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Home
Estate Agents in Stoke-on-trent
Martin & Co - Stoke-on-Trent

Martin & Co - Stoke-on-Trent

3.1

30 reviews

Opens tomorrow at 9:00am

44 Piccadilly, Hanley, Stoke-on-Trent, Staffordshire, ST1 1EG

Martin & Co Stoke-on-Trent are an estate agent in Stoke-on-trent. They mainly list properties in ST4, ST1 and ST2. Over the last 6 months, they've listed 78 properties, with 30 currently on the market. Most of the properties listed have 3 bedrooms. They list properties for sale on Rightmove and OnTheMarket.

Opening hours

Monday 9:00am - 5:30pm
Tuesday 9:00am - 5:30pm
Wednesday 9:00am - 5:30pm
Thursday 9:00am - 5:30pm
Friday 9:00am - 5:30pm
Saturday 9:30am - 3:00pm
Sunday Closed

View all details

Martin & Co - Stoke-on-Trent Reviews (30)

Have you used this agent?

All (30)

Seller (3)

Buyer (1)

Landlord (2)

Tenant (13)

General (11)

N Kelly

Very good at managing and sales of all types of properties,would highly recommend Martin&Co weather your a tenant or a landlord definitely give these a call you won’t be disappointed... Read more

12th Dec 2021 (3 years ago)

A Cormell

Excellent service always. Highly recommend... Read more

1st Nov 2021 (3 years ago)

M Simpson

The guys at the Hanley Branch have been super helpful throughout the entire process and gave us so much information to get us set up for our first time renting, responding to our emails daily with answers to our questions. The little welcome pack we received on moving day topped it all off :)... Read more

Tenant

13th Oct 2021 (3 years ago)

D Davies

Helped my son move into his new home. They were very efficient and friendly. Completely professional and even bought cake and beer into his new home. Lovely little touches. Would highly recommend them... Read more

9th Aug 2021 (3 years ago)

H Holmes

Firstly I had to call up several times to get a viewing for a house I wanted to see and was told they would get In touch but kept hearing nothing back so I had to keep calling to follow up. When the viewing was finally sorted and on the day we arrived the woman who was supposed to do the viewing was sat in her car outside and did not get out. She finally came to the door as we were leaving and told us she was going to speak with the tenants before showing us however we told her we had already viewed alone and we’re ready to leave. Poor customer service unfortunately and I won’t be looking to use again.... Read more

7th Aug 2021 (3 years ago)

D Snape

After a bad experience with previous agents, having Martin & Co this past year was such a welcome change. From the very beginning, their staff were warm, friendly, and very helpful, and communication throughout the year was top-tier. Definitely would recommend to anyone in the area (especially other students!).... Read more

5th Aug 2021 (3 years ago)

L Clarke

I have rented a lovely house through Martin and Co. The process of viewing, putting in my application, referencing and being accepted was very quick and easy. I had no problem at all throughout the process and would definitely recommend.... Read more

Tenant

3rd Aug 2021 (3 years ago)

P Thomas

From start of renting right upto ending your agreement they are great. Very caring and professional at all times making the whole process stress free. Definitely would recommend. Thanks for all your help and support. Paula, you have been brilliant and made the last bit's so easy and stress free, really appreciate it ????... Read more

Tenant

21st Jul 2021 (3 years ago)

M L

They seem OK, but as a middleman between you and a landlord they seem happy to leave you in the dark regarding works on your building... Even with emergency repairs. So sometimes you have to chase them up to find out what is happening. EDIT: A year on, still waiting for works... one of which has been 6 years in waiting now, the other is a huge crack in the wall that leaks every time it rains. Next to plugs. Never seem to be able to get someone out... but are happy to up the rent for the landlord. Second Edit: We are actually getting people out. Maybe. Perhaps. But at least its something. This does seem to be more an issue with the previous landlord who sold the property as 'in good condition' and the new landlord is now facing a surprise bill for work he didnt expect to need to do. Martins as the middleman are just trying to do their best to be a go between. The staff in Martins are always polite and helpful. If the review was just for them, it's 5 stars. But the process of being a go-between, and not having the info required half the time, its always going to be hard to recommend renting through this type of company... Read more

Tenant

11th May 2021 (3 years ago)

L Thomas

A professional service offered throughout the sale process. We would recommend this Estate Agent.... Read more

Seller

13th Feb 2021 (3 years ago)

S John

I would recommend property owners, landlords to not deal with this estate agent, my property was on the market at below market rate had no real interest in selling and no deal was closed poor service. After speaking with other agents they have stated that this property should have sold especially at the price which I was happy to take out tbh. I guess the other landlords and investors missed out in a good opportunity. I would not recommend renting through them either as the fees and charges are extortianate. Estate agents need to think more carefully about rental figures hence if a property rents for 400-500, then a management fee of around 30-40 quid a month is more realistic. Yes estate agents have overhead costs etc but so do small time landlords thus overhead costs are high. Rental yields are reasonable if you are prepared to do the leg work yourself. On another note of selling a property it did feel as though certain staff members have close links with certain investors to perhaps knock your house price down. Thus I would strongly avoid selling with these people and most likely from reading other reviews to also not rent through them especially if calling out comtractors for emergency work etc is such an appaling service and you as a landlord have to chase them.... Read more

Seller

11th Sep 2020 (4 years ago)

M C

The Stoke branch has been looking after properties for me and my partner. They're exceptionally bad at getting contractors for maintenance issues. We've had to chase them up to make sure jobs are done. If they can't find a contractor in 2-3 weeks, they tend to forget the issue. We had one occasion where funds sent in as a deposit for one job were allocated to another job by a different contractor. The staff are pleasant enough to deal with, but it's a poor service. Landlords with fewer than five properties should be wary. For tenants, we suggest you avoid the Stoke branch. No guarantee that they'll sort out maintenance issues in good time.... Read more

Landlord

5th Sep 2020 (4 years ago)

L mclaughlin

Katie was amazing there was no messing about she was efficient and got the viewing and the move done quickly would reccomend her to anyone looking to rent a property... Read more

Tenant

20th Feb 2020 (4 years ago)

J Renshaw

Looking for another letting agent/ house as very dissatisfied with the customer care at my current abode. Martin'sEem i ensured about a property currently inn the market, although this one turned out to be not for me due to a no pets policy, Martin's were extremely friendly and helpful, will definitely keep a look out for one of their properties!... Read more

21st Jan 2020 (5 years ago)

S Wilcock

I've had many issues with this agent but there is one lady Karen at the Hanley office who is their saving grace. Karen is friendly, professional, effective and most importantly honest. If it wasn't for her I'd have stopped using Martin and co a long ago.... Read more

15th Dec 2019 (5 years ago)

H derricutt

I have rented a property from Martin and Co Stoke-on-Trent for 3 years. Sadly today I have given my notice of the property as life moves on. I have found the staff at this branch very helpful over the years and have dealt with any requests that I have had very promptly. They have allowed myself and my daughter to created some very happy memories in our first home. Thank you. :)... Read more

Tenant

11th Oct 2019 (5 years ago)

M L

Tenant

23rd Sep 2019 (5 years ago)

C Lomas

I wish I could leave 0 stars. While dealing with this company I had to ring them everyday to make sure they were doing as I asked, I had to remind them several times to send me the forms for an application and I was constantly given excuses as to why they couldn't do it when I asked. I had to pressure them to ring landlords on my behalf and when meeting for viewings I found them unprofessional and unknowledgable. The straw that broke the camels back was when they mixed up my viewing date and informed me they could not fit me in on the date I had originally booked even though I had already received the text confirming my date when I booked it, they were unapologetic and unhelpful on the phone. AVOID AT ALL COSTS!!!... Read more

6th Aug 2019 (5 years ago)

A Abbasi

I found a very nice apartment with them and lived there for 2 years. Although we really enjoyed the apartment but the few times we called for any issue, it was a long delays. There is no one focal person who is dealing with situation and you have to explain the story every single time. Moreover, also found them rude especially if you are raising concerns of any sort and there is a good chance that you will get different information from different people.... Read more

Tenant

6th Aug 2019 (5 years ago)

J Bentley

I got told last week that my move-in day would definitely be tomorrow (Tuesday 6th Aug), but I just need to await a call to discuss what actual time it would be tomorrow. But it would definitely be tomorrow. I got no call from them, so I had to ring them up to see what was going on. Only to be told, that they didn’t have time to sort things out, so it would be the coming Friday or Saturday. Usually it wouldn’t be a problem, but I had already booked time off work for tomorrow, sorted out van hire etc. So that’s money down the drain for nothing.... Read more

Tenant

6th Aug 2019 (5 years ago)

C Whitmore

The best estate agents that I've dealt with by far. The team helped our move to be as seamless and quick as possible when we were in a difficult position. The team are very professional and we always receive great customer service. Thank you.... Read more

12th Jul 2019 (5 years ago)

D Riley

We have been tenants for over 2 years , we have received no support from the staff , in fact my opinion is they are not just rude but patronising .... Read more

Tenant

5th Jul 2019 (5 years ago)

L Edge

Don't bother turning up for appointment. Say we've missed the estate agent when we are there before the appointment yet the staff don't know where the member of staff are. No reply to email of complaint. If you want to buy a house don't bother work this estate agents customer service is shocking... Read more

Buyer

5th Feb 2019 (5 years ago)

J Marsden

I have had so much trouble with the Hanley branch. The have over charged me rent. Had me doing maintenance to the property (the landlord should be doing that), information wasn't passed on. The manger has no manners at all. I was in the property for 3 years, only contracted to the first year because they never bothered to send out another tenancy agreement. It's poorly run. I was even charged rent when I wasn't in the property. STAY AWAY. MOULD never got treated I was told to " just wipe it away" .. I'm glad I moved house and don't have to deal with these anymore. They made my life a misery and sent me into depression. It was horrendous.... Read more

Tenant

18th Dec 2018 (6 years ago)

K bull

Instructed Martin and co to sell my house chose them over 2 other companies as from the initial phone call through to the valuation the photos the viewing the sale every member of staff from Hanley and Newcastle were amazing Work over hours if they needed to for viewings and phone calls always on the end of the phone if I need advise on anything including helping me with purchasing a new house 10/10 service thanks so much and I am reccomending you to all :))... Read more

Seller

26th Mar 2018 (6 years ago)

K Marie

What a waste of space!! (Hanley) Went for a house viewing. for the house owner to show us around as agent turned up 15 minutes late. didnt get a sorry. then to not even get a call back when waiting!! Very unprofessional of steve... Read more

18th Jan 2018 (7 years ago)

C Bills

Terrible service, shoddy repairs never use these.... Read more

8th Nov 2017 (7 years ago)

R Smoova

Martin & Co (Hanley) were just terrible for me as a tenant of theirs for a year, and I cannot say a good word about them. They let a property to me which suffered major damp issues and only had their own and the landlords interests in mind. The health impact and damage to my possessions was of no importance to them at all. Even after a fire caused by the landlords bodging (and a subsequent warning notice being issued) - Martin & Co didn't care 1 bit. The maintenance manager was consistently useless, non-responsive and evasive. The maintenance team were frequently rude and treated you like a burden. If you're a tenant - consider twice before renting a property from this company. My personal experience has been that your health and wellbeing are not a priority for them. ... Read more

Tenant

11th Jul 2017 (7 years ago)

J Douglas

If you can help it, do not go here. The staff are unhelpful. It takes several months to get problems fixed leaving you living in a broken home. They are happy to contact you if they need something but if you need help they ignore you.... Read more

Tenant

6th Apr 2016 (8 years ago)

M Raby

Thanks to Mark and team at Martin & Co, having struggled to rent a couple of properties with other agents I became a bit despondent. Luckily somebody recommended Martin & Co to me and my view has totally changed. I found them friendly and true professionals from start to finish. Again thank you for all your help in letting my properties with lovely tenants.... Read more

Landlord

13th Oct 2014 (10 years ago)

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