and is able to answer all my questions. She knows the costs and figures for each property.
Every time I have rung her office, she has answered promptly and has always been friendly and helpful. Sophie always answers my messages and returns my calls quickly.... Read more
18th Jan 2022 (3 years ago)
M Holroyd
I contacted Peter Alan about letting out our flat in Cardiff, and had the pleasure of speaking to Aoife in the Albany Road branch.
She was very professional and knowledgeable and was able to help with all our questions and concerns.
Within a few short weeks we already have a new tenant in place, and couldn't he happier with the service provided by the whole lettings team.... Read more
Landlord
8th Jan 2022 (3 years ago)
I Sobhy
I have dealt with Matthew Feehan who was very helpful and very professional indeed. With his keen help and good experience as a lettings Negotiator, I managed to find a very good house with a reasonable rent - Many thanks Matthew.... Read more
Tenant
7th Jan 2022 (3 years ago)
S Roberts
Sally has been helping us with our property purchase for some time now, due to the high demand in properties, she has been very thorough, and always letting us know when new properties come to the market. She is always informing us of any change in the property market and always asking for updates on our criteria. Sally is very professional and actually cares in what we want.... Read more
Buyer
21st Dec 2021 (3 years ago)
J Nicholson
Sally and Sophie from Peter Alan have been excellent. Friendly helpful and good communication thank you so much!... Read more
17th Dec 2021 (3 years ago)
J James
Excellent responsive service from Matthew Feehan from first enquiry to signing on the dotted line. Thank you for a stress free experience.... Read more
7th Dec 2021 (3 years ago)
A Woodard
Had a very positive experience dealing with Aoife from Peter Alan for a rental property. Aoife was friendly, helpful and really responsive with communication. Would recommend!... Read more
Tenant
6th Dec 2021 (3 years ago)
K _karki
Rhys Chapman ; Aoiefa butler and matthew feehan have been exeptional!! Cant fault there proffesionalism
The best agents we have ever dealt with.
Flawless team AlbanynRoad lettings team!!... Read more
Landlord
19th Nov 2021 (3 years ago)
R Rathnasekara
"I want to thank Rhys Chapman on how he dealt with my renting process with very professional manner and want to thanks Aoife as well, It was really convenient to deal with Peter Alan Albany road team.''
Strongly recommended.... Read more
Tenant
4th Nov 2021 (3 years ago)
S harris
Lisa and Tommy were delightful to deal with, they made the process of buying transparent and relatively painless. A refreshing team to work with compared to other agents.... Read more
Buyer
28th Oct 2021 (3 years ago)
J padbury
Stuart Rees helped me with my mortgage his professionalism and personal manner were fantastic as were the rest of the team!... Read more
22nd Oct 2021 (3 years ago)
L Orok
Came in to make enquires today, because I enquired about a location outside Cardiff, your staff asked me very condescendingly, if I knew where I was and if I knew how to use the internet. I would rather he just showed me the door,
instead of making a fool of himself.... Read more
6th Oct 2021 (3 years ago)
B Renault
I am very pleased with this agency Rhys Chapman called me back when he said he would, went above and beyond and was really helpful on the phone. I really felt guided all the way through!... Read more
23rd Sep 2021 (3 years ago)
E Krol
I booked a viewing with Peter Alan earlier this year, after agreeing to the terms and paying my deposit we were told we couldn't move in because "current tenants decided to extend their contract". To make things even worse I get regular spam from Peter Alan about their properties despite never agreeing to be contacted in the first place. I have already unsubscribed from the email service, blocked their email accounts and made them aware several times but more keep coming. Terrible service and annoying.... Read more
13th Sep 2021 (3 years ago)
A -
Ben and Liam was incredibly courteous and helped me book an apartment as soon as possible.... Read more
Tenant
7th Sep 2021 (3 years ago)
M kalyan
I have ever seen the service provided like this before..... They are very responsive and friendly and I have to appreciate Mr.Liam for his support towards our home search in the difficult time.... Read more
3rd Sep 2021 (3 years ago)
M Mudhiraj
Safe to say I was in safe hands with Ben Todd and Rhys Chapman! Very stressful move in. The two of them have done really well for us thank you very much you are very good gentleman... Read more
31st Aug 2021 (3 years ago)
kidneyRedux
Very helpful and professional staff who were able to make the process of renting a new place as smooth and easy as possible. Highly recommend, and will absolutely use their services again in the future. 10/10... Read more
Tenant
31st Aug 2021 (3 years ago)
S (aftertheplayground)
Super efficient and friendly. Made the lettings process very easy and kept us up to date with what was going on throughout the process. Excellent work by Ben!... Read more
9th Aug 2021 (3 years ago)
J Opalinska
Particularly great service received from Rhys Chapman at Peter Alan lettings. Nothing has been too much trouble for him, and he has been very efficient at coordinating communication between ourselves and the tenants. Very professional and reliable, highly recommend!... Read more
Landlord
5th Aug 2021 (3 years ago)
L Jones
Had help with Jodie, she was amazing helping me find a place to rent, haven’t dealt with agency’s before so was sceptical using as always went to private, Jodie made the process very smooth and kept me updated at every point, thank you Jodie... Read more
Tenant
30th Jul 2021 (3 years ago)
T Wang
I have just started to work with them as landlord but feel they are very friendly and efficient. The one helping me out is Jodie and Alex- they helped me to find the tenants within very shot time and sort out all the inventory check , contract and handover issue super quickly and professionally. So i have decided to go with them with full management. I understand property management is long term relationship and it is just beginning, but i would say- so far so good!... Read more
Landlord
6th Jul 2021 (3 years ago)
I Moore

As a buyer, Peter Alan agents weren't supportive at all. Got threatening calls in order to move quicker with the sale for then things to slow down from the other end with no explanation. After transferring the deposit, everyone went radio silent for almost 2 weeks - I wasn't given any information as to why there was no progress after 30K were transferred. Got the keys way past the time deadline, the agents didn't make any effort to ensure that the transition of keys when smoothly or that the house was decent. No responsibility whatsoever towards the buyers. What should be an exciting day when getting keys to a new house was completely dampened by the agents. And then to finally arrive to our new house filled with old furniture left behind from the sellers and Peter Alan not helping in any way. The whole experience wasn't good. I guess buying a house is seen as a stressful thing, but all the stresses from my experience were directly related to Peter Alan agents. It seemed all throughout they only had the sellers interests in mind, and cleaned their hands very quickly from any responsibility towards the buyers.... Read more
Buyer
5th Jul 2021 (3 years ago)
J FromWales
Complete joke. Gave out my personal number to tenants. Had to evict tenants and told I had to do it all myself despite maying nearly £100 a month. Terrible.... Read more
Landlord
2nd Jul 2021 (3 years ago)
L Heaven
Peter Alan marketed and found a buyer for my property quickly and efficiently after a bad experience with a rival estate agency. Friendly and professional sales team.... Read more
Seller
21st Jun 2021 (3 years ago)
E Williams
Excellent customer service from the sales team of Albany Road, Peter Alan. Especially in the current climate! They are never too busy to help, even if I called with no answer they would call back on the same day.
Thank you Tommy, Paige, Scott, Tom and Tyla.... Read more
18th Jun 2021 (3 years ago)
P Santos
Excellent service from Team. I've dealt directly with Nicole, and can't praise her enough for all the effort she had put into get us in new place. Highly recommended... Read more
Tenant
25th May 2021 (3 years ago)
L Wright
I have been speaking with Elise at Peter Alan and she has been amazing! So helpful and quick in responding to her emails. Which has helped the move run much quicker and more efficiently. Thankyou Elise!... Read more
Tenant
6th Apr 2021 (3 years ago)
T Goat

A property of interest to me was listed on Rightmove by this branch 15/03/2021 and I called the same day to arrange a viewing after receiving an 'Instant' alert to my inbox. I spoke to a man called Tyler who stated that due to a period of busyness, the earliest appointment available was Saturday 27/03/2021. Whilst the market is busier currently, I did find this hard to believe but took his word for it and not a problem at this stage.
Tyler stated should a cancellation occur then I would be noted, however after calling today 26/03/2021 to confirm my day of appointments, I was told a sale for the property had already been agreed on 25/03/2021 and thus meaning viewings had been taking place on this property and what Tyler had originally told me was pure lies.
To solidify this lie, an acquaintance of mine viewed a property of interest listed by this branch on 16/03/2021 within the week, again showing this branch were conducting viewings and had appointments available.
Ultimately missing out on viewing the property is not the issue here but as a professional landlord working in the sector day to day, I am calling out and stating my displeasure of the professional conduct and practice shown here, as it’s shocking.
I've no idea why Tyler would give this lip service to me but if this how the branch does business then I would avoid, as conduct during your property transaction is likely to be fraught with difficulties.... Read more
Landlord
26th Mar 2021 (3 years ago)
From the first phone call that i made to Peter Alan i was kept informed my text and emails of everything that was and needed to happen, which was a great relief to me as it was the first tine selling and just never had a clue.... Read more
Seller
25th Mar 2021 (3 years ago)
J Lascar
Nicole was absolutely amazing, she communicated with us super quickly and kept us well-informed - even calling us and updating us when she didn't have to! We are super pleased!... Read more
20th Mar 2021 (3 years ago)
C Corrigan
Had a great experience finding a flat to rent. Elise was lovely and continuous very helpful! Cheers!... Read more
Tenant
19th Mar 2021 (3 years ago)
K Facey
Thanks Nicole at the Albany road branch who has been so helpful and professional... Read more
19th Mar 2021 (3 years ago)
I Majcherek
The team at Peter Alan were very professional, extremely helpful, very responsive and a pleasure to deal with. Nicole and Max who I dealt with went over and above to help me and I was very impressed with their service. I would definitely recommend Peter Alan.
Regards
Iwona M.... Read more
17th Mar 2021 (3 years ago)
Marlene
Having used another estate agent over the past year I experienced only "over promising and under delivering".. working with Nicole, Alex and Matt from Peter Alan has been a breath of fresh air.. They managed to rent out my property within a week! They are 100% proactive and always on the end of the phone/ email regardless of time of day. I would encourage everyone to try a different approach and use " the good estate agent " especially when the staff are as good as them ????????... Read more
Landlord
17th Mar 2021 (3 years ago)
C Windmill
Top class service from a friendly professional team. Helped make the sale go ahead without a hitch.
Kept in touch and ensured all parties were updated at each stage of the process.... Read more
Seller
9th Mar 2021 (3 years ago)
P Collins
Shambolic don't care about customers... Read more
4th Mar 2021 (3 years ago)
O Omisakin
I just moved into Uk the company eased my settling in. They are professional reliable and understanding.... Read more
13th Feb 2021 (3 years ago)
H Wilkins
Having to move during a pandemic is difficult enough but Elise at the Albany Branch has made the entire renting process so easy! Not only was she quick to make sure I had the right applications and forms to make the process as smooth as possible, but she answered any questions I had almost immediately and chased up any issues I had with the webpages used for signing/filling out forms which took the stress off me. I couldn’t recommend Peter Alan enough, both professional and personable, they really make the experience as stress-free as possible!... Read more
Tenant
5th Feb 2021 (4 years ago)
A Zahoor
Useless unprofessional.... Read more
17th Dec 2020 (4 years ago)
C way
Big shout out to Lucy at Peter alan Albany road. It has been an absolute pleasure from the start of our purchasing journey to completing our purchase today. Lucy has gone above and beyond and has always been on hand with any queries. She also met us countless times at the property so that we could take electrician builder etc. Cant recommend her enough... Read more
Buyer
1st Dec 2020 (4 years ago)
A Sage

If you're looking for an estate agent, go and meet Rhys Chapman, he is the man you need to talk to when it comes to properties.
I can't speak highly enough of Rhys chapman at Alan Peter. I would 100% recommend him to anyone looking for a great service, communication and support.
In the long process of finding a home, we had to deal with a lot of estate agents. Most of them just don't care.
Rhys was very different and he does things differently- that personal touch that is often lacking in estate agencies. You can see it just from his interactions with the landlord. He would go beyond in order to offer an outstanding customer service.
I can only say that it was absolute pleasure to work with Rhys. His professional approach, market knowledge, listening skills and making things happen even when almost impossible allowed me to find the right place.-My whole experience was exceptional.
If you're looking for a property, there is no better service than Rhys Chapman at peter Alan. He is the best and he will be such a delight to deal with.
I can strongly recommend Rhys Chapman if you are in need of finding your next house.
Good luck and Many thanks.... Read more
25th Nov 2020 (4 years ago)
P Fenlon-Jones
A note to Alex Curry in Albany Road branch, your lettings negotiator Nicole gave us the most outstanding service and is a credit to the company. She couldn't do enough for us and thanks to her we completed on our property.
If there are any awards to be given it is to Nicole for her attentiveness and professionalism throughout our process. Please give her our thanks... Read more
31st Oct 2020 (4 years ago)
M Hasle
Want to thank Rhys Chapman on how he dealt with my renting experience.
I have been renting in different places over the years due to my work.By far Rhys has topped every letting agent I've come across.
When the announcement got made and lockdown was introduced panic started! I think it was an hour after the announcement and I received a phone call from Rhys re-assuring me that everything will be fine. It was exactly what I needed.
Thank you Rhys Highly recommend... Read more
Tenant
31st Oct 2020 (4 years ago)
S Buhagiar
I've been waiting two weeks for them to return two phone calls for a valuation and still waiting.... Read more
30th Sep 2020 (4 years ago)
???
I I've lived in Cardiff for seven years and it's the worst rental service.
Firstly, when I checked in and submitted the housing report, they had no response about anything.
Secondly, I have paid 420 £ agent fee, but the appartment have potential risk?a shaky windows?and almost killed me, even I reported before.
Thirdly, there was almost no service after the money was paid, so that I have lived in a appartment without window (a plank) more than 7 month. Additionally, the response time to emails was slow.
Fourthly, they will go out of their way to help the landlord keep your deposit, coz the landlord is their long-term customer.
As a people and have 7 years experience living in Crdiff, my suggestion is that don't use Peter Alan.... Read more
Tenant
29th Sep 2020 (4 years ago)
M Morgan
Poor or no communication... Read more
12th Sep 2020 (4 years ago)
S Angels
I have had very positive experiences with both Jules and Kane when looking for investments properties in the Cathays area. They know the market and keep in excellent communication at all times.... Read more
Landlord
6th Aug 2020 (4 years ago)
L Smith
I have only had great experience with anyone from the branch. They have been really supportive throughout the process of looking for a house. Everyone is very friendly and positive as well as professional in their approach. They are realistic about their properties and the prices they should be sold for. I am especially grateful to Lucy Saunders, who has been very helpful and friendly.... Read more
5th Aug 2020 (4 years ago)
L Lillie
We recently sold and bought our houses with this branch and cannot recommend Tommy Williams enough. He has not only been extremely professional throughout, but has also managed to give the house buying experience the personal touch that makes all the difference.... Read more
Seller
28th Jul 2020 (4 years ago)
B yang
(Translated by Google) very bad
1. The house has been rented out, and it is said to be empty. I called this morning to confirm that it was free. We walked for 40 minutes and it turned out that someone was already living in it!
2. I made an appointment today to see the house at 12 noon. We waited until 12:10 and still didn’t see anyone. The people in the house told us that they were already living. They called Peter Alan and they said the landlord didn’t follow them. Speaking, I cancelled this house inspection, and I didn't see their employees from beginning to end!
(Original)
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1. ????????????????????????????????40?????????????????
2. ?????????????????????10???????????????????????????????Peter Alan?????????????????????????????????????... Read more
17th Jul 2020 (4 years ago)
J Davis
Very happy with the service so far from the albany rd branch specially sean and ron very on the ball and answers all questions as soon as they're asked... Read more
8th Jul 2020 (4 years ago)
E Anderson-Evans
Tommy and his team were extremely helpful, friendly and professional throughout our selling experience. Their knowledge of the current market was great and they were very efficient in getting professional photos arranged and our property on the market within a week, and sold within 3 days. We would highly recommend Tommy and his team at Peter Alan to help with the buying/selling of your property!... Read more
Seller
28th May 2020 (4 years ago)
A Evans

Do not go with Peter Alan!!!
I was told that they were the biggest and best estate agents in Cardiff and therefore that's why they charge the premium price. My property was on the market for 8 weeks with Peter Alan and I had 2 viewings. In that time I had around 4 cancellations, some of which were due to clerical errors from Peter Alan's side. Other cancellations Peter Alan didn't even bother to contact to say the viewing was cancelled.
Communication with Peter Alan was poor, I had to do a lot of chasing up, and even at times when they said somebody would come back to me they did not bother getting back in touch.
I was present at one viewing and there was no effort to sell the house.
When you are paying over £2000 for a service you are expecting a high quality service. I got the impression that place was badly run and basic fundamental things were not done correctly. I felt the whole experience had wasted 8 weeks of my time, and has potentially cost me purchasing a house of my own.... Read more
Seller
7th Mar 2020 (4 years ago)
J Cairns
Wow what can I say!! They say moving is the most stressful experience but Rhys Chapman in the Albany road branch is an absolute credit to the business. Made liasing between myself and the landlord a seemless experience. Hands down great service.... Read more
Tenant
3rd Mar 2020 (4 years ago)
L Kasim
Excellent... Read more
29th Feb 2020 (4 years ago)
S Kennett
Fantastic service from Peter Alan Albany Road! House was sold within 3 days to the first viewer and for more than we expected.
Gavin and his team are really friendly and knowledgeable in this field. Highly recommended.... Read more
Seller
20th Feb 2020 (4 years ago)
S Davies
Great experience from start to finish. Rhys was supporting us through the process of renting our home out. He was so lovely to work with and was able to wrap the whole thing up in just a couple of weeks. Thanks for your hard work! I would definitely recommend.... Read more
Landlord
19th Feb 2020 (4 years ago)
M Mishra
I am very pleased as a landlady with the work down by Peter Alan letting team. They arranged the new tenant in less then a week time, completed the required paper works very smoothly and efficiently in that short period. Very happy with their service.... Read more
Landlord
31st Jan 2020 (5 years ago)
S 90
Just moved in to our property and couldn’t have done it without the help of our agent Rhys Chapman - he was absolutely brilliant! Helped us every step of the way and even put up with my constant messages and queries! Everything was made clear and we had a smooth transition into our new home! Really appreciate Rhys’ hard work and highly recommend moving with Rhys at Peter Alan! :)... Read more
Tenant
30th Jan 2020 (5 years ago)
J Rees
Rhys Chapman has been excellent in helping us sort out our property, he’s gone above and beyond to make sure we have been happy with everything all along and has also been very helpful in sorting out any issues we have encountered! He has always been contactable despite ofcourse being busy with other client's, and has always come back quickly with any questions we have had! Highly recommended! Also a mention to Aneurin who has also been fantastic in dealing with us! A great team there who have worked hard to secure us our first home, thanks guys!... Read more
Buyer
23rd Jan 2020 (5 years ago)
P MJ
I had a great experience with this branch of Peter Alan. I am someone with a long term health condition which means that although I work I'm in receipt of a disability benefit and therefore help with housing costs. I'd found it very difficult to find agencies or landlords that would consider me or allow me to view properties. Aneurin, who handled my letting, was wonderful. He treated me very fairly and put my case over to the landlord of the flat I was interested in. I'm now happily settling into a new home which wouldn't have been possible without people willing to put in a little extra effort on my behalf.
Many thanks to Aneurin, and all the staff at the branch. They were organised, professional, patient and genuinely helpful from start to finish. Highly, highly recommended.... Read more
Tenant
21st Jan 2020 (5 years ago)
J Powell
I needed a flat at very short notice, and Aneurin showed me not only the flat I requested, but others that he thought I might be interested in. One of those ended up being the right place.
The whole process took just over a week, and that was counting a surprise Council check of the electrical work in the property.
It was much simpler and hassle-free, and certainly helped reduce some of the stress of moving last-minute over Christmas.
Would recommend!... Read more
21st Jan 2020 (5 years ago)
P Cording
Currently selling and under offer. Got a great price, fast sale and great service from the guys at Peter Alan, in particular Lucy Saunders who ran our open house. She arranged loads of viewings, was brilliant at keeping us in the loop and great at negotiating the sale and price. would thoroughly recommend.... Read more
Seller
20th Jan 2020 (5 years ago)
M Scott
Out of all the letting agencies I've dealt with this has been the most straightforward and painless experience. Excellent service from Rhys Chapman and the team at Albany Road.... Read more
Landlord
17th Jan 2020 (5 years ago)
P Crean
Thanks to Aneurin Lewis a Lettings Administrator for Peter Alan Estate Agents a very professional Viewing to a property this afternoon to which we have taken on a tenancy contract with them. Very knowledgeable, polite and very informative, with great communication skills, thanks again.... Read more
Tenant
9th Jan 2020 (5 years ago)
J roberts
Dealt with Rhys Chapman from the lettings department, I couldn't compliment him enough, dealt with everything promptly and was professional throughout, a credit to the company.... Read more
8th Jan 2020 (5 years ago)
J Williams
Although I cannot speak for Peter Alan as a whole, Aneurin Lewis (who dealt with our letting) was fantastic. We had a short time to organise getting into a new property and he made in happen within a week. Communication regarding updates and next-steps was great, he was professional, personable, and made the moving in process as easy and straight forward as possible. The paperwork and inventory etc. was thorough and fair, it was clear that the property has been well managed. It is nice to have a such a positive start to a living in a new place. For this, I would thank and recommend Aneurin.... Read more
Tenant
24th Dec 2019 (5 years ago)
E Roberts
I had a great experience recently with Aneurin, I was travelling up from London for a viewing with him and he took the time to also recommend further properties for me to view which matched my criteria. One of those additional properties ended up being my dream house which I would never have seen without his input! He is super friendly, helpful and thorough, I wouldn’t hesitate to use him again in my next property search!... Read more
Buyer
1st Dec 2019 (5 years ago)
S Elizabeth
We had Rhys show us around a property in Splott from the Albany Rd branch. Even though we decided that the property was not for us, he was very accommodating with viewing availability for my busy work schedule and set up the viewing very quickly. He even let my partner view the property later in the evening when he had finished work (as he works in Newport).
Rhys was very professional and friendly and would use him again if we ever need to find another property!... Read more
28th Nov 2019 (5 years ago)
S robson
Having had years of experience dealing with many letting agents I can safely say these guys are the best i have come across. Their honesty and communication levels are the best I have experienced!
My agent at the time had my property for 2 months with no communication or activity. The guys from Albany Road Peter Alan proactively made contact with me. It was win win for me as it didn't cost me anything until a suitable tenant was found.
The whole process from start to finish took a matter of weeks! I now have a brilliant tenant and a more than acceptable rental income.
Highly recommend them to anybody unsure or currently unhappy with their current situation, as I was!
Thank you guys... Read more
Landlord
22nd Nov 2019 (5 years ago)
S Davies
Brilliant service, an agent who goes above and beyond to meet your needs. Personable and efficient. Excellent.... Read more
17th Nov 2019 (5 years ago)
S Mills
Gavin, Charlie, Sean and all the staff at the Albany Road branch handled the sale of my property really well. From the initial valuation, successfully arranging multiple viewings, professional advice regarding the offers and of course managing to come up with an excellent offer. Thanks a lot, I'd definitely recommend Peter Alan's Albany Road sales team to others.... Read more
Seller
17th Nov 2019 (5 years ago)
C Jeune
Oliver has been great throughout our remortgage. Initially dealt with Oliver for our first mortgage. We went back and it was easy,fast and he's reliable. Felt good to go back to someone we knew and definitely recommend him. We will be going back when we move house .... Read more
13th Nov 2019 (5 years ago)
W Mohamed
Oliver cliford of peter alan albany road is the best morgage adviser .Gives you good advice and information and make you understand before proceeding .fights hard to get you a best morgage and interest rate and works hard and is a criedit to peter alan very happy with his service and i bet you will be to. thanks alot oliver .... Read more
7th Nov 2019 (5 years ago)
A M
Oliver cliford is the best morgage adviser in cardiff the most polite ,pleasent and very helpful and always with a smile fights very hard for a morgage with the besy intreast rate .lets you know all the info before hand if oliver cant get you a morgage no one can . Your the man oliver thanks for everything very happy with all the service you have given me. Will definitely recommend friends and family thanks again.... Read more
7th Nov 2019 (5 years ago)
E Bradley
I’ve recently needed to remortgage and the service provided by Ollie couldn’t have been better. Friendly, yet professional. Ollie took all the faff out of my remortgage and his excellent communication and ability to translate mortgage talk into meaningful and understandable language made things all the more easy! Couldn’t recommend more. Thanks... Read more
29th Sep 2019 (5 years ago)
M Perry
Insurance made easy! After several months of looking at options for critical illness (including with my existing mortgage advisor) I was recommended to speak to Oliver Clifford.
Could not have got any better, explained everything very clearly and gave me several easy to understand and compare options.
I now have the comfort that if something was to happen, my family would be covered.
Thank you Oliver !!... Read more
18th Sep 2019 (5 years ago)
R Young
Very happy with the service so far from the guys in Albany road! Definitely need to see them if your looking for a property to buy!... Read more
13th Sep 2019 (5 years ago)
E Lester
Really happy with the service received from the whole sales team at Albany road Peter Alan, helping us to get the keys to our new home quickly and with ease! Highly recommend mortgage consultant services from Oliver Clifford, very efficient, friendly and professional, always happy to help with any queries big or small, and a top guy too!... Read more
Buyer
6th Sep 2019 (5 years ago)
D B
They accept the my offer and they still have the others offer Peter alan not reliable agency... Read more
Buyer
23rd Aug 2019 (5 years ago)
R Tapper
I had excellent service from Oliver Clifford. He was very professional and organised and kept me fully informed through the process of arranging my mortgage. He had the deal complete very quickly with me moving into my new home within 5 weeks. I would highly recommend to anyone.... Read more
Buyer
21st Aug 2019 (5 years ago)
A Witts
I had the best experience with Oliver Clifford (Mortgage Broker) at Peter Alan Albany Road. I was buying my first house and he was so helpful. He made the process so quick and easy and was very honest and knowledgable throughout the whole process. He was so quick to get back to me every time I had a question and would always make time to meet me.... Read more
Buyer
14th Aug 2019 (5 years ago)
H Stacey
I was lucky enough to have Oliver sorting out my remortgage. He was lovely, explained the whole process and kept us up to date. Everything was stress free, I will definitely be coming back to see him again next time. Thankyou so much! ????... Read more
31st Jul 2019 (5 years ago)
E Burrell
Very impressed with the service received from the whole team from start to finish in what turned out to be quite a lengthy sales process in the end (no fault of theirs!). I would definitely recommend them if you're looking to go to market, I know I would use them again in the future.... Read more
Seller
26th Jul 2019 (5 years ago)
A Golding
Aneurin and Rhys have been extremely efficient and helpful in finding us tenants for our property very quickly. I would recommend to anyone thinking of using them as an agent. Thank you!... Read more
Landlord
23rd Jul 2019 (5 years ago)
V Dion
We went to Peter Alan on Albany Road for our mortgage. We dealt with Oliver Clifford. He was efficient and took time to answer questions clearly and responded to emails promptly. He kept in communication throughout the process, which was appreciated. We were very satisfied with the service provided.... Read more
2nd Jul 2019 (5 years ago)
A Towning
Excellent customer service for our house sale from Gavin and all the team at Albany Road branch. Professional, friendly and attentive to client's needs. Highly recommend.... Read more
Seller
19th Jun 2019 (5 years ago)
D Bradley
Oliver Clifford was initially arranging my remortgage. The rates he found were excellent compares to the high street lenders. Nothing was ever an inconvenince, even when my circumstances changed when buying a new property instead. He dealt with everything from the cancellation of the remortagage to the preparation of the Agreement in Principle and he was extremely flexible when arranging appointments. Could not recommend him highly enough.... Read more
Buyer
16th Jun 2019 (5 years ago)
O carter
Absolutely the worst letting agency I've ever used. Avoid at all costs. 3hrs late to our meeting, almost costing me money on my van rental, never got a proper apology . Had to open 9 separate maintenance issues on move in. Complained about both of these and some other issues only for them to try childishly deflect it, and then for them to ignore me.... Read more
Tenant
23rd May 2019 (5 years ago)
C gittins
If your looking for a place, ask for Aneurin, couldnt have made the process smoother.... Read more
9th May 2019 (5 years ago)
S Staz
We have been dealing with Oliver Clifford at Peter Allen. He's done a fantastic job in sourcing my mother a mortgage - will definitely be recommending to friends and family.... Read more
Buyer
3rd May 2019 (5 years ago)
T Mahmood
We have received fantastic service from Peter Alan lettings team.
Look forward to do more business with them in future.... Read more
Landlord
2nd May 2019 (5 years ago)
C Balfour
Got my mortgage through Peter Alan. My mortgage adviser was Oliver Clifford what he and the company offered was absolutely first class. Oliver kept in constant communication and updates on where we were at. His friendly, professional and relaxed approach was perfect for me being a first time buyer and it felt that nothing was too much. Cannot recommend Oliver and Alan and Harris enough! Worth every penny!... Read more
Buyer
26th Apr 2019 (5 years ago)
K Thomas
Made experience of selling my house simple & always at the end of phone. Happy with service provided by Gavin & Charlotte would recommend to anyone. Thank you... Read more
Seller
18th Apr 2019 (5 years ago)
A Khan
Didn't started off well. Once I raised my concerns everything was put right swiftly. Very happy with the service received from a staff member name "Irene". A thorough gentleman and true professional.... Read more
3rd Apr 2019 (5 years ago)
C Amado

I rent a house with Peter Alan 40 days ago. We waited 3 weeks for the keys, because they were finishing renovating the house, we saw potential but it was shattered by the last tenants. It is evident that they were not in contact with the owner, they invented the approximate time, many questions and problems to have the key, we were not suitable for that house, according to the application, . If they think you're not suitable, you lose the £500 you paid to the agency, we paid three month in advance and £950 deposit more agency. the day we collect the keys we are waiting for an hour because they have nothing ready, the manager was never nice, as if something bothered her.when picking up the keys they let us know that the house is not yet finished, but that the owner is going to be responsible for finishing the house. the options are either accept, or lose money, time and start over. when we arrived and saw the house, everything is the same, and as you touch and used, you discover more things in a bad condition, the door to the garden broken, does not open, the cupboards broken and without door, the door of the main bedroom broken, the carpets full of dog pipi and very dirty, all house completely dirty, shattered, walls and doors with drawings painted by children, the role of the walls falling awful. After 40 days here, the house still without carpet on the second and three floor. I have painted the whole house, we sleep in the living room, we can use just the first floor and toilet, the shower have problem all the time, don't working well, but we pay same money for the rent, wherever if the house is disgusting.
how can they rent houses in that condition? it is unacceptable to rent a house that is not for living, We have spent time and money in this house, after 40 days I still do not see results.
I do not recommend renting anything with Peter Alam. it is a complete shame, of course in the moment that Peter Alam gives you the key, warn that they are not responsible for anything, that you talk to the owner. too much name for such poor service.... Read more
Tenant
29th Mar 2019 (5 years ago)
J Clarke
Very good to deal with as a buyer. We were able to get viewings at short notice and the staff were friendly and professional. The post-sales support we received was fantastic and ensured communication was maintained between all parties, even when the solicitors were being characteristically slow. Thank you!... Read more
Buyer
18th Mar 2019 (5 years ago)
S Rice
I used Peter Alan to rent a property and to be fair they are one of the best estate agents in Cardiff to deal with. Aneurin Lewis who showed me around the property and dealt with all the paperwork was highly professional throughout the whole process. As was the letting manager Sarah who despite a few issues that we had still helped us in securing the property. Would highly recommend Peter Alan for anyone looking to rent a property in Cardiff.... Read more
Tenant
14th Mar 2019 (5 years ago)
C Locksmith
Peter Alan have been awesome, they have helped us find our dream home in the heart of Adamsdown, Gavin, Charlotte, Richard and the team have been very helpful at all times. I would highly recommend this estate agent on Albany Road for Buying and Selling.... Read more
12th Mar 2019 (5 years ago)
A Dawson
Recently sold a house through Albany Road Peter Alan branch. Mainly worked with Gavin, who was great: very professional service, organised and helpful throughout the process. Would recommend.... Read more
Seller
25th Jan 2019 (6 years ago)
J Weston
Fantastic customer service from Gavin throughout a long and arduous house sale. Over the period of almost a year Peter Alan were able to find a buyer on three separate occasions! I was kept informed of every step, change, and query throughout.... Read more
Seller
25th Jan 2019 (6 years ago)
G Smith
Professional, friendly and efficient. Thank you Gavin and Charlotte for a job well done.... Read more
18th Jan 2019 (6 years ago)
S Bailey
Peter Alan sold our house with the first viewer and after a set back came up with Ty Cerrig and Charlotte was very helpful with any questions we had she dealt with professionally and understanding.... Read more
Seller
13th Dec 2018 (6 years ago)
Z morgan

So from my experience Peter Alan deals with lettings rather differently than other letting agents. When I was contacting lettings agents, you give your details and they run you through some questions to accurately reflect what you are looking for, and how they can best help you. Now this is where Peter Alan differs, whilst some letting agents contact you and inform you of all new properties in the area you might like in your price range, I only really got mentions from Peter Alan once I had viewed a property with them. Now I don't know if this was coincidence or not but it seemed like I was doing all the work, trying to find my ideal place, and could of really skipped providing them all the information and just contacted them once I found a property I wanted to view.
I do have to say once I had found a property I wanted to view Peter Alan was rather quick and prompt trying to get me to view it. Now the only issues is they seemed to be under the impression I can leave work at any time, often trying to book in viewings at 1-3pm, whilst I and most people would be in work. Now I understand this could be when they had availability to view the property so I won’t hold that against them, and I will have to give them credit that they were able to arrange some viewings later in the day, so it wasn’t all bad. When it came down to viewing the property I will say I was rather lucky, as the first viewing was a property I wanted. The letting agent wasn’t knowledgeable about the property, admitting that this was also the first time they had viewed the property, however that just made it more of a journey for the both of us.
All my queries were answered promptly and chased up between me, the landlord and the letting agent, so I will say well done to Peter Alan for that. Even when we went back and forth regarding the letting price, my letting agent didn't quibble once and went back several times to the landlord in an effort to drive the price down.
I will say there was some issues we had with Peter Alan during the contract signing and aftermath of this. This was as a result of things being said prior to signing of the contract, which wasn't included in the contract, which Peter Alan then denied being said and wouldn't hold up to. I will say this did devalue our relationship with Peter Alan but this wasn't an absolute deal breaker. Whilst it is annoying they basically use the draft ASL template on their website and put your details in it, it seems crazy to think how much they charge to do this. All in all the signing process was quick, however the issues with clauses not being entered into the contract did create some tension during the move in.
So evaluating the whole Peter Alan experience I think I would sum it up as being memorable. Some things like issues with clauses not being included in the contract did dampen my opinion of Peter Alan, but on the whole I have to say they were rather good. One person I will have to note is my letting agent (Aneurin Lewis), who was with me during the whole process, he was really professional, eager to answer questions and quick to respond to me, so I do have to give credit to that. Ultimately the question needs to be asked would I go with Peter Alan again? Quite simply put yes I would, I found the letting agent to be profession and understanding, and the process as a whole wasn’t too stressful. Sure some things let this down, but these weren’t deal breakers.... Read more
Tenant
14th Oct 2018 (6 years ago)
J Young
Asked to view a property on very short notice today with Aneurin and he was able to squeeze me in the same day and was great help... Read more
20th Sep 2018 (6 years ago)
S Imam-Rashid
Very happy with the service provided by Peter Alan and especially Gavin and Charlotte who were very accommodating with visiting the property at short notice. Very friendly staff and a pleasure to work with.... Read more
18th Sep 2018 (6 years ago)
J Bennett
Very pleased with the customer service off sarah and magda from lettings in how quick they both got me moved into my flat...thank you both so much im so happy here ????????????????... Read more
Tenant
23rd Aug 2018 (6 years ago)
V Elwick
Bought our house with the help of lovely Charlotte. Went through very smoothly. Always happy to answer our queries. Could be a little better at getting back about queries quicker but all in all a good experience. Would use again and recommend.... Read more
Buyer
20th Jul 2018 (6 years ago)
S Robbins
I have used Peter Alan for a number of years for lettings and sales. Both services have been excellent and a pleasure to deal with. Would highly recommend for customer service and price.... Read more
14th Jun 2018 (6 years ago)
W Chow
I'm new to renting out my flat and Sarah has been absolutely brilliant at making things easy for me. Her expertise, patience and reassuring manner has been invaluable. Really impressed with the level of service I have experienced so far.... Read more
Landlord
31st May 2018 (6 years ago)
S Jones
What an incredible service from the amazing team at Albany Road. From our first meeting to the sale completion today we have had nothing but exceptional service and support. Just 5 weeks to exchange contracts and under 6 weeks to completion and through what is meant to be the most stressful of times - the whole team worked professionally to make the whole process seamless. Without their expert knowledge of the local market and their in depth understanding of their client needs we would never have secured a sale so quickly. The personal and friendly service really did make a difference as they were able to confidently match buyers to our house and find new home owners quickly. A service you’d never get with online agencies. Highly recommended team of estate agents who always put the client first. Thanks to all involved from the bottom of our hearts.... Read more
Seller
20th Apr 2018 (6 years ago)
Georgina
We bought a house with the Roath branch. The staff have been friendly and so helpful. They were great at chasing up our solicitor to progress the buying process and great at maintaining communication between ourselves and our seller. The house we have bought was empty and in need of renovation and the Peter Alan team, in particular Kane, have accommodated every request to access the property so we could get electrician, plumber and builder quotes. On one occasion, when we visited the house for the electrician quote we noticed a gas smell. Kane immediately contacted Peter Alan’s estate team who resolved the issue within the hour. Nothing was too much trouble. Highly recommend.... Read more
Buyer
7th Apr 2018 (6 years ago)
C lane

We contacted Peter Alan for the property we have now moved in to, but I would avoid them in future. We dealt with Sarah Jenkins, who frankly, has no business in a customer facing role. We viewed the house, paid the fees (approx £350) and gave notice on our other property. When we moved into the new property. Our new landlord kindly informed us that Sarah had told them that we were unreliable (even though not a single months rent payment had been late in 7 years), we were liars, and that we hadn't paid any fees, in an attempt to turn the landlord off us, likely to gain more in fees from another party. She did all this knowing we had already given notice on our previous property AND have 8 and 10 year old daughters to put a roof over.
Needless to say, we were extremely disappointed to learn this on the day we moved into our new home. This kind of practice should not happen from someone who is meant to be representing one of the largest, and well known estate agents in Wales. On top of This, her manner on the phone is unprofessional, rude, and she constantly talks over you. She even shouted at my partner down the phone.
We will be taking this further with the powers that be. This kind of behaviour has tarnished our image of the company, and looking at other reviews, we're not the first to experience this kind of treatment.... Read more
Tenant
18th Mar 2018 (6 years ago)
L Rees
Will never use Peter Alan again. Very little communication, and every time we contacted them we were made to feel we were a nuisance. Sarah Jenkins the lettings manager has a rude, unprofessional manner, and since meeting our tenants, we now know all the lies we were told and so were our tenants. Extremely unprofessional.... Read more
Landlord
17th Mar 2018 (6 years ago)
J Primon
Terrible agency. They cancelled several viewings - one at the last minute, when we had already travelled by train to the property - and didn't bother to reschedule; we had to call them again and do all the work. There was a property in particular that we were very interested in viewing, but they rescheduled/cancelled twice and, the day before we were supposed to finally see it, texted us to say it was now taken. They didn't even bother to call. We think they were saving the house for a previous viewer who had showed interest, but they made excuses and didn't tell us the truth. Won't go for any of their properties again.... Read more
18th Dec 2017 (7 years ago)
M W
This agency just wasted our time. Could not sell our house in Pontprennau for 12 weeks. And when we asked to discontinue their services, they invoked the fine print to hold on to us for a further 3 weeks. Shameful!
Beware! The people, who sell your property are not the same as the person, who gets you to sign up for the selling contract. We hardly had any contact with him after we had signed on the dotted line and the sales team seemed clueless, at times giving us contradictory advice.
That the house was not that difficult to sell was proven by the next estate agent, Hogg & Hogg, who sold it in 2 weeks flat...for the asking price!... Read more
Seller
17th Dec 2017 (7 years ago)
L Mahoney
Rented us a property that was later seized by Environmental Health for being a fire hazard. We moved into another property, furnished, with no beds. Did nothing to help.
The lettings manager Sarah is the rudest person I have ever encountered. Her attitude towards customers is utterly disgusting.
Current landlord severed all ties with them, life is much easier.
AVOID.... Read more
Tenant
23rd Nov 2017 (7 years ago)
M Dolling
This is an excellent company. Very focused on the client and supported by a knowledgeable team. Gavin, the well known TV star, offered a very useful insight on the best way to achieve a good asking price and special mention for Dawn Powell is a lady determined to look after her clients interest and her tact and determination should be legendary. If you want to get a good and realistic price for your property contact these guys. Many thanks for all of your help.... Read more
Seller
28th Jul 2017 (7 years ago)
R Norman
Absolutely horrendous service from start to finish.... Read more
14th Jun 2017 (7 years ago)
R Awal
I've been trying to buy a property off Peter Alan Albany Road branch for about a month now. Really incompetent, terrible customer service and almost as if they don't want to sell any property's they are advertising. In this month, I've driven 2hrs to be shown the wrong property (claiming it was a misunderstanding) and had viewings cancelled multiple times. The agency would not be getting in contact with me to tell me it's cancelled. I would only find out once I've called. The blame was often put on the tenant however every time I phoned, they were unaware of the appointment I had arranged. Not once did I get an apology. One agent in particular, Scott is very untrustworthy. I will not be going back.... Read more
Buyer
8th Dec 2016 (8 years ago)
H Jundi
Prompt and professional service.
I put my flat on to rent with the Albany Road branch of Peter Alan.. Within 24 hours of meeting the lettings manager at the flat, it was photographed and listed on their website. There was a viewing a day later, and within a week the tenant moving in.
The lettings team kept me informed at every stage of the process, and were helpful and professional throughout.
I wouldn't hesitate in using Peter Alan again to let out my flat in the future.... Read more
Landlord
27th Oct 2016 (8 years ago)
D Letman
Poor service arrange viewing of property and didn't even show up. No call to let me know not to bother attending property. Later on in day learned the property was no longer on the market.
Extremely disappointed as not even a courtesy call to make me aware.
I will no longer being doing my business through Peter Alan on Albany Road.... Read more
6th Apr 2016 (8 years ago)