M Marsh
Brilliant service, communication was first class, did not have to chase them once. Would not use any other agent in Letchworth. Huge thanks to Mike and Patricia.... Read more
23rd Jan 2025 (26 days ago)
A Young
We had a very positive experience with Lane and Bennet who acted on behalf of the sellers of our new property. They were friendly and responsive and kept us informed in every step of the buying process. They worked tirelessly to see the sale completed and we could not be more grateful for their efforts. We can recommend them without reservation.... Read more
Buyer
16th Jan 2025 (5 weeks ago)
KY13
Brilliant service, both Micheal and Lucinda are very friendly and reliable. Furthermore their contacts such as the Handyman are great too.
Lucinda has been especially helpful as my main point of contact.
I would 100% recommend Lane and Bennett’s to anyone looking to rent in the area.... Read more
Tenant
25th Nov 2024 (12 weeks ago)
Graeme
Found staff friendly and efficient and would definitely recommend using them... Read more
17th Nov 2024 (13 weeks ago)
B Hartwell
Lane and Bennetts have rented out my property for many years. They have managed the property very well, and helped me through some problems with my tenant recently.
Michael and Lucinda have gone above and beyond, also to help me prepare my home as quickly as possible for a new tenant.... Read more
Landlord
15th Nov 2024 (14 weeks ago)
D cue
Lane and Bennetts is one of the best angecy I have used in the past . They are very professional from day one . Lucinda has been very helpful and super quick at handling responses . She is very knowledgeable and super friendly.
I highly recommend her and I will definitely use them again in the future.
Don’t hesitate to look for a different agency Lane and Bennetts will help you with all sorts any properties needs .
We are super happy with their services!
Thank you ,
Luis barahona... Read more
11th Nov 2024 (14 weeks ago)
A Jacobsen
The team at Lane and Bennetts were patient and creative as we worked through a protracted purchase process. I would happily buy through Michael again. Minus one star for some missed opportunities to be more proactive in pushing the sale through, but overall a trustworthy and competent team with good local knowledge.... Read more
Buyer
5th Nov 2024 (15 weeks ago)
R H
Very impressed with Lane and Bennetts Letchworth. The small team are friendly and professional and you very much get a personal service. We dealt mostly with Patricia and Michael, it was nice to be interacting with only a couple of people who knew our case well. All of our enquiries and communications were dealt with promptly. We were happy with the price on our sale, which was secured around 2 weeks after putting the property on the market. Our sale went through smoothly, with no issues. Very much recommend.... Read more
Seller
2nd Oct 2024 (20 weeks ago)
S goff
Patricia,Michael and Paula provided an effective, efficient, always accessible and supportive service. So pleased we chose Lane and Bennett’s, we were in very safe hands.... Read more
2nd Sep 2024 (24 weeks ago)
L Lucas
We've had a good experience renting through Lane & Bennetts. The response rate is quick and they are very helpful.... Read more
Tenant
10th Apr 2024 (10 mo. ago)
I'm very happy with the professional and friendly service from Lane and Bennetts.... Read more
Seller
7th Apr 2024 (10 mo. ago)
J Dennis
Great people doing a great job.... Read more
2nd Apr 2024 (10 mo. ago)
M Roberts
My experience with Lane & Bennett’s has only ever been positive. From the viewing, to paperwork and communication has always been great. They always respond promptly to emails and sort things very quickly. I’ve had a really great experience and would 100% recommend! They helped me get the most perfect property for me and my daughter, which I’ll always be grateful for.... Read more
Buyer
28th Mar 2024 (10 mo. ago)
J Woolnough
Properties for sale and to rent. Difficult to park outside, but there is limited road side parking nearby.... Read more
29th Feb 2024 (11 mo. ago)
Sold in very short time cannot fault... Read more
Seller
20th Jan 2024 (1 year ago)
I Barber
The whole team at Lane and Bennett's went above and beyond to help us through our moving process, couldn't recommend them highly enough!... Read more
31st Dec 2023 (1 year ago)
L Fullard
Efficient and responsive. Worked really hard to get me in quickly. Thank you... Read more
15th Nov 2023 (1 year ago)
H C
Pleasure to deal with. Helpful and accommodating. Got us over the line after a drawn out purchase.... Read more
Buyer
27th Oct 2023 (1 year ago)
J Bear
Professional and helpful estate agent. My contact, Lucinda Cope, provided an excellent service and found me a suitable property very quickly. I would highly recommend Lane and Bennetts.... Read more
Buyer
4th Oct 2023 (1 year ago)
B cho
Michael, Patricia & Paula were truly fantastic throughout the whole process of my wife & I buying our first home. Went above & beyond in their support & guidance. Cannot thank them enough... Read more
Buyer
18th Sep 2023 (1 year ago)
S Haggett
Lane & Bennetts is large enough to professionally cover all the bases that I needed but small enough to care and provide a personal service.... Read more
1st Sep 2023 (1 year ago)
D Opoku
Lovely team to work with.... Read more
24th Aug 2023 (1 year ago)
M fitzgerald
Always have your concerns noted and very professional... Read more
15th Aug 2023 (1 year ago)
H Lee
Great property management service, very approachable. Any issues reported by the tenant are dealt with very quickly and I am kept fully updated at all times. The rent is collected, any expenses paid, the remainder transferred to me and relevant paperwork provided each month for my records.... Read more
Landlord
24th Jul 2023 (1 year ago)
Very friendly, knowledgeable and courteous staff - single point of access, Paula was so kind knowing that this was an emotionally based sale.... Read more
Seller
27th Jun 2023 (1 year ago)
H Ashley
Lane & Bennetts have always been really helpful in managing our rental property for us. They are in touch promptly when any issues arise and we have been pleased with the interest they generate when the property goes back up for let.... Read more
Landlord
21st Jun 2023 (1 year ago)
M Mitchla
Lane and Bennetts Letchworth are very professional and friendly. Lucinda looks after our property in Letchworth and although we are currently living abroad, we have very good communication with her.... Read more
Landlord
20th Jun 2023 (1 year ago)
N Colebrooke
Absolutely fantastic company. Very professional bit also very friendly. Lucinda has been amazing. Would definitely recommend.... Read more
20th Jun 2023 (1 year ago)
M plumbley

I recently moved house 222 miles away to NE England. This was during a volatile time in interest rates, Government leadership and lack of confidence in the housing market. Yet through all this the one constant was the commitment of the staff at Lane & Bennett’s of Letchworth, to have a positive outcome of the selling process. From taking details, to publishing brochures, sourcing buyers who had expressed an interest in our type of property or location they left no stone unturned. I felt fully confident that they were doing all they could do to produce a positive experience and outcome for me especially and indeed all concerned. I have no hesitation in recommending this team to the most fastidious of clients as long as you listen to what they are telling you - it is always your decision but you are being given the information to allow you to make an informed decision - from the valuation of your property to the ability of a buyer to complete in the timelines promised. Lane & Bennetts would always be my company of choice.... Read more
Seller
22nd May 2023 (1 year ago)
N McConnell
The whole team were keenly interested in achieving a sale for us that was best placed to come to a successful conclusion.... Read more
Seller
17th May 2023 (1 year ago)
B Barnard
We were in correspondence with Lane and Bennett's Letchworth regarding a property purchase and the entire experience was poor from start to finish.
Our offer was accepted despite other interested parties. Sadly our buyer pulled out the following day, however we got the house back on the market and new sale agreed less than 1 week later.
The agent promised to call us with an update from the vendor the week prior, however in the background they had sold the property to someone else, keeping us in the dark throughout. Had I have known that the property had been re-sold, I wouldn't have worked so hard to secure another buyer so quickly.
They failed in the most basic function of an agent, to provide updates to the buyer and seller, in this instance they skipped out the buyer entirely.
I wouldnt consider using their services in the future.... Read more
Buyer
1st Apr 2023 (1 year ago)
G S
Amazing agents professional and knowledgeable would highly recommend... Read more
16th Mar 2023 (1 year ago)
M Goude
Michael and the entire team at Lane & Bennett’s are a pleasure to deal with, having listed 3 times with the Letchworth branch I cannot fault the communication, responsiveness, empathy and professionalism we have received. Moving house is one of the most stressful things you can do, and I wouldn’t hesitate to recommend Lane & Bennett’s to anyone who was thinking of listing.... Read more
Seller
16th Feb 2023 (2 years ago)
M Ife
Very professional and organised.... Read more
31st Jan 2023 (2 years ago)
L Ditcham
The Lane and Bennetts team are highly professional and friendly. What is fantastic is the whole team are engaged with the sale of your property, so you can talk to any member for an update. I would highly recommend Michael and team as they are proactive, honest and make a stressful process as easy as possible.... Read more
Seller
25th Jan 2023 (2 years ago)
A A)
Professional and helpful throughout. Would highly recommend. Thank-you Patricia, Michael, Paula and team.... Read more
18th Jan 2023 (2 years ago)
D Sheard
Excellent Service from Patrica during the sale of my property. So professional, would recommend them locally.... Read more
Seller
11th Aug 2022 (2 years ago)
G Smart
Lane & Bennetts were so professional and really took pride and joy in selling our beautiful property at the correct market price.... Read more
Seller
13th Apr 2022 (2 years ago)
K Wildish
Lane and Bennetts were outstandingly professional, courteous and friendly throughout the entire transaction, from start to finish. A house purchase is always going to involve a few fraught moments, but we always felt we were in safe hands. They were clear and calm, set expectations well, and there was no road bump that couldn't be negotiated with a minimum of fuss. We've ended up in our dream home thanks to them.... Read more
Buyer
29th Mar 2022 (2 years ago)
L Halton
Thank you for everything you have done to help us secure our first home over the last few months!
We are so grateful for the relentless problem-solving, transparent and uniquely personal approach that is evident in all our dealings with Lane and Bennetts. A one of a kind estate agents!
All the best and see you around our lovely new town!... Read more
Buyer
16th Oct 2021 (3 years ago)
A Orben
We have been looking in the area for the perfect property for a long time and the agents at Lane & Bennetts have been hugely helpful; extraordinary in their professionalism and knowledge of the area. Would 100% recommend... Read more
10th Oct 2021 (3 years ago)
A Ho
Friendly and helpful agents did a good job of guiding us through the buying process.... Read more
Buyer
23rd Sep 2021 (3 years ago)
A Pattison
Excellent personal service from Lane and Bennetts from start to finish. Thank you very much to all the team.... Read more
22nd Sep 2021 (3 years ago)
S Morgan
Very professional and prepared to give you the time to discuss your rental needs. Very accommodating and polite. Proactive communication is fantastic and makes it very easy to understand what is going on as you progress through the process.... Read more
Tenant
2nd Sep 2021 (3 years ago)
R Webb
The team at lane and Bennett’s went above and beyond to sell my house. I felt at ease the whole way through the process and was updated as soon as any news came in regarding my property. I’d highly recommend and wouldn’t go anywhere else again when I come to listing my next property.... Read more
Seller
13th Jul 2021 (3 years ago)
M Callaghan
We were very much impressed with Lane and Bennetts. They were professional and from the very first day that we viewed the property with them that we now own, they were lovely. Very friendly, very professional. They always had a nice disposition on the phone. This makes a difference in business.
WE would certainly recommend them to anyone that needs an estate agents.... Read more
Buyer
12th Jul 2021 (3 years ago)
S Gilligan
Great team, nothing was ever too much trouble and communication was excellent. Would highly recommend... Read more
17th Jun 2021 (3 years ago)
Great service from Lane & Bennett’s, committed to re listing and selling our house after our original buyers pulled out.
Excellent communication and feedback from viewings, would highly recommend.... Read more
Seller
5th Jun 2021 (3 years ago)
A Tomazou
Agent showing us the property couldn't tell us any details of what we asked; "that will show up in the survey," was the typical response.
How about some professional pride?... Read more
14th May 2021 (3 years ago)
K K
Patricia and the team at Lane and Bennetts were very helpful during our house purchase. Despite several hiccups along the way caused by solicitors and the chain breaking, the process was smooth and relatively stress free thanks to their professionalism and responsiveness.... Read more
Buyer
15th Dec 2020 (4 years ago)
Repeatedly entered property without permission or contact. Only found out when I had the day off and they showed up without warning. Did not feel safe in the property. Do not rent if you value your privacy.... Read more
Tenant
21st Sep 2020 (4 years ago)
D ?te?co
Thank you Patricia and the whole team for the extraordinary work and making everything so easy for us especially during these difficult times. Because of you we have managed to move in less then 2 months ??... Read more
13th Aug 2020 (4 years ago)
D pm
Used there interactive window search but no one felt like getting back to me when I requested details...... Read more
9th Nov 2019 (5 years ago)
K Graham
I rented a wonderful flat from this agency; they were extremely helpful and understood my particular circumstances very well, and went the extra mile to make sure I was able to move in when I needed to. I recommend them... Read more
Tenant
17th Jul 2018 (6 years ago)
J Brown
DO NOT BUY OR RENT FROM THIS COMPANY THEY FALSELY ADVERTISE CONDITIONS OF PROPERTIES!!! STAY CLEAR OF THESE... Read more
21st May 2018 (6 years ago)
S Davenport
I was recently upset by a very rude experience with one of Lane and Bennetts agents (who claimed to be a partner). As he swanned around my house, as though it were his and not mine, he made flippant and rude remarks.
At one point he pulled a camera from his bag and without any indication just said: "Get out of the way, mate". This for him taking a photo in my house without him even being invited to do so.
Once we received the valuation he placed on the house it was quite clear that he didn't know the area and was not really aware of a property's true value. We had many other valuations and his was over 15% away from what the average of the others were.
Despite his appalling attitude his suggested fee was the most of any agent we spoke to.
My advice would to be very wary about using Lane and Bennett, especially in the North Hertfordshire region.... Read more
Seller
30th May 2013 (11 years ago)