Lotus Residential - Leicester Reviews (29)

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F Bella

Extremely BAD Service! My experience with Nina was marred by a complete lack of care, professionalism, and competence, making it necessary for me to share my negative experience with others. From the beginning of our engagement, it was evident that Lotus Residential Agent did not prioritize their responsibilities or demonstrate a genuine concern for their clients. Communication was consistently poor, with unanswered phone calls, and when responses were provided, they were often delayed or failed to address my concerns adequately. This lack of responsiveness left me feeling neglected and frustrated! In addition, Lotus Residential Agent showed a concerning lack of attention to detail and an inability to handle crucial aspects of their job effectively. These errors not only caused additional stress for me but also raised serious doubts about their competence and commitment to their profession.This lack of competence eroded my trust in Lotus Residential Agent and left me questioning their ability to fulfill their role as a reliable and competent estate agent. Given the numerous shortcomings and frustrations I experienced with Lotus Residential Agent, I strongly advise caution when considering their services. My hope is that this review will prompt the company to reflect on their practices and take appropriate measures to ensure that future clients do not encounter the same level of disappointment and dissatisfaction. Thanks to a lovely landlord who has made an extreme effort to solve the issue! He does not need an agent! First time in my renting years I have seen a landlord deal with things directly and come to the flat and make us feel at ease!... Read more

16th Jun 2023 (10 mo. ago)

Y Mitlo

Agency member Nina is never answering call n msg reply n not doing any maintenance in house n not giving deposit after left the house. 2 months done it’s not giving deposit this tips of service in louts agency... Read more

17th Sep 2022 (1 year ago)

D Badiani

I was really very impressed with the service I got from Nina the agent. She was very helpful and very polite. Nina went out of her way to help me. I was very happy with the service that I was given.... Read more

25th May 2022 (1 year ago)

Y Janicke

Nina is a really great! She is very trustworthy and honest and acts in the best interest of the client. I would highly recommend Lotus.... Read more

22nd Jul 2020 (3 years ago)

S Memon

Nina is brilliant! She has a friendly approach and tries really hard to find me the right tenants as quickly as possible. She is thorough with her checks and is always honest with her advice. I would thoroughly recommend.... Read more

14th Jul 2020 (3 years ago)

W Abdelrahman

The most professional agent you can deal with... Read more

14th Jul 2020 (3 years ago)

I McKenzie

This has been the worst experience of my life by a long long way. Nina does not reply. No one replies. They have taken all our information done every check, taken a £250 retainer, to message 4 weeks into the process, unfortunately the landlord does not want to accept your offer to rent. This has no explanation have not even had a call, just a credit note for the retainer. Gob smacked, furthermore we chase them once a day, honestly never have I ever, they should be bust.... Read more

21st May 2020 (3 years ago)

R Brown

I have been trying to reach one of the admins in the Lotus team in Leicester for last 9 days regarding an update with a property I already viewed , provided all required documents for. I only looked for an application result (negative or positive) so I can wait or move on. nothing heard from the person (Nina Chana) who is dealing with the property even though I was told that they were going to call me back with an update.... Read more

19th Feb 2020 (4 years ago)

M Richards

Brilliant service. Feel very comfortable working with them to secure a move in to new home. Very trustworthy!!... Read more

2nd Feb 2020 (4 years ago)

S Abubaker

Exceptional service from an independant agency. I have used Haart, Connells in Leicester and they don't come close to the level of service I have received from Lotus Residential. Having a reliable and honest agency for me is crucial as I live 120 miles form Leicester. I would highly recommend Nina and her team if you need a trustworthy agency. Truly a hidden gem.... Read more

24th May 2019 (4 years ago)

Yaz

Nina from Lotus Residential provided an exceptional service to us, in our home move process. Extremely pleasant and lovely to deal with, and definitely an asset to the company. Thankyou for all your help! Hamza and Yaz... Read more

28th Nov 2018 (5 years ago)

M Abbakyari

I left a review on the 18/01/2018 about my concerns with my property as unsuitable for living -seen in the attached screenshot. Shortly after that Nina contacted me and promised to resolve all my issues by end of the month. I was glad that we were finally making good progress but up till today which is about 6 months now, she was only able to clear the garage. I was hoping they would change the cooker as well because it had no safety device and we had 2 incidences of gas leak. But for my safety and that of my kids I had to buy a new cooker. However Nina was swift in sending an engineer to remove the old and fit mine. Unfortunately, my issues have not been resolved because the garden has not been sorted. The worst part of it is she doesn’t return my calls or reply messages. So, I ended up paying to clear out a bit so we could open the windows without all sorts of insects flying in - as seen in the pictures attached. Anybody willing to rent from this agent should beware because, apparently, they are more interested in letting the property without regard for safety and maintenance.... Read more

27th Jul 2018 (5 years ago)

F kader

Friendly, professional and very helpful. Went the extra mile to make sure I got the right tenant.... Read more

15th Feb 2018 (6 years ago)

B Ore

Lotus Residential provide a very professional and transparent service. The manager Nina is quite pleasant to work with and very responsive to the management and care of my properties. I will definitely recommend the company for your letting and estate management needs.... Read more

8th Feb 2018 (6 years ago)

T Music

I approached Lotus Residential as I was looking to rent my property, I received a very professional service and I have no complaints as I received payments on time and the tenants have maintained my property in very good condition. I would highly recommend Lotus and their team to anyone as they are very professional, take their time to understand your needs and requirements and also such a welcoming company to approach. I was always kept informed and any questions were answered with confidence. Keep up the excellent work and thank you for the fantastic service... Read more

29th Jan 2018 (6 years ago)

Performance stats

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