Tremendous service on both selling and renting my portfolio of properties, great management team with excellent communication. Wouldn’t use anyone else!
Before you put your property onto rent with Heywoods, be aware that as a landlord your costs will be 10% per month of the rent, a letting fee of £295, £75 for an inventory, £15 to register the deposit (£30 if managed by yourself), £30 to serve a notice, £50 for a tenancy agreement if managed by yourself, £50 for a tenancy renewal, £120 to deal with a deposit dispute plus costs, £225 for a new tenant (which you will pay every 6 months as they only write 6 monthly agreements or £50 to renew the tenancy agreement if the tenant is willing to stay, who by the way is also charged £60 for the same agreement, all these amounts are excluding VAT If you still decide to let your property with them and wonder why it has not let, the tenant fees are, £210.00 for administration, £90 to move in quickly, £60 to renew the tenancy, £60 to be checked out, £60 for Heywoods to check the checkout, £36 for a reference, etc. On the plus side, their shop has had a changing room’s makeover!!!
Response to Barbara's concerns regarding Heywoods fees being made public.
I have listed your fees below from your terms of business and your website, please feel free to point out if my list is incorrect. If it is not, why is there an issue with anyone seeing your fees.
All Fees & Percentages (Plus VAT) Let Only Rent Collection Management
Letting Fee £500.00 £295.00 £295.00
Management Fee Commission
Charges of Gross Monthly Rent N/a 7.50% 10.00%
Inventory / Schedule of Condition (NEW) £75.00 £75.00 £75.00
Inventory / Schedule of Condition (UPDATE) £50.00 £50.00 £50.00
Deposit Scheme Registration £30.00 £30.00 £15.00
Tenancy Renewal £75.00 £75.00 £50.00
Re-let to New Tenant N/a £225.00 £225.00
Preparation of Tenancy Agreement £50.00 £50.00 N/a
Additional Incidental Fees
Gas Safety Certificate By Arrangement By Arrangement By Arrangement
Electrical Safety Certificate By Arrangement By Arrangement By Arrangement
Portable Appliance Testing By Arrangement By Arrangement By Arrangement
Energy Performance Certificate By Arrangement By Arrangement By Arrangement
Withdrawal Fee (post offer) £350.00 £350.00 £350.00
Hourly Rate for Additional Services £60.00 £60.00 £60.00
Caretaking Service £25.00 (P.W.) £25.00 (P.W.) £25.00 (P.W.)
Service of Legal Notice N/a N/a £25.00
Preparation of Court Papers N/a N/a £350.00
Execution of Warrant N/a N/a £225.00
Tenant Fees (all fees shown below are inclusive of VAT)
Administration & Application Fee £210.00
(For up to 2 applicants or 1 company application)
Fast Track Application (5 working days) £90.00
Additional Applicants (per person) £90.00
Guarantors (per guarantor) £90.00
Renewal Contracts – periodic or assured term
Administration Charge for Renewal £60.00
Check out fee (end of tenancy) £60.00
Re-visit (after initial check out) £60.00
2nd Late Payment Letter £36.00
Dishonoured Cheques £36.00
Missed Appointment £48.00
Additional copy of Agreement £12.00
Reference Request £36.00
Repairs required at check out £60.00
After receiving brilliant service from priory property when selling my last property it wasn't hard to decide who I was going to use this time round selling my house. I got in touch with Matt Heathcote at the Tunstall branch and explained I would like to sell my house and also purchase one that priory were advertising. The owners of the property I wanted to buy set an impossible task for me to get my property up on the market and sold in just 7 days but Matt made this happen. The service I received from Matt was unbelievable, going out of his way at every turn to make sure that my property was well advertised and looking the best it could be. I had 5 viewings within the first 2 days through Matt's hard work and dedication to putting my needs first understanding knowing the pressure of my situation. Matt never gave me any doubts and constantly reassured me that himself and the Priory Property team would get my property told in the time needed to get the property I want. The communication between the priory team was also brilliant. On the rare occasion I couldnt speak to Matt, Judi Poletto who I contacted in their office was always well informed of my situation and always able to deal with any enquiry that I had and make sure I was always kept in the loop with any changes during my purchase and sale. I cant thank the priory team enough for the service they have provided this past few months as I don't think my purchase of my next home would of been made possible without their hard work!
My wife and I endured a torrid time at the hands of the Stoke-on-Trent Tunstall Branch of 'Priory Property Services'. From the very beginning Matt Heathcote sent us persistant emails which were pressurising, unsettling, mischievous, threatening and accusatory, all defined and experienced as 'aggressive behaviour' in The Property Ombudsman's Code of Practice. He attempted to pressure us into using his associated services, and to speed up the deal quicker than acceptable, even blaming us for holding up the deal when it was the vendors who had not sent the contract.
Paula Heathcote, supposedly the one in charge, was useless. She did not provide us with a proper Complaints Procedure, threatened us before we put in the complaint, and then declared that she would not deal with the complaint. This was hardly surprising, seeing as they are the only agents in the area who do not invite feedback/complaints on their website. We have submitted the complaint directly to The Property Ombudsman.
One star is too kind for this bunch of cowboys.
8 Crewe Road, Alsager, Stoke on Trent, Staffordshire
The Alsager Team are outstanding, they supported me throughout a turbulent selling process. Their enthusiasm, positivity and commitment is truly commendable and an asset to the Bridgfords Organisation. I would highly recommend.
Steer well clear, abysmal service from a buying point of view, pressure sales all the time wanting early valuations before mortage valuation, gazumping specialists, best be a cash buyer or don't bother unless you want to be left out of pocket, then get brushed aside when you ask for recompense
They were much cheaper than the opposition and have done a good job.
Dino Vella failed to ensure the boiler was correctly maintained and gas safe certified. Our tenants were left with a faulty boiler for a considerable amount of time.and we as landlords liable to prosecution with fines of up to £20,000 and a prison sentence. Totally unprofessional.