A Jones
Very helpful staff, most obliging, kept me updated. Thanks to all, especially Matthew.... Read more
30th May 2024 (1 year ago)
S Maley
Had to originally enquire 3 times to get a viewing (Rightmove, then email, then had to call as no response).
Had an initial viewing on a property - no follow up or any type of communication followed.
Asked to arrange second viewing.I Followed up with questions on email. No response after 2 weeks, so chased - no response again.
Very difficult to do business with; I’ve given up.... Read more
7th May 2024 (1 year ago)
I have dealt with many Estate Agents but Jones Peckover has proven to be the best I have dealt with. The communication was outstanding, was always kept up to date by either phone or email. There have been some staff changes over the last couple of years in Denbigh, but I do have to say the Abergele Manger was outstanding, friendly, knowledgable and nothing was too much trouble for her. I would definitely recommend Jones peckover after the service I received.... Read more
Buyer
7th Apr 2023 (2 years ago)
A Jackson
Good service got prompt response from my initial enquiry which was nice as some estate agents don't seem to follow up on enquiries..... Read more
12th Mar 2023 (2 years ago)
1 star is 1 star too much!
Rude, unhelpful disinterested lazy staff!
Estate agents generally have a poor reputation, but the Denbigh office for this crowd are really scraping the bottom of the barrel for estate agents and I’ve bought and sold many houses... Read more
Buyer
23rd May 2022 (3 years ago)
S roe
Terrible communication .. promised ring back that did not happen! Promised to send details of legal pack that never happened! Always told by person dealing with auction ... not available! ????... Read more
22nd Feb 2022 (3 years ago)
B House
Told will be called back after making an offer (wasn’t a silly one either), but after one week had to ring again to chase up. This happened 3 times! Terrible communication. Going to contact the owners direct... Read more
2nd Feb 2022 (3 years ago)
Tina
Absolutely shocking. ( Abergele )
Put offer in on house, heard nothing back, rang them after 5 weeks for them to say my offer was only one received, found out 3 weeks later from a local taxi driver that house had been sold to someone else and they don’t know why I wasn’t informed, so because of this I’ve lost out on the property and many more as I stopped looking. Mad isn’t the word !!!!!!... Read more
Buyer
21st Oct 2021 (3 years ago)
D Maguire
We have been looking at rental property with high street agents and the service on the whole has been awful.
Jones Peckover stand out as the best by a mile, friendly knowledgeable staff who responded to queries promptly.
Well recommended to help reduce the stress of moving.... Read more
9th Sep 2021 (3 years ago)
D Lea
It was ok... Read more
2nd Aug 2021 (3 years ago)
Sold 2 properties recently with this company.Excellent advice and service from beginning to end.Agents always professional but friendly.Highly recommended.... Read more
Seller
13th Mar 2021 (4 years ago)
A Young
Always an excellent service. We purchased our house from this firm. Which went very smoothly and the company was very helpful.... Read more
Buyer
27th Jan 2021 (4 years ago)
L Downing
Great staff with fantastic and professional customer service. Especially Dawn.... Read more
16th Oct 2020 (4 years ago)
N Leonard
Dawn and Charlotte are great. Helpful, professional, friendly and supported us through both our sale and purchase.
Dawn worked so hard to ensure we achieved our full asking price and both Dawn and Charlotte worked to ensure we progressed to an early sale without a hitch.
Just Perfect!... Read more
Seller
12th Mar 2020 (5 years ago)
S Cossey
Just wanted to say again , a big thank you to Dawn and Charlotte for helping us with our sale , they really took out all the stress for us and were a pleasure every time we contacted them with questions that we had and reassured us every step of the way and nothing was too much trouble . Thank you ladies would definitely use you again .... Read more
Seller
10th Jan 2020 (5 years ago)
K Chin
Staff are very helpful and helped complete quickly... Read more
24th Nov 2019 (5 years ago)
D James
What a shambles of a company they advertise there open Saturdays but no one ever there when u try and get I contact with certain people in there Charlotte they say they are out of the office got passed from pillar to post would defo stay clear of this company bunch of tossers... Read more
13th Nov 2019 (5 years ago)
A Gale
Website is not very fast or easy to work through! Too many clicks to find anything.... Read more
5th Nov 2019 (5 years ago)
Kate
Useless.... Read more
30th Sep 2019 (5 years ago)
S Spooner
Dawn Parry was blunt from the start when I enquired about one of their properties for sale. She should not be selling anything let alone someones property. At the end of our emails, Instead of arranging a viewing she said " I will give you a call within the next few days and arrange an alternative date." as I was not able to do the one time offered to me. Two weeks later I contacted Dawn asking why she had not contacted me, she said she did not have the correct number. I asked why she did not email me if that was the case and Dawn replied with "I have received 100s of emails regarding this property and did not have the time to trawl through them all again." Exactly what you want from an estate agent, Good Job Dawn!
A customer service course may do well for Dawn. Makes sense that the only good review is from someone who shares the same surname... Do not sell your property with Jones Peckover as they just "Don't have time"....... Read more
30th Sep 2019 (5 years ago)