Emma
Excellent experience working with LDB Fulham. Rowan and the team were very helpful and went above and beyond for myself and my partner who moved from Ireland to London. We were consistently updated on our flat and reassured throughout. Rowan provided us with the essential criteria needed to make the transition as smooth as possible for us. Would highly recommend!!... Read more
Tenant
10th Jan 2025 (5 mo. ago)
A Gould
Terrible.... Read more
23rd Jan 2024 (1 year ago)
J White
Rude and patronising staff. Especially Rosie.... Read more
13th Jul 2023 (1 year ago)
S Ananth

Georgia (letting agent) and Georgina (admin team) are lovely people but rather incompetent and seem to suffer from some internal communication and accountability issues.
We paid our holding deposit 1 month ago. We asked Georgina to confirm that we would get furniture with the letting (wasn’t stated as furnished on the contract), who passed the buck to Georgia. Georgia asked if I could re-visit the property, to ask the tenants what items come with it. This was frustrating because Georgia could have just done her job properly the first time round when we first saw the property (she wasn’t able to confirm that we would get beds and desks then).
Georgina wasn’t able to find the inventory to confirm the furnishings in the property after 1 month of searching for it. We only found that LDB didn’t have an inventory after 3-4 weeks of calling them twice a week, despite her saying she’d get back to me ‘in a few days’, 4 weeks ago. She never got back to me, and didn’t feel the need to inform me that she couldn’t find it, until I started calling regularly.
Things to work on: communication with the tenants and within the team, assigning and holding responsibility, getting the ADDRESS right on documents/tenancy guarantor checks.
Edit: increasing the number of stars I gave them, as Rohan liaised with the landlord and secured us a termination of contract early, due to personal circumstances, with a very nominal fee. Thank you Rohan!... Read more
20th Feb 2023 (2 years ago)
R Fazlutdinovs
Big thanks to Georgia for her help today!... Read more
23rd Sep 2022 (2 years ago)
E Fragkiadakis
Monday afternoon I called the agent with the name Rupert to book a viewing for today, Thursday.
He told me that he would sent me a video of the property as it is already received an offer, and he sent me the wrong video without even sending the correct one afterwards.
We had a viewing today on 1:30 PM, and he called me 13:00 PM to tell me that our viewing is cancelled.
I am not sure how the marketing team will justify that, but that behaviour seemed unprofessional.... Read more
15th Sep 2022 (2 years ago)
N Maddocks
I can highly recommend Rohan and his team for an amazing service and absolutely tireless work ethic. I have been letting my properties through them since 2007. The calibre of tenant is fantastic due to their rigorous referencing.... Read more
Landlord
9th Sep 2022 (2 years ago)
R Dale
I had a great experience with LDB. They were a huge help in ensuring everything from viewing to move in was as smooth as could be. Would 100% recommend LDB to other renters in the area.... Read more
Tenant
10th Feb 2022 (3 years ago)
C Lawrence
They managed to get things done, albeit VERY slowly, when I was a tennant under LDB. But as soon as moved out it's like they didn't care anymore. Think twice about using this agency. We called LDB to ask about our deposit and the person claimed it wasn't their responsibility and put the phone down. We tried to call that same day and couldn't even get through. I sent an email and it's been a week and no reply. Only use this agency if you have no other choice.... Read more
Tenant
14th Sep 2021 (3 years ago)
N Nedkova
????????????... Read more
19th Aug 2021 (3 years ago)
G Temporao
Amazing experience with this agency! Totally recommend... Read more
2nd Jun 2021 (4 years ago)
G Tavares
I had a very positive experience with LDB when I was renting a flat, they were professional, straight forward, polite, our application was processed very quickly and all doubts regarding this process were answered promptly.... Read more
Tenant
16th Mar 2021 (4 years ago)
D Azzolina
Me and my flate mates rented an house with them and got an amazing experience, it is a serious agency, working faster and really supportive. The agent (Anmar) helped and supported us during and after all the process to rent the house, he was nice and really friendly and ready to listen any of our concerns. I suggest you to check it out if you are looking to rent a new house ????... Read more
Tenant
11th Mar 2021 (4 years ago)
O Kasper
Very professional. The best agent i have dealt with. Speed and faultlessly. I definitely recommend LDB for others who seeking to rent or buy a property with unstressed procedure .... Read more
11th Mar 2021 (4 years ago)
L Holt
Great service from start to finish. Anmar and the team have been professional and friendly. Available around the clock to answer all our questions and make our move as seamless as possible. Little hamper on arrival was a nice personal touch. Very much recommend this letting agent with confidence. Thank you!... Read more
5th Mar 2021 (4 years ago)
K Yawar
I have just rented my second property through LDB, and its been an absolute pleasure. Everyone has been so helpful, particularly Anmar.
I was finding it difficult to find a property at the last minute, but Anmar helped find the perfect property in such a short time. And ever since my move in, LDB have been nothing but professional. Any issues/queries I’ve had have been dealt with straight away, and I was even given a lovely moving in present (in picture).
Suffice to say, I highly recommend them.... Read more
Tenant
16th Feb 2021 (4 years ago)
R Khara
As a seasoned renter in London, I have come to be wary about how difficult it can be to find and secure a suitable property. I was pleasantly surprised by how professional and seamless the team at LDB (particularly Anmar and Sam) were when I had a very short period to find a suitable property, and how they took the initiative to help chase references to get me in at the date I requested which was short notice.
I was also appreciative of the fact they kept me in the loop at every stage- as a busy working doctor I was grateful for this as moving property can be stressful.
I liked the fact they made the paperwork as seamless as possible re identification documents and were flexible about when I could come to the office to drop my identification documents off to be checked.
I am looking forward to my new tenancy and I would recommend LDB. They would be my go-to lettings agency should I move again in the future.... Read more
Tenant
5th Feb 2021 (4 years ago)
A Billman
Great experience with this company throughout our tenancy. Sam was very professional & responsive. Can recommend!... Read more
Tenant
12th Dec 2020 (4 years ago)
M Winterbottom
Didn't fulfil half the requirements before moving in and didn't work with us to get to a solution after moving in. The sales guy was all nice and friendly until after the move in date and then acted like he didn't recognize us when we were discussing issues. Arrived at agreed move in time with our luggage, only to be told the place wasn't ready and we should come back in the evening. No door on the toilet door until a month after moving in. Worst experience with renting a flat ever.... Read more
Tenant
22nd Aug 2020 (4 years ago)
I Mathieson
Typical selfish idiot letting agents. Avoid like plague.... Read more
Landlord
3rd Aug 2020 (4 years ago)
M Flanagan
We signed a house with LDB agency in Hammersmith, the agent was lovely, and same goes for the admin. Great experience, and 5/5 service, support and correspondence to Sam!... Read more
Tenant
27th Jun 2020 (5 years ago)
M Lopez
Staff member called Mahmoud is very rude, and has total lack of knowledge.. I never had that bad experience with estate agency! AVOID!... Read more
21st Feb 2020 (5 years ago)
F Kunkiewicz
Mahmoud in particular has been very helpful and reliable.... Read more
4th Aug 2019 (5 years ago)
K Chan

TL;DR: Can be friendly and helpful, but a few points let me down in my experience. Unorganised admin staff forgets to mention and ask for crucial details. Some estate agents seem to think it is okay to let themselves in for viewings without a 24 hour notice or asking first. Other agents are very friendly and polite.
Went through LDB to rent a two bedroom flat in Fulham. At first they are friendly and helpful. However, there have a few issues which indicate unprofessionalism and lack of care for clients.
First, in the run up to signing for the contract we were told we would need references from our previous landlord and an employer. This was perfectly fine and reasonable. However, they forgot to mention that we needed a "character reference" in addition to the other two. They only asked for this a few days before we were due to pick up our keys. This made for a very stressful rush to get a character reference, and worry that we would not be able to move in on time. By the time all the references were processed, it was after our agreed move in date.
Another issue is the estate agents not giving a 24 hour notice for viewings or even asking; they make it a statement. When I said I did not feel okay letting someone into my home in such a short notice, they ignored me and said I should not worry, they will be quick. In one case, we only got an hour warning! In another case, the agent let himself in without knocking. This was a Saturday morning, so there was a high chance someone would be in. Luckily I was fully clothed!
However, not all agents were like this. Some gave plenty of notice and asked politely to be allowed to give a viewing.
EDIT: Manager called me to check on these issues which I found very professional and friendly. He clearly cares about his business and said he will in future look into the training of his staff.... Read more
Tenant
3rd Aug 2019 (5 years ago)
O McQuillan
I've rented through LDB twice now and they are always responsive and helpful. Mahmoud has been great at keeping on top of any issues we've had and keeping me and my housemate informed about progress.... Read more
Tenant
24th Jul 2019 (5 years ago)
D S
Really up front and honest business in general - a rare gem in the tenancy world! I've been living in a flat they run for two years and Mahmoud manages it really well. Great responsiveness if you're ever in an emergency, and he's professional while also being nice to deal with.... Read more
Tenant
24th Jun 2019 (6 years ago)
P Qiu
Really helpful and nice staff. Always there for any enquiry or to solve any issue.... Read more
6th Oct 2018 (6 years ago)
M Hamber
Really easy to deal with!... Read more
26th Sep 2018 (6 years ago)
D P
Always so impressed with these guys! They went above and beyond once again. We will continue to use their services. Great staff, exceptional work ethic and always so reliable. We can always trust them to get the job done to a high standard with flawless results every time. Highly recommend.... Read more
23rd Sep 2018 (6 years ago)
R Rhodes
Rosie went the extra mile to help me find my perfect flat. Her excellent and prompt communication made the whole experience so much easier, I’d be more than happy to let with her again.... Read more
Tenant
23rd Sep 2018 (6 years ago)
J chapman
Rosie is Awesome. Always willing to go the extra mile to make things happen.... Read more
22nd Sep 2018 (6 years ago)
H Littlewood
Quick and attentive when it comes to dealing with enquirys.
Great team of people who care highly for their tenants... Read more
Landlord
22nd Sep 2018 (6 years ago)
A Murray
Have rented through these guys twice now. Best agents!... Read more
Tenant
21st Sep 2018 (6 years ago)
P Chapman
Over the course of my experience trying to find a flat Rosie was really helpful and friendly. Would recommend... Read more
21st Sep 2018 (6 years ago)
K Duah-Asante
Awful service. They are very rude over the phone and very impatient... Read more
15th Sep 2018 (6 years ago)
S Cartelle
After a week chasing Sam to visit a flat, where his excuse was that he didn’t have the keys. We managed to get a viewing, to find out when we were at his office that he was double booked and the flat we were interested in had an offer. Awful attention to the client as it only takes 2 mins to send an email from your phone to let the client know, but Sam didn’t bother. No apologies of course!... Read more
21st Aug 2018 (6 years ago)
P Randolph
Disgraceful service. Arranged to view a flat then cancelled our appointment at the last minute, twice. Finally got appointment at 6.30 on a week night, left work early to meet Sam at the office, only to be told when we arrived that the flat had been let out one hour before. Sam had not bothered to call us, and when challenged he just shrugged his shoulders and offered no apology at all. This is without doubt the worst letting agency in Fulham palace rd. AVOID!... Read more
Tenant
21st Aug 2018 (6 years ago)
S Cui
Rather friendly before they get your money but they obviously have internal communication issues! 6 months rent was paid in lumpsum but the manager turns around and says we owe rent "because the admins didn't put it in the system". 2 stars for my agent being friendly and the rest of the team gets nothing.... Read more
Tenant
8th Aug 2018 (6 years ago)
M Hughes
Brilliant experience with LDB from the outset. A very professional team who clearly care about their tenants. Highly recommend.... Read more
Tenant
30th Jan 2018 (7 years ago)
A Draper
Good agents. Give them a try ????... Read more
27th Jan 2018 (7 years ago)
L Swadling
Abraham was always quick to reply and offer advice on the properties they had listed. He spent a Saturday driving us around the flats they had without giving us the hard sell. I would recommend this small letting agency because of their speed of response and professionalism.... Read more
Landlord
23rd Aug 2016 (8 years ago)
P User
They are a fairly standard estate agent (in my humble experience). They pretend to be excited about you when they are trying to get your money and once the deal is done, you have paid the money ... well, they are no where to be seen.
To clarify, we took a rental flat through them and once we had paid the fees and needed some basic information from them, they would take about 5 days to respond to emails, we'd have to chase them at least once by email and once by phone. It hurts when you've paid over £350 in fees.
I couldn't recommend them but it seems to be a bit of an industry issue in my mind.... Read more
Tenant
15th Sep 2015 (9 years ago)