X wajid
They r just mean to money poor services
Poor communication
Dishonest
As a management no quality work in building line
Never fix on time
Only asking for rent... Read more
2nd Oct 2024 (19 weeks ago)
S Beattie)
Atique and his team in Tooting have done a great job looking after my property for many years and have now helped me to sell it. I highly recommend them!... Read more
Seller
16th Sep 2024 (21 weeks ago)
S Dunkley

AVOID RENTING PROPERTIES WHO ARE MANAGED BY RESIDENZA TOOTING AT ALL COSTS. I lived in a property for 18 months and they tried to take 2k from our 4k deposit for absolutely ridiculous reasons (e.g. saying it would cost £180 to paint a mark on the wall that was already there when we moved in). We fought it and the amount got reduced to £340. They are THE WORST estate agents I have ever dealt with, so slow to fix anything that went wrong and they are so rude. Absolute crooks. AVOID.
And in response to your response:
There was absolutely nothing in the contract about changing the names and people moving out and in. If you didn't like it, you should think about putting that in your original terms, not illegally changing it halfway through because you can't be bothered to complete the name changes on the agreement. We also asked for 4 name changes in 18 months, not 8 - another complete lie, and that's not abnormal in a large house of young professional sharers with changing circumstances. The deductions did not equate to £1000, that is a lie. They equated to £340 and I happy to upload that evidence, which means you tried to take us for approximately £1,560 worth of damage that was either there when we moved in or was a complete lie (i.e missing bin from front of house, the bin was there and was photographed). I'm very glad you brought up the stained mattresses as that was one of the biggest costs that was overturned as we had photo evidence that the mattresses were stained on check in - pretty disgusting. I stand firm in that you are 100% the WORST estate agents I have ever dealt with and the fact that you are continuing to lie solidifies my opinion. I didn't move out because I was living with 3 friends and having a great time, I wasn't going to let a slow response for repairs turf me out of what was my home, and that's ludicrous that you would even suggest that. However, if I had known you were going to try and rob us for almost 2k I would have acted differently. Sort yourselves out.
And a big warning to anyone moving into a property managed by them, please please make sure you photograph absolutely everything upon check in otherwise I have no doubt they will do the same to you.... Read more
Tenant
31st Jul 2024 (6 mo. ago)
S Ltd
Very professional and informative, thank you Team at Residenza!... Read more
23rd Mar 2024 (10 mo. ago)
I Group
Excellent overall service! Very competent and capable team!
Highly recommended for sound advice, great service and timely results!... Read more
18th Sep 2023 (1 year ago)
P Sahb
Very good service and very fine conditions of the property.... Read more
17th Sep 2023 (1 year ago)
S Tariq
I had a wonderful experience with Residenza estate agency. Their team truly cares about finding the perfect home for you. They made the process smooth and stress-free. Highly recommend! ????????... Read more
16th Sep 2023 (1 year ago)
S Patel
Staff is wonderful and fair.... Read more
14th Oct 2022 (2 years ago)
L Manning
Avoid at all costs. Rented with them on a one year fixed term tenancy. Nothing but problems and lies from the start. Absolute bullies, will try and get money out of you in any way possible. The way they speak to tenants is also disgusting. Their properties are not worth the stress they will put you through!... Read more
Tenant
4th Oct 2022 (2 years ago)
S Akbary
Amazing customer service. Great level of professionalism, always quick with response and great insight to the area. They made a great impression with me and I hope it will be the beginning of a great business relationship. 5 stars without a doubt. Check them out.... Read more
12th Jul 2022 (2 years ago)
H Safdar
Best customer service through leasing my commercial unit. In check with reality and achieve what they valued my at. Impressed and would recommend highly for commercial property.... Read more
12th Jul 2022 (2 years ago)
I was the one of his first clients, and found Wasim excellent in every way.... Read more
Landlord
22nd Jun 2022 (2 years ago)
A KHANNA
I used this estate agent in the past but now when I am looking for more properties, they aren't showing much of interest in getting back to me hence one star less.... Read more
22nd May 2022 (2 years ago)
F Iqbal
A flawless service provided by Wasim Rehman.... Read more
3rd May 2022 (2 years ago)
A Rehman
Amazing team... Read more
17th Apr 2022 (2 years ago)
A Holroyd
Mohammed and his team are very professional in everything they do. Cannot recommend them enough.... Read more
14th Apr 2022 (2 years ago)
P parker
Good company Happy with the service... Read more
12th Apr 2022 (2 years ago)
C I
Absolutely terrible. Rude and arrogant staff, berated by one for calling the Battersea branch accidentally. More checks for renting than a mortgage application, sort yourselves out you halfwits.... Read more
Tenant
31st Mar 2022 (2 years ago)
D sweet
Great agency and team. Wasim was especially helpful.
Thank you:)... Read more
18th Mar 2022 (2 years ago)
K Ho
I had the pleasure to be dealing with the Tooting branch and the lettings manager Mohammed. It’s been six months and it has been completely stress free !
Mohammed was very responsive , attentive and professional. Highly recommended.... Read more
Landlord
7th Sep 2021 (3 years ago)
E A
Extremely helpful team, genuinely want the best for their clients and they provide great support. Mohammed and Karolina are the best people to have in your corner when you're looking for a great place to live. They're professional, patient and reliable... Read more
22nd Aug 2021 (3 years ago)
D Surgery
Residenza Estate Agents have been Fantastic over the last 6 months that we have worked with them. They have let nd manages many of our properties. Great team and family business which I love. Always helpful and available when needed.
HIGHLY RECOMMENDED COMPANY TO MANAGE YOUR PROPERTIES.
THANK-YOU
Thank you team Residenza... Read more
Landlord
9th Aug 2021 (3 years ago)
? ?????
Good service, helpful and professional and of course their properties are well looked after.
Saikouba... Read more
7th Aug 2021 (3 years ago)
T BOT
Exclusive and the best estate agents in and around London. Tried and tested and have referred to many of my colleagues in London. You can't go wrong. They are best at there job... Read more
17th Jul 2021 (3 years ago)
A Bilal
Been renting from Residenza for 10 years and the have just been improving and going forward day by day. Highly recommended... Read more
Tenant
17th Jul 2021 (3 years ago)
A !
Highly recommended best in and around London... Read more
17th Jul 2021 (3 years ago)
A rind
Im absolutely delighted to write this review about Mr Atique & his team of Residenza property, simply they are the best, nothing short of perfect. Brilliant service and always on hand to provide support & help.
Will happily recommend them to everyone.... Read more
7th Jul 2021 (3 years ago)
L zik
very efficient estate agency. paperwork was super quick.... Read more
7th Apr 2021 (3 years ago)
C Dennington
Good agency to deal with. Very efficient and polite - highly recommend!... Read more
31st Mar 2021 (3 years ago)
D Leggett
Really good from start to finish! Explored all options for me. I highly recommend.... Read more
4th Feb 2021 (4 years ago)
Ashkaan_N-A
Known residenza for over 10 years they have expanded to be a professional and committed estate agency.... Read more
21st Oct 2020 (4 years ago)
O Fraile
They don´t care about anything. Once you pay they dissapear.... Read more
19th Oct 2020 (4 years ago)
D Woodley
Professional service, one of London's best. Mohammed managed the complete letting procedure smooth and efficiently. My wife an I are happy with our new home and thankful to have found this with Residenza.... Read more
Buyer
19th Oct 2020 (4 years ago)
M Fraile
They are really unprofessional. Not communicate. House not ready on time still they push you with lies and constant calls. A nightmare. Don't use them. We rented a house with them and was the worst nightmare.... Read more
Tenant
19th Oct 2020 (4 years ago)
S lee
By far the worst agency I had to deal with in London.
Quick to respond to emails and queries but painfully slow to deal with issues at the property. Would avoid using them if I can.... Read more
6th Oct 2020 (4 years ago)
B AKBAR
Best Family Run Estate agents In South London Tooting and Battersea for the last 18 years... Read more
5th Sep 2020 (4 years ago)
N nadfab
Great team....Helpfull... Read more
13th Jul 2020 (4 years ago)
S Rashid
Well known Estate agents... Read more
28th Jun 2020 (4 years ago)
A mahmood
I would have to say the level of service i received from Residenza was absolutely Brilliant. Honestly every time i contacted Mohamed Bhai he replied me back no matter what time.
Hats off to everyone works at Residenza.
Mohamed Bhai thank you fro everything.... Read more
30th Mar 2020 (4 years ago)
F City
Family run, amazingly efficient, definitely recommend!... Read more
26th Feb 2020 (4 years ago)
B Delgado
Sara from Residenza is an asset to the company she always conducts herself in a very professional manner every time I have dealt with her, she is friendly and very helpful, in fact the whole team at Residenza are amazing and i will fully recommend any tenant or landlord that needs any help with their property needs to pop into their office 5 star service... Read more
14th Dec 2019 (5 years ago)
S Tariq
Great service!
One of the best estate agents on high street. Sara was an exceptional agent, honest and genuine advice was given throughout the process, and she even recommended a doner kebab around the corner. I have not found this level of service with over 10 agents that I spoke to during the process. Thank you Sara! ??
Highly Recommended!!!... Read more
9th Dec 2019 (5 years ago)
A A
Amazing customer service from Residenza!
Wasim has been very professional and extremely helpful throughout the entire process.
Great company, Friendly staff and very efficient.
Residenza offers the most exceptional service and have a wonderful team.
Highly recommended!!... Read more
9th Dec 2019 (5 years ago)
U Sakoor
Fantastic professional experience... Read more
9th Dec 2019 (5 years ago)
K Dallyn
Residenza Estate agents have been very helpful and they always keep buyers and sellers informed.
I would recommend them for family and friends. Excellent service!... Read more
1st Dec 2019 (5 years ago)
J Patel
Highly recommended always good ...... Read more
15th Nov 2019 (5 years ago)
G Irina
Sara is very professional. Highly efficient, excellent communication. She has been with us every step of the way, she handled everything for us. I would highly recommend her!... Read more
15th Nov 2019 (5 years ago)
K Lina
I am very satisfied with the service of Residenza properties. Great customer service, very professional agent Sara. Definitely recommend.... Read more
14th Nov 2019 (5 years ago)
D Chen
Great estate agent, fast communication, very efficient!
We have used Residenza since 2013 for managing our investment property. We made the purchase via their advertisement and found the whole buying process satisfactory and hassle-less, so naturally we have continued to use their professional services. They are very good at securing long-term tenants, solving house maintenance issues, liaising with estate management company and solicitors. Highly recommended!... Read more
Landlord
6th Nov 2019 (5 years ago)
M Matei
Long story but important warning! A month ago I was in the process of buying the flat in Hampton Hill. The sellers accepted my offer of £208,000 (in September it was listed at £219,950) and after I wasted money on the searches pack and a lawyer, they reneged on the deal as they wanted the full asking price. A week later it was off the market and back on with another estate agent, Residenza, for both sale and rental, at £20,000 more, so £239k! The Residenza estate agents are by the way very rude and do not seem to understand customer service. In the 3 weeks it's been on the market with them they have said they've had an offer of £220,000 already but are waiting for a better offer. I expect this is a lie, and given the already untrustworthy nature of the seller I advise caution. Check the living room wall too; it is hollow, meaning the flat used to be a studio.... Read more
Buyer
22nd Oct 2019 (5 years ago)
U A
Excellent service with professional staff who are courteous and knowledgeable. I highly recommended Residenza based on my experience.... Read more
26th Sep 2019 (5 years ago)
M Monte
We have been using Residenza for over 5 years now and I can truly say their service gose above and beyond, they always respond to maintenance issues quickly. Have high calibre tenants, and turn paperwork around quickly. You can always get hold of them even after hours, great team to work with and I highly recommend them both to landlords and tenants likewise.... Read more
Landlord
24th Sep 2019 (5 years ago)
A Bogart
We had some viewings with Sara on Tuesday. She was so friendly and informative on the area and properties we looked at. We are new to the area and she made us feel more confident and relaxed about renting in the tooting area. She was so friendly and chatty and I would highly recommend her for anyone searching for properties through Residenzia ????... Read more
Tenant
18th Sep 2019 (5 years ago)
M Hall
We have had the pleasure of working with Sara in our search for our next home, which so far has been a great experience! I was really impressed with how Sara answered our questions, and the interest she took in our situation. I felt that she listened to what we like and don't like without judgement and has been clear and prompt in all her communication with us. Thanks Sara :)... Read more
18th Sep 2019 (5 years ago)
R Brunning
We switched to Residenza from another letting agency due to poor communication and a sense that no-one was really looking after the property we were trying to let. When we started using Mohammed this year we wished we had found him earlier. The process was so much smoother than any time before (we have let out a property around 4 times). Administration and communication were great in all ways, you know when the viewings are happening, the outcomes, the admin is faultless - its made it so easy and smooth and Mohammed was such a pleasure to work with. Highly recommended for great service, communication and finding great tenants thank you!... Read more
Landlord
21st Aug 2019 (5 years ago)
OmniQ
Great agency, very quick and helpful. 1 week and contract signed. Definitely recommend.... Read more
13th Aug 2019 (5 years ago)
T nasir
Very good agency very helpful.
Thanks you Waseem.... Read more
16th Jul 2019 (5 years ago)
V Prasad
The entire process from viewing to getting keys was completed in just 4 days time. The experience with the agency was great. No hassles or false promises. Mohammad was such a good professional and he kept me informed throughout on each stages and helped complete the process smoothly. I definitely recommend this agency to anyone on the lookout for a new property.... Read more
Tenant
5th Jul 2019 (5 years ago)
P Riley
Mohammed was super efficient. we had a tight timeframe that he dealt with promptly and we are very grateful for his service.
Thankyou Residenza!... Read more
26th Jun 2019 (5 years ago)
J symmons
Mohammed was great, working with a very very short time frame he got everything sorted and dealt with any issues very efficiently.... Read more
20th Jun 2019 (5 years ago)
S Paholcenko
Great agency! Great customer service. Big thanks to Muhammad, you are true star, thanks for everything. They made move to our new flat so simple. I would recommend this agency to everyone.
Many thanks... Read more
Tenant
17th Jun 2019 (5 years ago)
M zhu
good service. happy with the letting service would highly recoomend. nice friendly staff... Read more
Landlord
10th Jun 2019 (5 years ago)
K Lucas
Extremely upset with this agency, from the start of the call I got nothing but rude and dismissive staff. They didn’t really know much about the property I was asking for. They seemed to want to dismiss me at the start for some reason? I left to conversation feeling disrespected and treated 110% like a customer they wasn’t interested in helping. Other agencies have asked for more details to find a property suitable for me where this agency was dismissing me from the start. Not trying to sell me the property but giving me down falls of the property. Never have been treated such a way to make me feel this angry to write a review. As I usually don’t write reviews I just felt as a business it’s important to treat all potential clients with respect even if you don’t think you’ll be able to help them. Seriously terrible customer service. I feel to leave names but i won’t.... Read more
27th Mar 2019 (5 years ago)
S ntiamoah
thanks residenza properties for getting a flat we can call home
they are so professional in their duties and ever ready to help in searching for a property. they are the best property estate agency known in uk.
mensah... Read more
30th Nov 2018 (6 years ago)
J Raja
Just moved my business in the area. Found a flat with Residenza and amazingly was shown the property in 4 hours and after agreeing was referenced and approved in 48 hours. and handed the keys. Excellent service... Read more
Tenant
24th Sep 2018 (6 years ago)
S akbar
amazing service, amazingg people to work with. Always there to help. made or move to our new house so easy and simple.
Many thanks... Read more
15th Sep 2018 (6 years ago)
O wilkinson
Residenza Properties are very professional and well worked letting agency, in my recent move into our new house, they were exceptionally helpful and resourceful, and patient when I may have been panicking about the speed everything was moving. Best letting agency I have used since moving to London, would recommend.... Read more
Tenant
14th Sep 2018 (6 years ago)
I Tofee
Be careful and never rent from these people.
I’ve been told that I’ll get my deposit back max 48h after returning the keys. I returned the keys and unfortunately I’ve never received my deposit back. They are thieves. Also during the tenancy they were not professional at all.
Zero starts for them.... Read more
Tenant
16th Aug 2018 (6 years ago)
W Wright
Avoid at all costs. Terrible service and work with equally shoddy landlords.... Read more
Landlord
25th Jul 2018 (6 years ago)
D Elford
Rude, Dismissive and the most unprofessional estate agent I have ever come across. I does shock me how so called estate agents like this exist. It also seems I am not the only one who has been disgusted by their approach. AVOID - You have been warned!... Read more
13th Jul 2018 (6 years ago)
FrankieSims
Great people and great customer service when helping me sort out my deposit... Read more
7th Jun 2018 (6 years ago)
G Russell
Been the most painless estate agent experience I’ve ever had. They have been extremely helpful. Thanks everyone!!... Read more
11th May 2018 (6 years ago)
R Castle
Helpful and always on call. I had no problems with these guys and they respectfully gave us a good reference for our next place.... Read more
Tenant
20th Apr 2018 (6 years ago)
S Isac
Excellent Service... Read more
28th Mar 2018 (6 years ago)
J Mahomed
I will definitely buy all my houses from this agent now. Worth every penny... Read more
Buyer
23rd Mar 2018 (6 years ago)
S Saad
Rented from them last year and currently doing so. Always helpful and efficient. Couldn't recommend them more. Used othet agencies in the past where they just dont care but Residenza always been on point! Thanks to the whole team *****... Read more
Tenant
15th Mar 2018 (6 years ago)
S Webb
Staff drive around in company cars smoking and littering cigarettes. see this on regular occasions. If I see this again I will be reporting your breach of the Law to Wandsworth Council.... Read more
7th Mar 2018 (6 years ago)
Z Benrahal
Avoid at all costs. Work with shoddy landlords
They Took £500 deposit for the property they give it to someone else without telling me very sad... Read more
Tenant
14th Feb 2018 (6 years ago)
D Connex
Lettings agents to avoid. They will charge you for anything and won't help at all. A really struggle to recover the deposit.... Read more
Tenant
13th Feb 2018 (6 years ago)
H MOTs
This company has fraudulently used our company details to avoid paying numerous parking tickets - the police and Wandsworth Council's crime division has been informed.
DO NOT use our details again or we will take you to court.... Read more
24th Jan 2018 (7 years ago)
A Rajan
EXTREMELY BAD experience!! If I could put 0 stars, I would without hesitation. Incredibly rude and condescending in correspondence; literally without an ounce of politeness.This was by far the worst experience I had when looking for housing. Highly unrecommended.... Read more
29th Oct 2017 (7 years ago)
A Clements
Awful experience letting with them, fees are extortionate and deposit was left completely uninsured for 6 months. Thought it would be OK to charge £60 for a key when my girlfriend had forgotten hers. Not to mention they moved the completely incorrect people into a house share without any thought but for lining their wallets. Avoid.... Read more
Tenant
11th Jul 2017 (7 years ago)
A Khan
Amazing team! Very helpful and friendly. By far the best experience I've had with any property agent in London!... Read more
26th Oct 2016 (8 years ago)
O Brown
Thank you so much to Wasim and his team at Residenza. We signed a lease with Residenza a few months ago and have had absolutely no concerns. Their staff are very attentive and have always answered any queries that we have quickly. Couldn't recommend them any more!... Read more
Tenant
25th Oct 2016 (8 years ago)
E UK
The guys on the front desks were so thoroughly polite, speechlessly attentive with great work ethics and extremely dedicated. Absolutely pleasant experience!... Read more
11th Oct 2016 (8 years ago)
E M.R.
Massive thank you to Wasim and Mohammed for sorting us a great house in 4 hours start to finish!
Lots of choice of properties at the agency, they drove us in between appointments (and even to the train station to go home!), and were clear and helpful through out.
They really went above and beyond what is expected from estate agents (and I've rented different houses from different agents every year for the last 6 years), by far the best experience I've had.
Looking forward to renting from them for the next year.... Read more
Tenant
25th Jul 2016 (8 years ago)
B Akbar
EXCELLENT ESTATE AGENTS TEAM, VERY HONEST COMPANY!... Read more
25th Mar 2016 (8 years ago)
G Hughes
Terrible company. Long story short, but I found them to be rude, dishonest and borderline incompetent.
Avoid like the plague.... Read more
19th Dec 2014 (10 years ago)