S Moores
These people attempted to steal 750 pounds from me. They only returned the money after I started the process to take them through the formal MyDeposits claim process, where they realised obviously they couldn't win and were illegally not returning the bond. All conditions/requirements were clearly met and documented on my end and 7+ attempts at contacting them had been ignored from myself and my other flatmate. They will tell you they will ring you back and then never contact you again. They will not pick up your calls if they recognise your phone number. Do not rent from these people. It is not worth the hassle. I hope they are held accountable for ripping vulnerable people off.... Read more
Tenant
27th Jan 2025 (23 weeks ago)
Julius

DO NOT TRUST THIS COMPANY.
As you may have seen with other reviews, they will attempt to keep your deposit without providing any reasons. I was skeptical that this was happening at first but from reading these other reviews it is pretty clear that they are not incompetent, they are tying to scam you.
There is a clear pattern of behaviour with them not responding to any attempts to contact them. I emailed them 5+ times with no response and every time I called up I was told I would receive a call back regarding the issue. Of course, this never happened and was clearly just a way to waste time.
I eventually had to lodge a dispute and, after providing undeniable evidence, they returned the deposit, still without any emails or calls back.
Our Agent Sean, who was relatively good at replying during the tenancy, ignored calls completely (until I rang with a different number) and also wasted time saying he would 'look into it' and then never calling back.
Not worth your time or stress, I hate to think about the people they managed to take the deposit off because they didn't lodge a complaint in time due to the deliberate time wasting from Locate Properties. Please don't give these people money.
AVOID THIS COMPANY.... Read more
Tenant
25th Oct 2024 (8 mo. ago)
D Sec.
Took over my flat, sold to his company 200,000 under the market price. Did not inform the client. No accountability of rent weather it was deposited. No receipt or exchange of contract issued at the time of transfer. Beware of his slick fraud. Kishwar... Read more
31st Jan 2024 (1 year ago)
L Girl
Slum landlords. No working fire alarms.
Dodgy contact info and squatters. Bills are also in old tenant names they owe THOUSANDS in energy costs... Read more
Tenant
18th Jan 2024 (1 year ago)
T Turtle
After being evicted due to the landlord wanting to renovate the property, I had to chase down my deposit due to it being weeks after the 10 working day window stated in the contract and eviction notice. The agent who was dealing with us (Shan Mir) dropped off the face of the earth and never replied to texts sent or even answered his phone. Called the agency to be told time and time again that someone will contact me back with updates to no avail. Had to file a dispute just to get my deposit back only to finally get it back 10 days after the window. My housemate got his deposit a month after leaving the property. He had to chase them down too. We're lucky to even get ours back as I see reviews of people never getting theirs back.... Read more
Tenant
1st Dec 2023 (1 year ago)
F Abbas
Renting out a house from them. Very helpful and polite. Process was done smoothly and quickly.... Read more
Tenant
4th Oct 2023 (1 year ago)
M Jomaa
I was a tenant in one of their properties. Apart from being way too overpriced for whatever they offer, getting the deposit back from them has taken forever... Read more
Tenant
30th May 2023 (2 years ago)
P Firlej
I have worked as a contractor (my company is called SMR Locksmiths Ltd) for Locate Properties. It has been over a month since the completion of the job and I still haven’t received the payment. The accounts department doesn’t reply to my emails, person who has booked the job doesn’t answer my phone calls nor reply to my messages. Office lady says she will pass my message, but no results neither. I have been chasing the payment at least 5 times now. Still waiting for the payment to be made. Very unprofessional!... Read more
9th Nov 2022 (2 years ago)
S SN
Unfortunately, I didn't receive any call back though I called 5 times in 3 days at all. The lady who picked up the call seems to be nice lady who probably passes the message but never ever got a call back. And property was out of market after that.... Read more
6th Jun 2021 (4 years ago)
J Palmer
Shocking service. Tried for 3 days to book a viewing, only to be told the lettings team were busy every time and that they’d get back to me. They never got back to me, but I eventually managed to arrange a viewing once I phoned back. Finished work early to view only to be told the property had been let an hour before the viewing. Avoid.... Read more
Tenant
28th Jan 2020 (5 years ago)
S Mir
Staff is helping... Read more
24th May 2019 (6 years ago)
S cunningham
I rented a house from Locate Properties for myself & 3 children & never had any problems. Any repairs/issues were dealt with quickly & effectively. Emails & texts were answered quickly & i would definitely recommend others to use Locate Properties.
I would rent from them again in the future ????... Read more
Tenant
23rd Oct 2018 (6 years ago)
R White
Locate properties did an amazing job for me & my girlfriend. They had a tough ask to get everything processed for us within 24 hours, but they we're amazing & I would highly recommend using them. They were helpful, friendly & super efficient. Thanks again guys!... Read more
2nd Oct 2018 (6 years ago)
L Renaud-Blondeau
Very helpful and friendly, the service was impeccable... Read more
5th Sep 2018 (6 years ago)
A Walji
The team at Locate Properties managed to sell my property at asking price quicker then the other firm I had instructed, will definitely only use you next time round. Thanks!... Read more
Seller
22nd Aug 2018 (6 years ago)
S jaggee
As a tenant I think Locate properties did an amazing job. They were always responsive and the property was maintained very well. Highly recommend!... Read more
Tenant
15th Aug 2018 (6 years ago)
M Walji
I was looking for a rental property around the area. They gave me good options within my budget, and viewings were arranged within the day. Will use you again. Thanks again.... Read more
9th Aug 2018 (6 years ago)
A Alidina
Locate Properties are a well established and professional letting and management agent. I have had nothing but a positive experience with them. They look after my entire portfolio in Tooting and I couldn't recommend high enough. Thanks guys, let's keep growing...... Read more
Landlord
8th Aug 2018 (6 years ago)
S AHMED
Managed my property in the Borough of Tower Hamlets; great service, competitive pricing and very responsive and helpful!... Read more
Landlord
12th Apr 2016 (9 years ago)
Q Ahmad
I had the most pleasant surprise while working with Shan at Locate Properties as my experience with other estate agents in the past has not been very positive. Shan has changed my view on this with his knowledge of the area and his attitude to making sure that every step of the process during the house purchase was extremely smooth. I hope to work with the team at Locate Proprieties in the future.... Read more
Buyer
12th Apr 2016 (9 years ago)
A Samuel
Locate landlords are the worst and nightmares, they have no an idea in what they are doing. once you register to stay in there properties, thats the end of you.They dont help out or care about their tenants. all they care about is the money.i moved in with my 3 children and a wife and You even reach an extent of regretting why you joined them.i Their properties are not the best but they charge them higly. i conclude by saying its the worst service.... Read more
Tenant
15th Dec 2015 (9 years ago)
R Nyamutale
The Landlords are the worst landlords in the history of landlording.
Power cuts out on a Friday afternoon and when you call them more than 3 times, your number gets blocked, so you can't call them again and your entire weekend you spend it in pure people pitch black darkness. The bathroom and kitchen are tiny, not even enough for one person.
They never care about the tenant once you've paid them, then they'll shxt on you so hard that you'll want to just rip through walls.
If you're considering to use them, word of advice is don't bother, you'll get the best worst services that there's in the housing market.
Stayed with them a month and that's the last time I'll ever want to go to Locate Useless properties.... Read more
Tenant
19th Jul 2015 (9 years ago)
T Lancaster
If I could give a negative star I would. I rented a room off the owner of Locate Properties Shan Mir and never got our deposit back from Shan. From talking to the other housemates, he did this to all the housemates. He disappears when you want to talk to him and he gives out a generic email and phone number. From talking to the actual owner of the house, Shan never paid him rent either. Good luck to anyone who decides to use this company, but you have been warned.... Read more
Tenant
14th Aug 2013 (11 years ago)