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  1. Home
  2. Reeds Rains - Hanley
Reeds Rains - Hanley Logo

Reeds Rains - Hanley

Opens tomorrow at 9:00am
17 Piccadilly Hanley, ST1 1EN
Reeds Rains Hanley are an estate agent in Stoke-on-trent. They mainly list properties in ST1, ST6 and ST2. Over the last 6 months, they've listed 66 properties, with 32 currently on the market. Most of the properties listed have 2 bedrooms. They list properties for sale on Zoopla, Rightmove and OnTheMarket.

Opening hours

  • Monday 9:00am - 5:30pm
  • Tuesday 9:00am - 5:30pm
  • Wednesday 9:00am - 5:30pm
  • Thursday 9:00am - 7:30pm
  • Friday 9:00am - 5:30pm
  • Saturday 9:00am - 4:00pm
  • Sunday Closed
View all details

Reeds Rains - Hanley Reviews (135)

Have you used this agent?
  1. 75% 5/5 Stars
    75%
  2. 3% 4/5 Stars
    3%
  3. 0% 3/5 Stars
    0%
  4. 1% 2/5 Stars
    1%
  5. 21% 1/5 Stars
    21%
All (135)
Seller (39)
Buyer (11)
Landlord (22)
Tenant (10)
General (53)

Anonymous Landlord

5/5 Stars
Alex is legendary when it comes to finding reliable and quality tenants. We had issues with other estate agents in the past. Alex took over and found us a tenant in a weeks time. I am so happy and impressed with Alex's persistant follow up, updates and the ownership he takes in making his customers happy. 5 STAR service- you are an asset Alex to reeds rains. Cheers!... Read more
Landlord
7th Feb 2025 (3 days ago)

Anonymous Homeseller

5/5 Stars
Everything taken care of and all the staff are very pleasant... Read more
Seller
21st Jan 2025 (20 days ago)

paul

5/5 Stars
I can not fault the team at reeds rains Hanley ,from day 1 of the viewing Tom was on time ,very professional and his selling strategy was spot on.My house had a offer within less than 2 weeks and the team got on with the sale as soon as the offer was accepted ,I would definitely 100%recommend the Hanley team to anyone ,thanks again to you all ,friendly professional and just delivered with nothing to much trouble .Thanks again to you all at Hanley branch ????... Read more
Seller
22nd Oct 2024 (16 weeks ago)

A Pervaiz

1/5 Stars
Applied for house to rent and did many views but did not get any response from reeds Rains. I would not recommend it anymore as I wasted my time.... Read more
13th Oct 2024 (17 weeks ago)

Kevin

5/5 Stars
Simply fantastic!! I rang mid morning and Tom the branch manager answered straight away, came out to value my properties that afternoon and was brilliant. (Everyone else I spoke to needed 2 weeks to prepare and book me in) He was honest, knowledgeable and clearly knew what he was doing, he valued them perfectly, told me how long they would take to sell and was spot on to the day. Communication has been fantastic, Tom and his team have been supportive, communicative, prompt and professional at every turn. Whether buying or selling….Reeds reigns is my first choice Thank you Tom and the team in Hanley... Read more
Seller
20th Sep 2024 (20 weeks ago)

Ben

5/5 Stars
I am very pleased with the service that I received when selling my house. I highly recommend RR Hanley branch. Big thank-you to Alex and the team. Ben... Read more
Seller
30th Aug 2024 (23 weeks ago)

Anonymous User

5/5 Stars
I recently had the pleasure of working with Reeds Rains in Hanley, and I couldn’t be happier with the experience. From start to finish, their team demonstrated professionalism, expertise, and genuine care. Tom O’Brien, the branch manager, was professional and efficient throughout the whole process.  His knowledge of the local market is unparalleled. He patiently listened to my requirements and provided tailored advice, clearly explaining all of the options available and the associated costs. Tom goes over and above to ensure any questions or concerns are addressed promptly, he frequently works out of hours and promptly responds to any calls/messages he receives. The team at Reeds Rains Hanley ensured a seamless transaction. From arranging viewings to handling paperwork, everything was efficient and stress-free. They truly go above and beyond for their clients.... Read more
2nd Jul 2024 (7 mo. ago)

M Snowdon

5/5 Stars
Great customer service had Tom come and value the property in currently In. Came when he said he was coming and contacted me throughout the process quick and efficient highly recommend... Read more
29th May 2024 (8 mo. ago)

M Property

5/5 Stars
Very good agency. Tom the manager in particular is very good. He knows his stuff... Read more
25th May 2024 (8 mo. ago)

J Lawton

5/5 Stars
What can I say, Tom at Reeds Rains was first class. He knows his business inside out and guided me to a very quick sale. Thanks Tom!!... Read more
Seller
24th May 2024 (8 mo. ago)

Anonymous Homeseller

5/5 Stars
Tom knew exactly where to aim the property and got me a sale within less than a week of advertising ????????... Read more
Seller
12th May 2024 (8 mo. ago)

Immy

5/5 Stars
Would really recommend Reeds estate agents, very friendly and efficient service... Read more
29th Jan 2024 (1 year ago)

Anonymous Homeseller

5/5 Stars
Immediate attention, all promises kept and importantly ...they sold the property in a few weeks. How could you better that?... Read more
Seller
24th Jan 2024 (1 year ago)

S Douthwaite

5/5 Stars
Friendly staff, very informative..... Read more
15th Jan 2024 (1 year ago)

M Murphy

2/5 Stars
Not very helpful staff... Read more
26th Nov 2023 (1 year ago)

C Lang

1/5 Stars
This is the most diabolical firm that we have ever dealt with. They literally do nothing but stand in the way of progress. Not exactly sure what they take management fees for as they do absolutely NOTHING!!! Only gave 1 star as there wasn't an option for 0 stars!... Read more
8th Nov 2023 (1 year ago)

N Steele

5/5 Stars
I can't thank Tom and his team more. From the first phone call to first meeting all of my questions were answered and more. The experienced team are always on hand to answer any of my questions about the sale of my house and are 100% flexible to meet my needs.... Read more
Seller
27th Oct 2023 (1 year ago)

P Cartwright

5/5 Stars
I would just like to say how impressed I am with the first class service at Reeds Rains Hanley branch. I contacted them for a valuation with a view to putting our property on the market. Tom O'brien came to do my valuation and photographs for sale. Tom is extremely professional pleasant and very polite. We need a quick sale and Tom has gone above and beyond even being contactable after office hours. His dedication and passion ?eally shine through and he is a real asset to Reeds Rains. The girls in the office are also lovely.... Read more
Seller
18th Oct 2023 (1 year ago)

K C

2/5 Stars
Weird experience. Attended a property viewing with a view to purchase. Was told that a tenant lived at the property but the viewings are still done by the agency so someone would meet me there. I arrived, no one was there to meet me. I knocked and rang the bell, nothing. I called the agency and they said that the would call the person who was due to complete the viewing. 2 minutes later, the door opened. I was greeted, it was a polite exchange as I was introduced to the tenant. Tenant was lovely and within the first 5 minutes, told me about all the issues with the building. Which I appreciate because not many people are willing to share such information. The agent kept rolling his eyes and had a tight expression on his face, he was evidently unhappy about the exchange. At one point, he put his arm in my way, so that I couldn't proceed and he ran after the tenant to exchange some words - ie. Stop talking. You shouldn't be saying all that, what if it goes back to the landlord. She was ushered downstairs and the door was closed. He apologised to me and said that it was an unfair "assassination". The poor woman is clearly having to move out of a property which she has lived in for a long time. I sympathise and appreciate the honesty, especially regarding utility items which I can't test for myself. I couldn't view the bathroom, conservatory and garden - the main feature for us personally, because of an unfriendly dog who was locked in that part of the house. I asked if I could video call my partner to show him the property but I was told no, because the agent had to leave for his next viewing? I explained that I had been standing outside for 5 minutes so surely he could spare 5 minutes to let me call my partner? He asked why I hadn't knocked. I knocked and rang the bell "you clearly didn't knock hard enough". I asked if I could take a video of the property but I couldn't because it was an invasion of privacy, which is fair enough and I respect. In which case, if I can't take a video, again, can I call my partner. I'm not going to put an offer down if my partner can't view the property. No, that's also an invasion of privacy - it wasn't when I asked 2 minutes ago. 2 minutes ago, you had to run to your next viewing. Photos of the property are on Rightmove. This is a call with my partner, a potential buyer? Obviously I'm not going to place an offer on a house that 1) I can't view in full because of a dog that can't be placed on a lead or in a crate and 2) that I can't show to my partner. It was an extremely odd experience and a wasted trip.... Read more
18th Oct 2023 (1 year ago)

A Colclough

5/5 Stars
Really pleased with everything. Tom kept me up to date with all progress and was helpful throughout.... Read more
11th Sep 2023 (1 year ago)

H knight

5/5 Stars
Great experience selling our house with Tom at reeds rains,Tom came out to value and take some pics of the house which was on the market within a day or so.Friendly and approachable with a good knowledge of the market, house was sold in the first week!Perfect....... Read more
Seller
1st Sep 2023 (1 year ago)

N Ahmed

1/5 Stars
V bad behaviour Sofi & receist no manner to talk customer on phone. Useless even not deserves single star hanley branch stoke on trent Can't expect like this lady.... Read more
1st Aug 2023 (1 year ago)

A Gaynor

5/5 Stars
Having sold a property 20 years ago through Reeds Rains, we approached them recently on my mum’s behalf to sell her house. Tom came out to value the property and was able to advise and reassure us regarding the sale. Contacting the office has always been easy and everyone we have dealt with - from the office staff to the men putting up the boards - has been helpful, courteous and friendly. Reeds Rains have been very considerate of my mum’s age - from Tom offering to sit with her during viewings should she want support, to David who conducted the viewings so professionally on the open day and made my mum feel safe and reassured The house went on the market and was sold within a week - for the price advised by the company. We are hopeful that the rest of the process runs as smoothly... Read more
Seller
4th Jul 2023 (1 year ago)

A Corden

5/5 Stars
I had the pleasure of working with Tom from Reeds Rains to sell my property, and I must say their service was exceptional. They were incredibly attentive and communicated with us effectively throughout the entire process. Their knowledge of the market was impressive, and they consistently kept us informed about important aspects. Within a little over a week, our property was listed and showcased through an open day that accommodated our busy schedules. Thanks to their efforts, there was a significant amount of interest generated, leading to multiple offers. Their efficiency in handling the situation was remarkable. Overall, I have no complaints about their service, and I highly recommend them to others.... Read more
Seller
13th Jun 2023 (1 year ago)

G Prince

5/5 Stars
I would like to thank the team at Reeds Rains Hanley branch in Stoke On Trent. I wanted to sell my house quickly due to divorce and had already sought solutions for fast sales like these companies that buy in 7 days or 1 month etc. Each one offered market value but then towards sorting a deal dropped the offer based on ‘market climate’ or numerous excuses why the house would sell for £10-25,000 less than market value. I was completely deflated by these companies and decided to ring a local estate agent and ask for advice. I spoke to the manager ‘Tom’ who quickly told me to not give my house away, there’s still value in the property and to give him a chance to sell it fast within 2 months. I hesitated for a moment then felt it was the right thing to do based on the absolute common sense he told me regarding the market and he was 100% to word. He sold my house in the 2 month window and made me £10k more than I was being offered by the quick sell companies. I can’t thank him enough - he never pressured me and had all the time in the world for me to ease my mind. Thank you so much for everything you did for me. I’m so glad you talked me round. Please, if you are in a position where you need to sell quick - trust this branch. They deliver on their promises and I’m £10k richer thanks to their expertise and knowledge of the market place. Professional company and genuine honest caring people behind the scenes. I recommend 100% - don’t waste any more time reading this review, call them and arrange your appointment to sell!!... Read more
Seller
2nd Jun 2023 (1 year ago)

D Rigby

5/5 Stars
Alex Dale has been brilliant with handling the eviction of our previous tenant, then getting us a new one into our property, extremely professional in every way, highly recommend Alex, thank you for everything you've done for us... Read more
Landlord
24th Apr 2023 (1 year ago)

J Antoney-wattam

5/5 Stars
I had numerous other estate agents that I applied for properties to rent, but the staff at reeds reins were really helpful and also made it comfortable to be able ask questions. Really polite and helpful and I have recommended reeds reins to some friends. Thank you.... Read more
Tenant
24th Apr 2023 (1 year ago)

J Wildin

5/5 Stars
Just had an offer accepted for a house being sold through Reeds Rains. Early days yet but the service has been exceptional so far. Big thanks to Dave, who showed us around, Lynn, who was a star with email problems, and Sophie, who has been doing all the negotiating, and gave us the good news. Fingers crossed the rest of the process goes as well... Read more
Buyer
19th Apr 2023 (1 year ago)

J Doshi.

5/5 Stars
Alex has been extremely easy to deal with and a professional. He has made my being a landlord a lot easier. would recommend him anytime... Read more
Landlord
19th Apr 2023 (1 year ago)

S Bourne

5/5 Stars
Reeds Rains have just completed a tenant find activity for me. The whole process was completed quickly and very professionally. Alex in particular kept me updated with all the information I needed and was very helpful when I asked for any advice. Would definitely recommend.... Read more
Landlord
24th Feb 2023 (1 year ago)

D Clowes

5/5 Stars
Absolutely fantastic service, the staff have been amazing throughout the whole process. Hats off to branch manager Tom and Sophie for their extended hard efforts. Sold my house in a week for a brilliant price! Couldn't recommend enough!!... Read more
Seller
13th Feb 2023 (1 year ago)

A Swift

5/5 Stars
All the staff have been excellent with communication during my property search .But Tom is exceptional going above and beyond communicating out of hours to help us.I can't thank him enough.I would definately recommend them if you're selling or buying.... Read more
4th Feb 2023 (2 years ago)

G Miller

5/5 Stars
I was really pleased with the support and advice I received by Tom, as a first time seller I found it very helpful. I was also really pleased with how fast the sale went through with no unnecessary delay.... Read more
Seller
10th Nov 2022 (2 years ago)

J B

5/5 Stars
Amazing efforts from the team at Reeds Rains Hanley, got us our first flat very quickly no hassle, after trying everywhere else we decided to try out these guys, Sophie made the process very simple with quick responses via email too with any questions I had. Thank you.... Read more
Tenant
10th Nov 2022 (2 years ago)

M Lewko

5/5 Stars
Straight forward approach from Tom, this is what I like. Viewed the property yesterday and offer been accepted. Dave showed us around and told my investors not only about the house, but also about the area which was well appreciated!... Read more
Buyer
13th Oct 2022 (2 years ago)

M Jorsh

5/5 Stars
Very happy with the service we experienced from Sophie and the team. Professional, communicative and delivered on their promises. Highly recommended.... Read more
12th Oct 2022 (2 years ago)

R Steadman

5/5 Stars
Tom was very helpful especially in dealing with the solicitors to help get the sale through. Would recommend ????????... Read more
Seller
9th Oct 2022 (2 years ago)

A Turner

5/5 Stars
Fantastic service as usual from the gang at Reads Reins. Can’t do enough for you.... Read more
1st Oct 2022 (2 years ago)

J Boon

1/5 Stars
This company sold my house less than Tom the manager advised he could get, yes he sold it very quickly. He then said about getting an EPC report sent him £99 and the company never turned up, got my own done for £55 then never got the money back until completion. No communication from this company after the offer for the house was accepted, when you call says mailbox is full and no replies to emails. A very expensive bill for the estate agents for doing very little, use Feeney’s estate agents instead, with regret I didn’t use for my own house sale but used for my mum’s sale, totally the opposite to reeds rains and for half the price, her communication was second to none. Take my advice and bypass reeds rains.... Read more
Seller
30th Sep 2022 (2 years ago)

K Jade

5/5 Stars
Tom was fantastic and dealt with all of our enquiries and kept us updated throughout the process. He went out of his way to do viewings on his day off and was always available at the end of the phone whenever we needed him. Thank you, from Janet and Colin... Read more
17th Sep 2022 (2 years ago)

P Davies

5/5 Stars
Alex at Reed Rains has provided a great service in managing the change of one tenant to the next. He’s paid great attention to detail, communicated regularly and clearly, nothing has been too much trouble. Best rental management service we’ve had to date. Very happy.... Read more
12th Aug 2022 (2 years ago)

L plant

5/5 Stars
Reeds rains. No one could ever get a better service than with this company. They were professional, efficient and extremely onboard with any queries or questions I needed assistance with. The branch manager, Tom is the best you’ll ever need. Thank you ReedsRains. Out of all the estate agents I could have chosen. Believe me , I chose the best. Five stars, in every direction.... Read more
8th Aug 2022 (2 years ago)

S Guy-Davies

5/5 Stars
Tom & Laila... worked exceptionally hard for myself and Gary.. nothing was too much trouble they went above and beyond in everything we needed.. Thanks again keep doing what you do best...... Read more
26th Jul 2022 (2 years ago)

M Williamson

5/5 Stars
Great service from Alex and the team. Alex quickly organised 9 viewings, putting forward a short list of 6 suitable tenants leading to securing a good long-term tenant for our property. His advice and guidance through the whole process was superb. This is the second time we have used Reeds Rains and would happily use them again. Malcolm Williamson... Read more
22nd Jun 2022 (2 years ago)

T Birch

5/5 Stars
I contacted a couple of estate agents to sell my property, however Tom and the team felt right too me. Tom was confident that the he could sell the property in a week which he did. There were 3 offers on the table and Tom was able to advise who he thought would be more suitable, which means a lot as I didn't meet any of the viewers. Tom was always on the end of the phone which instilled confidence in the whole process and led to a stress free sale. Would 100% recommend the Team.... Read more
9th Jun 2022 (2 years ago)

C Davies

5/5 Stars
Really helpful got me a property straight away when i was homeless... Read more
7th Jun 2022 (2 years ago)

L gaunt

5/5 Stars
Fantastic, professional service. Tom (Reeds Rains Hanley) was absolutely amazing and went over and beyond in helping us sell our home. Nothing was too much trouble, and any question/query we had, he was on hand to answer these as honest and accurate as possible. Thank you again for helping us! Highly recommended. Liam and Ellie... Read more
Seller
1st Jun 2022 (2 years ago)

S Houlston

5/5 Stars
Very helpful worked really hard as there was a few teething problems but Tom and his team did us proud. Thank you very much first class.... Read more
21st Apr 2022 (2 years ago)

K Barber

5/5 Stars
I have always had a good experience with Reeds Rains Hanley. Cannot fault in any way and have always been highly professional and efficient.... Read more
20th Apr 2022 (2 years ago)

M Phillips

1/5 Stars
Lack of interest, poor communication, even when another agent collected the keys I didn't receive a call and to top it all off apparently they don't know where the deposit is kept - I wish there was an option for 0 stars.... Read more
Tenant
26th Feb 2022 (2 years ago)

D Freeman

5/5 Stars
I feel very happy with the service I received from Reeds Rains. Tom dealt with the sale of the property and as I didn’t want any involvement or contact with potential buyers he arranged all views and open days. The property sold quickly. Unfortunately due to some solicitors issues took a while to complete but is now all finalised. Thanks for all your help with the sale. I would be happy to recommend this service.... Read more
Seller
15th Feb 2022 (2 years ago)

J Anslik

5/5 Stars
Very good experience so far with hanley reeds rains sold our house very quickly Tom was exceptionally good. Highly recommend. :)... Read more
Seller
5th Feb 2022 (3 years ago)

M Duggan

5/5 Stars
We previously had our house on the market with other agents and didn't get any offers on our house in Leek. We contacted the Reeds Rains Hanley branch who sent out their Branch manager Tom. He arrived at our house prepared with a list of similar properties in our area and pin pointed the selling price and the strategy. He assured us we would sell the house in one week. This was not something we believed after previous attempts to sell it. How wrong we were. Tom had potential and screened clients lined up and held a viewing day and evening we sold the house within 1 week and 10k over the asking price. The office were always helpful, and reassuring and helped with all of the questions and administration. Don't take my word for it , give them a try like we did and we couldn't have been happier. Thanks again to the team at Reeds Rains in Hanley... Read more
Seller
27th Jan 2022 (3 years ago)

M Termini

4/5 Stars
Brilliant service, we had a couple of issues with the moving date but Megan has sorted that out quickly. Thanks... Read more
19th Jan 2022 (3 years ago)

P Marlow

5/5 Stars
Having bought a property from Reeds Rains Hanley depot , Tom and his team went above and beyond to help us in our purchase. Nothing was too much trouble and they always dealt with our queries in a timely manner.... Read more
Buyer
16th Nov 2021 (3 years ago)

O Christian

5/5 Stars
Tom was very professional, prompt on his timings and we had the house SSTC within 3 days of the photos being taken. Communication was spot on throughout the whole process. Great work to Tom and his Team.... Read more
Seller
15th Nov 2021 (3 years ago)

M Wilson

5/5 Stars
Absolutely amazing service by Tom, the house was sold within 18 days of been advertised! Would highly recommend Reeds Rains Hanley if selling a property.... Read more
Seller
1st Nov 2021 (3 years ago)

R Garner

5/5 Stars
Highly recommend…professional service from Tom..house sold within one week as promised..completely stress free..... Read more
Seller
21st Oct 2021 (3 years ago)

A mahmood

1/5 Stars
I deal for buy house 3 times but at end let down me... Read more
14th Oct 2021 (3 years ago)

C Davies

5/5 Stars
Brilliant service. Very professionally handled by Tom O'brien. Did exactly what he said.House marketed and sold with first viewings. Whole experience stress free and a fantastic result. Thank you Tom and the team at Hanley office. HIGHLY RECOMMEND... Read more
Seller
23rd Sep 2021 (3 years ago)

R Dempsey

5/5 Stars
I was really impressed with Sarah Perry and the Reeds Rains Hanley team's work in selling my apartment. We experienced a number of delays and problems with conveyancing (i.e. the solicitors) but Sarah and her colleagues kept pushing for our sale and was instrumental in keeping things together when we ran into difficulty (for reasons outside of our control). Would highly recommend Reeds Rains, they were quick to find interested viewers and in finding a buyer for my apartment, and kept things together when we ran into problems with a specific solicitor (going beyond the usual role of an estate agent). Would use Reeds Rains again!... Read more
Seller
30th Aug 2021 (3 years ago)

I Khan

1/5 Stars
I sent an email Wednesday to request a valuation for bank holiday monday as my tenant could only do that day. For the second time they haven’t even bothered getting back to me if this is how they treat there customers surprised they even have a business left!!!... Read more
Landlord
27th Aug 2021 (3 years ago)

L Chase

5/5 Stars
I am currently working with Reeds Rains whilst looking for an investment opportunity. I am working particularly with Sarah from the branch who is always very helpful and informative. Sarah's communication is great and has a good hold on what her clients needs are and constantly seeks to meet these. I'll be using these guys for years to come.... Read more
Landlord
25th Aug 2021 (3 years ago)

K Hulme

5/5 Stars
Many thanks to Sarah at Hanley branch very polite helpful and professional. Communicating with me all the time kept in the loop. Would definitely recommend. Thanks again - Karl... Read more
25th Aug 2021 (3 years ago)

T Middleton

5/5 Stars
Helped me out from start to finish, supplying me with a mortgage advisor and solicitor, any time I had any issues they were always helpful and quick to respond. Made a stressful time much more relaxed and I owe that a lot to Sarah Perry. Thank you very much... Read more
Buyer
23rd Aug 2021 (3 years ago)

K Psaras

5/5 Stars
I recently used reeds rains for my first buy to let property and they couldn’t have made the process easier. Any questions were answered immediately and taught me through the whole journey. Sarah dealt with my initial viewing and was there for me the whole time, she was superb and couldn’t have been nicer. Any property I look to buy in the area will be through reeds rains.... Read more
Landlord
17th Aug 2021 (3 years ago)

Anonymous Homeseller

1/5 Stars
Shocking embarrassing rubbish poor... Read more
Seller
19th Jul 2021 (3 years ago)

M Swann

5/5 Stars
I can honestly say the service from Hanley was excellent. Cannot fault the staff from Branch Manager Tom. Allison and all the team They sold our property within 7 days and above asking price. They stayed in constant contact with us throughout the process and it all went very smoothly We didn't believe we could sell so quickly but they certainly proved us wrong. We are so pleased that we decided to go with a High Street Branch rather than an online agency and would highly recommend Tom and his team... Read more
Seller
14th Jul 2021 (3 years ago)

L Younger

5/5 Stars
So far so good, the house will be going up for sale on Wednesday evening. With my professional background i understand sales techniques and the importance of emotional intelligence in creating trust and a relationship from the first initial contact, Tom did this within 20 seconds of saying hello and has subsequently shown knowledge and a keen attention to detail. Follow up review once the sale is complete will be completed but i have no concerns that it wont be another 5 stars.... Read more
Seller
12th Jul 2021 (3 years ago)

D Gibson

1/5 Stars
Very very un professional… I was set to use reeds rains as I always had a good experience with them when Martin was their. Who ever it was who came out was like he was on something very in your face, over promoting auction I don’t even want to sell via this method. Then he started to tell me his fee was 1850+vat which is laughable AVOID AVOID AVOID!!!!!... Read more
5th Jul 2021 (3 years ago)

J Ryan

5/5 Stars
We had an excellent experience as buyers. Sarah acted professionally and proactively in obtaining information and liaising between the seller, ourselves and our solicitors at all times. She took a lot of the stress out of the process and I thoroughly recommend the service we received which was friendly, prompt and reliable all the way through.... Read more
Buyer
25th Jun 2021 (3 years ago)

S Dyche

5/5 Stars
I had very positive experience with Reeds Rains Hanley. Sarah who dealt with my case was proactive, approachable, easily contacted and quick at replying. Our house sold quickly and with little fuss. I would recommend.... Read more
Seller
21st Jun 2021 (3 years ago)

A Wright

1/5 Stars
If someone is in the area, please could they call in and check that they are OK. I have sent a few emails and left a phone message about a property they are marketing but heard anything back from them.... Read more
19th Jun 2021 (3 years ago)

M Birks

1/5 Stars
Not impressed... Viewed a house either reed rains, when we got there we werent on the list despite having made the appointment nearly a week before. Spent two days trying to phone and email to no avail as no one picked up the phone morning/afternoon or evening. Later found out they didn't put us forward to the landlord and we missed out on the house! Extremely unprofessional and upsetting.... Read more
Tenant
18th Jun 2021 (3 years ago)

B Duggan

5/5 Stars
I have dealt with Tom the manager throughout the process . What a brilliant guy . Professional , friendly , focussed , accessible and a skilled negotiator. Can’t recommend him enough... Read more
12th Jun 2021 (3 years ago)

B Cartlidge

5/5 Stars
Excellent service, sold exactly within the specified time for full asking price. Very responsive and helpful, would highly recommend... Read more
Seller
12th Jun 2021 (3 years ago)

L 1989

5/5 Stars
I have to say a massive thank you to Reeds Rains of Hanley and especially Sarah for going the extra mile in helping me get my purchase over the line. Very friendly and professional, couldn’t recommend them enough. Thanks Again for all your help.... Read more
Buyer
28th May 2021 (3 years ago)

L Perez

5/5 Stars
Although my property didn't sell when using Reeds Rains, not their fault. The service from their team was excellent, and I'd recommend anyone to consider them as an option when buying or selling.... Read more
Seller
28th May 2021 (3 years ago)

D Long

5/5 Stars
Branch manager showed an impressive knowledge of the market. Friendly and frank. Very helpful staff all round.... Read more
20th Apr 2021 (3 years ago)

C Moran

5/5 Stars
Just in process of selling our house in through Reeds Rains, & really impressed. Rang to enquire Friday afternoon, Hanley branch manager came to house (in Tilbrook Close) next morning, took all the details & photos - advert online by Sunday night. Branch staff arranged viewing appointments (all day Tuesday), kept me posted throughout the week & sale agreed by Friday. Now all set to start the paperwork process - exactly a week from the off. Brilliant service by knowledgable, friendly & cheerful people. Thank you!... Read more
Seller
19th Apr 2021 (3 years ago)

B Vita

1/5 Stars
I was sure he wanted to buy a house at 11 Tilbrook Close Bentilee Stoke-on-Trent ST2. I've been calling the agency for 3 days, nobody even picked up the phone for 80 calls! Today some very rude lady kindly pick up my call number 19! , ( also sent an email saying I was interested in buying this property but no answer from them) Today she told me that they already have 5 offers and they will not take any more because 5 is enough for them. When I asked if they could ask the seller because I would be happy to pay more than the highest offer, they said at that moment that the seller(the current owner) has nothing to say! And that they will not accept my offer even though it is the highest! I hope the current owner will read it and talk to him in person or report it to the agency because they are really not professional in their behavior! "an estate agent is legally required to present all offers to the seller up to the point that the contracts are signed. In practice, this means that even if your offer has been accepted, another buyer can put forward their bid at any time before you’ve signed a contractual agreement - which can take a few weeks."... Read more
Buyer
15th Apr 2021 (3 years ago)

J Garfield

1/5 Stars
They don't care about the vendor to earn as much as possible from selling their home. They don't even take the highest bid. They do not want to make an appointment for viewing because they already have several offers in 2 days: / I have never encountered such disrespect for both the buyer and the seller. It is not about £ 100 but about several thousand pounds! I do not believe that the owner would not want to sell the house more expensive and earn more if his agencies were not so terrible and unprofessional.... Read more
15th Apr 2021 (3 years ago)

S Spada

1/5 Stars
I had a couple of very bad experiences with this agency. The first one in October 2020: I booked the viewing of a property with them and while I was driving 162 miles to get to the property, they called me, on my way to the property, saying that the viewing was cancelled because the workers took the keys of the property. The second time, was on the 19th of March 2021, something similar happened: I drove 160 miles to get to the property. When I realised that nobody was there for the viewing I called the office to let them know I was there on time, as per our appointment. They replied that there was not trace of my viewing and the property was already sold. They did not inform me or cancel the appointment and funnily enough, I also received the confirmation via email of the booking. I spoke to the Manager of the branch explaining the situation and they booked me in for another viewing, for an auction property that in on the verge of collapsing, with a family still living inside the property. I do not need to say more.... Read more
22nd Mar 2021 (3 years ago)

A Bates

5/5 Stars
Chelsea is so polite and always helps with any questions I have. A genuine credit to the company :)... Read more
11th Mar 2021 (3 years ago)

H Hussain

5/5 Stars
Good helpful... Read more
11th Dec 2020 (4 years ago)

J Edge

4/5 Stars
Had no problems with Reeds Rains Hanley. Dealt with Martin and Alison and have to say even during the difficult times over the last few weeks, they communicated Via phone and email. Would use again... Read more
1st Jun 2020 (4 years ago)

K Smith

1/5 Stars
I've contacted them 4 times to view a property,nobody has ever got back to me,I'm just glad they aren't in charge of selling my property!... Read more
24th Feb 2020 (4 years ago)

S graham

5/5 Stars
Great service from start to finish!!! This was my first time selling and then buying on Matt guided me through the hole process and made it stress free would highly recommend. I Was on the market 48 hours and even got more than i was asking thanks again Reeds Rains :)... Read more
Seller
22nd Feb 2020 (4 years ago)

J Sibley

1/5 Stars
I rang them 3 times emailed them about wanting to look at a property over a week ago never got back to me not impressed... Read more
26th Dec 2019 (5 years ago)

B Mac

4/5 Stars
Matt and the team are brilliant and very supportive. We had a few issues but they were very good and kept in touch with us throughout the process. Highly recommended the team in Hanley branch.... Read more
20th Dec 2019 (5 years ago)

R Restel

5/5 Stars
Very professional and helpful. Would always consider using again.... Read more
16th Nov 2019 (5 years ago)

L Barrow

1/5 Stars
Worst estate agents ever What a bunch of non professionals butters john bee are - was in the process of buying a house with these and thank god we pulled out, the staff namely one Katie were so unprofessional - took her days to respond to call and messages left for her - when they asked why we had pulled out we told them due to a drainage report, they asked for our feedback gave it them and they couldn't even be bothered to reply to say thanks - I WOULD NEVER USE THESE EVER AGAIN - CRAP - Not one person acted professionally at Butters John Bee- terrible service, now we are using a professional estate agents Priory, Priory are brilliant.... Read more
Buyer
13th Nov 2019 (5 years ago)

Anonymous Homeseller

4/5 Stars
Sold subject to contract within 4 weeks. Buyer dropped out so put the property back on the market. Sold subject to contract again within a week. Fingers crossed it all goes through this time. Had to contact them to find out about some viewings and to follow up on things but overall, im happy... Read more
Seller
24th Oct 2019 (5 years ago)

W ray

1/5 Stars
Never answer their phone or emails. Use the Newcastle branch, they are brilliant........ Read more
19th Sep 2019 (5 years ago)

A GHANI

1/5 Stars
Very bad I try to buy two time with them waste time I buy a house with Bob gutridge in port hill very satisfy... Read more
Buyer
2nd Sep 2019 (5 years ago)

D Ratcliffe

1/5 Stars
The experience that I had was horrendous, I booked time of work for there 3 monthly flat check and on 2 occasion they never turned up. I had been left with no heating or hot water for 5 weeks which broke on good Friday I spoke to someone who gave me a number to call which was a recorded message telling me to call the number I had previously called and when I call that number again it informed me they were now closed for the bank holiday weekend . Then came the ultimate insult at the end of my Tenancy, my £650 deposit was not returned under the clame the landlord said he needed to have the whole flat painted. I can assure everyone the flat was spotless I even hired a carpet cleaner because I wanted it to look spick and span for the next Tennant. My advice is to Stay away unless you like getting ripped off!!!!!... Read more
Tenant
30th Aug 2019 (5 years ago)

B Oakley

1/5 Stars
Not that good... Read more
9th Aug 2019 (5 years ago)

D chandler

5/5 Stars
Great service from the Full Team at Hanley!! went out of there way a couple of times for me and got me the price i was after. Will definitely be using again!!! Thanks again!!!... Read more
Seller
10th Jul 2019 (5 years ago)

A Raza

1/5 Stars
Entered the office and had the worse experience as the lady was so rude...The worse feeling you would have to meet such people.I would never go back again.... Read more
1st Jul 2019 (5 years ago)

S Gries

1/5 Stars
9/5/2019 well new staff same old problems nothing chances at reeds rains ,,,ive only asked to take over the rental off my property because my experience is so bad and very expensive !!!!....not having a great time with this lot at mo , i want miss lead anyone at all , i ve been to the CIB today... Read more
Landlord
9th May 2019 (5 years ago)

A steveson

5/5 Stars
Fantastic service from start to finish, They came to put my house on the market on the Thursday, by Saturday morning i had 3 viewings and was sold in the afternoon everybody in branch was always willing to go that extra mile even when i didn't know what i was doing with the solicitors paperwork. Would definitely recommend and would definitely use again! Thank You Reeds rains Hanley... Read more
Seller
18th Jan 2019 (6 years ago)

C Black

1/5 Stars
Terrible service and experience!! Abigail was brilliant approachable and easy to reach but it's taken a turn for the worst. Bought a property from Reed Rains Hanley and the letting experience was horrid. Within 5 days had to call 7 times and received a call back but with not as much as an apology. They focus on chasing more business leads instead of satisfying their current custom which is really disappointing. Really wouldn't recommend their service, you certainly won't get what your promised.... Read more
Buyer
14th Jan 2019 (6 years ago)

H (Life)

1/5 Stars
Don't recommend these people don't respond toto emails and not very professional compared to other companies I've been in contact with... Read more
7th Jan 2019 (6 years ago)

K Rose

5/5 Stars
As someone who was nervous about striking out on my own again, I have to say that Abi from Reeds Rains Hanley made the world of difference in this process. She was polite, helpful, professional and worked hard and effienciently to help me get everything set up and ready for my move-in day. I've now found the perfect home but if I should need to move again in this area I know who will be my first port of call.... Read more
Tenant
11th Oct 2018 (6 years ago)

B Spickernell

5/5 Stars
We have used Abigail for all our lettings in Stoke from student accommodation to flats for young professionals. She has always succeeded in finding good quality tenants for us. She's takes a professional and pragmatic approach to her job which always gets results. Ben Spickernell, Norton Properties.... Read more
Landlord
8th Oct 2018 (6 years ago)

J Wallace

5/5 Stars
as a tenant who has never rented before, abbey made the whole process easy and stress free from start to finish... Read more
Tenant
25th Sep 2018 (6 years ago)

L Lawton

5/5 Stars
Abby was amazing from start to finish with regards to arranging a viewing and setting up our tenancy. She always kept in touch with us and updated us. Key collection and paperwork was efficient and professional. I would recommend reeds rains to anyone, landlord or tenant. Thanks for everything :)... Read more
Tenant
2nd Sep 2018 (6 years ago)

A mah

1/5 Stars
very bad experience with reed Rains Hanley 2nd time they let down me. accept my offer when my mortgage advisor give them my mortgage approval paper then they say someone give us higher offer very bad can't believe on sale staff... Read more
Buyer
10th Jul 2018 (6 years ago)

S Dudley

5/5 Stars
Excellent service from Abby and Carla at Reeds Rains Hanley, who have now let two rental properties for me.... Read more
Landlord
2nd Jul 2018 (6 years ago)

L Collas

5/5 Stars
Abi has been very helpful in ensuring the property was let very efficiently. Once a tenant was found the process was very fast too. Always friendly and proactive. Thank you!... Read more
Landlord
30th Jun 2018 (6 years ago)

M Miller

5/5 Stars
As a landlord I always get a great service from Abigail and Carla in the lettings team. They're polite, friendly and knowledgeable. We've also had a couple of mortgages from Caroline in branch and would recommend her too!... Read more
Landlord
30th Jun 2018 (6 years ago)

Nickynodates

5/5 Stars
I would recommend, great team and deliver their promises... Read more
29th Jun 2018 (6 years ago)

C mcphail

5/5 Stars
Carla and Abi and efficient professional and get the job done !... Read more
11th Jun 2018 (6 years ago)

C Guy

5/5 Stars
I have dealt with reeds rains Hanley for looking for a private rented property, fantastic service received from Abbey and Carla in the branch. Would definitely recommend them to anyone.... Read more
8th Jun 2018 (6 years ago)

C Williams

5/5 Stars
Would like to thank Abbey at Reed Rains Hanley for all the help with the letting of our first property. She dealt with everything efficiently and quickly. It made our first experience as landlords much easier Would certainly recommend Reeds Rains and be using them ourselves again.... Read more
Landlord
8th Jun 2018 (6 years ago)

Ollie

5/5 Stars
Abi has assisted me in letting a number of properties locally sourcing good tenants and quickly! I highly recommend RR Hanley... Read more
Landlord
8th Jun 2018 (6 years ago)

A eaglesfield

5/5 Stars
I recently let a house through Rains and found the service helpful and efficient. My dealings were with Abi and Carla and I found them both to be professional and reliable and were able to guide me through the process. I would have no problem with recommending the service provided.... Read more
Tenant
26th May 2018 (6 years ago)

C Beckett

5/5 Stars
Abi was lovely, I am very happy with the service I have received in regards to my new place. Every time I call the shop they are always very helpful.... Read more
11th May 2018 (6 years ago)

A Abukari

5/5 Stars
Did business with Reeds and Rains (S-on-T) and had a great and satisfying experience - approachable staff; always there to help and forthcoming with responses to any queries. Also helped me find a solicitor whom I saw to be very effective and efficient. I will do business again with Reeds and Rains... Read more
1st May 2018 (6 years ago)

S Poole

5/5 Stars
I have just commenced using RR, for Find a Tenant Abbey has been brilliant in finding me 3 tenants for my recently empty houses. Her customer service has been very impressive and she has kept me constantly updated. I will be using Abbey for the rest of my properties as and when they become vacant... Read more
Landlord
1st May 2018 (6 years ago)

C Walsh

5/5 Stars
Very personal Abigail thank you , Mr walsh... Read more
13th Apr 2018 (6 years ago)

N Chalmers

5/5 Stars
Great service, friendly, welcoming, professional and overall great experience from Carla and the rest of the time. Would recommend fully.... Read more
22nd Mar 2018 (6 years ago)

A Graham

5/5 Stars
Letting Department: thank you Abigail and Carla for renting our property in a matter of days. The service you provide is always very professional. I have confidence that you can always match the right tenant with the right property. Thank you again for an excellent service.... Read more
Landlord
19th Mar 2018 (6 years ago)

A Langford

5/5 Stars
Abi and Carla were extremely helpful from start to finish and gave me great advice and options as to what I could do with my property. I will definitely recommend to friends and family!... Read more
6th Mar 2018 (6 years ago)

R Brennan

5/5 Stars
I called on the off chance that I might speak to someone that same day and enter 'Abbi'. Abbi just 'got' what I needed. I had 1 meeting with her and she understood the type of people that I wanted and provided me with a 'no hassles' package. She got straight into marketing the property and I soon had appointments. All rented now with great tenants. Couldn't have asked for more. Abbi and Carla have been really friendly and pragmatic. I'm delighted.... Read more
Landlord
2nd Mar 2018 (6 years ago)

C Schumacher

5/5 Stars
I have just been told that there are 5 viewings for my property after just one day of it being advertised. The service from Carla has been excellent right from the start. She is professional and reassuring. Excellent job!!!... Read more
Seller
2nd Mar 2018 (6 years ago)

R Hicks

5/5 Stars
We have dealt mostly with Abbey at this agency with regard to our rental property and have always been more than satisfied with the results, finding tenants, keeping us informed, and following up our requests when any action needed.... Read more
Landlord
2nd Mar 2018 (6 years ago)

C dasilva

5/5 Stars
I have used this branch for the last year and found all the staff to be very helpful and polite. They are very professional. I was impressed with Lee when I first used them. Due to his warm and friendly nature I developed a good rapport with all the staff. When I first arrived in the area this branch stood out amongst all of the others! I am equally impressed with Abbey on lettings and Carla. Within one week Abbey found me a tenant who paid up front for six months. Twice she managed to maintain this. However, on a slightly down side the last room in my first property took much longer than I expected to rent which was a bit disappointing. I now have another property that is ready and I am hoping that I can have all the rooms filled within 4 weeks of advertising. I am hoping that they can achieve my expectations.... Read more
Landlord
20th Feb 2018 (6 years ago)

M Constant

5/5 Stars
Received very good service from Abigail and the team at Reeds Rains Hanley. I would let with them again.... Read more
Landlord
11th Dec 2017 (7 years ago)

S Addison

5/5 Stars
I called RR to let a property with no previous experience at all and no appetite for hassle. It came as a huge relief that the process ran smoothly and rapidly to a successful conclusion, with all the necessary hand-holding performed by Carla. Excellent service.... Read more
Landlord
8th Dec 2017 (7 years ago)

A Graham

5/5 Stars
Let my property within 5 Days, professional photos looked amazing, also achieved maximum rent. Very happy with the service from Abby and Carla, and i will be using them in the future.... Read more
Landlord
8th Dec 2017 (7 years ago)

Matthew

5/5 Stars
Absolutely brilliant service and would recommend to any vendor looking to sell. Sold my property in the first day of marketing... Read more
Seller
3rd Nov 2017 (7 years ago)

J Martin

5/5 Stars
Popped into the Hanley branch for some advice, very friendly, professional staff, assisted my needs and discussed all there sales, lettings and mortgage services which I am very impressed with.... Read more
24th Oct 2017 (7 years ago)

E Grzegorzek

1/5 Stars
If you are looking to rent a property from these people I would strongly suggest you reconsider!!!! 3 weeks in and my daughter has NO HEATING, NO HOT WATER, TWO LEAKS in the roof AND DAMP WALLS.... WAITED IN 4 TIMES FOR TRADESMAN FOR THEM NOT TO TURN UP.... this morning waited in 4 hours no explanation..... given the tradesman number to arrange alternative and NO ANSWER...CHOCK..... Complete wasters stay clear... Read more
Tenant
12th Aug 2017 (7 years ago)

K Rose

1/5 Stars
Dont do it !!!! Very poor service, rude arrogant staff who never call back and ignore you when you try to call them unless you withhold your number. Massive 15k difference between their valuation and that of the mortgage company but they were not willing to fight that decision.... Read more
19th Apr 2017 (7 years ago)
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