C Laken
My partner and I recently purchased a house through Joanna Tiley Estate Agents. We couldn't believe how abrupt and rude Joanna and some of her staff were over the phone, when dealing with us and our enquires. Information was sometimes withheld or not passed on and we were met with unforeseen hurdles when we moved in like rubbish/furniture still left in the house and a prepayment electricity meter still in place.
The most disappointing tactic we discovered however, was the last and final offer, during "negotiations". We have since found out from others that have been involved with Joanna Tiley Estate agents that after your first offer, JT will tell you that the seller only wants your last and final offer submitted as there are "other sellers" interested.
A first time purchase for my partner and I, which should of been exciting, left us with quite a bitter taste in our mouths.... Read more
Buyer
23rd May 2025 (7 weeks ago)
J Ince
I recently used this company to purchase a house in Winford. They were great to deal with and very helpful along the way.
Thank you very much... Read more
Buyer
14th May 2025 (8 weeks ago)
R Hester
Excellent to do business with. really professional througout a very stressful house sale, well informed and enthusiastic, really know their stuff and so good at resolving every hurdle we faced - would recommend them unconditionally :-)... Read more
Seller
14th Apr 2024 (1 year ago)
J Parker
Such lovely people working here. Viewed a property recently and the estate agent (Leigh?) was proactive in finding out what we were looking for to help find the right property for us. We have just had an honest evaluation of our current house ready for selling. If we do decide to sell, we will use Joanna Tiley and her team. Joanna is very knowledgeable and friendly.... Read more
Seller
11th Jan 2024 (1 year ago)
S Ganesan-Chant
A very positive experience working with Joanna. Very helpful in getting the parties to work together and keeping on top of the transaction. Thank you so much for your assistance.... Read more
27th Apr 2023 (2 years ago)
H Vestaskew
Joanna Tiley and her team helped with the very long process of selling our first home. This took a long 12 months due to the market but we couldn't have asked for better service. They were prompt, reliable and always able to answer our questions which weren't always easy! Special thanks to Liz Edwards (Branch Manager) who handled most of our endeavours with professionalism and care. We will definitely recommending to friends/family and using again in the future! Thanks again, Holly & James... Read more
Seller
30th Mar 2023 (2 years ago)
D Morley

I noticed Nicola Roberts’ recent review but must say she has a rather distorted view of what really happened. We were actually the owners of the house she refers to. Yes, she did put an offer in after her viewing - but this was, in fact, less than the guide price.
Unfortunately for Nicola, another couple had viewed the house previously and immediately offered full price the same day as Nicola. This couple were also able to proceed straight away having just agreed the sale of their house. Hence, we accepted their offer and instructed the agents not to take any more bids.
I note that Nicola says she was ‘prepared to go well above asking price’. Funny thing was, she started off offering below asking price and, at best, only ever formally matched the other offer. She may have been ‘prepared’ to go well above - but never actually did. So, contrary to her statement, she did indeed have a fair shot.
Not content with this, Nicola then posted a letter to us a few days later. In this, she explained how disappointed she was not to be given a fair chance, how she would be a good person to sell to, what she and her partner did for a living etc and that she was prepared to make a much higher offer (an offer that never materialised by the way). Clearly, she was desperate but this was not the way to go about it and it left a bad taste.
Unfortunately for Nicola, we were not the kind of vendors looking to start a bidding war and exploit the market. All we wanted was a fair price for the house and once someone met that, we agreed to sell to them.
We wanted to be vendors with integrity and, even if Nicola did put in a higher offer, this would have been after we’d agreed to sell to the other couple. Money does not always talk.
In contrast to Nicola’s views of Joanna Tiley, we were nothing short of impressed. The time, energy and effort made in ensuring the sale went through and the chain kept intact was very much appreciated. We would have absolutely no hesitation in recommending Joanna and her agency.... Read more
Seller
2nd Nov 2022 (2 years ago)
N Roberts

All you ask for in life is to be treated fairly and with kindness and in our dealings with this agency we really don’t feel that we were. As I write this review I am still in utter shock at the unprofessionalism and insolence shown. My partner and I had been looking for a property for just over a year, so you can imagine that when we found the house of our dreams, we were delighted. We were encouraged to learn that we were only the second viewers of the property and that it was clear to see that we showed more interest than the previous viewer. We made it known that we were incredibly interested and wasted no time in submitting an offer immediately after viewing; we were prepared to go well above asking price to achieve the sale. What came after this, I did not expect; I was spoken to in an incredibly rude and dismissive manner and was told that the property had been sold to another couple. In our desperation, we urged the agency to put in a higher offer which they reluctantly agreed to do. We then received an email informing us that we were unsuccessful. I rang to ascertain what had happened and was told that it had been sold to a couple who were on their database who had a viewing earlier in the week. We were told not to put any more bids in as going back and forth to the vendors would annoy them. We were so disappointed and saddened by this experience. We really don’t feel that we had a fair shot. Thankfully we have now found our perfect home with a fantastic agency.... Read more
Buyer
1st Nov 2022 (2 years ago)
J sipson
Came from London to view a property listed with this agency.
After coming back down from London for a second visit found out from agent that the seller had wanted to list the property at a much higher price, but that the agent had told them to list it at the lower price to attract interest. The sellers minimum price they would accept was actually well above the guide price and our maximum budget, which we had been clear out with the agent from the outset.
The property on Silver Street was going to sell anyway, so there was absolutely no need to waste our time and be misleading.
If being a good estate agent means having to lie to people then it's no wonder no one likes them.... Read more
2nd Oct 2022 (2 years ago)
T Tanner
Enjoyed dealing with Joanna Tiley estate agents , staff where very professional, friendly and helpful regarding the sell of our property- Highly Recommended 10/10... Read more
Seller
2nd Aug 2022 (2 years ago)
S Jones
Great service!... Read more
18th Jul 2022 (2 years ago)
J Morris
We are so thrilled that we chose to sell with Joanna Tiley. Joanna and her team, Liz, Nicola, Sue, and Louisa, were all absolutely superb and a real joy to deal with. So professional, dedicated, friendly and helpful. I felt confident throughout that we were getting the best possible service in the sale of our home. The photos and brochure for our house were excellent and taken with great care, not to mention the value for money was also excellent.
I would recommend Joanna Tiley Estate Agents to anyone. Thank you so much to you all!... Read more
14th Jul 2022 (2 years ago)
Quite simply, Joanna Tiley and her team could not have been more helpful and easy to deal with. Exceptional levels of service, very friendly and amenable, always looking out for your best interests. We are so thrilled we sold through Joanna Tiley, I would recommend her in an instant to anyone.... Read more
Seller
5th Apr 2022 (3 years ago)
T Richmond
Fantastic staff and really know what they are doing. Definitely recommended.... Read more
11th Feb 2022 (3 years ago)
B Roe
Joanna and her team have been amazing, it felt as though we had our own personal agent right from the beginning with excellent speed of getting onto the market. Great communication and the personal touch throughout the process from a very professional team, with a huge drive to get things done efficiently. Thank you all, you pulled it out of the bag on numerous occasions!... Read more
Seller
6th Feb 2022 (3 years ago)
A Beach
From start to finish we had professional service and attention from Joanna and the team. When we are ready to move we will definitely be using this team again... Read more
29th Jan 2022 (3 years ago)
M Brown
Excellent and professional is all I can really say, Joanna and her team provided an excellent service and the property sold very quickly after a poor experience with the previous agent... Read more
Seller
17th Jan 2022 (3 years ago)
F Nightingale
Very helpful, proactive and good service.... Read more
9th Jun 2021 (4 years ago)
R Jones
Jo shared some great tips on how to prepare our house for sale. Then sold our house for asking price almost immediately.
Jo Tiley actually sell your house instead of being a glorified chaperone. Can't recommend highly enough.... Read more
Seller
21st Sep 2020 (4 years ago)
B Bonner
Experienced Estate Agent in the Chew Valley area... Read more
14th Aug 2020 (4 years ago)
A Griffiths
Cracking place for the sell of houses... Read more
Seller
20th Jun 2020 (5 years ago)
E Stinchcombe
Excellent Estate Agents. Highly recommended!!!... Read more
20th Mar 2020 (5 years ago)