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JLL

4.8

32 reviews

Opens tomorrow at 9:00am

2 Cale Street, London, SW3 3QU

Discover a legacy of excellence in real estate at JLL Residential's Chelsea office. For nearly 150 years, our experienced estate agents have been serving the community with exceptional service and expert guidance in sales, lettings, valuations, and property management. With a deep understanding of the local market and a commitment to our clients, we've established a reputation as one of the leading real estate agencies in Chelsea

Opening hours

Monday 9:00am - 6:00pm
Tuesday 9:00am - 6:00pm
Wednesday 9:00am - 6:00pm
Thursday 9:00am - 6:00pm
Friday 9:00am - 6:00pm
Saturday Closed
Sunday Closed

View all details

JLL - Chelsea Reviews (32)

Have you used this agent?

All (32)

Seller (2)

Buyer (0)

Landlord (3)

Tenant (12)

General (15)

A tadlaoui

I had a great experience with JLL Chelsea, especially with Joshua Greaves who helped me throughout the whole process of securing my flat. He was always helpful, responsive and made everything very straightforward. Really happy with the service and would definitely recommend!... Read more

Tenant

12th Aug 2026 (5 weeks ago)

J Miezetyte

Great experience working with JLL and Tommie in particular! He was very efficient and gave timely updates throughout, which made the whole process really smooth and stress-free. Would definitely recommend him to anyone looking for a reliable agent.... Read more

4th Aug 2026 (6 weeks ago)

E Gofshteyn

Amazing experience with Tommie, very helpful, attentive, and professional.... Read more

11th Jun 2026 (14 weeks ago)

V Ruskin

This company has extremely poor customer services and discriminates people based on their place of birth. This was reported to the police as a racist abuse and legal action will be taken. I strongly advise anyone to stay away from these people.... Read more

4th Jun 2026 (15 weeks ago)

A Bradbeer

Tommie was fantastic amid the whole process - from start to finish. His communication and responsiveness made it very seamless and couldn't have asked for a better experience. Couldn't recommend more.... Read more

29th May 2026 (16 weeks ago)

K woods

We had a fantastic experience working with Tommie Predgen to secure our new flat. From the very beginning, he took the time to understand exactly what we were looking for and made us feel completely supported throughout. He was always quick to respond, super proactive, and worked efficiently to make sure everything moved forward smoothly. It genuinely ended up being the most pain-free move we’ve ever had. Would absolutely recommend Tommie to anyone looking for a reliable and dedicated agent!... Read more

Tenant

10th Apr 2026 (23 weeks ago)

C Tomasi

I had an great experience working with Tommie Predgen at JLL Chelsea! He was very helpful from the initial conversation and he understood what I was looking for right away. He was also very efficient throughout the offer negotiation process and transparent at every step along the way.... Read more

13th Jan 2026 (8 mo. ago)

K K

I had an amazing experience working with Tommie Predgen at JLL Chelsea! He understood exactly what I needed and offered great options that matched my criteria and budget perfectly. Communication was smooth the entire time, and he handled everything effortlessly between me and the landlord. The whole process felt easy, efficient, and genuinely stress-free. Thank you so much for the fantastic service!... Read more

Tenant

25th Nov 2025 (9 mo. ago)

A alshanfari

I had a fantastic experience working with Joshua. He was professional, approachable, and always quick to respond to any questions I had throughout the letting process. Everything was handled smoothly and efficiently, and he went the extra mile to make sure everything was stress free. I’d highly recommend Joshua to anyone looking for a reliable and supportive letting agent.... Read more

Tenant

28th Aug 2025 (1 year ago)

Z B?çak

Our first contact was late on a Friday at 5:45 PM, and the call continued well beyond closing hours — a true testament to their dedication. The team has been consistently flexible, efficient, and clear in communication. A special thanks to Olivia for going the extra mile with live viewings and for patiently sharing all the information we needed throughout the process.... Read more

5th Aug 2025 (1 year ago)

A Khalif

Working with Joshua Greaves was a pleasure. He helped me secure a great flat that met my needs and was communicative throughout the process. His support made the whole experience much easier. I came away very satisfied.... Read more

Tenant

13th Jun 2025 (1 year ago)

L Aranda

I worked with Olivia Barber, she was super professional, quick response and she help me find my perfect home. Really good service in JLL!... Read more

12th Mar 2025 (1 year ago)

A sandu

Thank you to Joshua Greaves from Lettings Consultant – Chelsea & Knightsbridge JLL for being super efficient and responsive on managing the letting contract I just signed for this week . I am very happy in my new lovely apartment . Thank you once once more... Read more

Tenant

12th Nov 2024 (1 year ago)

A Vaswani

I was abroad and looking for a flat in London to move from and the team was so efficient and helpful. Very stress free and super professional. Would recommend to anyone! Thank you Olivia for all your help!... Read more

Tenant

28th Aug 2024 (2 years ago)

N Zaia

Was looking for a short let available immediately and Josh Greaves was able to sort it out perfectly. Found me exactly what I was looking for at a great price... Read more

Landlord

12th Apr 2024 (2 years ago)

NP

UPDATE to my below original review: In reply to Neil’s reply, I have text and called with Megan who he put me in contact with yet she doesn’t reply. Neil, I have also texted and called you DIRECTLY and you don’t reply either, it’s beyond frustrating at this point! Over a month of trying to reach someone at JLL to no avail! I am SHOCKED that JLL is still in business to be honest, I am almost certain the previous reviews are fake and I give up with trying to contact your agency any more, DO NOT LIST YOUR PROPERTY HERE!!!! Original review left May 28th: I find it extremely difficult to believe these previous reviews are real reviews after calling for almost week now and leaving three separate messages with their “answering service” over the last 2 days and never hearing back about a property. It is beyond frustrating, especially during the stress of moving to be left in limbo time after time without any care or courtesy call by JLL. So unprofessional, i even tried selecting a different department from the automated menu when I called a few other times to get through to someone but still reached their “answering service” who are very nice but pretty useless as they can’t transfer you to anyone and just say everyone at the office is busy at this time. Well apparently everyone at the office has been busy since I originally called on Monday and it’s now Saturday, well Done on losing a potential Longterm client very quickly!... Read more

Landlord

27th Jun 2022 (4 years ago)

X YIN

I would highly recommend JLL in Chelsea for their professionalism. I’ve completed the property touring and contract both online before I come to London, which really make things easier. Now I’ve moved into my property for two weeks and everything is good so far??????Thank you Andrew and the team??????... Read more

Tenant

22nd Oct 2021 (4 years ago)

C Claudia

Working with Alasdair Gordon has been a wonderful experience. He is an outstanding professional, quickly assessing and understanding what a client wants / needs. Always quick to respond to my emails and calls, he has been a constant support throughout the process. I wouldn’t have discovered this flat if it wasn’t for Alasdair. Many thanks to Alasdair and to all the team involved.... Read more

22nd Feb 2021 (5 years ago)

S McGovern

I worked with Alasdair Gordon from the Chelsea branch to find my dream apartment. Alastair was incredibly helpful and showed me a property that I fell in love with and really made it happen for me to move in. Alasdair was always available to answer any questions I had, no matter what time of day and was so accommodating with my busy schedule. I was extremely impressed with the whole service right up until signing the tenancy agreement - all so efficient, swift and professional. I was actually dreading having to find a new property but JLL really made it a special experience. Thank you all!... Read more

Tenant

18th Dec 2020 (5 years ago)

B Al-Gailani

Great support from Alasdair and the team. Thank you.... Read more

6th Oct 2020 (5 years ago)

Anonymous Tenant

I have not moved into my property yet, however the efficiency and professionalism of Alasdair Gordon was outstanding, especially during this COVID period. A true gentlemen who knows how to deliver the best customer service experience. Always assured by how he handled the viewings and explaining the entire process at each stage. Great Stewardship for JLL.... Read more

Tenant

16th Jun 2020 (6 years ago)

D M

Super supportive and genuinely interested in getting the best property for you, not just trying to let it as soon as possible. Great after-sale support, too.... Read more

7th May 2020 (6 years ago)

J Fox

We had a wonderful experience dealing with Alasdair and Maddy in the lettings team. They were extremely helpful with our long list of questions. We were able to view a property and close within 3 days, the property was immediately taken off the market and we moved in within a week. Alasdair was by far the most trustworthy of estate agents I have dealt with in the past. Very easy to talk to, very efficient and extremely helpful throughout the process. I would thoroughly recommend getting in touch with the Cale St office if you're searching for a property in the Chelsea and surrounding areas.... Read more

Tenant

16th Feb 2020 (6 years ago)

E Striegler

Amazing service. Lydia and Maddie were stellar!... Read more

14th Jan 2020 (6 years ago)

A Hitchcock

JLL are fabulous estate agents, we highly recommend them ! Finding a flat was easy and JLL are very helpful. Thank you to Lydia and the team xx... Read more

24th Jun 2019 (7 years ago)

LabAroma

Lydia and her team where swift and so helpful as they found me a home and helped me settle in smoothly. I couldn't recommend them enough!... Read more

Tenant

9th Apr 2019 (7 years ago)

L Venning

Tim Des Forges & team did a great job in a tough market. Calm, genuinely knowledgeable, and a pleasure to do business with. And most important - they got us the price we wanted. Couldn't be happier. Thank you.... Read more

Seller

20th Nov 2018 (7 years ago)

D P

In one of those almost unbelievable scenarios, I walked in on a whim for the first time in JLL’s Chelsea office on a Monday, was very welcome by Andrew and Lydia and by Wednesday lunchtime Lydia had produced a serious offer from a prospective tenant. Truly a record. I could not have been happier with Lydia’s professionalism, efficiency, responsiveness and positivity. Everything progressed very correctly and quickly and and the tenants moved in less than two weeks later. My overall impression of JLL Chelsea is of a growing outfit where the accessibility and friendly immediacy of a small team operates within the legal, professional and ethical framework of a much larger company. Thank you Andrew and Lydia, excellent job.... Read more

Landlord

26th Jun 2018 (8 years ago)

R Worsley

Tim and the team did a marvellous job during the sale of a Kensington flat. From arranging furniture clearance, cleaning and utility visits, to keeping all parties updated and moving forward during a complex conveyancing process, Tim provided an outstanding service. With a professional and energetic local team, I would have no hesitation in recommending JLL.... Read more

Seller

11th Apr 2018 (8 years ago)

J Trinkler

Friendly and fun to deal with, positive and helpful ethos, thank you Lydia, Dee and Andrew for the quick turnaround.... Read more

26th Feb 2018 (8 years ago)

L Bristowe

Excellent service from the staff at JLL in Chelsea.Thanks go to Andrew and Lydia!... Read more

7th Feb 2018 (8 years ago)

A Paul

The team is incredibly efficient. They understand your needs and what you looking for. They only propose you to visit apartments which corresponds to your preferences. You do not loose your time. On top of that they are just really really nice. I highly recommand JLL Chelsea (especially Lydia & David for their kindness).... Read more

22nd Mar 2017 (9 years ago)

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