P wydra
Great service! Very helpful from first day with everything what you needed! Many thanks Priyanka from Kronos Estate perfect agent work done Agnieszka&Piotr... Read more
26th Mar 2024 (9 mo. ago)
M Nedelea
The gas engineer should be more flexible when it comes down to be asked not to wear shoes or at list cover them when coming indoors. Also when he uses tenants belonging will be nice to put it back where it belonged.... Read more
Tenant
12th Mar 2024 (10 mo. ago)
R Kadams
Great service.... Read more
4th Jan 2024 (1 year ago)
E Thompson
I had to fight and fight for my
Deposit back On the room I was renting even though it’s my money and the room
Was left the way it was when I came . It’s so unprofessional... Read more
Tenant
5th Dec 2023 (1 year ago)
Lorenzo
My experience with Kronos Estate Agency has been incredibly frustrating and disappointing. I had high hopes when initially dealing with them, but the way they handled our situation left me deeply dissatisfied.We were in the process of securing a rental property through Kronos, and things seemed promising. However, when an unexpected issue arose regarding an outstanding CCJ, things took a turn for the worse.
What frustrated me the most was the lack of transparency and professionalism in dealing with this matter.Firstly, we were blindsided by the discovery of the CCJ, which we were not previously aware of. While we tried to negotiate and take immediate steps to resolve the issue, Kronos refused to negotiate and gave us mixed and unclear reasons for withholding our holding deposit.
Their initial explanation was fees for the paperwork done,far from convincing, and it later changed, leading to further confusion.Communication with Kronos has been a major issue. Our calls and attempts to reach out were consistently dodged, and promised call-backs never materialized. This unresponsiveness added unnecessary stress to an already challenging situation.
What's more, Kronos' handling of our holding deposit not only raises suspicion but appears to blatantly violate the Tenant Fee Act. They attempted to retain a portion of the deposit for unspecified fees, a move that is blatantly against the law. To make matters worse, the deposit collected exceeded the legal limit, which is another blatant violation.
We had to relocate to temporary and cramped accommodation, incurring unforeseen expenses for storage, all while facing eviction from our previous residence. This entire ordeal has been financially draining and emotionally taxing.
Given their lack of response and potential legal violations, I have no choice but to pursue legal action to rectify this gross injustice.
Update: Surprise surpise, after posting this review and contacting the agency through email, they decided finally to call me. During the call, they said that they would return £200 and taking £300 from the (irregular) holding deposit as fees for "time wasted and paperwork fees". Reminder as per the tenancy fee act 2019, not even a single penny can be taken from the holding deposit for any type of fee, so they've continued to act irregularly in regards to tenancy fee act 2019.
Obviously, I have not taken into consideration their offer, and since I now have gathered enough evidence, I will continue to a small claim court to get my money back in full.... Read more
Tenant
27th Sep 2023 (1 year ago)
P Todd-lee
Very unprofessional! The woman I spoke to doesn't even know how to answer the phone properly! Told me I would get a call back which didn't happen! I had to call back couple hours later to then be told I can't view property today!... Read more
25th Jan 2023 (1 year ago)
N Abeygoonaratne
I have rented a House with Kronos estate agents and I can say that Jurgita Hales is one of the best agents i have dealt with. Punctual and very very helpful. Not only did she get us the house but the management process was super efficient. Highly recommend. Thanks again... Read more
Tenant
14th Feb 2022 (2 years ago)
A Ivanciu
This was my first experience with Kronos and Jurgita Hales has been super helpful. She has been great with her communication and keeping us updated with the progress of our rental. Very friendly and professional, as well as understanding and supportive. Would definitely recommend to anyone looking in the area.
Thanks for all your help Jurgita! :)... Read more
Tenant
2nd Dec 2021 (3 years ago)
J Astrauskaite
We have rented house recently and all team was super helpful and make us comfortable and at ease with our move... Read more
Tenant
15th Mar 2021 (3 years ago)
D P
Kronos provided a excellent service, they were so efficient and made the process from beginning to end so smooth and quick would definately recommend using them for your future property needs !!! Thank you to aash and the kronos team!!
Would just like to add that since Jurgita has joined the team at Kronos she has made the last few months of my tenancy extremely smooth, she has been nothing but profession and helpful at all times. Thank you Jurgita.... Read more
Tenant
11th Feb 2021 (3 years ago)
A Akhazemea
I'm house hunting at the moment and Kronos is close to where I work so despite showing up without an appointment, they were polite and welcoming and told me all the options regarding the various properties. Customer service 5 stars!!... Read more
11th Feb 2020 (4 years ago)
J Tint
One of my relatives was talking about this estate agent and asked to leave a good review for her.
‘Very Professional’... Read more
16th Jan 2020 (5 years ago)
A Khatau
I am very happy with the services provided by Kronos Estate Agents. They are very professional, courteous and helpful and managed to help is every possible way. I would definitely recommend their services be it in sales, lettings or mortgages.... Read more
8th Jan 2020 (5 years ago)
Serena
I have tried to arrange a viewing for a lovely studio. However, the estate agent (Jason perhaps) decided it's appropriate to ask me if I'm married. I don't think I need to explain anymore.... Read more
5th Aug 2019 (5 years ago)
K Lancer
Dealt with an agent called Ash at Kronos Estate Agents - was messed around a lot by him, dishonest and extremely unprofessional. It is disappointing that I received such poor service, luckily there are many more polite and more professional estate agents on Rayners Lane!
I would strongly advise anyone to not come here! bunch of cowboys...... Read more
21st Aug 2018 (6 years ago)