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- Kelvin Francis
Kelvin Francis
Opens tomorrow at 9:00am
362 Cyncoed Road, Cyncoed, Cardiff, CF23 6SA
Kelvin Francis are an estate agent in Cardiff. They mainly list properties in CF23, CF3 and CF14. Over the last 6 months, they've listed 90 properties, with 42 currently on the market. Most of the properties listed have 3 bedrooms. They list properties for sale on Rightmove and OnTheMarket.
Opening hours
- Monday 9:00am - 5:30pm
- Tuesday 9:00am - 5:30pm
- Wednesday 9:00am - 5:30pm
- Thursday 9:00am - 5:30pm
- Friday 9:00am - 5:30pm
- Saturday 9:00am - 5:30pm
- Sunday Closed
View all details
Kelvin Francis Reviews (65)
Have you used this agent?
88%
3%
3%
0%
6%
All (65)
Seller (17)
Buyer (16)
Landlord (1)
Tenant (9)
General (22)
G Crwys-Williams
We used Kelvin Frances to market and sell our home in Lisvane, Cardiff. They were exceptional throughout, from the marketing to the viewings and all the way through a complex path to exchange. The team was always available, proactive, professional and flexible. All in all, outstanding.
Seller
6th Jun 2025 (5 weeks ago)
D Mfon
I cannot recommend Kelvin Francis highly enough for their outstanding professionalism and tailored approach to estate agency services. From start to finish, they demonstrated a level of expertise and dedication that made what could have been a challenging process feel seamless.
A special mention must go to Mark, whose exceptional commitment, knowledge, and problem-solving skills were the key reasons everything went so smoothly. Mark went above and beyond at every stage, ensuring that potential setbacks were swiftly managed and that I was always informed and reassured. His proactive approach and attention to detail were truly second to none.
It's rare to come across someone as dedicated as Mark, and I sincerely hope his hard work and invaluable contribution are recognised by his team. He is a true asset to Kelvin Francis, and thanks to him, what could have been a stressful experience turned into a straightforward and positive journey.
If you're looking for an estate agent that combines professionalism with a truly personalised service, look no further than Kelvin Francis—and if you have the opportunity to work with Mark, you're in the best hands possible!
3rd Mar 2025 (18 weeks ago)
S Austin
I am so pleased with the service I received from Kelvin Francis. From initial contact through to sale, I felt complete confidence at every stage. Jan and Mark were so easy to work with; professional, experienced, kind and trustworthy. Communication is key when selling property and I was kept updated regularly with progress. Easily the most seamless and comfortable property sale I've been involved in. Thank you.
Seller
22nd Feb 2025 (20 weeks ago)
W Abbott
We sold our house through Kelvin Francis after a recommendation from a friend who had received excellent service. This was the best decision we could have made as they were fantastic. Jan came out to value the property, and he was able to spot the features of our house and was far more personable than other agents who also came for a valuation. We agreed a reasonable sale price and had accepted an offer within a week of being on the market. The sales team were very efficient, I had a weekly update from Mark or Barbara and we were able to exchange contracts in a very reasonable time frame. Very impressed with the whole team and would recommend to anyone.
Seller
11th Feb 2025 (21 weeks ago)
D Harris
Buying my new home through Kelvin Francis has been an absolute pleasure. From offer, acceptance and to completion the attention was superb. Personal service at the very highest level.
Buyer
6th Feb 2025 (22 weeks ago)
M H
We made our house purchase through Kelvin Francis and can only say their service is exemplary and a real standout in the whole industry. Tony and Barbara were responsive and demonstrated great patience with any request we had and they made the whole process, which can be quite daunting, so much easier for us. If we ever were to sell our new home, we would definitely choose them to do so. A very big thank you to them.
Buyer
23rd Jan 2025 (24 weeks ago)
A Khan
I used Kelvin Francis to sell my brothers home recently. I first met Jan to value the property, he was very professional and knowledgeable and gave me great confidence in the company and team. The marketing and sales process was efficient, and I was regularly updated throughout on viewings and offers. Finally with a very robust sales progression process, we exchanged on the sale in a very good time frame.
Overall very impressed with all the team, and I wouldn’t hesitate to recommend them.
Seller
12th Nov 2024 (7 mo. ago)
M Powell
Recently purchased through Kelvin Francis and we experienced an outstanding service from everyone we dealt with from initially viewing the property through to sales completion. The whole team are extremely knowledgeable, professional and personable.
Buyer
29th Oct 2024 (8 mo. ago)
T Jones
Recently sold my house through the Lisvane office and their service from start to finish was excellent - Mark was very proactive and kept us informed every step of the way - Absolute 5 star service - Thank you !
Seller
8th Oct 2024 (9 mo. ago)
J Dunlop
Purchased my New property through the Cyncoed office. I could not rate the team highly enough. They were amazing from start to finish with knowledge and empathy no matter what was presented. Communication was out standing and they really go over and above to keep you in the loop over the entire process.
Must give a special mention to Mark, who helped make our process so much easier with great advice as well as being a great communicator between all parties. Also Sarah who no matter how many visits we needed to the property was more than happy to accommodate.
Super team and in all honesty wish I had sold my home with them as well as purchase with them.
Buyer
5th Oct 2024 (9 mo. ago)
C Gelsomini
Kelvin Francis Agency recently dealt with a property sale for us. We found the staff to be very professional and friendly, and communication to be excellent at all times. Progress updates were regular and thorough. A big thank you to all the staff. Kind regards, Glynis and Richard.
Seller
24th Sep 2024 (9 mo. ago)
J Fisher
Kelvin Francis were acting for the sellers of the property I was buying. From my perspective it’s clear why they have won awards for their service - their agent was thoroughly informed about the property when showing it, way more so than many other agents I met with in my search, and their sales progression rep (Mark) has been helpful well beyond the narrow scope of his client, working across the chain to keep all parties informed and everything moving, arranging a meet with the sellers to understand the various features etc. House moves are supposed to be generally pretty horrendous, Kelvin Francis team have worked together to make it painless and pretty stress free.
Buyer
18th Sep 2024 (9 mo. ago)
T Woodward
Kelvin Francis were managing the sale of a property we purchased in Summer 2024. They were highly communicative, acting independently and helpfully throughout the process and substantially reducing the stress involved compared to previous property transactions. We would definitely recommend using them for a sale or purchase. We particualrly appreciated the efforts of Matthew, Carol and Barbara. Thank you!
Buyer
11th Sep 2024 (9 mo. ago)
P Pinnell
I have found Kelvin Francis one of the best Estate Agents in Cardiff with their honesty, and professionalism. I wish to thank Matthew Rees and his team for going the extra mile to help me. They have been friendly, helpful and kind. It was a pleasure to do business with them. Should I need and Estate Agent in the future, I would not hesitate to go with them. I wish Matt and his team every success in the future.,
21st Aug 2024 (10 mo. ago)
E Barton
As first time buyers we were new to the whole procedure of buying a property throughout the whole purchase everyone I've spoke to in the office couldn't have been more helpful especially Barbra! Our purchase took a little longer than we would of liked due to issues higher in the chain Barbra kept me in the loop with what was happening and if she didn't have a answer she made sure to go away and get me one couldn't of asked for better communication!
Buyer
6th Aug 2024 (11 mo. ago)
O Jenkins
Enquired about a property on Rightmove and had a call back promptly to arrange a viewing and register my information and details. Very professional and efficient service
25th Jul 2024 (11 mo. ago)
F Thomason
I have been tremendously impressed with all the staff I have dealt with at Kelvin Francis all the way through from initially putting the house on the market to final completion. Each person involved has kept me fully informed of proceedings and, in my opinion, they have gone above and beyond the call of duty. In particular, Matt was wonderful when dealing with viewers of the house and then, once an offer had been accepted, Mark was fantastic in ensuring the sale went through smoothly. If either of these two were not available, there was always somebody else in the office who was highly knowledgeable about the situation and who could step in.
I very highly recommend Kelvin Francis Estate Agents. I am extremely grateful for the professionalism, knowledge and friendliness of the staff I encountered.
Seller
24th Jul 2024 (11 mo. ago)
A Phillips
Excellent professional service from a dedicated team who exceeded expectations. I would highly recommend Kelvin Francis as the go to estate agents. Best decision we ever made and I applaud you for your excellent customer service.
23rd Jul 2024 (11 mo. ago)
K Alden
We have bought and sold through the Cyncoed branch of Kelvin Francis as have other members of our family. We always find the team professional, knowledgeable about the local market and responsive to work with and would not consider using any other agent if we were to move again in future. We wish to thank Jan, Sarah, Carol, Matthew and the rest of the team for their support in our buying and selling process.
Seller
13th Jul 2024 (11 mo. ago)
Kelly
Excellent service, couldn't do anything more to help the process be as pain free as possible
3rd Jul 2024 (1 year ago)
S Lane
We recently purchased a beautiful house in Llanishen, Cardiff with the fantastic help of Kelvin Francis. From the very beginning, the entire team impressed us with their professionalism and genuine care. They struck the perfect balance, making us feel both valued customers and friends throughout the process.
Mark, our dedicated agent, was absolutely outstanding. He kept us fully informed every step of the way, constantly liaising with solicitors, other agents, and anyone else involved to ensure a smooth transaction. For example, There was a complex negotiation with the seller, but Mark's calm and persistent communication ensured a successful outcome for us. We never felt like we were out of the loop, and his proactive approach took a huge weight off our shoulders.
We also want to extend our thanks to Jan and the team for taking the time to get to know us as a couple and understand our specific needs. Their friendly and supportive demeanor made a stressful process much more manageable. They truly went above and beyond!
Without a doubt, Kelvin Francis are the best estate agents in Cardiff. Their dedication, expertise, and personal touch were invaluable to us. We wouldn't hesitate to recommend them to anyone looking to buy or sell a home.
Buyer
23rd May 2024 (1 year ago)
Anonymous Homeseller
In comparison with other agents, the valuation was quite a bit higher and the price achieved was spot on with what other agents said. It therefore took longer to sell but otherwise they provided a good service.
Seller
2nd May 2024 (1 year ago)
S Premawardhana
Laura and Sharon were excellent in all our dealings with them while we rented a property in Rhodfa Pant Teg. Nothing was too much trouble and service was prompt. We would wholeheartedly recommend Kelvin Francis, Cyncoed Road, to prospective tenants.
Sobhani and Lakdasa
Tenant
30th Apr 2024 (1 year ago)
L Lovell
Kelvin Francis is simply 5 star! From listing our house to completion, they have been informative, supportive and dedicated every step of the way. They will always be highly recommended by our family. Thank you to the entire Kelvin Francis team for your impeccable service ????
Seller
19th Apr 2024 (1 year ago)
L O
Kelvin Francis helped us with buying our new house. I’ll highly recommend them to anyone looking to buy a new property!
Buyer
2nd Mar 2024 (1 year ago)
M (Wads)
I would be very careful about using this company. I had a property with a serious damp issue which Kelvin Francis did not proactively chase the landlord. I had to refer the complaint to The Property Ombudsman who agreed KF were not proactive enough in chasing landlord. The TPO upheld the complaint and was offered compensation for their poor service. So if you want an agent who is not proactive then choose Kelvin Francis
Tenant
31st Jan 2024 (1 year ago)
S Miller
Excellent communication from this very professional estate agent, would thoroughly recommend.
16th Jan 2024 (1 year ago)
M T
Poor Service that is not frightened to use or show any form of Discrimination.
If disabled my advise is avoid this service altogether.
They are only money grabbers and "NOT" a helpful or experienced service. They also lack professionalism.
29th Nov 2023 (1 year ago)
R Crouch
One of cardiff premier estate agents nice staff good choice on properties.
12th Nov 2023 (1 year ago)
A FM
Fantastic staff, efficient, friendly, professional. From making an offer to moving in, they helped the process flow efficiently. They left me a lovely card and welcome pack/bottle of Prosecco for me to move into as well.
Buyer
31st Jul 2023 (1 year ago)
J Castelow
Kelvin Francis has been my tenancy management firm for the past four years living in Cardiff. Prompt, responsive and kind mannered, all my requests and problems have been sorted as soon as, and as conveniently as, possible. When I eventually move on from my rental here I will be sorry to lose them.
Tenant
14th Jul 2023 (1 year ago)
J Walters
These were the agents for a property we rented. All the staff were invariably professional and helpful, carrying out regular inspections and following through on any queries and issues. If I had a property to rent, I would definitely use this company!
Tenant
9th Dec 2022 (2 years ago)
? ???????????
Not really helpful if something on property goes wrong. I usually wait weeks for the agency to answer my emails and months to fix a problem
Tenant
6th Dec 2022 (2 years ago)
L Hughes
Very good ????
29th Nov 2022 (2 years ago)
D Sacchi
Rented a property from Kelvin Francis for a year, always great communication and quick to resolve any issues, would definitely recommend.
Tenant
8th Oct 2022 (2 years ago)
M (Lightningslim)
Generally helpful staff, can be a bit "Laid-back" ;)
4th Oct 2022 (2 years ago)
L Bulley
The whole team were exceptional in keeping me calm, updated and informed through the whole process. They really went the extra mile in ensuring all parties were in the same page throughout the whole process which was a god send! Thanks so much, especially Barbara, who was incredible. Wouldn't think twice to recommend, absolutely superb.
5th Sep 2022 (2 years ago)
L Harrington
We have now bought two properties through Kelvin Francis. The team are superb. Nothing is too much trouble. They’re honest and informative. Head and shoulders above the rest. Thanks all! Lucy, Matt & Ada
Buyer
24th Aug 2022 (2 years ago)
S Kingston
Really nice team, great communication and very reasonable terms of business.
10th May 2022 (3 years ago)
Anonymous Home Buyer
All of the staff were friendly and helpful when I was purchasing my flat with them. Barbara was my main contact and always responded promptly to my queries. I would highly recommend them!
Buyer
22nd Apr 2022 (3 years ago)
Y Knight
Fantastic estate agent in the Wales cardiff ????????????????????????????????????????????????????????????????????????????????????
6th Feb 2022 (3 years ago)
D Elias
Can't thank kelvin Francis cyncoed branch enough. Matt for selling our property so quickly & Barbara for following thro our sale. Both could not do enough for us. Excellent service. Always took my calls and sold our property well over the asking price and within 12 weeks. I would certainly recommend this estate agent to everyone. Nothing was to much trouble. Thankyou again
Seller
14th Dec 2021 (3 years ago)
G Samuel
Though I never thought I would write these words about a lettings agency from 10 years of experience, I have had a fantastic experience finding and getting my tenancy started with Kelvin Francis. Steve G has been responsive, explained the process and not left me wondering what to do next.
I hugely appreciated their inventory check list where with images they have spelled out the condition of the house I'm renting transparently, responded within day turnarounds and have had a personable approach.
We're really excited to be living here and are maybe a year or two off buying our first property, you can guess who we will be checking in with first.
Thanks Steve G and the team, you're crushing the competition.
Gareth
Tenant
24th Aug 2021 (3 years ago)
I 'Diff
Great, long-standing outfit with friendly, efficient staff.
2nd Aug 2021 (3 years ago)
T Lingua
A friendly real estate agent that has been prompt but not pushy in dealing with our house purchase. Would highly recommend and happily work with them again.
Buyer
22nd May 2021 (4 years ago)
P Merrifield
Great company highly recommended
3rd May 2021 (4 years ago)
J Fennell
A brilliant estate agency, always happy to help, friendly and approachable! Matt and Barbara were great in regards to our house purchase even through all the delays. Matt helped us out so much and always provided updates when asked. They also provided a welcome hamper which was a nice touch.
Buyer
9th Apr 2021 (4 years ago)
L Donovan
As a first time buyer, we found Kelvin Francis to be very supportive, helpful and professional. They kept us informed through every step and were a pleasure to deal with.
Buyer
26th Feb 2021 (4 years ago)
Anonymous Homeseller
Matt, Jan and Barbara were very patient and attentive in what became a protracted and stressful transaction due to solicitors.
Throughout they kept in touch and looked to encourage those involved to resolve their issues.
All three were professional, patient and polite in difficult circumstances and as a result I would definitely recommend.
Seller
16th Feb 2021 (4 years ago)
C Burden
We have both bought and sold houses with the help of Kelvin Francis and have found the service excellent in all respects - completely professional and reliable but, just as importantly, we felt supported and reassured through the whole process. Nothing was too much trouble for any of the team to arrange, advise on or find out, and everyone is willing to go the extra mile.
Seller
10th Jan 2021 (4 years ago)
N Shadow
They cancelled a property on the same day we had arranged to move to after having paid holding deposit, completing references, and doing credit checks successfully. We had put our stuff in boxes to move when they called and said the landlord has decided to take the property off the market while we had paid the holding deposit a week prior to it which meant it must have been taken off the market then. Really unprofessional and disorganised which leaves their clients shocked, heartbroken and homeless
Tenant
23rd Mar 2020 (5 years ago)
K Davies
We have just exchanged contracts on our house sale which was made by Kelvin Francis, we accepted an offer New Years Eve 2019 and exchanged today 4th March 2020!.
Everyone at Kelvin Francis deserves a medal, especially Matthew, Emma, Barbara and the rest of the team members have all been superb.
The sale was handled professionally from start to completion, we were kept informed at every stage of the sale and I would thoroughly recommend Kelvin Francis Estate Agents as the 'GO TO' Estate Agency.
Seller
4th Mar 2020 (5 years ago)
P Woodward
Flawless service from the team at Kelvin Francis during the recent sale of my property. From initial valuation to completion the team were always highly professional, always available and able to provide excellent objective advise not only on my sale but also my associated purchase.
The photography, listing and marketing service made my home look so stunning that I almost changed my mind about moving! This generated a great deal of interest from the outset and helped gain the full asking price from the first viewing.
I couldn't have wished for more and would like to thank Jan, Barbara an Emma for everything they did to make this stressful time go like clockwork. Would recommend every time without hesitation, thank you!
Seller
28th Feb 2020 (5 years ago)
J Muscat
Excellent service from the staff at the Cyncoed office.
16th Jan 2020 (5 years ago)
T Clark
Having moved from the midlands where I used a different estate agent I can say Kelvin Francis were far more efficient and proessional and kept me informed throughout the process.
20th Dec 2019 (5 years ago)
L Simpson
The Cyncoed office provided us with a first class service when we sold our house. They sourced the perfect buyer and provided a quality professional service from start to finish. Tony Filice, Barbara, Beverley and Jean we very helpful and a pleasure to deal with and kept us fully informed with feedback, highly recommended and thank you again to Tony and his team.
Seller
11th Dec 2019 (5 years ago)
S Akhtar
Pleasure to deal with . Very professional and helpful
10th Dec 2019 (5 years ago)
T Wang
We have used Kelvin Francis for both the purchase of the new house and sale of the old one. All staff has been really helpful and professional through the whole process. We are in a big chain and have to change the completion date several times which was quite frustrating. However, the service of Kelvin Francis was the best part of the whole process because they were not only professional and helpful, but also understanding and reliable. As international immigrants, buying an ideal house and making Cardiff home means a lot for us and our family, so we are so glad that we have chosen Kelvin Francis as the estate agency. We definitely will use them again in the future. Strongly recommended.
Seller
4th Dec 2019 (5 years ago)
K Button
Highly recommended, helping us to buy our new home in Penylan. Throughout the process we were kept well informed and were continually impressed by the diligence and commitment shown to see the sale over the line, Professional but warm & personalised service. Definitely one of the best in Cardiff without doubt in my opinion.
Thank you all. Katie and Andrew Woods.
Buyer
21st Nov 2019 (5 years ago)
L Smith
Very efficient
23rd Jan 2019 (6 years ago)
P pawmich
good professional service and nice staff ????
31st Jul 2018 (6 years ago)
S Stephens
The staff are friendly and helpful. I moved into a flat that was poorly maintained, lots of minor issues all by the poor build of the property. When i requested the grout to be done, it was refused by the landlord and as It was a short term rental I never raised any further issues unless major, if it was a long term rental I definitely would not have been happy with the condition of the property. I then feel at the end I was over charged for a very small amount of cleaning that wasn't done, even though the flat was spotless otherwise and had it's many issues.
Tenant
22nd Mar 2018 (7 years ago)
A Richards
I let a property via Kelvin Francis Estate Agents and can confirm that their rental service is excellent. They found good tenants for the property within the space of a couple of days and they keep me updated on the condition of the property with regular condition reports.
Would definitely recommend Kelvin Francis Estate Agents.
Landlord
24th Nov 2017 (7 years ago)
D Chan
They are the best property agent which I met in Cardiff. Every staffs in this company are very friendly and respect to their customers. Professional all the workflow of property trade. Highly recommended
26th Jul 2017 (7 years ago)
A Howard
Very friendly and exceptionally helpful.
9th Aug 2016 (8 years ago)
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More agents nearby
Moginie James - Cyncoed 0.10 mi away
H&M Properties - Cardiff 0.67 mi away
Crofts Davies & Co - Cardiff 0.71 mi away
Jeffrey Ross - Llanishen 0.93 mi away
Darlows - Llanishen 0.94 mi away
Peter Alan - Llanishen 0.99 mi away
Ray & Brown Ltd - Cardiff 0.99 mi away
Kelvin Francis - Lisvane 1.01 mi away
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