K Kataria
Davian was professional , very helpful and knowledgeable. Recommend highly as a agent.... Read more
29th Apr 2021 (3 years ago)
S FitzGerald
Extremely pleasant to deal with, Mark who was managing our let made the whole process so much easier every step of the way. Communication was always clear and in a timely manner, and was more than happy to listen as well. Couldn't be happier with our experience.... Read more
Landlord
12th Oct 2020 (4 years ago)
R Steel
After swearing off estate agencies following a horrible experience with Foxtons, I didn't want to contact ML but we decided to do so because we absolutely loved the flat we saw advertised. From the initial viewing to having the agreement in place, only a week elapsed and it was one of the easiest processes I've ever gone through.
Mark is genuinely one of the most responsive, helpful, and professional people I've come across in all of London and I have not stopped talking to my friends and coworkers about how great the process has been.
My only regret at this stage is that I did not find ML Estates sooner and wasted two years renting through private landlords. You will not be let down and will have the smoothest experience possible if you choose ML!... Read more
Tenant
12th Oct 2020 (4 years ago)
T Gathmann
Overall great experience with ML Estates.
Straightforward process and Mark was very professional and available.... Read more
13th Sep 2020 (4 years ago)
S Tonso
Mark has been super reliable and very kind and patient to answer all our questions, since this was the first flat we rented in England and had no idea of the process and everything we needed. He has been very quick, efficient and helpful throughout all the process! Thank you again!!... Read more
Tenant
28th Feb 2020 (4 years ago)
F Cretu
I have been dealing with Leonard Wood in order to get a wonderful two bed two bath flat very good looking and in pristine condition in Hendon, it was challenging as the flat was very appealing by loads of people but Leonard dealt with this in a very professional way, and gave me a few options and was very flexible on the moving date, wonderful agent and will definitely recommend, I liked the way the contract was signed trough DocuSign, I find that very professional and transparent.... Read more
Tenant
11th Feb 2020 (4 years ago)
I biros
Mark and the team at ML Estates were great. Very quick and decisive service.... Read more
31st Jul 2019 (5 years ago)
B Packard
We've just rented a flat through ML Estates and the service we've received from Leonard has been excellent. Thank you for going above and beyond to make sure the move went smoothly.... Read more
Tenant
29th Jun 2019 (5 years ago)
A Rainyt?
None of the agents managed to find us the flat like we were looking for in West Hampstead, flats were nothing like the pictures. When we met Mark, he showed us only one flat which was even not online yet and it was a perfect match what we wanted! As well, Mark's care was superb!... Read more
29th Apr 2019 (5 years ago)
C London
I am a tenant and with the bad press a lot of agents get I felt it appropriate to praise an agent where warranted. My experience of using ML Estates has only been a good and smooth one. I especially liked their use of an innovative electronic document signing system called Docusign which saved a lot of time in processing documents.... Read more
Tenant
3rd Apr 2019 (5 years ago)
D Kosky
The service given by ML Estates is unsurpassed.
As a small private landlord I am anxious to achieve the best rental levels possible whilst avoiding void periods. Leonard and his team never fail to achieve these objectives by means of personal service and close attention to detail. I cannot recommend them more highly.... Read more
Landlord
31st Mar 2019 (5 years ago)
P Fuchs
I am a landlord with many years of experience with letting apartments in NW6 and NW8 areas. In March 2015 I bought an apartment near ML Estates office. Soon after Leonard found me the first tenant. He even helped with choosing the blind and fitting light bulbs when I was not available. Mark helped me with finding the next tenant. He is a good negotiator as not a single day was lost. I like the way they use the DocuSign for approving rent contracts.... Read more
Landlord
28th Mar 2019 (5 years ago)
G Cutner
Have used Michael Leonard Estates for many years. They have helped find us tenants for a number of properties and they really go above and beyond in their service. They are extremely professional and friendly to deal with and maintain good relationships with tenants. Their use of Docusign means signing tenancy agreements is quick and straightforward. They have also been very helpful in overseeing small bits of work as one tenant leaves and another arrives. I would highly recommend them.... Read more
Landlord
27th Mar 2019 (5 years ago)
G
I’ve been in the UK for over 10 years and this is the worst estate agency in London. They have really bad service and I wouldn’t recommend to anyone especially if you are asian. Extremely racist estate agency.... Read more
13th Feb 2019 (5 years ago)
R Adams
The worst estate agency I have ever dealt with!! Do not use them at any cost. They will make you false promises and they will take your deposits without returning it back. Also the staff are extremely rude and they will dismiss you.... Read more
15th Nov 2018 (6 years ago)
N Hassell
I had a wonderful experience with Michael Leonard Estates as a first time renter. Their professionalism as well as empathetic approach really helped to make the experience comfortable and less anxious for me. Never did I feel they were pushy or unhelpful. I was always able to get in contact with them and they were very understanding and helpful throughout the entire process. So thankful to find such great agents and I would definitely use them again.... Read more
Tenant
21st Jul 2017 (7 years ago)
E O'Rourke
Michael Leonard estates were very professional and helpful through the whole process making it a smooth transition into our new home. The estate agent who showed the property to us was very friendly and easy to work with. My husband and I experienced a great costumer journey through Michael and Leonard Estates. Would highly recommend!... Read more
13th Jul 2017 (7 years ago)
S Sulivan
Was professional and very accommodating to my rushed timelines. Adjusted to my desired needs/wants when looking at the first property, and took time to show me ones very similar in ask.... Read more
31st Oct 2016 (8 years ago)
I Lasker
They did a great job in showing us the place we bought and most importantly were hugely helpful in advising us throughout the process. They also gave us a wonderful gift on our completion day when we came try pick up the keys... Not many agents do that!... Read more
Buyer
16th Jun 2016 (8 years ago)
K Fulton
Through poor communication between ML Estates and the managing agent (Arkay Estates Ltd), I was placed in an untenable situation that pressured me into accepting a deduction of £165 (£200 until I challenged it) from my bond for a carpet being cleaned and a few nails being pulled out of a door frame. Itemisation of repair costs has still not been provided by the managing agent following my request one month later, leading me to believe that this was an arbitrary figure.... Read more
Tenant
3rd Jun 2016 (8 years ago)
D Kochili
We recently rent a flat through the agency and we are really happy with the quality of the flat but also with the agency . They were really helpful, organized, honest and professional the hole time . We are really exited but also relief that we are found a trust worthy agency . Thank you... Read more
Tenant
19th Apr 2016 (8 years ago)
A Turra
Always available, fast in delivering and reliable. Thanks to his professionalism I managed to exchange and complete without issues. I highly recommend him.... Read more
13th Apr 2016 (8 years ago)
M Wilson
Michael Leonard Estates did everything and more to aid a seemless transition into our new home. Very professional, competent and responsive team.... Read more
28th Mar 2016 (8 years ago)
T McAllister
I had a very positive experience with a recent move I made. Somer in particular was most helpful throughout the whole process. The move was very quick and I'd like to recommend Michael Leonard's to anyone looking to move to W14.... Read more
16th Mar 2016 (8 years ago)