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  1. Home
  2. JMS Sales & Lettings - Hucknall
JMS Sales & Lettings - Hucknall Logo

JMS Sales & Lettings - Hucknall

Opens tomorrow at 9:30am
32 High Street, Hucknall, Nottinghamshire, NG15 7HD
WE PRIDE OURSELVES ON TREATING CLIENTS LIKE PEOPLE & NOT NUMBERS. Since developing our independent estate agency we have succeeded in helping sellers across the whole of the market achieve the best possible price for their most valued asset by using our extensive Knowledge, quality bespoke marketing, dedication & sheer hard work to make sure each client gets the result they want & deserve.

Opening hours

  • Monday 9:00am - 5:00pm
  • Tuesday 9:00am - 5:00pm
  • Wednesday 9:00am - 5:00pm
  • Thursday 9:00am - 5:00pm
  • Friday 9:00am - 5:00pm
  • Saturday 9:30am - 1:00pm
  • Sunday Closed
View all details

Accreditations

  • prs

JMS Sales & Lettings - Hucknall Reviews (81)

Have you used this agent?
  1. 81% 5/5 Stars
    81%
  2. 2% 4/5 Stars
    2%
  3. 0% 3/5 Stars
    0%
  4. 1% 2/5 Stars
    1%
  5. 15% 1/5 Stars
    15%
All (81)
Seller (17)
Buyer (2)
Landlord (21)
Tenant (15)
General (26)

L Andrews

5/5 Stars
JMS were excellent in the sale of our property. Both Ben and Josh were very professional and helpful every step of the way keeping us informed at all times. I will be highly recommending them to all my family and friends.... Read more
Seller
27th Dec 2024 (6 weeks ago)

I Nagyi

5/5 Stars
Just wanted to thank JMS for their help with selling our house from Mansfield in less than 2 weeks . The service was excellent and so helpful all the way through. Ben and Josh made an amazing job and would definitely recommend them . Thank you Guys ????... Read more
Seller
27th Oct 2024 (15 weeks ago)

W hemsley

5/5 Stars
First class service from a first class friendly business. A big thanks to Ben & Josh for all your help in making the process of selling my property a breeze. I would 100% recommend JMS to anyone looking sell/buy a property. Keep up the good work????... Read more
Seller
25th Oct 2024 (15 weeks ago)

K Elizabeth

5/5 Stars
JMS are brilliant. Professional, honest, friendly, knowledgeable, reliable, take great photographs and I can highly recommend them as they provide the personal service and reassurance you need when selling your property. In my opinion they are an estate agent you can rely on.... Read more
Seller
21st Oct 2024 (16 weeks ago)

J Manders

5/5 Stars
From the very beginning, Josh went above and beyond to help us with the purchase of my first ever property. It has been far from smooth sailing due to many reasons but throughout everything, he has been so helpful and has reassured me through everything. I am now the proud owner of my own flat and I could not be happier with the service and help I received. Would absolutely recommend this company to anyone looking for a property, they are fantastic!... Read more
Buyer
9th Oct 2024 (17 weeks ago)

C Nielsen

5/5 Stars
I recently sold my aunts house through JML. We were ably supported through the whole transaction from getting the property ready, to finding the right solicitor, to a smooth completion. It couldn’t have gone better. Thank you all... Read more
Seller
7th Oct 2024 (18 weeks ago)

I Wyremska

5/5 Stars
I been with JMS for 2years now. Had many health problems and life changing experiences and finding them really helpful and understanding. I had 2ce house inspection with absolutely lovely Amanda, she makes me on ease(I do suffer with anxiety, and always very nervous for any appointments or phone calls). She is fully professional, on time, getting through with me at all things what need be inspected and what I should be focus on. I always reporting any issues( what are just wear and tear issues,before any damage occurs). Amanda have great eyes for details and she work amazing for all-letting agency, landlord and tenant. It is great to have good, kind, and people persons, specially when life been a bit difficult. It's bring faith to humanity.... Read more
Tenant
24th Sep 2024 (19 weeks ago)

K hawksley-blackburn

1/5 Stars
Words cannot express how disappointed and let down I feel by this whole experience with JMS. I would never rent a property through them again and I have 13 years experience as a Landlord! I am so upset about the whole experience with JMS. I am a Landlord which has been left with over £5000 worth of damage, along with several months rental arrears. When I brought the house from JMS they were very quick at selling their lettings side to me. But in all honestly they didnt let me know that they hadnt had access for 2 years! Additionally, rather than telling me that there were going to be arrears they sent through an invoice for £0 and left me to chase them to understand what had happened. JMS even put "good condition" on the exit report when the tenant had ruined floors, damaged walls, left broken tiles in the Kitchen, there hadnt been an end of tenancy clean/Oven not cleaned, smoke detectors had been ripped from the Ceiling and the tenant had clearly been smoking in a "Non Smoking" property. To JMS that was seen as "good condition" Where as regular agents (David James) were the ones to tell me how bad the property conditions were in the property and prompted me to actually visit the house.... Read more
Landlord
23rd Sep 2024 (20 weeks ago)

A Lynch

5/5 Stars
Thanks to Ben and all the team at JMS for making the sale of our property go so smoothly. Living outside of England, there were no barriers throughout the process due to excellent communication between all parties. Ben really took the time on his valuation visit, to build relationships with our family and had a very good knowledge of the area. We would strongly recommend JMS, they really have been amazing. Thank you.... Read more
Seller
5th Sep 2024 (22 weeks ago)

C Preston

5/5 Stars
We first came across JMS when we were interested in a property that they were listing. We weren’t currently on the market but Ben was very efficient at getting us a sales quote and taking some photos of our property. He was not pushy at all and put no pressure on us which was important to us. We were very happy with the quality of photos he took. Once on the market, Josh at JMS was our point of contact and we could not fault his professionalism, friendly nature and most importantly his amazing communication throughout. Viewings were always organised at our convenience and it wasn’t long before we sold our property. Josh was great at continued communication all the way up to date of exchange and completion. Nothing was too much trouble. We would highly recommend JMS to anyone looking to sell their property.... Read more
Seller
21st Aug 2024 (24 weeks ago)

N Futta

5/5 Stars
UPDATED See my first review below. We were only in the property for 6 months due to us both having new job offered which meant we had to relocate and unfortunately say bye to our beautiful house. Shannon was so helpful with the end of tenancy procedure and still made us feel comfortable with leaving. Thank you once again to JMS and the team I have recently moved into a property with the help of JMS, this is my first time moving into a place of my own so it was a huge thing for me! I only have positive things to say thanks to Caryn Randall. From the initial first viewing she made us feel at ease with the property which we immediately knew it was what we wanted. Communication was spot on, never had to wait for any replies and she was always so helpful with any questions I had. We have now been in our house for 1 week and couldn’t be happier! So thank you JMS and thank you Caryn ?? 5++++stars!!... Read more
Tenant
12th Aug 2024 (26 weeks ago)

J Martin

5/5 Stars
JMS have been brilliant! The team sold my house in less than 4 weeks and have been incredibly helpful all the way to completion! They have been there at every stage talking to the whole chain and allowed the process to run smoothly! Ben and Josh have been amazing! Thank you so much! We really appreciate all your help and hard work with selling our house and helping us buy our new home! I couldn’t recommend JMS enough! The best estate agents in Hucknall!... Read more
Seller
11th Aug 2024 (5 mo. ago)

H Martin

5/5 Stars
My sister used JMS to sell her house and buy her new home, they were brilliant to work with. They always responded quickly and kept her in the loop, couldn’t recommend them enough. They were transparent throughout the whole process and went to extra lengths to get her house on the market and sold within a few weeks. Thanks JMS, in particular Josh and Ben.... Read more
9th Aug 2024 (5 mo. ago)

M martin

5/5 Stars
Fantastic service and best EstateAgent in Hucknall for selling and buying. They sold house within 4 weeks and helped with every stage of transaction including helping with solicitors to secure exchange and completion- thank you Ben and Josh at JMS???? Highly recommend and will use again.... Read more
Seller
9th Aug 2024 (5 mo. ago)

K Jackson

5/5 Stars
I recently had the pleasure of working with Ben and Josh from JMS, and I can't recommend them highly enough! Over the past year, they have successfully sold two of my houses, and both experiences were exceptional. From the initial consultation to the final closing, Ben and Josh demonstrated remarkable professionalism, expertise, and dedication. Their market knowledge is unparalleled, ensuring that both properties were priced perfectly and sold quickly. They were always available to answer any questions, provide updates, and offer valuable advice. What truly sets them apart is their personal touch and genuine commitment to their clients' satisfaction. Thanks to Ben and Josh, what could have been a stressful process was made seamless and enjoyable. If you're looking for a top-notch estate agent team, look no further than Ben and Josh at JMS. They are simply the best in the business!... Read more
Seller
7th Aug 2024 (5 mo. ago)

F MoM

5/5 Stars
Amazing service, communication and no problem with anything x Absolutely fabulous x... Read more
31st Jul 2024 (6 mo. ago)

K Stringer

5/5 Stars
What a company! Took all of the stress away and treated us as friends rather than a business transaction. Ben was always available to answer any questions we had and dealt with them promptly. Would recommend these guys 100% and relax in the knowledge JMS have got everything under control. Thankyou again!!... Read more
30th Jul 2024 (6 mo. ago)

G Geraldizo

5/5 Stars
This company has done nothing but good to me. They have been very helpful in mediating my concerns to my landlord, esp our flat's agent, Jo-ann, she's very lovely! She answer queries quickly and she's very considerate unto my requests. 11/10 ??????????????????????????... Read more
Tenant
12th Jun 2024 (7 mo. ago)

K dyson

5/5 Stars
If you're thinking of selling your property and want an efficient, professional, standard-setting service; look no further than JMS Sales & Lettings of Hucknall. Listing to completion took less than 12 weeks! Grateful thanks to Josh, Ben & all the team. Keith Dyson.... Read more
Seller
30th May 2024 (8 mo. ago)

I Bowmar

5/5 Stars
After using other letting agents for my rental properties, I decided to give JMS lettings a go & I was so impressed with their professional and efficient service, thank you Shannon for making life easier & I will definitely be using JMS in the future.... Read more
Landlord
16th May 2024 (8 mo. ago)

S Bryan

5/5 Stars
Excellent from start to finish. Great communication and kept me up to date throughout the whole process. Would use again and would recommend. Thanks JMS... Read more
13th May 2024 (8 mo. ago)

G Orridge

5/5 Stars
JMS have been incredible throughout our house selling process. They are easy to contact and efficient with every step of the way, it is also nice to have constant communication with the same person throughout. I would highly recommend JMS for anyone selling a house.... Read more
Seller
9th May 2024 (8 mo. ago)

R majek

5/5 Stars
I have had an excellent experience with JMS Lettings, their professionalism and responsiveness is outstanding. The staff members are friendly, knowledgeable, and go above and beyond to ensure a smooth and seamless experience. I highly recommend.... Read more
7th May 2024 (8 mo. ago)

T Vardy

5/5 Stars
We recently sold our house and needed to move quickly and Ben was fantastic. The photos he took of our home were top quality and he was extremely helpful throughout the whole process. Ben knew we needed to sell our house quickly and was very proactive and we never had to chase him for an update. Although we dealt with Ben primarily, whenever we spoke to any of the team, they were friendly, professional and reliable. Sometimes when you have to speak to another person and ask them to pass a message on, you wonder if they will actually remember to pass on the information, but this was never the case; if Ben was busy, I would pass a message to the team and he would ring me back quickly. I would recommend JMS sales and lettings to anyone.... Read more
Seller
1st May 2024 (9 mo. ago)

L Morley

5/5 Stars
I can highly recommend JMS. They were the 3rd estate agent I had used and the best by a long way. I can’t thank them enough for selling my bungalow . Josh and Ben’s customer service skills are excellent 5 ??... Read more
Seller
25th Mar 2024 (10 mo. ago)

I HrOub

1/5 Stars
They are disgusting when dealing with tenants, especially tenant with darker tones. PLEASE AVOID THEM... Read more
Tenant
11th Mar 2024 (10 mo. ago)

I Hroob

1/5 Stars
Upon moving into the property, I was disheartened to find that its condition did not match the expectations set by the photos provided online. Specifically, the carpet was notably dirty, and the cleanliness of the toilet was far from satisfactory. PLEASE BE AWARE as I got scammed.... Read more
Tenant
11th Mar 2024 (10 mo. ago)

Anonymous Homeseller

5/5 Stars
So far, so good!... Read more
Seller
8th Mar 2024 (10 mo. ago)

J Yiu

5/5 Stars
Great people! JMS have been extremely helpful and friendly. Josh was our main contact and he was amazing! Thank you!... Read more
5th Feb 2024 (1 year ago)

J Moyo

5/5 Stars
Very impressed by the service provided by Caryn Randall. Caryn was very efficient, helpful and polite in dealing with issue at hand. Highly recommended.... Read more
7th Dec 2023 (1 year ago)

T A-Lee

5/5 Stars
Great service in selling our house. Ben was very honest and realistic, not a pushy sales person. Would certainly recommend JMS.... Read more
Seller
29th Nov 2023 (1 year ago)

S Fallon

5/5 Stars
Very happy with the service we received from Tim and Ben. Ben was extremely professional, friendly and knowledgeable. He provided very useful advice for us with regard to our house sale, would definitely use again & recommend... Read more
Seller
20th Nov 2023 (1 year ago)

D Hancock

5/5 Stars
Great service, Ben and the team are very helpful. A1 communications. I am sure I will be using their services in future if needed.... Read more
21st Dec 2022 (2 years ago)

S Pryce

5/5 Stars
Very professional, with excellent attention to detail. Thank you... Read more
26th Nov 2022 (2 years ago)

A Close

5/5 Stars
I’m a landlord that had two properties with another management agent and I was recommended JMS when I added to my portfolio. I would highly recommend Dawn and the team at JMS and have now transferred my two original properties to them. I feel in safe hands in the knowledge that they are working tirelessly in the background so that I can concentrate on other things.... Read more
Landlord
16th Nov 2022 (2 years ago)

S P

1/5 Stars
Not even being able to pay up to 12 months rent in advance on top of the deposit and being able to move in immediately can get you to even applying for a property these days.... Read more
Tenant
5th Nov 2022 (2 years ago)

M Pulford

2/5 Stars
My experience isn't related to the firm but the person who dealt with me. I found her to be uninterested, lack of knowledge about the houses and generally not bothered. But its ok, the business went elsewhere.... Read more
21st Oct 2022 (2 years ago)

Amber

1/5 Stars
Horrendous customer service. Becky is an extremely poor property manager and has put me off ever letting with this company - if she can’t be bothered to offer customer service and be helpful before you let than it’s only a given once you move in this will get worse. Would warn landlords not to list here because she doesn’t care about getting your properties let - she doesn’t like to communicate with your prospect new tenants - she is costing you money.... Read more
Landlord
16th Oct 2022 (2 years ago)

D Mnich

5/5 Stars
Very good company, they provided fantastic service. They have very professional approach, every issue they resolved very quickly, and made the process of renting very pleasing. Highly recommend renting with JMS not only for their affordable and great properties but also warm and helpful people that will make the whole experience 100x better.... Read more
9th Jul 2022 (2 years ago)

J Burton

5/5 Stars
I was a tenant in one of the properties managed by JMS for three years. From start to finish they (especially Dawn) have been helpful, easy to deal with and professional. Anytime anything needed doing at the property they would sort it out immediately and satisfactorily. Wouldn't hesitate to use them again should the need ever arise.... Read more
Tenant
1st Jun 2022 (2 years ago)

R Thurairaja

5/5 Stars
JMS Sales & Lettings particularly Dawn has been brilliant! We had let our 1st property through another agency initially. With our next property, we contacted JMS Sales and Lettings for information and a quote. Dawn was so helpful and very knowledgeable about the letting market. We wanted an agency who would manage our property fully hassle free but equally be informed about any significant issues and decisions. We have been very happy with their service and now will arrange for our 1st property to be managed by JMS as well. Thank you very much Dawn for your great service!... Read more
Landlord
1st May 2022 (2 years ago)

D Mark

5/5 Stars
Me and my partner were searching for a house within Nottinghamshire and viewed one with JMS. We then decided to only view with JMS as their customer service was excellent compared to others we tried. We are now happy in our new home found through JMS!... Read more
Buyer
14th Feb 2022 (2 years ago)

N R

5/5 Stars
Extremely helpful and responsive agent. Found us tenants quickly and made the whole process smooth and straightforward. Main contact was Dawn but the whole team have been terrific.... Read more
Landlord
26th Jan 2022 (3 years ago)

A Sykes

5/5 Stars
Amazing service from start to finish. Can't recommend them enough nothing was ever too much trouble. Always at the end of the phone or email.... Read more
28th Nov 2021 (3 years ago)

H Alcoe

5/5 Stars
Excellent company and service would highly recommend... Read more
5th Nov 2021 (3 years ago)

A Hemmings

5/5 Stars
We switched the full management of letting our house out with JMS after some really bad luck with tenants. I was actually all set for selling up as being a landlord is probably one of the most stressful things I've done. Dawn instantly assured me that it was worth one more go and literally took all the stress away. I can't believe how easy it was and every worry or question I had, Dawn was always one step ahead of the game and had it sorted. Dawn found the perfect tenants for us in a matter of days and they moved in without any hitches. I'd definitely recommend using a smaller independent agent as you get that personal service feeling. Thanks Dawn and co, looking forward to a long letting relationship with you.... Read more
Landlord
7th Sep 2021 (3 years ago)

J Weston

5/5 Stars
I changed my letting agency to JMS, as I was looking for better all-round service. JMS sent their joiner to fit new internal doors & ironmongery at my property, giving it a "lift" before my next let. Dawn and her team soon found me suitable tenants within the week, good service.... Read more
Landlord
1st Sep 2021 (3 years ago)

K Hyde

5/5 Stars
I have used JMS for many years and always had excellent service, very professional and thorough. No hesitation in recommending their services.... Read more
8th Aug 2021 (3 years ago)

S Guiver

5/5 Stars
We were letting out our property for the first time and we have been incredibly impressed with the service we have received from JMS. Dawn guided us through everything we needed to do in a highly professional and efficient manner. The property was marketed across major portals on the day we appointed JMS as our agents and tenants moved in 8 days later. We look forward to this fantastic level of service continuing for long into the future.... Read more
Landlord
1st Jul 2021 (3 years ago)

M P12

5/5 Stars
Very easy to deal with and friendly staff. Highly recommended.... Read more
23rd Jun 2021 (3 years ago)

S Zakaria

5/5 Stars
As a new landlord I found JMS Lettings to be quick to respond and professional in how they advertise and located potential tenants. Whilst I’d like the opportunity to take on the responsibilities personally I have every confidence in them being able to manage in my place with the same care and attention.... Read more
Landlord
21st May 2021 (3 years ago)

L Yates

5/5 Stars
Been renting from these guys for 10 years, always great service! Dawn is a star!... Read more
Tenant
1st May 2021 (3 years ago)

C Alexander

5/5 Stars
My new landlord they have been very responsive and professional I look forward to a long tenancy with them... Read more
Tenant
22nd Apr 2021 (3 years ago)

C Stone

5/5 Stars
I am a landlord who has used JMS for the past 12 years. In all that time they have been exceptional. I have worked with Dawn consistently and her knowledge and professionalism is superb. I have had great tenants, very few breaks in income and have been able to provide a great service to my tenants. JMS are always on hand and being distant they provide me with peace of mind and the knowledge that my property is secure. I had tried two other local agents before JMS who failed to find a tenant in a period of six months, JMS found me a perfect match within a week. Would highly recommend.... Read more
Landlord
25th Feb 2021 (3 years ago)

E Harrison

5/5 Stars
I have rented my property out via JMS for a number of years now and the standard of service is exceptional. It hasn’t always been easy in the past but as soon as they took over managing it they took away a lot of the worry and stress and have been very helpful and considerate during difficult times. Dawn and Becky are very supportive and Its never been vacant for long in between tenants and I always feel comfortable asking their advice and trusting them to manage my property with care and confidence. Thank you very much!... Read more
Landlord
17th Feb 2021 (3 years ago)

A properties

5/5 Stars
Having been introduced to JMS a number of years ago, I can genuinely say that they’ve always been a great asset to us; friendly, helpful, professional and knowledgeable. Consistently delivering excellent service... Dawn and Rebecca (and the rest of the team too!) are always on hand to speak with and help with any issues and/or queries from us or indeed communicating with and assisting our tenants. They keep us informed and up to date on all current legislation and can be relied upon to give good impartial advice. Anyone looking for a professional company to help manage their properties or a potential tenant looking for a well-managed property to rent would be happy with the team at JMS!... Read more
Landlord
21st Jan 2021 (4 years ago)

J swan

5/5 Stars
Great estate agents would highly recommend !!... Read more
23rd Dec 2020 (4 years ago)

C Pinfold

5/5 Stars
JMS has been our letting agent for 8 years and they have always provided an excellent service. They can always be trusted to do the right thing and their communication between all parties is excellent. In our experience they provide an all round first class service.... Read more
Landlord
30th Nov 2020 (4 years ago)

D Scott

5/5 Stars
JMS have managed a property of mine for over 20 years. They have always been very professional and provided an efficient service responding to tenant and landlord issues quickly. I have always been informed of the state of the property.... Read more
Landlord
24th Nov 2020 (4 years ago)

P C

4/5 Stars
JMS Lettings provide me with a managing agent service for my HMO. I have been very happy with their support and would recommend them.... Read more
Landlord
24th Nov 2020 (4 years ago)

P Helley

4/5 Stars
I have been a client of JMS Property Management for several years, and they have managed my four properties in a professional manner, respond to my questions promptly, and keep me informed regarding new legislation for Landlords. I receive comprehensive property inspection reports, and rents received are paid to my bank on time. I can recommend Dawn and her team with confidence. Peter Helley... Read more
Landlord
21st Nov 2020 (4 years ago)

B rigby

5/5 Stars
I have done contracting work for JMS and previously LP Lettings for many years and have always found them professional and efficient.... Read more
17th Nov 2020 (4 years ago)

A clark

5/5 Stars
Excellent team always friendly and helpful, any issues are sorted promptly. Couldn’t ask for a better service. I would like to think of the all team as friends as that’s how they make you feel. Thank you... Read more
15th Nov 2020 (4 years ago)

A Beaumont

5/5 Stars
I have been renting my accomodation from JMS Property Management for roughly 6 years. In the time that I have been there I have always been happy with the friendliness and quality of service they have provided. If any problems crop up I only have to give them a call or pop into the office and either Dawn or Becky will do there best to get it sorted as quickly as possible. I never feel like they are checking up on me and they only get in touch when an inspection is due.I wouldn't hesitate in recommending them to both family and friends if any of them needed to rent a property.... Read more
Tenant
12th Nov 2020 (4 years ago)

A DK

5/5 Stars
Dawn & her colleagues are extremely helpful and resourceful. I would like to thank the JMS Lettings team for supporting our service users to secure good housing solutions.... Read more
12th Nov 2020 (4 years ago)

G Westcott

5/5 Stars
JMS have looked after the management of our small development (15 flats) for over 10 years. They are very professional, efficient and more importantly, friendly and any problems we have they deal with in a very timely manner and take into consideration all costs. The team are always there to assist us in the day to day running and throughout any crisis we may have. Thank you for your support and assistance over these many years.... Read more
12th Nov 2020 (4 years ago)

K Platt

5/5 Stars
We've managed our rental with JMS Lettings for over 8 years now and have always been impressed with their level of service, especially as we no longer live locally. They're continually on point with keeping us informed of any issues with tenants and property maintenance, offering valuable help in resolving these and ensuring we keep a good relationship with tenants and stay competitive in the rental market. Thank you to the JMS Lettings team!... Read more
Landlord
12th Nov 2020 (4 years ago)

A Henares

5/5 Stars
Following my mother going into a care home, we rented her house out through JMS. They were both efficient and effective, as well as proving excellent customer service.... Read more
Landlord
10th Nov 2020 (4 years ago)

A Stockton

5/5 Stars
We have worked for JMS for over a number of years and have found them very helpful and professional. Dawn always goes the extra mile. Would highly recommend.... Read more
9th Nov 2020 (4 years ago)

Wayne

5/5 Stars
I have been using JMS Property Management to manage my property for many years. They have been professional and extremely helpful when catering for my needs. They have provided advice based on their many years in property management which for me has been evaluable. I would fully recommend JMS to anyone who is looking for a professional company to manage their property.... Read more
Landlord
8th Nov 2020 (4 years ago)

Y Bearne

5/5 Stars
I have been renting for 6 yrs with J. M. S, If I have a problem, I only have to ring up or pop in to the office, and Dawn or Becky will sort me out with the landlord. They always let me know when a house inspection is going to happen, or ask me if it's OK to come in if I am not there. I always check if I can make certain changes in the house, any changes I have made, I will put back if I leave the house. I find the new office very welcoming and the staff are very friendly.... Read more
Tenant
21st Oct 2020 (4 years ago)

F Razvi

5/5 Stars
I used JMS Lettings for many years and always found them to be very professional, transparent and fair in their dealings. Regular quarterly checks and feedback, and the rents and statements always received on time. I have no hesitation in recommending their services particularly Dawn.... Read more
Landlord
9th Oct 2020 (4 years ago)

M Causon

1/5 Stars
Our deposits were managed by JMS Property Management, formerly LP Asset Management. They attempted to charge me the full £250 for a filthy mattress, repainting of two walls, replacement of a lightbulb and communal charges. Fair enough- the lightbulb did need replacing. Luckily I had an email receipt documenting the date and address of a new mattress delivery at the beginning of the tenancy. I used this mattress for the entire two years I spent at the property, sealing the disgusting one (that they deemed fit for purpose) in the bag that the new one arrived in. In addition to that, I had taken pictures of the room at the beginning of the tenancy. The pictures they provided as evidence were merely the general inventory check before we moved in and pictures after we moved out. Despite their attempts to hone in on any issue with the room in the latter of these documents, the inventory check lacked the sort of clarity and thoroughness required to make claims about damage done, specifically on the bed and walls in question. 1000 high quality pictures of a damaged item prove nothing if there isn't a good enough picture beforehand to compare it to. It was therefore difficult to suppose that the damage was done by me. Actually, it was impossible because I know it wasn't me who did the damage. For this reason, they dropped the charges of the mattress and walls. Some of the communal charges were ridiculous too- charging for 4 chairs despite claiming only 3 were damaged, charging full price for items when they clearly weren't new when we received them, a lack of understanding that two years in a house can lead to fair wear and tear of certain things etc. In the end, after they took off my mattress and walls, I was willing to accept the other charges, despite a bitter feeling of injustice. Perhaps if I was to make this review constructive for JMS- rather than throwing around blame for damaged items, reflect on your ineptitude to provide proof before charging people. Treat tenants fairly and honestly. Take into account fair wear and tear, especially for longer tenancies. Don't expect gratitude if you remove unnecessary charges. For anyone who is thinking of using JMS- make sure you take excessive pictures of everything. If you have any problems with the house, make sure to email for later proof. If you have a wobbly chair leg, no matter whether it's tolerable, tell them. If you believe you are being overcharged for items, ask for an invoice. If you believe you are being wrongly accused of causing damage, in excess of wear and tear, ask for direct evidence that shows this. Question everything, expect the worst. Good luck. Hopefully, JMS will reflect on their bad reviews and try to be more honest with their clients.... Read more
Tenant
6th Oct 2020 (4 years ago)

D Diamantopoulos

5/5 Stars
Very helpful!... Read more
22nd Jul 2020 (4 years ago)

A Turner

5/5 Stars
We have been with JMS for nearly 2 years I have always found them friendly professional and helpful I have had no problems at all Well Done Team JMS **... Read more
20th Sep 2019 (5 years ago)

Z Cooper

1/5 Stars
Tried to blame us for damage created by the previous tenants. As well as very unhelpful with a faulty boiler. And very rude. Avoid at all costs!... Read more
8th Sep 2019 (5 years ago)

C Lycett

1/5 Stars
Wouldn't even give them a 1 star if I could give them 0, sadly Google won't allow that. Payed my rent 6 months up front, and because me and my partner aren't willing to let a random guy in our flat to fix the boiler in the week because we are at work, we can't have our boiler fixed so we have no hot water. If we want to get another plumber in that can do weekends or after 5pm then we have to pay for it ourselves The older lady who always deals with us is constantly rude and condescending, not just to me but to my mother who also rang up enquiring about something. I've had countless problems with the flat; I haven't had a peep hole for the 2 months I've been there and I've been fobbed off every time, the washing machine was broke when we first moved in, which in fairness to them they fixed in less than a week, but only after I had yet another condescending woman come around first because they thought it was just because I didn't know how to work a washing machine instead of it actually being broke, The heater in the front room is broken and hasn't been fixed, every time it's turned on it trips the fridge but that's not been fixed, The boiler has been broken for 2 weeks now, we have 1 minute of hot water before it hurts cold and that is only after turning it on boost for 2 hours before, and then we were told that because we are at work in the week 9-5 that we would have to have the plumber get a key from the agents and let himself in and out to fix it, then because we're not comfortable with that (understandably I'm sure) she was rude and told me I would never find a plumber willing to work on the weekend or after 5pm and if I did I would have to pay for it myself. I have never, in the 6 years of renting properties, have I EVER encountered such rude, unhelpful, condescending customer service. 2 days I was calling them with no reply to complain with no answer I can not wait for my 6 months to be up and to leave this property because I for damn certain won't be going with this disgusting 'property management' again and I advise no one else does.... Read more
Tenant
17th May 2019 (5 years ago)

A Baker

1/5 Stars
Tried taking money from our deposit from damage the previous tenant left. Unhelpful when things needed repairing. Confrontational and blame you for everything rather than doing their jobs. Unprofessional and would definitely never use them again!... Read more
Tenant
10th Apr 2019 (5 years ago)

L Smith

1/5 Stars
Recently had an agent visit our shared house to show a vacant room. Ourselves and the landlord weren’t warned she was coming, she didn’t knock and just let herself in whilst we were at home, less than five minutes before the prospective tenant showed up. She became annoyed and somewhat confrontational when the keys to one room were missing (later learned they were in a lockbox which only the landlord has the code to) and started going through our own keychains looking for them. She didn’t know which rooms were vacant and so tried to gain access to our rooms. Her attitude was really unprofessional and frankly embarrassing for ourselves and most likely to the detriment of the potential new tenant, as we were totally caught off guard and so were nowhere near as welcoming as we could have been!... Read more
Tenant
21st Mar 2019 (5 years ago)

M Arms

1/5 Stars
Extremely unprofessional, didn't listen and personally insulted me when I made a query about their service.... Read more
20th Jun 2018 (6 years ago)

B Smith

1/5 Stars
when you move out... move the tooth brush.. really???... Read more
28th Oct 2015 (9 years ago)
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